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Aaron's Rent to Own

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Bugs In My Furniture From Aarons Rent To Own
Posted by Shenew on 07/29/2008
JACKSONVILLE, FLORIDA -- I rented furniture from Aarons Rent To Own here in Jacksonville Florida on Beach Blvd and they rented me a sofa with bed bugs. The store I received the furniture from did not want to come pick it up for a week so I contacted there corp. office and they sent them out that day with an exterminator and he only found them in the sofa and sprayed only were the sofa was. I know I did not have this problem until they put that sofa in my home. It was a used sofa this is not the first time this has happened with them.

I have read were they have been sued for this before if I would have known this I would not have rented furniture from them. I am on my third sofa not from no rental company and now it has them. Something needs to be done about this. I have read were they need to use heated trucks to pick up furniture from peoples homes. That's how I got them was from it being used furniture.

Bed Bug Bites From Sofa
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Posted by Anonymous on 2008-07-29:
Heated trucks? I've never heard of such a thing.
Posted by JoeyBelle on 2008-07-29:
That is so nasty. I have no idea how much it is to rent furniture. But maybe better off financing new stuff? Even if its not the best quality. AKIA is very reasonable also, and I have got some cute, very inexpensive pieces at Target.
Posted by DebtorBasher on 2008-07-29:
For the price you pay to rent a piece of furniture, by the time you've paid it to own, you could have furnished an entire room. I've always had issues with these places for this very reason. I've never rented furniture because I can't imagine paying these kind of prices for "used" furniture that most people doesn't end up owning anyway.
You never know what kind of home the furniture was in before yours...bed bugs, cockroaches, fleas, animal dirty butts, sex maniacs, nudists, baby puke, pee...Ewwwwwwwwwwwwwwwwwwwwww....
Posted by Anonymous on 2008-07-29:
This is really gross, did they offer you any sort of compensation? I had no idea these types of businesses sold used furniture - I thought they sold new furniture to those with less than good credit for an extraordinarily high interest rate.
Posted by old fart on 2008-07-29:
Actually those look more like flea bites because of the raised red welts..B/B bites usually have a whitish center and would not be concentrated on the legs..
P.S... merely spraying the couch or rug underneath would be insufficient because the bugs,(if it is bedbugs) can nest in any crack or crevice such as baseboards and the bedframe itself..
Posted by old fart on 2008-07-29:
Plus the fact that bedbugs are nocturnal, usually feeding just before dawn and unless the person in the picture slept on the couch, that wouldn't have happened just to the legs..
Posted by old fart on 2008-07-29:
I'm not saying you didn't have bedbugs.. Fact is, you may have two different problems..
Posted by Anonymous on 2008-07-29:
After DebtorBasher's comment I will probably never be able to sit on someone else's furniture again.
Posted by DebtorBasher on 2008-07-29:
Justcuz...these rental places start off with new furniture...but not everyone pays their rental bill, so they go and take the furniture back...then it becomes used and rented over and over until someone actually pays out the agreement and owns it. There is no way the rental company is going to just throw out furniture that wasn't paid for...that's how they make their money, renting the same furniture over and over until someone pays it off to own. My Sister has rented furniture before and she never ended up owning any of it...what money she did put towards it was all for nothing.
Posted by DebtorBasher on 2008-07-29:
Sorry C2O...
Posted by Anonymous on 2008-07-29:
DB, I had no idea, but that makes sense.
Posted by Anonymous on 2008-07-29:
Oh God, is anyone else itching all over right now? I feel very bad for you, man!
Posted by Anonymous on 2008-07-29:
DebtorBasher, I wouldn't say that your sister put her money towards nothing. That furniture provided her a place to sit nude, have sex, and provide a safe haven for critters and bugs while in her possession.
Posted by DebtorBasher on 2008-07-29:
That's true C20...and a place for her cats' dirty butts and cat hair as well.
Posted by shenew on 2008-07-30:
this was to be posted for every body to know what Aarons was renting furniture with bugs in it some of your replys to this is not funny when children are sleeping on the sofa and getting eaten up by bed bugs dont make fun of a bad situation i will never rent any furniture again lesson well learned
Posted by Anonymous on 2008-07-30:
shewnew -- Yes, your review was very informative and sparked some good conversation. You should feel good about that. I don't think anybody meant to marginalize your children's suffering. The people on here are pretty descent and at times silly but it's all good. Stick around and you'll see what I mean.

Good review!
Posted by Anonymous on 2008-07-30:
Very helpful review! The worst of this is that shenew's home is probably now infested with bedbugs from the couch...darned hard to eradicate and expensive too. One more reason to avoid rent-to own and similar outfits.
Posted by hubbard53 on 2008-07-31:

I would rather make my own sofa out of something...anything... or sit on teh floor... or stand... rather than rent and touch an absorbant sofa that was RENTED to someone else. Disgusting. I could deal with dog or cat butt on it but humans are just filthy.
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Rude, Abusive and Total Ripoffs
Posted by Bni1126 on 06/01/2012
WINNIPEG -- I rented a set in which they told me there was only one piece of the sectional in store, but I would receive the other parts in two weeks!!! 3 months went by with no other pieces!!

Also they said my piece was new! When they brought it to me it had a really strong odor.

I asked them why it smelled and they said it was a new couch smell??? I was like I don't think so!! I asked if it was new... They said it only sat out on the lot for 3 days!!!

I asked another sales representative at a different time and they told me three months it was on the floor!!!

So it was USED! I couldn't figure out the smell... I asked them to return the couch and get something different! So, I did and they didn't transfer my payment over from the other couch even with all the complications!! And, it turns out there were bedbugs on the couch and I didn't figure it out until a month later when they had already transferred it into my home!!!

It's awful and disgusting furniture there!! People return furniture all the time and probably are infested with bedbugs!!!
SO gross and unprofessional!

Don't rent from them it's unbelievably unprofessional!
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Posted by Ari on 2012-06-01:
I agree bni1126. Aaron's rentals is a place to avoid. i'd rather sit on the floor than rent from there.
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Never rent from Aarons in Winnipeg Manitoba Cavalier address
Posted by Fourbrat on 11/23/2010
WINNIPEG MANITOBA -- Aaron's Rent to Own in Winnipeg is the biggest fraud ever. They kept on giving us used furniture instead of new. It took them forever to get us the items promised and then in the end we never received the items that we were supposed to get. The staff was abusive and rude the whole time and no one seemed to know what was going on. Over a period of 3 months we kept asking for our couch and tables, we went from getting old used show room items to a new couch that was obviously not new (it was torn and had stains on it). They were rude once they had our money and kept on giving excuses as to where our furniture was. They told us our set had been sold to someone who paid upfront with cash. Our half now half on delivery was not good enough. In the end we never did get all our furniture and they will not receive the rest of their money. Good luck if they try to collect. I also have talked to the police about this situation and a lawyer. The abusive treatment from their manager and staff is still ongoing and my lawyer is going ahead with charges against the company. Good luck if you have a rental already. I would return it and get away from them as fast a I could.
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Posted by MDSasquatch on 2010-11-23:
That darn Mikey
Posted by Jay on 2013-08-13:
I have am dealing with Aarons rental on Ellice the staff there has been great no issues and all my furniture,tv. Have been bran new. As for payment at Aarons payments do have to be up front when putting in a order. Bad service is at Rent all super centre on McPhillips and Jarvis.
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Fraud and Bullying Wont Work in the End
Posted by BrianMartino on 07/05/2007
PALM SPRINDS, FLORIDA -- While I have never leased through Aaron's, my former wife has. She had listed me as a reference and when she inevitably fell behind in her payments, they contacted me. I did agree to make a one time payment of just short of $200.00 using my Visa card.

I was asked at the time of the payment to come into the store and sign an authorization for credit card debit and credit. I declined to come in and do so and reiterated, this is for a one time payment only. Well, guess what happened...? Two months later there were two more payments run through 3 days apart. When I contacted SCOTT, at the Palm Springs, FL. location, and advised him to refund the charges, I was told NO.

I educated him to the terms Wire Fraud, Bank Fraud, Misrepresentation and Extortion he suggested I come into the store and we will settle it like "REAL MEN." He then did agree he did in fact run the charges through without authorization but the only way it could be reversed is to sign an agreement. Of course, I declined. I contacted the local authorities (Palm Beach Sheriff's Office and Palm Springs Police Department). I have signed the papers to have charges levied via the State's Attorney's office.

Much to my surprise, yesterday, I had another 200.00 charged to my card. I immediately contacted Scott at Aaron's and he informed me that since I am a "THIEF" and have his furniture, he will continue to charge my card and then he hung up the phone. (For the record, I have divorced for 9 years and haven't lived with her since that time.) I might mention one thing, while I was speaking with Scott at Aaron's, I was in the police station on speakerphone with an officer present.

I closed my credit card and another has been issued. Incidentally, all of the charges have been refunded to me. Yes, I have spoken with my former wife and she will be more vigilant with her creditors. As for Scott, well, his name is listed on every "DO NOT HIRE" site within Palm Beach County as I am a Charter Member of several Chambers of Commerce. I should think it a long time indeed an unskilled laborer such as Scott, to be able to find gainful employment!
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Posted by furnitureman on 2007-07-05:
Good Work. I'm glad you got your money back. Maybe next time you think twice about helping someone out....it's always a hard lesson to learn
Posted by Pomona Guy on 2007-07-05:
Giving credit card information to an ex-wife's creditor is real dumb if you ask me.
Posted by Anonymous on 2007-07-05:
Why were you divorced, anyway you should take your previous wife to court.
Posted by jktshff1 on 2007-07-06:
Good Post!
Posted by sofedupwithrto on 2007-09-21:
I wish I could say that Scott was an exception to the thousands of great employee's at Aaron's. Unfortunatley, we are trained to do this because of the pressures of collection. Of course this is very wrong, and unforgivable but upper management is responsible for that man taking your payment via credit card. I've seen regional credit mangager's go in and post payments on credit cards without anyone's authorization all the time. They make the manager's do this as well to clear their numbers. They are told on a daily basis that their job is on the line. It truly is a sad form of business. I am glad you were able to get payment refunded. I hope that their is an investigation on the illegal tactics that rto's use in order to collect the dollar.
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Customer Harassment
Posted by Flymom1386 on 07/01/2013
ARCADIA, FLORIDA -- I've been renting from your company for quite some time now and I have a washer and dryer that I am renting from ya. I have constantly been harassed from your manager from your employees from everyone that works there. They call my job several several times a day, they have come to my job. I am so tired of the harassment issues being harassed at my home at eight nine ten o'clock at night phone call after phone call blowing up my phone with voice mails and calls and its crazy its ridiculous and I am NOT going to stand for it.... I have only three payments left maybe two and they act like I'm going to run off with the washer and dryer I have never ever been harassed so much in my life and I am 43 years.... if this is how you run a business I don't want any part of it and my friends will know my family would know everyone will know how y'all are...

I will never ever read anything else from your company again never cause I've never been harassed I have been to the point to where I was going to file harassment charges against your company..... I am very certain that I'm not the only one out there that y'all have a raft I have a friend of mine who told me she got a computer from y'all it messed up you were supposed to have warranty on it to change it out or fix it and you never did anything for her and she is my best best friend and she told me that I should have never ever rented from y'all I really regret having any kind of contact business doing business anything with your company....

Very unhappy and dissatisfied customer of yours...... Marilyn Murphy!!!!!!
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Posted by Anonymous on 2013-07-01:
If your state has stalking laws let them know clearly that you will have them arrested if they physically harrass you at work/home. Notify the police that you are being stalked.
Posted by jktshff1 on 2013-07-01:
Are you late with payment?
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Employees Are Trained to Harass and Belittle Customers!!!
Posted by Mrs9510 on 06/12/2013
EUFAULA, ALABAMA -- I've just had the worst experience ever the Eufaula, AL Arrons store!

Nicole, a rude and incompetent employee in that store, is very unprofessional and disrespectful; she made me feel more like a criminal, rather than a valued customer! Her customer service skills are non-existent and she lacks the ability to calm down angry customers; my issue was not resolved at all, instead it was escalated. Had I been a mystery shopper, she would have failed miserably!

There are serious communication issues in this store. You can't take one employees' word for something, because the other employees won't know anything about it! For instance, the "Principle" there (Ross) told me that I could pay this month on the 15th, but no one else got that memo. Because of that, all month long my friends and I have received daily calls regarding a supposed late payment, even though Ross told me that it was OK to pay on the 15th. When I confronted him today about it, he said that he did not say that (even though there were two witnesses there at the time that can easily prove this wrong). So as you can see, Aarons employees are liars and they do not communicate with other employees.

Ross, my husband, and I have a big conversation last month about the issue of the payment due date, but there was no record of it on my file. So this month, I was harassed for a week by their employee Nicole. I called her on the phone, spoke to her, and explained my side of the store; yet, she still continued to call me everyday after that! I don't know why since I had already talked to her; there was nothing else left to say! Also, during that phone call, she told me that she didn't have my phone number, which is why she had kept calling my references instead of me. Then the day after that call, I started to receive daily calls from her. Not only that, but I was receiving calls on TWO different numbers from her! I thought she didn't have my phone number though? Again, another lie.

So today, I went in to return the computer that I've had for only two months; I used a coupon to get one month free. The computer is just not worth the stress, harassment and aggravation caused by the Aarons staff. Granted, yes I was a little harsh to Nicole in-person - I admit that, but I was also very upset and fed up with her antics! Surprisingly, she was rude right back to me and especially to my husband! Instead of being professional and trying to make the situation better, she made it 10 times worse.

To make matters worse, she told me that I hadn't made a payment at all on the computer since I had it, even though I had paid last month along with a late fee! Ross was right there to verify that I did indeed make a payment. So again, here goes the miscommunication. Besides, I really don't believe that Aarons would let someone keep a computer 2 months for free. Obviously I did make a payment, else they would have came to recoup it weeks ago.

In all honesty, the Eufaula store is just a HOT MESS. If the communication issues and unprofessional manners in that store are not fixed ASAP, you're going to lose a lot more customers. This type of treatment and service is just unacceptable and uncalled for. I am going to tell everyone I know to NOT do business with Aarons. Additionally, I will NEVER do business with any Aarons store every again!
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Posted by Nohandle on 2013-06-12:
I'm just a bit confused here. I understand you had a coupon for the first month free. Did you ever make any other payment?
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Rude, abusive and total ripoffs
Posted by Bni1126 on 06/01/2012
WINNIPEG -- I rented a set of which they told there was only one piece of the sectional in store but I would receive the other parts in two weeks!!! 3 months went by with no other pieces!!
Also they said my piece was new! When they brought it to me it had a really strong odour.
I asked them why it smelled they said it was new couch smell???
I was like I don't think so!! I asked if it was new... They said it only sat out on loot or 3 days!!!
I asked bother sales representative a different time n they told me three months it was on floor!!!
So it was USED! N I couldn't figure out the smell... I asked them to return the couch n get something different! So I did n they didn't transfer my payment over from the other couch even with all the complications!! N it turns out there was bedbugs on couch n I didn't figure it out until a month later when they had already transferred into my home!!! It's awful n disgusting furniture there!! People return furniture all the time n probably are infested with bedbugs!!!
SO gross n unprofessional! Don't rent from them it's unbelievably unprofessional!
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Posted by TLSmith on 2012-06-01:
Posted by trmn8r on 2012-06-01:
If you are renting furniture, it has spent time in the homes of others by definition, no?
Posted by BigAl on 2012-06-01:
trmn8r> AArons is one of those places that rent to own. They rent new furniture and appliances. They also will sell or rent used items but they are suppose to make known to the consumer the product has been previously used.
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How Aaron's Rent to Own is losing a Loyal customer
Posted by Gonehunting73 on 10/10/2010
DURANT, OKLAHOMA -- Two years ago I purchased a new Philips 46 inch LCD flat screen with ambilight from Aaron's rent to own, store location Co528, Durant, Oklahoma. The store and the TV were great, I had a few payments left on it and it began to have playability issues. At this time it was still under Philips's warranty. Aaron's came and took the TV. Two weeks later they brought it back and said it was repaired. Well, it wasn't, so they loaded it back up and sent it back to their repair center, which is in Oklahoma City. Another two weeks go by and they brought it back, we hook it up, NOT REPAIRED! So they took the TV back to their store where it sat for 1 month. At this time the Aaron's store was having store manager issues and my TV was forgotten. After another week I called and the service employee handling my set decides to send it to a private repair center, where they had it for over a month. No one calls. I called the store and talked to the new store manager and he had no idea that my TV had been sent off 3 times. So I personally call the repair store, after getting the name from the tech at the durant location. I talk to him he said "well I haven't got to look at it." Now it has been 1 month and 20 days. I let him know what the issue is with the TV. He said he would look at it. Three more weeks go by. No one calls. I had to call. I now been without the TV for 2 months, that only had two more payments, (over 2200.00),and no one has a clue why it is taking to long to get it replaced. So I found the name of the head of the Store management positions corporate located in NewYork. I call him and he is outraged that no one has done anything about the TV. He told me to call the Aaron's hotline. The next morning I get a call from the Regional manager oF Aaron's for my area. I tell him the situation. I tell him that some repair center in Howe, Texas, has my TV. He says give me a couple of days and I will get back to you. 1 week goes by and of course no call. So I call and find out the store had picked up the TV and had sent it back to Oklahoma c
City repair center and that the TV was deemed not repairable and that Aaron's was sending me a used TV of a similar quality. I then advised them that the TV was still
under manufacturers warranty when brought in, and that I hoped that their service guys were Philips certified reps. He, regional manager, said oh yeah they are. I asked why is Philips not the ones replacing the TV due to their warranty. He, regional manager didn't have an answer for that. Now it has been 4 months. Philips deemed the set not repairable and sent Arrons a credit. Now this only took 1 WEEK.(first of September)for Aaron's to get the credit. I personally spoke to the Philips area Manager out of California, and he said the credit was issued. For 4 1/2 weeks Aaron's had the credit in their system and I am still without a resolution. Now it has been 5 months, that I have been without a TV that I paid over $2200.00 for. NOT ONCE was I ever called in this 5 month time where I did not have to instigate the call. I had to instigate every contact made. So I called the regional manager and asked why it was taking so long to get the credit because I know Aaron's has had it for 5 weeks. He then lets me know that he has to look at the price of the credit, because he doesn't want to hurt the store, and screw them out of a new TV or their profit margin(HIS EXACT WORDS), he had the gaul to say I need to be fair. I could not believe he was telling me this, but I didn't raise my voice or anything. I was told yesterday that a credit was issued for $999.99 for the TV they scrapped. I remained calm. I then called and asked the store manager, since we have had so many problems, could we use the credit toward a new TV, and that since we have been very understanding and calm about this foolish way that Aaron's has handled this situation, to offer the TV at the employees discount. The store manager said I am surprised you are even thinking of continuing business with Aarons. I told him well we have used Aarons to purchase most of our household furnishing, and we like doing business with this store, until this it has been quite enjoyable. The store manager told me, I don't have a problem with that, I think its only fair. Let me run it by the regional manager, and I am sure he will think the same. Well let me tell you what he had to say. "I will not lower the regular retail price, no discount! under no circumstances". I cannot believe after all that I HAD TO DO to get the TV looked at by Philips so their warranty would handle it, he wasn't even offering some help. I don't want a free TV. I'm just upset that I have paid the Aaron's company $2200.00 for a 999.99 TV and the regional manager is afaid of loosing money. I would sure hate the owner of the Aaron's Corporation to find out this employee is losing good, loyal customers over a 450.00 discount, that is the difference between the employee and retail price, after making a full 100% profit on the one before and I don't even have it. The regional manager doesn't even realize if he would have treated us with SOME COMMON COURTESY, we would be right back in that store in less than a month buying our daughters bed. I see the commercials with the Owner of Aaron's on TV and I find it really hard to believe if he knew this was happening, the result wouldn't be different. I have yet to receive any acceptable remedy to this situation.
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Posted by idontthinkso on 2010-10-11:
Yup.. sounds like people to avoid doing business with.. I don't partake in rent-to-own.. but thanks for warning people who might!
Posted by Anonymous on 2010-10-11:
I had a similar situation with our tv and a pixel problem. When they take it in for repair, you might as well kiss it goodbye! I'll NEVER do business with them again. Period.
Posted by idontthinkso on 2010-11-26:
Rent-to-own is still a scam, but you went into it willingly. The least they could do is follow their printed policies. Good for you!
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Poor Regional Management
Posted by Shortstop-david on 08/16/2010
Aaron's sales and lease employs very hard working individuals. It is after they are sucked into this company and promoted to general management (becoming the store manager), that things quickly become hell for these good people. Because they are salary, they are then expected to work 55-65 hour weeks without taking their days off because of the constant threat of being fired. This greatly lowers their moral. The management that is above the general managers are called regional managers. One regional manager in particular [snip] makes his general managers work on their days off, doesn't allow sick or personal days, and makes his G. M.'s afraid to take their vacations. This man is also very vindictive and sneaky. He will set his G. M. up to do poorly so that he can terminate them. Lots of times its firing a bunch of people in the store so that the workload is supposed to be done with a skeleton crew. He will also create unprofessional rumors about the employees he is plotting to terminate. This man has already been taken to court for his unprofessional antics, and yet corporate still mysteriously keeps him around. It is my own opinion that this man desperately needs to be drug tested. Negative behaviors like this trickle down hill and eventually affect the customer. All of this is purely my own opinion.
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Posted by Anonymous on 2010-08-16:
Do you, or have you worked there?
Posted by goduke on 2010-08-16:
In the current retail climate, it's not unusual for exempt level people to be working 60 hours a week to get the work done that needs to get done. You can take vacation, but you have to work extra hard in the week before the and week after in order to get everything done. As the sales have dropped off due to the contraction of the economy, many places are seeing staff hours budgeted cut in order to make the sales/expense budget lines work. It's kind of the nature of the beast you have chosen to ride. Retail is just not a pretty sector of the economy right now.

I suspect that corporate keeps him around because he hits his budget numbers.
Posted by Yeah, Right. on 2011-08-04:
Aaron's is a terrible company to work for! They lie to employee's, lie to customers, sell DIRTY furniture, and do not clean furniture with the right product (like steri-fab). Watched furniture go out of the store, that had human feces on it, and was not cleaned correctly. They cheat, lie, and steal from the less fortunate. Disgusting company.
Posted by discomJOBulated on 2012-10-04:
I opened an Aaron's store in my small town, went door-to-door before hand drumming up business. Asked for MORE hours and was told that the person that sells the most, gets the most hours. We weren't even open yet! UH. They just kept hiring more part-time employees. So the first week we're open, (for those of you that don't know, Sales Manager gets first crack at anyone that walks in the door, if they can't make the sale or are with another customer, the other sales associates get a crack at them), I sold TWICE what sales manager sold for the whole first week, then the next, AND the following... so when the next month's schedule is due to be made I asked for more hours once again... and was FIRED!!! The poor management of that establishment was SO bad, that Aaron's had to come in and take it back from the franchise owners... they should go back and lost at past employees' that that poor management got rid of. MY store, was a great store, but the owners chose poor managers.
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I was lied to and over charged!
Posted by SarainMo on 01/12/2010
I was in a pinch and I needed a computer of some kind for my business. So I went to aarons rental and got an HP Mini 110. I just needed it for email but the lady also said that I could watch youtube videos and listen to music on it. So I thought I was getting a good deal...59.99 a month and she told me I was getting a brand new mini. She gave me the box and everything. I got it home after paying 94.00 for it. Thought it was kinda steep but I needed it. As soon as I turned it on, a blue screen appeared and said I needed to restart it if it was the first time seeing it. So I did...it ran smoothly for about 15 min. Then it froze. Then, I turned it over to take the battery out and noticed that the service tag paper has been worn...which from my experience only happens if its been used for a while (the heat from the computer causes it to erode away) I am taking it back, on Friday I am not paying 90 something dollars a month, for a year on something that I have to manually restart every 20 min. Besides, I can just save up for 2 months and get one that I KNOW has never been used.

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Posted by Inat on 2010-01-12:
you were going to pay $1200 for that netbook?! that HP mini 110 is $300 NEW!!! I need to get into the rental business, I guess...
Posted by Anonymous on 2010-01-12:
I agree this is a netbook a 300 dollar system, sorry but they saw u coming. U got taken
Posted by bunnyhead on 2010-01-12:
I only use my comp for email and to run my business website so I just bought a brand new desktop for $280.00 (tower only.) You got taken!!
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