Affordable Seating

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2.5 out of 5, based on 6 ratings and
11 reviews & complaints.

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Affordable Seating -- BUYER BEWARE
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Rating: 1/51
CHICAGO, ILLINOIS -- We placed an initial "quick ship" order that took a month for them to ship. Decent product at a decent price. They assured us it was a 1 time deal only to find complaint after complaint on the internet.

We placed a second order, again quick ship with the same results|. Only this time they entered the wrong product". We received a confirmation from the web site of the order that was correct|. Apparently their web site does not plug directly into their own system and the order has to be re-entered/. They entered a similar, but different product (that did not match our first order).. Then they blamed us for the error even though we had a confirmation page and refused to refund anything or replace any item?.

Then their "customer service" got involved!. THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. If you get Issac L as your representative escalate immediately unless you like dealing with gross incompetence (I understand why he will not give out his last name).
     
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Slow Shipping Time, but Worth the Wait
Posted by on
Rating: 4/51
CHICAGO, ILLINOIS -- Although this firm over promised and under delivered as far as delivery times were concerned, the end result merits high marks. For what we paid, the furniture was just gorgeous and it all came in really good shape, with the chairs assembled and ready to go.

I was impressed by their selection on the website, and the quality of the chairs compared to what we've ordered in the past is strikingly better. The delivery delay was inexcusable, but I would rather get high quality goods late, than junk the day after I order it.

My lesson learned from this experience: make sure to order items with plenty of time to spare as shipping might be delayed for some reason or another.
     
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Worst Customer Service Ever!!!!!!!!!!!!!!!!!!!!!
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- WARNING!!! THIS COMPANY WILL PUT YOU OUT OF BUSINESS! They have had our order since July, it is now October. $26,000.00 in furniture. I too have been lied to about when my order was actually going to ship. Keeps moving up by a week and has since August 24. I can't open my business and they are very close to putting me out of business due to their exceptionally poor business practices. I would tell everyone NOT to use this company, they will not deliver. The worst vendor I have ever dealt within my life and I have been working with vendors for 30 years. I have been lied too, hung up on, been treated very rudely and still have no idea if I am ever going to get my furniture. I too have emails with their lies and intend to file legal action. I know I am not the first. I have three more restaurants to build and they will get none of my business.
     
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Check elsewhere before you order from this company
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CHICAGO, ILLINOIS --
What happened to me?

1. I placed my order and after 20 days, no one provides me anything about the status of my order.
2. I called to check on my order and they then said they have no items in stock. I have to change to something else or wait another month or two. I was running out of time so I had to go with what they have.
3. When the chairs were sent, the company sent a different model and then claimed it was an "upgrade" -- nothing like the chair I wanted. I found out when the order arrived one week later.
4. I chatted with customer service department and they did not care at all what the facts were. I tried to ask for replacement with offer to pay extra shipping on my part but they didn't care.
They had no interest in taking back the chairs I did not want, which they shipped as a "substitution" without informing or asking me if it was okay.
5. They tried to sell more item and tell me that they can do nothing with the wrong item I've got. Basically saying they refused to take any return.

Thing to learn!!!

1. They are a few dollars cheaper but if they always ship the wrong item, it won't be of any use for your project. The product is poorly made from China.
2. They don't give you any information -- dragging out your deadline, which makes it very hard to cancel and order from elsewhere.
3. If you have a lot of free time - try them :)
     
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Don't care
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CHICAGO, ILLINOIS -- On 4/27/2009 purchased 15 table top was invoiced for $2,566.44 which included freight change of 2446.94. When product finally arrived end of September the tables were damage and return and noted on the bill of lading in accordance with invoice direction. Because of the duration of getting product and the coninous emails and telephone calls I decided to purchase tables from another internet vendor, and glad I did. What Affordable seating did was charge me for return shipment and restocking fee. This was reported to BBB and Affordable seating did not respond. I'm now going to tell the world this company say one thing and does what they want. I will never do business with them again and hopefully this will be read and help someone else to choice anyone other than Affordable seating.
     
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Torn Seat Cover
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Rating: 1/51
CHICAGO, ILLINOIS -- I ordered 8 bar stools for my house. When they arrived one was damaged. It has been over 4 months since they agreed to replace the seats. To date no action to replace or repair the damaged seat
     
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Good Quality Restaurant Furniture
Posted by on
Rating: 4/51
CHICAGO, ILLINOIS -- I'm opened a bar and grill and Affordable Seating was recommended to me by a friend who is also in the restaurant business. I usually don't like ordering such big items from the internet, but I could see that the chairs he bought from them were high quality, so I took a chance. I was not disappointed. The bar stools I ordered are well-made and I saved a bundle!
     
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Saved $10 Per Chair by Buying Sale Items
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Rating: 4/51
CHICAGO, ILLINOIS -- It took me three weeks to get furniture I ordered from Affordable Seating that was supposed to take 7-14 days to arrive, but I guess when accounting for business days it wasn't too far behind. The prices were good on sale items which actually were available in a lot of options. No need to custom make stuff that nobody notices anyway. This is good, solid, functional furniture. I saved $10 per chair by going with the sale version.
     
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Affordable Seating SUCKS !
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CHICAGO, ILLINOIS -- I ordered based on them telling me they had everything in stock and paid up front allowing 21 days for shipping. Every several days they would call saying they didn't have certain things and want a revised invoice. I told them from the beginning that we opened on August 19Th and we could not keep delaying. They lied and jerked me around until six days before I opened. I told them to keep their furniture and give me a credit back on my card and amazingly they had all the furniture and was shipping my order. I told them not to ship it, that I had ordered everything from a reputable company. Now they won't issue me a credit and I'm disputing it with the credit card company. You will regret doing business with this place. This has, hands down, been the worst experience I've ever had with a company. I usually don't post reviews but I felt this one was a must. Affordable Seating SUCKS !
     
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Do Not Order From Affordable Seating
Posted by on
Horrible Company. Company and its employees take no responsibility for its lack of communication and the fundamental problems within it. They will say whatever they can to get you off the phone when you have a complaint. Items do not ship in a timely manner, or at all, and they keep putting customers off. Good Luck trying to get your money back.

DO NOT DO BUSINESS WITH!!!

     
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