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AMEX Setting Credit Limits - Alienating Customers
Posted by ORFisherman on 07/09/2008
I am a 12 year customer of the gold card. I have a perfect payment history and have never had a problem…. until this year. AMEX has started a new policy of averaging your usage for the last 3 months, evaluating your credit score on a monthly basis (a score by the way you cannot obtain without a fee), and then setting limits on your spending. This is whether you have a perfect payment history or not. By doing this, they limit their exposure to risk in the declining economy (in their opinion), however they also alienate perfectly good customers that have been only sporadically using the card and may have recently incurred more debt (like a new car or new house).

This is a ridiculous policy and the idiot that came up with it should be fired. Not to mention, I hope someone in the Govt realizes the unfair practice of using a score to decline credit, a score which the consumer has to pay to see. I have seen my “no limits” spending feature dropped from “unlimited” to $21K, to $8K. This is because when they pissed me off the first time by changing from “no-limit” to a $21K limit, I stopped using the card for business travel. Then, as I did use it sporadically, they lowered the limit again because my “average” usage was low. How stupid is that?

My recommendation, pass the word along and have everyone you speak to complain. Call them and complain, write them and complain, email them and complain…and…stop using the card! If their usage drops and their complaints rise….someone in AMEX Corporate will get wind of it and hopefully fire the idiot that started the new policy.
     
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Posted by Anonymous on 2008-07-09:
If you're not using it, why do you care what the limit is? They are giving you a positive bump in your credit score by lowering your exposure, so that's not a bad thing. Having a high line merely for the sake of having it doesn't make much sense.
By the way, everyone is entitled to free annual credit reports from the big three reporting agencies. Further, if you are denied credit because of your score, you are also entitled to see the report.
Posted by Slimjim on 2008-07-09:
If you want the limit to be higher, simply start using it more. It's based on average use per your complaint. As Ken said, if you don't want to do that, then you really have no use for a higher credit limit and have essentially help yourself in the area of lowing your "potential" debt to income ratio.
Posted by forcomplaintsonly on 2008-07-09:
If you are not using it, why worry about it, having a high line of credit can put you at risk even greater if your card is stolen. if you dont like it, then start using it more, make multiple small purchases at the same store, rather than one large purchase, that way it makes it look like you are using it a lot, they do go by "$", but also go by how many times it is used too.
Posted by Robyo on 2008-07-28:
Your comments are bullcrap. Just because someone doesnt use their card doesnt mean they dont have the ABILITY to pay the balance based on income or past history of the ability to pay a high balance. AMEX is starting a trend to take them into receivership. MBNA was the last one I watched take this type of attitude....NOW MY BANK OWNS THEM...LOL. We shall see how long they can stay in the BLACK. SCREW AMEX BY NOW USING THEIR CARDS.
Posted by avidfoodie on 2008-08-09:
i believe you. It happen to me, they decreased my credit line to $3k. today. I have charges from $2k to 15k a month because I put all my Biz expense on it. When I get an expense check, I pay it off. This is bull crap. I alway pay my amex card. i think this is happening more and more because they just got downgraded. Using my amex has nothing to do with my other card, nor how much i make.
Posted by avidfoodie on 2008-08-09:
It happen to me, they decreased my credit line to $3k. today. I have charges from $2k to 15k a month because I put all my Biz expense on it. When I get an expense check, I pay it off. This is bull crap. I alway pay my amex card. i think this is happening more and more because they just got downgraded. Using my amex has nothing to do with my other card, nor how much i make.
Posted by GBDMD on 2009-02-24:
Several of you completely miss the point. AMEX is penalizing and alienating completely good customers. I had two platinum cards and one blue card. AMEX put limits on the platinum cards, which were CHARGE cards, not credit cards, so my balances were paid in full every month, sometimes in excess of 10K and 20K. They dumbed down my blue card to the point where it was unusable (150 dollar limit). The more I used my platinum cards, the more they kept lowering the limit. Again - these are CHARGE cards where the balances were paid in full, on time, every time, every month. I just didn't get it. I canceled all three cards. They set a spending limit on one of my platinum cards to less than the annual fee of $450. How completely stupid is it for a company to say, "Pay me a $450 membership fee, but I'll only let you use it for $250 in charges". Membership did not have it's privileges. 20 year customer - never late, never delinquent - all bills paid in full, on time, every time, every month, without fail.

I now have a VISA BLACK card with no problems and I've been forced to use my forever disappearing Diner's Club card.

This isn't about AMEX limiting its liability and exposure. AMEX is alienating PERFECTLY GOOD customers.
Posted by old fart on 2009-02-24:
I just saw on the national news where AMEX is actually PAYING people to cancel their AMEX card... giving them $300 per card to selected customers just to go away quietly... no insanity there huh?
Posted by BokiBean on 2009-02-24:
We won't hear from THOSE customers! :)
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Amex Lowered My Limit Too
Posted by Drdanny on 12/31/2008
HAWAII -- On 12-31-08 I put in an order to the same vendor I have used for some time asking them to put it on my American Express Gold Card on file. I was called back saying it was declined. So I call Amex thinking they had made a mistake or didn't receive my last payment for some reason. I was informed my limit had been lowered to $1600, (which coincidentally was what was owed on the next months billing). Got the same run around I have been reading on this review site etc. etc. My business with Amex will be ending, as I've seen many are doing on this site. However, I would like to make a suggestion as to what I plan to do. Don't cancel your card, use it once a month for 20-100 dollars. They will still have to send you statements (request mailing not online) do the paper work, for literally no return (2% from the merchant) which brings me to my next plan. I have a small business ($400,000 annual revenues) that as of today no longer accepts American Express. They aren't getting revenue through my store.

This is my first review but I will be posting all I can to as many places as I can; please help me pass the word.
     
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Posted by Anonymous on 2009-01-01:
I am glad that you are cancelling your merchant agreement with AMEX. I disagree with keeping the account open. Regardless of what percentage of a return they get I don't want to waste my time with a company who thinks so little of their customer. I severed my ties...I am done. I do not want to be associated with this company at all anymore. I do not want their card in my wallet, I do not want to see their billing statement in my mailbox again... I do not ever want to hear their BS story telling me what a valued customer I am, as they have so many times before, after they've shown they do not value my business at all.
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Unbelievably bad treatment...
Posted by Ariolauno on 07/22/2009
My complaint is about the American Express company and not the people within American Express who have tried to help me. The company has obviously made some major policy changes that are forcing the hands of the support people. Although I did find some compassion from their EMAIL support person who brought some sanity to the discussion.

I have been a member since 1981 and have always valued the American Express card for personal and business use. I always felt secure that I would never be embarrasssed presenting the card... but now.. something has changed. I had made an overnight payment several days before the statement closing date to ensure it was received on time. The payment was for greater than the minimum. One day after closing, I received a call that they had not received the payment and that they were suspending the account (they even commented that there had not been a late payment in years but had to suspend it.) I explained that I have an EXPRESS MAIL receipt, signed by one of their employees for the payment made that was 3 days prior to the close date. They did not want the receipt and basically made it my problem to prove via a cleared check that they had received the payment. They even suggested I just do another payment electronically to clear the problem. (and if the other check cleared then I would just be more ahead!)

This transaction forced me to write a complaint via EMAIL to AMEX. Here I received some sanity... this lady opened an inquiry to find out where my $4000.00 payment got lost and relieved the suspension. Finally, someone interested in customer service!

Two weeks have passed and still no resolution, no cleared check, and no posting to the account. BUT.. what do I receive in the mail: a notice reducing my other AMEX Optima account having it's credit line reduced from $8000 to $1000! There was no balance on the Optima account, it is very rarely used, and is usually paid in full.

This was the final straw for me ... I have closed the OPTIMA account and will eliminate all balances on the AMEX shortly and probably close it upon next renewal. I hate to lose the comfort I remembered having as an AMEX Card holder but, maybe the company that nurtured that kind of relationship and trust is now extinct!
     
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Posted by Eloise on 2009-07-22:
You might want to think about online bill pay. It's perfect for this type of situation. I'm glad to hear that you are blaming the company and not the customer service representatives. Very Classy!
Posted by Soaring Consumer on 2009-07-22:
It would be a good idea to contact your bank to see if the check cleared and the money was transferred to AMEX. Then you would have the ultimate undeniable proof.
Posted by Anonymous on 2009-07-22:
They're f****cking everyone, even after they filed to be listed as a bank to get taxpayer bailout money. Welcome to the world of capitalism where the rich made the rules to screw everyone else.
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Harassment
Posted by Tastebud on 05/27/2009
AMEX has also reduced our credit limit drastically after 35 years with not one late payment.

I am calling my Congressman. This is just not right. We have excellent credit.

I too had my credit card declined at Costco.

The only thing I can figure out is they may be in a world of hurt and going under. Couldn't happen to a better company after what we have experienced.

Glad I found all these posts, I thought it was just us.
     
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Posted by Anonymous on 2009-05-27:
They just need to "appear" that they're not THAT much in the hole with the credit they made available. At this point the quickest way for them to do it is to screw the best customers because of the one's that didn't pay and became "bad debt". Sorry, but that's who our tax dollars bailed out.
Posted by Slimjim on 2009-05-27:
Ok for starters, no one is harassing you. Your Congressman (the government) wants lenders to shore up unsubstantiated excessive credit lines to those who (on paper) do not appear they can handle them due to debt to income ratio statistics.
While I empathize with you it feels like you were slighted and a bit insulted, these are what lenders need to do today to fix the mess created by zealous previous practices.
Posted by madconsumer on 2009-05-27:
so where is the harrassment?? a few more details are required.
Posted by Nohandle on 2009-05-27:
Tastebud, AmEx is simply calling in all loans, unsecured at that, to make up for their folly in years past. I have no sympathy for them but many good people have found themselves in a situation they didn't ask for or deserve. You are paying the price for those who didn't pay their bills. Hey, it's the American way now.
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Wish there was a Class Action Suit, 25 Years, Gold Card, Joke!
Posted by Boscoreo on 05/11/2009
I have been a loyal American Express member since 1984. I have used the card for years for business purposes and have never missed a payment. Last week, I was checking into a hotel and was informed that my card was cancelled. As I had never been late with a payment and knew the card was current, I was sure that it had to be some fixable error. I called AMEX to get it straightened out. The exact opposite happened; the non-English speaking representative confirmed that indeed my card had been canceled because of a negative credit report.

Since 2005, when Hurricane Katrina wiped out my business and finances, my credit score has suffered. I have always made sure that I was current on my American Express bill, as I would need that card to help rebuild my future after the devastation of the hurricane. My score right now is the best that it has been in 4 years.
The big question is what my loyalty has cost me. I hope there is a class action lawsuit soon that sues for damages caused by their neglect of loyal customers.

     
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Posted by saj80 on 2009-05-11:
A class action suit would have no merit, as AmEx (and all credit card companies) are operating within the fine print on their contracts. What they are doing is not illegal, merely immoral.
Posted by Anonymous on 2009-05-11:
I am sorry to hear about your experience, but a class action lawsuit would accomplish nothing but line the pockets of a few attorneys. Your card is cancelled, and in return if your business has accepted American Express in the past I would hope that you would terminate that agreement as well. Turn it around on them, and "cancel" them! Good luck to you and your business.
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Harassing Phone Calls & More...
Posted by P2390 on 01/10/2009
I have been a member in good standing with Amex since 1981. My credit rating is good and I pay my bills on time. In the last few months, I have received a phone call well in advance of the due date for payment asking me to pay my bill immediately. They even offer to arrange the payment over the phone. Today (1/11/09) I received a call saying they suspended my card until I make my payment. I asked why and they said that the credit report they have from Experien showed late payments and too much debt.

I went to the Experien site to check my report. I can't find any record of late payments and my credit score is in the 700's. I then tried to get the cardmember services agreement from the Amex website (it was not available) to see if they had the right to do this to me. My husband considers this harassment and wants to sue them. I am curious if anyone else has had similar experience.
     
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Posted by Soaring Consumer on 2009-01-10:
They are not allowed to solicit for a payment or suspend your account if a payment is not yet due.

I'd contact the FDIC.
Posted by DebtorBasher on 2009-01-10:
When I worked for Chase, we always called for payments before the due dates. But we were to tell the customer that it was a "courtesy" or "Reminder" call, not a collection call...though we worked in the collection department. They had us do that so Chase can push to make their monthly quota. And NO, I don't agree with doing that.
Posted by madconsumer on 2009-01-11:
not the fdic,,, it is the ftc.
Posted by Soaring Consumer on 2009-01-12:
Yes the FTC. My mistake.
Posted by Anonymous on 2009-01-13:
Amex used to call me with these 'courtesy calls'. DB is correct. Not mentioned, was that the Amex collections agent making these calls gets a pat on the head or other spiff if the gullible customer pays the amount early during the call. Of course they lied to you about the reasons for the courtesy calls...they are bill collectors and they can't help themselves and lying is part of the job description. Anyway, I simply told them to stop calling me or I would cancel my cards. They stopped immediately.
Posted by concernedfather on 2009-08-11:
I was late once on my mortgage payment with Citibank and they did they exact same stunt where they claimed it was a "courtesy call".

Bullsh*t!
Posted by amexblack on 2011-06-27:
I have a Black Amex...I always pay my bill EARLY....and for the last 6 months I keep getting these harrassing calls from them asking if they can go ahead and take my payment now....about 2 weeks before it is even due. They gave me the same BS, that the experian report shows I have alot of debt. Well guess what you idiots, I am a business owner, my personal income is more than 7 figures.....don't you think I would have a lot of debt? That's why you sold me on the black card....so I could charge alot on it. AMEX needs to stop aggrivating the consumer, especially the ones that charge alot and pay early. Everyone needs to remember that they make 3% to 5% on every charge we make with them. Sorry to say but I think I may have to start giving my business to Visa.
Posted by Frustrated with courtesy calls on 2014-01-10:
I have carried a balance month to month on Amex for a very long time. I have been a card member since 1998 and in good standing. They have been doing these courtesy calls for the past 3 years calling up and demanding payment early or they will shut off your account until it is paid in full. I use my card to travel for business each month and I usually wait 3 weeks to get my expenses back. No courtesy or consideration for this is shown despite the fact that I spent 35,000 last year with them. They are a bunch of thieving crooks now. They always want money, demand you set up payments early and call it a courtesy. It's a collection call. Don't piss in my face and tell me it's raining. I threatened to report them for harassment, they finally stopped but every month there is a day that they call and call. Crooks
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Someone help me!! Help me fight American Express
Posted by Jesusucsb on 02/12/2011
I need some advice. I was approved for an American Express Gold Card, whicb made me preety happy. Today I'm furious!
When I first got the card I called customer service to learn about benefits. I was told " you have to pay full bill each month." then I inquired about Travel and the guy said "oh yes you actually have a plan called Sign and Travel which allows you to book travel and pay it in payments. Last week I called to get my payment amounts and I was told " oh yeah Mr. Ruiz you definitely have the plan, but the bill hasn't posted call after Feb. 8th.

I called Feb 8th and they screwed me! " I'm sorry sir you don't qualify for this plan, you have to pay 650 dollars by Feb 21" I screamed! I was so upset. I told her check the notes! I asked one of the reps to put notes reflecting that I called and that I was told I had the plan.
They said " I'm sorry you were told misinformation and while I believe yiu were misled, YOU MUST PAY FULL BAlANCE. I made a few calls and sent some emails and they won't budge. These sharks!! What can I do!?

Tony Ruiz
S4delta@Yahoo. com
     
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Posted by tnchuck100 on 2011-02-12:
What can you do?

1. Spend more time researching these companies on websites such as this one.

2. Read their customer agreement BEFORE signing up.

3. NEVER rely on anything you are told on the phone by a customer service representative. They will invariably deny everything.

REMEMBER:
EDUCATION is what you get when you read the fine print.
EXPERIENCE is what you get when you don't.
Posted by Anonymous on 2011-02-12:
Use another credit card to pay this AE card off in full. (Take a cash withdrawal, if you need to.)

Remember: If you don't have it in actual writing, it ain't true.
Posted by jesusucsb on 2011-02-12:
Thanks, but they even admitted "we see the notes, we believe you were given misinformation. But sorry. You still need to pay full amount or we cancel card and take you to collections."
Posted by DebtorBasher on 2011-02-12:
With all due respect Toto, I would never advise someone to take cas withdrawals from a credit card. The fees on cash withdrawls are sometimes triple that of a purchase and it is always the last thing a payment will go towards. All payments will go towards whatever purchases are on the card BEFORE it even touches on the cash advantances which will just keep adding up the fees at the high rates. I learned my lesson fast with it came to cash withdrawls on credit cards.
Posted by Anonymous on 2011-02-12:
Hey, the OP was asking for help on paying a credit card balance in full. Can you think of another, logical place a person can get $650 to pay a debt like that? Every sane person knows not to take a cash withdrawal from a CC, but sometimes you gotta do what you gotta do....
Posted by Anonymous on 2011-02-12:
I would pay it off, and cut up the card. Screw em.
Posted by CrystalSword on 2011-02-12:
And my family wonders why I don't have major credit cards!!
Posted by tnchuck100 on 2011-02-12:
The trick is knowing how they work and making them work for you. NOT you working for them.

Use it to pay for things you may need a recourse on. Pay the bill in full every month. They CAN work for you.
Posted by jesusucsb on 2011-02-12:
Please tell me. Can I sew? I know about the rules and regulations. But they have admitted thAt I was misled.. You would think. They would say "ok we will let you make payments."
Posted by tnchuck100 on 2011-02-12:
No, there is no basis for a suit here. Even though they admitted verbally they misled you they will deny it in front of a judge. As Toto indicated, if it ain't in writing it don't exist.

Besides, they will stand behind the corporate "contract". No employee can modify it verbally or in writing.
Posted by jesusucsb on 2011-02-12:
Nooooooo. You dont undersand. I have it in an email. I have an email from AMeX. A person says "im sorry you were given misinformation" its an email. I do have proof.
Posted by tnchuck100 on 2011-02-12:
You can try but as I said they will stand behind the corporate "contract". No employee can modify it verbally or in writing. You can probably find a statement to that effect in the agreement.
Posted by jesusucsb on 2011-02-12:
Thanks sir.. Im an Army Vet. Glad to see i served and fought for pieces of garbage. Ok thanks everyone.
Posted by Anonymous on 2011-02-12:
Sue? For what? At the end of the day, you still owe the money, whether you owe it right now or later (with interest). How much money do yo think an attorney will charge you? Just pay the bill, and don't throw your vet status into the mix. You didn't serve your country so you can sue companies who lent you money.
Posted by tnchuck100 on 2011-02-12:
I just looked at the Gold Card agreement and it looks like you should have been able to make payments. There must be something one of us has missed.
Posted by Anonymous on 2011-02-12:
My partner has the AE Optima card. We love it.
Posted by jesusucsb on 2011-02-12:
What? Really? Can you please give me a link...
And please im not conplaining. i want to pay bill. But when im threatened with "you must pay in full by Feb 21 or we cancel your card and go to collections, thats not fair.
Posted by tnchuck100 on 2011-02-12:
https://secure.cmax.americanexpress.com/Internet/UDAP/CardMemberAgreementsOnline/US_en/CMADetailsPage/PersonalCards/RewardsGoldCard/AmericanExpressGoldCard.pdf
Posted by jesusucsb on 2011-02-12:
Thanks Sir!!!!!!!! ;)
Posted by jesusucsb on 2011-02-12:
Chuck what pae did you see it at, where it says YOU CAN MAKE PAYMENTS?
Posted by Anonymous on 2011-02-12:
Page 3 of the PDF seems relevant to your situation ("About Pay Over Time features").

What's most important is not this PDF, but the specific information they provided to you when you opened the account.

Notable: "If you enroll in Sign & Travel, we will automatically place eligible travel-related charges into a Pay Over Time balance." (Note the word "eligible.")

"A charge is eligible if it equals or is more than a certain dollar amount. We will tell you this amount when you enroll, and it is subject to change."
Posted by tnchuck100 on 2011-02-12:
I saw a reference to "minimum payments" and assumed that it operated as a typical credit card. Upon CLOSER examination I saw that only certain transactions MAY qualify for payments. But, as you found out already, it DOES state the entire new balance is due upon receipt of the statement.

Unfortunately they've gotcha. Pay 'em off and be done with 'em.
Posted by jesusucsb on 2011-02-12:
Right, but they are telling me "You were never eligible" Thats where the whole misled thing started. I was told Yes you have this program. Now they say, I never had it
Posted by jesusucsb on 2011-02-12:
No, I told them "Im not paying you whole amount. Im paying you half this month half next month, You lied to me. So this is what I will do... I told them to go pound sand.
Posted by tnchuck100 on 2011-02-12:
Well, they have shown their true colors. If I were you I would have nothing to do with American Express after this.

If you will read some of the reviews on this site you will find that American Express has spit on many of their customers.
Posted by jesusucsb on 2011-02-12:
(THIS IS LAST EMAIL FROM EM)

Response (Karan Singh Matharu) 02/12/2011 12:44 AM
Dear Jesus Tony Ruiz,

Thank you for taking your valuable time to email us.

I truly understand your concern regarding this matter. It is certainly disappointing that a Valued Cardmember like you did not receive a level of service that you truly deserve.

Please be assured that I have shared this information with the concerned department, so that they may look into this issue.

I have checked your card account and see that currently it is not enrolled in flexible payment option (Select and Pay Later). Enrollment in flexible payment option is by invitation only. Card accounts are reviewed regularly and invitations are sent as per policies and procedures.

Therefore, in order to assist you with this issue, I kindly ask you to contact our Account Services at (800) 842-5303 (24 hours a day - 7 days a week). From overseas, please call collect at (336) 393-1111.

I would like to assure you that when you contact our Account Services Department regarding your concerns, they will not only provide you with the required information but will also take appropriate actions to provide a satisfactory resolution to you

For your convenience, I wish to inform you that your American Express Gold card is a charge card. Therefore, the ‘Please-Pay-By’ Date (February 21,2011) on your statement is a reminder date. As long as we receive your full payment by the next billing date (March 09,2011), your account will be considered current.

We look forward to hearing from you and always consider it our privilege to be of service.

Sincerely, Karan Singh Matharu Email Servicing Team American Express Interactive Services
Posted by Anonymous on 2011-02-12:
If you pay half now and half later, what are they going to do? Probably nothing, but hit you with a big fee. As long as you are paying something, I doubt they will "turn you in."

It looks like AE allows "Pay Over Time" for travel expenses on a case-by-case basis. You weren't misled per se, you just misunderstood.

"Select & Pay Later lets you pay a charge over time in two ways. You may ask a travel industry merchant at the time you make the charge, or ask us after the charge appears on your statement. If we approve your request, we will place the charge into a Pay Over Time balance. If we decline your request, you must pay the charge in
full upon receipt of your billing statement."
Posted by tnchuck100 on 2011-02-12:
Looks like a canned response with zero sincerity and no acknowledgment of your issue whatsoever. Just a "pay us or die" attitude.
Posted by jesusucsb on 2011-02-12:
I was misled I was told "Yes! You have this plan, Just book the flight.. "

I was never told that it needed to be approved.
Posted by jesusucsb on 2011-02-12:
Response (Joy Blanchett) 02/10/2011 08:55 PM
Hello Tony Ruiz,

I contacted Customer Service on your behalf and received the following response:

I am really sorry for the wrong information provided to you regarding the Sign and Travel option. I understand that you are upset because of this. I have forwarded a feedback to the concerned department. Please know it will be shared.

Regrettably, I see that your account is not yet eligible for the Pay over Time feature. If you would like to speak to someone regarding this matter, please contact our Account Services Department at (800) 921-6490 (24 hours/7 days).

I am sorry that we cannot assist you with this inquiry via email.

Sincerely, Joy Blanchett Email Servicing Team American Express Interactive Services



--------------------------------------------------------------------------------

Posted by jesusucsb on 2011-02-12:
AS you can see, they admit I was given misinformation.... But still PAY US...
Posted by trmn8r on 2011-02-12:
Is not an American Express Gold Card a *charge* card, and not a credit card? In other words you have to (and always have had to) pay it off each month?

I have to believe this is stated in the disclosure, and thus if I thought that I had a deal that allowed "pay over time" I would check darned carefully before going for it. The card terms are what rule.

I would put my effort into figuring out how to pay it off ASAP and avoid collections, not trying to file a lawsuit against them.
Posted by jesusucsb on 2011-02-12:
TRMN, Do you not read... I was told by the Customer Service people... "YOU HAVE THE PAY OVER TIME FEATURE!!! " Do you not realise this..
I was lied to.. And in the email I have, they admit to such.. This is the point.
Posted by trmn8r on 2011-02-12:
Go ahead then, file a lawsuit. Good luck.

My point is that it makes no sense to be able to pay anything over time with a card that must be paid off each month, if in fact those are a Gold card's rules.
Posted by tnchuck100 on 2011-02-12:
What did they say when you told them half now and half next month?
Posted by jesusucsb on 2011-02-12:
The lady said "again, I apologise for being deceived, I would be mad too, I will make a note that you won't be paying in full...."

Thats all...
Posted by tnchuck100 on 2011-02-12:
Please come back and tell us what happens on the next billing statement. My guess is they will ad a late fee of $35.
Posted by jesusucsb on 2011-02-12:
trmn, Again, do you not read? They have a plan called "SIGN AND TRAVEL" Which I was told "Yes, You have this plan!" which allows you to make a large purchase, i.e. travel and make payments. This is not getting gas at an Arco! And then they told me, "You never had the plan"

Get it?
Posted by jesusucsb on 2011-02-12:
I just hope that I dont get collections calls, thats my only worry.....
Posted by trmn8r on 2011-02-12:
It turns out I can't read. Whatever you said - it must be right. That business about a Gold card always having to have been paid each month, since they started in 1986, I take that back. I don't know what I was thinking. {hits self}
Posted by Slimjim on 2011-02-12:
I don't blame the poster one bit for being upset and he/she has every right to. I doesn't matter what the gold card generally has for a pay back scenario, and it doesn't matter whether he/she bothered to "read the fine print", AMEX is totally at fault here. They should know quite well what terms they gave this poster and what they didn't. They told him/her there was time payments, the poster made a purchase based on that, then AMEX said nope sorry, we were wrong and need full payment. How can that at all be debated as if the poster was in the wrong or didn't perform enough due-diligence?
Posted by Sassy2 on 2011-02-13:
You could ask Amex if you can take this matter to arbitration? If not I'd get another card and pay them off they are not worth your time and certainly do not deserve any more of your money.Good Luck
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Cancellation of American Express Gold Card without Notice
Posted by Grubie on 11/22/2010
EL PASO, TEXAS -- I have been a loyal American Express Gold card member for 25 years. I have paid my bill in full and on time every month. I have paid their ridiculous annual fee without hesitation, and how am I rewarded? They cancel my card without notice and without explanation! I went to use my card on Saturday and was denied only to find an email and a voice mail message from them, dated that same day, stating they have decided to cancel my card. There was no advanced notice, there was no explanation, it was if they just flipped a switch. In addition, I believe this action and misconduct of power, makes them in violation of the Consumer Credit Card Protection Act. I am so disappointed with the way that American Express has conducted business, when I called their customer service to inquire about the card cancellation, the representative was rude and incompetent. She could not answer my questions and stammered/stuttered when questioned.

I don't need American Express, but they do need me and others like me. We are the ones that have built their company, their success and have allowed them to grow. I am appalled at their business practice and from the searches I have seen online I am not alone.

     
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Posted by Fufu487 on 2010-11-22:
umm not misconduct, or abuse of power. It's unfortunate they did so, and bad for business but completely within the rights of the card agreement to cancel an account at any time without notification. That call was actually a courtesy. Still, bad for their business.
Posted by Grubie on 2010-11-22:
I have just been researching cancellation policies of card issuers and according to an article written in the Wall Street Journal "if an issuer cancels an account due to customer inactivity, default or delinquency, notification to the card holder isn't required this according to the Equal Credit Opportunity Act. However, an issuer is required to notify consumers about an account closure if the issuer terminates it based on other factors, such as information from a consumer's credit report". As I don't fit the criteria for either scenario, I am still perplexed by this whole situation and angry about American Express business practice, whether it is in their rights or not. The article goes on to say that in the latter cases," written notification is provided within 30 days, not necessarily prior to, the account's being closed". I still think it is bad business for card issuers.
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Cancellation of Sign and Travel
Posted by Lostwithamex on 10/04/2010
Last year, without notice, AMEX took away our ability to carry any balances over on two of our AMEX Cards. They must be paid in full monthly. We are a small company (we charge about $1 million yearly) and we used to pay approximately $10,000 a year in interest to AMEX. Now we pay none. Since we are tiny fish in the pond, it doesn’t take a genius to figure out that AMEX must be losing millions overall in the interest that it doesn’t need anymore. Apparently, all they need is the government and not their customers since that is clearly what they are telling us.

At the same time, they are reducing our credit limit about every six months. I appreciate AMEX helping us phase them out of our business, showing us that we don’t need them. My only question is that if AMEX doesn’t need us, why does the government feel the need to keep helping them?

     
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American Express Credit Cards Suck!
Posted by JESS90069 on 06/28/2010
AMEX card
AMEX card
A while back I got a few days behind on my AMEX Gold Card, which I had had for 20+ years. One of their rude representatives, from some unknown foreign land said my account was being closed for NON PAYMENT! I was NOT given the opportunity to go online and pay immediately.

I thought Oh Well! AMEX has lost my business, no big deal. Much to my surprise they went a step further and canceled my Platinum Card as well, which was NOT in arrears!

THEN they sold the 'collection' to several collection agencies, and of course my great credit score plummeted.

BUT I will get the last laugh! Every other person in our company stopped using their AMEX accounts for anything! and as the renewal comes up, the accounts or being closed! I am the Managing Parter, so guess who signs off on credit card payments!!!!

PLUS our business happens to be in an industry that sells American Express products! NOT ONE has been sold since the scenario started.

PLUS our business has stopped accepting AMEX cards for payment, unless the client has no other alternative. Our acceptance has dropped 95%

AMEX may have 'won the battle' but we have 'won the war'.

My credit score will rebuild, not too worried about that.

We just focus on Visa and Mastercards now.

Really do not want to hear from them, but feel better writing this note!

I learned that American Express does not value their long term card holders. I have heard this same story at Rotary and Chamber meetings from lots of other business owners!

American Express has now offered us to pay as low as 25% of the original amounts. BUT the damage has been done at the credit bureaus and they cannot reverse that!

The slime also took away many years of 'points' we had built up on both cards! American Express sucks!
     
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Posted by jktshff1 on 2010-06-29:
Interesting post. You gotta admit. VH
Posted by JESS90069 on 2010-06-29:
Based on all of the other similar complaints I read after posting mine, I feel totally justified about saying "American Express sucks" in my opinion. For those who have not yet encountered the wrath of American Express and their illiterate foreign [India and the Philippines] telephone agents, who are RUDE RUDE RUDE, "Caveat venditor". AMEX and frankly any other American company should employ people in the USA! One airline with whom we do business closed their India operations after so many complains from clients. I/We can live without an American Express card! For sure!
Posted by Slimjim on 2010-06-29:
You stopped paying them becuase they closed your accounts for being late. While I can understand frustration and disappointment if your weren't that late at the time, bring up what they did to your credit and sending you to collection agencies like that wasn't something they shouldn't have done either, doesn't make much sense coming from a businessman.
Posted by Slimjim on 2010-06-29:
Wow, could I have made any more grammatical mistakes with that last post? Need coffee..
Posted by PepperElf on 2010-06-29:
i still do not see legal justification for refusing to pay bills.

regardless of your feelings on the matter, laws are still the same.
if you borrowed the money from them you owe it back.


and for a business-person i find it interesting that you are advocating not paying bills if you're mad at the company.
because then it means that none of the people who owe you money have to pay either if they say they're mad at you.

Posted by SAX on 2012-10-02:
Used to work for them.....will never refer anyone/client to them. The absolute worse. Their attitude is "do as we tell you or go somewhere else" Actually got to express my dissatisfaction with how the company is going with a family member and the way she was treating the employee at the store. Didn't care. Major attitude issues with Amex anymore.
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