Beware of Advantage Rent A Car
HOUSTON, TEXAS -- I rented a car from Advantage at the Houston Hobby Airport location through Orbitz. It was a two day rental for a total of $62. I waited for nearly 45 minutes to be picked up and taken to the local office. I watched other car companies come by as many as five times during the wait. Things eventually went from bad service to anightmare.
At the office, the employees were rude and less than truthful. I was told that I had a special that was limited to two days and if I wanted to extend for additional days,any additional days would be $50 per day.
I specifically questioned them to make sure that they were not trying to say that if I did extend an additional day, the price for my original two days would also change to the higher rate. They said that was correct, the higher price would only apply to the additional days.
I did extend one additional day. I had a very early flight the third day and had to turn the car in before they opened. I called and ask for instructions on how I would do that. I followed the instruction very specifically.
A month later when my credit card bill showed up, I found an additional $188 in charges above what was supposed to have been charged. I called the office to get an explanation. I was treated rudely and received some vague information, including a claim I had not left the keys, which was absolutley false. They would not work with me at all and I could not get a complete explanation of all the charges.
I worked with my credit card company to have the fraudulent charges removed. I then received a bill from the Advantage Collections office, but the details of all the charges were still not clear.
I called Advantage to try to work with them and after much tribulation finally found they had nearly doubled the price they were charging me for the original two days, they charged me for an additional day because they said they had to have a key made that day, and they were charging me for the supposed missing key.
I furnished information to the collections office that would verify the charges were not legitimate. I was told that they did not care if the charges were not legitimate, they intended to collect the money. If I sent information to them, or requested information from them, they responded with threatening letters to pay them in full, right now.
Two calls to customer service provided no help what so ever. When I tried to talk with someone at a higher level, they would not provide me with any names or numbers. I was just told to call the collections office again.
Save yourself some nightmares and avoid Advantage. It is one of the smaller companies and it should continue to get smaller if it is going to depend on fraud to increase revenue.