ORLANDO, FLORIDA -- We rented a car using Expedia for our trip to Orlando, Florida. When we got there we had the surprise to hear that they don't have the car we booked so they offered to give us a sport utility car that cost us $300 more than we already paid. When we asked for other options the guy was very rude and said we can walk if we don't like it. He called the manager (a woman) who was absolutely impolite and made us feel like being on another planet. We ended taking the car they offered because we were with a kid who was very tired. After this horrible experience Advantage is not going to be on my rental car list anymore.
DALLAS, TEXAS -- When you rent a Advantage Rent a Car in Dallas, there is construction outside their office. You drive through the construction, there is no place to pay the Dallas toll unless you have an electronic account with the Dallas tollway. You get a $.75 fine, plus $25.00 fine and then Advantage, lazy, stupid company that they are turns it over to VMS, which adds $40 to it, so a $65.75 billing, for a toll you never had a chance to pay.
They turn your credit card information over to VMS, a collection agency, so they Advantage could have done the billing for the $25.75 but no, they are lazy and cause you to incur another $40. They are a BAD COMPANY, NOT CUSTOMER FOCUSED AND I WILL NEVER RENT FROM THEM AGAIN.
SAN JOSE, CALIFORNIA -- Why nobody should use Advantage Rental Cars (especially in San Jose.) When you hand someone a credit card and tell them it has a $500 limit, you don't run it for $700, tell the person your card is declined and your reservation has been canceled. Don't bother changing the reservation with Advantage by phone because they won't run the card again for 24 hours. Don't let ** & ** make your wife cry when she is turned away again just because. Don't bother wasting 45 minutes being passed from one reservation supervisor to the next because they flat out cannot do anything. Just say no to the company that made my wife cry!!!
PHILADELPHIA, PENNSYLVANIA -- Advantage lives up to its name because I was totally taken advantage of. I can't argue with the price, quoted at $20.00/day. But what wasn't made clear was the $200.00 hold they put on my checking account, along with the $20.00/day charge. The car was returned yesterday but the $200.00 was not returned to my checking account as of yet.
Also, during the explanation of the gas options, I merely shook my head to say I understood I had the option of getting gas myself or having them fill it when I bring it back. I had all intentions of filling it myself, but then saw on my receipt (tucked away in the little brochure they give you so you can't notice pages 2 and 3) they billed me $38.00 for gas for a little Versa! This is a company that is owned by Hertz, by the way. I am disappointed Hertz would run such a shabby business. Will not be taken Advantage of again!
OAKLAND, CALIFORNIA -- First of all everyone should know that Advantage is not located in the rental car facility at the Oakland airport that the other major companies are located so you need to take a shuttle to the main facility then call for an Advantage shuttle that backtracks the opposite direction for what feels like several miles. This happens both picking up and returning the cars.
With our experience the agent told us the shuttle would be by to pick us up in about 5 minutes. After 11 minutes I called again and was told the shuttle did come by but we were not there. That was total BS because we were standing exactly where we ended up being picked up. Also the reservation was for a full size car but a full size was not available so instead of being offered an upgrade I was given a "downgrade" to a smaller car. Also neither shuttle bus driver (coming and going) offered to help my wife with her luggage.
ORLANDO, FLORIDA -- I rented a car from advantage in
I did notice when we dropped off the car and mentioned it to the man checking it in but I didn't have my original quote readily available and he was in a hurry and we had to make a flight so I thought I could deal with it later with customer service. WRONG - they were no help at all even though they did not give me the quoted price. DO NOT TRUST ADVANTAGE!!
ORLANDO, FLORIDA -- I rented a car in Orlando. It was supposed to have been for $204 for 9 days. The person at the counter told me that this car was the basic model and had nothing. I decided to upgrade it to $10.00 making the rental for 9 days about $319.17. When I returned the car 9 days later, I happen to have been 34 MINUTES LATE (but with a 29 minute grace period it was only 5 minutes late). I was charged $10.69 for the 5 minutes that I was late plus an extra day for the upgrade of another $10.00. I had been told at the counter that there was a grace period of 3 hours.
When I called to complaint, I was told that I only had a 29 minute grace period. However, I was just told today that I was informed incorrectly, that there is no grace period with Advantage rental car. I feel that I was over charged by $26.92. I know that the economy in the U.S. Really sucks but these companies should be grateful that we are traveling and renting cars, otherwise they would go bankrupt. From a very upset customer who will never rent from Advantage ever again.
MIAMI, FLORIDA -- I rented a car from Advantage (owned by Hertz). The person that signed me up was very nice until I declined the insurance coverage. He gave me the keys to a car and pointed out towards the car lot. I had to ask him 3 times what he was pointing out before he said the "the black Camry". When I returned the car, I received the same type of rude treatment from the Agent checking me in. He mentioned that I had not taken the coverage!!! He then added an energy charge to the bill.
Hertz! You have got to be kidding me! I tried to make a reservation with you and you did not have cars available! This was a person trip for me so I did not have access to my work related travel agent. But you can bet from now on I will not be renting anything from Hertz or Advantage. This was the worst rental experience I have ever had! Hertz and Advantage, you really are bottom feeders!
COLORADO -- I rented a van from DIA Advantage rent a car on July 9, 2009 and returned it on July 11,2009. I was charged for extra days (July 15) and extra miles. The car was chugging and gasping climbing little hills around Boulder and so I took it back a day after and they said they would check it mechanically. Later I got a bill for the wrong date and an extra 100 miles. Unfortunately I gave the paperwork to their manager instead of keeping a copy for myself which would have shown the date of return. My bad. I sent letters to all parties and they just said the computer showed July 15 and that was that. Do not rent from this company!!!
ORLANDO, FLORIDA -- I was quoted a rate online of $129 with estimated taxes/fees for a total of $169. When I rented the car there were additional $40 in fees. The taxes and fees were $80, only $40 less than the car rental. When I complained they said I was receiving the rate I was quoted. This was true except they added fees not listed on my reservation. To top this off, they have poor customer service. I was fourth in line and had to wait an hour. They only had two representatives working. It was 11 am. DO NOT RENT FROM THESE SCAM ARTIST. I thought they were reputable because they are owned by Hertz, but they are far from it.