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Arby's Inc.

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75 Reviews & Complaints

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Attitude of Manager
Posted by Smiley3951 on 09/21/2005
My husband went up to Arby's to pick up food for us late one evening (about 9p.m). He was going to get food from the "pick 5 for $5.95" offer, but when he arrived he was told that offer was no longer running. So he grabbed the cell phone and called me to ask what I wanted (and being the courteous man that he is, he pulled out of the drive thru and back around while he called me so that nobody had to wait behind him). I told him what I wanted and listened on the phone as he placed the order for a super roast beef, a roast beef sub, and 2 orders of fries. Knowing that they are typically slow, he talked to me after having ordered and I expressed my concern that the order may not be accurate since I did not hear them repeat it back to him.

So when he was handed the back he quickly glanced in and saw that instead of a roast beef sub he had been given a turkey sub. He got the attention of the young lady in the drive-thru and told her that he had been given the wrong sandwich. She proceeded to argue with him that he ordered a turkey sub and that is what he was given so there was nothing she could do about it. He asked for a manager, and was told that he would have to come inside to talk to the manager. He parked and went in. The manager then argued that she had heard the order and that she knew he ordered a turkey sub. So my husband being very mild mannered took the food and came on home. Well I was very upset, and seeing as it neither of us will eat turkey I decided to call up there and let them know I would be bringing the food back in for a refund. They answered the phone and I asked for the manager. She got on the phone and I made sure to get her name, then began to explain the problem to her. I said to her "my husband was in and was given the wrong food, we would "...and was interrupted by her saying "oh, let me guess, the d**n turkey sub!". She had a nasty attitude and came across like she was looking for a fight. I then said "yes, the turkey sub, as a matter of fact.

We are bringing the food back for a refund." To that she replied, "He DID order the turkey, I heard him. I do not know what lies he is there telling you, but he was up here cussing and throwing that food all over and I told him to get his a** out of my store." I was speechless for a moment because in 3 years of being together, I have never seen him throw things and have a tantrum like she was describing. Trying to remain calm I repeated the request for a refund to which she said, " I am sick of you people trying to rip us off. He got what he ordered and that is that." Now I have no idea what people she was referring to, but I am certain that I do not make a practice of ripping anybody off, in fact we had not been to that Arby's for more than a year because of the problems we had with them before (inaccurate orders).

I tried to explain this to her by saying, "I am not sure what you are saying. We have not been to that restaurant for at least a year because there was a history of service problems and we were tired of the hassles." She said to me, "well, I am not the only f***ing person that works here. Bring the s**t in and you will get your money back!" and slammed the phone down. We did get our money back and will not return.
     
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Posted by KenPC on 2005-09-21:
Have you contacted Arby's corporate and related this to them? Seems like it would be well worth a call.
Posted by Anonymous on 2005-09-21:
Can't speak on the service but you are better off eating cardboard or turkey than that slop that they pass off as beef. Hubby should have got the money back right then instead of going home so you could fight HIS battle. He... No you should call corporate.
Posted by ejack053824 on 2005-09-23:
The manager would have received an asswhipping if they spoke to me or my wife like that. But anyways...call the corporate office and raise holy fcking hell with them and let them know that type of behavior will not be tolerated ever by you.
Posted by cycolbur on 2005-09-23:
i would call corp. office and let them know what fine managers they have. put i a good word or two like fire the lot or better yet just close shop and start over from ground up. may be they could get some real managers instead of the imation they have.
Posted by Anonymous on 2005-09-26:
^^^WHAT?!^^^
Posted by c barela on 2013-09-15:
Customer service at Arbys is horrible. Had an assistant manager tell me it was my fault I got the wrong order. Told me to contact who ever I wanted, because they get so many complaints at her store and she thinks that people are just trying to get free food. My son is diabetic and he specifially ordered UNSWEETENED TEA. they gave him sweet tea. I have spent the better part of my evening trying to find some way to contact Arbys headquartres.
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Surveys given invalid validation codes for free Roast Beef
Posted by Youcanlocateus on 09/02/2011
Basically 3 weeks ago my wife, grandson, and I ate at Arby’s. We went back and got grandson some fries. We had 2 receipts and did the FREE Roast Beef for a survey. I was told I could only do ONE SURVEY A WEEK WHEN I called in. I did one survey by phone and my wife did the other survey on line. The validation code for online was twelve hundred and something and the phone validation code was 1553?.

One week later we went to redeem our offers. We were told any code below 1558? was outdated. I showed the cashier the date stamp for a week ago and written on the receipt, “Offer valid for 30 days…” and asked how they were outdated. We were told rules are rules. The place was busy and many were listening to our conversations including a peace officer. Our receipts were denied.

We did the surveys again immediately and asked for a reply online and someone to call me by phone concerning Arby’s inconsistencies. No one has contacted me. I really do not why I am wasting my time doing this again.

We went in today and were told the validation code was outdated and we could only do the survey once a month. Again I showed the cashier the date stamp for a week ago and written on the receipt, “Offer valid for 30 days…”

I remarked on my survey, "If the validation code I am about to receive is less then 15?? It will be outdated before it is issued. Check to see if you gave me an invalid validation code."

My validation code was 1322W which was outdated before it was given to me.

     
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Posted by SteveWiginowski on 2011-09-02:
Here is what it says on the back of the receipt:

"How are we doing? Please visit www.arbys.com/survey within 2 days.

Write the validation code on the blank below and return to any participating Arby's restaurant to redeem offer listed above (which is the free sandwich). Offer valid for 30 days after survey completion. Surveys can also be completed via phone at 800-408-4114.

Customer eligibility limited to one survey per week or one per month based on participating restaurant. This offer is not valid with any other offer or discount."

Posted by j shrader on 2012-10-04:
I purchased a beef cheddar all i got was some meat on a bun ! no cheese or sauce
Posted by Dian on 2013-05-28:
I signed up and then tried to log on. It would not let me. It said it was invalid. I believe that Arby's wants to stock Email addressess. Arby's says they will give a turnover or a value shake. At Burger King they give a choice of a Whopper or a Large Chicken Sandwich. I will never go to Arby's again. I will go to Burger King where they are honost and generous to thier customers.
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Medium or Large?
Posted by MIKE492 on 09/29/2009
I hate the way corporate has told their employees to ask after you order, "Would you like that to be a medium or large today?" This implies that you ordered a medium combo meal for the listed price, (like the current $5.01 combo) not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it. Just another sneaky way for corporate to increase earnings. This is the old "Bait and Switch" routine. The poor souls that work there are forced to asked that question and they don't like it either.

Arby's, you have a good product already and you don't need to do this. It makes you look bad. Your focus should be on getting the orders right and if it's not then give the customer something for free for his or her trouble. This is just good basic public relations.
     
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Posted by Ytropious on 2009-09-29:
That's not a bait and switch. As you said the price is for a small, but lots of people DO want a medium or large instead. They're simply asking the customer what size they want other then the "base" size of small. What's wrong with saying "no thanks" or "I'll stick with the small"?
Posted by MzDLBrand on 2009-09-29:
I completely understand what the OP is saying because I've had that happen to me before. I am not a frequent patron of Arby's but I wanted to try something different. What the OP is saying, is they say it as though those are the only TWO options there are. Instead of saying "Would you like to upgrade to a medium or large" they simply say, "Medium or Large" implying that those are the options.
Posted by Sparticus on 2009-09-29:
This is a scam. I've had the same thing happen to me a few months ago. I think it was Wendy's that was doing it. I asked for a combo and they said "Medium or large". I said whatever is your smallest.

They gave me the Medium, which I realized right away from the gigantic pop she handed me.

I handed it right back and said this is not the size I ordered. I told her I wanted the smallest size, which was the price listed on the board... and they corrected it and refunded me...

Guess what, next time I went through their drive-through they had updated their board to show all 3 sizes... and they no longer asked if you just wanted a Medium or Large.

I guess they had enough folks return their orders and ask for refunds...

Who wants one of those gigantic pops anyway? Thing has like 1000 calories... just empty calories...

Anyway, point is... I AGREE with you on this one. It seems like some sort of tactic to get folks to buy a larger combo... Next time just hand it right back and say you wanted the combo price listed on the board.
Posted by Sparticus on 2009-09-29:
You are exactly right MzDLBrand, they don't say the words "upgrade". They simply offer two choices... implying their is no 3rd choice (the small, which is the price listed on the board).

It is definitely designed to deceive folks.
Posted by Anonymous on 2009-09-29:
" not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it."

Unless, you're not paying attention. It says on the menu that price is for the small. And right beside it, it gives you the prices for the medium and large. It's all there in black and white. And not a bait and switch. They're never out of the size small for meals.
Posted by Sparticus on 2009-09-29:
A few of the price boards I've seen have the default price for the small combo in large letters, and the medium/large combo prices are smaller (very small) lettering.

Posted by Anonymous on 2009-09-29:
There's nothing wrong with this. It's called upselling. Yes, it is a way for corporate to make more money. Try to name a company who doesn't want to increase their revenue.

Asking "Would you like that to be a medium or large today?" implies that it comes small. The order taker is asking if you want to increase the combo size. A simple "No thanks" should do the trick. Plus, even if they are trying to be sneaky about it, you will see an extra charge added to your total for a size increase.
Posted by Anonymous on 2009-09-29:
It's not about corporate making more money. It's about the practice of deceiving the customer to make more money. Good review.
Posted by Sparticus on 2009-09-29:
Asking "Would you like that to be a medium or large" does not imply it comes in small. You are presenting 2 options to the buyer.

A simple case of attempted deception. With Wendy's (see my comment above), they even switched their sizing at the same time they started with this tactic. Their default combo use to be the medium size. You could not get a small combo. It was either regular or large. They switched it to be the "small", but it was still the same size as the old medium.

So in the past, you could just order a combo and be done with it. They wouldn't even ask if you wanted a large.

After this change, they started asking "Medium or large". It was very misleading. Since most regular customers were use to the Medium size being the regular size they had bought for years.

Posted by Ytropious on 2009-09-29:
I guess then the question is, is the medium now the same price as the medium then? Like is the current small cheaper then what the old medium was?
Posted by Anonymous on 2009-09-29:
When they ask me medium or small, I say whatever its supposed to come with. I already know that little trick, but most of the establishments near me are honest the other day I went to McDonald’s and they asked me you want small medium or large.
Posted by MSCANTBEWRONG on 2009-09-30:
The prices and sizes are clearly marked on their boards. I will say however they are being deceptive by only asking if you want medium or large.
Posted by Anonymous on 2009-09-30:
So, you're complaining about a possible fifty cents more? This seems very petty to me, and just a waste of energy to write.
Posted by Anonymous on 2009-09-30:
This is upselling, not bait and switch. You can always say neither, and get the original small order.
Posted by klobbersaurus685 on 2009-10-01:
it's called reading the menu. It's pretty easy to sort out the costs.
Take some responsibility for not paying attention.
Posted by rileybrat on 2010-02-21:
i happen to work at an arby's and by no means is this a bait and switch they do push the medium and large sizes,as well as misc. other items turnovers and whatnot. However what is supposed to be asked is would you like to UPSIZE your fries or drink to medium or large today. Not a bait and switch just another person needing to clean the earwax out of their ears if you ask me.
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Asked for a Super Arby and Got Classic
Posted by Mandnshott on 12/18/2013
CHAMPAIGN, ILLINOIS -- Went to Arbys store #24 on Springfield. Mom and I have not had a Super Arby for a long time, so that is what we asked for. Opened it up and it was a regular roast beef and on the receipt it said classic it did have lettuce and tomato. To me the sandwich was awful. What happened to the super. It had some kind of french dressing stuff on it. We did not complain or take it back but was very disappointed. We both love Arbys. But if they did away with the super they should of said something I would of got one of the other choices. Just disappointed in what I was expecting.
     
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Posted by anonymous on 2014-01-16:
We still have this where I work. Its not on menu but it's on the register. Maybe they don't have a button for it or the person was new. The dressing is red ranch. Same sauce on beef n cheddar. Next time maybe order it with lettuce tomato and red ranch. Unless they can ring up a super. They may not be able to ring it up. It is just a regular/classic roast beef with lettuce, tomato and red ranch
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fries were burnt and the sandwiches were nasty
Posted by Kathy_kennedy2004 on 12/03/2013
Last week I got 2 Arbys cheddar cheese beef sandwiches and a medium curly fires. The food was very nasty. Curly fries burnt and the sandwiches buns were very hard. I spent 10.01 and I had to put it in the garbage nasty
     
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Refused to Make Coffee
Posted by Harrietthedger on 11/24/2013
Traveling, stopped for coffee and sandwich at Arby's store #6228. Coffee was empty. Asked clerk if he was going to make more. He said NO. 1/2 CUP was in pot. He had to heat it up because it was cold. Got back on road and the sandwich was wrong. The cheese sticks were fine. Bill was 8.97. WHAT A WASTE.
     
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The Price of the Drinks With an Order
Posted by Ramwjm37 on 10/23/2013
I ordered a sandwich, curly fries and a small drink. The drink was $1.59 my friend ordered a baked potato and a small drink it was .69 What is the reasoning in that we are both seniors?
Please let me know how you arrive at this with any common sense??? I guess I will have to think long and hard about returning to your stores.

Sincerely
Ruth Ann McKeag
     
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Service
Posted by Ritaivy34 on 10/22/2013
WASHINGTON, INDIANA -- We went to Arbys in Washington last night for dinner. It took us 10 minutes just to place our order. The manager on duty was outside smoking when ee pulled in. When we seen her come in she never washed her hands and proceeded to handle the food. As we just and ate our. Food we could hear her cursing and being very loud and UN professional. We will not be returning to Arbys if she is working. We were very disappointed in her ability to manage the store. We always pick a restaurant. Once a week to eat dinner at and the service we received. Monday evening was horrible. She looked very young and in our opinion had no business being in charge..
     
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Rude and Cold Food
Posted by Jordandial17 on 10/21/2013
The woman at the window was very rude. I waited for ten minutes at the drive through window. Then she said pull up and we will bring it out and I wasted another 5. I was the only one in the line and there was 1 table of people inside, as I saw through the window. The food did not taste good at all. It was cold and the woman was rude bringing it out in the manner she did. 0 out of 10 stars.
     
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I Have Never Eaten in a Dirtier Restaurant W/filthy Servers in My Life
Posted by Janelenentine on 10/20/2013
BANGOR, MAINE -- We paid for our dinner, then I visited the bathroom which was so dirty I almost gagged and the odor stayed with me throughout my meal. We were then served by a group of people that were standing in a corner around a table talking, they all wore very soiled and stained shirts and were very disheveled people. No manners, no personality, at all. It was as though we were bothering them. Our order was half processed while we waited at our table for the remainder of our order.

Upon opening our sandwiches we were shocked because we had eaten the New Brisket Sandwiches in the Presque Isle Restaurant and it was so delicious. This was not. One sandwich had no barbecue sauce which my husband went back to the counter for sauce. My sandwich was just okay, it had very little onion strips added but we were so anxious to get out of the facility that we did not go back to the counter. Then, the girl that brought the rest of our order to our table was so dirty, her shirt was wrinkled and stained so badly that my husband said that he would not go to work in those clothes and he works in a big State Garage.

They would not allow him to dress like that. We were so distressed that we did not even finish our meal and left. I will never return to that restaurant and have told all my friends to "stay away!" We would never again be served by people in that restaurant.
     
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Posted by nikalseyn on 2013-10-22:
Contact Arby's corporate either online or by calling them. They need to know about this location.
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