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Terrible Company That Steals Your Money!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- Amazon put my account 'on hold' for absolutely no reason and refuse to remove the hold from it. "We didn't receive your fax", yes you did! I sent it to you five times! Awful customer service, the 'account specialist' cannot be reached by phone, only by 80's era fax machines, appalling service, they just don't care at all. No other website I have used, has this appalling and unintuitive 'verification method'. Shoddy website. Accounts can be put 'on hold' for no reason at all and Amazon will then keep all of your gift card balance and any other balances all for themselves.

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Have Not Received a Refund
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

SEATTLE, WASHINGTON -- I return a Kindle in March 2013. Amazon.com acknowledge that I would receive a refund. However this has been a NIGHTMARE! Amazon has no sure way of refunding your money. They state they will refund it on your credit card only if it is valid. Nevertheless, it has been almost 3 months and they have not refunded my money yet. I have called Amazon.com so much until I know what they are going to say to me. I cannot believe they have such poor customer service.

Of course their customer service department apologies but they do nothing to get your money back to you. If you call Seattle, Washington to its headquarters they give you the runaround and pass you over to someone who cannot help you. It sad, one of the biggest companies around but one that does not have any ideal of what it means to have good customer service. I would love to get my money back but when that will happen, I don't know but I am not giving up that is why I am making a statement on your website. HELP, I need my money refunded.

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Great Customer Service
StarStarStarStarStarBy -
Rating: 5/51

SEATTLE, WASHINGTON -- Amazon grouped my orders for shipping and I had purchased one item that was going to take a month to ship. Originally Amazon let me know all my orders would arrive when the last one was ready, but after I contacted them one of their customer service representatives went through a lot of trouble to get everything to me in a timely manner. This involved multiple orders, shipping refunds, credits to my account, and they handled it all quickly and pleasantly. I cannot recall an experience where their representatives haven't done everything they could to make my day better. They definitely deserve my loyalty.

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Amazon Simple Pay's Illegal Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, VIRGINIA -- I have worked with Amazon Simple Pay in the past and have had to inquire several times about their sketchy business practices. In fact if you have a little time on your hands, just do a simple Google search for "Amazon Simple Pay complaints". I am sure that it will take more than just a little time to peruse the results, much less open and read each one.

There is no doubt that complaints about such a large company will fall on deaf ears. After all, who wants to take on Amazon? Who do you go to, and I am just guessing that they will have a swift answer for you when you do inquire and then the case will be closed, so why waste your time right?

As part of Amazon's customer verification practices, when a seller opens a business account, they must submit a bank account for fund transfers. When a customer enters their bank account information, Amazon makes two small deposits into the account. The two deposit amounts must then be entered into Amazon's system so that they can "verify" the bank account before funds can be transferred.

In the meantime a seller is allowed to collect funds from their customers for products, services, etc. After a few weeks and after you have accumulated a rather large sum of your customers funds, you will find that you are still awaiting the two small "deposits" into your bank account from Amazon. You will make several attempts to contact Amazon about the deposits and you will receive a response, usually within 2-3 days.

The response will undoubtedly be "We were unable to verify the two deposits into you bank account". This is a scripted answer, as I have found from perusing others complaints from around the world. The sad fact is that Amazon never makes the two small "deposits" into your bank account. This will leave you in quite a predicament for quite a while.

You will most likely continue using the credit card processing service as you do not want to disappoint your customers. However those two small "deposits" will never come and you will be unable to withdraw any of your funds. I personally submitted 3 bank accounts, even opening one of them solely for the purpose of collecting my funds from Amazon. The first two bank accounts were completely valid. I have had them for several years without a single problem. However for reasons only known to Amazon, the two small "deposits" that they submitted never found their way into any of my bank accounts.

I was forced to cease using their service because I was unable to collect my customer's funds from Amazon. I am sure that this is a routine complaint for you guys and if a human ever reads this, it will simply be dismissed as an "isolated case". I can assure you however that I am not the only one that has experienced this issue.

As I stated earlier, please take a few minutes to search the internet for complaints about Amazon Simple Pay. I am sure you will be surprised. Please take the time to investigate this issue in detail. If you do decide to contact Amazon, please do not accept the first response that you receive. Please take the time and initiative to actually investigate Amazon Simple Pay.

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Stick
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VARIOUS LOCATIONS, VIRGINIA -- This is worth a 1 time read for anyone looking to sell on Amazon or expect to have a great experience dealing with Amazon.

I am a seller on Amazon and pay a subscription fee to have a professional type seller account with them. I recently logged in to my account to find all my listings have been wiped off their website in a hold status and informed I didn't meet a certain criteria to sell until the first week in Jan, about 6 weeks away until the holiday season is over with. I of course being shocked that I only had 1 issue with my account because of a buyer putting in a hotel temp address and didn't receive their item from the hotel thief.

I wrote a nice well thought out email to their seller support dept only to met with a brick wall and a dept that had no sense of being flexible with my situation despite the fact there were over a dozen items sold in my store in the few days prior. I just couldn't believe that someone who pays to have a upgraded subscription and in a desperate situation to make money being unemployed couldn't make an exception as sometimes have to be done on a case by case basis especially when a customer is making a very strong complaint......

Now the juicy part..... The only way myself and others in my situation can even have a hope to get back to supporting their households are to enlist in Amazon's own FBA (Fulfillment By Amazon) warehousing system. I have to pay and provide boxes, packing material etc. to have my items shipped to their warehouse to sell them or else I cannot sell them. Hmmmmmmm. What a strong-arm tactic.

Selling collectibles - this isn't a good option as in a massive warehouse items aren't handled with care or concern and are stacked on shelves and possibly mixed with others and confused and result in a loss of a sell by return. Oh and I also have to pay an additional charge to have by their carrier to have the items picked up... What a crock!!

So to sum up all the hours I've spent loading hundreds of items on their website and the special care and attention I can give the items that sell and the extra special care I give my customers has to be extinguished for???? Not to mention paying money for a service not rendered as a professional seller account. What a joke!

What a poor business decision to cut off the hand that feeds. Obviously if I'm not selling they aren't making their cut of my sells and of course this hurts me also. I don't see the logic in this move but I guess if your a big fish then you can swim however you want to but I can't share how vexed this has made me. I'll be spending the holidays broke and trying to figure out how to mail hundreds of items to their local warehouse so I can try to keep it all together...

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Amazon.com Holds Funds of Innocent Sellers for Months
By -

SUITE 1200, WASHINGTON -- I have been selling on Amazon on and off for a few years recently I decided to focus more on selling on the site. After getting income of about $1500 for about two months I decided that I could use a pro account. After making several inquires to amazon's customer service, (and it took a few inquires) I was told that the only way to do this would be to close down my current account and start again. I was unhappy about doing this but I reluctantly agreed.

So I closed my current account and opened up a pro-account. The site said that funds would be held on new account for two weeks as a security measure. I was not happy with this but it seemed reasonable. Right before the two weeks were up I had accumulated about $1400 in my account. The day before the funds were to be released, I received the following message.

As part of our ongoing commitment to improving the customer experience on Amazon.com, we are conducting a review of your seller account. During this review period your funds will be reserved in your Amazon Payments account for up to 30 days.

I immediately stopped selling on Amazon despite them telling me that it was OK. I called customer service and they told me that I had been "selected" and that this was "routine". At that point I started doing research on Amazon and I was surprised to learn how often they do this and get away with this. I provided them with all the tracking information like they requested (everything was delivered and there were no complaints). I also receive a total of 17 positive feedbacks with no negative feedback.

They requested information about where I source my merchandise from and other business information. Information which I feel is an invasion of my privacy. Why should I have to reveal to Amazon detailed information about how I sourced my merchandise. No other online company has requested this. Not eBay; not overstock and not others. My merchant account company has also not requested such information. It is clear to me that they are requesting it to gain useful selling information for their own use.

I did not try to contact them again about the fairness of holding my funds because I read that a number of people that have tried to do that have had their accounts permanently terminated, rudely told that any further emails would not be returned and fund that were already held for a long time would remain in "custody" for several more months.

After I received the notice mentioned above I sent them in all the information that they requested in spite of my objections. Immediately afterwards, I emailed them asking if the information that I sent was sufficient. I only received a form letter that did not answer my question. I repeated this and I got the same response.

About a week ago (3 ½ weeks after they sent the initial email), I received another email that the information that I provided them was insufficient and that my funds would be held for an additional 15 days. They did not explain what was insufficient, but I knew from experience that it would not help to ask. I again sent them more detailed information and I am now waiting. It has been more than thirty days since I shipped my last orders and I have no complaints against me. If they do not want me to sell on Amazon because they think that I am not trustworthy (actually I think that the opposite is true), so they should not let me sell, but why should they hold my money?

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Merchants Beware - Selling on Amazon
By -

The Merchant program that Amazon.com offers is absolutely deplorable and shockingly unprofessional. It has turned out to be a nightmare for our small business. We wonder how they have been able to get away with their mistreatment of merchants for so long. There is no support or protection for merchants at all and you are left defenseless against Amazon, as well as scam artists who make a living off of purchasing items and claiming they "never received" them to get refunded.

Amazon has a very lax and customer-friendly refund policy. I am all for customers who legitimately did not receive something they purchased or are unhappy getting refunded, being that I have been a consumer myself numerous times myself. Amazon, however, refunds customer even in situations when the merchant can substantiate that the claim is untrue. We recently had a situation where a customer was refunded for an item that they initially claimed they never received, and tracking confirmed that the item was "delivered", and the customer recanted their story.

We urged them to inform Amazon that they received their package so the claim could be dismissed. We also forwarded the A to Z Guarantee department and the Seller Guarantee department (because it was affecting our sales statistics) a copy of an email from the customer stating that the item was received and asked what we should do. We did this repeatedly five times. There was no response. We then tried to get the situation resolved by contacting the only help by phone that they have available, the tech support department. We were told by them that they couldn't assist us with any areas other than technical issues.

We attempted to get a number from them to contact the Seller Performance and A to Z Guarantee department. The customer service rep's response was that they could only be contacted through email and they did not even have a number to contact them. So essentially, we had to wait for someone that was not responding to us and that we had no contact number for, to contact us at their convenience about money that was rightfully owed to us. Finally, we were contacted by the Seller Guarantee department SEVEN DAYS LATER, stating that the claim was dismissed and we would be credited for the refund!!

The next day later, we finally received a response from Seller Performance as well, which was not what we expected. The email said that our account was suspended, all of our listings removed, and any disbursements to us withheld. It did not mention how or when we would get paid the money they owed us and instead referred us to another department, the Payments department, which also has no contact number. The email also was very vague as to why our account had been suspended.

This mysteriously followed an email sent to us two days before from the Merchant Approval department after being notified that our account was under review. The email did not state the reason why we were under review and actually said that the review was a common practice. They also said they needed tracking information for all items we had already shipped so they could confirm that they had been mailed out and encouraged us to submit "a plan for improving your selling performance" if review was due to poor performance.

We gladly complied and gave them tracking information. We were unaware why we were under review but submitted a plan for performance improvement just to be safe. In the letter that included the outline for seller improvement, we stated that we strongly believed we had been targeted because of the A to Z claim filed against us that was reversed and that we tried to contact them numerous times so that they could prevent the claim from affecting our seller performance. The response from them was suspension of our account.

They also implied that a factor in suspending our account was order cancellation (we cancelled three orders and notified customers in advance). We pointed out to them that we had not cancelled one order since four days before they sent us the first and only notification that order cancellations could affect seller performance. Otherwise we had no negative feedback, late shipments, or other warnings from Amazon.

The outcome of all of this is that we only sold on Amazon for a month and had the worst selling experience with them out of all selling platforms. We are out of around $400 and are considering legal action so we can recover the money owed to us by Amazon. We will share our story will as many merchants as we can to make sure that they are educated about the dangers of selling on Amazon. We will also never encourage anyone to sell nor buy on Amazon again!!

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Prepare for Utter Frustration When Dealing With Amazon CS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNKNOWN, WASHINGTON -- I ordered a portable generator from amazon.com recently. The order was placed with no problem and I received a confirmation. Then I got called out of town on business and was to be away during the window that Amazon estimated for delivery. I called CS. After the CS agent put me on hold multiple times (apparently to find out what to do), I was told that Amazon would not work with me on the shipping/delivery date. Even though the item was fulfilled by Amazon and I was only asking that they delay the shipment by a few days to allow me to be home for delivery.

My only option at that point was to cancel the order which the CS agent did. She told me that Amazon had only pre-authorized the $1000 for the generator so they would simply release that and the funds, which she said had never been taken out of my account, would be taken off "hold." I checked the account every day for several days. No funds appeared. I called the bank. They stated that Amazon had not pre-authorized but had charged me for the generator. I called Amazon CS again. This CS agent didn't seem to know what to do either so his solution was to submit a refund investigation ticket with some department or other.

Meanwhile, still no funds in my account. Almost a week later I received an email from the mysterious refund department stating that they had no record of a current pre-auth on my account nor did they have any processing records that I had ever been charged for the generator. I called the bank again. The bank insisted that I had been charged and the money had been taken out for the generator by Amazon.

I emailed CS. They wanted me to fax my bank records and a number of other items. I don't have a fax or access to one. I called CS again. The person I reached this time stated that I had actually been charged, that because it was a pinless debit card, the other CS agents probably hadn't had a clue. He further told me that they would refund me, BUT that they wouldn't refund the card, they would process a check and I could expect to receive my money in 2 weeks. This will be about 6 weeks after I cancelled my order. I didn't have much choice so I agreed to this.

I subsequently received an email that they were going to process a check for me and that it was being sent to my shipping address which is not an address at which I can receive mail. Instead of sending it to my billing address which they also had, they sent it to a non-deliverable address. The check will now go into the pit that is the un-deliverable mail process at the USPS and eventually, weeks later, turn BACK up at Amazon or, get lost in that pit and have to be cancelled and reissued.

I emailed CS again about whether it was too late to send the check to the correct address and they have not responded. By the time I get money back for an order that was never actually placed, it will be months down the road. I can't see how this is even legal and certainly a horrendous way to treat a customer (especially one who was making a fairly substantial purchase).

Beware before placing any orders with Amazon.com. Prices might seem nice and low but heaven help you if you have any issues and need to deal with CS. They are inflexible, have no knowledge of their own internal procedures and their processes/policies are not remotely consumer friendly.

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Should You Use Amazon Payments as Merchant?
By -

There are many, many reviews about Amazon Payments throughout the web. If you happen to come across this one before signing up with Amazon Simple Payments, please pay attention. I have been an Amazon Simple Payments customer as a merchant for nearly 2 years now. Of course you never know what to expect when signing on as a merchant with any financial institution.

For the most part, as can be expected you will not always agree with the merchant provider in just about any aspect of the agreement. Amazon Simple Pay may act the same as any merchant provider as anyone would expect from any type of this service. I am here to speak from several years of experience with this service provider. I will spare the details of how I ended up using Amazon Simple Pay and will get directly to the point of why I am writing this article.

Amazon Simple Pay is very easy to use. Anyone can sign up by simply providing some simple details of themselves and their business and begin using the service immediately. However you will very soon discover that once you begin bringing in sales, Amazon takes on a split personality.

While maintaining a "professional" front, you will soon discover that you may have made a "not so smart" decision. Amazon is extremely "customer friendly", as opposed to merchant friendly. I am not exactly sure why this is because the merchant is where Amazon makes their money with this particular service. I will give a few examples to stay within the maximum characters that I can use in this article. I have very many transactions on a monthly basis, so I am guessing that Amazon may or may not use this as a tool to their ways. For example, I will receive an order for say $100.

A month later the customer may file a "dispute" stating that they were not satisfied with their order. Amazon will immediately refund the customer the entire amount of the customers order, including shipping/handling (to the customer). I (the merchant) will be out the entire cost of the product, etc. You are entitled to appeal the dispute but Amazon does not respond in any of these situations. You are simply out the entire cost of the product(s) and shipping/handling.

I have personally lost thousands of dollars due to these practices. The merchant will NOT Win a dispute with a customer, even supplying shipping tracking numbers, etc. If there happens to be a chargeback by a customer, Amazon will send you an email giving you instruction on how to battle the chargeback, including their fees for battling the chargeback o your behalf. I have personally provided tracking information, email details, etc to Amazon and have never heard a word back from Amazon as to the outcome of the battle. However my account will conveniently be charged a$10 fee for doing so.

When receiving a chargeback, Amazon will immediately deduct the chargeback amount from your account. Then after a certain amount of time Amazon will then again deduct the chargeback from your account once more. You can inquire about the double chargeback as often as you wish but you will not receive a response. In short, for every chargeback you receive, such a a $100 chargeback, Amazon will deduct $200 from your account. This cannot be appealed.

They will also generously deduct the $10 battle fee as well. Amazon claims that there is a 6 month "probation" period once you sign up, meaning that they will hold every sale from every customer for a total of 14 days after the sale was imitated. However this is not the case. Amazon will hold your customers funds for anywhere from 14 to 21 days after the initial sale...with no explanations or response. This makes it almost impossible to ship goods within a reasonable time frame.

There are many, many reviews about Amazon Payments throughout the web. If you happen to come across this one before signing up with Amazon Simple Payments, please pay attention. I have been an Amazon Simple Payments customer as a merchant for nearly 2 years now. Of course you never know what to expect when signing on as a merchant with any financial institution. For the most part, as can be expected you will not always agree with the merchant provider in just about any aspect of the agreement.

Amazon Simple Pay may act the same as any merchant provider as anyone would expect from any type of this service. I am here to speak from several years of experience with this service provider. I will spare the details of how I ended up using Amazon Simple Pay and will get directly to the point of why I am writing this article. Amazon Simple Pay is very easy to use. Anyone can sign up by simply providing some simple details of themselves and their business and begin using the service immediately. However you will very soon discover that once you begin bringing in sales, Amazon takes on a split personality.

While maintaining a "professional" front, you will soon discover that you may have made a "not so smart" decision. Amazon is extremely "customer friendly", as opposed to merchant friendly. I am not exactly sure why this is because the merchant is where Amazon makes their money with this particular service. I will give a few examples to stay within the maximum characters that I can use in this article. I have very many transactions on a monthly basis, so I am guessing that Amazon may or may not use this as a tool to their ways. For example, I will receive an order for say $100.

A month later the customer may file a "dispute" stating that they were not satisfied with their order. Amazon will immediately refund the customer the entire amount of the customers order, including shipping/handling (to the customer). I (the merchant) will be out the entire cost of the product, etc. You are entitled to appeal the dispute but Amazon does not respond in any of these situations. You are simply out the entire cost of the product(s) and shipping/handling. I have personally lost thousands of dollars due to these practices.

The merchant will NOT Win a dispute with a customer, even supplying shipping tracking numbers, etc. If there happens to be a chargeback by a customer, Amazon will send you an email giving you instruction on how to battle the chargeback, including their fees for battling the chargeback o your behalf. I have personally provided tracking information, email details, etc to Amazon and have never heard a word back from Amazon as to the outcome of the battle.

However my account will conveniently be charged a$10 fee for doing so. When receiving a chargeback, Amazon will immediately deduct the chargeback amount from your account. Then after a certain amount of time Amazon will then again deduct the chargeback from your account once more. You can inquire about the double chargeback as often as you wish but you will not receive a response. In short, for every chargeback you receive, such a a $100 chargeback, Amazon will deduct $200 from your account. This cannot be appealed.

They will also generously deduct the $10 battle fee as well. Amazon claims that there is a 6 month "probation" period once you sign up, meaning that they will hold every sale from every customer for a total of 14 days after the sale was imitated. However this is not the case. Amazon will hold your customers funds for anywhere from 14 to 21 days after the initial sale...with no explanations or response. This makes it almost impossible to ship goods within a reasonable time frame.

After the 6 month "probation" period has ended, Amazon will not release all of your funds to you. They will still hold a certain amount of your funds indefinitely. In my case they seized over $1000 and are still holding it to this day. I could continue but in summary, Amazon is not a law abiding merchant provider. They do not hold their selves to their own standards and will breach their own contract with no remorse or explanation. They do not abide by their own written rules and your rights will be violated and laws will be broken.

However this being said, you may complain to everyone in sight but realistically Amazon Payments is not regulated by anyone. It will take an extremely large class action lawsuit to bring down a company like Amazon. I wish you the best of luck when using this company. The do not obey the law and they will steal from you without remorse or fright of consequence. Best of luck if you decide to go with Amazon Payments!

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Amazon - Third Party Seller - Living Nightmare
By -

I bought an item from a third party using an Amazon gift card. A week later I received an email from Amazon stating, "We're writing to inform you that your order ** from Precise Sales has been canceled because the item(s) you purchased were out of stock."

So, I got back on Amazon - saw that the money was back in my account - and I ordered the same item again from another third party. When another week went by and I didn't receive the item, I contacted the seller through Amazon email (there is no other option) and asked them to send me an email letting me know if the item had shipped or when I might expect it to ship. I received no response from the third party.

But, then I got an email from Amazon (I'm thinking this is some sort of automatic email they send out when they know the seller hasn't fulfilled the order). It said, "I've checked your order and found that you purchased from DeliaRodStock, one of our registered third-party sellers on Amazon Marketplace. Amazon Merchant listings are created by sellers other than Amazon.com. When you buy an item from Amazon Merchant, the individual seller will process and ship your order.

We charge your credit card for this purchase when the merchant is ready to ship the item. Until then you will see this amount has been blocked by us, but the transaction is not completed (i. e., we have not yet processed this charge). However in this case, I have checked your order and found that the merchant is not ready to ship this item as the item is currently not available with the merchant. Therefore, this order will be automatically cancelled and you will not be charged for this order."

Of course, since I used a gift card instead of a credit card - that last statement didn't apply and the money is gone off my gift card. In that email it also stated, "If you'd like the seller to cancel the order sooner, you can send them an e-mail by going to the URL below and clicking the "Problem with this order?" button".

So, I took that route and asked the seller to cancel the order. And waited and waited. No email from the seller and no cancellation. My next step was to contact Amazon. This is where I really got angry. As this is when Amazon goes into its spiel that this is a third party sell and they are not really responsible. I told him that I was definitely holding them responsible as 'to me' the person I am buying from is Amazon.

He said the best he could do would be to call me back three days from now and if, by then, the third party seller had not responded to me that they could then 'take action'. I asked him how long after they 'took action' could I expect to see a cancelled order and the money back on my gift card. He said, well maybe another two weeks.

When the first 'third party seller' cancelled the order - I didn't even get the opportunity to get on and rate them for this action. And, as a buyer, its just this sort of action I'm looking for when I review the seller before I make the purchase.

When I sell an item on Amazon - I am told that it is my responsibility as a 'seller' to ship the item out in two days. And I faithfully do this. Yet, I guess these 'third party sellers' have different rules than just a 'seller'. You have to allow them three days to respond to your email. You have to allow them three days to respond to your request to cancel the order. It 'appears' that Amazon reviews this orders on a weekly basis - that's seven days. OK, that's my story of how I tried to order a coffee maker on Amazon. From two sellers. And I have no coffee maker. And I'm out $160. And I see no real end in site. And most of all I AM TOTALLY IRRITATED.

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2.2 out of 5, based on 35 ratings and
206 reviews & complaints.
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