VANCOUVER, WASHINGTON -- This month I received a letter from American Express stating that my account was cancelled because I no longer had an active Costco membership, a condition for the True Earnings card. I spoke with representative and explained that I didn't renew because my husband had obtained one. Basically, she stated I had to obtain a Costco membership or apply for a new American Express card; but the balance would not transfer.
2 Replies - Latest reply on 01/22/2009Add reply
So I went ahead and signed up with Costco. I check back with American Express only to have them tell me that the account can't be re-opened and that I will have to re-apply. The representative stated that I may or may not get approved.
Also, I attempted to contact them online, but their system is experiencing technical difficulties; never happened before.
By mistake, a large sum was transferred online to the wrong account, an Amex corporate car, instead of a MasterCard account. Now, Amex is giving me conflicting stories about when/if such a refund will be made. In several phone calls, and requests to speak with people up line, no one has given me any specific information on the status of my request--they just keep quoting the manual.
1 Replies - Latest reply on 12/02/2008Add reply
The MasterCard representative told me it would be no problem for Amex to wire transfer the money into the MasterCard account.
What should I do next? Does anyone have access to email at Amex? The CEO, Chenault looks like he's going to move to Citi pretty soon.
Many thanks, MAR4
ALPHARETTA, GEORGIA -- Customer Service Manager,
As a frequent user of your company, I feel obligated to share with you my experience.
We agreed to upgrade our card. However new cards were sent to some unknown person in Alabama. For a few months we did not know. Then, suddenly we got our bill and my husband noticed the problem and called you. Two months later we got another bill with charges on it too.
To help keep me as a potential future customer, I would like the following:
Please, please sort this problem out. We have never seen the cards and are so worried. The whole reason we use American Express is for the security. Where are you? What are you doing for us except leaving us vulnerable to fraud?
Please sort out our account and place us back where we shoule be.
At the very least I would like a response from your company regarding this incident.
SAN FRANCISCO, CALIFORNIA -- I had American Express credit card for less than year. I had to cancel my account because of unprofessionalism of American Express customer service. They provided me with misleading information in the regards of my dispute with Hotwire.com. I contacted customer service multiple times to make sure the problem will be taken care of and they were convincing me that American Express will do the best and will take care of my problem anyway.
1 Replies - Latest reply on 03/06/2013Add reply
After all, American Express didn't resolve dispute in my favor and had to apologize for the customer representative's mistake in being unprofessional in a sense of promising things they are not able to provide. I will never recommend American Express because their reputation of being the best customer service provider among other other financial institution is really questionable.
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