Customers once... Never Again
JACKSONVILLE, ILLINOIS -- We were previous customers of Aaron's Rent-to-Own. When we moved into our new home, we chose to use them again to get appliances we couldn't afford outright. For the most part, we never had any problems with the staff. The biggest problem that we did have was my sister's payments - payed on the 3rd because she is disabled. But anyway.
On 3/4/2013, at around 11:45 a.m., our house caught fire and was a total loss. We called Aaron's that day to let them know about the fire. We were told they would need to come take pictures and obtain a copy of the fire report. We agreed. The fire inspector informed us that the house was not safe to re-enter, and would not let us back in. Again, we called Aaron's and relayed the information to them. They said ok.
Two weeks later, my sister started receiving phone calls from a lady from the store in Jacksonville, IL, telling her that unless WE provided a copy of the fire report, they would have to take us to court. At this point, we were homeless, broke, and trying to pull our lives back together. There are eight of us that live together, 4 of which are children. My sister gave the lady the name and number of the fire chief in our small town and told her that she was more than welcome to request a copy of the fire report. We never heard ANYTHING back from Aaron's after that. No phone calls, no letters, only fliers inviting us to come back and rent to own more stuff. We received Aaron's junk mail, but no correspondence about the items that were lost in the fire.
Today, 2/7/2015, I received a letter in the mail from a collection agency for $2300 from Aaron's. Of that $2300, only $1800 is what was owed, the other $500 is 'fees'. This is absurd and I will be taking action myself.