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Received Bad Customer Service After Trying to Return Item That Arrived Broken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INTERNET, TENNESSEE -- I ordered this pearl rose name badge holder from BooJee Beads via Amazon. It arrived with the flower completely broken off. What really infuriated me was that in addition to having to scrounge up packing and go stand in line at Christmas time Amazon had the nerve to charge me for the mailing label. It's not my fault it arrived broken!

Furthermore, my inconvenience is compounded by the fact that I bought it as a gift. I spent several minutes on the phone with Amazon customer service. They said they would try to get me a refund. Instead of the $14.95 they refunded for the mailing label and it was listed for the wrong item.

Finally, I took some shoe glue and glued the flower onto the badge holder. Don't know if it will hold. Then I got an e-mail from BooJee Beads guaranteeing satisfaction. I related the entire incident. They told me to send a photo of the broken item for a refund. Obviously they didn't read the part where I said I went ahead and glued it. Amazon also censored my reviews of both the product and the seller. Really awful and incompetent customer service from Amazon and BooJee Beads!

Replies Didn't Deliver the Items I Paid for and Then Banned Me From Their Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I placed two separate orders for two different items in December of 2014 that were expected to be delivered in December of 2014. The items were never delivered, despite the tracking information for both of the packages showing that they were delivered - I never received the items. I tried multiple times (I ended up contacting Amazon customer service 6 times regarding this issue) to resolve this issue with customer service.

Each time, I was told that I would be contacted by somebody within (blank) business days (usually 1-3 business days). However, I was NEVER contacted by the team that I was supposed to be contacted by, nor was I followed-up with by the customer service rep, even though they said they would follow-up by a certain date.

When I contacted the company for the final time, again they tried to make me wait (blank) business days, which I wasn't going to settle for, because I knew I would not receive a response; instead, I chose to turn to my credit card company for help, since I knew I would not get any progress made with the Amazon customer service team. I filed transaction disputes with my credit card company for each of the two charges on my account, stating that the items were never delivered.

Several weeks went by and I thought everything was settled, but I then was contacted by my credit card company saying Amazon had rebutted the dispute, with their response being that the tracking information showed the packages were delivered - this was already known. I fully understood what the tracking information showed, but I still never received the items. Now, my dispute with my credit card company, which I was forced to go through because Amazon made no efforts to help their customer, is at a stand-still due to Amazon's lack of clarity, lack of support, and lack of care for their customers.

Additionally, after many years of being a loyal, paying customer to's Prime membership, I received an email early this morning saying that the company has closed my account on the basis of me requesting too many refunds. However, this is nowhere near the truth. The only source of refund requests comes from a fault in the company itself. did not take appropriate measures to ensure that I would receive the items that I paid for, such as is the case above. Obviously, since I paid for the items, I expect either the item I paid for or my money back so I can order the item from a merchant who WILL ensure that the item gets delivered to me.

When I contacted's customer service department, they offered to provide me a refund for the items that the company did not ensure successful delivery of, and I accepted the offer. For the company to now say that I am at fault for accepting these offers is completely ridiculous, and it truly shows how little they care about their customers, even the loyal Prime-paying customers who have dumped thousands upon thousands upon thousands of dollars into their company.

Amazon Uses Merchants Like Guinea Pigs to See What Sells -- Read This and Beware
By -

SEATTLE, WASHINGTON -- How Amazon Uses Merchants as GUINEA PIGS to see what sells: I was an Amazon Merchant for 1 year, sold thousands of items and received 99% positive feedback. My items are all legitimate and authentic and personally purchased from stores and official studio distributors. I sell mostly books, CDs and DVDs.

I sold this DVD title on Amazon in June 2009. It's a rare title and to my surprise received a lot of sales. On my 2nd week of selling, I moved about 100 pcs of this title and then I got a notice from Amazon stating I was under review but I could still sell and ship--although no money will be disbursed. That was fine as I know there is no problem with my items- I sold and shipped all orders with tracking.

When my account got released, they blocked that specific DVD title from my stocklist and there was a yellow circle with the slash in the middle at the side of the title meaning I cannot sell that item. I had the inkling something is not right and lo and behold, I searched the site and saw that AMAZON IS NOW SELLING THE SAME DVD which they did not even carry before. The item is NEWLY LISTED in the Amazon Catalog 2 days before my suspension. Apparently its a new product they are carrying.

So basically, smart @ss Amazon "STOLE" the item I discovered to be a great one and is now blocking me from selling it so as not to compete with them! HOW UNPROFESSIONAL and MONOPOLIZING! I would not mind if they let me sell it but NO, they are the only ones who can because its such a GREAT selling item!

Needless to say, they suspended my account 1 month after stating that my item was suspicious and COULD BE recopied media. I emailed them my receipts from the distributor with the proper business info but no, they insist that the DVD I AM SELLING COULD BE FAKE. Oh really??? Could Be Fake??? What the heck does that mean? It's either fake or real, nothing in between! SO why the heck did Amazon get the exact same item from the same distributor I do business with to sell on their site under THEIR ACCOUNT??? They discovered it to be a fast seller because of me and has now double-crossed me and kicked me to the curb to monopolize the sales.

I researched and discovered they have been DOING this with ALL SELLERS. They let you sell, and when they see an item selling like hotcakes, they get the item and sell it for themselves and kick the original seller to the curb accusing them of selling recopied media -- it's a MODUS OPERANDI with Amazon and they will keep doing this because they get away with it. This is illegal because they are trying to monopolize sales when they are supposed to provide a VENUE for sellers and not USE sellers to research what sells FOR AMAZON's BENEFIT.

I hope that Amazon will someday get slapped with a CLASS-ACTION LAWSUIT. What they are doing, using sellers as guinea pigs to research what item is good to sell then kick them when they have the item for themselves is VERY, VERY UNPROFESSIONAL, UNETHICAL and WRONG!

If you carry an item that is 100% Authentic and Sells like hotcakes, PREPARE TO EXPERIENCE THIS. Amazon is like a mafia syndicate which aims to monopolize the market and they will use you to give them ideas what to order from distributors. Once they have your item--prepare to get kicked in 1 month's time. IT HAPPENED TO ME and TO MANY OTHER SELLERS.

Amazon must be stopped and sanctioned just as Microsoft was sanctioned for billions regarding trying to monopolize software market. Don't Give your sources to Amazon, don't give them any info on your supplier. You will get suspended either way, once they acquire the item for themselves because they don't like competition on a hot-selling item.

If you are one of Amazon's victims, try to contact a lawyer and a media company in your area and get this information out. This tactics must be stopped as it is UNETHICAL BUSINESS and ILLEGAL because they terminate your account over FALSE accusations and an INVENTED reason given you can prove authenticity of your products which I can.

One day, Amazon will have to answer for all the injustice they did to honest sellers they kicked after unknowingly using us as guinea pigs and I hope they will PAY BIG TIME! Attention to lawyers out there who wants to take on this case, there are THOUSANDS of former Amazon Merchants who have this exact same story to tell and this class action case is going to win if brought to courts. Contact me anytime if you need a plaintiff.

Amazon Prime - the Truth and What You Can Do
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Amazon is a great company and I do shop there are a lot, but there is something that Prime members and potential Prime members may not know.

Prime isn't always Prime.

When I say that, I am speaking only about the Prime membership benefit of free two-day shipping on Prime items.

As a Prime member (currently$99/year), one is supposed to receive free two-day shipping on Prime-eligible items.

However, this isn't always the case. What I have found and experienced (10 times in 2017) is that Amazon changes the shipping time once you have placed your order or once the order has been processed. The other experience I've had is that the item does not arrive on time, due to carrier issues.

Now, there are items that say prime, but also indicate on the item page that there is a longer processing/shipping time than two days. I'm not talking about those items.

I'm talking about items that are listed as Prime AND GUARANTEE free two-day shippingthen the delivery date changes some time after the order is placed.

That's bait and switch in my book. If I'm paying $99 a year for a Prime membership and one of the main benefits is free two-day shipping, then that's what I expect.

So, just be aware that Prime doesn't always mean Prime.

If you've had this problem with Amazon Prime, don't let them get away with it! Amazon needs to learn that is they list an item as Prime two-day free shipping, that's what they should deliver.

So, this is what I've done and encourage others to do the same. Go to Help and eventually you'll get to a place where you can email, chat online or speak on the phone to a representative. Tell them the issue, point out the Prime lie and then demand the item for free.

I have received many items for free in 2017. Now, as of this writing, they may have changed their policy a bit and no longer offer the item for free (but you should still ask persistently for that). If they won't satisfy you that way, demand a free additional month of Prime (I have received 6 months of additional Prime due to their deceptive practice).

Don't let big corporations rip you off! If you don't get what you're paying for, demand restitution.

Horrible customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- So, I've been a customer of Amazon for quite some time. And last week my editing PC died, so I needed to quickly build a new one in order to handle multiple client projects.

Likewise, I went over to Amazon and placed a fairly large order of various PC components. Figured that was it, since I've never had an issue with them before when it comes to a generally pleasant customer experience.

The following day I wake up to find that my account had been locked due to suspected fraudulent purchases. This was fine, since I understood that these things happen and they are for the customer's own good. I was a tad bit annoyed that it took two days to resolve the issue but, oh well.

Finally I received the email stating my account had been unlocked and I promptly re-ordered everything.

The following day, big surprise, I get an Email that my account had been locked for suspected fraudulent purchases.

Now this was too much.... Less than 12 hours after having my account unlocked, it happened again. And to make things worse it was for the exact same order that got it locked the first time that they had already spoken with me about and cleared things up!

I attempted to call them and explain that I am now losing multiple clients because I can't get the work done in time. Tried to explain that this is the second time this has happened in a week. They were fairly uncaring and provided absolutely no help.

I was pretty much told, there is nothing we can do and your just going to have to wait until our investigations department is done looking into it. When I asked to speak to somebody in the investigations department, I was told there was no way to contact them.

Needless to say, I am angry. I'm close to just swearing off Amazon for good and sticking to individual sites for future purchases.

ALERT and WARNING: Amazon will not refund FRAUD... Even to longtime customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I'll keep this short.

This is a warning to my family, friends, colleagues and others who are planning on shopping Amazon in the future. I've not had a good recent experience with them...borderline terribel in fact...

Over the past 3 years, I've bought 177 items between and where I've also been a "PRIME" member in which I pay $99 USD to and $99 CAD to I probably make 80% of my purchases through those sites, so I feel that I'm a pretty good customer.

Recently, I went to purchase a Nexus 6P phone that was being sold for a decent price of $390 USD through a 3rd party seller on their site. It turned out to be a scam and fraud. The seller had actually sent me emails that were branded identically to what Amazon emails look like including the date of when it is arriving, however, when you look really carefully at the email domains names, rather than it being '' it was ''.... very subtle and not something I'm only the lookout for, especially given my relationship with the site (177 purchases over the past 3 years). The email walked me through doing a $390 Payment through the Amazon Gift Card site - meaning my money went through - the site and company had accepted my money, and my bank account shows that my money went to

When I didn't receive my phone, I called in to find out what was going on. After 30 days of dealing with them to sort out this issue here is the summary:
- Amazon DOES NOT verify who their 3rd party sellers are. Any Joe-blow can start their store claiming to sell stuff.
- Amazon Cannot Track their GiftCards!!! Apparently, you can use a Gift Card to Purchase another Gift Card, and then another and then another. Amazon cannot track this.

So my money has been lost and redeemed through this ridiculous program and eco-system that they have set up, and they had said that they cannot refund me! Now, I'm down $390 USD for the Christmas purchase system, and this Multi-Billion company won't Protect me or Refund me. Online purchases are still not safe, even with the biggest guys.

It seems so funny because it feels like they do more checks on the customer than the seller... So much for the "A-Z" guarantee that they said they have to "protect" the customer.

I feel betrayed.

I've given them my business and my money for a long time. As a result, I've successfully cancelled my PRIME membership on both and, I'm going to stop any Amazon Kindle Purchases and move over to "Kobo" E-Readers and then I'm also going to recommend all my Tech peers: don't use Amazon Cloud, use Microsoft Azure or Google Compute, or some other Cloud Company.

Thanks for listening, I hope you guys shop safe!



Failure To Redeem Promotional Credits
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Addendum to my 1st letter to Mr. **: I have researched the promotional balance of $34.75 all over Amazon. I have discovered that there is no record of this amount and this would account for the lack of Amazon being able to apply this, my balance due to me to any product I purchase, regardless of whatever manner you stated, state or will state in the future.

I did discover I do have a promotional balance. I am owed $26.00 in the Amazon MP3 Category, $25.00 in the Amazon Video Category, $25.00 in the Kindle Editions Category. Total = $76.00. All this when I was never able to view any prime videos in 2015, never bought any music nor bought any Kindle books. I gather this must be a ploy as to entice me to spend additional monies, then and only then will I ever see the $76.00 (refer below in black and white), only if I spend money to buy other prime video/music/Kindle products. Kind of a coercion process, I suspect.

Again, the $35.75 owed appears nowhere so how can it be applied since no one knows of its existence besides you and I. And remember I have your email that validates this amount. I did not pull it out of hat. I am forwarding this all for your review and assessment. My impression is that there is something terribly wrong here and should be addressed. Since you are the assistant of Mr. **, you probably are the person to do so. Unless you prefer I forward all the above in the form of a presidential complaint and notify others which I rather not do. In lieu I am sure this is a computer glitch and an obvious oversight by your organization.

I have now spent an enormous amount of time reading all your correspondence about policy of Amazon, the products that change and that it would automatically be applied at the appropriate time. Well sir, since no one knows of this besides you and I, I can't see it ever being applied to anything and the fact that $76.00 is owed me in the prime area, you may want to reconsider your 1 month extension of prime services. Not that I really need it since if I buy something it shall always be over $35.00 and the shipping shall always be free.

I suggest you review your position on this matter and come up with something equitable otherwise I shall contact the FCC and other government agencies and consult an attorney about this matter and the manner your firm does business. Govern yourself accordingly.

Amazon Rips Off Sellers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I am a new seller on Amazon and I am using a dropship supplier to ship my orders, basically my supplier. I listed the inventory I intended to sell, over 500 items. Because I was new, I wasn't clear on how to do my pricing so I listed my items for what the MSRP is.

I soon began receiving email messages from Amazon, claiming that my prices are too high and due to this, they stated that they are deactivating my listings; they began doing this on certain items, not my entire inventory. They stated that my pricing should fall within the wholesale and MSRP prices.

There were a multitude of items that were deactivated and instead of checking each SKU to determine if an item was deactivated I simply removed all inventory. I then proceeded to go to my supplier's website to download a fresh inventory feed. I adjusted my pricing to exactly what Amazon wanted and I uploaded everything fresh, to my webstore because it was easier and less time-consuming to do it this way.

I began receiving those same email messages and Amazon started deactivating my inventory again. I got upset and emailed them. I stated that I adjusted my prices but they continue to deactivate items. When I complained about it they claimed that it was just a "suggestion" to lower my prices so I can make more sales. I emailed back and said that if it were just a suggestion then why do you continue to deactivate my items? And besides that, I looked on the marketplace and compared my prices with other seller's prices and theirs are higher priced.

I initially had a webstore through Amazon but got frustrated and discouraged and cancelled the webstore. A week later I decided to open a new seller account using a new email address that isn't associated with my first webstore. Now what's going on is that I have tons of orders from customers and Amazon is sending me order notifications to the email address that was associated with my first webstore, not the email address associated with my current webstore.

Even worse, none of my orders are posted under "manage orders" in my webstore. I wouldn't know that there were any orders at all if I didn't check my email account that was associated with my first webstore. Now I have customers emailing me asking where their orders are, and complaining about it.

I looked at all of these orders which made me enough money to buy a used car but yet Amazon has not posted them to my account. I have no way to contact those customers unless they email me first; their orders show no email contact addresses. I don't even know what to tell them.....

Need a Refund for Item Not Received
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIBERTY, NEW YORK -- It's been a month since seller claimed item was shipped on April 15,2020. Used an Amazon gift card to purchase: Aquacrest CRF Water Filters cost $32.35. From Seller Harilama Express, Never received Order # **. Amazon link refers you to seller. Seller was messaged no response. Amazon has no phone help refers you back to seller. It has no chat available. Refers you back to seller. Links say, "Why do you want to return the item?" But there is no link to process a return request. Today is May 8th 2020. Amazon needs a refund process. Instead excuses due to Covid19 no Help. Yet they are still doing business as usual.

Fake Tracking number/Claimed It Was delivered/According to Their Tracking Was Delivered 300 Miles Away
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I ordered face masks months ago and the delivery date was changed 3 times. They finally charged my account beginning of April and showed it was delivered. I checked the tracking and they claim they delivered it to a city 300 miles away from me. My delivery address is correct on Amazon and Paypal.

That is when I got the run around. Amazon told me I had to discuss this with the seller because it is a third party seller. I wrote to them and they sent me a canned response about COVID19. I wrote back told them to refund my money.$16.16. I received another canned response telling me if I want to re-order to use a different vendor. I realize it is not much but I hate being scammed and Amazon is not even allowing me to put a one star rating and explaining what this seller is doing. In my opinion, AMAZON is still responsible for their sellers scamming and lying to customers. I just want a refund and even A-Z is not allowing me to fill in any info. Well, Jeff Bezos, I hope you enjoy living in luxury and being responsible for your sellers ripping us little guys off.

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