Today we received a small card from American Express stating that if we DO NOT return the attached post card, American Express will automatically send us the 2012 Desk Planner Calendar and automatically charge our credit card $35.00!!!!!!!!!!!!!!!!!! How often do people read tiny little ads with tiny little type? Don't know why I bothered to read this one, but it has really made me upset. If I want to buy something, I'll send in the card and request the item and approve the charge. If this practice doesn't stop, I will send emails all around the globe exposing such deceitful marketing practices by American Express.6 Replies - Latest reply on 07/06/2011Add reply
NEW YORK, NEW YORK -- American Express appears to have several flaws in policies and procedures that prevent customer service from being able to accomplish what they try to do for me. Someone fails to deliver each time I get a commitment.
1 Replies - Latest reply on 04/22/2011Add reply
American Express has failed to provide a second credit card for my Costco business account after several attempts to get the problem resolved. At first no card was delivered and they blamed Costco. The account at Costco was fine when checked at the store. A regular card was sent to me but it would not work at the Costco gasoline pumps. A replacement card was promised right away. It required cancellation of the unusable card and re-issuance of a corrected card. After four tries, a customer supervisor at American Express claimed to finally get an unidentified person to correct some data. I received a letter apologising for canceling and reinstating the wrong card. The new card was promised again. This still did not resolve the problem. There have been several more calls where I was told that a card was sent, yet no card has arrived and customer service cannot determine why.
NEW YORK, NEW YORK -- In excess of a year, this company has refused to credit my cards for the sum of $10,432.00 for stolen recovered merchandise that received credit. American Express continue to tell me that the refund was sent to my bank, and my bank has no record of such refund. It appears that American Express sent the refund to the bank where the parties worked that developed the scam in the first place. As of April 17, 20011, the issue is still outstanding.
3 Replies - Latest reply on 04/16/2011Add reply
This is my first attempt to go public with this problem. I am accepting all ideas.
Tom Tom 24
I've been a long time customer of American Express, and as with any business relationship, problems are inevitable. When these problems arise, it's the resolution that matters. I'm writing to compliment the service I received from a representative named Sean. He was beyond helpful, fixing my problems as soon as I'd said them. I've never spoken to such an efficient individual--and I deal with customer service all the time. I was disconnected, unfortunately, before I could tell his supervisor what an exemplary job he'd done.
1 Replies - Latest reply on 03/14/2011Add reply
This is not my first positive experience with AMEX. I've been pleased with their service for years, but this episode was by far the most memorable. I would definitely recommend American Express as *the* Credit Card to anyone who asks. Cheers!
Still waiting for an apology
CALIFORNIA -- I'm not really waiting for an apology but just reminiscing about my experience 30 years ago this April.
My friend and I decided to spend some time driving the coast of California. We visited a lot ... read full review4 Replies - Latest reply on 02/25/2011
1) They harassed me with collection agency calls for more than five years because my phone number was once owned by a person who allegedly owed them money. I never even knew this person. Despite many calls to many different numbers at Am Ex to have this corrected, they continue harassing me. Now I’ll have to pay for a certified mail letter to them.
3 Replies - Latest reply on 01/31/2011Add reply
2) A simple request to have their junk-mail credit card offers stopped requires numerous calls to many different persons and departments. No one seems to know what is going on and the (too numerous) offices don’t communicate apparently.
3) They have performed far more credit checks on my credit reports than all other companies combined.
I can’t imagine how bad it would be if I were actually a customer of theirs.
American Express the Evil
December 31st, 2010 at 16:22
Boycot American Express
I was a 13 year member / customer of American Express. With A credit score off 800 and decided to open a Import furniture company. American Express ... read full review3 Replies - Latest reply on 03/08/2011
American Express Gift Card Offer
On December 15, 2010, I was concerned about receiving shipment of my order for gift cards on December 13, 2010. I could not determine whether "2-day shipping" meant UPS or USPS, but assumed it was ... read full review
I have an American Express Blue credit card. Over the years I've accumulated about 30,000 points through purchases using American Express Blue card. Recently, I redeemed about 29,000 points by purchasing a Flip camera listed in American Express shopping web site. After receiving the product, I found the camera has a fixed memory and no provision to add an SD card. So, I spoke with American Express reward redemption and they sent me a label to return the merchandise. I returned the camera to the address on the label. To my surprise, I found the camera returned to me by the merchant to whom I returned the product. I wrote to American Express to resolve this issue. According to the terms in the American Express web site, products bought by redeeming points can be returned within 30 days. I returned the product within a week. American Express refuses to take back the product and credit my account with the points redeemed.
1 Replies - Latest reply on 12/14/2010Add reply
The person who has been writing to me by email is S. Hill, Email Servicing Team, American Express Interactive Services.