CHIGAGO, ILLINOIS -- Have to say it's been a long time that I have been this disappointed with customer service. We made a mistake and ordered the wrong height of table base... 100% our fault, but it took me almost a week to even get a hold of someone about swapping/exchanging just the poles. We sent them back 2 day priority and they were received almost 2 weeks ago. I sent SEVERAL emails expressing that we REALLY needed the correct poles so we could get out our new tables and chairs (the bar stools were sent to us week before our table tops so we have had to store them all over the restaurant for a while now). I never heard back from anyone.
So I called and am still told that I need to wait longer. I am unsure what is taking so long. You received the "wrong" pole, re-invoice me for price difference and shipping, I pay and you send the correct sized poles back to us... DONE. This is my first time using this company and it will be my last and I will make sure that my other restaurateurs know to steer clear.
UPDATE: AI was contacted and told that the correct poles would be shipped as soon as I approved and paid for the updated invoice... Great, except that the invoice is quadruple what the difference actually was including almost $80 in freight (when we shipped the pole back to them it'd cost us $40 for 2 day express)? When I asked why it was so much I was told that this is how it had to be done... wow! Got my money now on to the next customer to screw over. I could never treat my customers like this. I would be out of business but sadly a business this big can sometime just do whatever they want... And they do!
CHICAGO, ILLINOIS -- I recently opened a restaurant so I was starting from scratch. I was looking for one place where I could buy all of the furniture for my bistro - chairs, bar stools, tables and booths. I found everything all in one place at Affordable. It was nice to be able to have everything delivered all at once from the same supplier. The prices were also really good, which helped me stay under budget.
BRIDGEPORT, CONNECTICUT -- I had never heard of Werzalit before but I'm glad the salesman at Affordable talked me into buying Werzalit patio table tops. The material looks natural yet it's really durable and easy to clean. It's great for outdoors to where they are in the Sun a lot. I got a good deal on them too.
CHICAGO, ILLINOIS -- I ordered a double sided booth for our school library. We didn't have the money to go with another company. In fact we ordered it with donations from the staff and teachers for the principal for Christmas. The order allowed us to select a grey and green scheme that matched our school colors really well. It also allowed us to get a double booth at the price of a single. We received a response that they were changing our colors to an orange red upholstery color with our green vinyl.
After arguing with them about colors, we went with a substitute that wasn't even available on the order form. By the way, to get any material covering on a booth that clearly came with it was an extra $95. Then we received it this week, and it is a single. I have my confirmation that says I ordered a double booth. Their response when we contacted them was that of course a double booth would cost significantly more than a single and we only paid for a single so there is nothing they can do about it.
CHICAGO, ILLINOIS -- I was looking for some solid wood chairs, bar stools and table tops. I wanted to buy American products that were locally made and I was happy to find that Affordable had a big selection of American made wood bar stools, chairs and tables. The quality seems to be premium grade too and I got an especially good price for all the items I ordered. The wood is also FSC certified, which I appreciate.
CHICAGO, ILLINOIS -- I like that they have such a big selection of metal chairs and matching bar stools to choose from. I was able to find exactly the chair I was looking for and the matching bar stool to go with it. They also had a lot of different frame finishes and seat option to choose from.
CHICAGO, ILLINOIS -- I needed some stackable chairs delivered fast and they needed to be delivered in time for a big event. Fortunately, not only did I find some banquet chairs for a really good deal on Affordable's site. They also sent them out very fast, in just a week. The chairs arrived in time for my event and they look good too.
We ordered bar stools and bar chairs from Affordable Seating for our bar. They arrived in a timely manner but they were in awful shape. Rust all over them, the boxes were banged up. We took pictures right away and sent them in to the website. Received an email saying they would look into this. Since then I have been emailing them with no response. Do not buy from this company. Awful furniture. I have never been so disappointed with a company.