Horrible Service & Pressure Sales
ORLANDO, FLORIDA -- We arrived at the Orlando airport at 4:00. We went down to the area where we wait for them to pick us up. We waited for about 20 minutes. Then we called them. It took forever for someone to answer the phone. When they finally did, they said they would be right there. We waited for another 15 or 20 minutes. When I was speaking to the guy at the rental booth, he asked if I wanted insurance. I said, "No, I have full-coverage already." He looked at my card and said I didn't. I know I have full coverage because the car I own is so new. Then he proceeded to tell me that I really should buy the lost damage waiver, which means that if I wreck the car, I will have to pay for any lost time and lost revenue to them while the car is out. I said, "Hold on a sec. and I called my insurance company." She basically said, if they were to take me to court if I damaged the car, they would have to prove that my car was the only car on the lot at the time and they couldn't rent it out.
So, I declined the waiver, but it really upset me that the guy kept pressuring me about it. I've never had anyone treat me that way. He also tried to upsell me to a more expensive car. I turned that down. When we got back to the car rental on the day we were leaving, the guy taking us to the airport asked us what airline we were going on. We told him and he took us to the exact same area where they picked us up a couple of days earlier!! We had to go upstairs and all the way to the end of all the counters to check in with our airline. I have no idea why he even asked us what airline we were on if he had no intentions of taking us to the doors for departures. I will never, never, never us this company again!! I implore anyone who's even thinking about it to choose someone else.
We got a great deal on our rental, but I don't care. I would rather go with someone who actually will not try to rip me off.