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Amana Company, L P Consumer Reviews - Page 2

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Amana Big Oven Problems
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ST. CHARLES, ILLINOIS -- I will NEVER EVER buy any Amana product again. My saga began on September 17, 2003 when we moved into a new home and purchased a brand new Amana oven. We have had nothing but problems from the beginning. We have had numerous gas leaks which resulted in Maytag giving a brand new Amana Big Oven. This oven has also had 2 gas leaks.

The latest problem is the top of the oven door melting during the self clean process. I consider us incredibly lucky that our house has not burned down. I would love to hear from anyone else who has had problems with gas leaks in these ovens. Maytag tells us no one else has this problem.

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Plastic Cracking
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Rating: 1/51

BENTON HARBOR, MICHIGAN -- I purchased an Amana refrigerator model #ASD2522WRDO1 on 6/21/2010. Within 6 months the shelves began cracking and the side of the crisper broke off. Upon talking to Whirlpool customer service, I was informed that they had no way of knowing what caused the problem, therefore there was nothing they could do but SELL me replacement parts made from the same inferior material.

This is a hazard as the shelves could break and cause injury to anyone opening the door. As I am not financially able to replace or repair this piece of junk, I am forced to use it. I have propped the shelf to try to keep them from collapsing. NOW… Just this morning I noticed my Whirlpool Microwave, mdl# WMH1163XVD, is cracking all around the glass and the top of the door. WHIRLPOOL... STOP denying this problem and pushing the blame onto the consumer.

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Glass on Oven Door Spontaneously Shattered - Twice!
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Rating: 2/51

VERNON, NEW JERSEY -- We bought an Amana smooth-top stove in 2004 and were quite happy with it for a good six years. But then one morning, while still in bed, I heard a nerve-rattling sound coming from my kitchen. I went downstairs to see, amazingly, that the outer glass on my oven door had shattered. The oven was not hot at the time (as I said it was early in the morning and the oven had last been used the evening before). Kids were sleeping, not a mouse was stirring. The glass just shattered and fell to the floor, of its own accord. Fun job to clean up.

After buying a new door and replacing it, things were good for about another year and a half. Then it happened again! The glass just shattered and fell to the floor as though it had been hit with a baseball bat. Luckily our young kids were not around, and the glass does not explode out but rather cascades down, but still! It's annoying. And now we don't feel like spending another $100 for a door, so it's sitting there, functional but extremely ugly. I figure I may just spend another few hundred bucks and get a whole new oven - but not an Amana.

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Warranty Service Fraud and No Resolution From Amana
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ALBION, NEW YORK -- I called Amana in 10/2012 to repair my leaking front loading washing machine. They sent out a repairman from Ben's Appliance who said that it needed a part and it would be a few weeks, but to continue to use the machine. A month passed with no word, so I called Ben's appliance and was told there was no record of us needing a part, and he would call me back. He did not call me back, so about a week later I called Amana again and was told that they show the repairman “cleaned out the pump, and told me to keep it clean.” I told them that never happened.

They talked to ** at Ben's appliance who told them they would “order the part, to make you happy.” I did not like the condescending remark. On 12/21/2011 Ben's appliance showed up without an appointment and left a tag on our door. When my husband called to schedule a time to come out ** said “That was my last trip to Albion.” When my husband tried to schedule a date for the repair, ** said they were not coming out until one of their customers needed them. “We are not coming out for just you.”

I call Amana again, and they are not very sympathetic. They would not extend my warranty despite my concern that water leaking through the appliance for 2 months may have caused electrical damage that could cause a fire. What Ben's Appliance has done is Fraudulent. They submitted a claim to Amana for a repair that was not done, while refusing to complete the repair they know was needed. They did this to avoid having to make a second trip when they only get paid one rate for the service call.

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Amana Junk Plastics
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553 BENSON RD, MICHIGAN -- In late October 2009 approx. 18 months ago I purchased this refrigerator, immediately I started to get cracks in all plastic components such as the vegetable bins, the shelves. The plastics were not overloaded or abused as it is just myself and wife residing here. The door handles constantly slide upwards off their pins.

I just spoke to the customer service but they would not do anything about the junk they are putting on the market. They generously offered to replace the plastic vegetable bins with the same brittle plastics at a cost of $121.08 each and the shelf frame not including the glass inserts at a cost of $46.66 each. Just to replace all plastics is greater than the value of the refrigerator. I discarded a better refrigerator than this one. AMANA is not the quality product they once were. Stay away from their products.

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Slide in Stove
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My three yr. old electric stove has been questionable from the start. Bottom drawer won't stay in its tracks so is always lopsided and hard to open. Oven door doesn't fit properly - looks as if it is open - tilted outward. The clincher was the digital display that controls the temperature won't work - replacement cost 160 bucks, stove itself was 500, more than comparable stoves with 4 sides.

Why replace a part that will only last 3 more years? The handles are flimsy, the elements are skimpy and the trays under them disintegrated as well. This appliance accompanies an Amana dryer in my kitchen which quit after 5 years, small family, minimal usage. Never again Sears. It's no wonder this retailer is struggling.

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Refrigerator Lemon
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GLENVIEW, ILLINOIS -- I purchased an Amana (Whirlpool) top/bottom refrigerator from ABT on June 25, 2003. On September 2, 2003 the lights were fixed. Around July 21, 2004 the refrigerator stopped cooling and the food all spoiled. It was supposedly fixed on July 23, 2004. Within a few days, it stopped cooling again. On July 30, 2004 the compressor was replaced.

Late in October, 2007 the refrigerator stopped cooling again. I called ABT and Whirlpool which owns Amana now. I wanted the refrigerator replaced but they refused. The compressor was replaced again on November 4, 2007. In September 2009, the freezer went out for a couple of hours and my food spoiled. I have contacted ABT and Whirlpool. Now they tell me it's out of the warranty. Only because they refused to replace it. The regular part of the refrigerator freezes and thaws off and on. I've turned the refrigerator down twice and it's still freezing and thawing.

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Unhappy Customer
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In Aug. 2003, we purchased Amana side by side refrigerator. Within a few months we replaced a sensor in lower drawer because everything there froze. Still didn't work properly. July 28, 2009 we returned home from vacation and noticed the unit was not starting properly. Called local repairman. He said that this particular refrigerator had been recalled. He showed me a paper stating that any model beginning with AR and serial # ending in CJ was recalled. I called store where we purchased it, and they also said this was true. Two customer service people with Amana/Whirlpool agreed.

When my husband talked to recall center, they said "no, it says MAY be recalled." So we ordered starter from repairman and he came to put it on. Then it would not start. This time it was compressor!!! Of course, we are out of 5 year warranty, six unit is 6 yrs. old! My last refrigerator was a Kenmore that lasted 30 years. I am telling EVERYONE, do not purchase AMANA or Whirlpool, or anything made by this company!!! We did not get good customer service and products are definitely inferior. Even repairman says they are poor quality, in his experience. Buyers beware!

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Piece of Junk Refrigerator
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GILBERT, ARIZONA -- Three years ago we purchased an Amana Side by Side Refrigerator and it just all of a sudden stops working. It's only 3 years old and it already breaks. We spent a lot of money on this refrigerator for it to break so fast, so I expect it to last for a long time. Other Refrigerators we had have lasted for 15-20 years. I am very upset cause now we have to dish out the money to get it fixed. Amana, I suggest you do something about this. I have read other complaints about your refrigerators. Were not the only ones. Make a better product for the money you charge. Actually we have only had this refrigerator for 2 years 9 months.

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Customer Service??? More Like Disservice
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DOWNINGTOWM, PENNSYLVANIA -- My 3 1/2 year old Amana french door refrigerator (AFD2535DEB) compressor gave out while I was on vacation. All of the food in both freezer & refrigerator rotted creating an odor & "insects" you can't even imagine. The service company Amana sent (A&E Factory Service) agreed that indeed a new compressor was need so they ordered one to be sent to my home. Apparently they are not permitted to carry them in their truck. The following week the compressor arrived and A&E returned to install. It made so much noise I recalled A&E only to find out that they had installed not an Amana but a cheaper, noisier brand which had to be retrofitted.

Despite the fact I followed their instructions to remove the odor nothing worked (crumpled newspaper with charcoal, cotton ball soaked in peppermint extract, deionizer, baking soda and loaf of bread) the odor still remains. Calls to Amana to correct the compressor issue went unheeded.

I was told their only responsibility was to make sure my food was cold. They didn't care I paid over $1600 for an AMANA refrigerator and they put in another brand compressor. Essentially I was told by their customer service supervisor "it's your problem". I will never buy another Amana appliance again. Their customer service department couldn't care less all the way up the ladder. They won't give out direct phone numbers, extensions or even last names. No wonder!!!

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Amana Company, L P Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 5 ratings and
32 reviews & complaints.
Contact Information:
Amana Company, L P
2800 220th Trl
Amana, IA 52204-0011
866-616-2664 (ph)
www.amana.com
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