WEST PALM BEACH, FLORIDA -- I have been to Affordable Dentures once before, little more than a year ago and had the initial treatment $80.00 x-ray and had my denture repaired. Then recently I went to them to repair a small tooth that had fallen off the denture, I called them to see if I can have it repaired and they said I needed to have an x-ray before repairing the denture of a tooth that fell off. Even though I have a partial on my lower jaw with six teeth only, they still said it is policy to get an $80.00 x-ray before repairing the one tooth that fell off my full upper denture.
I tried to make sense of it all and asked why would I have to have an x-ray in order to repair my upper denture to repair the one small tooth that fell off? They replied that is the policy here and they were very rude, the customer service really sucks. I also asked for a copy of everything even the x-ray and the receptionist said that would be $25,00 for a copy, so I said OK. She also asked why I would need a copy of the x-ray and I replied "I needed to show someone what was charged for the services." Then she said "well! I have to see if the doctor would want to see you or to work with you."
After waiting a while she called my name and said "the doctor will not see you." The day before I had called the corporate office and also called them on the day the doctor refused to see me, I was going to go to channel news where I live to let them know what they charged me for and what work I had done. Since I had not received such services I thought I would express it here, so it turned out good for me I looked up for another dentists in my area and found one that does not charge for x-rays if you are 21 and older with no insurance and would just repair my denture, they also were courteous and very good customer service.
Enter affordable Dentures at your own risk literally.
SUFFOLK, VIRGINIA -- I've read several reviews and finally did decide that I had to try this place no matter what. I didn't have enough money for dentures which would cost me thousands of dollars... This was my only chance, and it was only 40 minutes from where I live...
I spent a full day there... from 7 AM until 4 PM. They took me right away at 7 AM. They took a quick impression of the broken denture with the missing glued teeth that I had then. They said this was to see how I wore them and how they fit. They gave them right back since I would be eating lunch during the day. They also took an impression of my mouth... I do dislike that part because it feels like you're going to choke, but no choice. I needed new dentures. By now my old ones almost 25 years old were missing a few teeth. They looked horrible due to the glue I had used over and over again. I had dentures at a very young age.
I chose the dentures that I could try on and be a little picky with. This is the middle price. I paid $470.00 for a full top set. This was called the 'Custom' set. If you choose the least expensive for under $300.00, you will get the same ones, but and I do say but... you can't try them on and send them right back to adjust to your liking. You get them the first time you try them on and you can't have them redone.
My teeth were too long. I looked a little bucky. LOL Since I had the Custom set I was able to send them back and have them redone. They gave them to me in a soft coating so that they could be redone to my liking... Custom :-) Well worth it.
I had to return to the office two more times. There was a snag on the left side that irritated my gums. They filed it down in seconds. The second time I visited, it was the same thing. They finally got it right and the irritation was gone. This can happen with dentures costing thousands of dollars. Our mouths are very sensitive, and it's the individual who can decide how they feel.
I love my new dentures. They allow you to return for 60 days afterwards to file or adjust whatever needs to be done. They are very nice to their patients and I was made to feel very comfortable. I don't need denture powder, and I can smile with confidence. I feel really good about my decision. The office is always very crowded, but they do honor all appointments that are made and met on time. You have to arrive before 8 AM in order to get your dentures the same day. I have no complaints. This was a great office, and a great outcome for me :-)
ALBUQUERQUE, NEW MEXICO -- I agree, I made the mistake of going to their office in Albuquere, NM. I went to them about 3 months ago. Got convinced to get their ultimate Denture package. I could never find anyone in the office to explain the timeline of what exactly was going to happen and what to expect during and after the tooth extractions. I arrived 1 week later to have 24 teeth extracted. None of the receptionists in the office knew what I was there for! Oh by the way, I had to pay for everything up front before anything would be done, the day I went in for my consultation, had x-rays done, was not told there was a charge for that, then I went to check out and they demanded $80.00 for the x-rays!
After the procedure I really was not in too much pain, I had an appointment 3 weeks later for a soft reline, everything still OK. When I checked out that day I was told to call in 3 weeks to make another appointment for another soft reline. I called 3 weeks later on a Monday to make an appointment, was told they are closed that Friday, good Friday. I said "OK what about earlier in the week?" Told sorry their booked, so I had an appointment the following Thursday 10:00 AM. By then my lower dentures were really starting to hurt, could not wear them since the day before. I could not eat solid food without my lowers in. So I took time off work to go to my appointment.
Arrived at 9:45, sat there in a crowded waiting room for 1 hour and 45 minutes, was never seen. When I asked the receptionist about it she acted like how dare me ask her anything!! Told her I had to leave to go back to work. I need another appointment. She got all pissy and said "come in tomorrow at 10:00."
Next day have to take more time off work. Arrive at dentist office at 9:45 again, waited till 11:30. Every time I asked about me, I got nothing but attitude. So I told that receptionist I had to go back to work, I need another appointment. She tells me "Monday at 11:00 AM." Now keep in mind that all this was already paid for upfront, have not been able to eat solid food until I get this procedure done.
So now I'm waiting through the weekend to go back on Monday, hope they can do it then. I really don't think they care about any of the patients! They already have been paid in full! I wish I would have never gone there! Don't even think of going to that office!
CARTERSVILLE, GEORGIA -- On Jan. 14, 2012, I went Affordable Dentures in Cartersville, Ga to have tooth extractions as well a root tip extractions (where teeth had broken off at the gum line). I was on a morphine pump for back pain for over 10 yrs which destroyed my teeth. When all was extracted, there was no stitching of the extracted areas, as I was expecting. A temporary upper plate was immediately put in and was so bad, that a second one had to be made. I have gone in several times for adjustments to no avail.
I cannot imagine anything more uncomfortable being in my mouth. They may as well have put in a ball of plastic which probably would be more comfortable. 4 months later, I am still gagging and cannot chew. It looks like I will be on a soft diet forever at this point. I tolerate them each day as long as I can, but by about 4:00 pm, they have to come out. It's awful, and I am supposed to have the premium package. Don't think so! I know many, many people with upper plates and have had no problems at all.
My father had them for years and never had a problem. But compared to his, these things I have in my mouth are the thickest ones I have ever seen. I went here because I have no dental insurance and am on disability. I went to other dentists and was quoted prices of $7,000-$10,000 which I could not do. I thought that if I went with their premium package, things would be much better. What a surprise! It's bad, bad, bad!
CHESTER, VIRGINIA -- On February 15th I had thirty teeth pulled and an immediate denture placed. I researched Affordable Dentures thoroughly before taking them my business. The Chester, VA office has an A+ rating with the Better Business Bureau and no complaints within the past year. I was very anxious and fearful - thirty is a lot of teeth. I made a lot of phone calls to the office and every time my questions were addressed with patience.
The dentists treated me respectfully. They had gentle hands, my extractions were painless after all the lidocaine took effect. The injections were painful - they are injections after all. But the fear that pulling my teeth was going to be awful was quickly put aside. My mouth was filled with cotton and I was immediately fit with a temporary full set of dentures. I was prescribed appropriate pain control and a prophylactic antibiotic.
I consider my course so far as better than expected. No dry socket, pain controlled, no infection. I use adhesive on my dentures as instructed and am slowly learning to speak more clearly and eat soft foods. My dentures look just like the teeth I lost and I am going in for my first adjustment on the 21st day after the extractions. The office was clean and the staff wore appropriate gloves and masks. They washed their hands upon entering my area and cleaned up soil with the proper solution. Cleanliness and infection control are key to my returning for care. I've been an RN for 27 years.
Up to this point I don't have any complaints. Nor do I expect any based on my previous experience.
CARTERSVILLE, GEORGIA -- I am writing to compliment dr. ** and her wonderful staff of the Affordable Dentures in Cartersville, Ga. I have read so much reviews about Affordable Dentures that I was skeptical about going there but my boss (The mayor in my city said he had a good experience so I decided to try. He told me to request the lady doctor. I did have to get there at 7:30 am and there was a lot of people there, so you must be patient. The lady at the front, was exceptionally nice, I was nervous, so I had lots of questions and she did not get mad.
When I was called back, x-ray was taken and this young black girl came in, (I thought she must have just been out of high school) but she is the DOCTOR! She was VERY sweet, and patient, she advised me not to pull all my bottom teeth but to get a partial. When I came back after lunch, she numb me and pulled my teeth- I didn't even know she had pulled them all. My dentist always sent me to a surgeon because he says my teeth are hard to numb and have to pull.
I can't believe this small lady got the teeth pulled out in about 10 mins, all 22 teeth! She was so gentle and talking to me to calm me down through out. Then my temp denture was placed - looked really good. I was crying and my wife cried too. This was such a good experience for my family. I start a new job in 2 weeks and my self confidence is back. Her staff even called me the next day to check on me. No doctor or dentist has ever done that before. Try the Cartersville office and if you are lucky to see dr **, I'm sure you will not regret it - I didn't.
SOUTH HILL, VIRGINIA -- I've read a ton of negative reviews regarding Affordable Dentures, and I was scared to go because of these reviews, but like most of us, I don't have a billion extra dollars to go to a "normal" dentist. I first went to the branch in Colfax, NC (because that office is close to home) a couple of times for some extractions. My experience there was very poor and I don't recommend it. I had to get extensive extractions and so started researching on the web for an Affordable Denture office that had good reviews. The only one I found was in South Hill, VA, so I decided to give it a shot.
I am so incredibly grateful to have found them. The entire office staff were pleasant and kind. Dr. ** was extremely compassionate, caring and fast! He was very skilled. He actually gave me a suggestion that ending up costing less money than what I was intending to spend. I had 6 teeth extracted and a partial on the same day and it was all done with professionalism and compassion. And my new teeth look wonderful.
If you need to have denture work or extractions go here, even if it's a commute - I drove 2.5 hours to get there, and I'll do it again happily. A lot of these places are more like butcher houses than professional medical facilities, but they are all individually operated, and I will recommend this office to everyone.
Most of us find ourselves in this position due to money issues, or dental phobias, or just plain neglect, but whatever the case, we're still people with feelings and deserve respect. Don't go to one of the "butcher houses", make the drive and go to South Hill, it is absolutely the best.
COLUMBUS, OHIO -- OK, first off I was TERRIFIED to visit affordable dentures based on some of the reviews I read on here. This is the main reason I am posting this. I need to have several teeth pulled and dentures placed. I went to a couple other dentists. One said I would need bone work first, the other said I could get the dentures without an issue, but charged WAY TOO MUCH. So I tried affordable dentures. I read reviews on here of the old dentist at this location and almost decided not to even give it a shot. Well, I'm glad I decided to go!! Dr ** was great. Not only was she very understanding of me being a big chicken, but she RELAXED ME!! Can you believe that, relaxed at the dentist???
Well, I will admit it's an all day process, but you do not need to be in the office all day. I started out at 7:45, was seen by 8:10ish, and was out of the office before 9. I did have to come back at noon. Took the medication I was given when I got there at noon, was seen by 1:30, and was on my way home, with new dentures, by 3ish. Dr ** was very gentle, yet firm. She really made me feel like she was concerned more about my being nervous then she was about my money. I am praising her a bit I know, but this is more for the people that are researching affordable dentures to decide if they should give them a try.
I won't say my visit was PLEASANT. I am a chicken, but it was nowhere near the nightmare I expected!! I do recommend going to Dr **. As far as affordable dentures, so far I have no problems other than the initial discomfort getting used to them. And yes, you will notice that they push out your top gum a bit, but it is not as bad as people make it sound on here. NONE of my friends have noticed it at all, only I have. OHHH I also noticed a complaint about the receptionist. Well, I personally think she is great.
She not only talked to me in detail about what to expect the night before, but she too was very understanding about me being scared to come in. Overall, I would rate my experience an 8. OK, might be more, but I'm not giving a 10 to ANYONE that pulled all my teeth until I can eat steak again!! LOL Basically, give them a chance people.
ZANESVILLE, OHIO -- In January of 2007 I went to affordable dentures in Zanesville, Ohio to have my teeth extracted and get my first set of dentures. I paid for the best package and what I got was a nightmare. I was told they can only extract half your teeth at one time, which is not true. Many places do them all at once, I found out later, but here's what happened.
They extracted my top teeth and sent me home with a prescription of pain medication that I was allergic to, even though I informed them repeatedly about this beforehand. When I tried to contact them in severe pain that Friday as soon as I got home, they didn't get back to me until Monday.
I was scheduled to get my top teeth done on Monday. They called me in the correct pain meds and then rescheduled me for Wednesday due to the 2 inches of snow they got, they were closing. Wednesday they called me and rescheduled me for Friday stating they were playing catch-up due to being closed Monday and Tuesday from the 2 inches of snow. Friday they finally seen me, but due to the medication in my system, 4 of my front bottom teeth wouldn't numb. I insisted he wait and let me stop the meds for a few days and let me return, so they could be numbed.
The dentist told me no, he couldn't stop now! So he pulled 3 teeth that were not numb while I screamed and cried and fought him and then cut the last one out that was also not numb! When I walked out the door, I had blood all over my face, I was shaking in shock, crying and collapsed into my son's arms, who had to physically carry me to the car. The doctor was insane, the women working there were witches and the whole atmosphere was a terrible environment.
I had to go back to that horrible place for my fittings as the swelling went down and these people were awful. They violently force the dentures into your mouth, even an 80 year old man and a woman in her 70's in other rooms moaned and cried while only getting replacement dentures! These people are heartless and cruel! I recently received a notice that they have a new dentist there now. No doubt the old one lost his license, I hope! Beware, the same evil women probably still work there!
I should have sued, but instead I settled for my money back and was given it from their corporate office happily after my story! Beware please, you will wait, wait and wait some more, they will bump you and bump you so they can make room for new patient money, they will treat you very brutally and leave you wondering how they're still in business. Don't go there unless you want a cheap fix and can endure the pain and abuse from these people and end up with dentures that are terrible and plan ongoing back 50 times until you give up. They don't know what they're doing!
I feel bad for the new dentist - he's in for a surprise with that staff!! He'd do well to fire mostly all of them and hire new people!!!
WEST PALM BEACH, FLORIDA -- Went in for consult and exam. Was talked into purchasing the New Denture Wearers Package. This consisted of a full set of temporary dentures and several months later fitting and dispensing of permanent dentures. The Temporary dentures never fit, despite having to go back to the office and wait for hours to be seen and refitted, only to return and receive dentures that did not fit any better at all, after the time and aggravation of returning for adjustments.
After only a week or so of trying to wear the temps, I decided to just wait a few months for the fitting of the permanent dentures. Upon returning six months later, as advised, I was fitted, if you can call it that, and had to wait several days for the supposedly 'premium' dentures to be made. Then, you are called to come in for a final set of impressions and fitting.
Upon insertion of the full set of dentures, I immediately noted and stated that the dentures did not fit well, and looked terrible. I was told to wait a week and come back in for yet more adjustments. And, BTW, I paid these crooks up front... about 1400 dollars... They have my cash, and I have absolutely nothing of any value to me... The dentures they fitted and sent me home with are terrible in both fit and looks.
When you complain, they give you a lot of BS, and in addition one particular dental tech, I don't know if she is even licensed, is absolutely a lying, obnoxious young lady. Very obnoxious and not helpful at all. And totally unprofessional, as is most of the staff at this business. They are in it just to make money off of people with no regard for the finished product, a very poor quality medical dental device which they are very bad at fitting and creating.
I am going to go back and ask for a refund, and if they do not comply, I intend to report the dentist and this business to the State Dental Board / Board of Health, the State Attorney Generals Office and the BBB. Stay away from this place. They are dishonest, unprofessional and a total rip-off.