INTERNET, TENNESSEE -- I ordered this pearl rose name badge holder from BooJee Beads via Amazon. It arrived with the flower completely broken off. What really infuriated me was that in addition to having to scrounge up packing and go stand in line at Christmas time Amazon had the nerve to charge me for the mailing label. It's not my fault it arrived broken!
Furthermore, my inconvenience is compounded by the fact that I bought it as a gift. I spent several minutes on the phone with Amazon customer service. They said they would try to get me a refund. Instead of the $14.95 they refunded for the mailing label and it was listed for the wrong item.
Finally, I took some shoe glue and glued the flower onto the badge holder. Don't know if it will hold. Then I got an e-mail from BooJee Beads guaranteeing satisfaction. I related the entire incident. They told me to send a photo of the broken item for a refund. Obviously they didn't read the part where I said I went ahead and glued it. Amazon also censored my reviews of both the product and the seller. Really awful and incompetent customer service from Amazon and BooJee Beads!
FLORIDA -- I had an order which was supposed to be delivered on Saturday, Jan. 7. I received a delivery notification but nothing was in the mailbox. I called customer service and they set the item for a refund and had me reorder. This was to be delivered on Monday, Jan 9th. I received an email that says will be delivered Tuesday the 10th. When I spoke with customer service I told them would only reorder if it came on Monday which she assured me it would. I even have an order that shows Monday.
I got the standard apology in terms of delivery notifications but I am still very aggravated because I am a Prime member and had it been shipped when I ordered it I would be receiving it on Monday. A few hours later I started getting calls from Amazon saying "thank you for contacting Amazon." I spoke with one representative and explained that I did not call them. The second call I ignored. The third call I again spoke with another customer service representative who had no idea how to stop these calls. I asked to be transferred to the IT department but they were closed.
Amazon used to be so reliable and such a good company. I've also noticed that Prime orders don't count for much since they don't ship them out the same day that you order them in a lot of cases. I've now cancelled some of my subscriptions and save orders and will probably cancel all the rest. What a shame because Amazon used to be a great place to shop.
I ordered a Dell notebook computer which had confusing and poorly described warranty information provided. Questions to Ezy the online seller suspiciously avoided being answered and instead referred me to Dell's support page. Dell refused information until I had purchased the product and had a serial number etc. In good faith I went ahead and bought the thing.
After delivery Dell tells me I only had 9 months left on the warranty (1 year from the date Ezy bought it from Dell) and an extended warranty cost more than the computer itself. By the time all this happened my 10 days return allowance had expired. The seller refused to accept the return and Amazon refused everything.
In short I believe the seller intentionally misrepresented the product and avoided answering the question in order to make the sale. Amazon does not vet their suppliers properly nor accept later input from their customers (instead they put you thru an elaborate review submission process and then tell you some technicality eliminates acceptance of the input). I will be very cautious of purchases thru Amazon in the future and advise every one of the same.
IPSWICH -- I have been trying to get a refund for faulty goods since May 5th. The overseas call center who have no interest in dealing with your complaint mainly because they cannot understand you in the first place and just keep stating the blindly obvious are simply hopeless. I will be cancelling my account after years of doing business. I have had enough!!! These clowns are failing to comply with the law in this country and appear to be hosting sellers that are nothing short of con artists!!
SEATTLE, WASHINGTON -- I placed two separate orders for two different items in December of 2014 that were expected to be delivered in December of 2014. The items were never delivered, despite the tracking information for both of the packages showing that they were delivered - I never received the items. I tried multiple times (I ended up contacting Amazon customer service 6 times regarding this issue) to resolve this issue with customer service.
Each time, I was told that I would be contacted by somebody within (blank) business days (usually 1-3 business days). However, I was NEVER contacted by the team that I was supposed to be contacted by, nor was I followed-up with by the customer service rep, even though they said they would follow-up by a certain date.
When I contacted the company for the final time, again they tried to make me wait (blank) business days, which I wasn't going to settle for, because I knew I would not receive a response; instead, I chose to turn to my credit card company for help, since I knew I would not get any progress made with the Amazon customer service team. I filed transaction disputes with my credit card company for each of the two charges on my account, stating that the items were never delivered.
Several weeks went by and I thought everything was settled, but I then was contacted by my credit card company saying Amazon had rebutted the dispute, with their response being that the tracking information showed the packages were delivered - this was already known. I fully understood what the tracking information showed, but I still never received the items. Now, my dispute with my credit card company, which I was forced to go through because Amazon made no efforts to help their customer, is at a stand-still due to Amazon's lack of clarity, lack of support, and lack of care for their customers.
Additionally, after many years of being a loyal, paying customer to Amazon.com's Prime membership, I received an email early this morning saying that the company has closed my account on the basis of me requesting too many refunds. However, this is nowhere near the truth. The only source of refund requests comes from a fault in the company itself. Amazon.com did not take appropriate measures to ensure that I would receive the items that I paid for, such as is the case above. Obviously, since I paid for the items, I expect either the item I paid for or my money back so I can order the item from a merchant who WILL ensure that the item gets delivered to me.
When I contacted Amazon.com's customer service department, they offered to provide me a refund for the items that the company did not ensure successful delivery of, and I accepted the offer. For the company to now say that I am at fault for accepting these offers is completely ridiculous, and it truly shows how little they care about their customers, even the loyal Prime-paying customers who have dumped thousands upon thousands upon thousands of dollars into their company.
SEATTLE, ARIZONA -- I have resorted to online complaints because Amazon refused to post my warning to customers. Amazon's Miss Beauty storefront is selling a counterfeit of the US Patented Fullips product and is blatantly displaying the trademarked Fullips logo changing Fullips to Miss Beauty. When Amazon didn't post my first warning, I posted a second more strongly worded comment. Not surprisingly, Amazon did not post that, either.
SEATTLE, WASHINGTON -- How Amazon Uses Merchants as GUINEA PIGS to see what sells: I was an Amazon Merchant for 1 year, sold thousands of items and received 99% positive feedback. My items are all legitimate and authentic and personally purchased from stores and official studio distributors. I sell mostly books, CDs and DVDs.
I sold this DVD title on Amazon in June 2009. It's a rare title and to my surprise received a lot of sales. On my 2nd week of selling, I moved about 100 pcs of this title and then I got a notice from Amazon stating I was under review but I could still sell and ship--although no money will be disbursed. That was fine as I know there is no problem with my items- I sold and shipped all orders with tracking.
When my account got released, they blocked that specific DVD title from my stocklist and there was a yellow circle with the slash in the middle at the side of the title meaning I cannot sell that item. I had the inkling something is not right and lo and behold, I searched the site and saw that AMAZON IS NOW SELLING THE SAME DVD which they did not even carry before. The item is NEWLY LISTED in the Amazon Catalog 2 days before my suspension. Apparently its a new product they are carrying.
So basically, smart @ss Amazon "STOLE" the item I discovered to be a great one and is now blocking me from selling it so as not to compete with them! HOW UNPROFESSIONAL and MONOPOLIZING! I would not mind if they let me sell it but NO, they are the only ones who can because its such a GREAT selling item!
Needless to say, they suspended my account 1 month after stating that my item was suspicious and COULD BE recopied media. I emailed them my receipts from the distributor with the proper business info but no, they insist that the DVD I AM SELLING COULD BE FAKE. Oh really??? Could Be Fake??? What the heck does that mean? It's either fake or real, nothing in between! SO why the heck did Amazon get the exact same item from the same distributor I do business with to sell on their site under THEIR ACCOUNT??? They discovered it to be a fast seller because of me and has now double-crossed me and kicked me to the curb to monopolize the sales.
I researched and discovered they have been DOING this with ALL SELLERS. They let you sell, and when they see an item selling like hotcakes, they get the item and sell it for themselves and kick the original seller to the curb accusing them of selling recopied media -- it's a MODUS OPERANDI with Amazon and they will keep doing this because they get away with it. This is illegal because they are trying to monopolize sales when they are supposed to provide a VENUE for sellers and not USE sellers to research what sells FOR AMAZON's BENEFIT.
I hope that Amazon will someday get slapped with a CLASS-ACTION LAWSUIT. What they are doing, using sellers as guinea pigs to research what item is good to sell then kick them when they have the item for themselves is VERY, VERY UNPROFESSIONAL, UNETHICAL and WRONG!
If you carry an item that is 100% Authentic and Sells like hotcakes, PREPARE TO EXPERIENCE THIS. Amazon is like a mafia syndicate which aims to monopolize the market and they will use you to give them ideas what to order from distributors. Once they have your item--prepare to get kicked in 1 month's time. IT HAPPENED TO ME and TO MANY OTHER SELLERS.
Amazon must be stopped and sanctioned just as Microsoft was sanctioned for billions regarding trying to monopolize software market. Don't Give your sources to Amazon, don't give them any info on your supplier. You will get suspended either way, once they acquire the item for themselves because they don't like competition on a hot-selling item.
If you are one of Amazon's victims, try to contact a lawyer and a media company in your area and get this information out. This tactics must be stopped as it is UNETHICAL BUSINESS and ILLEGAL because they terminate your account over FALSE accusations and an INVENTED reason given you can prove authenticity of your products which I can.
One day, Amazon will have to answer for all the injustice they did to honest sellers they kicked after unknowingly using us as guinea pigs and I hope they will PAY BIG TIME! Attention to lawyers out there who wants to take on this case, there are THOUSANDS of former Amazon Merchants who have this exact same story to tell and this class action case is going to win if brought to courts. Contact me anytime if you need a plaintiff.
Addendum to my 1st letter to Mr. **: I have researched the promotional balance of $34.75 all over Amazon. I have discovered that there is no record of this amount and this would account for the lack of Amazon being able to apply this, my balance due to me to any product I purchase, regardless of whatever manner you stated, state or will state in the future.
I did discover I do have a promotional balance. I am owed $26.00 in the Amazon MP3 Category, $25.00 in the Amazon Video Category, $25.00 in the Kindle Editions Category. Total = $76.00. All this when I was never able to view any prime videos in 2015, never bought any music nor bought any Kindle books. I gather this must be a ploy as to entice me to spend additional monies, then and only then will I ever see the $76.00 (refer below in black and white), only if I spend money to buy other prime video/music/Kindle products. Kind of a coercion process, I suspect.
Again, the $35.75 owed appears nowhere so how can it be applied since no one knows of its existence besides you and I. And remember I have your email that validates this amount. I did not pull it out of hat. I am forwarding this all for your review and assessment. My impression is that there is something terribly wrong here and should be addressed. Since you are the assistant of Mr. **, you probably are the person to do so. Unless you prefer I forward all the above in the form of a presidential complaint and notify others which I rather not do. In lieu I am sure this is a computer glitch and an obvious oversight by your organization.
I have now spent an enormous amount of time reading all your correspondence about policy of Amazon, the products that change and that it would automatically be applied at the appropriate time. Well sir, since no one knows of this besides you and I, I can't see it ever being applied to anything and the fact that $76.00 is owed me in the prime area, you may want to reconsider your 1 month extension of prime services. Not that I really need it since if I buy something it shall always be over $35.00 and the shipping shall always be free.
I suggest you review your position on this matter and come up with something equitable otherwise I shall contact the FCC and other government agencies and consult an attorney about this matter and the manner your firm does business. Govern yourself accordingly.