American Signature Furniture Consumer Reviews - Page 5

SARASOTA, FLORIDA -- American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they used to."

Do not do business with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.

Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious nature of your commercials. That song is completely out of sync with the subject matter of the ad...and you repeat it over and over in the course of a program. Honestly, I immediately change channels when I hear it. In fact, I had to keep from changing channels long enough to see who the company was that the commercial was for...in order to know whom to send this complain to. Apart from the fact that its OLD! It might be time to try something else.

I bought pieces from their Camp Granada line about 1 year ago. I went in the store yesterday (10/14/2010) to purchase more pieces from the same line only to find that the quality has been cut DRASTICALLY. The furniture is now made of light weight cheap wood. The drawer boxes are smaller and no longer Dove tailed. They are stapled together. The drawer boxes don't pull out the way they used to (I couldn't pull one out at all). The furniture is very light. The pieces I have at home are solid wood and very heavy. The new junk they are selling now is pitiful.

Maybe they decided it was best to make cheap furniture given the state of the economy but I don't buy cheap furniture so they have lost my business. The employees in the store I was in have noticed the change and they were very nice and understanding. One lady said she would bring up our issue in her store meeting, but I doubt it will change anything... At least I won't be holding my breath.

FORT MYERS, FLORIDA -- I ordered a whole house full of furniture from American Signature Furniture in Fort Myers, FL. Six weeks later, I am still waiting for a sofa (any of the two I ordered - don't care which) or any of the chairs with ottomans that I ordered. Just cancelled the order. Customer Service is awful - snarky and rude. They really don't care - some other sucker will buy it should it ever come into the store. Not a good business model and not a company I will never do business with again. Of course, they billed me for all the furniture immediately, before it even arrived. Buyer Beware.

TRENTON, NEW JERSEY -- My husband and I purchased a couch, bed, dresser, and coffee table from American Signature in Langhorne Pa. We were told our first scheduled delivery would include our bed, couch and coffee table. When the delivery men arrived we were minus our bed. Since our new mattress was being delivered the same day I was concerned. I called the store and in one hour they had a bed pulled off their showroom floor in my bedroom for us. We only had to wait a week more to get our bed and when it came they took their loner bed out and set up our new one and moved our mattress onto the new bed.

Yesterday we received our dresser and mirror. We LOVE our furniture - it is exactly what we wanted and are going back to get end tables and the armoire that matches our bed. Their customer service is excellent. The prices are markedly less than other furniture stores and as long as the quality is good and they will exchange what is not to my liking I couldn't care less where the stuff is made if it is saving me money.

PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!

WHITEHALL, PENNSYLVANIA -- Two years ago I purchased a leather sofa and loveseat. When it was purchased the salesperson told it has a limited lifetime warranty. Well the cable that operates the reclining portion of sofa broke. And now they say because they say its not ASF branded furniture, even though it has a tag on it stating made for ASF. There are lots of other furniture places out there, and I will never make another purchase from them!

Wow, I can't believe American Signature Furniture was so afraid that my negative posts would alert other potential customers to beware of their poor products, horrible customer service and refusal to get it right that they removed all of them from their FaceBook site. All I can say is buyer beware!

LANSDALE, PENNSYLVANIA -- Newspaper ad plainly stated that the sofa on sale was made in Italy. In the store, the model in question had signs on it also saying that the sofa was made in Italy. When it was delivered, the sofa was tagged, "MADE IN CHINA."

First off I was upset after I got the furniture home because I was trying to buy American and it is made in China but assembled in America. First lie. I have had the furniture 2 years and it's crap. Couches all have broken down, no support. They sink almost to the floor when you sit on them. Lots of money for crap.