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Prepare for Utter Frustration When Dealing With Amazon CS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNKNOWN, WASHINGTON -- I ordered a portable generator from amazon.com recently. The order was placed with no problem and I received a confirmation. Then I got called out of town on business and was to be away during the window that Amazon estimated for delivery. I called CS. After the CS agent put me on hold multiple times (apparently to find out what to do), I was told that Amazon would not work with me on the shipping/delivery date. Even though the item was fulfilled by Amazon and I was only asking that they delay the shipment by a few days to allow me to be home for delivery.

My only option at that point was to cancel the order which the CS agent did. She told me that Amazon had only pre-authorized the $1000 for the generator so they would simply release that and the funds, which she said had never been taken out of my account, would be taken off "hold." I checked the account every day for several days. No funds appeared. I called the bank. They stated that Amazon had not pre-authorized but had charged me for the generator. I called Amazon CS again. This CS agent didn't seem to know what to do either so his solution was to submit a refund investigation ticket with some department or other.

Meanwhile, still no funds in my account. Almost a week later I received an email from the mysterious refund department stating that they had no record of a current pre-auth on my account nor did they have any processing records that I had ever been charged for the generator. I called the bank again. The bank insisted that I had been charged and the money had been taken out for the generator by Amazon.

I emailed CS. They wanted me to fax my bank records and a number of other items. I don't have a fax or access to one. I called CS again. The person I reached this time stated that I had actually been charged, that because it was a pinless debit card, the other CS agents probably hadn't had a clue. He further told me that they would refund me, BUT that they wouldn't refund the card, they would process a check and I could expect to receive my money in 2 weeks. This will be about 6 weeks after I cancelled my order. I didn't have much choice so I agreed to this.

I subsequently received an email that they were going to process a check for me and that it was being sent to my shipping address which is not an address at which I can receive mail. Instead of sending it to my billing address which they also had, they sent it to a non-deliverable address. The check will now go into the pit that is the un-deliverable mail process at the USPS and eventually, weeks later, turn BACK up at Amazon or, get lost in that pit and have to be cancelled and reissued.

I emailed CS again about whether it was too late to send the check to the correct address and they have not responded. By the time I get money back for an order that was never actually placed, it will be months down the road. I can't see how this is even legal and certainly a horrendous way to treat a customer (especially one who was making a fairly substantial purchase).

Beware before placing any orders with Amazon.com. Prices might seem nice and low but heaven help you if you have any issues and need to deal with CS. They are inflexible, have no knowledge of their own internal procedures and their processes/policies are not remotely consumer friendly.

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Should You Use Amazon Payments as Merchant?
By -

There are many, many reviews about Amazon Payments throughout the web. If you happen to come across this one before signing up with Amazon Simple Payments, please pay attention. I have been an Amazon Simple Payments customer as a merchant for nearly 2 years now. Of course you never know what to expect when signing on as a merchant with any financial institution.

For the most part, as can be expected you will not always agree with the merchant provider in just about any aspect of the agreement. Amazon Simple Pay may act the same as any merchant provider as anyone would expect from any type of this service. I am here to speak from several years of experience with this service provider. I will spare the details of how I ended up using Amazon Simple Pay and will get directly to the point of why I am writing this article.

Amazon Simple Pay is very easy to use. Anyone can sign up by simply providing some simple details of themselves and their business and begin using the service immediately. However you will very soon discover that once you begin bringing in sales, Amazon takes on a split personality.

While maintaining a "professional" front, you will soon discover that you may have made a "not so smart" decision. Amazon is extremely "customer friendly", as opposed to merchant friendly. I am not exactly sure why this is because the merchant is where Amazon makes their money with this particular service. I will give a few examples to stay within the maximum characters that I can use in this article. I have very many transactions on a monthly basis, so I am guessing that Amazon may or may not use this as a tool to their ways. For example, I will receive an order for say $100.

A month later the customer may file a "dispute" stating that they were not satisfied with their order. Amazon will immediately refund the customer the entire amount of the customers order, including shipping/handling (to the customer). I (the merchant) will be out the entire cost of the product, etc. You are entitled to appeal the dispute but Amazon does not respond in any of these situations. You are simply out the entire cost of the product(s) and shipping/handling.

I have personally lost thousands of dollars due to these practices. The merchant will NOT Win a dispute with a customer, even supplying shipping tracking numbers, etc. If there happens to be a chargeback by a customer, Amazon will send you an email giving you instruction on how to battle the chargeback, including their fees for battling the chargeback o your behalf. I have personally provided tracking information, email details, etc to Amazon and have never heard a word back from Amazon as to the outcome of the battle. However my account will conveniently be charged a$10 fee for doing so.

When receiving a chargeback, Amazon will immediately deduct the chargeback amount from your account. Then after a certain amount of time Amazon will then again deduct the chargeback from your account once more. You can inquire about the double chargeback as often as you wish but you will not receive a response. In short, for every chargeback you receive, such a a $100 chargeback, Amazon will deduct $200 from your account. This cannot be appealed.

They will also generously deduct the $10 battle fee as well. Amazon claims that there is a 6 month "probation" period once you sign up, meaning that they will hold every sale from every customer for a total of 14 days after the sale was imitated. However this is not the case. Amazon will hold your customers funds for anywhere from 14 to 21 days after the initial sale...with no explanations or response. This makes it almost impossible to ship goods within a reasonable time frame.

There are many, many reviews about Amazon Payments throughout the web. If you happen to come across this one before signing up with Amazon Simple Payments, please pay attention. I have been an Amazon Simple Payments customer as a merchant for nearly 2 years now. Of course you never know what to expect when signing on as a merchant with any financial institution. For the most part, as can be expected you will not always agree with the merchant provider in just about any aspect of the agreement.

Amazon Simple Pay may act the same as any merchant provider as anyone would expect from any type of this service. I am here to speak from several years of experience with this service provider. I will spare the details of how I ended up using Amazon Simple Pay and will get directly to the point of why I am writing this article. Amazon Simple Pay is very easy to use. Anyone can sign up by simply providing some simple details of themselves and their business and begin using the service immediately. However you will very soon discover that once you begin bringing in sales, Amazon takes on a split personality.

While maintaining a "professional" front, you will soon discover that you may have made a "not so smart" decision. Amazon is extremely "customer friendly", as opposed to merchant friendly. I am not exactly sure why this is because the merchant is where Amazon makes their money with this particular service. I will give a few examples to stay within the maximum characters that I can use in this article. I have very many transactions on a monthly basis, so I am guessing that Amazon may or may not use this as a tool to their ways. For example, I will receive an order for say $100.

A month later the customer may file a "dispute" stating that they were not satisfied with their order. Amazon will immediately refund the customer the entire amount of the customers order, including shipping/handling (to the customer). I (the merchant) will be out the entire cost of the product, etc. You are entitled to appeal the dispute but Amazon does not respond in any of these situations. You are simply out the entire cost of the product(s) and shipping/handling. I have personally lost thousands of dollars due to these practices.

The merchant will NOT Win a dispute with a customer, even supplying shipping tracking numbers, etc. If there happens to be a chargeback by a customer, Amazon will send you an email giving you instruction on how to battle the chargeback, including their fees for battling the chargeback o your behalf. I have personally provided tracking information, email details, etc to Amazon and have never heard a word back from Amazon as to the outcome of the battle.

However my account will conveniently be charged a$10 fee for doing so. When receiving a chargeback, Amazon will immediately deduct the chargeback amount from your account. Then after a certain amount of time Amazon will then again deduct the chargeback from your account once more. You can inquire about the double chargeback as often as you wish but you will not receive a response. In short, for every chargeback you receive, such a a $100 chargeback, Amazon will deduct $200 from your account. This cannot be appealed.

They will also generously deduct the $10 battle fee as well. Amazon claims that there is a 6 month "probation" period once you sign up, meaning that they will hold every sale from every customer for a total of 14 days after the sale was imitated. However this is not the case. Amazon will hold your customers funds for anywhere from 14 to 21 days after the initial sale...with no explanations or response. This makes it almost impossible to ship goods within a reasonable time frame.

After the 6 month "probation" period has ended, Amazon will not release all of your funds to you. They will still hold a certain amount of your funds indefinitely. In my case they seized over $1000 and are still holding it to this day. I could continue but in summary, Amazon is not a law abiding merchant provider. They do not hold their selves to their own standards and will breach their own contract with no remorse or explanation. They do not abide by their own written rules and your rights will be violated and laws will be broken.

However this being said, you may complain to everyone in sight but realistically Amazon Payments is not regulated by anyone. It will take an extremely large class action lawsuit to bring down a company like Amazon. I wish you the best of luck when using this company. The do not obey the law and they will steal from you without remorse or fright of consequence. Best of luck if you decide to go with Amazon Payments!

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Amazon - Third Party Seller - Living Nightmare
By -

I bought an item from a third party using an Amazon gift card. A week later I received an email from Amazon stating, "We're writing to inform you that your order ** from Precise Sales has been canceled because the item(s) you purchased were out of stock."

So, I got back on Amazon - saw that the money was back in my account - and I ordered the same item again from another third party. When another week went by and I didn't receive the item, I contacted the seller through Amazon email (there is no other option) and asked them to send me an email letting me know if the item had shipped or when I might expect it to ship. I received no response from the third party.

But, then I got an email from Amazon (I'm thinking this is some sort of automatic email they send out when they know the seller hasn't fulfilled the order). It said, "I've checked your order and found that you purchased from DeliaRodStock, one of our registered third-party sellers on Amazon Marketplace. Amazon Merchant listings are created by sellers other than Amazon.com. When you buy an item from Amazon Merchant, the individual seller will process and ship your order.

We charge your credit card for this purchase when the merchant is ready to ship the item. Until then you will see this amount has been blocked by us, but the transaction is not completed (i. e., we have not yet processed this charge). However in this case, I have checked your order and found that the merchant is not ready to ship this item as the item is currently not available with the merchant. Therefore, this order will be automatically cancelled and you will not be charged for this order."

Of course, since I used a gift card instead of a credit card - that last statement didn't apply and the money is gone off my gift card. In that email it also stated, "If you'd like the seller to cancel the order sooner, you can send them an e-mail by going to the URL below and clicking the "Problem with this order?" button".

So, I took that route and asked the seller to cancel the order. And waited and waited. No email from the seller and no cancellation. My next step was to contact Amazon. This is where I really got angry. As this is when Amazon goes into its spiel that this is a third party sell and they are not really responsible. I told him that I was definitely holding them responsible as 'to me' the person I am buying from is Amazon.

He said the best he could do would be to call me back three days from now and if, by then, the third party seller had not responded to me that they could then 'take action'. I asked him how long after they 'took action' could I expect to see a cancelled order and the money back on my gift card. He said, well maybe another two weeks.

When the first 'third party seller' cancelled the order - I didn't even get the opportunity to get on and rate them for this action. And, as a buyer, its just this sort of action I'm looking for when I review the seller before I make the purchase.

When I sell an item on Amazon - I am told that it is my responsibility as a 'seller' to ship the item out in two days. And I faithfully do this. Yet, I guess these 'third party sellers' have different rules than just a 'seller'. You have to allow them three days to respond to your email. You have to allow them three days to respond to your request to cancel the order. It 'appears' that Amazon reviews this orders on a weekly basis - that's seven days. OK, that's my story of how I tried to order a coffee maker on Amazon. From two sellers. And I have no coffee maker. And I'm out $160. And I see no real end in site. And most of all I AM TOTALLY IRRITATED.

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Amazon Payments. A Personal Banking Nightmare From the 1990s.
By -

SEATTLE, WASHINGTON -- With the slow but steady demise of BillMonk, my friends and I turned to other means of debt tracking and bill sharing for our nights out. Ultimately we turned to Amazon Payments and their 'TextPayMe' service. While many of them may rant about how cool this is, I'm not going to.

Here is how it supposedly works. You give them your credit or debit card number, or alternatively your bank routing number and bank account. They supposedly from then on will magically deduct the texted amount from your bank and automatically drop it into your friend's Amazon Payments account. No need to split bills anymore, no need to settle up later. It's all done with a quick, flashy text from your cellphone to Amazon's number. You just text them the short "Pay $$ 'Account Name Here'" and tada! No muss, no fuss. Nuh uh.

Here are the massive hiccups involved in this service, and the inducement of what is at least a 5-7 business day headache... it not much much longer, because one then must undo the damage done.

  1. Unless you weave through the complicated and ill-laid out Amazon Payments website to find the box to check, the TextPayMe is going to call you and demand your Amazon Pin. No big deal. The phone call takes a minute or two. You're done, right? Nope.
  2. You've authorized the payment, it should be done, right? No. Something happens, and I have not yet been given a straight forward answer as to why. You get a text back either confirming that the money was transferred, or the OTHER message. "Your credit card was declined."

Okay, well... you know there's plenty of money in your account. Why was it declined? Meanwhile your friend wants his money and you look a bit like a deadbeat. You apologize and say you'll try again. Cue the annoying slew of 'call your banks' from your friends. Yes, that's exactly what I want to do - sift through a phone tree of computer automation.

What Amazon's very vague text that literally says, 'your credit card was declined' actually means is its been 'temporarily declined.' That is the exact wording given to me by the person on the other side of the 'Contact Us' link. But they don't tell you that in the text. It's just declined. In the rest of the world, that means it's over. Try again. So what does it really mean?

This charge has been put into a review, which they claim takes 24 hours. I assume business hours. Unless you go onto their site and figure this out yourself by clicking on the right thing, you would never know. But why was it put into review? I wish I could tell you this. They have a box you can click SOMEWHERE that says, 'call me above a certain payment amount.' I had this unchecked. But they still called.

More confusion before we go on. They bounced certain charges, but let others go through. Back to the meat of it. Tired of dealing with them pulling directly from my credit card because they didn't seem to like it, I decided to dump my 'going out' budget into Amazon Payments so they could directly pull from there. The TextPayMe system is supposed to pull from your balance with Amazon Payments first, and if you don't have enough there, it pulls from your credit card or account. Reasonable. But then we enter the 1990s.

Depositing AND withdrawing money into your Amazon Payments account takes 5-7 business days. That is 5-7 business days that it disappears from one place, reappears in another but isn't actually usable until then. Didn't we dispose of this (I believe by law) way, way back? This is not a money transfer where physical tender is being moved from place to place, this is electronic information. This is two computers talking to one another and saying, "Got it?", "Yep, got it.", "Give me.", "OK." Done.

So your budget for going out is in limbo, your Amazon Payments balance is still nonexistent, they are still reviewing your 'temporarily declined' payment and your friend wants his money. So what do you do? Try again? No that would be silly. But I did it anyway. Result? The exact same. The card was declined, the payment shunted to a reviewed status and I now have two payments and a balance transfer hanging in limbo. It's like the sword of Damocles. When and where will the payments strike, further depleting your weakened saving account.

I had finally had enough. I contacted Amazon and they told me all of this 'temporarily declined' nonsense and they assured me that my poor limbo'ed budget would eventually arrive. And oh, they reviewed the first declined charge and its going through. But the other charge is still pending. When its deemed successful, it will be charged too... whenever that is. Twenty hours has passed, I'd like to note. Fantastic! Except I asked them to cancel them both so I could just pay my friend in cash! Now he must pay ME back for the duplicate charge.

So here I sit. Officially complaining about a product for the first time in my life. Let's add one last insult to injury. When I finally get my balance that has been floating unusably through cyberspace until then, I still either have to use this service to get it back, or else wait ANOTHER 5-7 days for them to transfer it back into my account. 10-14 BUSINESS days that I have not had my budgeted funds available, and have had to dip into other budgets to fulfill demands made. That is 2-3 weeks to those who are counting... business days after all.

A double payment that was supposed to come from my Amazon Payments account has been pulled out of my savings account, and I won't be getting that back until it is all settled. I did kind of want to go buy some groceries this week, but here's a fun fact - the money you have in your AP account can only be used with Amazon, and even then only on certain products.

I don't think an ATM (or a kind, apologetic smile and a request to split the check) has EVER looked so good right now. I ask you: who would do this to themselves? How is this convenient to have a reserve of difficult to access, difficult to replenish, difficult to use money that is not doing anything useful but sitting there possibly a good thing? Even in an ordinary savings account, its use or movement is near-instant, and in the meantime it's making tenth of cents in interest.

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Big Fish Need To Be Regulated
By -

DORAL, FLORIDA -- I Have read in History how Empires dominated to weaker militarily towns and countries. Same thing has happened in Business over the civilization. Bigger business abusing of their power take so much advantage for them from smaller business or customers around them. They take advantage of no regulation until appear a crisis or a government with the guts to put them in a frame of legal procedures and practices.

Amazon.com is taking advantage of no regulation. They do whatever they want even if it is a business practice ethical, moral or not. They can charge whatever they want, they can retain funds whenever they want, they can be judges and part, they penalize in the way they want, and they can remain with others people money all the time they want, and nobody can do anything to stop this people. They are not doing illegal things, they are not breaking any law, but the true is, there is no law to regulate Internet business yet, so they take advantage of it, doing immoral practices.

I am another victim of their abusive business practice. I start selling in their portal, doing fine and they paying on time, on the third month I multiply my sales by 3. Then they send me an email notifying that they have to stop paying for security reason even my account is in very good shape and I have provided all tracking numbers and all documents requested and having 12 feedbacks, 11 positive and one neutral.

They took our money and thousand people having same history, so Amazon.com get free money for the time they want in their account. Of course there is no law to regulate that, but is unmoral to retain funds of small business when they need desperately to have a balanced cashflow. The adequate should be an inspector outside of Amazon.com penalize scammers, and if inspector need to retain funds for security reason, those funds must be in an escrow account, but not in Amazon.com account. If they have a minimal ethical principles they should start doing that.

As we all know Amazon.com does not care their customers. Customer service is the worse you can see in this industry, and they do not care about their image. I have written them many emails claiming what they are doing is wrong, but they do not care, and do not give the proper answer and no solutions. They need a bigger guy beat them and teach them what they are doing is anti Ethical. They need a law to penalize them for all the damages they are doing to his customer's small business selling in their portal.

I continue selling in their portal and looking other portals that do not abuse of their power giving me loss in my cashflow. We need to write to our senators, to Chambers of Commerce to alert them what is happening and we need desperately a regulation for business in Internet, so next time they will be careful to do the right and fair business practices.

A lawyer can tell us if adding thousands of small business affected can file a millionaire case against Amazon.com for their abusive business practice. I am writing this because I read many other cases of people being victims of Amazon.com. I hope someday soon these unfair situations will be overcome, by laws, or by competition, when the victims emigrate to a portals giving better treatment to their customers. I also hope that Amazon.com has the opportunity to regret his behavior, asking pardon to all his customers affected, compensate in any way to them, and recover the right image it should have. For a better regulated Internet Business.

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Amazon Kindle Review
By -

I recently received an Amazon Kindle as a gift. I thought I'd give everyone a quick review of it so far. I've had the Kindle for a bit over two weeks now and it is one of my new favorite gadgets. For those of you that don't know what it is, the Kindle is an electronic book that has a built in wireless service that allows you to purchase and download content wirelessly from Amazon anywhere you can get a cell signal.

First of all, let me say when the Kindle first came out (with a price of over $400 dollars), I thought it was a huge waste of money, but after using one that a guy next to me on a plane had, I found I really enjoyed it. The screen is very easy to read and not at all hard on the eyes, which was a concern of mine since I read a computer screen all day long. In fact, I think reading it is easier on the eyes than printed books, now that I have it I'd prefer to read all my books this way.

The battery life is great, I took it out of the box and it was charged. I read the thing daily for 1 to 3 hours and played with downloading free editions, etc quite a bit (the wireless beacon can be turned off when not in used to save battery life) and the original charge lasted well over a week. Since the full charge I gave it the other day the battery meter hasn't moved at all-and I've been not only reading with it, I've stored some MP3's on its internal memory and play them while I read. The internal memory will only hold about 2 albums, since the device is not really designed to be an MP3 player; it is just an added feature to play with really.

It also has a built in basic web browser, I haven't played with it much but it really only works well with text sites. It has a quick link to Wikipedia in case you want to look up something while you are out with it. The content available is decent so far, but I am hoping to see more soon. There is a good selection of new best sellers and you can also get many newspapers and magazine delivered wirelessly. New best sellers cost between $6.99 and $9.99. You can get magazines for around a buck a month or just buy individual issues for $0.50. You can also read many blogs, etc for around a buck a month but I haven't subscribed to any yet so I don't know if the content is worth it or not.

Overall, I think the device is a great addition to any hard core reader's library. I wouldn't suggest the average reader buy this thing unless they are really into gadgets anyway. But with the cost of the unit still around $330 it is a pretty steep price to pay unless you read a lot (the cost includes lifetime wireless service of the unit). Personally, I read between 50 to 100 books a year and buy maybe 15 new hardcover non-fiction books year, so by purchasing them on the Kindle I can save anywhere between $5 to $15 a book, so it should more than pay for itself for me but maybe not so much for other readers.

The biggest draw backs so far have been not being able to get certain new books yet because not all publishers distribute through the Kindle yet and also my concerns about what will happen to the content later down the road since it is a proprietary Amazon format (I dislike any form of DRM).

One other nice feature is you can connect it directly to your CPU and load PDF files on it to read (or PDF books that I can check out from my library) or email yourself documents that you want to take on the road to read (although they do charge you $0.10 per document to email, so I haven't tried this feature out yet).

The design of the unit is done very well too. It is not much larger than a paperback book but less than a half inch thick. It fits well in one hand with easy access to the next page buttons regardless of which hand you hold it in. So, while there is something sad about not holding an actual book in my hands (I have a large collection of my favorite books that I would never give up the print editions), the Kindle definitely is good way to read lots of content on the go, easily.

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Purchased Items - Lost by Amazon
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HASTINGS, WASHINGTON -- While asking for help from the company's service they deleted my music library and now either cannot or will not replace. I have lost about $600.00.

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Purchase
StarStarStarStarEmpty Star-
Rating: 4/51

MIAMI -- Good experience, everything flawless on prime day.

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Dreadful Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

IPSWICH -- I have been trying to get a refund for faulty goods since May 5th. The overseas call center who have no interest in dealing with your complaint mainly because they cannot understand you in the first place and just keep stating the blindly obvious are simply hopeless. I will be cancelling my account after years of doing business. I have had enough!!! These clowns are failing to comply with the law in this country and appear to be hosting sellers that are nothing short of con artists!!

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Amazon Allows Storefront to Sell Counterfeit Product and Violate Trademark
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, ARIZONA -- I have resorted to online complaints because Amazon refused to post my warning to customers. Amazon's Miss Beauty storefront is selling a counterfeit of the US Patented Fullips product and is blatantly displaying the trademarked Fullips logo changing Fullips to Miss Beauty. When Amazon didn't post my first warning, I posted a second more strongly worded comment. Not surprisingly, Amazon did not post that, either.

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