EUFAULA, ALABAMA -- I've just had the worst experience ever the Eufaula, AL Aaron's store! Nicole, a rude and incompetent employee in that store, is very unprofessional and disrespectful; she made me feel more like a criminal, rather than a valued customer! Her customer service skills are non-existent and she lacks the ability to calm down angry customers; my issue was not resolved at all, instead it was escalated. Had I been a mystery shopper, she would have failed miserably!
There are serious communication issues in this store. You can't take one employee's word for something, because the other employees won't know anything about it! For instance, the "Principal" there (Ross) told me that I could pay this month on the 15th, but no one else got that memo. Because of that, all month long my friends and I have received daily calls regarding a supposed late payment, even though Ross told me that it was OK to pay on the 15th.
When I confronted him today about it, he said that he did not say that (even though there were two witnesses there at the time that can easily prove this wrong). So as you can see, Aaron's employees are liars and they do not communicate with other employees.
Ross, my husband, and I have a big conversation last month about the issue of the payment due date, but there was no record of it on my file. So this month, I was harassed for a week by their employee Nicole. I called her on the phone, spoke to her, and explained my side of the store; yet, she still continued to call me everyday after that! I don't know why since I had already talked to her; there was nothing else left to say!
Also, during that phone call, she told me that she didn't have my phone number, which is why she had kept calling my references instead of me. Then the day after that call, I started to receive daily calls from her. Not only that, but I was receiving calls on TWO different numbers from her! I thought she didn't have my phone number though? Again, another lie.
So today, I went in to return the computer that I've had for only two months; I used a coupon to get one month free. The computer is just not worth the stress, harassment and aggravation caused by the Aaron's staff. Granted, yes I was a little harsh to Nicole in-person - I admit that, but I was also very upset and fed up with her antics! Surprisingly, she was rude right back to me and especially to my husband! Instead of being professional and trying to make the situation better, she made it 10 times worse.
To make matters worse, she told me that I hadn't made a payment at all on the computer since I had it, even though I had paid last month along with a late fee! Ross was right there to verify that I did indeed make a payment. So again, here goes the miscommunication. Besides, I really don't believe that Aaron's would let someone keep a computer 2 months for free. Obviously I did make a payment, else they would have came to recoup it weeks ago.
In all honesty, the Eufaula store is just a HOT MESS. If the communication issues and unprofessional manners in that store are not fixed ASAP, you're going to lose a lot more customers. This type of treatment and service is just unacceptable and uncalled for. I am going to tell everyone I know to NOT do business with Aaron's. Additionally, I will NEVER do business with any Aaron's store ever again!
It's over and in the past. MOVING ON!
ARCADIA, FLORIDA -- I've been renting from your company for quite some time now and I have a washer and dryer that I am renting from ya. I have constantly been harassed from your manager, from your employees, from everyone that works there. They call my job several several times a day, they have come to my job. I am so tired of the harassment issues being harassed at my home at eight, nine, ten o'clock at night, phone call after phone call, blowing up my phone with voice mails and calls. And it's crazy, it's ridiculous and I am NOT going to stand for it.
I have only three payments left maybe two and they act like I'm going to run off with the washer and dryer. I have never ever been harassed so much in my life and I am 43 years. If this is how you run a business I don't want any part of it and my friends will know, my family would know, everyone will know how y'all are.
I will never ever read anything else from your company again never cause I've never been harassed. I have been to the point to where I was going to file harassment charges against your company. I am very certain that I'm not the only one out there that y'all have a raft. I have a friend of mine who told me she got a computer from y'all. It messed up. You were supposed to have warranty on it to change it out or fix it and you never did anything for her and she is my best best friend and she told me that I should have never ever rented from y'all. I really regret having any kind of contact business doing business anything with your company. Very unhappy and dissatisfied customer of yours.
JACKSONVILLE, ILLINOIS -- We were previous customers of Aaron's Rent to Own. When we moved into our new home, we chose to use them again to get appliances we couldn't afford outright. For the most part, we never had any problems with the staff. The biggest problem that we did have was my sister's payments - paid on the 3rd because she is disabled. But anyway.
On 3/4/2013, at around 11:45 a.m., our house caught fire and was a total loss. We called Aaron's that day to let them know about the fire. We were told they would need to come take pictures and obtain a copy of the fire report. We agreed. The fire inspector informed us that the house was not safe to re-enter, and would not let us back in. Again, we called Aaron's and relayed the information to them. They said ok.
Two weeks later, my sister started receiving phone calls from a lady from the store in Jacksonville, IL, telling her that unless WE provided a copy of the fire report, they would have to take us to court. At this point, we were homeless, broke, and trying to pull our lives back together. There are eight of us that live together, 4 of which are children. My sister gave the lady the name and number of the fire chief in our small town and told her that she was more than welcome to request a copy of the fire report.
We never heard ANYTHING back from Aaron's after that. No phone calls, no letters, only fliers inviting us to come back and rent to own more stuff. We received Aaron's junk mail, but no correspondence about the items that were lost in the fire. Today, 2/7/2015, I received a letter in the mail from a collection agency for $2300 from Aaron's. Of that $2300, only $1800 is what was owed, the other $500 is 'fees'. This is absurd and I will be taking action myself.
PORTER, TEXAS -- I got a tablet and a TV from there 2 years ago. At first we had to fight about our payment because twice a month they would ask for 200 dollars instead of once a month due at the end of every month. They were at my house demanding money from me even if I already paid it that month.
After that was fixed my tablet got stolen on Easter. Filed a report with the police and have it to Aaron's. Lost my job so I gave my TV back because I couldn't make the payments. Now 2 years later they call every day. They are filing theft on me for the tablet. So ready to get a lawyer and take these people to court. The tablet was stolen 2 years ago, you have the police report. DON'T USE AARON'S.
DURANT, OKLAHOMA -- Two years ago I purchased a new Philips 46 inch LCD flat screen with ambilight from Aaron's Rent to Own, store location C0528, Durant, Oklahoma. The store and the TV were great, I had a few payments left on it and it began to have playability issues. At this time it was still under Philips's warranty. Aaron's came and took the TV. Two weeks later they brought it back and said it was repaired. Well, it wasn't, so they loaded it back up and sent it back to their repair center, which is in Oklahoma City.
Another two weeks go by and they brought it back, we hook it up, NOT REPAIRED! So they took the TV back to their store where it sat for 1 month. At this time the Aaron's store was having store manager issues and my TV was forgotten. After another week I called and the service employee handling my set decides to send it to a private repair center, where they had it for over a month. No one calls.
I called the store and talked to the new store manager and he had no idea that my TV had been sent off 3 times. So I personally call the repair store, after getting the name from the tech at the Durant location. I talk to him he said "well I haven't got to look at it." Now it has been 1 month and 20 days. I let him know what the issue is with the TV. He said he would look at it. Three more weeks go by. No one calls. I had to call. I now been without the TV for 2 months, that only had two more payments (over 2200.00), and no one has a clue why it is taking to long to get it replaced.
So I found the name of the head of the Store management positions corporate located in New York. I call him and he is outraged that no one has done anything about the TV. He told me to call the Aaron's hotline. The next morning I get a call from the Regional manager of Aaron's for my area. I tell him the situation. I tell him that some repair center in Howe, Texas has my TV. He says "give me a couple of days and I will get back to you."
1 week goes by and of course no call. So I call and find out the store had picked up the TV and had sent it back to Oklahoma City repair center and that the TV was deemed not repairable and that Aaron's was sending me a used TV of a similar quality. I then advised them that the TV was still under manufacturers warranty when brought in, and that I hoped that their service guys were Philips certified reps. He, regional manager, said "oh yeah they are." I asked "why is Philips not the ones replacing the TV due to their warranty?" He, regional manager, didn't have an answer for that.
Now it has been 4 months. Philips deemed the set not repairable and sent Aaron's a credit. Now this only took 1 WEEK (first of September) for Aaron's to get the credit. I personally spoke to the Philips area manager out of California, and he said the credit was issued. For 4 1/2 weeks Aaron's had the credit in their system and I am still without a resolution. Now it has been 5 months, that I have been without a TV that I paid over $2200.00 for. NOT ONCE was I ever called in this 5 month time where I did not have to instigate the call. I had to instigate every contact made.
So I called the regional manager and asked why it was taking so long to get the credit because I know Aaron's has had it for 5 weeks. He then lets me know that he has to look at the price of the credit, because he doesn't want to hurt the store, and screw them out of a new TV or their profit margin (HIS EXACT WORDS), he had the gall to say I need to be fair. I could not believe he was telling me this, but I didn't raise my voice or anything.
I was told yesterday that a credit was issued for $999.99 for the TV they scrapped. I remained calm. I then called and asked the store manager, "since we have had so many problems, could we use the credit toward a new TV, and that since we have been very understanding and calm about this foolish way that Aaron's has handled this situation, to offer the TV at the employee's discount." The store manager said "I am surprised you are even thinking of continuing business with Aaron's." I told him "well we have used Aaron's to purchase most of our household furnishing, and we like doing business with this store, until this it has been quite enjoyable."
The store manager told me, "I don't have a problem with that, I think its only fair. Let me run it by the regional manager, and I am sure he will think the same. Well let me tell you what he had to say." "I will not lower the regular retail price, no discount! Under no circumstances". I cannot believe after all that I HAD TO DO to get the TV looked at by Philips so their warranty would handle it, he wasn't even offering some help. I don't want a free TV. I'm just upset that I have paid the Aaron's company $2200.00 for a 999.99 TV and the regional manager is afraid of losing money.
I would sure hate the owner of the Aaron's Corporation to find out this employee is losing good, loyal customers over a 450.00 discount, that is the difference between the employee and retail price, after making a full 100% profit on the one before and I don't even have it.
The regional manager doesn't even realize if he would have treated us with SOME COMMON COURTESY, we would be right back in that store in less than a month buying our daughter's bed. I see the commercials with the owner of Aaron's on TV and I find it really hard to believe if he knew this was happening, the result wouldn't be different. I have yet to receive any acceptable remedy to this situation.
Its amazing when the right people are called and a poor review is posted. Within less than 24 hours of writting this review. Aaron's has notified me that they are on their way to another store to pickup my new Philip's 46 inch tv, and at no cost. I cannot believe this took so long to remedy,but with the right call was closed in a matter of hours. Thanks Aaron's you still have my business.
WILLIAMSPORT, PENNSYLVANIA -- I have been with Aaron's for a little over a year now. I had a washer and dryer made by Maytag. I owed a little over 600.00 on it and I also had a lr suite which I was letting go back anyway as of the new year b/c I was given a lr suite from a family member that was like new. I didn't have the furniture long but to get to the point, in the beginning of Aug. 2008 my washer stopped spinning out on cycles so Aaron's sent a Maytag repairman to my home to repair it.
He fixed a belt that broke and 2 1/2 weeks later they were back out for the same problem again except for there also was a motor that needed replaced to b/c the washer would not spin out at all. It ended up leaking water out the sides of the machine. So when I called Aaron's and spoke to the manager he said he was going to make it right and order me a new machine and bring me a loaner for in the mean time.
Well 1 1/2 weeks went by and still had no loaner or new machine but my payments were being paid on time to. So when I called and asked for the manager he said the machine never came on the truck on Tuesday and he would reorder one for me. I was informed by another employee there that they forgot to order the new machine. In the mean time they brought me a piece of CRAP for a loaner and I had that for a week. The delivery guys brought me a new washer but instead of using a dolly they banged it around in the back of the truck and dropped it on the ground but they still put it in my home. I went to use it and it would not work what a surprise!
So I called the manager at Aaron's again. He said they would credit me 2 weeks on my payments for the problems and I also wanted to let him know what all happened in my home while they were delivering the washer, while they were bringing the washer in my home the one employee sexually harassed me verbally over and over again in front of my two small children.
I asked him why he was not using a dolly to unload the washer and he replied to me with "I don't have to use a dolly I get enough exercise at night in bed" and he was also pumping his hands and waist in and out like a sexual position but it continued from there. He told my 5 yr old daughter he was going to take all his cloths off for your mommy. A few minutes later we heard him yell to his help "hey, watch my left nut. I need that for tonight and he laughed about it".
I called and reported this to his boss but nothing has been done about it. I had to get a new phone number b/c he had our # and was calling from a cell phone and hanging up on my husband and me and it was happening at all hours at night so I got the police involved about it and found out he was using a personal cell phone not the company's cell phone.
So the point is b/c I would not give Aaron's my new home number they took all my items and we were going to pay the washer/dryer off in January but that did not matter. They said if they didn't have my home number I couldn't keep the items. But they have my cell number and my work number and my husband's numbers. But do you think I have heard anything from them. Nope, I haven't yet. And the guy is still working for them and that was why I didn't want to give the new # out. He would only get it again and it would cost another 60.00 to request another number.
If I don't hear from the owner of the Williamsport store I am going public about this matter and also going to put a article in the Williamsport Sun-gazette as well. When I get done with them they won't have to worry about having to deal with customers b/c they won't be in business. I am asking for the money I paid on the washer and dryer back. I did not want to get rid of it, that was not in the plans.
So therefore I feel if they don't want this publicized they will compensate me for all the problems and emotional stress of worrying about all this 2 days before Christmas and return me my money I paid on the washer/dryer unit. They are the ones who wanted it back not me!!!
We have leased merchandise from Aaron's in the past. We decided to Lease a LCD TV from Aaron's. Per our contract we are entitled to two (2) payment holidays. These are not exactly holidays meaning you own nothing. According to the contract you pay half of the monthly payment, and the other half is put on the last part of your loan, some holiday. Anyhow, that is the contract we signed. One particular month we choose to take a payment holiday. It's noteworthy that the payment holiday paragraph states that utilizing this option will not put you in default, make you late, or generate a late fee of any kind.
The following month we could not make our payment on time, we were going to be two weeks late. The way Aaron's usually handles this, at least the last 5 years we were customers, is to drop off a post dated check. When we attempted to do this a manager told us he would not accept payment, we should borrow money from relatives or go to Amscot. We told him we would never do that. He could either wait the two weeks for payment or arrange to have the TV picked up. He also informed us that because we took the payment holiday last month we were a month and a half behind! I told him that was not correct. We argued this fact but got nowhere.
I reviewed my contract and it does state that we should not be a month and a half behind. Today in the mail we get a letter from Aaron's asking for payment, telling us we were current through the first of this month. So much for being a month and a half behind, that manager totally lied to us. I am now waiting for the other manager to decide to either wait the two weeks for full payment from us or come get this TV. But I will not be berated by that manager ever again.
PALM SPRINDS, FLORIDA -- While I have never leased through Aaron's, my former wife has. She had listed me as a reference and when she inevitably fell behind in her payments, they contacted me. I did agree to make a one time payment of just short of $200.00 using my Visa card.
I was asked at the time of the payment to come into the store and sign an authorization for credit card debit and credit. I declined to come in and do so and reiterated, "this is for a one time payment only." Well, guess what happened? Two months later there were two more payments run through 3 days apart. When I contacted SCOTT, at the Palm Springs, FL. location, and advised him to refund the charges, I was told "NO."
I educated him to the terms wire fraud, bank fraud, misrepresentation and extortion. He suggested I come into the store and we will settle it like "REAL MEN." He then did agree. He did in fact run the charges through without authorization but the only way it could be reversed is to sign an agreement. Of course, I declined. I contacted the local authorities (Palm Beach Sheriff's Office and Palm Springs Police Department). I have signed the papers to have charges levied via the State's Attorney's office.
Much to my surprise, yesterday, I had another 200.00 charged to my card. I immediately contacted Scott at Aaron's and he informed me that since I am a "THIEF" and have his furniture, he will continue to charge my card and then he hung up the phone. (For the record, I have divorced for 9 years and haven't lived with her since that time.) I might mention one thing, while I was speaking with Scott at Aaron's, I was in the police station on speakerphone with an officer present.
I closed my credit card and another has been issued. Incidentally, all of the charges have been refunded to me. Yes, I have spoken with my former wife and she will be more vigilant with her creditors. As for Scott, well, his name is listed on every "DO NOT HIRE" site within Palm Beach County as I am a Charter Member of several Chambers of Commerce. I should think it a long time indeed an unskilled laborer such as Scott, to be able to find gainful employment!
JACKSONVILLE, FLORIDA -- There's one word that describes Aaron's Sales & Lease - "Crooks". They have you sign a lease agreement stating one thing and later on say another. Anytime you asked how much is left on your payment they never know, all they tell you is how much they think you've paid which is never the truth. Their customer service sucks and they have brainless managers running the store. They never want to do as told. For example, if they are supposed to come out and pick up a payment they won't come out.
Then they'll wait the following week and run a card - doesn't even matter if it's the owner of the merchandise card, they don't care about that. They just go ahead and run whatever information they have available "WITHOUT" the person's authorization. Even if you make a payment to them two weeks later they'll run your card again. They will call morning, noon and night. Come out and try and break your door down as if they haven't already received a payment and when you tell them that your check has been garnished for an inflated amount to Aaron's, they call you a liar and say you're just making things up.
Then they are quick to come out and pick up your merchandise then when all along they know they've received the payments from the bank. It's even worst when you give them a cash payment and they tell you they have no recollection of a cash payment. They just pocket the money and I guess claim that's what you owe them for coming out and while they're leaving they're saying my job is on the line because "you're not wanting to pay on time", which is a bunch of bull.
The thing that matters most is when you have family and bills to take care of and you can't because your whole check is going to Aaron's every two weeks when the payment only cost under two hundred dollars once a month. This company really sucks. They're the only ones winning in the long run because while you're throwing away your hard earned money they're making money off of you and getting their merchandise back at the same time.
It's best just to not be impatient and get rental furniture and just go to a furniture store and purchase furniture. It's even sad for the less fortunate who get arrested behind Aaron's crooked ways. I think the company and its workers need to have a special place burning in hell.
WINNIPEG -- I rented a set in which they told me there was only one piece of the sectional in store, but I would receive the other parts in two weeks!!! 3 months went by with no other pieces. Also they said my piece was new. When they brought it to me it had a really strong odor. I asked them why it smelled and they said it was a new couch smell??? I was like "I don't think so!" I asked if it was new... They said "it only sat out on the lot for 3 days."
I asked another sales representative at a different time and they told me three months it was on the floor. So it was USED! I couldn't figure out the smell. I asked them to return the couch and get something different. So, I did and they didn't transfer my payment over from the other couch even with all the complications. And, it turns out there were bedbugs on the couch and I didn't figure it out until a month later when they had already transferred it into my home. It's awful and disgusting furniture there. People return furniture all the time and probably are infested with bedbugs. So gross and unprofessional. Don't rent from them, it's unbelievably unprofessional!