Amazon.com Consumer Reviews - Page 2

MICHIGAN -- Njoy Pure Plug is a sex toy. The manufacturer publicizes a 100% money back guarantee. They DO NOT state that the item has to be returned, ONLY that if the buyer is unhappy they will refund the money! The item was ordered on Amazon via Click N Save who refused a refund because they refused to allow a return. Although the item was charged to my VISA card and although the VISA merchant agreement states that return policies must be posted it was not.

Amazon also insisted that a return cannot be accepted even though I was asking for a refund as per the manufacturer's policy. But personal items such as this that carry a satisfaction guarantee never ask for the item back. They simply provide a refund if the customer is unhappy. Why is Amazon and Click n Save any different? If this was a final sale with no refunds and or no returns it should have been posted just as brick and mortar stores are required to do. Their acceptance of VISA as a method of payment in the absence of a posted return/refund policy is a violation of the merchant's agreement with VISA.

Mine is still ongoing but the claim is going in the direction of this reviewer. I am getting the run around. The delivery diverted to my address as a default and it was supposed to go to another town 100 miles away. Amazon, nor the third party Overstock was able to cancel the order or change the delivery. It has been and continues to be a nightmare. I can see from this reviewer the direction mine may take. To now, I have done all my shopping on Amazon due to ease but I may be rethinking this immediately and my future shopping on Amazon may be the last resort and not the first place for my go to. Come on Amazon, step up. You can do the right thing. At least employ safeguards to avoid data entry errors by insisting that pertinent information is entered twice like most banks do.

SEATTLE, WASHINGTON -- I ordered an iPhone SE listed by the third party seller as NEW on Amazon on 12/31/17 as a gift for my daughter.
The item arrived around 1/15/18. This phone was clearly NOT new. The battery began to fail within a couple of weeks and the front screen came off because the edge of the phone had damage. When my daughter called Apple, she was informed that the phone was out of warranty since it had been purchased in Oct, 2016.

Per Amazon's policy, I attempted to contact the seller twice and received NO response, so we filed a formal A to Z claim; per Amazon, the claim was GRANTED 4/20/18. I waited 2 week for a refund -- nothing. I contacted Amazon and was told the claim was under 'investigation' and that I should wait another 2 weeks. The agent did indicate that they had a number of complaints against that seller.

Two week later -- NO refund. I contacted Amazon again (4 weeks after the claim had been "Granted") and was again given the runaround; I demanded to speak with a supervisor and was offered $100 (the item cost $410) to cover the battery replacement cost. I was told I they would likely refund the balance when their "investigation" was complete. At this point, I still have no full refund and no idea if I will receive one. Amazon clearly does NOT honor its stated policy regarding A to Z Guarantee refunds!!!

ABBOTSFORD BC -- When I placed my order, it said on the page that there was free shipping. When I went to checkout, there was no free shipping option and I was charged $18. I got a notice of delivery email. Email stated that I was left a notification which I was not. The courier was supposed to be a company called Landmark. Tried to contact them but they have no presence in Canada and on their website it says to contact the shipping company. Called Amazon, took her 15 minutes to find the number for Landmark and then they had no one to answer her call. Pathetic from start to finish. Will never order from them again.

FLORIDA -- I had an order which was supposed to be delivered on Saturday, Jan. 7. I received a delivery notification but nothing was in the mailbox. I called customer service and they set the item for a refund and had me reorder. This was to be delivered on Monday, Jan 9th. I received an email that says will be delivered Tuesday the 10th. When I spoke with customer service I told them would only reorder if it came on Monday which she assured me it would. I even have an order that shows Monday.

I got the standard apology in terms of delivery notifications but I am still very aggravated because I am a Prime member and had it been shipped when I ordered it I would be receiving it on Monday. A few hours later I started getting calls from Amazon saying "thank you for contacting Amazon." I spoke with one representative and explained that I did not call them. The second call I ignored. The third call I again spoke with another customer service representative who had no idea how to stop these calls. I asked to be transferred to the IT department but they were closed.

Amazon used to be so reliable and such a good company. I've also noticed that Prime orders don't count for much since they don't ship them out the same day that you order them in a lot of cases. I've now cancelled some of my subscriptions and save orders and will probably cancel all the rest. What a shame because Amazon used to be a great place to shop.

I ordered a Dell notebook computer which had confusing and poorly described warranty information provided. Questions to Ezy the online seller suspiciously avoided being answered and instead referred me to Dell's support page. Dell refused information until I had purchased the product and had a serial number etc. In good faith I went ahead and bought the thing.

After delivery Dell tells me I only had 9 months left on the warranty (1 year from the date Ezy bought it from Dell) and an extended warranty cost more than the computer itself. By the time all this happened my 10 days return allowance had expired. The seller refused to accept the return and Amazon refused everything.

In short I believe the seller intentionally misrepresented the product and avoided answering the question in order to make the sale. Amazon does not vet their suppliers properly nor accept later input from their customers (instead they put you thru an elaborate review submission process and then tell you some technicality eliminates acceptance of the input). I will be very cautious of purchases thru Amazon in the future and advise every one of the same.

I have been in contact with Amazon for a week now, I got a folding Dahon bike that have a defect on the pedals and the seller did not [want to] help, Amazon posted a claim, and now they cancel the claim because the address of the shipping was hostel. I am from Brazil. How I would know someone in US where I could be sent to? Of course I have moved and now I have a 450 bike at home and need to walk for 6 miles a day to work, since I have no money for the metro. Amazon bad service.

DALLAS, TEXAS -- Amazon put my account 'on hold' for absolutely no reason and refuse to remove the hold from it. "We didn't receive your fax", yes you did! I sent it to you five times! Awful customer service, the 'account specialist' cannot be reached by phone, only by 80's era fax machines, appalling service, they just don't care at all. No other website I have used, has this appalling and unintuitive 'verification method'. Shoddy website. Accounts can be put 'on hold' for no reason at all and Amazon will then keep all of your gift card balance and any other balances all for themselves.

SEATTLE, VIRGINIA -- I have worked with Amazon Simple Pay in the past and have had to inquire several times about their sketchy business practices. In fact if you have a little time on your hands, just do a simple Google search for "Amazon Simple Pay complaints". I am sure that it will take more than just a little time to peruse the results, much less open and read each one.

There is no doubt that complaints about such a large company will fall on deaf ears. After all, who wants to take on Amazon? Who do you go to, and I am just guessing that they will have a swift answer for you when you do inquire and then the case will be closed, so why waste your time right?

As part of Amazon's customer verification practices, when a seller opens a business account, they must submit a bank account for fund transfers. When a customer enters their bank account information, Amazon makes two small deposits into the account. The two deposit amounts must then be entered into Amazon's system so that they can "verify" the bank account before funds can be transferred.

In the meantime a seller is allowed to collect funds from their customers for products, services, etc. After a few weeks and after you have accumulated a rather large sum of your customers funds, you will find that you are still awaiting the two small "deposits" into your bank account from Amazon. You will make several attempts to contact Amazon about the deposits and you will receive a response, usually within 2-3 days.

The response will undoubtedly be "We were unable to verify the two deposits into you bank account". This is a scripted answer, as I have found from perusing others complaints from around the world. The sad fact is that Amazon never makes the two small "deposits" into your bank account. This will leave you in quite a predicament for quite a while.

You will most likely continue using the credit card processing service as you do not want to disappoint your customers. However those two small "deposits" will never come and you will be unable to withdraw any of your funds. I personally submitted 3 bank accounts, even opening one of them solely for the purpose of collecting my funds from Amazon. The first two bank accounts were completely valid. I have had them for several years without a single problem. However for reasons only known to Amazon, the two small "deposits" that they submitted never found their way into any of my bank accounts.

I was forced to cease using their service because I was unable to collect my customer's funds from Amazon. I am sure that this is a routine complaint for you guys and if a human ever reads this, it will simply be dismissed as an "isolated case". I can assure you however that I am not the only one that has experienced this issue.

As I stated earlier, please take a few minutes to search the internet for complaints about Amazon Simple Pay. I am sure you will be surprised. Please take the time to investigate this issue in detail. If you do decide to contact Amazon, please do not accept the first response that you receive. Please take the time and initiative to actually investigate Amazon Simple Pay.

VARIOUS LOCATIONS, VIRGINIA -- This is worth a 1 time read for anyone looking to sell on Amazon or expect to have a great experience dealing with Amazon.

I am a seller on Amazon and pay a subscription fee to have a professional type seller account with them. I recently logged in to my account to find all my listings have been wiped off their website in a hold status and informed I didn't meet a certain criteria to sell until the first week in Jan, about 6 weeks away until the holiday season is over with. I of course being shocked that I only had 1 issue with my account because of a buyer putting in a hotel temp address and didn't receive their item from the hotel thief.

I wrote a nice well thought out email to their seller support dept only to met with a brick wall and a dept that had no sense of being flexible with my situation despite the fact there were over a dozen items sold in my store in the few days prior. I just couldn't believe that someone who pays to have a upgraded subscription and in a desperate situation to make money being unemployed couldn't make an exception as sometimes have to be done on a case by case basis especially when a customer is making a very strong complaint......

Now the juicy part..... The only way myself and others in my situation can even have a hope to get back to supporting their households are to enlist in Amazon's own FBA (Fulfillment By Amazon) warehousing system. I have to pay and provide boxes, packing material etc. to have my items shipped to their warehouse to sell them or else I cannot sell them. Hmmmmmmm. What a strong-arm tactic.

Selling collectibles - this isn't a good option as in a massive warehouse items aren't handled with care or concern and are stacked on shelves and possibly mixed with others and confused and result in a loss of a sell by return. Oh and I also have to pay an additional charge to have by their carrier to have the items picked up... What a crock!!

So to sum up all the hours I've spent loading hundreds of items on their website and the special care and attention I can give the items that sell and the extra special care I give my customers has to be extinguished for???? Not to mention paying money for a service not rendered as a professional seller account. What a joke!

What a poor business decision to cut off the hand that feeds. Obviously if I'm not selling they aren't making their cut of my sells and of course this hurts me also. I don't see the logic in this move but I guess if your a big fish then you can swim however you want to but I can't share how vexed this has made me. I'll be spending the holidays broke and trying to figure out how to mail hundreds of items to their local warehouse so I can try to keep it all together...