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42 Reviews & Complaints

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ACN= Limited Success in NYC
Posted by Niris on 03/25/2011
NORTH CAROLINA -- The only ACN residential services you call realistically sell in NYC are: U.S. energy (with proven savings), Digital talk, local & long distance, wireless (no savings!). Most people don't have satellite in apt. bldgs. nor ADT, unless it's a condo, & most people have bundled TimeWar services. which they don't want to break up, & no DSL in service in Manhatten. Other services are not appealing. e. g. WiMax & Mobile App.

Commercial services: you can get the 10% commission for signing up a commercial energy customer ONLY IF you already have 40 customer points! really?! Video phone: must buy 2 @ $189 ea. in order to use it.

The only service worth selling: U.S. Energy. Join ACN knowing the truth. I've been in it 3 weeks & wish I knew then what I know now. I'm not saying it won't work for everyone, but think of the services your family & friends use. There is no saving on switching your wireless service. The only plus is that your friends & family will be earning you two customer points per customer. NO SAVINGS!

There's no clear page on your business website in which you can enter a customer's current ConEd energy expenses & compare them to the Planet Energy (ACN's energy supplier) monthly rate. Therefore, you can't conveniently show your customer what they would be saving if they use Planet Energy as their supplier. Planet Energy's rates are lower than ConEd, though the rates vary from month-to-month.

Oh & it's a pain in the rear to get people to do your home meetings, you can only have so many friends & friends of friends. Some complain that the people who signed them up abandon them after the person becomes a representative In my case, they've been on my a**!!!! Calling me during my other work hours, more than once a day, asking me to schedule home meetings & make lists & ... exactly! You are already tired reading all the b*s*! Do your homework before you fork over $499. you have only 10 days to get your $ back if you do sign up as an ACN Rep. Hope this helps.
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Posted by MikkiNYC on 2012-09-11:
This is VERY helpful. I was thinking of joining ACN but had reservations. I don't know if it was the happy-happy people or the $499 pricetag. But something just doesn't 'feel' right about it. I'd like to know more of your experience. mt4key@hotmail.com
Posted by JM Rep on 2014-04-17:
Thank you for the information. I am now a rep and I'm in it for this first year. I refuse to bring people into the business. I'm making the services work to build a customer base. I have read too much in the downline and training end. I will sale phone service and B2B services that work well and let the other stuff go.
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ACN Reps Actual Income 10% of what is stated
Posted by ACNTruth.com on 10/22/2010
What makes ACN a scam is that there is no training to sell the underlying telecommunications products. The products are simply the method which ACN avoids being labeled strictly a pyramid scheme. To further this scam representatives often lie about how much they make. Team Coordinators often state they make in a month what most people do in a year, stating an income as high as $12,000 per year. ACNTruth.com has proof in the form of a TCs paystubs and income declarations that TCs only make about $1,300 per month.
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Posted by tnchuck100 on 2010-10-22:
"...stating an income as high as $12,000 per year."

"...TCs only make about $1,300 per month"

Do you realize what you have stated here?

The "only make" is higher than the "as high as" statement.

$1,300/month = $15,600/yr.
Posted by momsey on 2010-10-22:
Yeah, I think there were some mistakes when typing here, because it's not making sense to me. Did you mean $120,000 by any chance?
Posted by ACNTruth.com on 2010-10-23:
Yes it was a typo..should read stating an income as high as $12,000 per month.
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Appalled at the lack of integrity of this company
Posted by Tjordanmsw on 06/24/2011
UNKNOWN -- I ordered home phone and internet service. I had not been told the phone was a VOIP system (which does not work with my home/ADT security system). Within about 9 days of ordering service, I tried to cancel it. They wouldn't let me (telling me there was nothing to cancel because services hadn't been activated). I told them I didn't want my phone service activated because my home security then wouldn't work. They basically said "oh well". They also told me that I was now under contract, having had to cancel service within 3 days of placing the order; and that I would have to pay a termination fee of $200+. They also told me they would not stop the porting of my phone number, and that once they had it, if I was to cancel with them, I'd lose my home number. When I asked for a supervisor, they told me they'd have to "open a case", and I would have to wait 'til 6/24 for someone to call me back. On the morning of 6/24, I called, after having heard from no one. They said I needed to wait 'til the end of the day.

At 4:30 p. m., after hearing from no one, I called again and was told the office was closed. I am now left with no home phone service or security system through the weekend. Both Time Warner and Verizon said I should have 30 days to cancel after placing an order, but ACN only gives 3 days. This has been the most awful experience I have ever had.
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Posted by Alain on 2011-06-26:
Check with your states attorney general's office about ACN's claim you have only 3 days to cancel. You might also find Wikipedia's article describing ACN of interest http://en.wikipedia.org/wiki/ACN_Inc
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Posted by Jeadglu on 08/17/2012
OAK PARK, MICHIGAN -- I have been trying to cancel my internet services from them for how many months now and they keep giving me the run around as to why it is taking so long for them to cancel it. Every representative I talked to had different excuses as to why it is taking so long. They keep telling it takes so and so business days before they can do it. Every time I check to see what is going on, they have different reasons as to why they can't do it yet. I really want to get this resolves and just leave ACN.
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Posted by Anonymous on 2012-08-17:
Why can't you call the internet provider & cancel your internet yourself? Can you not contact them directly? Thats a legitimate question, I'm not trying to be snarky. I've got relatives that sell ACN and have been trying to get us to cancel all of our services & utilities and go through them/ACN. Its my understanding that ACN is like a middle man or agent, they sell you a contract with AT&T or whoever, at a discounted rate. If the contact is in your name, can't you contact the provider directly? If not, well then we will definitely never switch to ACN, We want to be able to contact the service provider directly if there is a problem or we want to change or cancel.
Posted by Gracie1 on 2012-09-27:
I spent 4 months trying to get the iris phone activated. The tech team couldn't figure out the problem. After 4months of paying monthly fees while unable to send or receive phone calls I cancelled the service. They charged me an early termination fee. Their lousy product and service cost me $500. The worst part was my son sold me the product before he realized this was not a good opportunity!
Posted by Kho on 2013-09-16:
ACN has the WORST service. I've been trying to cancel for 2 months now, they keep giving me different days and not showing up, then conveniently charging me again for the next month. The service is ridiculous, I'm sick of hearing "my supervisor will call you back", and not getting any calls. How can I even resolve this!? All I want to do is cancel my internet with this god-forsaken company!
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ACN Research
Posted by Neutral on 08/11/2010
I have been approached by countless people trying to get me to sign up with multi-level marketing companies that promise lots of money for little time and effort. At first I though ACN was the same. But after looking into the products offered and the compensation plan, it is clear that ACN does its marketing very differently. It is not a get-rich-quick scheme. It is a job. More than that, individual reps take on the role of manager or business owner, and either suffer from their lazy work ethic or Excel based on the amount of work put into the company.

I disagree with the previous reviews that see this company as a scam. They may have had bad experiences with dishonest reps, but this is not the norm for ACN as a whole. Out of all the MLM opportunities out there, this appears to me to be a legitimate company that offers its reps a fair chance of owning their own business.

If individuals do not have the spine to say no to product offers then they should not attack those who are offering the product. If ACN reps misrepresent what ACN offers then they deserve to be released from ACN.

For anyone looking into ACN, just do the research yourself. I am not currently involved in ACN but have reviewed it as a serious possibility with lots of potential.
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Posted by Gina Sands on 2013-06-29:
i have been approached to bcome an ACN representatives. I have researched the company and found this website. I am a senir citizens and have been involved with multi-level marketing companies in the past. After hearing the ACN presentation on severa occassions, I have to tell you , they are not a pyramid, your money can be derived from direct sales AND recruiting. Another thing that struck me regrding the negative comments is that you have to pay all this money to continue being a representative. I had a problem with the $499 website but if you look at this costs from a business standpoint whatwuld it cost you to have a storefront in the brick and mortar world. Probaby around $2500 - $5,000 per month. So if you are looking at this business opportunity from the standpoint of YOU being a business Owner, the monthly costs is minimal. If you own your own business, you have to market it somehow, you have to get customer and retain customers, that what running a business is all about. I haven't dealtwith their cusotmer service, but I have dealt with a Comcast and a HP customer service reps in India who were not only rude but in some cases could not cmmunicate with me. My recommendation is to look at this opportunity as a business and whether you want to be a business owner and do whatever it takes to make your business successful. Your costs for running your business are in some cases tax deductible so have your tax advisor write them off so youcan recoup some of your losses. The overriding factor for choosing ACN is their concept of "essential services. You're not selling weight loss products or toilet tissue or dis detergent that people can get from their Wal-Mart store, you're providing services that provide YOU with residual income because a cell phone Internet, energy are products that people need and want. ACN might have all the problems and procedural mishaps as all of the other MLM companies out there but their products are the required in todays tech environment and theses are things that will keep your business growing
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Make sure you know what your talking about before you write a review
Posted by Acn Rep. on 12/11/2009
For all the people who are researching on ACN needs to know that most of the bad reviews read here are mostly wrong. There is no scam and the people who don't like ACN or wrote bad reviews are either misinformed or didn't apply them selves into the business. There are a lot of average joes in the top positions of this company. In combination with the success stories, Donald Trump endorses this company. You think he didn't do his "research". If you are curios about this company take look for yourself and make your own opinion.

ACN isn't a get rich quick scheme, it's a get rich opportunity that requires a work ethic and drive to accomplish what ever goals you set yourself. I'm not here to sell this company I'm here to set the record straight. Look for yourself, Then think whatever you like.
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Posted by Anonymous on 2009-12-12:
What is ACN?
Posted by Anonymous on 2009-12-12:
Don't know anything about ACN. But Donald Trump is another matter. His moral compass is set on whatever gets him paid.
Posted by Anonymous on 2009-12-12:
Looking at the other reviews, it looks like you pay someone about $500.00 and they set you up in some sort of video phone sales business and then you get people selling under you, and then more people under them, etc. It sounds a bit like Amway.
Posted by PepperElf on 2009-12-12:
personally i wouldn't want to do any at-home-job where i'd have to buy my way into it.

one of the ladies at my old church in va beach did one of those, but she specifically pointed out the company policy was to NOT charge you to start up. they felt their product was good enough that they could give out the startup kit for free
Posted by Anonymous on 2009-12-12:
From their web site. There also seems to be a fair share of pissed off people out there too.

About ACN:

Founded in 1993 by four entrepreneurs: Greg Provenzano, Robert Stevanovski, Mike Cupisz and Tony Cupisz, ACN has grown into the world's largest direct selling telecommunications company. ACN now operates in 20 countries spanning North America, Europe, Australia and New Zealand.

ACN Opportunity:

ACN provides value and choice to consumers while also providing Independent Representatives with an opportunity to form their own home-based businesses. Whatever your dream might be, whether it's more time with family, more financial security, or simply more fun, ACN can help you achieve it.

One of many comments:

When we first got the video phone it did not work at all so we waited patiently then they came out with new models for us to upgrade. this was such a nightmare the customer service is bad and the call quality is the worst thing i have seen. I don't know how these guys keep pushing this stuff. I know a better company that has way better video phones and Voip plans than will smash acn. www.wirelesssalesrep.com

This company has donald trump promoting this awfull product. They trick people and when the reps quit and 95% do. They keep the customers. Buzzirk is here guys and Acn is finished and washed up.
Posted by Zappy1961 on 2010-07-20:
You have a point. However, just because it is endorsed by Donald Trump doesnt mean that it is a great company or environment. Do you know how many times Donald Trump declared bankruptcy? One has to understand that this is a pyramid business scheme and you make money by recruiting and building teams. it is not for everyone.
Posted by Ytropious on 2010-07-20:
Never heard of this one, but it's probably like every other thinly veiled pyramid scheme....I mean "business".
Posted by JustSaying on 2011-05-26:
Donald Trump, the Birther? Oh wow, that makes me want to jump feet first right into this "pyramid scheme". No thanks. Been there, done that. No matter how you wrap it up, it is a scheme and the only people making any money are the bigwigs. Fees, fees, fees, and poor Joe Schmo gets nothing but emptier pockets.
Posted by Eric l on 2013-07-13:
I went to the sales pitch meeting from a friend who gave me the almost exact phone pitch to get me there that it did on the letterhead they give you it's a scam they never mentioned the monthly fees or the yearly fees I read about those take your $500 put it towards enjoying life not hustling your family and friends
Posted by Linda and Mike on 2013-11-14:
I hear a lot of complaining but not a lot of hard work being done. Those that complain are usually the ones that don't or won't put the effort into becoming successful in ACN. It is legal and has a very good reputation. It is not a get rich over night scheme. The harder you work the more success you will become.
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Don't be fooled by ACN!
Posted by Acnsuks on 03/29/2009
CHICO, CONNECTICUT -- So, I was conned into ACN by one of my so-called friends who constantly said he was doing me a "favor" and just "trying" to "help" me out. He was trying to bless me with retirement and that I would never have to work again and that I really didn't have to even do anything, just get 2 people under me and they would do all my work. I just had to pay $499.99 and that was a nothing to start my own business. I could make it back in a heartbeat! Then, all the sudden, I have to pay $30 a month for a website and a $130 renewal fee every year, that is NON-REFUNDABLE by the way, even if you have only been an ACN representative for 1 hr! After my so-called friend was pestering me to become an ACN rep, he didn't call me once in the week after I signed on.

I got an email from ACN to remember to use the "favor" approach when talking to friends and recruiting them. And that "not interested" are bad apples!! Luckily, I cancelled within the 10 days!! I feel like such an idiot!
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Posted by Soaring Consumer on 2009-03-29:
Wow... it shows that people that you think are your friends, may not really be your friends. This is truly taking advantage of people.

Voted helpful.
Posted by neutral on 2010-08-11:
I think it is the individual's responsibility to look into a company before putting money into it. To be misinformed is the fault of the individual who FEELS "conned." Let this be a lesson to do your homework before throwing your money away
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Happy For The Reviews
Posted by Lazor on 03/24/2009
I just want to say thank you all for providing this information. I saw the apprentice with Donald Trump and thought since he backed and approved of this company, any review would be rock solid good. Evidently Donald did not investigate into what he supports and backs which leads me to the conclusion that he needs to investigate before backing up a company or a product. I thank all of your reviews and now know that Donald Trump really doesn't know what he is talking about and he needs to research. I am backing out of this opportunity!

I want to give all of you some really good advice before accepting any job or opportunity, especially in this economy; DO YOUR RESEARCH!!

One trick I do which led me to this conclusion on the opportunity from Donald Trump is: copy the name of the company you are interested in and paste it into google and add reviews to it. For example: ACN reviews. It will pull up any negative comments and then you can decide to move forward. This is really great advice as I have weeded out the companies such as this one, I was interested in. There is "NO" such thing as free get rich scheme.

Thank you to everyone who contributed in this decision for me.
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Posted by neutral on 2010-08-11:
What other company has been backed by Donald Trump? Are you saying that Trump is ignorant of what makes money? I think this review does not take into account the fact that Donald Trump has made his fortune by aligning himslef to opportunities that make lots of money. I disagree with the "conclusion" above:

"Evidently Donald did not investigate into what he supports and backs which leads me to the conclusion that he needs to investigate before backing up a company or a product."
Posted by Realist on 2012-08-10:
Donald inherited his money/property from his father. He has bankrupted many a company. He is a sleazy huge ego celebritard in my book.
ACN is a pyramid scam, recruit, recruit, recruit. Their product sales are completely secondary, and if you actually can do the math for their fully over complicated commission tiers, you will realize you won't make any real money unless you recruit, recruit, recruit some more.

Your comments never really sound neitral.
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ACN STINKS! Customer Service and Service
Posted by Cameroon15 on 04/07/2012
SALT LAKE CITY, UTAH -- ACN is like quicksand! If you fall into a contract, with the promise that if it isn't to your liking, you can get out, it is such a lie. Just after we signed up and were hooked up, the service was not good at all. They use Qwest lines for their internet, and because of where we live, (had I realized that I wouldn't have signed on) the lines are too far from our home because we live at the base of a mountain. The internet is sooooooooo slow!! And the phone service isn't great either.

The representatives have been extremely unhelpful, and I will bad mouth this company until the cows come home, as they would say. As far as our salesperson goes, they couldn't even help. So, don't believe what they say, and stay as far away from this company as you can. We are stuck, unless I get a lawyer involved, which is next on my list.
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Posted by BigAl on 2012-04-07:
Too many people aign contracts without reading them. They may ask questions and assume the answers are complete. Any phone service or internet service will tell you that you can get out of the contract whenever you want. This is not an untrue statement. What they do not tell you is that it will be very expensive to cancel your service. Never assume anything and always read your contract. Keep in mind that when you have a written contract there can be no verbal addenda.
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Think logically...
Posted by Ticketbroken on 07/10/2012
SCARSDALE, NEW YORK -- In 2012, who is looking for new providers for internet, phone, or TV? Maybe 1 person in every 10,000. This is the most misleading scam I've ever seen, I HATE dealing with these a$$ holes on the phone and getting your $500 back is one of the most difficult refunds you will ever run into. I hate this company with a passion because it leads you to believe that you actually have a shot at drawing people in to use "your" provider because its better then the others.
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Posted by Anonymous on 2012-07-10:
I have family members involved in this pyramid scheme although they concentrate on selling the services, not getting people to sign up under them. It seems very cult-like to me. And I'm not impressed with what I have seen. My in-laws & one sister-in-law have landline & cell service through ACN and every time they call me, whether it be from their landline or cellphone, the connection is horrible. It constantly cuts out. I know it has to be on their end because it only happens when they call. My husband has the same problem when they call his phone too.
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