Advantage Rent A Car - Page 3

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1.0 out of 5, based on 8 ratings and
29 reviews & complaints.

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I was ripped off by this company
Posted by on
ORLANDO, FLORIDA -- I rented a car in Orlando. It was supposed to have been for $204 for 9 days. The person at the counter told me that this car was the basic model and had nothing. I decided to upgrade it to $10.00 making the rental for 9 days about $319.17. When I returned the car 9 days later, I happen to have been 34 MINUTES LATE (but with a 29 minute grace period it was only 5 minutes late). I was charged $10.69 for the 5 minutes that I was late plus an extra day for the upgrade of another $10.00. I had been told at the counter that there was a grace period of 3 hours. When I called to complaint, I was told that I only had a 29 minute grace period. However, I was just told today that I was informed incorrectly, that there is no grace period with Advantage rental car. I feel that I was over charged by $26.92. I know that the economy in the U.S. really sucks but these companies should be grateful that we are traveling and renting cars, otherwise they would go bankrupt. From a very upset customer who will never rent from Advantage ever again.
     
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rockfishing on 08/06/2010:
Your comment is inappropriate. There is not grace period. The time due is the time due. You were charged according to the contract you signed.
DebtorBasher on 08/06/2010:
I think the complaint is about being misinformed more than once about the 'grace period' issue.
jktshff1 on 08/06/2010:
How did I get a helpful vote on this?
Venice09 on 08/06/2010:
I think the wires are crossed somewhere. I'm getting updates even though I didn't sign up for them.
Weedwhacked on 08/07/2010:
You weren't ripped off, you broke the contract by arriving late with their car. The fees are justified.
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Hertz should be ashamed!
Posted by on
MIAMI, FLORIDA -- I rented a car from Advantage (owned by Hertz). The person that signed me up was very nice until I declined the insurance coverage. He gave me the keys to a car and pointed out towards the car lot. I had to ask him 3 times what he was pointing out before he said the "the black Camry".
When I returned the car, I received the same type of rude treatment from the Agent checking me in. He mentioned that I had not taken the coverage!!! He then added an energy charge to the bill.
Hertz! You have got to be kidding me! I tried to make a reservation with you and you did not have cars available! This was a person trip for me so I did not have access to my work related travel agent. But you can bet from know on I will not be renting anything from Hertz or Advantage.
This was the worst rental experience I have ever had!

Hertz and Advantage, you really are bottom feeders!

Paul
     
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Anonymous on 11/24/2009:
OK...huh?
skelly39 on 11/25/2009:
Could you clarify your complaint a little? Are you mad because they were rude? Are you mad because you didn't take out the coverage and they mentioned that to you? Are you mad about the energy charge which they would have tacked on anyway?
goduke on 11/25/2009:
You know, sometimes they do run out of cars. They can't keep a car around just in case you decide to take a trip.
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Advantage Ripoff
Posted by on
COLORADO -- I rented a van from DIA Advantage rent a car on July 9, 2009 and returned it on July 11,2009. I was charged for extra days (July 15) and extra miles. The car was chugging and gasping climbing little hills around Boulder and so I took it back a day after and they said they would check it mechanically. Later I got a bill for the wrong date and an extra 100 miles. Unfortunately I gave the paperwork to their manager instead of keeping a copy for myself which would have shown the date of return. My bad. I sent letters to all parties and they just said the computer showed July 15 and that was that. Do not rent from this company!!!
     
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BobJohn on 10/24/2009:
Dispute it with your credit card company immediately.
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Bate and switch
Posted by on
ORLANDO, FLORIDA -- I was quoted a rate online of $129 with estimated taxes/fees for a total of $169. When I rented the car there were additional $40 in fees. The taxes and fees were $80, ony $40 less than the car rental. When I complained they said I was receiving the rate I was quoted. this was true excepted they added fees not listed on my reservation.
To top this off, they have poor customer service. I was fourth in line and had to wait an hour. they only had two representatives working. It was 11 am. DO NOT RENT FROM THESE SCAM ARTIST. I thought they were reputable because they are owned by Hertz, but they are far from it
     
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Anonymous on 07/30/2009:
*sigh*
That's not a bait and switch.
And they're right... that's something that was quoted online. If you want a real quote of how much something's going to cost, you need to speak to a real live person.
"To top this off, they have more customer service."
Uh, what do you mean by that?
The way you describe it, they seemed short handed. Or, do you mean there were other people there, they just weren't working? Perhaps they were busy.
The time shouldn't matter if whether or not they should have been busy or not. Lunch rush... everyone's trying to get stuff done during lunch. Perhaps, that's why you had such a long lunch.
i_am_canadian on 07/30/2009:
Will people PLEASE learn what 'Bait & Switch' means before they start accusing companies of it? Accusing them of something which they did not do, or that you do not even know the definition of makes you no better than they are.
Anonymous on 07/30/2009:
Where did the bait and switch happen?
Ben There on 07/30/2009:
If I had a dollar for every time someone used bait and switch incorrectly, I would not have to worry about actual bait and switch tactics as I would be rich.

For example, if I went into a store because they had an ad for $200 laptops and the companies intention was to get me in the door to persuade me to buy a $700 laptop, I would not mind because I would have at least $700 that I made from people missuing "bait and switch" on M3C.
LTerrill on 07/30/2009:
What should I call in when I am lured in with one price and actually pay another? (you all are hostile...relax)
Anonymous on 07/30/2009:
Definition of bait and switch:
A deceptive method of selling, by which customers, attracted to a store by sale items, are told either that the advertised bargain item is out of stock or is inferior to a higher-priced item that is available.
Anonymous on 07/30/2009:
You should call in to make sure, what you are seeing online, is the actual price. To double check. So, there won't be a big surprise.
Ponie on 07/30/2009:
LT, don't ever rent a car--from *any* company--at DTW. they have so many taxes and fees tacked on that the actual rental is probably less than these extras. That's how these municipalities/counties/states rook the visitors. And they differ from airport to airport. Note that you were quoted 'estimated taxes/fees.' These are never absolute. Why the comment about 'hostile?' Each post pointed out that it was not 'bate(sic) and switch' and I agree.
wyatt1881 on 08/01/2009:
Far out, Ben, tell it like it is !! Good grief.
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Thieves And Liars
Posted by on
DENVER, COLORADO -- I rented a car for a week and when I returned it I forgot my GPS inside it. I know I forgot it in the car because I used it to drive to the drop off destination, Denver airport in Colorado.

I called the day after (Saturday morning) and they asked me to call again on Monday because there were nobody in the Lost & Found department. Long story short, on Tuesday they responded my call telling me that my GPS was not there, and since they were unable to have a record of all the people who interacted with the car (received it, cleaned it, etc), no actions will be pursued to clarify the situation.

Even more they questioned my words, suggesting I was lying, like if I had nothing to do but to call the Customer Service department to make up a story.

Not only these guys lie about not having found my GPS, but they are thieves. For sure I forgot it in the car and this is my responsibility, but they stole it and gave me no answers as a Customer. Never deal with them again.
     
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Beware of Advantage Rent A Car
Posted by on
HOUSTON, TEXAS -- I rented a car from Advantage at the Houston Hobby Airport location through Orbitz. It was a two day rental for a total of $62. I waited for nearly 45 minutes to be picked up and taken to the local office. I watched other car companies come by as many as five times during the wait. Things eventually went from bad service to anightmare.

At the office, the employees were rude and less than truthful. I was told that I had a special that was limited to two days and if I wanted to extend for additional days,any additional days would be $50 per day.

I specifically questioned them to make sure that they were not trying to say that if I did extend an additional day, the price for my original two days would also change to the higher rate. They said that was correct, the higher price would only apply to the additional days.

I did extend one additional day. I had a very early flight the third day and had to turn the car in before they opened. I called and ask for instructions on how I would do that. I followed the instruction very specifically.

A month later when my credit card bill showed up, I found an additional $188 in charges above what was supposed to have been charged. I called the office to get an explanation. I was treated rudely and received some vague information, including a claim I had not left the keys, which was absolutley false. They would not work with me at all and I could not get a complete explanation of all the charges.

I worked with my credit card company to have the fraudulent charges removed. I then received a bill from the Advantage Collections office, but the details of all the charges were still not clear.

I called Advantage to try to work with them and after much tribulation finally found they had nearly doubled the price they were charging me for the original two days, they charged me for an additional day because they said they had to have a key made that day, and they were charging me for the supposed missing key.

I furnished information to the collections office that would verify the charges were not legitimate. I was told that they did not care if the charges were not legitimate, they intended to collect the money. If I sent information to them, or requested information from them, they responded with threatening letters to pay them in full, right now.

Two calls to customer service provided no help what so ever. When I tried to talk with someone at a higher level, they would not provide me with any names or numbers. I was just told to call the collections office again.

Save yourself some nightmares and avoid Advantage. It is one of the smaller companies and it should continue to get smaller if it is going to depend on fraud to increase revenue.
     
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FoggyOne on 12/07/2007:
This may not have been feasible for your situation, but I've flown out of IAH very early so I turn my car in the afternoon before and spend the night in a local motel that has 24-hour or on-demand shuttle service. Saves a lot of aggravation and I don't have to pay an extra day's rental.
Ben There on 12/09/2007:
The cheaper car rental companies (Advantage, Budget, Thrifty, etc...) generally have less shuttles than the higher end like Hertz and Avis. You get what you pay for when it comes to timely pickups and dropoffs. I expect this to get worse as those pregnant looking converted Ford vans they all used to as shuttles must burn a lot of fuel and that is not cheap.
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Citations
Posted by on
DALLAS, TEXAS --
When you rent a Advantage Rent a Car in Dallas, there is construction outside their office. You drive through the construction, there is no place to pay the Dallas toll unless you have an electronic account with the Dallas tollway. You get a $.75 fine, plus $25.00 fine and then Advantage, lazy, stupid company that they are turns it over to VMS, which adds $40 to it, so a $65.75 billing, for a toll you never had a chance to pay. They turn your credit card information over to VMS, a collection agency, so they Advantage could have done the billing for the $25.75 but no, they are lazy and cause you to incur another $40.

They are a BAD COMPANY, NOT CUSTOMER FOCUSED AND I WILL NEVER RENT FROM THEM AGAIN.

     
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MRM on 11/12/2007:
A $.75 fine, not bad at all.
killerklown on 11/12/2007:
This review confuses and angers me.
Skye on 11/12/2007:
My thoughts exactly MRM.

I'm also confused. Killer, I'm curious, why does the above complaint anger you??
Principissa on 11/12/2007:
I am so confused! Maybe it's the fresh paint fumes.
Anonymous on 11/12/2007:
Why is Advatage responsible for you not paying the toll? No matter what the reason you couldn't pay it. You would need to take up the matter with the authority in charge of the toll road.
killerklown on 11/12/2007:
Because I don't like being confused.
Advantage Rent a car sucks on 11/12/2007:
In response to the posts:

1. THERE WAS NO WAY TO PAY THE TOLL. THE DALLAS TOLLWAY PEOPLE SAID THE ADVANTAGE AGENTS SHOULD HAVE INFORMED ME OF THIS AND PROVIDED DIRECTIONS SINCE THERE WAS NO WAY TO PAY THE TOLL AND GOING DOWN THE ROAD WOULD RESULT IN A FINE.
2. $.75 THAT HAPPENS. THE $25.00 FINE, THAT HAPPENS IF THE TOLLWAY SETS THINGS UP THAT WAY. THE $40.00 CHARGE BY ADVANTAGE AFTER THEY TURNED THIS OVER TO THEIR VMS COLLECTION AGENCY IS UNACCEPTABLE. THEY, ADVANTAGE RECEIEVED NOTICE OF THE TICKET, THEY MATCHED THAT WITH MY CREDIT CARD, WHICH THEY COULD HAVE BILLED, BUT DECIDED TO SEND TO VMS FOR COLLECTION, RESULTING IN ANOTHER $40 CHARGE.

THE ISSUE IS 1. TELL PEOPLE ABOUT A TRAP THAT IS PART OF THE CONSTRUCTION ON THE ROAD OUTSIDE THE OFFICE. 2. STOP BEING LAZY AND CHARGE MY CARD FOR $25.75 INSTEAD OF SENDING IT TO A GROUP THAT ADDS $40 TO IT.
jktshff1 on 11/12/2007:
Makes a little more sense
*Brenda* on 11/12/2007:
If the Dallas Tollway has no way for you to pay a toll with cash than THEY shouldn't charge it!
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Hope they have a car for you
Posted by on
I reserved a car online at their WEB site 2 weeks in advance.
When I arrived at San Jose airport, I was told they had no
cars and I would have to wait 1 - 2 hours for a car to show up.
They claimed they did not have 1 single car available.
I canceled on the spot and had to get a taxi or miss my meeting.
Advantage acted like they were the ones put out.
Stay away from these guys!
     
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Read The Invisible Print
Posted by on
MAUI, HAWAII -- Hawaii residence beware. there is $11.95 daily charge for insurance unless you can prove you have by carrying your auto policy with you while traveling.
     
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FoggyOne on 12/13/2007:
Ran into that in Albuquerque too - forget the agency though, just went to another one.
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