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Advantage Rent A Car - Page 2

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1.0 out of 5, based on 6 ratings and
27 reviews & complaints.

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Worst Car Rental Experience In 25 Years
Posted by on
SAN DIEGO, CALIFORNIA -- I decided I would like to return my car rented in San Diego to LAX instead. To even ask if that was possible, involved multiple phone calls, being on hold for more than 30 minutes, and finally a manager took my name and number and said she'd call me back. She never did, so I called her. She said it would be $150 flat fee. It said I needed to think about it. I decided to do it and called back the next morning. When I called, I was hung up on 8 times in a row. I finally got through and a manager said he was busy but would take my name and number and get back to me. 9 hours later, he had still not called, so I called back. When I called back, was told he was unavailable and they'd take my name and number and get back to me. While I was arguing with them to ensure I would get a phone call returned, the manager miraculously became available. He told me that my record showed I was dropping off in LAX fo $150.

I thought I was through with the customer device nightmare, but when I dropped it off in LAX, they had no record of me coming there and were going to charge me over $1,000 for what was supposed to be $400 total. Trying to get this resolved took 4 phone cals to San Diego and there was never a manager to help. After over 90 minutes, I couldn't risk missing my flight, so paid another wrongly calculated fee which was $250 more than expected. San Diego personnel ensured me that she'd leave detailed notes and someone would take care of me in the morning. So now am on day 4 of the saga...no return phone call and it is late in the afternoon. So, I called them....No manager is available and they took my number and will call me back. I doubt I will ever get a manager or a return phone call - will have to contest my charges through my credit card company I guess.

This company should not be allowed to do business. They are unethical, changed the rate of my signed contract, and have zero customer service skills.
     
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Weedwhacked on 2010-08-03:
Never break the terms of your original contract and this won't happen.
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Horrible Service & Pressure Sales
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ORLANDO, FLORIDA -- We arrived at the Orlando airport at 4:00. We went down to the area where we wait for them to pick us up. We waited for about 20 minutes. Then we called them. It took forever for someone to answer the phone. When they finally did, they said they would be right there. We waited for another 15 or 20 minutes. When I was speaking to the guy at the rental booth, he asked if I wanted insurance. I said, "No, I have full-coverage already." He looked at my card and said I didn't. I know I have full coverage because the car I own is so new. Then he proceeded to tell me that I really should buy the lost damage waiver, which means that if I wreck the car, I will have to pay for any lost time and lost revenue to them while the car is out. I said, "Hold on a sec. and I called my insurance company." She basically said, if they were to take me to court if I damaged the car, they would have to prove that my car was the only car on the lot at the time and they couldn't rent it out.

So, I declined the waiver, but it really upset me that the guy kept pressuring me about it. I've never had anyone treat me that way. He also tried to upsell me to a more expensive car. I turned that down. When we got back to the car rental on the day we were leaving, the guy taking us to the airport asked us what airline we were going on. We told him and he took us to the exact same area where they picked us up a couple of days earlier!! We had to go upstairs and all the way to the end of all the counters to check in with our airline. I have no idea why he even asked us what airline we were on if he had no intentions of taking us to the doors for departures. I will never, never, never us this company again!! I implore anyone who's even thinking about it to choose someone else.

We got a great deal on our rental, but I don't care. I would rather go with someone who actually will not try to rip me off.
     
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trp2hevn on 2009-02-04:
"We waited for about 20 minutes. Then we called them."
How are they going to know you were there if you didn't call them? Some of the companies don't go there unless they have a call. I know some of the larger rental companies(example Enterprise) go back & forth with no one on the shuttle,(what a waste) but not all companies do that. 15-20 min. wait time is normal for this airport. It does take time to drive to the airport from the office.
As far as the insurance... he gets paid commission on selling that. Of course he's going to push it. And you have every right to decline it. As far as "loss of use"... most insurance companies don't cover it.
"He also tried to upsell me to a more expensive car. I turned that down." Again, he gets commission on that. You make it sound like you're mad because he tried to upgrade you to a bigger car, when he most likely asked a simple question.
"the guy taking us to the airport asked us what airline we were going on. We told him and he took us to the exact same area where they picked us up a couple of days earlier!!" The driver asked which airline so that he would know what terminal to take you to. If you were leaving from Terminal A, I'm sure you wouldn't have wanted to be dropped off at Terminal B to walk all the way across the airport. This airport recently changed the rules as far as dropping off people at the airport. They now only allow certain size vehicles to drop off at the airline departure curbside. The larger shuttle bus must now drop off people on the same level as pick up. So even if you went with some other company you might have had the same problem. The rental company is just as aggravated with this policy as you are! (And yes, I work for a different car rental company near this airport.)
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Advantage Rent A Car Tries To Cheat Customer
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SALT LAKE CITY, UTAH -- In May I rented a car at Advantage Rent A Car in Salt Lake City with drop-off in Albuquerque. The rental car was damaged before I drove it out of the lot, but I was not aware of the damage. I didn't find out about the damage until I returned the car to Advantage in Albuquerque, where the attendant pointed out the damage to me.

In the Advantage parking area in Salt Lake City the attendant had handed me a piece of paper that stated the vehicle was not damaged, and she asked me to initial it. I told her that I couldn't initial because I hadn't even seen the vehicle. She replied that the car had just been inspected and had no damage, that I should go to the car and inspect it myself, and if I found no major damage I should go ahead and drive the vehicle. I inspected the car and noted that the license plate was bent. I noticed no further damage, but snapped a picture of the front of the car "just in case." The damage is visible in the photo.

My flight had been 2 hours late arriving in SLC, I was already tired, and I had a 4-hour drive ahead of me that night, so I wanted to get going as soon as possible. The parking area was poorly lit, the car was a dark color, the bumper was a dark color, and I didn't see the damage to the bumper. In Albuquerque I disputed the charge that I had damaged the car. I tried numerous times to call an Advantage representative whose name and phone number were given to me, but I could never reach her, and she never returned my calls. I finally dropped the matter, thinking my explanation had been accepted, but I was wrong. Now Advantage is claiming I owe them $962 for damage that they say I am responsible for. I am certain that Advantage was aware that the damage was there before I rented the vehicle. I learned some lessons the hard way.

(1) NEVER rent from Advantage;

(2) inspect any rental vehicle with a fine-tooth comb;

(3) take pictures of the vehicle (and another picture showing other rental cars in the picture to prove that the picture was taken in the company's parking area).
Resolution Update 10/10/2008:
I received a letter from Advantage Director of Loss Prevention stating "I have had an opportunity to review the file in its entirety, and have requested that our third party administrator, Subrogation Management Team close their file down." No apology. Attached was a supposed-email from the Advantage Albuquerque office, which I had never received. The supposed-email stated that my phone number "seems to be disconnected." My phone was not disconnected. The letter thanks me for my "corporation." (Are Advantage employees ignorant, dumb, thieves? Or all of the above?) I later received a letter from Subrogation Management Team Ltd. stating "Please accept this letter as confirmation that the claim brought against you for damage resulting from an accident...was done so in error. This claim has been closed. We sincerely apologize for any inconvenience you may have experienced." That apology from Subrogation Management Team was nice, but the problem wasn't their fault. The problem was entirely the fault of Advantage Rent A Car. If I had not vigorously fought the Advantage claim, the company would still be pushing me to pay $962. My insurance company was a great help in this matter, demanding among other things, 6 months of prior vehicle history and copies of the rental inspection/condition reports from previous renters.
     
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BobJohn on 2008-08-26:
I think I drive attendants crazy when I check out a car. I note every little, tiny ding and scratch. I ignore them when they say that it is not a problem. The diagram of the car has hen-scratches all over where I point out defects. I agree, at night with a dark car how are you going to see the damage?
BobJohn on 2008-08-26:
I think I drive attendants crazy when I check out a car. I note every little, tiny ding and scratch. I ignore them when they say that it is not a problem. The diagram of the car has hen-scratches all over where I point out defects. I agree, at night with a dark car how are you going to see the damage?

"I inspected the car and noted that the license plate was bent. I noticed no further damage, but snapped a picture of the front of the car "just in case." The damage is visible in the photo." So why can't you use this to dispute the claim. If it was a digital camera it should have the date and time (though it can be 'fudged').
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The Worst Experience I Had With A Rental Car Company
Posted by on
ORLANDO, FLORIDA -- We rented a car using Expedia for our trip to Orlando,Florida. When we got there we had the surprise to hear that they don't have the car we booked so they offered to give us a sport utility car that cost us $300 more than we already paid. When we asked for other options the guy was very rude and said we can walk if we don't like it. He called the manager (a woman) who was absolutely impolite and made us feel like being on another planet.

We ended taking the car they offered because we were with a kid who was very tired. After this horrible experience Advantage is not going to be on my rental car list anymore.
     
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FoggyOne on 2008-04-28:
When I deal directly with a rental company they always offer to upgrade me for x dollars. I always say "No" I want the class of car I reserved. Then they say they don't have that class and upgrade me for free (everywhere in the States, Puerto Rico, etc). Since you didn't book with them originally you have to deal with Expedia. Sounds pretty crummy though on Advantage's part.
bargod on 2008-04-28:
Sounds like you were taken advantage of.
Anonymous on 2008-04-28:
And be careful that you don't park in front of the Thrifty office... I hear there's a feud going on.
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Beware Of Dishonest Advertisements Online!
Posted by on
DENVER, COLORADO -- Beware of any ‘special’ offers from Advantage! I found a great internet special and ending paying 3x’s what I was quoted and put up with the worst customer service imaginable.

I was flying into Denver, Colorado on a three day trip and needed to rent a car to travel to Breckenridge. I found a internet special from Advantage offering a Spring Break special which would waive the young driver’s fee. It was valid in 13 states including Colorado. I booked the car through the link on the website and had no issues. I received the confirmation the day before with a charge showing $0 for the young driver’s fee.

When I arrived at the Denver airport I was charged 3X’s what I was quoted because the Young Driver’s fee was not waived. The manager accused me of making up the deal arguing that it was illegal to waive young driver’s fees. The following day I called customer service to get the charge refunded. Again, I was greeted by a rude, combative agent that didn’t believe the special existed. She almost hung up on me, but I forced her to type in the website. She read the special back to me and then abruptly put me on hold when she read the young driver’s fee was waived. Twenty minutes later she came back the phone to tell me that Denver did not participate in the special. Isn’t Denver in Colorado??? … stated specifically in the special? Apparently not… I was told it was my responsibility to verify the specials they offered were actually honored before I traveled. Not giving up, I called once more a few days later hoping to get a better customer service agent. This time, Denver was included in the special, but they couldn’t change my charges because the account was closed!!!

Moral of the story is… avoid Advantage at all costs!
     
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Anonymous on 2008-03-28:
It would have been a good idea to print the page showing Denver as participating. Of course they could have pulled a 'Best Buy scam' by saying you PhotoShopped the page.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Did Not Honor My Reservation Made Through Orbitz
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Rating: 1/51
JACKSONVILLE, FLORIDA -- I made a rental car reservation through Orbitz, and when I arrived at the airport Advantage Car Rentals had rented out all of there cars, and the attendant said that all rental car agencies were sold out, so I was standed at the airport, and my only option was to take a very expensive taxi ride to my hotel.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The WORST Company. Total Rip Off
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- Cheapest quote on line. Got initial statement of $180 for 3 day rental. Dropped off car and the bill was $333. They told me I signed up for insurance (which I did not) and ripped me off on the gas used. Just be good to yourself and DO NOT USE this completely unethical company. This company should be out of business and ashamed of their business practices.
     
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Worst Customer Service Ever
Posted by on
Rating: 1/51
HEBRON, KENTUCKY -- I am a first time renter and representative never went over the loss insurance. I asked if my insurance would cover and he looked at me like I was an idiot and said I don't know what insurance covers never took the time to explain if a freaking tire from a semi smashed in my rental I would be liable which happened the first hour I was driving a 15 hour vacation drive. Then when switching they would not allow me to add the insurance on the new vehicle. Ridiculous
     
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Soaring Consumer on 2013-08-07:
The trucking company should be held liable for the incident not you.
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I was ripped off by this company
Posted by on
ORLANDO, FLORIDA -- I rented a car in Orlando. It was supposed to have been for $204 for 9 days. The person at the counter told me that this car was the basic model and had nothing. I decided to upgrade it to $10.00 making the rental for 9 days about $319.17. When I returned the car 9 days later, I happen to have been 34 MINUTES LATE (but with a 29 minute grace period it was only 5 minutes late). I was charged $10.69 for the 5 minutes that I was late plus an extra day for the upgrade of another $10.00. I had been told at the counter that there was a grace period of 3 hours. When I called to complaint, I was told that I only had a 29 minute grace period. However, I was just told today that I was informed incorrectly, that there is no grace period with Advantage rental car. I feel that I was over charged by $26.92. I know that the economy in the U.S. really sucks but these companies should be grateful that we are traveling and renting cars, otherwise they would go bankrupt. From a very upset customer who will never rent from Advantage ever again.
     
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rockfishing on 2010-08-06:
Your comment is inappropriate. There is not grace period. The time due is the time due. You were charged according to the contract you signed.
DebtorBasher on 2010-08-06:
I think the complaint is about being misinformed more than once about the 'grace period' issue.
jktshff1 on 2010-08-06:
How did I get a helpful vote on this?
Venice09 on 2010-08-06:
I think the wires are crossed somewhere. I'm getting updates even though I didn't sign up for them.
Weedwhacked on 2010-08-07:
You weren't ripped off, you broke the contract by arriving late with their car. The fees are justified.
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Hertz should be ashamed!
Posted by on
MIAMI, FLORIDA -- I rented a car from Advantage (owned by Hertz). The person that signed me up was very nice until I declined the insurance coverage. He gave me the keys to a car and pointed out towards the car lot. I had to ask him 3 times what he was pointing out before he said the "the black Camry".
When I returned the car, I received the same type of rude treatment from the Agent checking me in. He mentioned that I had not taken the coverage!!! He then added an energy charge to the bill.
Hertz! You have got to be kidding me! I tried to make a reservation with you and you did not have cars available! This was a person trip for me so I did not have access to my work related travel agent. But you can bet from know on I will not be renting anything from Hertz or Advantage.
This was the worst rental experience I have ever had!

Hertz and Advantage, you really are bottom feeders!

Paul
     
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Anonymous on 2009-11-24:
OK...huh?
skelly39 on 2009-11-25:
Could you clarify your complaint a little? Are you mad because they were rude? Are you mad because you didn't take out the coverage and they mentioned that to you? Are you mad about the energy charge which they would have tacked on anyway?
goduke on 2009-11-25:
You know, sometimes they do run out of cars. They can't keep a car around just in case you decide to take a trip.
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