ORLAND PARK, ILLINOIS -- My husband and I both have had full mouth extractions and full dentures and can not find the words to express how GREAT the staff at the Orland Park office is. Every time we walk in the door, we are greeted with smiles and even though the office is busy and we have to wait, the staff is always apologetic and never seem to be in a hurry to rush us out of the office.
Everything was always explained to us and we are always asked if we have any other questions. We have had no problems with the dentures and can not be any happier with the service and product we have received. I have even referred a co-worker to their office and she has been very satisfied too. Dr. B and staff, love you!
ALBURQUERQUE, NEW MEXICO -- Went there to get dentures because they make it sound so pretty over the phone. Drove 260 miles with the understanding that the dentures would be ready the same day. Dentist advised me to get upper with metal plate. I agreed because he said it would only take ten days to have them ready. After not hearing from them 14 days later, I called to ask how much longer. Woman who answered phone replied very rudely that they will be ready when they're ready.
After two more weeks of waiting, they finally called to make appointment. Was told to be there at 11 am for fitting and they would have them ready by 3 pm. Rented car to drive up there thinking that was going to be the case. Fitting went o.k. was told to return at 3 pm for final product. Took almost 2 hours to be called in. When the dentures were put in my mouth, one side of upper and lower touched but other side didn't. Was told they had to redo bottom plate. Since I live 260 miles away, I could not afford another trip up there, so I demanded a refund.
The people that work in this place really need to take customer service classes so they can learn how to show a little more respect to the customers. They make you feel like they are doing you a favor. They offer cheap dentures, but BEWARE because you get what you pay for.
BOAZ, ALABAMA -- I had the more expensive flexible partials made there about two weeks after I had several teeth pulled. The roots had broken off the teeth when the free clinic pulled them. I told the technician this and she failed to tell me that I should wait until the tooth fragments worked their way out of my gums and as a result there is a big gap between the outside of my gum and the denture. Big enough to pack a lunch in when I eat. Then the technician actually moved the mold cup before the mold was set then pushed it back into place.
The lower denture's teeth surface is even with the gum surface making the lower plate essentially flat. I mean there is no white tooth higher than the pink gum material. Not knowing the difference and trusting these so called "professionals," I have worn the partials for 8 years now and my bite is so off that my upper and lower front teeth butt against each other and has resulted in wearing them flat, taking the edge off them.
I have also had three teeth crack and break because of the uneven pressure exerted on them. I went along thinking this was just my destiny and the results of getting older until I recently had another tooth pulled and a real dentist evaluated my partials and explained this all to me. I am having a new set made next week by real professionals and throwing away the junk Affordable Dentures made for me. And by the way, I have never been treated so rudely in such a condescending manner as I was. Don't be stupid, naive, and complacent like I was. Go to a real dentist and get real dentures even if you have to work out a payment plan.
MADISON, WISCONSIN -- Usually dentist and I do NOT get along. My gums are very sensitive and had problems with getting them numb. This dentist in Madison, I am so thankful for him. He monitored me cause he could tell I was VERY nervous (thinking about if he wouldn't be able to get me numb). I mentioned to him about my concern and he said he would take care of it. AND HE DID. I could've cried. I was so happy with the extractions. I just want to say thank you Donald A. Kraut, DDS. You are the best...
NASHVILLE, TENNESSEE -- Same experience here. State wide sounds like to me. Ugly, jacked up top denture. Looks like baby teeth on a grown adult mouth... Then told I had to pay full price for redo their mess up!!! And paid for top of blibe denture!!! STAY AWAY FROM AFFORDABLE DENTURES.
FRANKLIN, INDIANA -- On June 19 and 20, 2013, I visited Affordable Dentures, Franklin, Indiana, to receive same-day partials. From the clinic published offerings, I selected what is termed "The Premium Package," at a cost of $1780. The Package consists of a set of full or partial dentures, with the promise of being allowed to return at any time during the first year of wear for repair and adjustments. A final set is then placed in the patient's mouth. The words "at any time" echo throughout the clinic as the patients are being fitted for teeth, and again, as they leave: "You may come back any time you need to." That promise turns out to be a lie, particularly for purchasers of The Package.
At the time of my visit, I had eight teeth remaining, with only the two upper teeth to be extracted. I had been wearing partials and bridges for 17 years. The price schedule the assistant put in my lap showed extractions at $75 each. I was charged $105 for each one, and not told of the inflated price until after surgery. Dr. ** made the dollar amount out of whole cloth. This is bait and switch.
Patients are given two prescriptions and are told these have to be filled immediately or surgery will not be done. At the beginning of my visit I completed a medical history revealing a thyroid condition. The medication Dr.** prescribed came with a printed indication of potential death to those with thyroidism. The prescription is given to every patient, no matter their medical condition. This is malpractice.
Over fifty patients were seen on the day I was. They were herded through the clinic, with their dentures made as fast as credit cards can be swiped, and regardless of quality. When mine were placed in my mouth, a definite elevation on the upper right was noticeable; the length of the right side teeth was pronouncedly shorter than the other side. I noticed this after I went to my car and called in the message. The hateful assistant **, left a recorded reply, "Your teeth were made the way they are supposed to be, so I don't know what your problem is." No mention of "We'll fix it any time." Certainly, no consideration for the pain of the patient was forthcoming.
I went back anyway. When looking into my mouth, ** told me, "Nothing is wrong with the partial. It's you." You have a lip like Elvis. You snarl like Elvis and that's why you think the teeth look funny." I am 61 years old and never in my life have I been told I look like Elvis. I have never had elevated teeth on one side, either. I asked to speak to the dentist and in came Dr. **, owner of the practice. She looked at my mouth and told me I shouldn't criticize her work and I should leave. I asked her to take the partial and make the teeth the same length.
She stormed out of the room shouting at me, "I'M NOT GOING TO DO IT. I DON'T HAVE TO DO IT." I told ** that Dr. ** had better do it. ** grabbed my arm (I was still sitting in the exam chair) and shook me, saying, "You don't talk to US like that." In a few minutes, Dr. ** returned and added length to my teeth, so that miraculously, after 61 years, I no longer looked like Elvis! And then she said, "We added lots and lots to your teeth!" The same teeth that minutes before didn't have anything wrong with them, according to her. One month later, her crummy addition to the partial is now crumbling off, and I again have lopsided teeth.
The lower partial was three times the size it needed to be. It wouldn't fit into my jaw, particularly the right side. Dr. ** continued to tell me my mouth would "adjust" to a denture so big that my tongue wouldn't lay flat. I could not chew, couldn't talk, and couldn't get the partial into my jaw. The week after this bizarre act of dental malpractice, I called for an appointment to have the lowers decreased. I was told that no one could come back until two weeks post-op; even those of us who had no gum swelling, and who had paid for The Package.
The shoddy work of Drs. ** and ** resulted in blisters, lesions, sores and bleeding in my mouth. All caused by Affordable Dentures' defective product. The lowers would not allow my mouth to rotate or chew. And I was expected to be tortured like this for no less than one year and up to two years! Subsequently, I was examined in an emergency room and by a dentist in federal practice, all advising me to contact Dr. ** for adjustment.
Work was done to make the partials smaller, but still do not fit my mouth and are completely unusable. Sores and lesions continue to form on my gums due to the defective workmanship of this garbage for a product. Parts of the upper partial have chipped off during normal wear, leaving a gap between the teeth. I called again ("You can come back anytime!") in early August for repair. The nasty ** told me I could only come on a Tuesday between 1 and 2 o'clock.
She then said, "You come when I tell you to, or you won't get an adjustment or repair." So I haven't been back. I live with the worst excuse for a set of partials ever made. The chewing surfaces are almost non-existent. The lowers cannot be worn. The uppers continue to chip. These substandard, inferior teeth are causing pain and suffering as well as embarrassment by not being wearable.
Most new denture issues are caused by gums adjusting to extractions and the placing of artificial teeth. These are not problems particular to me. My gums were ready for permanent partials, yet Affordable Dentures refused to provide them. At one point, Dr. **, in an effort to deflect responsibility for her inferior work, pointed to my natural tooth #22, and said, "It's this one that's causing all the trouble. This tooth gave us FITS!" Tooth #22 had nothing to do with the creation or placement of her shoddy partials. My #22 is perfectly normal and was not in the way of anything. Dr.** simply had to divert attention from her fraud by projecting away from herself.
Affordable Dentures, Franklin, Indiana, should be closed and prohibited from operating in the state. An investigation of this office and the qualifications of its staff are imperative. When I paid $1990 on my credit card to the assistant named "**", I asked for a copy of my file. **'s reply was, "What do you need it for?" I said I have the right to access my medical records. She said, "We don't do that." Affordable Dentures willfully violates HIPPA law.
Two weeks prior to submitting this complaint, I sent an electronic message to the corporate office of Affordable Dentures, Kinton, North Carolina. The narrative here reflects that message. I allowed corporate ten days to provide an answer and nothing has been received, nor have I heard from the Franklin office.
ANDERSON, SOUTH CAROLINA -- I started getting my teeth pulled in April of 2013. I had bridges on top where I was getting my dentures. I had 3 teeth pulled and didn't come back until Dec.13. I had 3 more pulled. Then April 2 more pulled. They had discussed with me about the NDWP. I ask what was the difference in that package and the regular way they pulled and replaced teeth the same day. They would give me a temp. denture to wear for a year. I ask what was the difference in the teeth, they said, "you get to choose the color of your teeth, the size of your teeth, just more choices when you choose the premium set of dentures."
I chose the premium which was $830. I gave them $350 to start with 4/2/13. They made me sign a paper while I was in the chair with my mouth numb, agree to the NDWP. When it was time for the last 4 teeth to be pulled they put a set of denture in that was a cover to wear for 1 year. They didn't look for feel like teeth but I wore them and I was back and to, back and to from Martin GA to SC and they never could get these so call dentures to fit me. So I kindly went back and told them that these teeth were not going to work for me and I could not keep driving over here for the next several months.
I told them "I wanted my real teeth soon asap." The nurse or helper went and got Mr. **. He came in and says "So you want to get your real dentures" I replied, "yes." He said, "Well, let's get to it." So they told me to come back the next day and they would have my dentures. I went back and they did what they do. While the helper was cleaning my mouth she told me that I would NOT get a reline on these teeth. So, the teeth was rubbing my gums and I had to go for adjustment. They put powder in and they can tell where the pressure is so they can grind that particular place.
I had to go back a few times and have the same thing done. A different helper come in and she was gone a while to talk to Dr. Evidently they must have ground an area too much, but he was going to make me another set so he did and he ask me how those were and I said they did have suction. The helper brought me a paper to sign saying I would have to pay if they had to make me another set of. That was an insult to me, for I didn't have any control how my dentures were made. I was insulted more than once.
I went back over to see Mr. **. He was mad to see me there I guess. When he put his hands in my mouth he was trembling. He interrogated me for awhile asking me if I thought they were a rip-off and let me know he had been doing this for 15 yrs. I told him I had not said they were a rip-off. I had ask for my money back because he could not fit me. He replied, they didn't give refunds. He wouldn't let me talk so I told him "I don't have to take this from you" and I left.
My teeth don't fit today. I talk like I have mush in my mouth. I hate wearing that glue in my mouth. It keeps them in but not a fit. I have never been so humiliated in my life. I save up $830 so I could get a better quality of teeth which was a LIE. My teeth have abrasion all over them, the front tooth has a chip in it and they don't fit. Affordable Dentures should be shut down in Anderson. There were other people that had as bad of a problems but different. I know people that have to go elsewhere to get dentures that fit. I paid $830 and shouldn't get to keep that money as he gave me defective dentures.
PANAMA CITY, FLORIDA -- Just like your schedule should be if you do business with these folks. I'll get to that later... On my interview/x-ray process I was told everything would be taken care of and there was nothing more to be said about it. The receptionist and doctor re-insured me that I would get everything included with the package I chose. Example : any repairs, adjustments, and even the final dentures that were even customizable were all included for the low price of roughly $2600! There wasn't any implication of time restriction or additional costs. So I said "great: sign me up!"
Next week I came into get my top teeth removed and replaced with dentures. With my check in hand for the top of the line single set denture plan, I was excited! I must admit they were fast after payment was made to get me and and pull the teeth. I believe over-all process from first meeting to actual teeth pulling was less than 2 weeks. Amazing! That's about all the good things I have to say... if you're still with me get ready for the bad news... So the healing process takes time and about 6 months later I walked in (no appointment) and they saw me that day for adjustments to refit the denture. Wait time was roughly 45 minutes.
Fast forward 8 months later. Again : no appointment, or payment required. Fairly quick service this time ~ 30 minutes ish. Need more adjustments because loose denture and I started seeing cracks on the corners of my mouth. A quick Google search showed one reason was incorrectly fitting dentures. When I asked about this the doctor and assistant both shunned my question saying I shouldn't believe everything I read.
Let's look about 9 months later. No appointment or cash needed. Waited an hour and a half before being seen. Now was unbearable, the denture was too loose and I had to get it changed. It was definitely too big and the cracks on the corners of my mouth weren't healing. On more thorough research I found it to be angular cheilitis. So I wasn't taking no for an answer...The assistant agreed and made new ones for me. Excellent!
Fast forward 11 months....Real issues arise. NOW all of a sudden all people seen are by APPOINTMENTS ONLY! Now I don't expect a memo to be sent or even a letter or phone call. But it's the new age. I'm sure as much money as they make they could spend 200$ on a free lance programmer to create a program and make it text message or email all Panama City clients: Hey Affordable Dentures is now going by appointments only! Sorry for the inconvenience of making you drive 30 miles to find this out yourself if that's you! =P O.K. that one was stretching... anywho...
So yep: I'm stuck with my dentures because I am a nice guy and didn't want to bother them, because I know they are busy folks. If you've ever been there, they always have people in the lobby waiting to be seen. I've probably only been to that office, including first exam, 8 times. I never broke my dentures or caused any excess out of pocket cost for them. I only did mandatory walk-ins as needed.
Now they will not give me my finals that have already been promised and paid for. They are saying there's a time limit now that was never explained or ever seen in my contract be neither my wife nor me. They say I paid for a 3 year term, yet they sometimes give people up to an extra 6 months if the doctor approves this. That last statement is straight from the receptionist up front, and I'm sure others have heard this: Which validates my entire story. I've tried to be patient with these folks, now I'm taking matters into my own hands and I hope this helps someone else out there that may be interested in doing business with these folks. Have a great day!
BOREDMAN/YOUNGSTOWN, OHIO -- Had a great experience with affordable denture of Boardman Ohio. 16 teeth extracted, immediate dentures. This is only my 3rd day post op, no sutures. I love my new smile.
WEST PALM BEACH, FLORIDA -- I have been to Affordable Dentures once before, little more than a year ago and had the initial treatment $80.00 x-ray and had my denture repaired. Then recently I went to them to repair a small tooth that had fallen off the denture. I called them to see if I can have it repaired and they said I needed to have an x-ray before repairing the denture of a tooth that fell off. Even though I have a partial on my lower jaw with six teeth only, they still said it is policy to get an $80.00 x-ray before repairing the one tooth that fell off my full upper denture.
I tried to make sense of it all and asked why would I have to have an x-ray in order to repair my upper denture to repair the one small tooth that fell off? They replied "that is the policy here" and they were very rude. The customer service really sucks. I also asked for a copy of everything even the x-ray and the receptionist said "that would be $25,00 for a copy." So I said OK. She also asked why I would need a copy of the x-ray and I replied "I needed to show someone what was charged for the services." Then she said "well! I have to see if the doctor would want to see you or to work with you."
After waiting a while she called my name and said "the doctor will not see you." The day before I had called the corporate office and also called them on the day the doctor refused to see me, I was going to go to channel news where I live to let them know what they charged me for and what work I had done. Since I had not received such services I thought I would express it here.
So it turned out good for me. I looked up for another dentists in my area and found one that does not charge for x-rays if you are 21 and older with no insurance and would just repair my denture. They also were courteous and very good customer service. Enter affordable Dentures at your own risk literally.