ST PETERSBURG, FLORIDA -- I would like to share my horrible experience on your Allegiant airline. On August 1st my 6 year old daughter and I were flying from St. Petersburg to Youngstown at 7:15 in the morning. We arrived at the airport at 6:00 AM and stood in line to check our bag, which was prepaid, when I got to the counter my bag weighed 43lbs.
The gentleman at the counter told me it was over weight and if I could remove three pounds, I did and put the additional three pounds in my pack back to carry on. Then he proceeded to tell me that this bag was too big and it would cost an additional $50.00. He was extremely rude and I was not the nicest person with a tired daughter and it being so early in the morning.
This is where I have a real concern, my bag never showed up in Youngstown and was the only bag on the entire flight that did not arrive. I have to believe after not being very polite to the gate agent that he tore my bag tag off and placed it in the pocket of my bag and placed someone else's checked luggage tag on my bag and sent it to Peoria, IL. I cannot prove any of this but wanted to make sure you were aware of this coincidence. It was very interesting that the girl in Peoria called me and told me that she found my the tag in the pocket. I even doubled check that I had my name on the bag before giving it to the agent.
Next, when I arrived in Youngstown and inquired about my bag it took almost an hour for someone tell me it did not arrive. I spoke to ** the manager and he told me someone would return my call that day. I NEVER heard from him or anyone from Youngstown or St. Pete. I called 866.719.3910 over 10 times in two days and never received a call back. I had some very important things in this bag for my daughter.
I finally decided to call the agent line and held for 45 minutes before connecting to an agent. Once I finally connected to an agent they sent me over to **. I left him a Voice mail and he did return my call on Friday afternoon. I did receive my bag on Saturday. As a traveling professional for 17 years this is the first letter I have ever written and hope that you look into this incident. I will never fly your airline as it was not worth the few dollars I saved and the situation I put my daughter in.
EUGENE, OREGON -- Allegiant Van Lines is a giant scam. It is a handful of criminals who will steal your money and goods. They do not have their own trucks or drivers. They are scam artist brokers. They will give you a low, appealing initial estimate. ** will contact you and you speak of an excellent deal; then they'll take your money and disappear.
They will be days late to your pick up. They will arrive in a UHaul or Budget truck and will double or triple your original estimate and add on fees that make no sense. Once the truck is loaded and gone, you will have no idea where your goods are. No clue because no one at Allegiant will return a single email or return a single phone call. Well, ** might, but he'll just make a sarcastic attack at you, proving over and over again what a giant jerk he is.
Their telephone #s are Google voice generated, and their warehouse address in Eugene on Roosevelt is a fake address. ** is the owner and will speak to you only once, promising to "fix everything, with a discount, ASAP delivery" and will never follow through. Any subsequent phone calls or emails you send her will go without any responses, for weeks. If she does respond, she will give you no information other than "we're trying to get your things on a truck ASAP" - in her characteristic all caps.
At this time Allegiant shouldn't be doing inter-state business as they had so many complaints with the Dept of Transportation (45+ this year) that they got shut down. If they somehow are up and running again, with another name as they've done in the past (Northern Van Lines, Word Alliance Lines), then please be aware, DO NOT USE at all costs!
LAS VEGAS, NEBRASKA -- At McCarran airport in Las Vegas I registered to get a gate pass to escort my 85 year old mother to her departure gate D3 for Allegiant Air on June 24,2013 and assisted wheel chair. (My mother walks with a cane in unfamiliar areas and long distances is very tiring for her.) My mother is very proud and does not like to use the wheel chair.
Once we arrived at the gate she said she was OK without the wheel chair. About 15 min they told us there was a gate change so we were instructed to go to gate 6. It was a reasonable distance so we walked there. After about 10 min they said another gate change to D16 which I asked my mother if she was OK with the distance and she said she was OK. We get there and 15 minutes later they announce another gate change to D31.
Went to one of the agents and said this is the 3rd change and my mother gave up her wheel chair at D3 I am very frustrated and she does not get around easily. She offered to get a chair but my mother declined. So we walked it and it was quite a distance. We sat there for about 15-20 min and there are no signs no announcements when it's close to boarding time.
Again I ask an attendant when will my mom board she checks and says they are boarding at D6 so now we are under a time crunch. My mom is exhausted. When we get back to gate D6 they are boarding and tell the agent what they put us through. She said she was sorry not even looking into our eyes. My mother is finally boarded and I decide to wait until the plane departs just in case they de- board, which Allegiant is famous for.
It takes 45 min before the plan even moves. Once it moves I leave the airport. I call my mother later to make sure she arrived safely home. She did but said people needed water on the plane it was very warm while they were waiting for take off and the attendants said they had no water and the passenger should have got their water before boarding. I can't believe how rude this airline is. Las Vegas is hot and there should be a regulation that water always be available on board before the passengers can board. I am so glad I went with my mother to board she would have been so stressed alone.
EUGENE, OREGON -- THEY HAVE 22 COMPLAINTS W/ FMCSA. SCAM COMPANY, DO NOT USE THEY HAVE 22 COMPLAINTS W/ THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION (FMCSA), check them out. They gave my daughter a contract for $1943.02 and after her things were loaded on a Budget Rental Truck, in Home Depot boxes the driver came back w/ a "new" contract for $3329.00!!!! This was for a small one bedroom apartment and they didn't even take everything.
We took all of her clothes, shoes and other things she needed since her things were going into storage, the rest we gave to her neighbors. I started calling and calling, no one returns your calls, you might get lucky if they p/u the phone, but you can forget it otherwise. I'm a Mother who puts up w/ nothing when it comes to my children, especially when my daughter is a Wounded Warrior who served in Afghanistan.
They are all about deceiving the public and taking your money, period. If you get your stuff back in one piece, you're lucky or lucky if you get it at all. Read the negative reviews, those you know are true and check them out w/ the Federal agencies, too. I had the Houston Police by our side when they showed up, here in Texas it's a crime to hold goods for more money, so we were lucky in that we didn't pay anymore than the original contract, but most people aren't. Not that I would have paid them anyway.
Oh and ** have threatened to take me to court if I filed any complaints w/ any agency against their company... WHATEVER!!! They write most of these reviews, look at the similarities and you'll see what I mean. Let everyone you know, not to use this company, it's run by criminals. They need to go to jail for good. PROUD MOM OF A MARINE SGT & NAVY PETTY OFFICER 2ND CLASS.
LAS VEGAS, NEVADA -- I arrived in Las Vegas via Allegiant airlines on a Direct flight from South Bend Indiana on Thursday evening 9/6/12. I had checked two bags, however when I went to the baggage carousel I found only one bag. I completed a missing bag report with a representative at the airport and was told I would hear from them the next day or I could call after 12:30 the next day and talk to the same representative.
Well it is now Sunday evening and not only have I not heard from anyone, I have placed a total of 6 calls (left messages and each time the recording said I would get a return call within 24 hours). Additionally I have sent an email and spoke with a reservation representative on Friday 9/8/12 and was told she would send an urgent email to the baggage service dept telling them to contact me within 24 hours.
I am so frustrated with Allegiant Airlines and I intend to let as many people as possible know that not only are they charging a premium fee for checked bags, they obviously do not provide premium care of them and their customer service sucks. I am on a long anticipated one week vacation from work visiting my son & daughter-in-law and so far have spent the first three days trying to contact the airlines and having to shop each day for clothes and necessities thinking I would be getting my bag.
You see the bag that made it was full of baby items for the baby my son and his wife will be having in November and the lost bag had not only ALL of my clothes and personal items, but several folders of work projects and important papers. The bottom line... It was a direct flight from a very small airport (actually the last flight of the night) and there was only one carousel with incoming luggage in terminal one in Vegas????? And what's up with no communication?????
LEXINGTON, KENTUCKY -- I am extremely upset with Allegiant Airlines. we purchase plane tickets for August 2012 for a girls vacation. Upon my surprise allegiant has announce on TV and radio that they will no longer provide air service from Lexington, ky to Las Vegas effective April 2012. No one from the airline has bother to contact the group to inform us we do not have travel arraingements.
I contacted allegiant today and spoke with ** at the airlines all she could say they were sorry and would credit our airline tickets back to our charge accounts. Being extremely upset I ask how in the world could she be sorry since I was inform by the news on a drive home. why wasn't we informed before the world knew. Where was I going to be able to purchase tickets for the price we paid.
I had invited two friends to come and I had purchased the tickets. I have also paid for a show which cannot be reimbursed. How were they going to handle that part. Again, they were sorry. I stated you weren't sorry when I accidentally hit the process button and I had to pay an additional $100 to correct my error.
She stated I should have purchase the insurance I told her they should have purchase insurance to cover my flight. Ask to speak to a supervisor and she stated no on there. At five o'clock the is no manager available. I find this hard to believe. I ask to have a manager to contact me and she said they may or probably will send an email. I stated didn't want an email that is a cowards way out I want to speak to someone. Stated we maybe able to fly out of Owensboro which is at least a 3 hour drive.
Will they reimburse us for extra travel expenses. For a low cost airline you don't respect the people you serve. You got a better offer for you planes and dropped the people who have scheduled trips for the summer. Do you really think we can find a plane ticket for the same price when it was announce gas will probably go to $5.00 a gallon.
We deserve a fair deal. If I had known we would have never made plans. This was less than 30 days ago and you had to know of the deal you made much longer than that time. Two travelers have a hard enough time to save to get to go on the vacation. I would like someone to contact me in person. I can be reasonable and I expect the airline to hold their end of the bargain
Honestly, I would give Allegiant 0 stars. This was the worst flying experience of my life. My husband and I were flying from Appleton, WI to Las Vegas. Our flight was scheduled to leave at 2:15 pm. We boarded the plane, and sat in the extremely warm cabin for half an hour because they couldn't get the jet walk away from the plane. We finally left, but 45 minutes into our flight they decided to turn our plane around and head back to Appleton because an engine light came on. (Keep in mind that Allegiant had many different airports between Appleton and Vegas that we could have stopped at. In the end, the light turned off on our way back to Appleton).
Once arriving back at our original place of departure they had us all get off the plane with all of our belongings. They hoped it would be okayed quickly and that they would only have to refuel and board us all again. In the mean time, they put out sodas for us, even though everyone had already bought food and refreshments from the stand in the airport.
At 5:40 they announced that they were ordering us pizzas and that they were sending a plane from Vegas to come and get us. Why didn't they send a plane from Vegas (or somewhere closer) as soon as we had to turn around?! The staff informed us that we would be leaving at 9:15 pm. An entire day of our short vacation was deleted.
While my husband and I waited the 3 hours in the airport, we tried calling Allegiant to get some sort of compensation for our time. They don't have a phone number listed, so we tried chatting with a customer service representative on their website.The representative said that she could not do anything for us and that she did not have a number we could call.
As we finally boarded the plane, Allegiant informed us that we would all be receiving a $25 flying voucher per payment (meaning that my husband and I would only get $25 to split among the two of us) to use on a future flight. Someone commented how that was bull crap, and the Allegiant representative at the gate said that we could call the company and talk to them about it.
When I mentioned that they won't give us a phone number, she assured me that I could call the flights and reservations number and I would be helped. In reality, she was just trying to get all of us to shut up. My husband tried calling the number, but the woman said the she could not help us. All complaints needed to be sent via snail mail. I understand that Allegiant had no control over faulty equipment.
However, I have a huge problem with them thinking that 7 hours of my time is worth soda, pizza, and a $12.50 voucher! By the time we landed in Vegas we only had two days there. Allegiant had no problem sending us home on time though, at 8:15 in the morning. Because of their arrogance, inability to provide a viable contact method, and penny-pinching ways, I will never fly with Allegiant again.
LAS VEGAS, NEVADA -- I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her birthday. On arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure).
We were informed by the attendant assisting a family of 4 just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited out air fare. At first, I thought this was just a bad April Fool's joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based in the local 29 Palms Marine Base and was serving duty in Iraq, joined us in the check in line. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the attendant, asked for consideration for her boarding this flight, as she could not afford to forfeit her fare, and could not afford the $258.00 fare needed for the next available flight departing 5:20pm the following evening.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air check in counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the attendant from Allegiant Air had acted. I truly feel this attendant got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face. Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
This is the first time that I have been upset enough to take the time on line to inform others about bad service. At the moment I am in graduate school away from my wife and 4 daughters; I have not seen them for 3 months. The reason we are not together is financial, my wife is in the process of selling our home. My wife purchased a cheap flight on Allegiant Air for me and I was excited to finally see my family. I got to the counter line 55 minutes prior to departure, by the time that I got to the front of the line it was 35 minutes until my flight was supposed to leave.
The girl at the counter told me that she could not give me my boarding pass because I was supposed to get it 45 minutes prior to departure. I explained that I was in line for 15 minutes and that I was there over 45 minutes early. She then says that I am supposed to be there 2 hours early to ensure that I can be at the counter on time. Sure enough this is explained on their website but still it is really stupid when I know I could get to my flight in plenty of time. They told me that I could rebook for a later flight which would be in 3 days; also I would have to pay the full price. I was unable to do this because of money and time.
I got back in line to attempt a second try at getting my boarding pass. They would not even acknowledge me when I tried to talk to them. I tried to be polite and explain my situation so that they might feel sorry for me but this did not help. What made me the most upset is that they seemed to be getting pleasure out of the situation. I was very upset and only became more so when I noticed that the security line was very short and that even at that moment I could have easily made it to my flight if they would only let me.
My daughters are very young and this event was very hard on them. My wife was so upset that she called the customer service and they were unhelpful. I looked back at the Allegiant counter as I left and noticed that they were looking at me and sort of laughing. This was beyond bad service and down right sick considering I had told them my whole situation about not seeing my family for months.
I do not argue that I was cutting it close on time but knowing that they could have got me through and they decided not to just for what appeared to be enjoyment on their part is why I wrote this negative response to my experience. I will never fly Allegiant again, or should I say attempt to fly Allegiant. If you decide to fly allegiant I suggest you get there much earlier than you would for other airlines.
CALIFORNIA, CALIFORNIA -- Our winter wonderland getaway turned into a nightmare this January. While Allegiant has a lot of pros--great pricing, great ground crew, amazing pilots, and courteous on board staff we felt that there were enough cons that may never bring us back. Canceled/delayed flights: Our trip out was canceled, our flight home was delayed by over two hours.
Customer service: Each call into customer service will shave away 40+ minutes of your life. Poor compensation for canceled/delayed flights: Never in my life have I felt completely stranded by an airline when they canceled my flight. All we received was a flight voucher good for another flight. I had to fork out money for a hotel, new airline tickets on another flight, and more. **