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Need a Refund for Item Not Received
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIBERTY, NEW YORK -- It's been a month since seller claimed item was shipped on April 15,2020. Used an Amazon gift card to purchase: Aquacrest CRF Water Filters cost $32.35. From Seller Harilama Express, Never received Order # **. Amazon link refers you to seller. Seller was messaged no response. Amazon has no phone help refers you back to seller. It has no chat available. Refers you back to seller. Links say, "Why do you want to return the item?" But there is no link to process a return request. Today is May 8th 2020. Amazon needs a refund process. Instead excuses due to Covid19 no Help. Yet they are still doing business as usual.

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Fake Tracking number/Claimed It Was delivered/According to Their Tracking Was Delivered 300 Miles Away
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I ordered face masks months ago and the delivery date was changed 3 times. They finally charged my account beginning of April and showed it was delivered. I checked the tracking and they claim they delivered it to a city 300 miles away from me. My delivery address is correct on Amazon and Paypal.

That is when I got the run around. Amazon told me I had to discuss this with the seller because it is a third party seller. I wrote to them and they sent me a canned response about COVID19. I wrote back told them to refund my money.$16.16. I received another canned response telling me if I want to re-order to use a different vendor. I realize it is not much but I hate being scammed and Amazon is not even allowing me to put a one star rating and explaining what this seller is doing. In my opinion, AMAZON is still responsible for their sellers scamming and lying to customers. I just want a refund and even A-Z is not allowing me to fill in any info. Well, Jeff Bezos, I hope you enjoy living in luxury and being responsible for your sellers ripping us little guys off.

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Ordered a Personal Item From a Seller Manufactured by a Company That Gives a 100% Money Back Guarantee. When I Asked for My Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- Njoy Pure Plug is a sex toy. The manufacturer publicizes a 100% money back guarantee. They DO NOT state that the item has to be returned, ONLY that if the buyer is unhappy they will refund the money! The item was ordered on Amazon via Click N Save who refused a refund because they refused to allow a return. Although the item was charged to my VISA card and although the VISA merchant agreement states that return policies must be posted it was not.

Amazon also insisted that a return cannot be accepted even though I was asking for a refund as per the manufacturer's policy. But personal items such as this that carry a satisfaction guarantee never ask for the item back. They simply provide a refund if the customer is unhappy. Why is Amazon and Click n Save any different? If this was a final sale with no refunds and or no returns it should have been posted just as brick and mortar stores are required to do. Their acceptance of VISA as a method of payment in the absence of a posted return/refund policy is a violation of the merchant's agreement with VISA.

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Bunk Bed
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Mine is still ongoing but the claim is going in the direction of this reviewer. I am getting the run around. The delivery diverted to my address as a default and it was supposed to go to another town 100 miles away. Amazon, nor the third party Overstock was able to cancel the order or change the delivery. It has been and continues to be a nightmare. I can see from this reviewer the direction mine may take. To now, I have done all my shopping on Amazon due to ease but I may be rethinking this immediately and my future shopping on Amazon may be the last resort and not the first place for my go to. Come on Amazon, step up. You can do the right thing. At least employ safeguards to avoid data entry errors by insisting that pertinent information is entered twice like most banks do.

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Amazon Simple Pay's Illegal Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, VIRGINIA -- I have worked with Amazon Simple Pay in the past and have had to inquire several times about their sketchy business practices. In fact if you have a little time on your hands, just do a simple Google search for "Amazon Simple Pay complaints". I am sure that it will take more than just a little time to peruse the results, much less open and read each one.

There is no doubt that complaints about such a large company will fall on deaf ears. After all, who wants to take on Amazon? Who do you go to, and I am just guessing that they will have a swift answer for you when you do inquire and then the case will be closed, so why waste your time right?

As part of Amazon's customer verification practices, when a seller opens a business account, they must submit a bank account for fund transfers. When a customer enters their bank account information, Amazon makes two small deposits into the account. The two deposit amounts must then be entered into Amazon's system so that they can "verify" the bank account before funds can be transferred.

In the meantime a seller is allowed to collect funds from their customers for products, services, etc. After a few weeks and after you have accumulated a rather large sum of your customers funds, you will find that you are still awaiting the two small "deposits" into your bank account from Amazon. You will make several attempts to contact Amazon about the deposits and you will receive a response, usually within 2-3 days.

The response will undoubtedly be "We were unable to verify the two deposits into you bank account". This is a scripted answer, as I have found from perusing others complaints from around the world. The sad fact is that Amazon never makes the two small "deposits" into your bank account. This will leave you in quite a predicament for quite a while.

You will most likely continue using the credit card processing service as you do not want to disappoint your customers. However those two small "deposits" will never come and you will be unable to withdraw any of your funds. I personally submitted 3 bank accounts, even opening one of them solely for the purpose of collecting my funds from Amazon. The first two bank accounts were completely valid. I have had them for several years without a single problem. However for reasons only known to Amazon, the two small "deposits" that they submitted never found their way into any of my bank accounts.

I was forced to cease using their service because I was unable to collect my customer's funds from Amazon. I am sure that this is a routine complaint for you guys and if a human ever reads this, it will simply be dismissed as an "isolated case". I can assure you however that I am not the only one that has experienced this issue.

As I stated earlier, please take a few minutes to search the internet for complaints about Amazon Simple Pay. I am sure you will be surprised. Please take the time to investigate this issue in detail. If you do decide to contact Amazon, please do not accept the first response that you receive. Please take the time and initiative to actually investigate Amazon Simple Pay.

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Stick
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VARIOUS LOCATIONS, VIRGINIA -- This is worth a 1 time read for anyone looking to sell on Amazon or expect to have a great experience dealing with Amazon.

I am a seller on Amazon and pay a subscription fee to have a professional type seller account with them. I recently logged in to my account to find all my listings have been wiped off their website in a hold status and informed I didn't meet a certain criteria to sell until the first week in Jan, about 6 weeks away until the holiday season is over with. I of course being shocked that I only had 1 issue with my account because of a buyer putting in a hotel temp address and didn't receive their item from the hotel thief.

I wrote a nice well thought out email to their seller support dept only to met with a brick wall and a dept that had no sense of being flexible with my situation despite the fact there were over a dozen items sold in my store in the few days prior. I just couldn't believe that someone who pays to have a upgraded subscription and in a desperate situation to make money being unemployed couldn't make an exception as sometimes have to be done on a case by case basis especially when a customer is making a very strong complaint......

Now the juicy part..... The only way myself and others in my situation can even have a hope to get back to supporting their households are to enlist in Amazon's own FBA (Fulfillment By Amazon) warehousing system. I have to pay and provide boxes, packing material etc. to have my items shipped to their warehouse to sell them or else I cannot sell them. Hmmmmmmm. What a strong-arm tactic.

Selling collectibles - this isn't a good option as in a massive warehouse items aren't handled with care or concern and are stacked on shelves and possibly mixed with others and confused and result in a loss of a sell by return. Oh and I also have to pay an additional charge to have by their carrier to have the items picked up... What a crock!!

So to sum up all the hours I've spent loading hundreds of items on their website and the special care and attention I can give the items that sell and the extra special care I give my customers has to be extinguished for???? Not to mention paying money for a service not rendered as a professional seller account. What a joke!

What a poor business decision to cut off the hand that feeds. Obviously if I'm not selling they aren't making their cut of my sells and of course this hurts me also. I don't see the logic in this move but I guess if your a big fish then you can swim however you want to but I can't share how vexed this has made me. I'll be spending the holidays broke and trying to figure out how to mail hundreds of items to their local warehouse so I can try to keep it all together...

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Received Bad Customer Service After Trying to Return Item That Arrived Broken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INTERNET, TENNESSEE -- I ordered this pearl rose name badge holder from BooJee Beads via Amazon. It arrived with the flower completely broken off. What really infuriated me was that in addition to having to scrounge up packing and go stand in line at Christmas time Amazon had the nerve to charge me for the mailing label. It's not my fault it arrived broken!

Furthermore, my inconvenience is compounded by the fact that I bought it as a gift. I spent several minutes on the phone with Amazon customer service. They said they would try to get me a refund. Instead of the $14.95 they refunded for the mailing label and it was listed for the wrong item.

Finally, I took some shoe glue and glued the flower onto the badge holder. Don't know if it will hold. Then I got an e-mail from BooJee Beads guaranteeing satisfaction. I related the entire incident. They told me to send a photo of the broken item for a refund. Obviously they didn't read the part where I said I went ahead and glued it. Amazon also censored my reviews of both the product and the seller. Really awful and incompetent customer service from Amazon and BooJee Beads!

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Amazon.com Didn't Deliver the Items I Paid for and Then Banned Me From Their Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I placed two separate orders for two different items in December of 2014 that were expected to be delivered in December of 2014. The items were never delivered, despite the tracking information for both of the packages showing that they were delivered - I never received the items. I tried multiple times (I ended up contacting Amazon customer service 6 times regarding this issue) to resolve this issue with customer service.

Each time, I was told that I would be contacted by somebody within (blank) business days (usually 1-3 business days). However, I was NEVER contacted by the team that I was supposed to be contacted by, nor was I followed-up with by the customer service rep, even though they said they would follow-up by a certain date.

When I contacted the company for the final time, again they tried to make me wait (blank) business days, which I wasn't going to settle for, because I knew I would not receive a response; instead, I chose to turn to my credit card company for help, since I knew I would not get any progress made with the Amazon customer service team. I filed transaction disputes with my credit card company for each of the two charges on my account, stating that the items were never delivered.

Several weeks went by and I thought everything was settled, but I then was contacted by my credit card company saying Amazon had rebutted the dispute, with their response being that the tracking information showed the packages were delivered - this was already known. I fully understood what the tracking information showed, but I still never received the items. Now, my dispute with my credit card company, which I was forced to go through because Amazon made no efforts to help their customer, is at a stand-still due to Amazon's lack of clarity, lack of support, and lack of care for their customers.

Additionally, after many years of being a loyal, paying customer to Amazon.com's Prime membership, I received an email early this morning saying that the company has closed my account on the basis of me requesting too many refunds. However, this is nowhere near the truth. The only source of refund requests comes from a fault in the company itself. Amazon.com did not take appropriate measures to ensure that I would receive the items that I paid for, such as is the case above. Obviously, since I paid for the items, I expect either the item I paid for or my money back so I can order the item from a merchant who WILL ensure that the item gets delivered to me.

When I contacted Amazon.com's customer service department, they offered to provide me a refund for the items that the company did not ensure successful delivery of, and I accepted the offer. For the company to now say that I am at fault for accepting these offers is completely ridiculous, and it truly shows how little they care about their customers, even the loyal Prime-paying customers who have dumped thousands upon thousands upon thousands of dollars into their company.

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Prepare for Utter Frustration When Dealing With Amazon CS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNKNOWN, WASHINGTON -- I ordered a portable generator from amazon.com recently. The order was placed with no problem and I received a confirmation. Then I got called out of town on business and was to be away during the window that Amazon estimated for delivery. I called CS. After the CS agent put me on hold multiple times (apparently to find out what to do), I was told that Amazon would not work with me on the shipping/delivery date. Even though the item was fulfilled by Amazon and I was only asking that they delay the shipment by a few days to allow me to be home for delivery.

My only option at that point was to cancel the order which the CS agent did. She told me that Amazon had only pre-authorized the $1000 for the generator so they would simply release that and the funds, which she said had never been taken out of my account, would be taken off "hold." I checked the account every day for several days. No funds appeared. I called the bank. They stated that Amazon had not pre-authorized but had charged me for the generator. I called Amazon CS again. This CS agent didn't seem to know what to do either so his solution was to submit a refund investigation ticket with some department or other.

Meanwhile, still no funds in my account. Almost a week later I received an email from the mysterious refund department stating that they had no record of a current pre-auth on my account nor did they have any processing records that I had ever been charged for the generator. I called the bank again. The bank insisted that I had been charged and the money had been taken out for the generator by Amazon.

I emailed CS. They wanted me to fax my bank records and a number of other items. I don't have a fax or access to one. I called CS again. The person I reached this time stated that I had actually been charged, that because it was a pinless debit card, the other CS agents probably hadn't had a clue. He further told me that they would refund me, BUT that they wouldn't refund the card, they would process a check and I could expect to receive my money in 2 weeks. This will be about 6 weeks after I cancelled my order. I didn't have much choice so I agreed to this.

I subsequently received an email that they were going to process a check for me and that it was being sent to my shipping address which is not an address at which I can receive mail. Instead of sending it to my billing address which they also had, they sent it to a non-deliverable address. The check will now go into the pit that is the un-deliverable mail process at the USPS and eventually, weeks later, turn BACK up at Amazon or, get lost in that pit and have to be cancelled and reissued.

I emailed CS again about whether it was too late to send the check to the correct address and they have not responded. By the time I get money back for an order that was never actually placed, it will be months down the road. I can't see how this is even legal and certainly a horrendous way to treat a customer (especially one who was making a fairly substantial purchase).

Beware before placing any orders with Amazon.com. Prices might seem nice and low but heaven help you if you have any issues and need to deal with CS. They are inflexible, have no knowledge of their own internal procedures and their processes/policies are not remotely consumer friendly.

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Failed to Deliver After 2 Weeks
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PA, PENNSYLVANIA -- I ordered dishwashing detergent from Amazon expecting 2 day delivery. Two weeks later I received nothing. Upon calling Amazon I expected to get some resolution that was reasonable since I am a Prime customer. They said they could check on it or cancel it. I canceled it. I'll know better to order these types of things from Amazon in the future. I advise you do the same.

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2.1 out of 5, based on 45 ratings and
216 reviews & complaints.
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