Preview Review

Next Review

American Express Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
You Can Not Trust American Express Anymore!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- You Can Not Trust American Express Anymore!

I been a recent victim of credit card fraud for the following charges on the following dates:

GOLD CARD FRAUD 23005:
APRIL 29TH, 2016: $20,000.00 CASE NUMBER: QA62458
APRIL 24TH, 2016: $5,000.00 CASE NUMBER: QA62458
APRIL 25TH, 2016: $5,000.00 CASE NUMBER: QA62458
MAY 31ST, 2016: $5,000.00 CASE NUMBER: QA62458

PLATINUM CARD FRAUD 23005:
JUNE 15, 2016: $5,000.00 CASE NUMBER: QA62074
JUNE 19, 2016: $5,000.00 CASE NUMBER: QA62074

I discovered this while I was back home in Toronto, Ontario Canada from June 2nd, 2016 until August 2nd, 2016 visiting my mother and Yes,
I Now Have A Valid Police Report (That I Filed When I Got Back To Los Angeles in early August of 2016) to Prove The Identity Theft For The Other Charges, Plus For The Additional $20,000.00 Charge that Square charged for Construction Work of a Second Floor which was NEVER STARTED, NOR COMPLETED, EVER and I have Witnesses To Prove It!

Furthermore, I did report all of this to American Express as a Fraud Claim because that is exactly what it is.

The American Express Fraud Department did Reverse All Of The Charges and Cancel The Credit Cards mentioned above and Issued Me Out Brand New Credit Cards to My Mother's Canadian Address while I was visiting.

Sadly around early September of 2016, the Fraud Department of American Express Changed Their Mind about the Charges and is now Trying To Make Me Pay For Them even though I Can Legally Prove That I NEVER RECEIVED ANY MERCHANDISE WITH WITNESSES AT MY RESIDENCE, Plus, There Were No Courier Or USPS Deliveries With My Signature To Prove That I Accepted Anything Since Nothing Was Ever Sent!

Please NOTE: I have asked the Fraud Department of American Express to Consult with United Parcel Service, Federal Express, DHL and United States Postal Service to confirm if Merchandise Was Ever Received And Signed For At My Residence and My Request For A Thorough Investigation To Find Out If The Merchandise Was Ever Delivered, Received And Signed For Was Refused!

Please NOTE: This Very Sick Merchant called Biosp Beverly Hills and/or Mishu is NOW trying Very Hard To ILLEGALLY COLLECT ABOUT $30,000.00 FROM ME FOR MERCHANDISE THAT I NEVER RECEIVED WHICH IS CALLED EXTORTION and has Now Sent Over A Collections Agency called Martini, Hughes & Grossman from Delray Beach, Florida to call, email, and mail me LETTERS OF INTENT TO COLLECT THIS MONEY AND/OR SUE ME through another local lawyer out in Southern California if I do Not Pay For Merchandise That I Never Received and they have even LIED in their letter by stating that I accepted the merchant's service and merchandise.

I am Not Sure What To Do, but several days ago back in early September of 2016 since the Fraud Department at American Express has Refused To Help Me, I have since Cancelled All Of My American Express Credit Cards and REFUSE TO PAY FOR THE FRAUDULENT CHARGES.

Strangely enough on the very next day after I cancelled My Credit Cards, American Express Sent Me A Letter Telling ME that they were Cancelling My Credit Cards stating something to the effect that I overexercised my rights to Dispute Items when You Are Allowed To Dispute Items and/or Allowed To Report Fraudulent Charges and that is exactly what I did, however, they have a Very Bad Habit Of Getting Rid Of Good Customers and letting them Suffer instead of just Dealing With Them Properly.

American Express feels that it is just easier to Drop A Good Customer instead of helping them.

Ridiculous!

Please NOTE: At this point in my life, I do NOT Care If My Credit Gets Ruined because I did NOT Commit Any Illegal Acts Of Fraud and have NEVER Received The Unwanted Merchandise Mentioned Above, Plus I Also Did Not Receive Any Construction Services For A Second Floor Of My Home For That $20,000.00 Mentioned Above And Can Legally Prove It With Witnesses And Pictures!

American Express Really Sucks as a Credit Card Company And I Am Very Disappointed To Be Abused In The Manner That I Have After Being With Them For Almost 20 Years!

Good Riddance!

Sincerely yours,

Howard Paul Shore
Angry And Upset Innocent Fraud Victim

/HPS

Replies
AM Not Crediting Highest Interest Debt, Putting It on Lowest
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHELTON, WASHINGTON -- Last July I was looking at my bill, and noticed that on my two balance transfers, they were crediting the one with zero until 2016, instead of the zero one that would expire in Sept. 2015. The agent said he did not understand why "they" were doing that, and so, said he would fix it, and have the payments applied correctly. He also suggested I close one of the AE accounts and take another balance transfer at zero to pay the prior ones amount. So, deposited a transfer into my checking, and then paid off underlying one that had interest. He said he would make the corrections for AE misapplying the credit to lessor interest account.

In December I was looking at my statement and I owed more than the month before on that initial account, and the longer zero interest rates were being credited my overages. I was furious. I called them and the lady said she was aware that that had been happening and she would look into it... When she got back to me, she admitted that I was correct, and the $80 plus interest I had been paying since September should have been around $14.00, and the $7000+ they had listed should be around $3000. I disagreed with her as I had done the math over the past year and told her it should be more like $1200, and my zero interest should be intact for amount transferred.

She said she would fix it, and since I heard that before, I told her I wanted a full accounting of the credits (not just a statement) and I wanted to speak to a manager. This is fraudulent behavior as they were aware of, didn't notify the customer of the errors, and had I not seen it happen this second time, would still be paying interest on an incorrect amount to their benefit. How is this not lawsuit worthy? Patrons of AE need to be made aware of this sleight of hand. Fraudulent in all aspects... knew of the errors, didn't research and inform patrons, once identified, continued to do the same, and say "oops" again. Check into this people!

Replies
It Sucks!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've been enrolled in this Premier rewards card for five months, attracted by that opening card bonus of 50000 points. What a fool I was. Yes, I got those points but haven't used them yet (to tell you what, use them immediately once you get it or you'll never be able to).

This month, I got an email saying there's a security issue with my card and they need me to contact them immediately. I gave them a call and they put me through a bothering process to verify my identity with BOA, however, the moment I finished that, the girl on the other side told me: "Oh, your identity is still not verified, another team will contact you for that." Why, then why did you make me contact my banker of BOA and go through this process? They refused to tell you the reason. Fine, I have patience. Let's see.

The other day, I got another email saying exactly the same thing as if I had never called them. So I called them again and this time they need me to verify another bank relationship, ok! I gave them Citibank. The Citibank lady was very nice to help me go through the process and thanked me for being a loyal and nice member. HOWEVER, the AMEX lady was not satisfied. She told me she still can't verify my identity and need me to find my bankers and get their signature. DAMN YOU!

Then why did you let me go through the whole process, I only have one hour lunch break and there was no time left for me to have lunch with all of your **. Not to mention both banks proved all my info correct. COME ON, I AM A REAL PERSON! And again they refuse to tell me what the security issue is and why with two banks' guarantee, I'm still not a trustworthy person!

Also, it's not long since I got those bonus points, so I wonder if they just want me to cancel the card so they get all my money for their purpose and don't have to give me the bonus. And the bank statement is a total mess. I paid in full but the amount I paid somehow becomes what I owe them, so what is showed on their website is I need to pay twice the amount of money as before. I'm SPEECHLESS. I've never had this awful experience with any bank in the world. I decide to cancel this card and never use AMEX again, they really know how to piss people off.

Replies
American Express is the worst company to deal with and they have no customer service at all.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have been with AX since 1997. Due to my excellent payment record I maintained a very low interest rate for many years. In April 2016 they decided to double my interest rate from 7.4% to 15.9 on two different cards. When I called and spoke to three different people each one said there was nothing they could do because that is the market rate. That was a lie. All credit cards set their rates to whatever they want. I have 8% on two other cards which I will of course use from now on.

AX has no intelligent people in Customer Service and None are from United States. I am closing my account at American Express Bank this week also. I hope they go out of business. The poor CEO had to take a pay cut in 2015 and only made 18+ million. Oh... that's why they want me to pay more...hummmm.

Replies
Advertisement
Amex Is the Worst !!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Amex is the worst credit card company with their worst customer support. No other customer support compete their employees and their disrespect towards customers. Here is my experience, recently applied my Amex credit card and it was hacked and was under fraudulent. I called Amex and requested them to decline transactions and close my card and send me a new card. Instead they told me to provide my identification which is a an hour work to send them a notary and supportive documents to prove my identity, but this notary has to be done on their which it took 7 days to send me.

And in meantime they allowed more fraudulent transactions instead of freezing my account and still I have been calling them and they are switching me across teams as if they are going to provide me a solution. I lost confidence on them as their employees doesn't know how to deal with customers and they are least concerned about us. Worst customer service and worst credit card company ever!!!

Replies
Reaping the benefits?
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FLORIDA -- I was an American Express customer for well over 10 years. I appreciated the good service and support; particularly, if I had concern regarding any charges. While not the fault of American Express, I, personally, am unable to reap the benefits of the annual fee. Not that I doubt it, but I'm told that if certain actions are taken such as an increase in spend despite my already high balance, for example, I will be able to earn enough membership rewards to cover the annual fee. Being that I'm trying to pay down debt and rid myself of $150 or more in monthly interest, I asked if I might be able to have a discount on the annual fee and also inquired about downgrading from the gold card. I was told that there would be a $30 fee to maintain the existing card member if I diwngrade and, despite stating multiple times that membership rewards we're not of benefit to me, I was told that the small fee to maintain second cardholder would not be waived and was repeatedly reminded of the benefits that I should be able to be reap by putting more charges on the card. To make this already long story shorter, I am no longer a member of American Express. Thanks to the company, I now have MasterCard with no annual fee and a lower interest rate. The bank that I work with happened to offer 15 months with no interest and a small fee for the balance transfer so it was quite worth it. The bank also attempts to detect fraudulent card use and I believe they will stand behind me if a charge is truly fraudulent. In a short period of time, my balance has reduced notably.

Replies
Completely Incompetent Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER -- If you're in Canada and call AMEX customer service, you'll either get their call center in Manila or their head office in Toronto. It's total luck of the draw. If you happen to get Toronto, you have about a 50% chance your problem will be solved. If you get Manila, gently put the phone down, draw a circle on the closest wall to you at approximately face height, and bang your head directly into that spot. It will be a far more pleasurable experience than dealing with the AMEX Manila team. I'm pretty sure someone stands on the street outside their Manila office and offers free hotdogs to anyone willing to come into the office, strap on a headset and take some calls from customers.

Honestly if you happen to get Manila, just hang up and call back until you get Toronto. At least then you have a small chance. I get that there is a cost benefit to outsourcing phone support to the Philippines, but regardless of where they choose to do business, it's sad that a once prominent company that was known for exemplary customer service has completely lost touch and lowered its standards to what they are today.

Replies
Amex Endorses "Fake" Charge Without Proper Investigation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO, OHIO -- A one star review is too generous for American Express customer service for disputed charges. Been a very good client to American Express for a number of years and recently there was a charge from a merchant that should not be there and contacted American Express for the first time for a disputed charge. There was basically no investigation into the charge as the merchant just produce a slip that shows they charge my card but no indication of what the charge is for and who authorize this card.

Unbelievably American Express was satisfied with this, so I had to call American Express customer service. The supervisor basically told me that as long as you give the merchant your credit card number, they can charge whenever and whatever they want and it is between you and the merchant. This really scares me and make me very hesitant to use American Express again in any business because the business could put any charge on my card whenever without notifying me and I will be on the hook for it. This is unacceptable service to their customer.

Replies
Advertisement
Amex no longer protects their customer in merchant disputes!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

American Express has recently changed who they outsource their customer service to, as well as their customer service policies, and Amex has gone from providing superior customer service to providing horrid customer service. Whenever I disputed a charge in the past, I knew Amex always had my back and would remove the charge. The new folks handling such issues simply remove the charge and add it back at a later date "after they have completed their investigation" and provide zero reason to the customer for the rebilling. I absolutely hate Amex at this point after having multiple bad experiences with their customer service team. In the past the outfit they outsourced to was in the UK and now Amex is using an outfit in India. Absolutely horrible. I'll be using my Visa from now on... and given the amount of money I charge per month on Amex, well big mistake Amex... big mistake. I have several colleagues who've had similar experiences and canceled their Amex cards after being members for decades like me. Watch as Amex stock plummets.

Replies
Bad service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELK GROVE, CALIFORNIA -- Don't ever file a dispute with this credit card company. They have no service, they lie, they make it seem it's your fault. That's what Costco dropped them. I have been with AX for 4 years I spent about 13k a year with them. Recently I submitted a dispute for $102. They made me jump through hoops for $100 and after all said and done their website would not allow a document to be uploaded so I asked for an email address to email it. They are like, "We don't have one." I was amazed because it's a huge company. They told me to go to a library and scan it then email it. I told them, "Go and ** yourself and cancel my card."

Replies
Top of Page | Next Page >

American Express Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 38 ratings and
251 reviews & complaints.
Contact Information:
American Express
World Financial Center, 200 Vesey Street
New York, NY 10285
212-640-2000 (ph)
212-619-9802 (fax)
www.americanexpress.com
Product/Services
Compare Banks