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Will Never Fly Allegiant Again
Posted by Lz on 01/02/2009
CALIFORNIA -- First time flying with Allegiant and the last, I have never encountered such rude attendants as well as uncaring. We flew with our two yorkies in their proper kennels as soon as we entered the cabin we weren't greeted with hi welcome etc. Instead it was "you know you can't sit together with those animals, I said excuse me? She repeated it and loud I was shocked. We have always flew with them and have never had any problem, so I said as much so my husband and I got to our seats just two seats together when they closed the doors the attendant announces and ask if someone would be willing to change places with my husband so that "the puppies could be separated because two puppies are not allowed to be side by side in the same row I asked why all she did was to bring me the rule book so I said tell me why she said I don't know why so I was so upset I said I never had this problem with west jet so she blurts so why don't you go and fly West Jet. We paid $100.00 Each for our puppies and they don't even get a seat what a joke, she also she also told me if I don't like it to get off the plane.

Passengers said I got a raw deal and rude treatment so when we fly back home we will go with a real airlines that care about people.

Lz
     
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Posted by madconsumer on 2009-01-02:
i feel if you wanted your pets to have their own seat, you should have paid full price for a seat.
Posted by Mrs. V on 2009-01-02:
This is what is on Allegiant's web site regarding pets:

Can I bring my pet on-board?

Allegiant Air accepts only cats and dogs in the cabin of the aircraft. The pet must be able to stand up and completely turn around inside the kennel. The kennel must be a FAA approved carrier, which must be able to fit underneath the seat. The dimensions for the pet carrier are 9” H x 16” W x 19” D. For health reasons, Allegiant allows only one pet per carrier and also requires a certificate from a veterinarian, dated within 30 days of the travel dates, stating the pet is in good health, is able to travel and is current on all vaccinations. Allegiant charges a $100.00 per segment fee for each pet. This fee must be paid at the time of booking the reservation. To book a reservation with a pet, please contact the Allegiant Reservations Center at 702-505-8888 option 1 and tell the agent you are booking with a pet. The per segment Booking Fees will be waived.

Can my child traveling alone bring a pet on-board?

Yes.
Posted by Mrs. V on 2009-01-02:
There may have been confusion with this part:

"For health reasons, Allegiant allows only one pet per carrier" even though each pet had it's own carrier.

And, by the way, the airline attendant isn't allowed to show any pax the 'big book of rules' that they have. It's a violation of the Airlines, TSA and Federal.

Posted by jktshff1 on 2009-01-02:
Another case of someone "special"
Posted by Anonymous on 2009-01-02:
"...we fly back home we will go with a real airlines that care about people." They care about you, not your dogs. Many airlines don't even transport animals - not worth it.

Westjet isn't much different than Allegiant... high cost of (being) cheap.
Posted by Ben There on 2009-01-02:
I know that if you had each been holding a baby, they would have made you sit in different seats as well because there is only one extra oxygen mask per row. I am not sure if this is what they were thinking about with animals, though.

As for flying Westjet, Allegiant and Westjet don't share a single route in common because all Allegiant flights are domestic USA and all Westjet flights are domestic Canada and transborder.
Posted by Anonymous on 2009-01-02:
Perhaps they wanted the dogs separated as to prevent them from yelping at each other. Flying sucks. My best advice to anybody flying is a handful of xanax and check in your humanity along with your bags. Good info! (VH)
Posted by Anonymous on 2009-01-02:
I think Crabby may be right about the yapping, but I have to disagree that your post is helpful....I'm having a hard time believing that the flight attendant spoke to you in such a manner, and I'd like to hear her version of what happened.
Posted by Anonymous on 2009-01-02:
Typical New Yorkie attitude, IMO.
Posted by old fart on 2009-01-02:
New yorkie attitude.... oy vey!
Posted by Suzeeee on 2009-01-20:
Regarding the pets.... this couple sounds a bit high maintenance. I'm sure the Flight Attendant told them the rule (albeit incorrectly) and they gave her/him an attitude. You can tell by the comments that they were unreasonable to the crewmembers. Aside from that I wanted to comment to Mrs V that while we Flight Attendants are required to protect the sensitive information in our manuals, we ARE not only allowed but in some cases required to show certain information to the passengers.
In this case there it was correct for her to show the FAR to the passenger.
Posted by Anonymous on 2009-01-20:
Not only are yorkies yappy, they smell. If I pay big bucks for an airline ticket, I sure wouldn't have one under my seat. Pets belong in the hold, or at home.
Posted by Lisa on 2012-01-09:
What matters is how rude they were!!! I haven't even flown that airline, but I purchased tickets for my 2 nieces to come to see me from ND to Tucson, and the treatment they received was unbelievable. We arrived 40 minutes prior to take off for their return flight, and they were treated so rudely that my teen age niece said to the guy who was hollering in her face to get out of her face. He threatened to call the police. My older niece asked to talk to someone else and while she was trying to get them a seat someone flagged her over, she came back and said they couldn't and they would need to buy a new ticket! They wouldn't even let them on the next flight. No other airline would do this!!! And okay some ass is going to post but it is their policy. Policy does not equate to customer service--and allegiant has none. They won't be friendly when they communicate their policies, won't be apologetic, and won't even let you fly the next flight even when you are 40 minutes early!!! I suspect the rude comments in response to this poster were actually allegian airline employees. Don't fly with them, they are jackasses. I have flown many times including overseas, and not surprisingly have missed a few flights. None where I arrived 40 minutes in advance. But on every flight for which I arrived late, each of which was different airlines, I was put on the next available flight. Allegiant is outrageous!
Posted by 85750 on 2012-01-09:
I agree that the employees at Allegiant airlines are extremely rude. While the pet policy is what it is, they could have communicated it politely to this couple. My experience with the airline was also very poor. I purchased tickets for my nieces to fly from Bismarck, ND to visit me in AZ over Christmas and New Years this year (2011-2012). They wanted to get away because their brother, my nephew, had just passed away in September and it was too close, they wanted a change of scenery. So the flight to Mesa from Bismarck was okay, but on the return flight, we arrived 40 minutes in advance of the flight. My nieces were told that the boarding had closed. It was surprising, but their policy is that you must be checked in 45 minutes in advance. So it is not my complaint that they have this policy even thought I don't like it, but rather how it was told to my nieces, with absolutley a very rude tone. The man behind the counter was so rude to them that my 30 something year old niece, who looks much younger, asked if there was someone else they could talk to. He directed her to another person, and while they waited to talk to her, he told them to move their luggage. My teenage niece said something along the lines of they had no where to put there luggage. He then hollered at her and she felt that he was shouting in her face, so she said "get out of my face." He then threatened to call the police on them, saying "Do you want me to call the police?" My older niece said to her sister, "come on let's go." Then my sister and I arrived back at the small airport where the flight was taking off from out of Mesa. By this time there was still about 35 minutes before the flight. I was driving so my sister went in and although my nieces were about to leave she went to the women who the rude agent had told them to talk to. She started trying to help, even trying to see if there were still seats on the flight, when she was called away by someone else. Then she came back and said told them that they couldn't fly on this flight and in order to fly on another flight with them they would need to purchase new tickets! This was a shock to me as I have flown for many years, and have missed a few flights in that time. For all of the flights I missed, and arrived at the airport for it, I was offered the option of being put on the next available flight (which may have been the next day or later but still offered a flight). Allegiant may have had a seat available, as indicated by the person at the counter who was trying to assist them when she was told not to do so. But more importantly, they did not even offer to get my nieces on the next flight the following day!!! My sister said to the girl who conveyed that new tickets would need to be purchchased, "this is is the worst airline ever." At least they didn't threaten her with calling the police over that. The girl behind the counter said "yes," and said "your better off flying out of Sky Harbor." So if you can fly any other airline, don't use them. Especially if you are ethnic, as my nieces are young native Americans and were treated very poorly, not just in regard to policy, but in regard to common courtesy. No customer service and very different from other airlines in regard to allowing you on the next flight if you miss yours!
Posted by cheated and lied to on 2013-07-23:
Allegiant Air employees are rude and uncaring and you can't talk to anybody who has any authority to do anything about any complaint you have. they simply do not care about customer satisfaction. I will never fly with them again
Posted by Sabrina on 2013-09-04:
Why do we have to pay 200.00 return for a sm dog that actually doesn't get a seat, which I understand, but that they are considered my free personal carry on. So they get to resell that suposed seat and if I need a carry on I have to pay more money. Why not allow 1 free carry on to store above, that would be fair.
Posted by flyinggriffin on 2013-10-17:
Don't feel bad. The Allegiant F/As are not only rude to passengers but when they come to corporate they are rude to the people who work there every day. They act like they are better than anyone else in the airline, forgetting there are a lot of people who enable them to fly from place to place.
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How Does Allegiant Air Stay In Business
Posted by Mannk on 01/02/2009
I am stunned by the scheduling practices of this airline. Several months ago, my parents purchased 2 tickets on Allegiant Air from Peoria IL to Mesa AZ leaving today at around 8pm. About a week ago, they went to confirm their arrangements. Online, the scheduled departure was bumped up to 11 something AM. Seeing as this was a huge change (8 hours) that also impacted their bus reservation to get to Peoria, they called Allegiant. The first person they spoke with told them that the computer was wrong and that there had been no change in schedule. Uneasy with this answer, my parents called back and spoke with someone else, who first denied a change in schedule, but after checking into it, then confirmed the change. Based on this info, my parents then had to rearrange their transportation to the airport in Peoria.

Fast forward to this morning. My parents arrive at the airport more than 3 hours early. The board says their flight is still at 11ish. (I think you probably see where this is going...) About 10am, the scheduled departure time changes back to the 8 pm time! Reason given---it's the holiday time, so schedules are fluid.

Incredible! Now my parents get to sit in the Peoria airport for 8 extra hours. Does Allegiant not care about customer service at all? I suspect you can only treat your passengers this way once, unless there are no other airline options. Our family will NEVER use this airline again.
     
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Posted by moneybags on 2009-01-02:
I have heard that this airlines LAST and FINAL flight will be this Sunday, 1/4/09.
Posted by Mannk on 2009-01-02:
Well, that's just peachy! I've searched for confirmation of your info online, but without any luck. Time will tell, I guess. Thanks for the tip.
Posted by Anonymous on 2009-01-02:
It amazes me that people complain when things go wrong flying with airlines such as Allegiant, Spirit, etc.
These airlines poach the cheap customers (bus crowd). Flying into secondary markets, with very tired aircraft and marginal flight crews/customer service.
You get what you pay for.
Posted by Mannk on 2009-01-02:
to VF-213: By the time it was all said and done, my parents' tickets including all the "extras" were approximately $350 apiece. I don't call that a cheap ticket. Don't people living in secondary markets deserve decent customer service?
Posted by Anonymous on 2009-01-02:
Mannk respectfully, two points.
1. Secondary markets are fine, I was pointing out these airlines fly to secondary airports/markets, nothing to do with pax geography.
2. If by "extras" you are including taxes, the actual ticket cost was cheap. You bought on price, as you could have flown a legacy from surrounding airports.
Bottom line, I still contend you get what you pay for.
Posted by Mannk on 2009-01-02:
VF-213:
I agree that you get what you pay for. In this case, my parents, who aren't as internet savvy as you or I, didn't realize how easy it is to check out an airline's reputation or reliability. I'm sure they have learned a valuable lesson in that regard.

The main "extra: I was referring to was the luggage fees they were charged. Without that, each ticket was closer to $300. Unfortunately, the closest legacy airline that they could have used was still at least a 2 1/2 hour drive away.

They saw an opportunity to fly non-stop from an airport less than an hour from home for what I still contend was not a cheap price. Their mistake was in trusting that this particular airline would operate in a reasonable manner.

As always, BUYER BEWARE!!!!
Posted by vector4 on 2009-05-01:
I've had to wait hours upon hours traveling on non-budget airlines... thats just a fact of flying. 8 hours IS a long time but as cheap as allegiant is I personally wouldn't complain. I flew on them roundtrip to Vegas from Louisiana for $190 after taxes (I never check bags) and for that price they can stuff me under a seat and I'll just take a nap.
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Very Unusual Check In Policy
Posted by Fromundas on 04/03/2010
LAS VEGAS, NEVADA -- I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her birthday.
On arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed buy the attendant assisting a family of 4 just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited out air fare. At first, I thought this was just a bad April Fool's joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based out of the local 29 Palms Marine Base and was serving duty in Iraq, joined us in the check in line. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the attendant, asked for consideration for her boarding this flight, as she could not afford to forfeit her fare, and could not afford the $258.00 fare needed for the next available flight departing 5:20pm the following evening.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air check in counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the attendant from Allegiant Air had acted. I truly feel this attendant got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
     
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Posted by dan gordon on 2010-04-03:
Most if not all airlines have a 45 to 60 minute cutoff to check bags before a flight. The fact that you arrived 43 minutes prior doesn't make Allegiant the bad guy.
Posted by spiderman2 on 2010-04-03:
I quote right from their website ...
"What time should I arrive at the airport for my flight?
Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled departure. Customers need to be checked in no less than 45 minutes prior to scheduled departure which is when the Ticket Counter closes." Its pretty simple, you missed the check-in time. I don't know why people think the airline should care more about their time and money than they do.
Posted by Ben There on 2010-04-03:
At most airlines the computer locks out agents so even if they wanted to check you in they could not.
Posted by stephenm on 2010-04-04:
It is not a matter of providing bad customer service or who can come up with the best reason for being late or the most urgent reason for travel.
The cut-off time is 45 minutes so that the TSA can search your bags if they need or want to and then they can be loaded. It is a security matter. Whenever you fly today, take the airlines' advice and get there at least two hours ahead.
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Poor Customer relations
Posted by Dissapointed customer 44 on 07/20/2010
This spring we were booked on a early morning flight with Allegiant Air. The flight was delayed over 9 hours due to issues with the plane coming from Las Vegas. We ended up missing an entire day in Vegas as well as a Golf Reservation. Those on the flight were given a whopping $25 voucher for their troubles. I wrote a letter to Allegiant Air that took over 3 months to get a response. Their response was your lucky you got the $25 voucher. Buyer beware of this airline who does not care about it's customers and only cares about the bottom line. They may be cheaper but you get what you pay for. Look for another airline to fly.
     
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Posted by Weedwhacked on 2010-07-20:
All airlines have delays due to many reasons. Allegiant is a small discount carrier without the number of planes as the majors. When you buy cheap you get mediocre service sometimes. Were you looking for a free round trip instead of the $25 voucher?
Posted by dissapointed customer 44 on 2010-07-21:
I don't disagree that the low cost carriers have a lower profit margin but a good portion of their profit is generated by extra fees such as baggage fees or food charges. I would have been satisfied with a voucher for half of my flight which would have been about $80. I have flown other low cost carriers who have no issue in giving a free round trip ticket (example: tran air)because they know they will make it up other fees and services. The biggest issue was the delay in response to the letter and the attitude of the individual giving this response.
Posted by Marty Gehrke on 2012-11-12:
Allegiant told me that they would respond to my issue in 4 to 6 weeks. I waited until the 6th week and contacted them now they are telling me 6 to 8 weeks.
I sent 2 different requests back and now they won't respond at all!!!!!
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Worst flight in 40 years of airline travel
Posted by Boris_ on 07/21/2009
My wife and her two sisters secheduled a roundtrip trip from Phoenix, AZ to Medford, OR. The flight was delayed because of "mechanical problems". They finally ordered pizza which was cold and then provided soda pop in very small cups. The outgoing flight should have arrived in Medford at 7:10pm. It did not arrive until about 1:30 AM. It was the last flight at the Medford Airport but they could not quickly unload the luggage so everyone could go home. My wife's luggage was no where to be found. She was about to report it lost when it came up the baggage ramp. No other baggage had come up the ramp for quite some time. No compensation was offered for being over 7 hours late.

On the return trip we kept checking the alrline's website for any delays, etc. None showing they went to the Medford Airport two hours early as the airline demanded only to find out that they had "Mechanical Problems" again. Same yucky, cold pizza and soda. Finally they were told they would depart about 1:30AM. As they went through the baggage check the ticket clerk "Scott" was very rude. One bag was 6lbs overweight. After having them wait over 6.5 hours (the plane did not depart until 3:30AM) nthey wanted to charge for the overweight. They had to repack the bags, which was not easy. AFTER it was rearranged in total oopen view ov everyone in the small ticket area, all closed up and within the weight limit, THEN the TCS came over to the ticket counter and demanded to hand search the baggage. A 62 year old US Citizen has just gotta be a very high risk terrorist threat don't ya think??? After not finding ANYTHING they could confiscate, they reluctantly ticketed the bag and sent it on its way.

The plane did not take off until about 3:30AM!!!. Thats about 7.5 hours LATE. All the while their website had not shown that the flight was delayed or anything when I checked it at a little after 11PM (that was about an HOUR after it was supposed to land in Phoenix). I tried to verify flight status with the company but it was closed for the day. They did not have ANY phone numbers with a live person so I could find out what was going on. For all I knew the plane took off and had crashed.

When they finally landed about 5:30AM (again about 7.5 hours late) they parked the plane quite a ways from the terminal. There were thunderstorms in the area with lightining so they would not allow deplaining (good idea). They waited another half hour while the passengers were hopping mad along with the ground crew that had to turn the plane around and this was making them very late too.

The skies opened up and really unloaded just as they started to deplane (no covered skyways). Everyone was totally soaked as the distance to the first terminal was a distance away. Then they were drenched again as they have to go from the first building to the baggabe area. Then a third drenching from the baggage area to the parking lot.

THe first sister ended up having to miss her work day as she normally starts work at 4AM (palne didn't even arrive until 5:30 and deplane until 6AM and home by 7AM) so one more vacation day wasted.

The second sister, after being up for 24 hours did make it to work but had to drive an hour to work without proper rest.

The last sister has fibromyalsia and was in great discomfort with no sleep for 24 hours and all of the totally unnecessary aggravation finally collapsed into sleep within ten minutes of arriving home.

After all of this (total delay for BOTH flights 14 hours) broke the piggy bank and offered $25 vouchers off the next flight with them. I hope it is made of very low acid paper because it will ROT before we EVER fly this abamanation of an airline again!!!

Their rates may be low but their service (or lack thereof) is even
     
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Posted by madconsumer on 2009-07-21:
i think for "mechanical problems", i would expect a delay. better safe than sorry.
Posted by Ben There on 2009-07-21:
Allegiant Airlines has older planes than a lot of other airlines. They can offer cheaper fares because it is cheaper to buy a 25 year old plane than a new one. Problem is those tend to break down more, and Allegiant is like other low cost airlines like Spirit and Jetblue that do not rebook you on the competition. You get what you pay for...
Posted by DisputeTheCharges on 2009-07-21:
I'd rather them fix the problem than fly an unsafe aircraft and potentially crash. $25 off the next flight that's like 1/2 off your next flight! In the end you got to where you wanted to go at the cheapest rate possiable safely. The Smurf Police probably figured you had something valuable in your bags that they could pocket.
Posted by Ben There on 2009-07-21:
Older people are not free from security searches. I think the reasoning is that seniors might be easier targets to unknowingly take stuff onboard.
Posted by Anonymous on 2009-07-21:
I agree with Ben. Once, when my daughter was getting ready to board as an UM, another UM(under 16), got pulled aside and searched. I'm sure it was awful for him, but mom should not have left the terminal before he boarded.

But, I understand their stance. ANYONE, minors or older people could be taking contraband on board.
Posted by Anonymous on 2009-07-21:
TCS? Don't you mean the TSA? If you didn't like the cold pizza they were providing you could have bought you own food. By the way, no matter what else occurred, overweight is overweight.
Posted by Jay on 2013-04-07:
Worst customer service I’ve ever experienced…period. Allegiant flight was delayed out of Youngstown. We live 1.5 hours away so waited to show up until 1.5 hours before the delayed takeoff time. When we got to the airport, there was no one working at the counter. They had closed up and gone home. So, no one could print us a boarding pass, even though we’d already checked in online. So TSA wouldn’t let us through. And no one was there to help. We went home. When we called, two managers denied our request for a refund. Done. NEVER FLY ALLEGIANT!
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Missed Flight
Posted by Melissabinaz on 12/31/2013
SPRINGFIELD,MO, MISSOURI -- I too have missed a flight on Aligent Air. My mistake - but with an airline this small there is no room for error. There is no backup plan with this company. Our plane was there but we were late and there wasn't another flight to our destination for 4 days. No apologies, no sorry for the inconvenience; no you are late and cannot board the plane.
So if you want to save some money ..... Buyer beware-baggage fees, charge for seat assignment, soda and not sure about the tp-didn't use the bathroom! Good luck! As for me I will stick with SWAirlines where customer service is still available.
     
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We paid for "assigned seating" but got "open seating"?
Posted by Melanie1785 on 12/24/2013
LAS VEGAS, NEVADA -- On 10/08/2013 and 12/03/2013 we paid for "assigned seating" to and from Sanford/Orlando, Florida, on Allegiant Airlines Flights 728 and 729 from Little Rock, Arkansas. We did NOT get our "assigned seats", but, were told that there was ONLY "open seating" on each flight effectively "cheating us" of our money? We did NOT fly on Allegiant Airlines, but, on subcontractors (Sun Valley and Miami Air)? Additionally, Allegiant Airlines was woefully understaffed at the check in, boarding, and unloading luggage? BEWARE!!!
     
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Keep Your Money Even Though the Weather Is Too Bad to Travel.
Posted by Huntmphd on 11/26/2013
FLORIDA -- Unbelievable. I booked a flight in early October for travel over the Thanksgiving holiday to Pennsylvania. A snow storm blanketed the airport the day before our trip and snow and freezing rain continued through the next day (our travel day). I called to cancel our trip because we would have to drive 3 hours from the airport in Harrisburg PA, through mountainous, treacherous roads to get to the family home. "Sorry" was the response, you can't cancel unless you have "trip flex" protection. Now let's review cost. Two round trip tickets from Orlando to Harrisburg cost $812.00 (including all the fees). The fees were $236.00. My husband and I are over 60 and could not risk driving in those conditions. If I had paid $75 per leg per person ($300.00) for trip flex then I could change the flight or get a partial refund to be held by the airline for 6 months to be used for a future flight. So I'm out over $800.00 because I failed to predict the weather accurately. What's really sad is that they keep fees that have nothing to do with the ticket, such as carry on luggage fee. So if I had paid about $1112.00 for my ticket on Allegiant, a bare bones, poor service, poor safety record, airline, I could have changed my flight. How stupid of me! If I had any self respect I would have booked on Delta or American. Paid $925.00 for my trip and received a refund minus $150.00 per person if I cancel within 24 hours of the flight time. Think carefully before you use this unscrupulous, unethical, unsafe, airline just because you want a direct flight. Sad...just sad. Never, under any circumstance will I use this airline again. I will log on to every complaint site I can find and tell this story. Maybe it will save someone else some serious grief.
     
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Posted by Weedwhacked on 2013-11-27:
Everything you stated is on the terms and conditions you read before buying the ticket. You would only be surprised at everything if you failed to read the contract of carriage.
Posted by Likesbeefpies on 2013-11-27:
You purchased non refundable tickets. When you purchased your tickets you entered into a contract, if you wish to breach that contract the remedy is forfeiting of your consideration. (read: $$)
Weather beyond fulfillment of said contract is immaterial.
In the future when purchasing airline tickets from any air carrier, should you need flexible travel plans, purchase refundable tickets.
Posted by Likesbeefpies on 2013-11-27:
Just curious.... if they are unsafe as you claim, why did you want to fly on them anyway?
Posted by Pete on 2013-11-27:
You purchased non-refundable tickets. That sums it up. The airline provided (or will provide) the service they said (flight to Harrisburg) so you cannot get your money back. I think, if not all, most airlines have the same policy on non-refundable tickets.
Posted by madconsumer on 2013-11-28:
only you decided the weather was too bad for travel, not the airline.
Posted by jay on 2013-11-29:
This is how airlines make money. They benefit off bad weather conditions. Welcome to america. Only thing I could tell you is dispute the charge with your CC company.
Posted by Likesbeefpies on 2013-11-30:
Jay, if airlines make money from bad weather why is it they report losses in their 10K filings? How come analyst don't talk about it when they talk about ancillary fees? Why don't they locate a hub in a place like Buffalo, NY that has crap weather? What about passengers down the line awaiting that flight in good weather areas? How do they make money from those people? What would you dispute on your credit card? Flight goes, they've fulfilled their end of the contract
Might want to think a bit before posting....
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Customer Service to Make Arrangements for Elderly and Handicapped
Posted by Hkhanneken on 10/23/2013
ILLINOIS -- Please know I thoroughly agree appalled by Allegiant Airline. I have an 85-year-old mother who is hearing impaired. She cannot speak on a phone. Allegiant would not allow me to make special arrangements for her on a flight that she is traveling alone on. The agent in customer service was the worse. For two days, I tried to reach their customer service for a total of over 1 hour and 45 minutes of waiting time. When I got through, I was told that "Allegiant treats all of their customers the same." Such a script!

I am appalled that Allegiant did not allow me to make special arrangements for her. I have done so with no problem on United, American, Southwest, British Airways, and US Air.

Where is Allegiant's customer service?
     
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Scammed by Allegiant Van Lines...
Posted by Rick.wiseman on 09/27/2013
EUGENE, OREGON -- To start off I called Allegiant Van Lines and spoke with Alisha. Allegiant sent me my bid at $3300.00. I was moving from Utah to Georgia. Did I make a mistake yes, but the fact is why are these people still doing this.

Anyway, they showed up and started packing my things. When they showed up, my wife called me and told me they had other customers product on the truck. I asked Alex if I could get a weight ticket with what the truck weighed before we start loading my belongings, he replied yes I can give you one. Anyway, long story short they loaded my belongings and I followed them down to the CAT scale, because I demanded a weight ticket. Once we got to the scale Alex had his co-partner stay with me while he went and weighed the truck. Alex came back and said the scale isn't working correctly so I will have to email you a copy, which I thought was fishy to begin with. I never did receive any paperwork other than the estimates with the bill. Long story short the bid has went up 3 times, which is at almost $9000.00.

My company helped me re-locate, which paid the deposit to move. I have had to reschedule 3 different times to get my belongings, which now they are trying to charge me storage fee. Alex is saying now, that they will not deliver my belongings until they receive full payment.

Do you believe they even had the nuts to ask my work to wire them the money? I thank all the write ups on these people because it helped me become more knowledgeable on who I am dealing with. I am working with the federal government to get my belongings back, but at least we all are taking one step closer to finally shutting them down.

Thank you for your help the other day for sending me the email address to the agent, you know who I am talking about. Please do not use these guys. They have many alias and have had there DOT number changed numerous times.
     
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Posted by Old Timer on 2013-09-29:
Very interesting alert posted on the BBB site about these crooks and scoundrels:

! There is an alert for this business !

BBB has recently received numerous complaints from consumers alleging Allegiant Van Lines Inc. failed to deliver or pick up their household goods within the promised amount of time. Some consumers on file claim they have been waiting over a month for delivery. Consumers also claim the company raised the contracted price during the move, sometimes over twice as much as originally quoted, at the time of delivery. Consumers have also noted extensive damage and/or many pieces of missing furniture and claim that Allegiant Van Lines Inc. does not respond to phone calls or emails regarding damage claims or status updates.

Allegiant Van Lines Inc. has responded to some of complaints by offering a 100.00 discount.

On July 15, 2013, BBB sent correspondence to Allegiant Van Lines Inc. requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints
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