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Allstate Insurance, BAD Experience. They Hire Incompetent Adjusters. Is This on Purpose to Avoid Paying the Claims?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I was driving my car about 2 weeks ago when an SUV hit me from behind. Fortunately both drivers were fine, so I decided against calling the police. Big mistake! I filed a claim with Allstate who is the insurer of the person that hit me so I can get my car repaired. I got an estimate myself from a body shop in Boca Raton where I live, car repair shop that is approved by most insurance, including state Allstate.

There are 3 damages on the back of my car, bumper scratched, a metal ornament damaged and a dent in the trunk. Powerline Auto Body Inc. estimate $1485.70 - 3-5 days rental car - $30/day + tax. I drive an Audi 4D sedan which is in perfect condition. I was asked by the Allstate agent to go to one of their adjusters, at King Automotive Group in Coconut Creek.

I went today for my appointment, thinking that it is a simple procedure. Mr. **, field adjuster for Allstate inspected my car and gave me an estimate. It was much lower than the estimate I got from the other shop. Estimate - $653.30 Comparing the 2 estimates, I realized that the dent in the trunk, the main damage from the accident was left out. Arguing with car adjuster Mr. **, I was told that he did not include the dent in the estimate, because it is unlikely that it is part of this accident and I need to prove this!!!

Apparently the owner of the car did not claim any damage on her car, so... that means that this damage was not part of this accident. Great reasoning! So, to summarize, I have a damaged car because a quite large SUV hit me from behind, all the damage is in the back of my car and I do need to prove it? Prove what? I think my car is enough proof! After that I called Allstate, I asked for a manager that was not eager to talk to me either. After multiple requests Mr. **, sent me back to the same adjuster.

I really do not see the purpose revisiting the same person. The big question is does Allstate work with incompetent adjusters because they do not want to pay the correct amount for the claims? I was really expected for Allstate to do something about my complaint because I did make the claim with them and not send me back to the same person. And after all arguing... what do I get back? "Appointment: Tuesday, 10/21/2014 03:40 PM Status: Closed Created: 10/17/2014 Type: Drive-In Location: (Sf) King Collision Center D/I 4950 NORTH STATE RD 7 COCONUT CREEK FL, 33073"

Very, Very upset with Allstate insurance. How will I get compensated for my time and hardship? I had to cancel my next appointment because I was so upset of both incompetence and the way I was being treated; I felt insulted. Not fair for me or my client that I needed to cancel the appointment.

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THEY LIE AND SCREW YOU OVER BE AWARE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MODESTO, CALIFORNIA -- DECEMBER 12, 2017 - On September 3rd our car was in a car accident, All state wanted us to use their own body shop (certified collision) they brain washed us (our mistake) to use their body shop because they said it was going to have life time warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks .....4 weeks later they told us that it wasn't ready yet, by that time our car rental period was over so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn't ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car “drop the ball”on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna Madsen our insurance agent being rude and making unnecessary comments and non professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out, she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?) then finally they gave me my car back on November 15, almost 3 months after! Can't believe how nice they are while collecting the monthly payment every month but once you get into an accident where it wasn't even your fault they don't help you at all and don't care about you as a customer.The original estimate to repair was $12,000 so All state didn't want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn't more than 80% of the value of my car which for my car I paid around $16,000 just around 2 months before the accident.So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17,100, that's more of what I paid for my car!.But this is not it, after I picked up my car I went to Carmax to get an appraisal to see how much is worth now if I want to trade it in because my family and I don't feel safe In the car anymore, and at Carmax our appraisal offer is for only $10,000 ! They explained in a very detail manner that our car has obvious frame damage on multiple sections of the car frame and they don't even buy those cars with frame damage to resell, they could buy my car for $10,000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us is not safe at all to be driving the car with my 1 year old baby in it.Please be aware of ALL STATE and the way they handle their business, Also we got a few calls from Our agent manager named Brandon Pham and he was being rude saying that they couldn't do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car. I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with this liars and their sketchy and non responsable shops, I will never recommend AllState to anyone anymore and I'll never go back!
FEBRUARY 20, 2018this is the follow up to my first review, I just want to update that I haven't receive my car yet !!!!! they been trying to fix it since September !!!!!! they had spent almost $30,000 on repair for a car that is only worth $16,000 this is so frustrating ! I have been making payments on a vehicle which I haven't drive for almost 7 months !!! stay away from this auto insurance.

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YOU ARE NOT IN GOOD HANDS WITH ALLSTATE!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALEXANDRIA, VIRGINIA -- I filed a claim for catastrophic water damage in Alexandria, VA, with Allstate on 01/12/2018. No visit, no phone call, not even an e-mail from the local Allstate agent! It took fully 10 days for an adjuster to visit our home, and we spent 2 weeks in a hotel waiting for emergency plumbing repairs and for water to be restored to the home so we could at least have full use of one bathroom. Meanwhile, the claim processor and principal Allstate contact, who was located in Alabama, kept bombarding me with a seemingly incessant stream of documentation requests that related to damaged home contents, which were the least of our problems because the home had suffered a collapsed ceiling in the garage and dining room and extensive damage to walls and floors. Thus we were focused on our mere survival and making the home sufficiently habitable so we could move back in. The kitchen and all bathrooms did not become fully usable again until February 5. The primary Allstate contact seemed to care little about our plight. She ignored or gave irrelevant, unresponsive, pro forma replies to the dozens of questions I submitted and on which our financial planning critically depended. A formal letter of complaint I sent to the Allstate Executive VP/Chief Claims Officer about the insensitive, incompetent, and unresponsive handling of my claim did not receive even the courtesy of an acknowledgment and remains unanswered to date in spite of my repeated reminders and protests. Once Allstate had begun making payments to reimburse me for documented emergency out-of-pocket expenses, I had to battle to receive some token compensation for additional living expenses, all of which served to increase the strain on our already severely-stretched financial resources. Then, as though to add insult to injury, Allstate claimed it had overpaid us by some $6,700. When I asked for an itemized explanation, it was not provided. At that point, I demanded an audit that I specifically asked address the alleged overpayment, as well as the totally unsatisfactory manner in which our claim was handled. The so-called audit remained silent on these issues; however, it included and transmitted a totally new Allstate estimate which, instead of a $6,700 overpayment showed a balance to be paid by Allstate of $146.00 and included a check for the amount due, but no explanation for the voodoo mathematics Allstate had used to convert an alleged overpayment of thousands of dollars to a balance due! NO, YOU ARE NOT IN GOOD HANDS WITH ALLSTATE!

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Roadside Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

US WIDE, TEXAS -- On 17 Nov 15 I requested road service due to running out of gas. After 30 minutes of being transferred from department to department, with the accompanied computer wait of "We will be with you shortly," starting with a message that said "All our agents are helping other customers, we will be with you in ** minutes." This continued for nearly an hour. When an agent finally answered, he was curt, impolite, and very unwilling to arrange the service I needed. A Good Samaritan motorist stopped, took me to a fueling station, and returned me to my vehicle. Just last week, Allstate had the gall to send me a letter denying my claim due to lack of receipts.

I did not receive any service, had not filed a claim and had cancelled my membership on 17 Jan 16. Allstate still debited my checking account on 19 Jan 16 for discounted membership dues. I called again to customer service to demand a refund of that debit but was denied that credit although they terminated coverage on 17 Jan 16.

If you think that Allstate is "like a good neighbor",... You live in a neighborhood most would choose to avoid. Get AAA, they may cost a couple of dollars more per year, but at least they respond and send help when you need it. I had AAA for about 10 years without complaint and was provided the excellent service they advertised. I am sorry I fell for a few dollars less to find out about how badly Allstate Motor Club really treats its customers.

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Very Bad Company To Have Bus.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I had an accident with an Allstate policy holder that admitted fault and was willing to pay out of pocket but could not come up with the money to pay for the damages. So I filed a claim with his insurance company Allstate. They talked to him and talked to me and accepted liability and the next day decided to change their mind on the liability decision. Keep in mind that their driver admitted fault and they already accepted liability.

They scheduled an inspection of my truck and the inspector said it was not impact damage when clearly it was and also he said, it was 5 minutes before he said it wasn't. They wrote a estimate for $360 and some change. There is no shop that can fix the damage to my truck for this amount. They reassigned my claim to another adjuster that I told them I do not want him to contact me by phone or email.

Also in the past about 3 or 4 years ago I had another incident with Allstate where another insured backed into my car. I had a Lincoln at the time and their insured also admitted fault (the same adjuster) and they accepted fault and said they would take care of the damages and again changed their mind and did not pay for the damages. Allstate what do you have against me personally? Why are you making me stress over something that you and get headaches because what you are doing is not right?

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Never Had a Worse Insurance Experience in My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

You are in horrible hands. Never had such problems and stress with a professional company in my life. I've been insured with Allstate for a few years now. Recently began leasing a car and also turned 25. The process of getting the insurance approved is a hassle in itself. I have automatic payment taken out of my account. A week ago I received a statement from my Honda dealer that my car is uninsured!!! Called up Allstate right away and they were very hostile.

As the story goes my father had called up months prior to get HIS policy changed to triple A Insurance. The agent had spoken to him about MY insurance as well because it's extremely high. I have no points accidents penalties, etc. The agent asked for my dad to fax a quote and they would see if they could match it. Somehow the company saw the fax and CANCELED my policy 3 months ago. Without MY permission, consent, any form of notification.

They wanted 800 to reinstate. For what? I haven't had insurance on my LEASED car unbeknownst to me. After many phone calls they agreed to reinstate for no charge. It's been almost a week, they have yet to contact me. I've called every morning to follow up with no progress. They're telling me it takes a week. I have two days to show reinstatement to Honda dealership.

DO NOT trust this company. Your best interests and safety are not their priority. They haven't insured me since November, yet took a payment from my account in December. As soon as I'm reinstated I am switching and cancelling. I could be insured for at least 60 less a month and not have to deal with their crap. Stay away.

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Don't count on having your claims paid!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RALEIGH, NORTH CAROLINA -- I was with Allstate for 30 years. I was always in good standing and filed only a few small claims over that time period. We were in need of a roof replacement due to wind and hail damage. Allstate would only approve replacement of the shingles. The shingles were discontinued, making it impossible to get the same shingles. They wanted us to have the contractor cut the available shingles down to size and use them to repair our roof. Since we needed over 45 shingles replaced, that would leave our roof looking like patchwork and inconsistent in the ability to protect our home. It was a poor solution to the problem. We complained to Allstate about their denial. After another review, they still denied the claim. 30 years in premiums for auto and homeowners and they won't pay out one $10,000 claim? We paid for our roof many times over with them. Be wary of a company that will gladly take your premiums but not pay out when you need insurance!

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Allstate ripped me off for 20 years.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAMASCUS, MARYLAND -- I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our homeowners combined.

There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers Insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.

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Ripped off for many years - so much for consumer loyalty.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHFIELD TOWNSHIP, ILLINOIS -- I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our home owners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.

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Incompetent Claims Service/ Misrepresentation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAWRENCEVILLE, GEORGIA -- My vehicle was broken into and items stolen from the car while staying in a hotel away from home. Vandals broke the door glass, incident was captured on hotel surveillance video. Despite reporting loss within hours and providing the company with all contact information for the hotel, the police department, report, detective, hotel insurance carrier and the surveillance company the personal property claim remains pending 90 days out. Video shows 5 packed bags removed from the car by the thieves. Allstate agreed to cover the car immediately but offered no immediate assistance for the window repair and assumed the damage was under the deductible.

After I located a mobile window replacement myself so I could mitigate the damage and continue home the carrier deleted the claim without contacting me for inspection of the car. I had to re-submit the claim for damage to the car which was paid 3 weeks later. Despite accepting that the loss occurred, Allstate refused to extend coverage for the personal property for over 60 days.

Allstate sent a letter indicating that hotel carrier was extending coverage. Hotel carrier denied the claim and stated in writing that no one from Allstate had contacted them. Allstate then claimed letter indicating extension of coverage by the hotels carrier was a typo. IF YOU HAVE INSURANCE WITH THIS COMPANY FIND ANOTHER CARRIER BEFORE YOU HAVE A CLAIM. Policy Home & Auto since 2006.

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Allstate Insurance Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 32 ratings and
73 reviews & complaints.
Contact Information:
Allstate Insurance
2775 Sanders Road
Northbrook, IL 60062
1-800-255-7828 (ph)
847-402-0165 (fax)
www.allstate.com
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