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Arby's Inc.

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Surveys given invalid validation codes for free Roast Beef
Posted by Youcanlocateus on 09/02/2011
Basically 3 weeks ago my wife, grandson, and I ate at Arby’s. We went back and got grandson some fries. We had 2 receipts and did the FREE Roast Beef for a survey. I was told I could only do ONE SURVEY A WEEK WHEN I called in. I did one survey by phone and my wife did the other survey on line. The validation code for online was twelve hundred and something and the phone validation code was 1553?.

One week later we went to redeem our offers. We were told any code below 1558? was outdated. I showed the cashier the date stamp for a week ago and written on the receipt, “Offer valid for 30 days…” and asked how they were outdated. We were told rules are rules. The place was busy and many were listening to our conversations including a peace officer. Our receipts were denied.

We did the surveys again immediately and asked for a reply online and someone to call me by phone concerning Arby’s inconsistencies. No one has contacted me. I really do not why I am wasting my time doing this again.

We went in today and were told the validation code was outdated and we could only do the survey once a month. Again I showed the cashier the date stamp for a week ago and written on the receipt, “Offer valid for 30 days…”

I remarked on my survey, "If the validation code I am about to receive is less then 15?? It will be outdated before it is issued. Check to see if you gave me an invalid validation code."

My validation code was 1322W which was outdated before it was given to me.

     
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Posted by SteveWiginowski on 2011-09-02:
Here is what it says on the back of the receipt:

"How are we doing? Please visit www.arbys.com/survey within 2 days.

Write the validation code on the blank below and return to any participating Arby's restaurant to redeem offer listed above (which is the free sandwich). Offer valid for 30 days after survey completion. Surveys can also be completed via phone at 800-408-4114.

Customer eligibility limited to one survey per week or one per month based on participating restaurant. This offer is not valid with any other offer or discount."

Posted by j shrader on 2012-10-04:
I purchased a beef cheddar all i got was some meat on a bun ! no cheese or sauce
Posted by Dian on 2013-05-28:
I signed up and then tried to log on. It would not let me. It said it was invalid. I believe that Arby's wants to stock Email addressess. Arby's says they will give a turnover or a value shake. At Burger King they give a choice of a Whopper or a Large Chicken Sandwich. I will never go to Arby's again. I will go to Burger King where they are honost and generous to thier customers.
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Medium or Large?
Posted by MIKE492 on 09/29/2009
I hate the way corporate has told their employees to ask after you order, "Would you like that to be a medium or large today?" This implies that you ordered a medium combo meal for the listed price, (like the current $5.01 combo) not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it. Just another sneaky way for corporate to increase earnings. This is the old "Bait and Switch" routine. The poor souls that work there are forced to asked that question and they don't like it either.

Arby's, you have a good product already and you don't need to do this. It makes you look bad. Your focus should be on getting the orders right and if it's not then give the customer something for free for his or her trouble. This is just good basic public relations.
     
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Posted by Ytropious on 2009-09-29:
That's not a bait and switch. As you said the price is for a small, but lots of people DO want a medium or large instead. They're simply asking the customer what size they want other then the "base" size of small. What's wrong with saying "no thanks" or "I'll stick with the small"?
Posted by MzDLBrand on 2009-09-29:
I completely understand what the OP is saying because I've had that happen to me before. I am not a frequent patron of Arby's but I wanted to try something different. What the OP is saying, is they say it as though those are the only TWO options there are. Instead of saying "Would you like to upgrade to a medium or large" they simply say, "Medium or Large" implying that those are the options.
Posted by Sparticus on 2009-09-29:
This is a scam. I've had the same thing happen to me a few months ago. I think it was Wendy's that was doing it. I asked for a combo and they said "Medium or large". I said whatever is your smallest.

They gave me the Medium, which I realized right away from the gigantic pop she handed me.

I handed it right back and said this is not the size I ordered. I told her I wanted the smallest size, which was the price listed on the board... and they corrected it and refunded me...

Guess what, next time I went through their drive-through they had updated their board to show all 3 sizes... and they no longer asked if you just wanted a Medium or Large.

I guess they had enough folks return their orders and ask for refunds...

Who wants one of those gigantic pops anyway? Thing has like 1000 calories... just empty calories...

Anyway, point is... I AGREE with you on this one. It seems like some sort of tactic to get folks to buy a larger combo... Next time just hand it right back and say you wanted the combo price listed on the board.
Posted by Sparticus on 2009-09-29:
You are exactly right MzDLBrand, they don't say the words "upgrade". They simply offer two choices... implying their is no 3rd choice (the small, which is the price listed on the board).

It is definitely designed to deceive folks.
Posted by Anonymous on 2009-09-29:
" not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it."

Unless, you're not paying attention. It says on the menu that price is for the small. And right beside it, it gives you the prices for the medium and large. It's all there in black and white. And not a bait and switch. They're never out of the size small for meals.
Posted by Sparticus on 2009-09-29:
A few of the price boards I've seen have the default price for the small combo in large letters, and the medium/large combo prices are smaller (very small) lettering.

Posted by Anonymous on 2009-09-29:
There's nothing wrong with this. It's called upselling. Yes, it is a way for corporate to make more money. Try to name a company who doesn't want to increase their revenue.

Asking "Would you like that to be a medium or large today?" implies that it comes small. The order taker is asking if you want to increase the combo size. A simple "No thanks" should do the trick. Plus, even if they are trying to be sneaky about it, you will see an extra charge added to your total for a size increase.
Posted by Anonymous on 2009-09-29:
It's not about corporate making more money. It's about the practice of deceiving the customer to make more money. Good review.
Posted by Sparticus on 2009-09-29:
Asking "Would you like that to be a medium or large" does not imply it comes in small. You are presenting 2 options to the buyer.

A simple case of attempted deception. With Wendy's (see my comment above), they even switched their sizing at the same time they started with this tactic. Their default combo use to be the medium size. You could not get a small combo. It was either regular or large. They switched it to be the "small", but it was still the same size as the old medium.

So in the past, you could just order a combo and be done with it. They wouldn't even ask if you wanted a large.

After this change, they started asking "Medium or large". It was very misleading. Since most regular customers were use to the Medium size being the regular size they had bought for years.

Posted by Ytropious on 2009-09-29:
I guess then the question is, is the medium now the same price as the medium then? Like is the current small cheaper then what the old medium was?
Posted by Anonymous on 2009-09-29:
When they ask me medium or small, I say whatever its supposed to come with. I already know that little trick, but most of the establishments near me are honest the other day I went to McDonald’s and they asked me you want small medium or large.
Posted by MSCANTBEWRONG on 2009-09-30:
The prices and sizes are clearly marked on their boards. I will say however they are being deceptive by only asking if you want medium or large.
Posted by Anonymous on 2009-09-30:
So, you're complaining about a possible fifty cents more? This seems very petty to me, and just a waste of energy to write.
Posted by Anonymous on 2009-09-30:
This is upselling, not bait and switch. You can always say neither, and get the original small order.
Posted by klobbersaurus685 on 2009-10-01:
it's called reading the menu. It's pretty easy to sort out the costs.
Take some responsibility for not paying attention.
Posted by rileybrat on 2010-02-21:
i happen to work at an arby's and by no means is this a bait and switch they do push the medium and large sizes,as well as misc. other items turnovers and whatnot. However what is supposed to be asked is would you like to UPSIZE your fries or drink to medium or large today. Not a bait and switch just another person needing to clean the earwax out of their ears if you ask me.
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Attitude of Manager
Posted by Smiley3951 on 09/21/2005
My husband went up to Arby's to pick up food for us late one evening (about 9p.m). He was going to get food from the "pick 5 for $5.95" offer, but when he arrived he was told that offer was no longer running. So he grabbed the cell phone and called me to ask what I wanted (and being the courteous man that he is, he pulled out of the drive thru and back around while he called me so that nobody had to wait behind him). I told him what I wanted and listened on the phone as he placed the order for a super roast beef, a roast beef sub, and 2 orders of fries. Knowing that they are typically slow, he talked to me after having ordered and I expressed my concern that the order may not be accurate since I did not hear them repeat it back to him.

So when he was handed the back he quickly glanced in and saw that instead of a roast beef sub he had been given a turkey sub. He got the attention of the young lady in the drive-thru and told her that he had been given the wrong sandwich. She proceeded to argue with him that he ordered a turkey sub and that is what he was given so there was nothing she could do about it. He asked for a manager, and was told that he would have to come inside to talk to the manager. He parked and went in. The manager then argued that she had heard the order and that she knew he ordered a turkey sub. So my husband being very mild mannered took the food and came on home. Well I was very upset, and seeing as it neither of us will eat turkey I decided to call up there and let them know I would be bringing the food back in for a refund. They answered the phone and I asked for the manager. She got on the phone and I made sure to get her name, then began to explain the problem to her. I said to her "my husband was in and was given the wrong food, we would "...and was interrupted by her saying "oh, let me guess, the d**n turkey sub!". She had a nasty attitude and came across like she was looking for a fight. I then said "yes, the turkey sub, as a matter of fact.

We are bringing the food back for a refund." To that she replied, "He DID order the turkey, I heard him. I do not know what lies he is there telling you, but he was up here cussing and throwing that food all over and I told him to get his a** out of my store." I was speechless for a moment because in 3 years of being together, I have never seen him throw things and have a tantrum like she was describing. Trying to remain calm I repeated the request for a refund to which she said, " I am sick of you people trying to rip us off. He got what he ordered and that is that." Now I have no idea what people she was referring to, but I am certain that I do not make a practice of ripping anybody off, in fact we had not been to that Arby's for more than a year because of the problems we had with them before (inaccurate orders).

I tried to explain this to her by saying, "I am not sure what you are saying. We have not been to that restaurant for at least a year because there was a history of service problems and we were tired of the hassles." She said to me, "well, I am not the only f***ing person that works here. Bring the s**t in and you will get your money back!" and slammed the phone down. We did get our money back and will not return.
     
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Posted by KenPC on 2005-09-21:
Have you contacted Arby's corporate and related this to them? Seems like it would be well worth a call.
Posted by Anonymous on 2005-09-21:
Can't speak on the service but you are better off eating cardboard or turkey than that slop that they pass off as beef. Hubby should have got the money back right then instead of going home so you could fight HIS battle. He... No you should call corporate.
Posted by ejack053824 on 2005-09-23:
The manager would have received an asswhipping if they spoke to me or my wife like that. But anyways...call the corporate office and raise holy fcking hell with them and let them know that type of behavior will not be tolerated ever by you.
Posted by cycolbur on 2005-09-23:
i would call corp. office and let them know what fine managers they have. put i a good word or two like fire the lot or better yet just close shop and start over from ground up. may be they could get some real managers instead of the imation they have.
Posted by Anonymous on 2005-09-26:
^^^WHAT?!^^^
Posted by c barela on 2013-09-15:
Customer service at Arbys is horrible. Had an assistant manager tell me it was my fault I got the wrong order. Told me to contact who ever I wanted, because they get so many complaints at her store and she thinks that people are just trying to get free food. My son is diabetic and he specifially ordered UNSWEETENED TEA. they gave him sweet tea. I have spent the better part of my evening trying to find some way to contact Arbys headquartres.
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To the Guy Who Complained about not getting change for a $50 bill
Posted by Quite Interested on 09/29/2010
To that man who complained about the cashier wouldn't give him change for $50 bill at the drive through window. He stated he had worked for fast food. OH really? Then you should know there are signs posted in most fast food places that specify no change for 50 or 100 dollar bills. This is for the cashier's safety. Maybe you're not also aware these places do get robbed at gun point. Each drawer contains a certain amount of cash to serve customers and any overage that would cover change for large bills jeopardizes the cashier's safety. In many cases the cashier can be a high school student working between school hours, or a senior citizen supplementing a Social Security check. Also to that rude customer who complained about the cashier not being able to find the product on the cash register's menu. Were you really in that much of a hurry you forgot your manners? The cashier was probably new and struggling to learn what is a complicated system that isn't as simple as it looks. Fast food places will throw their new cashiers in the mix without prior training and expects them to wing it as a greenhorn. The cashier is probably doing the best he can under the circumstances of irate customers who think, Hey, you're just a peon attitude and I the customer am God. The customers need to look at themselves and consider, Hey this is just a fast food joint. The workers are only paid minimum wages to do the chores of what can be equivalent to three or four people at one time. Plus listen to irate customers, the same people who act like they're in a five star restaurant. You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly. Otherwise when you are greeted, Hi and Welcome to our store. May I help you or May I take your order. At least have the decency to smile back and stop taking your anxieties out on some kid or senior citizen. And when you leave have the courtesy to thank the worker for keeping the restaurant clean inside and outside, including the bathrooms, scrubbing up after sloppy customers, keeping up the stock filled dispensers ie;ice cubes, beverages, napkins, condiments etc. Which can be a nightmare in between trying to run the register. For giving you the best service they are capable of giving under those circumstances. Lastly for thanking you for your patronage even though YOU were rude to them. In this economy that cashier just might be an out of work head of a family teacher, administrator, police officer that got laid off and this is the best he or she can do for the time being. Who knows one day that under appreciated cashier might be you.
     
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Posted by bunnyhead on 2010-09-29:
Very well said...I work at Walmart but I am in graduate school. Most customers just assume that everyone that works in retail is an uneducated dropout. Like you said, they treat you like you are a peon and they are GOD!!
Posted by Anonymous on 2010-09-29:
If you don't like your job, you can always quit. Remember: You chose your profession, it didn't choose you.
Posted by bunnyhead on 2010-09-29:
Justice...not everyone who works in retail CHOOSES it. Sometimes, it is a go-between while in school or like the OP said, a way to put food on the table after being laid off. Especially in this economy, people are getting laid off left and right and the only jobs available are in retail. I would rather work at McD's than let my kids starve.
Posted by Anonymous on 2010-09-29:
I beg to differ, J4A.
You do what you have to do to make a living and a degree does not guarantee a decent one.
You can't just up and quit a job when you have bills to pay.
Get real!

Bunny: You stole my thunder!!
Posted by MRM on 2010-09-29:
Ahhh, two point of views.
Posted by rockfishing on 2010-09-29:
Very well said. I think everyone should work at a fast food restaurant or retail environment just to really see how people act. It put a whole new perspective to some of the complaints you see on this site. A little respect on both sides of the counter go a long way in making an enjoyable experience.
Posted by jktshff1 on 2010-09-29:
Personally, when I go to a ff joint, all I want is what I ordered in a timely manner. Nothing else matters.
While I do say thank you when I receive my order, why should it be necessary for a customer to "thank" an employee for proper service, a clean place, and insuring condiments, drinks etc are what they should be? It's their JOB to do that.



Posted by momsey on 2010-09-29:
J4A, I can't stand my job. I have an MBA in Finance and I'm working in a piddly administrative assistant position (for various reasons). There are many days that I would love to just walk out. But, you know, I can't. I have a son and we have bills. I've been looking for a new job, but in case you haven't noticed, the job market is a bit dry right now. And where I am now works out well so that I have the best balance of work/life that I can get right now.

In the real world, you don't quit a job when you don't like it.
Posted by Anonymous on 2010-09-29:
At times I thank the employee espcially if they are cute or if they go out of their way to oblige.
No biggie to me.
Posted by Anonymous on 2010-09-29:
Mutual courtesy and respect should be given at both ends. Unfortunately, those values are no longer being taught much.
Posted by Anonymous on 2010-09-29:
I agree with jkt. I'm one of the friendliest people ever, so I naturally say "thank you" and "yes, ma'am" or "no, sir." But at the end of the day, let's just complete our transaction as quickly and neatly as possible; we're not interviewing for anything beyond that.
Posted by Anonymous on 2010-09-29:
This has undertones of everyone's sense of reasoning from the marriage thread...just stop and think about that for a minute.

Yes. You all have a choice. You've been making them since you were old enough to act on your own. Everything you've done up until this point has led you to where you are now. That was by choice. You chose to have children. You chose to go back to school. Your life is full of choices.
Posted by momsey on 2010-09-29:
J4A, I didn't see the marriage thread, so I can't comment on that.

I'm not saying fate dropped me into my current situation and I have no way out. I made all the choices that brought me here, and at my current point in life, I don't and can't make decisions solely based on my likes and dislikes. There are other people and things in my life that are more important. No, I don't like my job. No, I can't just quit.
Posted by Nohandle on 2010-09-29:
This review is another good reminder of the folks working behind the counter. Educational background has nothing to do with it, nor the wages paid. They are not all uneducated misfits looking for a day's employment. Many are working outside their normal field at any job they can find. Others might not be pleased with the wages but often their attitude would be the same no matter the pay. As long as an employee at any establishment treats me with courtesy you best bet he will receive the same in return.
Posted by mrnmrsweibel on 2010-09-29:
Jkt, I would like to thank you for saying thank you. So many people don't and they act like just because you are serving them you are their slave.
Granted service workers are a dime a dozen but imagine what it would be like if no one wanted those jobs. There are millions of jobs that people take for granted that if no one did them we would all be at a loss. This goes for everything from cops and military to garbage collectors and the people that clean up porta potties. Everyone deserves respect no matter what line of work they may be in.
My husband and I went out for dinner last night and I think we confused our poor waitress because we say thank you for everything. Every time we said it she said it. I honestly think she didn't know how to react to someone being so polite to her.
Another thing people need to realize is that while in fast food we do strive to be fast sometimes things happen that we just can not control. Today our lights flickered off for a whole whopping two seconds. Because of this all of our friers turned off, our bun toaster forgot what its purpose for existence was, and our drink tower shut down making us have to reboot the computer system. Rebooting causes the registers to shut down two minutes while they reconfigure sending no orders to the grill team and knocking out the credit card machines for ten minutes. It took us roughly fifteen minutes to get all back up and running all due to a two second power surge and there was nothing we could do about it. I guess my only point is maybe next time if you are not getting served fast enough you could ask why. If the answer is "oh they just didn't feel like making your food yet" then get mad but if it is something that can't be controlled then take a deep breathe and wait just like everyone else.
Posted by jktshff1 on 2010-09-29:
Ya gotta have ditch diggers and plumbers.
Posted by shootingstar1284 on 2010-09-29:
I have to agree with ript regarding mutual courtesy and respect. The way I look at it, whether or not someone chose to be in a particular field, should not dictate how we treat them. They're still human.

That being said, I looked at the original review, and it sounds like Justice was complaining more about the manager's approach rather than the fact that they couldn't make change. I didn't read anything negative regarding the cashier. I can understand the drawer not having enough money, and I can understand that they couldn't short the other drawers in order to make change, but what I cannot understand is how the supposed manager of any establishment would use profanity in front of employees and customers. So while I agree with the review insofar as its content goes, I don't think it necessarily applies to Justice's complaint.
Posted by trp2hevn on 2010-09-29:
I can't imagine that someone would CHOOSE to get laid off from their job.
Posted by Anonymous on 2010-09-29:
[vh] pay no attention to those with a god complex over others. more often than naught they suffer from an inferiority complex.
Posted by Venice09 on 2010-09-29:
This may sound corny, but I always treat people the way I want to be treated. It works just fine.
Posted by raven2010 on 2010-09-29:
I LOVE this review. Very direct, to the point and factual.
Posted by Anonymous on 2010-09-29:
Ah yes that review was written by our very own Justice.
Posted by MRM on 2010-09-29:
HA! Thats hilarious!
Posted by Starlord on 2010-09-29:
Great post, QI. When I got out of high school, in 1965, I don't know what the minimum wage was, but I earned 65 cents an hour, doing a very hard job. We were not allowed to have any money on our persons, that was grouinds for immediate termination. Servers even today do not make minimum wage. Mangers and owners are allowed to set a figure that the servers are supposedly making in tips, and that is subtracted from the minimum wage. Some place make the servers pool their tips, so the industrious workers support support the slackers, who make just as much, if the busboys don't steal the tips first. People need to know that restaurant workers are human, just like everyone else, and deserves to be treated with the respect the customer demands for himself.
Posted by MRM on 2010-09-29:
Then 13 years laters from 1965, MRM was born!
Posted by Starlord on 2010-09-29:
LOL
Posted by jktshff1 on 2010-09-29:
Starlord, you just admitted to being in the same class as me an old fart
Posted by Starlord on 2010-09-29:
I told my son I was an Old Fart In Training, and he rejoined that I should at least have a Bachelor's in it. ROFL.
Posted by jktshff1 on 2010-09-29:
Training heck, I wrote the book
Posted by Ytropious on 2010-09-29:
OP, love it, and I feel the same way. It's amazing, if this were posted as a comment to the original review it would be deleted, but as a review it gets tons of recommendations! I should just start writing all my rebuttals in review form.
Posted by momsey on 2010-09-30:
P.S. I didn't read this review as coming from a very unhappy employee. The OP just gave his or her perspective on things, and that's definitely something we all need a reminder on every so often.
Posted by PepperElf on 2010-09-30:
this is an awesome review.

you hit it right on the head... there ARE those who automatically assume "Worker = personal servant / whipping boy" and by god, it's their personal mission to make sure the employee knows it!
Posted by Anonymous on 2010-09-30:
While I agree with the majority of opinions on this topic, as well as with the poster "Quite Interested", the only remark that jumps out at me and rubs me the wrong way is, "You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly". Forgive me for saying so, but I expect the same service regardless of where I eat. A good worth ethic and personality shouldn't be monetarily based or driven. Other than that, I agree with what seems to be the consensus on here. I always try and make sure I have change before going to most places, because I realize they have limitations they have to go by. Even if that means going to the bank or ATM beforehand.
Posted by Lifemates on 2010-10-04:
It must be awful to work in such a position. We should be a little considerate to these people unless they are outright rude. If they are following their rules we should try not to take out our frustrations on them.
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Not on the menu?
Posted by on 04/08/2010
DURANGO, COLORADO -- Well, I guess this could've have been categorized as a complaint, but oddly enough, I wasn't really that upset for some reason. I was visiting the Arby's store in Durango, CO during lunch. I walked inside and there was only one person standing in line. I took my place in line. The odd thing was that no one was in sight to help us. We waited about 2-3 minutes and the customer in front of me finally gave up on the idea of eating anytime soon, and decided to leave. By this time, I was more curious than hungry, so I waited. And waited. And waited. 5-minutes pass by and nothing. I yelled, "Hello, can somebody please help me"? Again, nothing. I figured maybe they were in the walk-in cooler restocking and just couldn't hear me, and maybe out back hauling trash. Again I yelled for assistance or service. Nothing. Okay, they got my attention. I'm mystified and curious as heck. I yelled, "If someone doesn't help me, then I'm jumping over the counter and helping myself". Figured that would get a rise out of someone. Nothing. By this time, I'm about 20+ minutes into my quest for lunch. 20-minutes and I've not seen nor heard ANYTHING. To heck with it, life's too short. I jump the counter and walk to the manager's office, which is wide open and unattended (as is the safe). I looked around the back store room area and nothing. I glanced out the back of the door and saw nobody at the dumpsters. Man, oh man, is my level of wonder shooting through the roof. Last place to check is the walk-in cooler, which is generally soundprood, so perhaps they just hadn't heard me. A real possibility is that they were being robbed and holed up inside the cooler...or maybe I've watched one too many movies. Regardless, it was time to act. I flung open the cooler door and what did I find? Nothing. Okay, let's review. No one in the lobby, no one behind the register, manager's office door is left wide open, no one in the parking lot, no one in the cooler. Sciene fiction movie plot perhaps? Well, I figured I've done as about as much as one concerned citizen can do, so I call in the big boys. I called 911, and relayed my story to the police. I waited behind the counter to ensure no bad elements tried to jump the counter and enter the manager's office or anything. I did have a fun time trying to explain my presence when two other customers came in while the police were en-route. When they showed, they drew their guns and did a thorough search as well. Nothing. How can a fast food restaurant of this caliber, in a busy town during lunch, be completely deserted. Well, I won't leave you hanging onto the edge of your seats any longer. The police found the manager and two employees parked on the side street getting high. The police wouldn't elaborate on the drug of choice, but they were all pretty incoherent. As the ol' saying goes, "You would've had to seen it to believe it". Just unreal. The police thanked me and I was later contacted by the store manager and comped a free meal in the city where I live. So, you can see why I was more intrigued than upset, and didn't categorize this as a complaint. Weird, but true!
     
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Posted by MRM on 2010-04-08:
Wow, this incident is unbelievable! I applaud you for taking the initiative and calling the cops when you sense that theres something wrong at the store. This type of amazement only happens to Justice-4-All!
Posted by Anonymous on 2010-04-08:
Eerie. A similar incident happened to me in Northern Virginia once, in the middle of the night, at a 24 hour convenience store. No one in sight.

I did not go searching out back because 1)I wasn't armed 2)I was by myself 3)I was fairly certain that they were probably getting high

Posted by FlShopper on 2010-04-08:
Amazing!
Posted by clutzycook on 2010-04-08:
Wow, that's one for the books. It's amazing how such incompetent people can keep a job like that in today's economy where there are at least 2 good hard-working people out there for every idiot pothead.
Posted by Anonymous on 2010-04-08:
Really interesting story. I'd like to say it surprises me but it really doesn't. The quality of front-line worker and even first level supervisor these days is pretty much in the toilette. These big plastic chains have lost all focus. There's very little accountability and the ownership is usually nowhere in sight. But hey it's cheap and that's all that matters these days.
Posted by Anonymous on 2010-04-08:
Everyone should revolt and learn how to cook! I don't remember all these cheap places when I was young. Oh, that's right. People ate at home.

Very interesting story, Justice.
Posted by Nohandle on 2010-04-08:
This has happened twice that I have first hand knowledge of. Someone walking into a business and no employee in sight. Difference was the situations had nothing to do with misconduct on the part of any employee. The first time was at a convenience store and the young lady (cashier) had been kidnapped at gunpoint. The second time was at a fast food place and the employees, all of them, were found locked up in a cooler/freezer.

Justice, you've got a story you can share for years to come. Wonder if those poor babies were allowed to keep their jobs? Perhaps it wasn't clearly written in the employee handbook? Good Heavens.
Posted by Anonymous on 2010-04-08:
The real question here is not if this happened or not because obviously it did because we have a first hand account. No, the real question is were the employees potheads before they started working at Arby's or did working at Arby's cause these employees to self medicate. I can't imagine being surrounded by Arby's food and Arby's culture for any length of time. I gotta be honest if I had to work at Arby's I might be inclined to start hitting the pipe myself. So yeah I can see this happening.


Posted by skelly39 on 2010-04-08:
Yeah, Stew, cuz people never make stuff up. Not saying that is the case here-I am just amazed at how bad luck seems to follow Justice everywhere. If it's not employees with sagging pants or potheads, it's some crazy fast food worker making him move his car or an overzealous Walmart employee. Justice, do you ever have an uneventful day?
Posted by PepperElf on 2010-04-08:
though if anything it's possible they're no longer employees now
cos companies don't usually like having workers who get arrested on the premisis
not to mention that they left the store wide open and could have been robbed while they were on a "smoke break"
Posted by Anonymous on 2010-04-08:
C'mon SKELLY. You cannot sit there an honestly say that I'm the only one that has ever seen sagging pants, lip-pierced, employees in the fast food world? I think situations like these happen all the time, I just choose to share them with others. And all of these occurrences didn't happen this past week. The deserted Arby's was 7-8 years ago, and so forth. I just recently found this website and find that you can complain or relate stories similar to these that I've kept to myself over the past so many years. Yes, I agree, if this happened all within the past month, then I'm one unlucky chump.
Posted by skelly39 on 2010-04-08:
No, Justice, I'm not saying that at all. In fact, I agreed with your posting on that. And how am I supposed to know that this didn't happen in a two-week span? Still, I think you like to stir the pot so you have a story to tell. At least your postings are well-written and often entertaining, even if I think you are wrong.
Posted by Lovin it on 2010-04-08:
Justice, I give you kudos for your post. The first page was like a page out of a suspense thriller. And to the nonbelievers out there....TRUST ME stuff like this does happen in these places. Chances are that if you can imagine it, it probably has happened somewhere.
Posted by Starlord on 2010-04-10:
I have no doubt that this happened. It reminds me of an almost identical case at a fast food place where a customer did the same set of actions, and when the police arrived, they found all four employees locked ina freezer and shot in the heads, execution style. Yes, sometimes people do make stuff up, but sadly, sometimes this stuff does happen.
Posted by t6092494510 on 2011-07-19:
Holy Moly! This for real?! Wow wish I was there lol.
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Asked for a Super Arby and Got Classic
Posted by Mandnshott on 12/18/2013
CHAMPAIGN, ILLINOIS -- Went to Arbys store #24 on Springfield. Mom and I have not had a Super Arby for a long time, so that is what we asked for. Opened it up and it was a regular roast beef and on the receipt it said classic it did have lettuce and tomato. To me the sandwich was awful. What happened to the super. It had some kind of french dressing stuff on it. We did not complain or take it back but was very disappointed. We both love Arbys. But if they did away with the super they should of said something I would of got one of the other choices. Just disappointed in what I was expecting.
     
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Posted by anonymous on 2014-01-16:
We still have this where I work. Its not on menu but it's on the register. Maybe they don't have a button for it or the person was new. The dressing is red ranch. Same sauce on beef n cheddar. Next time maybe order it with lettuce tomato and red ranch. Unless they can ring up a super. They may not be able to ring it up. It is just a regular/classic roast beef with lettuce, tomato and red ranch
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StarEmpty StarEmpty StarEmpty StarEmpty Star
fries were burnt and the sandwiches were nasty
Posted by Kathy_kennedy2004 on 12/03/2013
Last week I got 2 Arbys cheddar cheese beef sandwiches and a medium curly fires. The food was very nasty. Curly fries burnt and the sandwiches buns were very hard. I spent 10.01 and I had to put it in the garbage nasty
     
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Refused to Make Coffee
Posted by Harrietthedger on 11/24/2013
Traveling, stopped for coffee and sandwich at Arby's store #6228. Coffee was empty. Asked clerk if he was going to make more. He said NO. 1/2 CUP was in pot. He had to heat it up because it was cold. Got back on road and the sandwich was wrong. The cheese sticks were fine. Bill was 8.97. WHAT A WASTE.
     
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The Price of the Drinks With an Order
Posted by Ramwjm37 on 10/23/2013
I ordered a sandwich, curly fries and a small drink. The drink was $1.59 my friend ordered a baked potato and a small drink it was .69 What is the reasoning in that we are both seniors?
Please let me know how you arrive at this with any common sense??? I guess I will have to think long and hard about returning to your stores.

Sincerely
Ruth Ann McKeag
     
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Service
Posted by Ritaivy34 on 10/22/2013
WASHINGTON, INDIANA -- We went to Arbys in Washington last night for dinner. It took us 10 minutes just to place our order. The manager on duty was outside smoking when ee pulled in. When we seen her come in she never washed her hands and proceeded to handle the food. As we just and ate our. Food we could hear her cursing and being very loud and UN professional. We will not be returning to Arbys if she is working. We were very disappointed in her ability to manage the store. We always pick a restaurant. Once a week to eat dinner at and the service we received. Monday evening was horrible. She looked very young and in our opinion had no business being in charge..
     
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