CHICAGO, ILLINOIS -- I ordered a double sided booth for our school library. We didn't have the money to go with another company. In fact we ordered it with donations from the staff and teachers for the principal for Christmas. The order allowed us to select a grey and green scheme that matched our school colors really well. It also allowed us to get a double booth at the price of a single. We received a response that they were changing our colors to an orange red upholstery color with our green vinyl.
After arguing with them about colors, we went with a substitute that wasn't even available on the order form. By the way, to get any material covering on a booth that clearly came with it was an extra $95. Then we received it this week, and it is a single. I have my confirmation that says I ordered a double booth. Their response when we contacted them was that of course a double booth would cost significantly more than a single and we only paid for a single so there is nothing they can do about it.
CHICAGO, ILLINOIS -- We placed an initial "quick ship" order that took a month for them to ship. Decent product at a decent price. They assured us it was a 1 time deal only to find complaint after complaint on the internet.
We placed a second order, again quick ship with the same results. Only this time they entered the wrong product". We received a confirmation from the website of the order that was correct. Apparently their website does not plug directly into their own system and the order has to be re-entered. They entered a similar, but different product (that did not match our first order).. Then they blamed us for the error even though we had a confirmation page and refused to refund anything or replace any item?
Then their "customer service" got involved! THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. If you get ** as your representative escalate immediately unless you like dealing with gross incompetence. (I understand why he will not give out his last name.)
CHICAGO, ILLINOIS -- Although this firm over promised and under delivered as far as delivery times were concerned, the end result merits high marks. For what we paid, the furniture was just gorgeous and it all came in really good shape, with the chairs assembled and ready to go.
I was impressed by their selection on the website, and the quality of the chairs compared to what we've ordered in the past is strikingly better. The delivery delay was inexcusable, but I would rather get high quality goods late, than junk the day after I order it. My lesson learned from this experience: make sure to order items with plenty of time to spare as shipping might be delayed for some reason or another.
CHICAGO, ILLINOIS -- WARNING!!! THIS COMPANY WILL PUT YOU OUT OF BUSINESS! They have had our order since July, it is now October. $26,000.00 in furniture. I too have been lied to about when my order was actually going to ship. Keeps moving up by a week and has since August 24. I can't open my business and they are very close to putting me out of business due to their exceptionally poor business practices.
I would tell everyone NOT to use this company. They will not deliver. The worst vendor I have ever dealt within my life and I have been working with vendors for 30 years. I have been lied to, hung up on, been treated very rudely and still have no idea if I am ever going to get my furniture. I too have emails with their lies and intend to file legal action. I know I am not the first. I have three more restaurants to build and they will get none of my business.
CHICAGO, ILLINOIS -- What happened to me? I placed my order and after 20 days, no one provides me anything about the status of my order. I called to check on my order and they then said they have no items in stock. I have to change to something else or wait another month or two. I was running out of time so I had to go with what they have. When the chairs were sent, the company sent a different model and then claimed it was an "upgrade" -- nothing like the chair I wanted. I found out when the order arrived one week later.
I chatted with customer service department and they did not care at all what the facts were. I tried to ask for replacement with offer to pay extra shipping on my part but they didn't care. They had no interest in taking back the chairs I did not want, which they shipped as a "substitution" without informing or asking me if it was okay. They tried to sell more item and tell me that they can do nothing with the wrong item I've got. Basically saying they refused to take any return.
Thing to learn!!! They are a few dollars cheaper but if they always ship the wrong item, it won't be of any use for your project. The product is poorly made from China. They don't give you any information -- dragging out your deadline, which makes it very hard to cancel and order from elsewhere. If you have a lot of free time - try them :)
CHICAGO, ILLINOIS -- On 4/27/2009 purchased 15 table top was invoiced for $2,566.44 which included freight change of 2446.94. When product finally arrived end of September the tables were damage and return and noted on the bill of lading in accordance with invoice direction. Because of the duration of getting product and the continuous emails and telephone calls I decided to purchase tables from another internet vendor, and glad I did.
What Affordable seating did was charge me for return shipment and restocking fee. This was reported to BBB and Affordable seating did not respond. I'm now going to tell the world this company say one thing and does what they want. I will never do business with them again and hopefully this will be read and help someone else to choose anyone other than Affordable seating.
CHICAGO, ILLINOIS -- Being able have a custom finish made to match my table tops was a big help. Customer service worked with me patiently to make sure they got the finish just right. The chairs match my tables perfectly. Couldn't be happier!
CHICAGO, ILLINOIS -- I like that they make furniture in the US. The solid wood tables and the wood chairs that I bought were really top notch quality. The salesperson was helpful and they even made a stain to match my other furniture.Also I didn't have to wait long for shipping.