American Express - Page 2

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1.2 out of 5, based on 19 ratings and
235 reviews & complaints.
Company Profile
American Express
World Financial Center, 200 Vesey Street
New York, NY 10285
212-640-2000 (ph)
212-619-9802 (fax)
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Banking System Designed to Rob Consumers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I am setup for Autopay with American Express. I recently made a much larger than usual purchase. I was nervous about high interest charges, so I went online and made the payment manually. American Express still processed the autopay resulting in thousands of dollars drained unexpectedly from my checking account and putting me in a position of possible overdraft. They indicated that it takes 7 business days to process a refund.

In these days of computer banking it is nothing less than irresponsible to have a banking system that does not protect against double payment; it can only be concluded that American Express has designed their system this way deliberately in a blatant attempt to get an interest free loan from their own customers. Add to this the deliberate delay in correcting the situation and it is nothing less than criminal. SHAMEFUL!

Bad Application Policy - Ignorant Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I was asked by AmEx to provide additional information as part of the application process, particularly "a letter on original letterhead from your bank confirming your home address, including their title and signature." I am not questioning the rationale behind having bank verifying my home address, there are lots of other ways to do it, the problem is with the "original letterhead." I visited 4 different branches of my Bank of America and talked to everyone all the way to VP of the branch and none of the reps were able to produce a letter on the letterhead. It simply doesn't exist, they don't have it and can't make one up, but AmEx is totally ignorant about this fact.

I have spent countless hours on the phone talking to different AmEx reps and like a broken record the response was: "Sir we need a letter on original letterhead." I sent them a copy of my bank statement with my address, all of my BoA accounts information, signature and stamp of banks branch VP and business card attached, so it has BoA logo, my home address, bank's representative title and signature. Guess what - it is not acceptable!?!?!? I even had a bank VP call them personally and explain that they don't make letters on letterheads, still no breakthrough as I am getting the same response from AmEx.

I actually got one of the AmEx reps acknowledge that they had the same issue with Bank of America before so my questions was why didn't you change your policy or requirements if you know that such problem exists??? This is so ignorant beyond belief. I understand that the policy exists to be followed and the AmEx representatives follow it well by being stupidly obeying, but if your policy doesn't work - you need to change it.

Privacy Issue w/ Customer Data at Amex
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EL PASO, TEXAS -- Have been an Amex customer for many years. Use the card daily. Just went to purchase airline tickets online and the airline I always fly with, and always purchase tickets with always with my Amex declined the transaction. Reason was that the address on file with my card company didn't match what was on file with the airline. I re-keyed and validated it 5 times. Finally went out to Amex website to see what address on file was listed as (I have a street address with the word "West" in it; but some address verification services just use "W"). I was SHOCKED to see my address listed at the house I lived in 4 years ago. And, worse, it is my ex-husband's address.

I have had 2 residences since that address on file, all updated timely with Amex. Three representatives at Amex could not give me an answer to why this occurred. They called it a "computer glitch." One representative said it was "above my pay grade." They surmised that my ex-husband recently made a change to his account profile and somehow because I was AT ONE TIME linked to him, it changed my address on my PRIMARY account.

The representative said they had been researching this - had a "few calls" - for over a month. I asked when I could expect an answer - told them (on the recorded line) that I considered this a MAJOR privacy issue. And, the last representative just told me she would have her supervisor call me - within 48 hours. So, I am waiting.

In the meantime, I cannot believe some Amex cardholder that this has happened to has not contacted the media. I work in the financial services industry - actually in technology, so the explanation of a "computer glitch" was particularly irritating to me - and we are obsessive about client data and related privacy. I would have expected Amex was REQUIRED BY LAW to disclose this "glitch," which represents nothing less than a customer data breach on the part of Amex. This situation is unbelievable to me.

I have been a long time Amex cardholder - as noted, I use the card every day, and about 3 times a week even online (so the address would have had to be accurate). I'm not sure what to do from here. In my case, my ex-husband was investigated by the police for an email breach that occurred during my divorce proceedings. I didn't know what to expect when I called Amex - was thinkng the worst, that my ex had been able to authenticate as me with Amex.

I had no inkling that Amex would tell me client data records had been somehow changed without customer consent or initiation. But that's basically what they said. And, worst of all - I am set up to receive alerts from Amex if my address, email, statement preferences, etc. change. Well, my address DID change. To my ex husband's address. And NOTHING from Amex. Nothing proactively, like the alerts. And, nothing but an exchange with 3 reps when I called that made me scared to continue to be an Amex customer...

Still Waiting for an Apology
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CALIFORNIA -- I'm not really waiting for an apology but just reminiscing about my experience 30 years ago this April. My friend and I decided to spend some time driving the coast of California. We visited a lot of great places and we drove across the Golden Gate Bridge into San Francisco around midnight in late April of 1981. The next day we toured the town a bit in my 77 trans am and even stopped to chat with a nice S.F. police officer and we asked him for directions to a hotel or restaurant. I can't really recall where we were heading but little did I know we'd be seeing him again real soon.

We checked into a hotel and settled down around the swimming pool. One of the workers at the hotel even let us put our beer in the ice cooler. Couldn't have been more relaxing. That was until a about half of the S.F. police department and SWAT team showed up. They hopped the pool fence and pretty well had us surrounded by what had to be one of the most impressive collection of weapons owned by any police department in the United States.

I still remember the various pistols, shot guns and rifles all pointing mostly towards our heads. Some were inches away and a few stood out such as the Dirty Harry Swiss and Weston. I could see that some of the swat team were also taking aim at us from a balcony overlooking the pool. I later found out that there was a news crew there to document what was supposed to be a major crime bust.

We were told to put our hands on our heads, then someone ordered us to put our hands behind our backs, then our heads, then our backs until we were basically doing jumping jacks without the jumping. I finally asked them "what do you want us to do with our hands" which put an end to our hand waving and we were then placed in handcuffs.

So I guess there was a ten million dollar traveler's check bank robbery in Montreal and our checks were close to the serial numbers that were taken in the heist. Close but not the same apparently and we ended up getting a free night in the hotel because the clerk phoned it in. I don't think anyone was too happy that they had the wrong guys except for my friend and myself. We joked with the officer about asking him for directions earlier and we were just relieved that we weren't going off to jail.

That's the short version of the events of that afternoon, but my issue with American Express is that none of the major banks would cash in my checks and exchange them for new ones. We finally convinced an angry bank manager in Santa Barbara to exchange them for cash or Thomas Jeffersons but that cost me a few bucks for the transaction. This was after a few calls to American Express and following their instructions.

I talked to my bank when I got back home but I never heard back from American Express and being very young, I guess I just let it go. A refund still would have been nice for the few bucks that I lost. At least it would have shown that someone at head office cared a bit when one of their customers ends up staring down the barrel of over a dozen weapons because we were using A.E's checks.

It doesn't really matter anymore but in any event I thought that this was an interesting story to share. I still have credit cards but I'm still hesitating on getting one from American Express. I guess I just don't want to ever again suffer standing in my shorts in the hot sun and watching my beer go flat because I'm wearing some nice, tight steel handcuffs.

American Express the Evil
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Boycott American Express. I was a 13 year member/customer of American Express. With a credit score of 800 and decided to open a Import furniture company. American Express did a great job offering me 5 accounts with credit of 150k with low aprs and continued to market me and offer more account. I pay all my debts on time and importing counted on American Express for my container purchases. This is what American Express can do for you. They will offer you loads of great deals, but watch out - here is what they did to me.

2 years ago they told me my Gold account had earned 40k+ earned expenditures, then when economy took a turn they quickly lowered it to 22k and said, "Your FICO score changed." It hadn't changed until they did this to all 5 account I had with them maxing out my cards making it appear as I was debited out.

November 2010 they called me before my cut off date asking for a payment, I stated my cut off date was next week and that no payment was due. They continued to beg to set up a payment, I said "Why are you calling? I always paid my debts on time. I paid 65k off in debts this year." She replied "Oh yes and 25k off on your account is with us, you are a excellent customer for 13 years," then said "Can we set up your next payment." I said "No, I will pay it as I always do."

The day before my statement date they emailed me a letter saying, "So there are no surprises when using your account. We lowered your limit on your gold card to 1500.00. Stay in your limit or you will be embarrassed at checkout."

I called a supervisor again - was told my FICO score changed (I ran a credit report and no changes EXCELLENT CREDIT). Then said, "If you give us 3 years business taxes maybe we will give you a little bit back." I closed all account - told her she was damaging my cash flow for my company and importing and it was all or none, meaning work this out or it would cause me into default. She replied "Your FICO score created this." I have my credit report printed and it's excellent.

I had a container departure leaving Indonesia and needed it, I had to use the money I would have paid them to get my goods to save my business. I in turn incorporated my business, homesteaded my home to protect me from them. I sent them the cease & desist letter as I was advised to do so. I sent them a letter to do debt consolidation and immediately they sent me to collections. I now had to do the same thing to their collections who are very rude. All this at the holidays, I have survived with my company through all the hurdles of the economy and they have made it to almost close my company due to my cash flow.

In addition, they sent me to collections for this. They sent me to an attorney who is pathetic and has no better customer service skills or solutions. I am starting my New Year off with the theory "œsupport small Business" - never bank or invest in large companies, minimize doing any sort of business with corporations - if there is a company local you can do business with do so.

If anyone has any ideas or success stories, please email me on my next step with American Express. By the way the points they give you, they truly don't give you, MERCHANTS PAY POINTS WHEN YOU USE YOUR CARD AT THEIR BUSINESS. Let's all pay cash and let these companies know what it feels like, and how it hurts! It is time to take stands American and stop letting companies like AMERICAN EXPRESS whom NEEDS TO BE CLOSED effect us!

Cancelled My American Express Card After 24 Years
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After 24 years of using my American Express card I ran into a dispute with one of their vendors, the end result of which left me completely frustrated, shocked and extremely disappointed with American Express's mishandling and complete lack of support and understanding of the horrendous incident which happened to me during a vacation. After 9 months of faxing them letters, receipts, and information about the incident (sometimes more than once because the AMEX supervisor I had to deal with kept losing them!), I hit a brick wall with them and realized sadly that they were not the same company they were when I first got my card back in 1985.

Over 24 years I have used my AMEX card all over the world on vacations and travel, and it all came to a grinding halt thanks to my dealings with a completely inept and myopic idiot of a customer service "supervisor" who goes by the mysterious alias of **. This "person" continually misunderstood the facts, did not follow up on information they requested me to send, and ultimately they proved unable to fully grasp what the situation was and continually ruled in favor of the vendor.

In some cases they got even the simplest facts wrong, such as the disputed amount, which card was used, etc (I have kept all my documentation which shows this). It was my desire to go to court with the vendor - instead, ** decided he or she would settle it instead, and in turn let the vendor use my American Express card as a shield to make sure they got paid & wouldn't have to answer for their negligence in court. Wrong!

It did not surprise me at all when I did a Google search about ** and found several other people who over the years have had had similar negative dealings with him or her that I did. What's most surprising to me is **'s managers apparently don't even care enough to check the internet to find out how this particular supervisor has been mistreating their customers and continually botching situation after situation over the years and hurting even their most loyal long term customers. I guess they are all too busy counting their money. Again, this is not the same company I joined back in 1985.

In the end, since I couldn't resolve the dispute with them, I simply refused to pay them, so naturally they've cancelled my card and have now resorted to besieging and harassing me with collection calls, which I guess they think is somehow going to suddenly convince me the vendor did nothing wrong to me and that the whole ugly incident that happened on my vacation was for some reason all my fault. Wrong again, American Express. Suffice it to say I will never again deal with AMEX and will let everyone I know exactly what happened to me and why the AMEX card is something they should avoid. Cheers...

American Express Unauthorized Multiple ACH Payments
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I have been a card member with Amex since 1997 in which time have spent over $14,000,000 on multiple platinum cards with the various companies I have owned and also had a $60,000 LOC from the banking Centurion arm, and despite never missing a payment and paying my accounts in full each month perfectly for 13 years have recently lost all faith and been a victim of fraud and theft by them.

Starting in Dec of 2009 and the registration of auto-pay (I had paid by phone the majority of the time in the past without any issues) they made one ACH withdrawal from my Acct the date the statement was due and a second two days later both the full amounts due as I had elected that option. As times are slow and the amount not that large I did not realize until I Rec my bank statement the first week in Jan. I now with a large balance coming lost faith and shut the auto pay off and made the min payment online in Jan.

Two days later again came the ACH request (mind you I also called to verify auto-pay was removed). This time though the funds were not avail. After calling Amex they assured me it was a error on their side, wrote me a letter apologizing only to attempt the again seven days later again putting my banking account in distress as the ACH is held as pending for 48 hours and meanwhile items posting are either returned or held to only be cleared after the ACH from Amex is returned. Of course they all have fees. This time I placed a stop on the amount although Amex promised it would not happen again - yeah well Bowman seven days later there it was.

In Feb I made my payment online without an issue other than it did not post as paid for 14 days due to what Amex says I had derogatory info and had a returned payment within the last 30 days. This at the time had no effect on my spending ability since the account had no preset limit. In March I received a letter stating they seer closing account due to recently returned payments (the ones I never made and they apologized for in a letter dated the day before) and what were the other 12 pages.

Try the same letter for 12 other people all much worse than mine with all their account numbers and info etc on them and personal info regarding bankruptcies etc. Anyone else had similar experience or know the best route to take.

American Express Open Small Business Is a Personal Account
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I was a co-owner of a small business. We received a solicitation to our business by mail for an Open small business AMEX account. We returned the application in the businesses FEIN. As part of the application, we had cards issued to each of our employees so that they could charge fuel and operating expenses.

We closed our business at the end of 2006 and wound up carrying a balance on the OPEN account. The account was always paid on-time and well more than the minimum, although it was usually paid off. We closed our business after being stiffed on a lot of money after our biggest client defaulted on payment. We continued to pay down the AMEX bill with personal funds in good faith for 18 months. AMEX continued to raise the interest rate from 9.99% to 24.99% even though the bill was always paid on-time and above the minimum. We called to protest the laughable rate and made an offer to close out the account.

AMEX insisted that the account was a personal account and began to threaten our personal credit. When we protested such an outrage, they informed us that the terms of the account changed once the card was used and the cards became personal cards. Even though all of the charges were by the employees, they linked the charges to "my" card. They offered to settle at 80%, but "Mr. **" of AMEX demanded immediate payment. If we didn't pay immediately, the account would be declared "distressed" and would immediately go to collections against me personally.

I told him that it would take a day or two to get the money to them as I wasn't going to wire transfer money out of necessary accounts over the telephone. He said that I had to pay in that phone call or the offer was rescinded and collections would start immediately. I told him to take a hike. After consulting a very good attorney, paperwork was requested and AMEX did in fact bury changes to the terms making it a "personal" account instead of a "business" account. They reserved the right to go after any cardholder or all, regardless of who made the charges on the linked account.

After a month of wrangling, AMEX offered settlement at 75%, payable in 30 days. After we paid it, we received a notice that they were reporting it against my personal credit and that I was receiving a 1099-MISC income statement in the amount of the write-down. They also informed me that if I ever applied for another AMEX card of any kind, they reserved the right to re-apply the write-down balance to my account immediately plus interest. That's an easy one to handle.

This bait and switch was never knowingly agreed to by me or any of our employees. Thankfully, the resources were there to pay off the account and the resulting tax hit from their games. This company is crooked crooked crooked and appears to do anything in their power, legal or illegal, to change the terms in their favor after the fact. I would have never knowingly agreed to personally guarantee the accounts of a business. Shame on American Express. The only way to beat their rigged game is to not play it at all.

Why American Express Will Never Recover
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I have been an Amex card member since 1987. At one time I had a Green, Gold, Platinum, Corporate, Blue and Optima. Over the years, I have cancelled the Blue and the Optima. Amex was once a prestige product but those days are long gone. There is nothing to differentiate them from any number of MasterCard or Visa products; nothing to warrant the high annual fees Amex charges. I pay my cards in full every month, yet, from day-to-day, it's a crap shoot if the cards will actually be approved for charges.

Moreover, since they decided to impose "limits" on these no spending limit cards, my credit score has been negatively impacted. The ratio between total open to buy and amount of credit used is a MAJOR part of the FICO score calculation. Within one month of Amex imposing a credit limit on my no-limit cards, my credit score dropped over 100 points!

I am in the process of relocating with my company and planned to sell my current home and buy a new one at my destination. Unfortunately, because of the damage to my credit score by Amex, I cannot qualify for a home loan/mortgage. Now, for the first time in my life, I have to rent an apartment while I work to pay off Amex so my ratio improves.

Other than my Corporate Card, which I am forced to use at work, as soon as I pay off Amex and get my home loan, I am cancelling all of my Amex cards, including my Platinum, and never going back. IMHO, I believe that MANY consumers will be doing the same thing. You simply can't change the rules of a long-term relationship like this and expect that you will be forgiven. Amex will never return to the powerhouse it once was because of stunts and strategies like this.

They Cancel the Card and Eating Up My Rewards for No Reason
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I opened Amex Costco Credit Card when I became a member of Costco. My credit score was 740+ and they readily approve the card with a $3000+ credit limit. My average balances were around 400-450 and paid in full all on time for each billing statement for 6 months. One day I swiped my card at a restaurant and card was declined. I paid with another card and called American Express on reaching home and they told your card was cancelled 5 days back. On asking the reason they stated, change in your credit score since you applied for a card and too many credit enquiries in last 2 years as per the report by Experian.

Next day I subscribed for Experian Credit report and my score was 730+, there was no missed payment on any cards and there were usual 3 enquiries, one by Amex when they opened my credit card and two other by rental screening companies as we moved to another state and changed our apartment after 6 months lease was over in one of the apartment.

I called Amex that "though I don't need your credit as my total credit line is above 8k on 3 different cards but still want to know what is the specific reason and I use this Card at many occasions including purchase at Costco." They told "We can not do anything and you can send a fax of your credit report." Done, did that, no response from them. I received my final statement after 2 weeks and they gave me travel rewards for one hotel booking and there were three flight tickets booked for $1850 for my family and no rewards for those, when I called them, they told "As your card is cancelled we are not giving those rewards."

**. My card was in good standing at the time of booking and I paid all the balances on time, this is your own decision to cancel and then you want to eat my cash reward also. I could have used my other cards and received 2% reward. When I searched on internet about this practice by Amex, I came to know it's common for them to eat the rewards. I really feel they are the biggest cheater in the Credit Card Industry and I am open if any one wants to initiate a formal complaint about them.

I don't know what to do, it's not a question of $50 or so cash back, it's a question of honesty and malpractice cheating with the customers. Now if I don't pay my balance they can charge my interest or can report to credit bureau, I wish if customer also have something like to do a complaint to a credit bureau and to any other court for companies like these. I am never going to go for this company and wish they vanish from the business soon.

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