Allegiant Air - Page 2

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1.0 out of 5, based on 19 ratings and
44 reviews & complaints.

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Lost Baggage-No Communication
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- I arrived in Las Vegas via Allegiant airlines on a Direct flight from South Bend Indiana On Thursday evening 9/6/12. I had checked two bags, however when I went to the baggage carousel I found only one bag. I completed a missing bag report with a representative at the airport and was told I would hear from them the next day or I could call after 12:30 the next day and talk to the same representative.

Well it is now Sunday evening and not only have I not heard from anyone, I have placed a total of 6 calls (left messages and each time the recording said I would get a return call within 24 hours)Additionally I have sent an email and spoke with a reservation representative on Friday 9/8/12)and was told she would send an urgent email to the baggage service dept telling them to contact me within 24 hours.

I am so frustrated with Allegiant Airlines and I intend to let as many people as possible know that not only are they charging a premium fee for checked bags, they obviously do not provide premium care of them and their customer service sucks. I am on a long anticipated one week vacation from work visiting my son & daughter-in-law and so far have spent the first three days trying to contact the airlines and having to shop each day for clothes and necessities thinking I would be getting my bag. You see the bag that made it was full of baby items for the baby my son and his wife will be having in November and the lost bag had not only ALL of my clothes and personal items, but several folders of work projects and important papers.

The bottom line.....It was a direct flight from a very small airport(actually the last flight of the night) and there was only one carousel with incoming luggage in terminal one in Vegas.????? And what's up with no communication?????
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BigAl on 09/10/2012:
Never put important papers into checked luggage.
Ben There on 09/10/2012:
This is one of the problems with smaller low cost carriers like Allegiant. While all airlines lose bags, larger ones like Delta, American and Southwest have multiple flights from most cities every day, so displaced bags have several options to catch up with you.

Allegiant, on the other hand, only flies from South Bend to Vegas on Thursdays and Sundays, so it probably waited for the next flight.
CowboyFan on 09/10/2012:
A suggestion would be to split the items between the two bags in the future so you have some clothes and gifts in each bag, instead of all clothes in one bag and all gifts in the other.
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Plan For A Vacation And They Destroy The Trip Before Taken
Posted by on
Rating: 1/51
LEXINGTON, KENTUCKY -- I am extremely upset with Allegiant Airlines. we purchase plane tickets for August 2012 for a girls vacation. Upon my surprise allegiant has announce on TV and radio that they will no longer provide air service from Lexington, ky to Las Vegas effective April 2012. No one from the airline has bother to contact the group to inform us we do not have travel arraingements.

I contacted allegiant today and spoke with Rose at the airlines all she could say they were sorry and would credit our airline tickets back to our charge accounts. Being extremely upset I ask how in the world could she be sorry since I was inform by the news on a drive home. why wasn't we informed before the world knew. Where was I going to be able to purchase tickets for the price we paid.

I had invited two friends to come and I had purchased the tickets. I have also paid for a show which cannot be reimbursed. How were they going to handle that part. Again, they were sorry. I stated you weren't sorry when I accidentally hit the process button and I had to pay an additional $100 to correct my error.

She stated I should have purchase the insurance I told her they should have purchase insurance to cover my flight. Ask to speak to a supervisor and she stated no on there. At five o'clock the is no manager available. I find this hard to believe. I ask to have a manager to contact me and she said they may or probably will send an email. I stated didn't want an email that is a cowards way out I want to speak to someone. Stated we maybe able to fly out of Owensboro which is at least a 3 hour drive.

Will they reimburse us for extra travel expenses. For a low cost airline you don't respect the people you serve. You got a better offer for you planes and dropped the people who have scheduled trips for the summer. Do you really think we can find a plane ticket for the same price when it was announce gas will probably go to $5.00 a gallon. We deserve a fair deal. If I had known we would have never made plans. This was less than 30 days ago and you had to know of the deal you made much longer than that time. Two travelers have a hard enough time to save to get to go on the vacation. I would like someone to contact me in person. I can be reasonable and I expect the airline to hold their end of the bargain
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Ben There on 02/21/2012:
Pulling out of loss making routes with less notice is one of the reasons these ultra low cost carriers like Allegiant and Spirit have such low costs. Major airlines tend to cut routes at least 60 to 90 days in advance (but its not a given).

Good luck finding a second flight!

Nohandle on 02/21/2012:
I fly from a regional airport and consider myself fortunate to not have to drive 75-100 miles to catch a flight. We pretty much put up with about anything and pay premium ticket prices for the honor. None of those specials you were speaking of. Every flight is for a connecting flight somewhere. I guess it beats walking.

I feel your pain but honestly think airlines can change flight schedules or drop a route anytime they like. As far as advanced notice for long booked flights, I'm clueless on that as well.
CowboyFan on 02/21/2012:
These low cost airlines have advantages and disadvantages. Their schedule changes and elimination of flights is one of the disadvantages.

Las Vegas in August can be described in one word "hot." I was there once at that time and it was about 104 degrees. I believe that August may be an off-peak time for Las Vegas so that obtaining flights may not be as much a problem as you envision. Good Luck.
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Terrible Flight
Posted by on
Honestly, I would give Allegiant 0 stars. This was the worst flying experience of my life. My husband and I were flying from Appleton, WI to Las Vegas. Our flight was scheduled to leave at 2:15 pm. We boarded the plane, and sat in the extremely warm cabin for half an hour because they couldn't get the jet walk away from the plane. We finally left, but 45 minutes into our flight they decided to turn our plane around and head back to Appleton because an engine light came on. (Keep in mind that Allegiant had many different airports between Appleton and Vegas that we could have stopped at. In the end, the light turned off on our way back to Appleton). Once arriving back at our original place of departure they had us all get off the plane with all of our belongings. They hoped it would be okayed quickly and that they would only have to refuel and board us all again. In the mean time, they put out sodas for us, even though everyone had already bought food and refreshments from the stand in the airport. At 5:40 they announced that they were ordering us pizzas and that they were sending a plane from Vegas to come and get us. Why didn't they send a plane from Vegas (or somewhere closer) as soon as we had to turn around?! The staff informed us that we would be leaving at 9:15 pm. An entire day of our short vacation was deleted. While my husband and I waited the 3 hours in the airport, we tried calling Allegiant to get some sort of compensation for our time. They don't have a phone number listed, so we tried chatting with a customer service representative on their website. The representative said that she could not do anything for us and that she did not have a number we could call. As we finally boarded the plane, Allegiant informed us that we would all be receiving a $25 flying voucher per payment (meaning that my husband and I would only get $25 to split among the two of us) to use on a future flight. Someone commented how that was bull crap, and the Allegiant representative at the gate said that we could call the company and talk to them about it. When I mentioned that they won't give us a phone number, she assured me that I could call the flights and reservations number and I would be helped. In reality, she was just trying to get all of us to shut up. My husband tried calling the number, but the woman said the she could not help us. All complaints needed to be sent via snail mail. I understand that Allegiant had no control over faulty equipment. However, I have a huge problem with them thinking that 7 hours of my time is worth soda, pizza, and a $12.50 voucher! By the time we landed in Vegas we only had two days there. Allegiant had no problem sending us home on time though, at 8:15 in the morning. Because of their arrogance, inability to provide a viable contact method, and penny-pinching ways, I will never fly with Allegiant again.
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Weedwhacked on 08/19/2010:
"However, I have a huge problem with them thinking that 7 hours of my time is worth soda, pizza, and a $12.50 voucher!"

How much is it worth? A free round trip. First of all the jetways are run by the airport authority NOT the airlines. Secondly, you have no clue as to how diverted or problem flights are dealt with by the FAA. If the FAA sent the plane back to Appleton then its not going to one of the many airports you claim they could have gone to. All airlines experience delays and cancellations. If you read the contract of carriage of you would know what the compensation is for delays. Its clearly stated and doesn't go by what passengers think their time is worth.
momsey on 08/19/2010:
I feel your pain. I had a similar experience with Continental a few years ago, but I was trying to get home from Vegas. You were luckier than we were, though. All we got were meal vouchers, no other compensation. It's really frustrating, but it's a reality of flying. Planes break down, and it might not be as easy as landing at any given airport or just bringing another plane in.

You very well could have a similar experience with another airline.
Anonymous on 08/19/2010:
dan gordon on 08/19/2010:
I'm sorry but you got better service than most of us that have been delayed for even a lot longer. They gave you some food and drink. They tried to make it up to you. I'm not sure what you expected. when you have critical deadlines flying a no name airlines is never a good idea. If you were on Delta or American and they had major delays they would rebook you on another carrier. Airtran, sW and others don't have those agreements. You saved a little money but when things go wrong you learned a hard lesson.
Anonymous on 08/19/2010:
I read this twice and feel like it should have been a compliment!! I have been on Delta flights before that were delayed just as long or longer with NO compensation..delays happen, and to be honest, I'd rather give up 7 hours of my life than to have the pilot ignore a warning sign and end up dead.
Ytropious on 08/19/2010:
Second DG and JC. I'd be darn happy my plane turned around when an engine light comes on. My safety is worth the delay any day. They provided you with frequent updates, food and drink, and even got you back out flying the same day! I wouldn't be dragging my feet over wanting something extra. Why do we always feel entitled to something?
Anonymous on 08/19/2010:
Echoing what's been said. It truly sounds like Allegiant did about all they could to keep the customers as happy as possible.

As far as landing the plane at an airport in between ATW and LAS.....not a great decision. Firstly, it really should be an airport that Allegiant serves. Secondly, if the plane did crap out (as it did, many people are at home already and can change plans to go later if they want.

And as far as sending a plane the second the turn-aournd happened. Think about that for a sec. To me, it's amazing they had an extra plane at all much less to send one to any destination that an aircraft has a mechanical issue. Not a very practical thing for an airline to have dozens of extra planes sitting around doing nothing.

All in all.....I honestly believe Allegiant did a good job, other than not providing a phone number and not giving both of you the 25.00 voucher.
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Very Unusual Check In Policy
Posted by on
LAS VEGAS, NEVADA -- I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her birthday.
On arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed buy the attendant assisting a family of 4 just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited out air fare. At first, I thought this was just a bad April Fool's joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based in the local 29 Palms Marine Base and was serving duty in Iraq, joined us in the check in line. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the attendant, asked for consideration for her boarding this flight, as she could not afford to forfeit her fare, and could not afford the $258.00 fare needed for the next available flight departing 5:20pm the following evening.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air check in counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS!! Much unlike the way the attendant from Allegiant Air had acted. I truly feel this attendant got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
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dan gordon on 04/03/2010:
Most if not all airlines have a 45 to 60 minute cutoff to check bags before a flight. The fact that you arrived 43 minutes prior doesn't make Allegiant the bad guy.
spiderman2 on 04/03/2010:
I quote right from their website ...
"What time should I arrive at the airport for my flight?
Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled departure. Customers need to be checked in no less than 45 minutes prior to scheduled departure which is when the Ticket Counter closes." Its pretty simple, you missed the check-in time. I don't know why people think the airline should care more about their time and money than they do.
Ben There on 04/03/2010:
At most airlines the computer locks out agents so even if they wanted to check you in they could not.
stephenm on 04/04/2010:
It is not a matter of providing bad customer service or who can come up with the best reason for being late or the most urgent reason for travel.
The cut-off time is 45 minutes so that the TSA can search your bags if they need or want to and then they can be loaded. It is a security matter. Whenever you fly today, take the airlines' advice and get there at least two hours ahead.
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Not Allowed To Board
Posted by on
This is the first time that I have been upset enough to take the time on line to inform others about bad service. At the moment I am in graduate school away from my wife and 4 daughters; I have not seen them for 3 months. The reason we are not together is financial, my wife is in the process of selling our home.
My wife purchased a cheap flight on Allegiant Air for me and I was excited to finally see my family. I got to the counter line 55 minutes prior to departure, by the time that I got to the front of the line it was 35 minutes until my flight was supposed to leave. The girl at the counter told me that she could not give me my boarding pass because I was supposed to get it 45 minutes prior to departure. I explained that I was in line for 15 minutes and that I was there over 45 minutes early. She then says that I am supposed to be there 2 hours early to ensure that I can be at the counter on time. Sure enough this is explained on their website but still it is really stupid whe I know I could get to my flight in plenty of time. They told me that I could rebook for a later flight which would be in 3 days; also I would have to pay the full price. I was unable to do this because of money and time.

I got back in line to attempt a second try at getting my boarding pass. They would not even acknowledge me when I tried to talk to them. I tried to be polite and explain my situation so that they might feel sorry for me but this did not help. What made me the most upset is that they seemed to be getting pleasure out of the situation. I was very upset and only became more so when I noticed that the security line was very short and that even at that moment I could have easily made it to my flight if they would only let me.

My daughters are very young and this event was very hard on them. My wife was so upset that she called the customer service and they were unhelpful.

I looked back at the Allegiant counter as I left and noticed that they were looking at me and sort of laughing. This was beyond bad service and down right sick considering I had told them my whole situation about not seeing my family for months.

I do not argue that I was cutting it close on time but knowing that they could have got me through and they decided not to just for what appeared to be enjoyment on their part is why I wrote this negative response to my experience.

I will never fly Allegiant again, or should I say attempt to fly Allegiant.

If you decide to fly allegiant I suggest you get there much earlier than you would for other airlines.
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Ben There on 11/14/2009:
I am sorry you didn't get to take your trip, and it sounds like the airline employees could have shown more compassion... That said, most airlines will deny boarding if you attempt to check in less than 45 minutes before departure, especially if you have luggage. Airlines have to cooperate with the TSA and have bags over for screening by a certain time, and they have to send names over to the government of everyone on board.
spiderman2 on 11/14/2009:
In this day and age getting to the airport 55 minutes before your flight takes off if not a smart move. I understand that this flight was important to you and you feel you were treated badly by the airline employees, but why should they show more care for the situation than you did by cutting it so close?
clutzycook on 11/14/2009:
The minute you said you were there 55 minutes before take-off, I knew exactly what the problem is. I rarely fly, but even I know that you had better get your butt to the airport at LEAST 2 hours before your flight leaves. If nothing else, to have that time to get lost in the terminal trying to find your airline's counter (it's happened to me). I'm sorry that the employees wouldn't cut you some slack, but they have to meet certain deadlines, too.
Disaster Worker on 11/15/2009:
What a terrible situation, and I feel bad for you and your family. Those little girls must have been upset. I've never heard of this airline. Can you get a refund on the ticket?
Anonymous on 11/15/2009:
You were late, period. If you were told that you were there after the cut off time, why did you get back in line. When a flight is "closed" for check in, that's it. Even if someone felt sorry for you and attempted to check you in their screen would have told them, "Flight Closed."

I used to work for an airline and can tell you one thing. It doesn't matter what the reason is for being late, or why you are taking the flight. Explaining these things means nothing. The computer has locked out the flight and cannot be reasoned with by giving it explanations.
redmx3racer on 11/16/2009:
So let me get this straight. On their website it states to get there 2 hours early. You acknowledge this-yet it is "stupid" because you can arrive later and get your flight in plenty of time?
Obviously Not.
I fly for my work frequently-I get there 2 hours early. I have never missed a flight. Sure-sometimes I clear screening quickly and sit in the AP forever-but it's better than missing my flight.
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Could Not Get Boarding Pass Because of Poor Customer Service. Missed Flight.
Posted on
Rating: 1/51
Worst airline possible for so many reasons. Avoid at all cost. You are better off paying double to any other airline. I did arrive 40 minutes before departure at OAK because of bad traffic, but there were no boarding pass kiosks at the airport and no-one from Allegiant to be found. I had the Airport page an Allegiant representative several times and 25 minutes later one showed up to tell me we couldn't get on the plane. We could not get a boarding pass and missed the flight. They also charge extra $ for seat assignments when you book the flight. That is sneaky and slimy.
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FoDaddy19 on 08/22/2014:
I've always heard you should arrive at least an hour and a half before your flight is scheduled to leave.
Peter on 08/23/2014:
If you get to the ticket counter less than one hour before the flight there is a good chance you will not get on that flight, on any airline. Forty minutes is really too close to departure to get your ticket, get through security, and to your gate 15 minutes before the flight. If you do not get to the gate 15 minutes before your flight they can assign your seat to somebody else. So basically, you had 25 minutes to get your ticket, get through security, and to your gate.

I've learned to either print my boarding pass at home or have it texted to me.

Even if an Allegiant agent was at the counter when you arrive, there is a huge chance they would not have been issued a boarding pass.
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Not Good- Anicia [Snip]
Posted by on
Rating: 1/51
FORT LAUDERDALE, FLORIDA -- I have never had a problem with Allegiant Airlines in Fort Lauderdale until April 29th. The young girl that I checked in with at front counter , Anicia [snip] told me that I had to pay in cash for my checked bag $50. I asked her to put it on my card she told me it has to be cash! So, I gave her cash. Then, I found out she also ran my card for $50 and I was told by other employees that they don't take cash. So, this girl pocketed my cash! She needs to be fired!! And I will be looking into further action. She is a young black girl named Anicia [snip].

Beware of her as long as she works there, don't deal with her. So far, I'm not getting anywhere with the company, they keep putting me off. This is a real shame.
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Soaring Consumer on 05/10/2014:
I suggest contacting the Fort Lauderdale airport authority to intervene in the situation.
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Missed Flight
Posted by on
Rating: 1/51
SPRINGFIELD,MO, MISSOURI -- I too have missed a flight on Aligent Air. My mistake - but with an airline this small there is no room for error. There is no backup plan with this company. Our plane was there but we were late and there wasn't another flight to our destination for 4 days. No apologies, no sorry for the inconvenience; no you are late and cannot board the plane.
So if you want to save some money ..... Buyer beware-baggage fees, charge for seat assignment, soda and not sure about the tp-didn't use the bathroom! Good luck! As for me I will stick with SWAirlines where customer service is still available.
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Customer Service to Make Arrangements for Elderly and Handicapped
Posted by on
Rating: 1/51
ILLINOIS -- Please know I thoroughly agree appalled by Allegiant Airline. I have an 85-year-old mother who is hearing impaired. She cannot speak on a phone. Allegiant would not allow me to make special arrangements for her on a flight that she is traveling alone on. The agent in customer service was the worse. For two days, I tried to reach their customer service for a total of over 1 hour and 45 minutes of waiting time. When I got through, I was told that "Allegiant treats all of their customers the same." Such a script!

I am appalled that Allegiant did not allow me to make special arrangements for her. I have done so with no problem on United, American, Southwest, British Airways, and US Air.

Where is Allegiant's customer service?
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Unhelpful, Poor Customer Service And Rude Workers
Posted by on
Rating: 1/51
ROCKFORD, ILLINOIS -- Traveling with a animal is very stressful and it was my first time. And I got all the way to my seat on the plane when the flight attendant told me my pet carrier wasn't going to fit. She was being unreasonable and very rude, she didn't even ask me if I needed help trying to fit the carrier. My animal had to stay behind. I called the airline and they wouldn't give me a credit on my Account for my next trip or a refund and the pets ticket was more than mine.

You pay 100$ for your animal to seat under the seat in front of you. And the plane is not clean at all.
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Weedwhacked on 05/06/2013:
If your carrier didn't fit, how is the flight attendant being unreasonable?
Moi on 05/06/2013:
They are very specific on their website as to what size carrier they allow:

"Pets in cabin must be in an FAA approved kennel or carrier that fits under the seat which will allow a maximum size of 9" H x 16" W x 19" D.
Soft–sided carriers are strongly recommended since pets must be comfortable while remaining in the carrier, under the seat, at all times.
Pets need to be able to stand and turn inside the carrier, so the CSA/GOA will determine if there is adequate room in the carrier for any pet(s)."

How was the flight attendant being unreasonable if the carrier could not fit? Do you mean that they wouldn't make an exception for you?
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