American Express Business Cards

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Bad Business Practice
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TEXAS -- We have used the Gold card now for 8 years for our business, spending, I just checked for 2007 over $105k and have never been late and it is paid off every month.

The Platinum Business Card, we had a limit of $18k, and paid it also down every month.. when it got to be at $7400, they send an e mail of a limit reduction to $7500, the credit score was then affected. I called them, but they said there was nothing they could do about it.

Yesterday, Jan 15th 09, I received another e mail to reduce the limit again to $4500, the balance being t $4300. These limit reductions come without any notification or calling us at all.

I called, and the supervisor said that there was a history of Mortgage payment problems, I told her that this was a down right lie, as we have 11 mortgages and all are paid correctly, but she started to say that I did not have my credit report, which I then replied that I did, as I pulled it just the day before and it did not show any problems, in fact the Fico score had gone up again( Amex) had made it drop. it was now more than it was before, she said that I did not have all three reports, I replied, no I have two, she said that the problems they referred to were in the other one. She also got very rude and said that they were not going to change anything at all so I may as well hang up, which I then did. her name was ***** and her reference number was NARB146. I am now in the process of switching all auto payments to our business bank, also all payments that were previously paid by Amex, now will be paid by our Bank card. And we will not be using the Gold card anymore. As we are only a small business, Assets of around the $3mil. I suppose they do not want our custom. We will use either Visa or Mastercard.

Does anyone know why this company has suddenly started to treat its customers in this way please?

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Anonymous on 01/16/2009:
TheDonABC - Amex is attempting to reduce their risk. Your card had a risk that you would borrow all $18,000 of your line of credit. With the economy in the toilet, a lot of people are making up for lost income by using remaining lines of unsecured credit (credit cards). Why didn't they notify you? Because 'some' Amex customers would run out and use the entire line of credit before the lower limit took your case, this stood to be $18,000. Amex figures it is better to be at risk for $4500 than $18,000. I think they are doing the right thing. Hope this helps.
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Failure to deliver promised product
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NEW YORK, NEW YORK -- American Express appears to have several flaws in policies and procedures that prevent customer service from being able to accomplish what they try to do for me. Someone fails to deliver each time I get a commitment.

American Express has failed to provide a second credit card for my Costco business account after several attempts to get the problem resolved. At first no card was delivered and they blamed Costco. The account at Costco was fine when checked at the store. A regular card was sent to me but it would not work at the Costco gasoline pumps. A replacement card was promised right away. It required cancellation of the unusable card and re-issuance of a corrected card. After four tries, a customer supervisor at American Express claimed to finally get an unidentified person to correct some data. I received a letter apologising for canceling and reinstating the wrong card. The new card was promised again. This still did not resolve the problem. There have been several more calls where I was told that a card was sent, yet no card has arrived and customer service cannot determine why.
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trmn8r on 04/22/2011:
This sounds bizarre. I have had accounts with AMEX and Visa and Mastercard, and never had I had a problem using a new card or getting an additional one from any bank. Good luck!
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American Express Hates American Businesses
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After being a member with American Express since 1982, they one day canceled my card with an email notice. Payments were always made on time along with my flex account. After they suspended my account, they are now calling me days before my payment is due asking if a payment has been made. This is harassment and is unwarranted!

If anyone knows of a good attorney, I think there is a slam dunk case present against this ignorant, rude company!
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ejack053824 on 06/04/2009:
Your not the only person being shyted on by this company.
DebtorBasher on 06/04/2009:
Chase used to make us call customer's for payments days before the due date too. I hated was usually done when they had a slow month going and thought they wouldn't make their, we were told to call as a "Friendly Reminder" that their due date was coming up (usually on the large accounts) the reason being, they thought the customers would just go ahead and make the paymnet on the phone with us while we were on the phone with them, instead of waiting for the due date. I felt stupid calling people who have never been late and never missed a payment to 'remind' them of their payment...geessh...if they needed a reminder they wouldn't have had such a good payment history.
Nohandle on 06/04/2009:
dcd, I don't know if calling an attorney would do you a lick of good. A year or so ago I took a call from a vendor asking when they could expect payment. I immediately thought a bill had passed though the cracks. The gal in charge of that particular company in payables checked it out while I put the calling party on hold. Payment was not due for another 15 days. I got back on the call and asked the lady if they were having cash flow problems. We never heard from them again as far as payment. How do you stop these calls? You've got me there.
saj80 on 06/05/2009:
On a positive note, at least you received notice the card was being cancelled.
NofriendofAX on 06/05/2009:
Yeah totally poor business practices on AE part. Calling a customer to ask if they have sent in their payment prior to it's due date does not fall under FDCPA guidelines. Regardless even if you've paid late in the past they should not call you before your payment is due. That just makes me sick to my stomach...

One can only hope that American Express tanks.
LarryDan on 06/05/2009:
I wonder if you can opt out of these "courtesy calls" ? Companies usually have an internal do not call list for their current customers along with the national list. Try asking next time they call you.
tnchuck100 on 06/05/2009:
NofriendofAX, just for the record AE calling for payment does not fall under FDCPA as they are the original creditor. FDCPA only applies to 3rd party collection agencies.
DebtorBasher on 06/05/2009:
NoFriend...the FDCPA has nothing to do with this issue...this is a first party calling their customers on accounts that are not past due...FDCPA is for 3rd party Collections.
DebtorBasher on 06/05/2009:
LOL Chuckie..we posted at the same time.
Some of the rules/State laws are followed by 1st party collections, but in this case, the account isn't in, there are no violations there.
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American Express Is Screwing Their Top Customers
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Last Month, out of the Blue, I received a call from AMEX saying my credit has been placed on hold until I paid down the balance, I have ALWAYS paid the bill in FULL never was LATE period, the bill was NOT even past due, they said they decided to place me on hold because of the past 6 month review of spending pattern, I told them in my 15 years of business, September to January is usually my slowest time of the year therefore their judgment call is inaccurate as the business is in their normal pattern of the year. They refused to budge on this and I told them I will pay them when its on due but not before, and I did paid them on my regular due date and then 1 week later I got a new phone call saying they have frozen my account AGAIN and asked me to pay down. WHAT THE HECK IS GOING ON??? I have paid over $150,000 dollars in CASH in the past year and never was LATE once I never even asked for extension once! My business is doing well. AMEX has LOST their prestige service !

They are definitely losing their customers by treating them like rats!
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tnchuck100 on 02/25/2009:
American Express has become the scourge of the credit card industry. Within the next two years they will be talked about in the past tense.

There was a time it was prestigious to carry an American Express card. Now it is an embarrassment. The embarrassment usually manifests itself at the point-of-sale.
old fart on 02/25/2009:
American express cards were for those people who could afford to pay their bill "every month" without carrying a balance..
Anonymous on 02/25/2009:
You could probably debate that 'top customer' status. Yesterday AMEX announced that they are going to offer to pay some of their good customers to closeout the account. (Up to $300, I believe)
Amex had a tough fourth quarter, and they are acquiring bank status, which means they have to up their reserves. I believe this to be the main reason for shedding accounts. I think you can expect to see the very same behavior from Discover in the near future.
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American Express Lies
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KEY WEST, FLORIDA -- American Express decided that they would accept no more charges against my Gold Business Card because I was behind on my personal card. I always paid more than was requested by them on my business card and had a very low balance. They told me they would continue to pay any business recurring charges, i.e.; my Sprint Bill. They didn't and I had to pay that bill out of the money I was going to pay American Express. Now I'll be paying the minimum as soon as I can replace the Sprint money.

Don't believe anything American Express tells you, and if you pay your bill make sure you have double that money because that's when they cut you off.
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Anonymous on 05/08/2008:
I am not unsympathetic to your financial plight, but they believed YOU when you said you would pay them back the money you borrowed (I.e. charges) from them.
Anonymous on 05/08/2008:
American Express indeed lies. They are a credit card issuer...lying is in their nature. But, your business card was declined when you defaulted on paying the charges on it as you promised. Since you defaulted on the personal card, they expected you to default on the business card. I don't blame them for shutting your credit down on the business account. Even though American Express regularly lies to consumers, they have a reasonable expectation of being paid according to the agreement you signed.
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Amex Business Card Rip off
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So AMEX get TARP money to help consumers. They convert to a bank. Then they screw the consumer by raising rates. They are also screwing the business owners. They have raised rates of my Open card. It is unbelievable. Fortunately when the crisis is over, there are other choices. But I really have to say, it is time to avoid credit cards and all bank cards. Go back to cash. It's the best thing.
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Anonymous on 11/12/2009:
Prices change. As do policies. As a business owner you know this already.

As for the TARP money, let me guess? You did not receive ANY government money to start your business with? You already had the capital and backing? You did not use any grants or loans to help?
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