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Amazon Uses Merchants Like Guinea Pigs To See What Sells -- Read This And Beware
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SEATTLE, WASHINGTON -- How Amazon Uses Merchants as GUINEA PIGS to see what sells:

I was an Amazon Merchant for 1 year, sold thousands of items and received 99% positive feedback. My items are all legitimate and authentic and personally purchased from stores and official studio distributors. I sell mostly books, cds and DVDs.

I sold this DVD title on Amazon in June 2009, its a rare title and to my surprise received a lot of sales. On my 2nd week of selling, I moved about 100 PCS of this title and then I got a notice from Amazon stating I was under review but I could still sell and ship--although no money will be disbursed. That was fine as I know there is no problem with my items- I sold and shipped all orders with tracking.

When my account got released, they blocked that specific DVD title from my stocklist and there was a yellow circle with the slash in the middle at the side of the title meaning I cannot sell that item. I had the inkling something is not right and lo and behold, I searched the site and saw that AMAZON IS NOW SELLING THE SAME DVD which they did not even carry before. The item is NEWLY LISTED in the Amazon Catalog 2 days before my suspension, apparently its a new product they are carrying.

So basically, smart @ss Amazon "STOLE" the item I discovered to be a great one and is now blocking me from selling it so as not to compete with them! HOW UNPROFESSIONAL and MONOPOLIZING! I would not mind if they let me sell it but NO, they are the only ones who can because its such a GREAT selling item!

Needless to say, they suspended my account 1 month after stating that my item was suspicious and COULD BE recopied media. I emailed them my receipts from the distributor with the proper business info but no, they insist that the DVD I AM SELLING COULD BE FAKE. Oh really??? Could Be Fake??? What the heck does that mean? Its either fake or real, nothing in between! SO why the heck did Amazon get the exact same item from the same distributor I do business with to sell on their site under THEIR ACCOUNT??? They discovered it to be a fast seller because of me and has now doublecrossed me and kicked me to the curb to monopolize the sales.

I researched and discovered they have been DOING this with ALL SELLERS. They let you sell, and when they see an item selling like hotcakes, they get the item and sell it for themselves and kick the original seller to the curb accusing them of selling recopied media--its a MODUS OPERANDI with Amazon and they will keep doing this because they get away with it.

This is illegal because they are trying to monopolize sales when they are supposed to provide a VENUE for sellers and not USE sellers to research what sells FOR AMAZON's BENEFIT.

I hope that Amazon will someday get slapped with a CLASS-ACTION LAWSUIT. What they are doing, using sellers as guinea pigs to research what item is good to sell then kick them when they have the item for themselves is VERY VERY UNPROFESSIONAL, UNETHICAL and WRONG!

If you carry an item that is 100% Authentic and Sells like hotcakes, PREPARE TO EXPERIENCE THIS. Amazon is like a mafia syndicate which aims to monopolize the market and they will use you to give them ideas what to order from distributors. Once they have your item--prepare to get kicked in 1 month's time. IT HAPPENED TO ME and TO MANY OTHER SELLERS.

Amazon must be stopped and sanctioned just as Microsoft was sanctioned for billions regarding trying to monopolize software market.

Don't Give your sources to Amazon, don't give them any info on your supplier. You will get suspended either way, once they acquire the item for themselves because they don't like competition on a hot-selling item.

If you are one of Amazon's victims, try to contact a lawyer and a media company in your area and get this information out. This tactics must be stopped as it is UNETHICAL BUSINESS and ILLEGAL because they terminate your account over FALSE accusations and an INVENTED reason given you can prove authenticity of your products which I can.

One day, Amazon will have to answer for all the injustice they did to honest sellers they kicked after unknowingly using us as guinea pigs and I hope they will PAY BIG TIME! Attention to lawyers out there who wants to take on this case, there are THOUSANDS of former Amazon Merchants who have this exact same story to tell and this class action case is going to win if brought to courts. Contact me anytime if you need a plaintiff.

Merchant Victimized by Amazon
     
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jktshff1 on 2010-05-28:
Good review
ok4now on 2010-07-31:
Shame On Them!!! Take your business elsewhere and dump these toads. Yes it's their site but they took advantage of you big time. Same tactic that Walmart uses. Many small business owners just trying to make a living and they move in with their "Super Walmart" and crush the local merchant. It's all about the $$$$.
Meg_54 on 2010-08-06:
I have sent you an email request. I really want to talk to you. I have my own issues with Amazon, and slowly over the last 10 months I've begun to realize they are a monster.
TM on 2011-05-31:
I have been trying to sell my books and ebooks on Amazon and have not gotten any sales of books since May 15. To date I think I have sold maybe a couple of dozen since I put them up for sale. The ebooks don't sell for the price I set them for and Amazon's seller bot looks for the lowest price the ebook sells for and matches that instead of my publishing price, reducing my royalty rate. Effective June 1 I am not hosting anymore Amazon links on my site. I would rather people visit my site and not have Amazon in their face anymore.
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Warning: Read The ENTIRE Advertisement Before You Order Kid's Toys
Posted by on
Rating: 5/51
Cyber Monday...Oh Goody, Goody, Gumdrop!
I was shopping for a Birthday gift for my Great-Nephew who is going to be 6 years old and has an obsession for Garbage Trucks and Street Sweepers.

I found some nice trucks for him on Amazon.com, but I have to watch what I buy because he has a 1 year old sister and I have to watch anything that may be a choking hazard for her, even though the gift would be age appropriate for him.

Anyway, as always, I read everything including fine print and I was surprised when I read the following on one of the ads for a toy truck for him.

It stated:
WARNING:
CHOKING HAZARD -- Small parts. Not for children under 3 yrs.


--------------------------------------------------------------------------------
Product Details
Product Dimensions: 14.2 x 9.9 x 5 inches ; 4 pounds
Shipping Weight: 4 pounds (View shipping rates and policies)
ASIN: B004HAW1EM
Item model number: 5938
Our (Amazon.com)recommended age: 4 years and up
Manufacturer recommended age: 1 month - 10 years
--------------------------------------------------------------------------------

Product Description
The Playmobil Green Recycling Truck features a truck, 2 figures and other accessories.



OK...do you see what I see?

* CHOKING HAZARD -- Small parts. Not for children under 3 yrs.
* Our recommended (Amazon.com) age: 4 years and up.
* Manufacturer recommended age: 1 month - 10 years


The manufacturer actually recommends this for a ONE MONTH????
Ya got to read everything when it comes to the safety of children and remember to always use your common sense.
     
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MRM on 2012-11-26:
I have two nephews and still looking for Xmas gift for them. I will steer clear of this hazardous product, thanks to your warning, DB.
DebtorBasher on 2012-11-27:
It should be OK for the older children, but in NO way a child under four.
onlooker on 2012-11-27:
was this error repeated on other toys on the site?
While they may not have categories to cover the specific age group you wanted to purchase for, that seems like a big hole in information.
Alain on 2012-11-27:
As you point out, DB, it's up to the consumer to carefully read about products, particularly where children are involved. Good information and review! Did you ever find that commercial septic cleaning truck you were looking for?
DebtorBasher on 2012-11-27:
No Alain...I never found the sewer cleaning truck that he wanted. He even told his Daddy to make him a sewer cleaning truck costume for him for Halloween, 'It's easy Daddy, just make me a truck with a big elephant trunk'....geesh, you'd think his Daddy could have figured THAT out himself...LOL!
DebtorBasher on 2012-11-27:
Onlooker...I didn't narrow my search by age, but I always read the age requirements because his little sister will be one year old. He's going to be 6 and she's going to be 1, and their birthdays are the same day.
Churro on 2012-11-29:
You Basher are a savvy consumer.
DebtorBasher on 2012-11-30:
Thank you Churro..Thank you, Thank you very much!
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Should you use Amazon Payments as Merchant?
Posted by on
There are many, many reviews about Amazon Payments throughout the web. If you happen to come across this one before signing up with Amazon Simple Payments, please pay attention. I have been an Amazon Simple Payments customer as a merchant for nearly 2 years now. Of course you never know what to expect when signing on as a merchant with any financial institution. For the most part, as can be expected you will not always agree with the merchant provider in just about any aspect of the agreement. Amazon Simple Pay may act the same as any merchant provider as anyone would expect from any type of this service. I am here to speak from several years of experience with this service provider. I will spare the details of how I ended up using Amazon Simple Pay and will get directly to the point of why I am writing this article. Amazon Simple Pay is very easy to use. Anyone can sign up by simply providing some simple details of themselves and their business and begin using the service immediately. However you will very soon discover that once you begin bringing in sales, Amazon takes on a split personality. While maintaining a "professional" front, you will soon discover that you may have made a "not so smart" decision. Amazon is extremely "customer friendly", as opposed to merchant friendly. I am not exactly sure why this is because the merchant is where Amazon makes their money with this particular service. I will give a few examples to stay within the maximum characters that I can use in this article. I have very many transactions on a monthly basis, so I am guessing that Amazon may or may not use this as a tool to their ways. For example, I will receive an order for say $100. A month later the customer may file a "dispute" stating that they were not satisfied with their order. Amazon will immediately refund the customer the entire amount of the customers order, including shipping/handling (to the customer). I (the merchant) will be be out the entire cost of the product, etc. You are entitled to appeal the dispute but Amazon does not respond in any of these situations. You are simply out the entire cost of the product(s) and shipping/handling. I have personally lost thousands of dollars due to these practices. The merchant will NOT Win a dispute with a customer, even supplying shipping tracking numbers, etc. If there happens to be a chargeback by a customer, Amazon will send you an email giving you instruction on how to battle the chargeback, including their fees for battling the chargeback o your behalf. I have personally provided tracking information, email details, etc to Amazon and have never heard a word back from Amazon as to the outcome of the battle. However my account will conveniently be charged a$10 fee for doing so. When receiving a chargeback, Amazon will immediately deduct the chargeback amount from your account. Then after a certain amount of time Amazon will then again deduct the chargeback from your account once more. You can inquire about the double chargeback as often as you wish but you will not receive a response. In short, for every chargeback you receive, such a a $100 chargeback, Amazon will deduct $200 from your account. This cannot be appealed. They will also generously deduct the $10 battle fee as well. Amazon claims that there is a 6 month "probation" period once you sign up, meaning that they will hold every sale from every customer for a total of 14 days after the sale was imitated. However this is not the case. Amazon will hold your customers funds for anywhere from 14 to 21 days after the initial sale...with no explanations or response. This makes it almost impossible to ship goods within a reasonable time frame. There are many, many reviews about Amazon Payments throughout the web. If you happen to come across this one before signing up with Amazon Simple Payments, please pay attention. I have been an Amazon Simple Payments customer as a merchant for nearly 2 years now. Of course you never know what to expect when signing on as a merchant with any financial institution. For the most part, as can be expected you will not always agree with the merchant provider in just about any aspect of the agreement. Amazon Simple Pay may act the same as any merchant provider as anyone would expect from any type of this service. I am here to speak from several years of experience with this service provider. I will spare the details of how I ended up using Amazon Simple Pay and will get directly to the point of why I am writing this article. Amazon Simple Pay is very easy to use. Anyone can sign up by simply providing some simple details of themselves and their business and begin using the service immediately. However you will very soon discover that once you begin bringing in sales, Amazon takes on a split personality. While maintaining a "professional" front, you will soon discover that you may have made a "not so smart" decision. Amazon is extremely "customer friendly", as opposed to merchant friendly. I am not exactly sure why this is because the merchant is where Amazon makes their money with this particular service. I will give a few examples to stay within the maximum characters that I can use in this article. I have very many transactions on a monthly basis, so I am guessing that Amazon may or may not use this as a tool to their ways. For example, I will receive an order for say $100. A month later the customer may file a "dispute" stating that they were not satisfied with their order. Amazon will immediately refund the customer the entire amount of the customers order, including shipping/handling (to the customer). I (the merchant) will be out the entire cost of the product, etc. You are entitled to appeal the dispute but Amazon does not respond in any of these situations. You are simply out the entire cost of the product(s) and shipping/handling. I have personally lost thousands of dollars due to these practices. The merchant will NOT Win a dispute with a customer, even supplying shipping tracking numbers, etc. If there happens to be a chargeback by a customer, Amazon will send you an email giving you instruction on how to battle the chargeback, including their fees for battling the chargeback o your behalf. I have personally provided tracking information, email details, etc to Amazon and have never heard a word back from Amazon as to the outcome of the battle. However my account will conveniently be charged a$10 fee for doing so. When receiving a chargeback, Amazon will immediately deduct the chargeback amount from your account. Then after a certain amount of time Amazon will then again deduct the chargeback from your account once more. You can inquire about the double chargeback as often as you wish but you will not receive a response. In short, for every chargeback you receive, such a a $100 chargeback, Amazon will deduct $200 from your account. This cannot be appealed. They will also generously deduct the $10 battle fee as well. Amazon claims that there is a 6 month "probation" period once you sign up, meaning that they will hold every sale from every customer for a total of 14 days after the sale was imitated. However this is not the case. Amazon will hold your customers funds for anywhere from 14 to 21 days after the initial sale...with no explanations or response. This makes it almost impossible to ship goods within a reasonable time frame. After the 6 month "probation" period has ended, Amazon will not release all of your funds to you. They will still hold a certain amount of your funds indefinitely. In my case they seized over $1000 and are still holding it to this day. I could continue but in summary, Amazon is not a law abiding merchant provider. They do not hold their selves to their own standards and will breach their own contract with no remorse or explanation. They do not abide by their own written rules and your rights will be violated and laws will be broken. However this being said, you may complain to everyone in sight but realistically Amazon Payments is not regulated by anyone. It will take an extremely large class action lawsuit to bring down a company like Amazon. I wish you the best of luck when using this company. The do not obey the law and they will steal from you without remorse or fright of consequence. Best of luck if you decide to go with Amazon Payments!
     
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Access to free books
Posted by on
I discovered that Kindle now allows people to "check out" books via their local libraries.

Just like going to the library, you get the book for only a certain amount of days. (In my case, I can have a book for 7, 14, or 21 days.)

I went to my local library yesterday and signed up for a "Library Card." This takes every bit of 3-5 minutes. When I left, I was able to download books from the library directly onto my Kindle for 3 weeks.

It works exactly as I was told. (I guess the book will disappear from my machine in 3 weeks.)

Fabulous!

As if you needed a reason to get a Kindle. (Oh yes, the first reason is that you have any slight interest in *reading*. Duh.) But when you get one, one of the first things you will probably explore is how many free books you can get (there are literally millions). After these books, what can you check out from the library? Well, anything you want to.

Free books. Borrowed books. (And even books that you give as gifts.) Kindle just keeps getting better and better and stronger and stronger.


     
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Old Timer on 2011-12-09:
Good review and info. I have the Amazon Kindle app on my TouchPad. It's great, glad I got the TouchPad with extra memory, more room for more downloads and books. Will give the library option a try with the local library system.
clutzycook on 2011-12-09:
Yes, but that book's imprint, if you will, stays in the cloud and it looks like the book is still there. But when you select it, it tells you that the borrowing period is expired and says you have to buy the book to continue reading.
Anonymous on 2011-12-09:
I'll have to see what happens, clutzy. My understanding is that in three weeks, the book will "expire" and be removed from my machine. (I won't have to do anything.) If I want, and it's still available at the library (meaning no one else has checked it out), I can re-checkout the book.

If I have the book, and the library only has one Kindle issue to lend out, no one else can check it out while I have it.

No where have I seen I will be solicited to buy the book, but so what? I'm solicited ad nauseum.
redmx3racer on 2011-12-09:
I have a Kindle Fire, I'll have to check that out. Thanks.
lexophiliac on 2011-12-09:
I purchased a Kindle Fire and returned it unopened the next day. The intended gift recipient, a young child with a genius IQ, told me that if I really wanted to present her with an object of materialism this holiday, some stock would be nice.
Anonymous on 2011-12-09:
Gold or silver might even be better.
lexophiliac on 2011-12-09:
She is leaning toward gold stocks as opposed to owning the metal.
Anonymous on 2011-12-09:
Better still, if whatever she decides on is held in a Roth, when she's old and gray she'll avoid them nasty taxes!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Amazon Simple Pay's Illegal Business Practices
Posted by on
Rating: 1/51
SEATTLE, VIRGINIA -- I have worked with Amazon Simple Pay in the past and have had to inquire several times about their sketchy business practices. In fact if you have a little time on your hands, just do a simple Google search for "Amazon Simple Pay complaints". I am sure that it will take more than just a little time to peruse the results, much less open and read each one.

There is no doubt that complaints about such a large company will fall on deaf ears. After all, who wants to take on Amazon? Who do you go to, and I am just guessing that they will have a swift answer for you when you do inquire and then the case will be closed, so why waste your time right?

As part of Amazons customer verification practices, when a seller opens a business account, they must submit a bank account for fund transfers. When a customer enters their bank account information, Amazon makes two small deposits into the account. The two deposit amounts must then be entered into Amazons system so that they can "verify" the bank account before funds can be transferred. In the meantime a seller is allowed to collect funds from their customers for products, services, etc.

After a few weeks and after you have accumulated a rather large sum of your customers funds, you will find that you are still awaiting the two small "deposits" into your bank account from Amazon. You will make several attempts to contact Amazon about the deposits and you will receive a response, usually within 2-3 days. The response will undoubtedly be "We were unable to verify the two deposits into you bank account". This is a scripted answer, as I have found from perusing others complaints from around the world. The sad fact is that Amazon never makes the two small "deposits" into your bank account. This will leave you in quite a predicament for quite a while.

You will most likely continue using the credit card processing service as you do not want to disappoint your customers. However those two small "deposits" will never come and you will be unable to withdraw any of your funds. I personally submitted 3 bank accounts, even opening one of them solely for the purpose of collecting my funds from Amazon. The first two bank accounts were completely valid, I have had them for several years without a single problem. However for reasons only known to Amazon, the two small "deposits" that they submitted never found their way into any of my bank accounts.

I was forced to cease using their service because I was unable to collect my customers funds from Amazon. I am sure that this is a routine complaint for you guys and if a human ever reads this, it will simply be dismissed as an "isolated case". I can assure you however that I am not the only one that has experienced this issue.

As I stated earlier, please take a few minutes to search the internet for complaints about Amazon Simple Pay. I am sure you will be surprised. Please take the time to investigate this issue in detail. If you do decide to contact Amazon, please do not accept the first response that you receive. Please take the time and initiative to actually investigate Amazon Simple Pay.
     
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madconsumer on 2013-02-12:
very helpful review, and voted as such!
trmn8r on 2013-02-12:
I am curious - did this finally get worked out? I am not assuming your case is unique, but OTOH it seems like it can't be the norm.
ok4now on 2013-02-13:
How can Amazon benefit from this? By deliberately not making the two small deposits and preventing you from withdrawing your money hurts only you. Amazon gains nothing other than pizzing you off. Is this result of poor customer service so now you pay the price? Let us know the outcome of this perplexing issue.
amazon_dissapointed on 2014-02-11:
The article it tells the truth. It took an act of congress to validate my tax and my bank and almost two months. They never sign their e-mail ever.
After all this, last night they shut down my processing. Here is the email from them.
Greetings from Amazon Payments.

Thank you for registering with Amazon Payments. We appreciate your interest in our product.

Unfortunately, at this time, we are not able to approve your request for an Amazon Payments Business Account based on our review of your intended use of our payments service.

As stated in our Acceptable Use Policy the following product or services are prohibited from using Amazon Payments:

“Miracle Cure Products - includes cures, remedies or enhancement products, and other health/nutritional products offering guaranteed results. ”

While we appreciate your interest, the blocking of your account is a permanent action. Please feel free to write to us for any questions that you may have.

Sincerely,

Account Specialist
Amazon Payments
https://payments.amazon.com
I am selling self help audio positive affirmations. You do not eat the cds and we do not say that are a miracle cure. They will ban churches because they sell God and faith. What do you call this practice? Unfair?
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Stick
Posted by on
Rating: 1/51
VARIOUS LOCATIONS, VIRGINIA -- This is worth a 1 time read for anyone looking to sell on Amazon or expect to have a great experience dealing with Amazon.

I am a seller on Amazon and pay a subscription fee to have a professional type seller account with them. I recently logged in to my account to find all my listings have been wiped off their website in a hold status and informed I didn't meet a certain criteria to sell until the first week in Jan, about 6 weeks away until the holiday season is over with. I of course being shocked that I only had 1 issue with my account because of a buyer putting in a hotel temp address and didn't receive their item from the hotel thief.

I wrote a nice well thought out email to their seller support dept only to met with a brick wall and a dept that had no sense of being flexible with my situation despite the fact there were over a dozen items sold in my store in the few days prior. I just couldn't believe that someone who pays to have a upgraded subscription and in a desperate situation to make money being unemployed couldn't make an exception as sometimes have to be done on a case by case basis especially when a customer is making a very strong complaint......

Now the juicy part..... The only way myself and others in my situation can even have a hope to get back to supporting their households are to inlist in Amazon's own FBA (Fulfillment By Amazon) warehousing system. I have to pay and provide boxes, packing material etc. to have my items shipped to their warehouse to sell them or else I cannot sell them. Hmmmmmmm. What a strong-arm tactic. Selling collectibles this isn't a good option as in a massive warehouse items aren't handled with care or concern and are stacked on shelfs and possibly mixed with others and confused and result in a loss of a sell by return. Oh and I also have to pay an additional charge to have by their carrier to have the items picked up... What a crock!!

So to sum up all the hours I've spent loading hundreds of items on their website and the special care and attention I can give the items that sell and the extra special care I give my customers has to be extinquished for???? Not to mention paying money for a service not rendered as a professional seller account. What a joke!

What a poor business decision to cut off the hand that feeds. Obviously if I'm not selling they aren't making their cut of my sells and of course this hurts me also. I don't see the logic in this move but I guess if your a big fish then you can swim however you want to but I can't share how vexed this has made me. I'll be spending the holidays broke and trying to figure out how to mail hundreds of items to their local warehouse so I can try to keep it all together...
     
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Merchants Beware- Selling on Amazon
Posted by on

The Merchant program that Amazon.com offers is absolutely deplorable and shockingly unprofessional. It has turned out to be a nightmare for our small business. We wonder how they have been able to get away with their mistreatment of merchants for so long. There is no support or protection for merchants at all and you are left defenseless against Amazon, as well as scam artists who make a living off of purchasing items and claiming they "never received" them to get refunded.

Amazon has a very lax and customer-friendly refund policy. I am all for customers who legitametely did not receive something they purchased or are unhappy getting refunded, being that I have been a consumer myself numerous times myself. Amazon, however, refunds customer even in situations when the merchant can substantiate that the claim is untrue. We recently had a situation where a customer was refunded for an item that they initially claimed they never received, and tracking confirmed that the item was "delivered", and the customer recanted their story. We urged them to inform Amazon that they received their package so the claim could be dismissed. We also forwarded the A to Z Guarantee department and the Seller Guarantee department (because it was affecting our sales statistics) a copy of an email from the customer stating that the item was received and asked what we should do. We did this repeatedly five times. There was no response. We then tried to get the situation resolved by contacting the only help by phone that they have available, the tech suppport department. We were told by them that they couldn't assist us with any areas other than technical issues. We attempted to get a number from them to contact the Seller Performance and A to Z Guarantee department. The customer service rep's response was that they could only be contacted through email and they did not even have a number to contact them. So essentially, we had to wait for someone that was not responding to us and that we had no contact number for, to contact us at their convenience about money that was rightfully owed to us. Finally, we were contacted by the Seller Guarantee department SEVEN DAYS LATER, stating that the claim was dismissed and we would be credited for the refund!!

The next day later, we finally received a response from Seller Performance as well, which was not what we expected. The email said that our account was suspended, all of our listings removed, and any disbursements to us withheld. It did not mention how or when we would get paid the money they owed us and instead referred us to another department, the Payments department, which also has no contact number. The email also was very vague as to why our account had been suspended.

This mysteriously followed an email sent to us two days before from the Merchant Approval department after being notified that our account was under review. The email did not state the reason why we were under review and actually said that the review was a common practice. They also said they needed tracking information for all items we had already shipped so they could confirm that they had been mailed out and encouraged us to submit "a plan for improving your selling performance" if review was due to poor performance. We gladly complied and gave them tracking information. We were unaware why we were under review but submitted a plan for performance improvement just to be safe. In the letter that included the outline for seller improvement, we stated that we strongly believed we had been targeted because of the A to Z claim filed against us that was reversed and that we tried to contact them numerous times so that they could prevent the claim from affecting our seller performance. The response from them was suspension of our account.

They also implied that a factor in suspending our account was order cancellation (we cancelled three orders and notified customers in advance). We pointed out to them that we had not cancelled one order since four days before they sent us the first and only notification that order cancellations could affect seller performance. Otherwise we had no negative feedback, late shipments, or other warnings from Amazon.

The outcome of all of this is that we only sold on Amazon for a month and had the worst selling experience with them out of all selling platforms. We are out of around $400 and are considering legal action so we can recover the money owed to us by Amazon. We will share our story will as many merchants as we can to make sure that they are educated about the dangers of selling on Amazon. We will also never encourage anyone to sell nor buy on Amazon again!!
     
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Anonymous on 2009-09-25:
Same with Ebay and Paypal. We Ebay sellers have been screaming about this same scenario for years. Those sites are no longer equal. They re for the BUYER. The SELLER who actually pays their bills are treated horribly. I gave up my Ebay sellers account because I just refused to allow someone I am paying to treat me like a beggar.

Your only recourse, is to file a police report and mail fraud complaint against your buyer. You can check and see how many lawsuits exist for your merchant. Paypal had several.
PepperElf on 2009-09-25:
I'd also recommend switching to shipping that requires a signature
I'm assuming it can't hurt
Scentabulous on 2009-09-25:
Thank you for your feedback!! The customer who filed the complaint against us actually recanted his story, which was mentioned in our review, and told the A to Z Guarantee department. Although they took significantly long to respond, we were finally contacted by them and told that we would be credited back for the money they refunded the customer and the claim would be dismissed. However, we were already under review by that time. The next day later Seller Performance responded with a suspension of our account and told us our funds were being withheld. We told them in our performance improvement plan that we were going beyond just mailing packages USPS with delivery confirmation, and had indeed started mailing packages USPS with Signature Confirmation and UPS. They never responded.
Anonymous on 2009-09-25:
Pepper, if their merchant is like Paypal, even a signature does no good for them. It would only help in court.
ASGL2010 on 2010-11-15:
Our lawsuit against Amazon is still pending in federal court -
link:
http://dockets.justia.com/docket/florida/flsdce/1:2010cv20718/353407/

The trial is scheduled for June and we are fully committed to seeing this case through and to holding Amazon accountable for its fraudulent business practices. Many of you have already agreed to testify at our trial, and we appreciate your willingness to take a stand against Amazon! Amazon must not be allowed to pocket ill-gotten profits!!!

In addition to taking a stand in court, you can participate and make a real difference by filing complaints with the Better Business Bureau, by writing letters to Amazon’s executives, and by posting your stories online (e.g., YouTube, MySpace, etc.). Together we can force Amazon to be an honest company.

You will NOT be contacted by Amazon’s counsel directly, but may be contacted through us prior to the trial.

Please email alby1969_98@yahoo.com if you have any questions about this case, wish to testify at trial, or just want to share your stories. Also, if you intend to testify at our trial, please provide us with your full names and contact information. Be genuine!

Thank You and Good Luck!
Albert
jonah30 on 2013-06-13:
If you’re looking for ways to make money, selling on Amazon can be a great way to make easy money online. After you have everything set up and going, the process is fairly self-sufficient.

Of course you have to know what you are getting yourself into before you “start a business” on Amazon. Here’s a rundown of everything you need to know.
Margot on 2013-06-16:
Amazon charges EXORBITANT FEES! At first the percentage they charged was 30%, then 50%, then 70% of the selling price. Today, here is an example of fees that EXCEEDED what the selling price of one of my books was:
Order date: 06/16/2013
Price: $2.00
Shipping: $3.99
Amazon fees: -$2.64
Your earnings: $3.35
You can see that Amazon is charging me more in fees than I am selling the item for, and completely ignoring the $3 I will spend in shipping! To say I am disappointed is an understatement. I will have to find another way to sell my books.
Pratik on 2013-08-31:
I can Echo the same problems from my experience of selling with them for past few months. They would automatically grant any AtoZ claim regardless of the situation or even evidence provided. and when questioned out right told me that contacting them is pointless as it will not look into any such cases let alone change them, and further added that any contact in future regarding such matters will be ignored by the Claim Department.
They are a disgrace and far worse than Ebay and PayPal. At least they make some effort in getting your goods back to you prior to doing any refunds. Amazon did nothing in this regard, but in fact its actions directly aid the buyers in committing fraud by effectively getting there money back and keeping our goods. Plus the buyers then ignore contact or make collection of the goods intentionally impossible.
Sooner Amazon are bought to justice over this the better.
manny on 2013-12-04:
Amazon has no respect or regard for their merchants..... They use Gestapo tactics with their merchants. Our company sells air filters. Some customers just do not know how to order the right size filter, in spite of our best efforts to explain it to them. When they get the wrong size they complain to Amazon. Soon after we get the Paternal email. "Enforcement will follow if this continues"......Today Amazon gave us Time-out, and send us to the corner.....One day suspension! We are a professional business but Amazon has no respect for us. They treat like us children......

Who needs Amazon? They are nothing but a middleman getting richer and richer at the expense of the little merchant. They provide no real value. I had a strong business, but I saw it slipping away because of Amazon's strong presence in Google, Yahoo, etc. So, I felt I had no choice but to join them and split my profit with them. Now I know what a mistake that was.

This company (Amazon) uses their power to take a piece of our profit while enforcing their strong arm tactics on us merchants. Some will say, "well, just leave them." Well, that is exactly what I am going to do. I went into business to be my own boss. I do not need someone sitting in India, Pakistan, California, pushing me around. I can foresee a massive merchant defection somewhere in the future if they continue their strong arm tactics with merchants.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Nobody Should Do Business With Amazon
Posted by on
Rating: 1/51
SEATLE, WASHINGTON -- We were selling our products on Amazon for about a year. Then the Seller Performance Team (or Merchant Approval Department) emailed us that they suspended our selling privilege. They told us that they would consider reactivate our account if we submit a detailed business plan so that our defective order rate would meet 1% as the standard set out by Amazon. That means if we sell 100 products, only 1 is allowed to be returned. Anything more than that is unacceptable.

Due to the technical complexity of the products we sell (we sell point of sale hardware for retail stores), that standard is probably unattainable. 2 big reasons are responsible for that. One is the lack of pictures and description. On most items, there're only representative pictures so the customers do not know how the item they order look like. There are only conditions of the item such as "like new" or "very good", "used good", and "used acceptable" The description of the item are filled out by sellers, and extremely user unfriendly. It asks many technical details that are totally irrelevant.

The 2nd reason is Amazon follows the philosophy that "the customer is always right". They refunded the seller's money in a heartbeat without listening to the seller's side. They even refunded the money before buyer returns the item.

After doing business with Amazon for sometimes, I find that they only like to do business with other big businesses. The prices are about the same as if you order from other retailers. Good bargains are hard to find on Amazon. It's fine if Amazon just want to do business with certain merchants. I just wish they make it clear from the beginning what kind of expectations they have and give you enough warnings before they shut you out permanently.

As a customer, I would stay out of Amazon as much as possible. It's not because they are not customer friendly, but because the prices and selections are suck.
     
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trmn8r on 2013-01-15:
First of all, I can understand Amazon's 1% policy. As a comparison, on Ebay, a seller with less than 99% feedback is to be avoided in my experience of several hundred transactions.

Secondly, I can see how the nature of your advertising leads to disappointed customers. I want to see exactly what I am buying, not a representation or nothing at all.

Your complaint was focused until you moved to criticizing prices and selection, which are totally unrelated to your issue. Some people use Amazon a lot, I use it for selected purchases. I don't use it for "bargains", I use it for purchases of stuff I need at a competitive price. Amazon has thousands and thousands of items, so I don't understand how its selection is insufficient. Maybe you mean the selection of point of sale terminals.

I'm left wondering if your expectations of Amazon are too high. Perhaps based on your products a site like Ebay is more appropriate, where many customers are seeking to buy things at wholesale prices?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Prepare for utter frustration when dealing with Amazon CS
Posted by on
Rating: 1/51
UNKNOWN, WASHINGTON -- I ordered a portable generator from Amazon.com recently. The order was placed with no problem and I received a confirmation. Then I got called out of town on business and was to be away during the window that Amazon estimated for delivery. I called CS. After the CS agent put me on hold multiple times (apparently to find out what to do), I was told that Amazon would not work with me on the shipping/delivery date. Even though the item was fulfilled by Amazon and I was only asking that they delay the shipment by a few days to allow me to be home for delivery. My only option at that point was to cancel the order which the CS agent did. She told me that Amazon had only pre-authorized the $1000 for the generator so they would simply release that and the funds, which she said had never been taken out of my account, would be taken off "hold." I checked the account every day for several days. No funds appeared. I called the bank. They stated that Amazon had not pre-authorized but had charged me for the generator. I called Amazon CS again. This CS agent didn't seem to know what to do either so his solution was to submit a refund investigation ticket with some department or other. Meanwhile, still no funds in my account. Almost a week later I received an email from the mysterious refund department stating that they had no record of a current pre-auth on my account nor did they have any processing records that I had ever been charged for the generator. I called the bank again. The bank insisted that I had been charged and the money had been taken out for the generator by Amazon. I emailed CS. They wanted me to fax my bank records and a number of other items. I don't have a fax or access to one. I called CS again. The person I reached this time stated that I had actually been charged, that because it was a pinless debit card, the other CS agents probably hadn't had a clue. He further told me that they would refund me, BUT that they wouldn't refund the card, they would process a check and I could expect to receive my money in 2 weeks. This will be about 6 weeks after I cancelled my order. I didn't have much choice so I agreed to this. I subsequently received an email that they were going to process a check for me and that it was being sent to my shipping address which is not an address at which I can receive mail. Instead of sending it to my billing address which they also had, they sent it to a non-deliverable address. The check will now go into the pit that is the undeliverable mail process at the USPS and eventually, weeks later, turn BACK up at Amazon or, get lost in that pit and have to be cancelled and reissued. I emailed CS again about whether it was too late to send the check to the correct address and they have not responded. By the time I get money back for an order that was never actually placed, it will be months down the road. I can't see how this is even legal and certainly a horrendous way to treat a customer (especially one who was making a fairly substantial purchase). Beware before placing any orders with Amazon.com. Prices might seem nice and low but heaven help you if you have any issues and need to deal with CS. They are inflexible, have no knowledge of their own internal procedures and their processes/policies are not remotely consumer friendly.
     
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tnchuck100 on 2012-02-28:
This should be a lesson to all that read this review. NEVER use a debit card for online transactions. There is very little room for error on the banks side or the merchants side. This review attests to that.

ONLY use credit cards for online transactions. That way you have some wiggle room when problems arise.
clutzycook on 2012-02-28:
I use my debit card online all the time and never have issues getting refunds from Amazon or anyone else.
Op, do you have neighbors? Perhaps next time something like this happens x you could ask them to take your package in for a day or two until you get home. My husband and I have done that on multiple occasions over the years.
tnchuck100 on 2012-02-28:
clutzy, a thousand dollar item would require a signature on delivery. The driver likely would not allow a neighbor to sign.

This was not a refund issue. It was a "we can't find the transaction" problem. With a credit card you have time to dispute a charge without the loss of your money until it gets straighten out.

It's an issue of risk: Credit Card vs Debit Card. This risk is much higher with a debit card.
revan on 2012-02-28:
There are many places that offer fax services. There are certain hoops that you have to jump through to get a refund. If you don't follow the program then of course the process is going to be frustrating. If you have packages delivered to a shipping address, why wouldn't a letter be deliverable. I don't see how Amazon is the culprit here. Some people create their own problems.
clutzycook on 2012-02-28:
LMAO tnchuck. The last time Hubby and I attempted this was when we were out of town for our wedding. He was expecting about $1200 worth of computer supplies. UPS just dumped and ran like they always do. The neighbor picked it up that afternoon and kept it at his house until we got back two days later. So, it depends on the company, I guess.
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Wrong Answer
Posted by on
A few weeks ago I placed an order on Amazon Market Place (importer520) for two cables for iPhone. The merchandise came to around six bucks with no sales tax and free shipping. Sounded good. I didn't get delivery so I filed a claim on Amazon.com. All went pretty well until the importer520 tried to pull a fast one. Well of course I'd have none of that nonsense. I'll let the EMAIL traffic speak for itself.

(importer520's initial offer to resolve claim)

Dear customer,

We are contacting you in regard to the recent purchase that you have made with us, importer 520. The package that was sent to you was returned back to us this morning due to:
"RETURN FOR BETTER ADDRESS"

Below is the address that was provided.
Stewie Gilligan Griffin
31 Spooner St
Quahog RI 02940

Unfortunately a reshipment is unavailable.
Please be advised that we have issued a refund on your purchase.
However, the initial shipping fee of $1.75 will not be reimbursed.

If you have a further question, please let us know.

Thank you.

Customer Service Representative,
importer520 - Amazon Marketplace

(my response to their offer)

reference Amazon order 003-2809268-135022


Your offer is unacceptable and refused.

The address I provided is accurate and has been used by UPS in the past for
delivery. I have proof thereof. I received nothing of value in this
transaction nor did I do anything to warrant penalty therefore legally I am not obligated to reimburse YOUR loss with YOUR shipper.

I demand full refund.


(importer520's reply to my refusal and demand)

Thank you for your response.

We have issued a full refund on your order.
You will be receiving a notification from Amazon regarding the refund transaction within 1 to 2 hours.

If there is anything else we can assist you with, feel free to let us know.

Thank you.
Customer service representative,
importer520 - Amazon Marketplace


     
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Anonymous on 2011-03-21:
I live in a house in an established neighborhood with a very easy address... it's akin to 304 Elm St... That kind of simplicity. I also have a long history of receiving orders from Amazon and Amazon Market Place to my current address.

Their explanation seems quite odd but bottom line I did receive full refund. I'm surprised however that Amazon was going to allow them to stick me with the shipping cost. That is just so wrong on so many levels.
MRM on 2011-03-21:
Thank you, Lord, for sharing your experience with your readers and how the situation was resolved! HOORAH!
azRider on 2011-03-21:
a few things are going on here. First your address is bad according to the USPS, I just checked it on-line at usps.com and it reports the address is a bad address. you said UPS has no problem with the address. UPS and USPS are different carries and have different rules. UPS is a little more laid back, and if the driver knows your block they will deliver a package based on his knowledge or common use of the local area. the wording, "RETURN FOR BETTER ADDRESS", is a common USPS term, so I think they used USPS not UPS. most likey it was kicked back from USPS by the mail hub. it may have never gotten to your state at all.

now as a seller on Amazon, I would have just given you back the full refund. I understand to them it was an annoying issue having it come back and they had to re-stock the item. but really postage was paid by you in the first place. So they are not out that much. in the interest of customer service they should have just done it and in the end they did give you the full refund. so really your not out any money and they did do what they should have done. so since you got your money. what's the beef? it sounds like the original issue is related to your improper address.

on your end, you need to confirm with the USPS what the proper address is for packages, else this will happen again. perhaps your road has a direction, of the city is really PROVIDENCE not Quahog. whatever it is the Post Office does not see your address as listed as correct, so you should verify it with them for future packages.
Anonymous on 2011-03-21:
azRider, LOL, of course you realize the address I gave is the address of the Griffen family on the fox TV show Family Guy. That's not my real address.
azRider on 2011-03-21:
Sorry, don't watch the show, I assumed that you were giving factual information. of course when I assume. so without facts its hard to say what is going on. so based on that, I guess I'll leave it alone. you got the money, so all should be good and one dealer on Amazon is not enough to curse the whole system, so to those reading this don't judge it by one bad seller.
Anonymous on 2011-03-21:
azRider, I did give factual information other than my address which I thought by my first comment made clear it wasn't my real address.

I wasn't dogging the whole system but people do need to realize that the sellers in the Amazon market place are fairly unsophisticated. It’s akin to doing business with somebody on eBay or at a local flea market. I was also pointing out that Amazon doesn't necessarily police the claim responses of the Amazon Market place sellers. It's up to you as the buyer to put the seller in their place. Or hell even educates the seller on common principals of merchant law.

I probably won't ever do business in the Amazon Market place again. It's too risky. But that's just me.
Anonymous on 2011-03-21:
And you didn't have to resort to snorkeling.
Josepi on 2013-06-15:
I ordered a Photon 4G cover and phonecase. It took a whileI got the screen covers first then I got the phone cover but looks like it is the wrong one. Then I look where it was shipped from and its like 7 mins from my house should I just go there to get an exchange instead of going through emails n stuff ?
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