OWASSO, OKLAHOMA -- I would not recommend All American Fitness in Owasso unless you are willing to be harassed by the big bully at the customer service counter. I needed to cancel my membership for personal reasons; we are cutting back on extras as a family. I asked the man to let me know how I could go about terminating my membership; I knew our contract was almost up. He proceeded to ask me 20 questions about why we were canceling our membership in a very demeaning manner; I felt like he was treating me like a little kid even telling me that "walking is not exercise" when I told him I would walk at home for exercise. Since when is walking not a form of exercise!!
I finally had to ask him to stop harassing me and just please let me know what I needed to do to cancel my membership. He then scribbled a number on a post it, put it on the counter and then started walking away in a huff. I had to call him back to ask if there was anything else I needed to do or know to get it canceled. Just 30 days notice he replied. I then called the number which had no option for terminating contracts so I pressed 0 and got to an actual person after about 5 minutes.
Then I was asked for our 9 digit account number - WOW! SOMETHING ELSE I NEEDED TO KNOW TO CANCEL THE ACCOUNT - the lady on the phone was able to look up my number after a few questions and now I have to email or fax in a formal request.
OKLAHOMA CITY, OKLAHOMA -- I have been member of All American Fitness for the last 8 years. Not to mention they scam me into signing the contract; can cancel anytime, but in actual reality, nobody been able to cancel. I am getting angry that they added the No Flip-Flop policy this summer. I forgot to bring sneaker yesterday, but this one girl get heisty with me, she was pointing finger, yelling that I have nasty attitude. I am a paying customer, and there is no way to treat your customer like that. I wanted to file a complaint with the manager, but she conveniently no available.
OKLAHOMA -- They lied. I told them up front that I cannot do a 24 month contract because I knew I would move in 1 year. They assured me that I would not have to pay a cancellation fee in this situation. When I tried to cancel they are requiring me to pay the fee. They say that my contract says nothing about not pay the cancellation fee. I talked to supervisors at the local and corporate level. They are jerks and corrupt. I wouldn't give a penny to them for this type of customer service if I were you.
OKLAHOMA CITY, OKLAHOMA -- My friend and I went to All American Fitness on Northwest Expressway in Oklahoma City. We were told that we could sign a month-to-month contract with a 24 month locked-in price by the salesperson, **. We weren't sure that we wanted to stay there, but he assured us we could cancel anytime, any month. Two months later, we decided to go to Aspen, since it is a much nicer facility, but it turns out ** scammed us into a 24 month contract. So, now we are stuck with it. Lying, deceptive Salespeople. STAY AWAY!
TULSA, OKLAHOMA -- I've read a few complaints about All American Fitness in Tulsa, OK, but I cannot say I have had anything but a great experience there. I did notice that the negative reviews I read are about 2 years old. I joined the one off Lewis by the Post Office early 2007. Everyone has been super friendly and helpful since the day I joined. They always call me by name when I check in and give me a friendly "see you next time" on my way out.
The facility is clean and the equipment is all modern and in good shape. The pool and locker room is nice and clean. Even the clients have been friendly to me. I joined on a month to month membership and was a member for about 9 months. I recently moved to California so had to discontinue my membership, but would join again if I ever moved back. Nice gym. Nice folks.
OKLAHOMA CITY, OKLAHOMA -- Get everything in writing and triple read it. We fell for the year contract. We had a problem and could not afford it right after we signed up. We talked to the lady that signed us up. She said it would be cancelled. She was doing us a favor. We did not go back and even try to use the membership again. On month or two before the end of the contract my husband's wages were garnished. I contacted them and they said we could not use the membership even though we had to pay thousands of dollars and that the lady had no right telling us that she could cancel it. We were not invited there. It has been four years now and it has happened again.
NO WARNING. Just garnished wages. I do not know how they get away with this. Our legal system should be ashamed of themselves.
BROKEN ARROW, OKLAHOMA -- Let me start with; No I didn't read the contract when I signed it. I know that I will get jumped on for that, but I wish people would be honest and admit that NO ONE (except maybe a lawyer) reads everything they sign. I didn't read all the fine print because I honestly thought that I was dealing with a good company and forthright salesperson. She seemed to be open about everything. However, I wasn't told about the cancellation policy. I have recently moved only 12.4 miles away, only half of the 25 miles required by the contract. However, it would take me 30 - 45 minutes to arrive at the gym, after working out for even an hour and driving home that is 2.5 hours out of my day.
I have a full time job as a special education teacher and I have a family, I cannot take this kind of time out of my day even once a week. I explained that I would be more than happy to pay a cancellation fee, this is unacceptable to them. I am now waiting on them to produce the contract that I signed, they cannot, or have not yet produced a copy of it. If they can produce it I will pay, because it is my legal responsibility, but it's also my right to inform everyone I can that All American is not to be trusted and that if a person does want to join a gym, it is much better to be on a month to month basis than it is to sign a contract.
TULSA, OKLAHOMA -- All American Fitness Center's "Today Only - No Contract, $15 a month", ads are deceptive -- But no different than other industries that have to get you in the door to sell you. At worst they waste your time. All American takes it beyond. I purchased a lifetime membership and do I regret it. At least if I was paying monthly I could go elsewhere with my money. They take every loophole opportunity to charge extra -- and the examples are too numerous to describe here.
So my advice is (1) Go somewhere else. (2) If you mess up and join, READ AND KEEP your contract - you'll need it, and most importantly, (3) NEVER, EVER, give them access to your bank account. You WILL regret it.
TULSA, OKLAHOMA -- I have been a member of All American Fitness in Tulsa for about 5 years. I have noticed that the Broken Arrow location is the company's "baby" and the two Tulsa locations are consistently shortchanged. From the newest equipment to the classes they offer (times and variety) to overall maintenance, the B.A. club always comes out ahead, while the two Tulsa locations remain neglected. About 2 months ago the 69th & Lewis location had a fire that has completely closed it down for an undisclosed amount of time. (Rumor is until Thanksgiving!!) I now have to travel to the next closest location, 31st & Garnett (Which is still across town for me).
I am a runner and the air circulation in this location is so poor that the treadmill area is consistently between 77-80 degrees. This is unacceptable and unsafe for long distance runners. If I wanted to run in the heat, I would stay close to home and run Riverside. Even though I have called the corporate office 4 times and spoke to numerous people at that club over the past 2 months, nothing has been done to correct the problem. Not even so much as a fan in that area! (Which I have specifically requested)
The place in the club that should be the coolest (near the cardio machines) is actually much hotter than any other area of the club! All American needs to get on the ball and step up the service and amenities in the Tulsa locations.