Aaron's Rent to Own Consumer Reviews - Page 2

NORTH VERSAILLES, PENNSYLVANIA -- My dryer split at the seams in the tumbler. They came picked that one up and brought me a new one out. When they gave me back mine not 2 months later the same thing happened so they picked it up again. Brought me a loaner out again. The loaner they brought me doesn't work. Takes 3 or 4 times to dry clothes. Been fighting with them for a new dryer. Got 3 months. Now they call me about my dryer. Told me they can't fix or replace it because the damage was done in the home. I asked how do you put a hole in a tumbler. The manager told me that I put steel toe boots in the dryer. Who put boots in the dryer.

Then said we put a brick in the dryer. Well now come on was that brick dirty. I had to wash and dry it. Come on now. Who in their right mind would put bricks or steel toed boots in a washer or dryer. I got one payment left still. Don't got the washer or dryer. I started paying on so my advice call someone else to get any of your stuff from. Today I called to see when they will be here to switch my dryer out still for another one. I didn't start paying on and they'll be here before 7 but can't tell me when so now I got to sit in my house and just wait.

CLEVELAND, OHIO -- Went in and filled out application for a combo set. Kept getting the run around about what I needed. Never was told I needed a co-signer until a few days before I needed items. That's ridiculous, I'm staying with a relative who called and gave all her mortgage information with no problem. Now they want her to come in and sign as a secondary. I've never needed a co signer for anything.

Then they told me they would give me the online payment offer that was advertised and they didn't keep that offer either. Store Manager told me that they don't do credit checks. I made him aware if they did my credit is good. It's not worth the headache. Rent A Center never put me through this much. I rented from them for 8 years.

SEVIERVILLE, TENNESSEE -- After 4 months of rental, I purchased a set of my own. Called for a pickup, and delivery men found a bedbug! They were delivered new, or wrapped in shipping plastic anyway. And they insisted putting zippered encasements on them. Fine. Paid 20.00 each for the encasements. Well when I called to have them picked up, the men carried them outside, and came back in to get me. They then showed me a bedbug on the exterior of the encasement. And they said there was blood residue on the crease, but they had dragged them on my porch, so they were dirty. I couldn't tell the blood from the dirt.

They contacted the store and refuse to take them... ever! So I have some twins with bedbugs, on the outside anyway. I now have to pay for the set, even though the bedbugs were friggin' news to me! I don't know if they brought them or I have a problem I was unaware of. How would I ever know? Tomorrow they get dropped at the store. This is their problem now. I apparently have my own problem now.

DURANT, OKLAHOMA -- Two years ago I purchased a new Philips 46 inch LCD flat screen with ambilight from Aaron's Rent to Own, store location C0528, Durant, Oklahoma. The store and the TV were great, I had a few payments left on it and it began to have playability issues. At this time it was still under Philips's warranty. Aaron's came and took the TV. Two weeks later they brought it back and said it was repaired. Well, it wasn't, so they loaded it back up and sent it back to their repair center, which is in Oklahoma City.

Another two weeks go by and they brought it back, we hook it up, NOT REPAIRED! So they took the TV back to their store where it sat for 1 month. At this time the Aaron's store was having store manager issues and my TV was forgotten. After another week I called and the service employee handling my set decides to send it to a private repair center, where they had it for over a month. No one calls.

I called the store and talked to the new store manager and he had no idea that my TV had been sent off 3 times. So I personally call the repair store, after getting the name from the tech at the Durant location. I talk to him he said "well I haven't got to look at it." Now it has been 1 month and 20 days. I let him know what the issue is with the TV. He said he would look at it. Three more weeks go by. No one calls. I had to call. I now been without the TV for 2 months, that only had two more payments (over 2200.00), and no one has a clue why it is taking to long to get it replaced.

So I found the name of the head of the Store management positions corporate located in New York. I call him and he is outraged that no one has done anything about the TV. He told me to call the Aaron's hotline. The next morning I get a call from the Regional manager of Aaron's for my area. I tell him the situation. I tell him that some repair center in Howe, Texas has my TV. He says "give me a couple of days and I will get back to you."

1 week goes by and of course no call. So I call and find out the store had picked up the TV and had sent it back to Oklahoma City repair center and that the TV was deemed not repairable and that Aaron's was sending me a used TV of a similar quality. I then advised them that the TV was still under manufacturers warranty when brought in, and that I hoped that their service guys were Philips certified reps. He, regional manager, said "oh yeah they are." I asked "why is Philips not the ones replacing the TV due to their warranty?" He, regional manager, didn't have an answer for that.

Now it has been 4 months. Philips deemed the set not repairable and sent Aaron's a credit. Now this only took 1 WEEK (first of September) for Aaron's to get the credit. I personally spoke to the Philips area manager out of California, and he said the credit was issued. For 4 1/2 weeks Aaron's had the credit in their system and I am still without a resolution. Now it has been 5 months, that I have been without a TV that I paid over $2200.00 for. NOT ONCE was I ever called in this 5 month time where I did not have to instigate the call. I had to instigate every contact made.

So I called the regional manager and asked why it was taking so long to get the credit because I know Aaron's has had it for 5 weeks. He then lets me know that he has to look at the price of the credit, because he doesn't want to hurt the store, and screw them out of a new TV or their profit margin (HIS EXACT WORDS), he had the gall to say I need to be fair. I could not believe he was telling me this, but I didn't raise my voice or anything.

I was told yesterday that a credit was issued for $999.99 for the TV they scrapped. I remained calm. I then called and asked the store manager, "since we have had so many problems, could we use the credit toward a new TV, and that since we have been very understanding and calm about this foolish way that Aaron's has handled this situation, to offer the TV at the employee's discount." The store manager said "I am surprised you are even thinking of continuing business with Aaron's." I told him "well we have used Aaron's to purchase most of our household furnishing, and we like doing business with this store, until this it has been quite enjoyable."

The store manager told me, "I don't have a problem with that, I think its only fair. Let me run it by the regional manager, and I am sure he will think the same. Well let me tell you what he had to say." "I will not lower the regular retail price, no discount! Under no circumstances". I cannot believe after all that I HAD TO DO to get the TV looked at by Philips so their warranty would handle it, he wasn't even offering some help. I don't want a free TV. I'm just upset that I have paid the Aaron's company $2200.00 for a 999.99 TV and the regional manager is afraid of losing money.

I would sure hate the owner of the Aaron's Corporation to find out this employee is losing good, loyal customers over a 450.00 discount, that is the difference between the employee and retail price, after making a full 100% profit on the one before and I don't even have it.

The regional manager doesn't even realize if he would have treated us with SOME COMMON COURTESY, we would be right back in that store in less than a month buying our daughter's bed. I see the commercials with the owner of Aaron's on TV and I find it really hard to believe if he knew this was happening, the result wouldn't be different. I have yet to receive any acceptable remedy to this situation.

EUFAULA, ALABAMA -- I've just had the worst experience ever the Eufaula, AL Aaron's store! Nicole, a rude and incompetent employee in that store, is very unprofessional and disrespectful; she made me feel more like a criminal, rather than a valued customer! Her customer service skills are non-existent and she lacks the ability to calm down angry customers; my issue was not resolved at all, instead it was escalated. Had I been a mystery shopper, she would have failed miserably!

There are serious communication issues in this store. You can't take one employee's word for something, because the other employees won't know anything about it! For instance, the "Principal" there (Ross) told me that I could pay this month on the 15th, but no one else got that memo. Because of that, all month long my friends and I have received daily calls regarding a supposed late payment, even though Ross told me that it was OK to pay on the 15th.

When I confronted him today about it, he said that he did not say that (even though there were two witnesses there at the time that can easily prove this wrong). So as you can see, Aaron's employees are liars and they do not communicate with other employees.

Ross, my husband, and I have a big conversation last month about the issue of the payment due date, but there was no record of it on my file. So this month, I was harassed for a week by their employee Nicole. I called her on the phone, spoke to her, and explained my side of the store; yet, she still continued to call me everyday after that! I don't know why since I had already talked to her; there was nothing else left to say!

Also, during that phone call, she told me that she didn't have my phone number, which is why she had kept calling my references instead of me. Then the day after that call, I started to receive daily calls from her. Not only that, but I was receiving calls on TWO different numbers from her! I thought she didn't have my phone number though? Again, another lie.

So today, I went in to return the computer that I've had for only two months; I used a coupon to get one month free. The computer is just not worth the stress, harassment and aggravation caused by the Aaron's staff. Granted, yes I was a little harsh to Nicole in-person - I admit that, but I was also very upset and fed up with her antics! Surprisingly, she was rude right back to me and especially to my husband! Instead of being professional and trying to make the situation better, she made it 10 times worse.

To make matters worse, she told me that I hadn't made a payment at all on the computer since I had it, even though I had paid last month along with a late fee! Ross was right there to verify that I did indeed make a payment. So again, here goes the miscommunication. Besides, I really don't believe that Aaron's would let someone keep a computer 2 months for free. Obviously I did make a payment, else they would have came to recoup it weeks ago.

In all honesty, the Eufaula store is just a HOT MESS. If the communication issues and unprofessional manners in that store are not fixed ASAP, you're going to lose a lot more customers. This type of treatment and service is just unacceptable and uncalled for. I am going to tell everyone I know to NOT do business with Aaron's. Additionally, I will NEVER do business with any Aaron's store ever again!

WILLIAMSPORT, PENNSYLVANIA -- I have been with Aaron's for a little over a year now. I had a washer and dryer made by Maytag. I owed a little over 600.00 on it and I also had a lr suite which I was letting go back anyway as of the new year b/c I was given a lr suite from a family member that was like new. I didn't have the furniture long but to get to the point, in the beginning of Aug. 2008 my washer stopped spinning out on cycles so Aaron's sent a Maytag repairman to my home to repair it.

He fixed a belt that broke and 2 1/2 weeks later they were back out for the same problem again except for there also was a motor that needed replaced to b/c the washer would not spin out at all. It ended up leaking water out the sides of the machine. So when I called Aaron's and spoke to the manager he said he was going to make it right and order me a new machine and bring me a loaner for in the mean time.

Well 1 1/2 weeks went by and still had no loaner or new machine but my payments were being paid on time to. So when I called and asked for the manager he said the machine never came on the truck on Tuesday and he would reorder one for me. I was informed by another employee there that they forgot to order the new machine. In the mean time they brought me a piece of CRAP for a loaner and I had that for a week. The delivery guys brought me a new washer but instead of using a dolly they banged it around in the back of the truck and dropped it on the ground but they still put it in my home. I went to use it and it would not work what a surprise!

So I called the manager at Aaron's again. He said they would credit me 2 weeks on my payments for the problems and I also wanted to let him know what all happened in my home while they were delivering the washer, while they were bringing the washer in my home the one employee sexually harassed me verbally over and over again in front of my two small children.

I asked him why he was not using a dolly to unload the washer and he replied to me with "I don't have to use a dolly I get enough exercise at night in bed" and he was also pumping his hands and waist in and out like a sexual position but it continued from there. He told my 5 yr old daughter he was going to take all his cloths off for your mommy. A few minutes later we heard him yell to his help "hey, watch my left nut. I need that for tonight and he laughed about it".

I called and reported this to his boss but nothing has been done about it. I had to get a new phone number b/c he had our # and was calling from a cell phone and hanging up on my husband and me and it was happening at all hours at night so I got the police involved about it and found out he was using a personal cell phone not the company's cell phone.

So the point is b/c I would not give Aaron's my new home number they took all my items and we were going to pay the washer/dryer off in January but that did not matter. They said if they didn't have my home number I couldn't keep the items. But they have my cell number and my work number and my husband's numbers. But do you think I have heard anything from them. Nope, I haven't yet. And the guy is still working for them and that was why I didn't want to give the new # out. He would only get it again and it would cost another 60.00 to request another number.

If I don't hear from the owner of the Williamsport store I am going public about this matter and also going to put a article in the Williamsport Sun-gazette as well. When I get done with them they won't have to worry about having to deal with customers b/c they won't be in business. I am asking for the money I paid on the washer and dryer back. I did not want to get rid of it, that was not in the plans.

So therefore I feel if they don't want this publicized they will compensate me for all the problems and emotional stress of worrying about all this 2 days before Christmas and return me my money I paid on the washer/dryer unit. They are the ones who wanted it back not me!!!

TYLER, TEXAS -- So my mother is disabled and has a weakness on the left side of her body due to several strokes simultaneously. Bought a dryer from Aaron's in cash. They brought the dryer to her house but refused to hook it up because she was not on a payment plan. Wow!

PLAINFIELD, INDIANA -- I've been renting for a year now from Aaron's and I haven't had so much problems in my life. Every time I'm late with a payment I pay the fees along with the balance. They get the money but every month I'm getting threatened that they coming to get my stuff. I've rented from Rent-A-Center. Never had this problem. Always worked with you. These Aaron's employees need to learn customer service.

NORFOLK, VIRGINIA -- 55 inch Smart TV - I have been a loyal customer to Aaron's for 2 yrs. I only have 3 payments left, they change the date on me to the 15th instead the 3rd. I paid off my 2 piece living room set. That was on the 15th. They had the nerve to come to my doing the holidays without calling. Words was exchange. I will never rent nothing from them ever again. Find another way to get furniture. Stay away from AARON'S. RUN THE OTHER WAY. They will curse at you. Lie to you, disrespect you. No class.

COLUMBUS, OHIO -- My sister has had the worst service ever. They say they will be out and they don't show up. Now she has purchased a refrigerator, air conditioner, a TV and several other items. Now this freaking lift chair. The motor is going out of it. She set 3 different appointments with George and 1 late show and 2 no-shows. She even called yesterday to confirm. This ** holds the entire family hostage from 11a to 3p and he has cares about no one else's time. Someone better call me today. I called the store and left my number.