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Great Commercials but Absolutely Terrible Sandwiches!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PUNTA GORDA, FLORIDA -- I saw a TV commercial for Arby's featuring their "Signature Reuben Sandwich". Looked good so I drove to my local Arby's in Punta Gorda, FL. NOT EVEN CLOSE! Absolutely terrible imitation of a Reuben sandwich. (Pictures attached) Their ads and commercials are very convincing. Unfortunately they don't even come close to living up to their promises.

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Contaminated Med 3 Potato Cakes, Vomited Meal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOILING SPRINGS, SOUTH CAROLINA -- I purchased from the drive-thru at Arby's Highway 9, Boiling Springs, SC; 5 for $10 medium roast beef sandwiches, two medium (3) potato cakes and a small Coke. Took the meal home to eat, I ate two sandwiches and one medium (3) potato cakes and half the Coke. The potato cakes were cooked stuck together so the middle cake was not cooked in the middle. All three cakes were stuck together with what I thought was grease so I wiped it off with a towel and ate them.

5 minutes later I began throwing up, Coke, roast beef and potato cake pieces, until I emptied my stomach. I filled out a survey at Arby's website about my experience. Was contacted by Sherry **, claims adjuster, from Frankenmuth insurance for Arby's, Brumit Restaurant Group, LLC. I told them what happened, told them if they sent me what I paid for my meal $18, I'd be happy. Instead, I get a letter telling me that Arby's is not responsible for poisoning me, and they won't give me a refund for the meal.

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The Petite Filet Sandwich Was Terrible and Extremely Salty.
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Rating: 1/51

BERLIN, MARYLAND -- We got one of the steak filet sandwiches today that Arby's has been heavily advertising. One bite and my boyfriend got the headache that usually indicates something has MSG which he is allergic to. The sandwich was extremely salty. I took a very small taste and found that, not only was it very salty, the steak had a peculiar taste it and didn't taste anything like filet. My boyfriend took it back and the manager, while polite and professional, would not refund him the $7 the sandwich cost. Instead we got a card for a free meal (sandwich, fries and drink) which after today's experience, we really don't want. We used to go to Arby's but the food was not as good as it used to be. Other than redeeming the card (which will be tough to figure out what to get), we'll never go back to Arby's.

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Food Poisoning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- I went to Arby's on Sunday April 23, 2017, on North Clippert, here in Lansing Michigan. I had a beef 'n cheddar and it tasted and smelled very bad, the employees wiped their nose with their hands and they didn't wash their hands, they laughed and then they put gloves on. By law they are suppose to wash their hands. They touch the counters with the gloves and they refuse to change their gloves. I've been in the bathroom with the runs/vomiting and my stomach is still messed up! Something has to be done about that restaurant. They don't care if their customers get food poisoning! Please help me do something about that restaurant!

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Attitude of Manager
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My husband went up to Arby's to pick up food for us late one evening (about 9 p.m). He was going to get food from the "pick 5 for $5.95" offer, but when he arrived he was told that offer was no longer running. So he grabbed the cell phone and called me to ask what I wanted (and being the courteous man that he is, he pulled out of the drive through and back around while he called me so that nobody had to wait behind him).

I told him what I wanted and listened on the phone as he placed the order for a super roast beef, a roast beef sub, and 2 orders of fries. Knowing that they are typically slow, he talked to me after having ordered and I expressed my concern that the order may not be accurate since I did not hear them repeat it back to him.

So when he was handed the back he quickly glanced in and saw that instead of a roast beef sub he had been given a turkey sub. He got the attention of the young lady in the drive-through and told her that he had been given the wrong sandwich. She proceeded to argue with him that he ordered a turkey sub and that is what he was given so there was nothing she could do about it. He asked for a manager, and was told that he would have to come inside to talk to the manager. He parked and went in. The manager then argued that she had heard the order and that she knew he ordered a turkey sub.

So my husband being very mild mannered took the food and came on home. Well I was very upset, and seeing as it neither of us will eat turkey I decided to call up there and let them know I would be bringing the food back in for a refund. They answered the phone and I asked for the manager. She got on the phone and I made sure to get her name, then began to explain the problem to her.

I said to her "my husband was in and was given the wrong food, we would"... and was interrupted by her saying "oh, let me guess, the ** turkey sub!". She had a nasty attitude and came across like she was looking for a fight. I then said "yes, the turkey sub, as a matter of fact.

"We are bringing the food back for a refund." To that she replied, "He DID order the turkey, I heard him. I do not know what lies he is there telling you, but he was up here cussing and throwing that food all over and I told him to get his ** out of my store." I was speechless for a moment because in 3 years of being together, I have never seen him throw things and have a tantrum like she was describing.

Trying to remain calm I repeated the request for a refund to which she said, "I am sick of you people trying to rip us off. He got what he ordered and that is that." Now I have no idea what people she was referring to, but I am certain that I do not make a practice of ripping anybody off, in fact we had not been to that Arby's for more than a year because of the problems we had with them before (inaccurate orders).

I tried to explain this to her by saying, "I am not sure what you are saying. We have not been to that restaurant for at least a year because there was a history of service problems and we were tired of the hassles." She said to me, "well, I am not the only ** person that works here. Bring the ** in and you will get your money back!" and slammed the phone down. We did get our money back and will not return.

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As If the Wait Wasn't Enough...
By -

SAINT PETERSBURG, FLORIDA -- On Tuesday, July 14th 2009 went to the Arby's on Tyrone Blvd., which lacks a drive through but is the only one remotely close to where I live. With my wife and 3-year-old waiting in the car, I went in to find one poor soul sitting in a booth by the door holding a receipt, obviously waiting for his order to be filled, and 2 other customers in front of me. This didn't look good, but service there has never been stellar and I was getting a pretty good deal with the coupon I was holding so I decided to stick it out.

After waiting 10+ minutes watching a manager and 2 other crew members bumble around in the food prep area shouting at each other and the girl running the register, I finally arrived at the counter where, after I stood there for at least another minute unacknowledged, the register girl said "I'll be right with you!" as she walked by running some other errand. Little did I know those words were the closest thing I was going to get to any kind of human decency during my visit.

Not long after the register girl left, her heavy-set, female manager got behind the register and mumbled something like "are you waitin' on...?". I said that no one had taken my order to which she replied, "OK, whachoo want? C'mon, let's go!" while making that 'come on, spit it out' circling/waving motion with her hand. I was so dumbfounded, all I could think to say was "Nothing, with that attitude!" and I walked out. You would think that SHE was the one who had been cooling her heels in line, having HER time wasted but apparently I was keeping her from something more important (BTW, this was about 6:30 in the evening, nowhere near closing time).

Now, as an aside, I know what it is like to deal with the public (and some people can be real ** to deal with) and an incompetent crew that you may or may not have had any say in hiring, but never have I ever spat that kind of venom at a paying customer who was nice enough to patiently wait it out while I/my team got their act together. There are days when none of us feel like going to work, let alone smiling or being cheery with customers. I get it.

If I listed my occupation, one would probably agree that I get it more than most. I'm pretty forgiving in this area, and a simple "sorry about the wait, what can I get you?" (I'm not even going to wish for "sir" anymore) would have been all it took to get us back on a level playing field, but this was apparently too much to ask. Even if getting to the next closest Arby's involved air travel by bush plane and a dog sled ride over frozen tundra, I would not fulfill my craving for a potato cake at this company's Tyrone Blvd. location.

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Poor Customer Service at Arbys in Arlington TX
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ARLINGTON, TEXAS -- I am never going back to Arbys again, and I will tell everybody I know just how bad the service is there!! I have sent 3 e-mails asking to be contacted, and even sent one to their corporate office, telling them about the food that was knocked on the floor, and the manager picking it up, and putting it in a bag, to be given to a customer in the drive through. I told them how we had to clean off our own tables, and that the 2 chicken sandwiches for 4.00 was a total rip off... (It's one sandwich cut in half which makes it 2 sandwiches) My daughter who is 9 yrs old thought it was a happy meal with no toy..

Nobody gives a ** at this place!! We complained about the bad service to corporate, and received 3 free coupons .. We took the 3 free coupons, and went to go eat at the same Arbys we received bad service, it's the only one that's close to our house...

(I brought my camera this time) The place was very messy, trash overflowing out of trash cans (it was a lot worse when I left), soda area very messy... They screwed up our order again (as always). We walked in and waited in line. We were not even greeted (as usual). We placed our order, a total of 4 meals. I then mentioned we had 3 free meal coupons, the cashier said (oh damn, I wish you had told me that before I started ringing you up). I said "I am sorry, I did not know there was a procedure." She rolls her eyes, and sighs "huhhhh let me get the manager.") The manager comes over, and says "what do you want??" Rudely!

"These people have free meal coupons, and I need to take it off..." "How did you get these", the manager asks me ... I said "I got them because of a bad experience we encountered here last week", and she says, "oh you are one of those people.." We just got classified as complainers!!! Is this the way Arbys trains managers??? I cannot believe the way Arbys managers treat people!!! Whatever happened to (Hello, how are you doing) or (oh I am sorry you had a bad experience, let me make it right for you). We paid for the one meal with a 100.00 dollar bill, and I swear the cashier cannot count back change.

She counted it back 3 times, and each time it was different. When she handed our money to us, I told her "do not close the change drawer", I counted each bill to her one by one, and showed her that she shorted us $10.00... So we get our food, and the first thing is obvious... We ordered 4 meals, and got 3 fries.. I asked the manager about it, and she brought a small order over. I said "no, I got the extra value meal (large fries)" You know what...

I am tired of typing!!! DO NOT GO TO THIS ARBYS ON COOPER STREET in Arlington TX!!! They do not care, the managers do not care!! The employees think that customer service is a joke!!! Not to mention if there is food on the floor, they put it back up to be served to you!!! You get much better service at Taco Bueno next door, or Long John Silvers close by as well...

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Arby's Classic Roast Beef Sandwich
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNSTOWN, PENNSYLVANIA -- On 1/26/2020 3:12 PM picked up 2 Arby's roast beef sandwiches, when I got home the sandwich was flat, meat was not chopped like usual, small amount of meat, not like they used to be. I got sick that night, Will not eat here anymore. Poor quality food. They lost a good customer.

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Arby's Inc. Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 44 ratings and
86 reviews & complaints.
Contact Information:
Arby's Inc.
Consumer Affairs
100 Corporate Drive
Ft Lauderdale, FL 33334
800-487-2729 (ph)
www.arbys.com
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