ANDERSON, SOUTH CAROLINA -- I started getting my teeth pulled in April of 2013. I had bridges on top where I was getting my dentures. I had 3 teeth pulled and didn't come back until Dec.13. I had 3 more pulled. Then April 2 more pulled. They had discussed with me about the NDWP. I ask what was the difference in that package and the regular way they pulled and replaced teeth the same day. They would give me a temp. denture to wear for a year. I ask what was the difference in the teeth, they said, "you get to choose the color of your teeth, the size of your teeth, just more choices when you choose the premium set of dentures."
I chose the premium which was $830. I gave them $350 to start with 4/2/13. They made me sign a paper while I was in the chair with my mouth numb, agree to the NDWP. When it was time for the last 4 teeth to be pulled they put a set of denture in that was a cover to wear for 1 year. They didn't look for feel like teeth but I wore them and I was back and to, back and to from Martin GA to SC and they never could get these so call dentures to fit me. So I kindly went back and told them that these teeth were not going to work for me and I could not keep driving over here for the next several months.
I told them "I wanted my real teeth soon asap." The nurse or helper went and got Mr. **. He came in and says "So you want to get your real dentures" I replied, "yes." He said, "Well, let's get to it." So they told me to come back the next day and they would have my dentures. I went back and they did what they do. While the helper was cleaning my mouth she told me that I would NOT get a reline on these teeth. So, the teeth was rubbing my gums and I had to go for adjustment. They put powder in and they can tell where the pressure is so they can grind that particular place.
I had to go back a few times and have the same thing done. A different helper come in and she was gone a while to talk to Dr. Evidently they must have ground an area too much, but he was going to make me another set so he did and he ask me how those were and I said they did have suction. The helper brought me a paper to sign saying I would have to pay if they had to make me another set of. That was an insult to me, for I didn't have any control how my dentures were made. I was insulted more than once.
I went back over to see Mr. **. He was mad to see me there I guess. When he put his hands in my mouth he was trembling. He interrogated me for awhile asking me if I thought they were a rip-off and let me know he had been doing this for 15 yrs. I told him I had not said they were a rip-off. I had ask for my money back because he could not fit me. He replied, they didn't give refunds. He wouldn't let me talk so I told him "I don't have to take this from you" and I left.
My teeth don't fit today. I talk like I have mush in my mouth. I hate wearing that glue in my mouth. It keeps them in but not a fit. I have never been so humiliated in my life. I save up $830 so I could get a better quality of teeth which was a LIE. My teeth have abrasion all over them, the front tooth has a chip in it and they don't fit. Affordable Dentures should be shut down in Anderson. There were other people that had as bad of a problems but different. I know people that have to go elsewhere to get dentures that fit. I paid $830 and shouldn't get to keep that money as he gave me defective dentures.
PANAMA CITY, FLORIDA -- Just like your schedule should be if you do business with these folks. I'll get to that later... On my interview/x-ray process I was told everything would be taken care of and there was nothing more to be said about it. The receptionist and doctor re-insured me that I would get everything included with the package I chose. Example : any repairs, adjustments, and even the final dentures that were even customizable were all included for the low price of roughly $2600! There wasn't any implication of time restriction or additional costs. So I said "great: sign me up!"
Next week I came into get my top teeth removed and replaced with dentures. With my check in hand for the top of the line single set denture plan, I was excited! I must admit they were fast after payment was made to get me and and pull the teeth. I believe over-all process from first meeting to actual teeth pulling was less than 2 weeks. Amazing! That's about all the good things I have to say... if you're still with me get ready for the bad news... So the healing process takes time and about 6 months later I walked in (no appointment) and they saw me that day for adjustments to refit the denture. Wait time was roughly 45 minutes.
Fast forward 8 months later. Again : no appointment, or payment required. Fairly quick service this time ~ 30 minutes ish. Need more adjustments because loose denture and I started seeing cracks on the corners of my mouth. A quick Google search showed one reason was incorrectly fitting dentures. When I asked about this the doctor and assistant both shunned my question saying I shouldn't believe everything I read.
Let's look about 9 months later. No appointment or cash needed. Waited an hour and a half before being seen. Now was unbearable, the denture was too loose and I had to get it changed. It was definitely too big and the cracks on the corners of my mouth weren't healing. On more thorough research I found it to be angular cheilitis. So I wasn't taking no for an answer...The assistant agreed and made new ones for me. Excellent!
Fast forward 11 months....Real issues arise. NOW all of a sudden all people seen are by APPOINTMENTS ONLY! Now I don't expect a memo to be sent or even a letter or phone call. But it's the new age. I'm sure as much money as they make they could spend 200$ on a free lance programmer to create a program and make it text message or email all Panama City clients: Hey Affordable Dentures is now going by appointments only! Sorry for the inconvenience of making you drive 30 miles to find this out yourself if that's you! =P O.K. that one was stretching... anywho...
So yep: I'm stuck with my dentures because I am a nice guy and didn't want to bother them, because I know they are busy folks. If you've ever been there, they always have people in the lobby waiting to be seen. I've probably only been to that office, including first exam, 8 times. I never broke my dentures or caused any excess out of pocket cost for them. I only did mandatory walk-ins as needed.
Now they will not give me my finals that have already been promised and paid for. They are saying there's a time limit now that was never explained or ever seen in my contract be neither my wife nor me. They say I paid for a 3 year term, yet they sometimes give people up to an extra 6 months if the doctor approves this. That last statement is straight from the receptionist up front, and I'm sure others have heard this: Which validates my entire story. I've tried to be patient with these folks, now I'm taking matters into my own hands and I hope this helps someone else out there that may be interested in doing business with these folks. Have a great day!
BOREDMAN/YOUNGSTOWN, OHIO -- Had a great experience with affordable denture of Boardman Ohio. 16 teeth extracted, immediate dentures. This is only my 3rd day post op, no sutures. I love my new smile.
WEST PALM BEACH, FLORIDA -- I have been to Affordable Dentures once before, little more than a year ago and had the initial treatment $80.00 x-ray and had my denture repaired. Then recently I went to them to repair a small tooth that had fallen off the denture. I called them to see if I can have it repaired and they said I needed to have an x-ray before repairing the denture of a tooth that fell off. Even though I have a partial on my lower jaw with six teeth only, they still said it is policy to get an $80.00 x-ray before repairing the one tooth that fell off my full upper denture.
I tried to make sense of it all and asked why would I have to have an x-ray in order to repair my upper denture to repair the one small tooth that fell off? They replied "that is the policy here" and they were very rude. The customer service really sucks. I also asked for a copy of everything even the x-ray and the receptionist said "that would be $25,00 for a copy." So I said OK. She also asked why I would need a copy of the x-ray and I replied "I needed to show someone what was charged for the services." Then she said "well! I have to see if the doctor would want to see you or to work with you."
After waiting a while she called my name and said "the doctor will not see you." The day before I had called the corporate office and also called them on the day the doctor refused to see me, I was going to go to channel news where I live to let them know what they charged me for and what work I had done. Since I had not received such services I thought I would express it here.
So it turned out good for me. I looked up for another dentists in my area and found one that does not charge for x-rays if you are 21 and older with no insurance and would just repair my denture. They also were courteous and very good customer service. Enter affordable Dentures at your own risk literally.
HOUMA LOUISIANA, LOUISIANA -- I had six teeth left on my top in the front they started chipping. So when a new clinic opened in my town, Affordable Dentures, I was ecstatic thinking okay I can finally get things done since it was in such a convenient location. So I made a loan for 1500.00. And went in to get my teeth extracted an immediate dentures. I was happy every one was so nice. I paid cash and never felt uncomfortable about my dealings. My dentist he seemed nice. But when I left I was not given any follow up appt. He never explained anything to me. His assistant did more than him. I figured he was just busy.
I started getting bone protruding hurting so I called to see about going in and was told he couldn't see me till Monday. So I asked for my pain medicine to be refilled since I had to get through Friday till Monday. And the receptionist politely told me "no", that he wasn't in and told me just to rinse with warm salt water. I did what I was told and suffered through my weekend. By the time I was finally to be seen my dentist didn't even come in to see his handiwork.
Only his assistant - she did his job great. But I didn't pay her. I paid him. He nonchalantly walked down the hall not even stopping to take a look at my jawline that's showing. I love my immediate dentures. But the money I paid. I think I should have a decent dentist that is interested in helping his patient with care. My Medicaid dentist treats me better and he doesn't get paid so much.
My advice is if you're looking for a dentist to assist you in getting dentures, don't do Affordable Dentures. It's all about money not about your oral health. What bad you got your dentures and then forget you? No check up too see if you're healing properly. Actually it's my fault for my bad teeth. But when I have to make a loan for 1485.00 and have to pay back 3,300.00 just for a top denture and extractions. Least my dentist could have put forth a little more effort to look like he was doing the job I paid for.
It's sad the way people with money are stuck up snobs, to the less fortunate. I didn't have money for groceries so yes it hurt me deeply to be treated this way. And there's nothing I can do but suck it up. Thanks Doc. Affordable Dentures and their new opening in Houma, Louisiana. The lady assistant with the short hair - she is the only reason I am ok. She did her job and his all he did was butcher me and kept walking.
MADISON, ALABAMA -- After reading the price list for the dental work I needed done I chose affordable denture of Madison Alabama. The night before I went I stayed up freaking out (as I HATE needles) and was researching the company and the procedures praying they would knock me out lol. It didn't happen. Upon searching for hope, I stumbled upon the reviews. It almost made me change my mind. There are so many unhappy customers and most of it is customer service issues...
I was honestly scared. But knowing I had to do this I sucked it up and prayed for the best. When I got there at 07:30 they saw me quickly, were very respectful, did a full mouth X-ray for the price advertised ($90) and did my impressions.
I left about 10 am because they told me to return at 1:30 for the procedure and my temporary denture would be done. They also stressed the importance of eating a great lunch because it would be harder later. I did as I was told and returned at 1:30. She brought me right back and checked my blood pressure. She knew I was nervous (the nurse) and told me to go outside and smoke to calm down and to come back. So I did and it helped.
Once in the room Dr. ** told me everything she was going to do and what she was doing as she did it. She was fast but thorough. She kept praising me for how good I was doing (I was screaming because they have to shoot Novocaine in the roof of your mouth and it hurts) and once finished she left me there to relax and to completely numb. Then she tested every tooth before she started. She finished about 30 minutes later after pulling 9 teeth, rinsing, and stitching up 8 as well as packing them to keep me from getting dry sockets and added one to a recently pulled tooth. (Not her work.)
She prescribed me pain meds and told me to return the next day at 10 am. I did, and the nurse asked if my night was ok and and asked about any problem areas of the denture. I showed her and she sanded it down for me and now they are comfortable even though I had the procedure yesterday. I love this place and I will return with all my business from now on. I had budgeted $2000 which is what I figured up after researching their advertised prices including extractions. I paid $1900! I love this place and all that work there. Thank you so much!!!
FRANKLIN, INDIANA -- This is the worst place ever!! I had a really painful broken tooth that had to come out and quick. I don't have dental insurance and thought it would be easy to go in get a tooth out and go. I was in pain so I was desperate, remember you get what you pay for.
I had a appointment at 9 am. They had every reason why I still wasn't seen until 11:30, I stayed because I was in pain. I finally go back and they say that no one wrote down I needed a tooth taken out that I was there for a consultation, what??? So they couldn't take it out till after their lunch hour now and had to come back at 2:30.
I'm in pain begging for something and there was nothing they could do until after their lunch. I went out to my car and waited, went back in a 2 pm and waited until 4 when they finally card me back. I have never been treated worse in my life. They complained I wanted gas and I had to pay an extra $75 to get gas, they put it on and wouldn't give it 3 minutes before they were giving me shots that were painful on a already painful tooth. They were bad that I was complaining about the pain and told me if I didn't like the way they did things I could leave. I sat there thinking please just take it out.
They turned the gas up all the way so I got sick because I wasn't getting numb fast enough for them and yanked and pulled on my tooth. I was crying saying "please stop" because it hurt so bad. They pulled the mask off and literally shoved me out the door.
Bad tooth and all, they were mad I got sick and wouldn't take my tooth out. I was fine with that at that point but they threw me out still too high on gas and I couldn't even get my keys out of my purse. I sat in my car for at least 20 minutes before I could drive. I could've died if I drove home. This place is a sad excuse of a dentist. Save your money.
FRANKLIN, INDIANA -- On June 19 and 20, 2013, I visited Affordable Dentures, Franklin, Indiana, to receive same-day partials. From the clinic published offerings, I selected what is termed "The Premium Package," at a cost of $1780. The Package consists of a set of full or partial dentures, with the promise of being allowed to return at any time during the first year of wear for repair and adjustments. A final set is then placed in the patient's mouth. The words "at any time" echo throughout the clinic as the patients are being fitted for teeth, and again, as they leave: "You may come back any time you need to." That promise turns out to be a lie, particularly for purchasers of The Package.
At the time of my visit, I had eight teeth remaining, with only the two upper teeth to be extracted. I had been wearing partials and bridges for 17 years. The price schedule the assistant put in my lap showed extractions at $75 each. I was charged $105 for each one, and not told of the inflated price until after surgery. Dr. ** made the dollar amount out of whole cloth. This is bait and switch.
Patients are given two prescriptions and are told these have to be filled immediately or surgery will not be done. At the beginning of my visit I completed a medical history revealing a thyroid condition. The medication Dr.** prescribed came with a printed indication of potential death to those with thyroidism. The prescription is given to every patient, no matter their medical condition. This is malpractice.
Over fifty patients were seen on the day I was. They were herded through the clinic, with their dentures made as fast as credit cards can be swiped, and regardless of quality. When mine were placed in my mouth, a definite elevation on the upper right was noticeable; the length of the right side teeth was pronouncedly shorter than the other side. I noticed this after I went to my car and called in the message. The hateful assistant **, left a recorded reply, "Your teeth were made the way they are supposed to be, so I don't know what your problem is." No mention of "We'll fix it any time." Certainly, no consideration for the pain of the patient was forthcoming.
I went back anyway. When looking into my mouth, ** told me, "Nothing is wrong with the partial. It's you." You have a lip like Elvis. You snarl like Elvis and that's why you think the teeth look funny." I am 61 years old and never in my life have I been told I look like Elvis. I have never had elevated teeth on one side, either. I asked to speak to the dentist and in came Dr. **, owner of the practice. She looked at my mouth and told me I shouldn't criticize her work and I should leave. I asked her to take the partial and make the teeth the same length.
She stormed out of the room shouting at me, "I'M NOT GOING TO DO IT. I DON'T HAVE TO DO IT." I told ** that Dr. ** had better do it. ** grabbed my arm (I was still sitting in the exam chair) and shook me, saying, "You don't talk to US like that." In a few minutes, Dr. ** returned and added length to my teeth, so that miraculously, after 61 years, I no longer looked like Elvis! And then she said, "We added lots and lots to your teeth!" The same teeth that minutes before didn't have anything wrong with them, according to her. One month later, her crummy addition to the partial is now crumbling off, and I again have lopsided teeth.
The lower partial was three times the size it needed to be. It wouldn't fit into my jaw, particularly the right side. Dr. ** continued to tell me my mouth would "adjust" to a denture so big that my tongue wouldn't lay flat. I could not chew, couldn't talk, and couldn't get the partial into my jaw. The week after this bizarre act of dental malpractice, I called for an appointment to have the lowers decreased. I was told that no one could come back until two weeks post-op; even those of us who had no gum swelling, and who had paid for The Package.
The shoddy work of Drs. ** and ** resulted in blisters, lesions, sores and bleeding in my mouth. All caused by Affordable Dentures' defective product. The lowers would not allow my mouth to rotate or chew. And I was expected to be tortured like this for no less than one year and up to two years! Subsequently, I was examined in an emergency room and by a dentist in federal practice, all advising me to contact Dr. ** for adjustment.
Work was done to make the partials smaller, but still do not fit my mouth and are completely unusable. Sores and lesions continue to form on my gums due to the defective workmanship of this garbage for a product. Parts of the upper partial have chipped off during normal wear, leaving a gap between the teeth. I called again ("You can come back anytime!") in early August for repair. The nasty ** told me I could only come on a Tuesday between 1 and 2 o'clock.
She then said, "You come when I tell you to, or you won't get an adjustment or repair." So I haven't been back. I live with the worst excuse for a set of partials ever made. The chewing surfaces are almost non-existent. The lowers cannot be worn. The uppers continue to chip. These substandard, inferior teeth are causing pain and suffering as well as embarrassment by not being wearable.
Most new denture issues are caused by gums adjusting to extractions and the placing of artificial teeth. These are not problems particular to me. My gums were ready for permanent partials, yet Affordable Dentures refused to provide them. At one point, Dr. **, in an effort to deflect responsibility for her inferior work, pointed to my natural tooth #22, and said, "It's this one that's causing all the trouble. This tooth gave us FITS!" Tooth #22 had nothing to do with the creation or placement of her shoddy partials. My #22 is perfectly normal and was not in the way of anything. Dr.** simply had to divert attention from her fraud by projecting away from herself.
Affordable Dentures, Franklin, Indiana, should be closed and prohibited from operating in the state. An investigation of this office and the qualifications of its staff are imperative. When I paid $1990 on my credit card to the assistant named "**", I asked for a copy of my file. **'s reply was, "What do you need it for?" I said I have the right to access my medical records. She said, "We don't do that." Affordable Dentures willfully violates HIPPA law.
Two weeks prior to submitting this complaint, I sent an electronic message to the corporate office of Affordable Dentures, Kinton, North Carolina. The narrative here reflects that message. I allowed corporate ten days to provide an answer and nothing has been received, nor have I heard from the Franklin office.
TYLER, TEXAS -- I went to Affordable Dentures in Tyler, because I could not afford a regular dentist. I had 7 teeth to be extracted and a full lower plate to be put in. These are the beginning stages, as this is the first temporary plate. The permanent plate will not come until 6mo to 1yr after this initial plate... First of all, call ahead and get the information about their hours. Anyone wanting a consultation needs to be at the office at 1 P.M. They only do consultations in the afternoon. Also remember to bring a book, as this place is packed with poor people and there will be a long wait. It may be 5:30 P.M. until you are seen, but you will be seen...
I went for a consultation and it took about 2 hours before seeing the dentist. I was taken in and a full lower x-ray was done, then the dentist came in and looked at it and we discussed my options. My teeth (only 7 left in my mouth) were so bad, that he decided I should go ahead and get a lower plate. He does not recommend a full lower, as there is always trouble with them. A full lower plate is a life changing event. You will not be able to eat any crunchy or hard foods. That's the truth. You will have to eat ground meats and soft foods the rest of your life. They will not tell you that, but I am telling you that.
After deciding on having the extractions and the full plate, I decided on the "Premium" denture. You can see 3 different types of dentures. Economy, Good and Premium. It's pretty easy, if you want the longest lasting, then get the premium. Economy dentures often break after a couple years... I had to pay the full amount right then, before they would go any further. They want all the money in advance or they don't do the dentures. Be prepared to pay up front in full, before you go, or don't go.
They do not use insurance, so don't ask. It's cash or credit card up front. I paid $1,330.00 for 7 extractions, a temporary denture till I heal and a permanent denture within a year. I know first hand that going the other way with a super good dentist, would have resulted in an Oral Surgeon, a Dentist and an expensive Denture Lab. It would have cost me over $5,000 if I had gone the best way... I made an appointment for a week later, to have the teeth removed and before that I went one morning to have my form made, so the temporary denture could be ready for the extraction day... The following lines are my thoughts about the people there...
The office people and assistants must be low wage workers. They have the typical low paid, high stress lack of concern for the patient. The person who did my form did not do it well. That was evidenced in the quality of the temporary denture. The Dentist who did the extractions was the absolute best dentist I have ever seen in my 55+ years. They give you a pill to take an hour before you get there and if needed, one when you arrive. It relaxes you and one was enough for me. I was ready to go to sleep. They took me straight in and the dentist took 20 minutes numbing every tooth with a local anesthetic.
He was very good and I did not once feel the needle. Then he extracted the 7 teeth is less than 5 minutes! I was amazed at the skill he used. I had some really bad ones, that a regular dentist would not have touched, but this guy was the best... Once the teeth were out, he put in the temporary denture and had to make a couple small adjustments, because it was too tight. He used a "liquid bandage" substance over the wounds and put the denture in...
Pain is not my thing. I have a low tolerance for it and if you have several teeth removed, it will hurt like hell. I believe that this dentist did a great job, but of course the pain is terrible and they did give me a prescription for pain killers...
The denture itself is not very good. Again, I fault this due to a low paid lab worker, who is probably texting while he makes the denture. It clearly did not fit properly, too much in one area, too little in another. I am glad that I have had a partial for years and an upper for years, as I know what can be done to alleviate the pressure points. I had to remove material in several spots on the lower edges of the denture, to keep it from bruising my gums.
I will ask to see the dentist when I return and tell him that if the permanent denture is not going to be formed with any more care than this, I want the remainder of my money back and I will go elsewhere. Even for an "affordable denture" the quality of this temporary is not worth the mouth pain and I will never be able to wear it for 6mo to 1yr while I wait for the permanent one. If you can afford better, then please do, as you will not be happy with the poor quality results.
FRANKLIN, INDIANA -- Ok so today I went in to Affordable Dentures in Franklin, Indiana. I love my new smile and the staff was great. Although they are a little hard to get use to - having more teeth - they look wonderful and fit great. I am only 45 yrs. old and I can honestly say they have made me look younger since my old dentures teeth seemed small and were definitely wore down.
The staff was wonderful and worked with me. They looked so great I smile a lot more. Definitely worth the money although I got the premium ones for 1175, I think the middle grade ones with wax try-ins would of been just as good. Also my dad got his the same day and he loves his as well. Definitely go here... You get to see them in a wax mold first. Thank you Affordable Dentures, I love my new teeth.