Arby's Inc.

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Surveys given invalid validation codes for free Roast Beef
Posted by on
Basically 3 weeks ago my wife, grandson, and I ate at Arby’s. We went back and got grandson some fries. We had 2 receipts and did the FREE Roast Beef for a survey. I was told I could only do ONE SURVEY A WEEK WHEN I called in. I did one survey by phone and my wife did the other survey on line. The validation code for online was twelve hundred and something and the phone validation code was 1553?.

One week later we went to redeem our offers. We were told any code below 1558? was outdated. I showed the cashier the date stamp for a week ago and written on the receipt, “Offer valid for 30 days…” and asked how they were outdated. We were told rules are rules. The place was busy and many were listening to our conversations including a peace officer. Our receipts were denied.

We did the surveys again immediately and asked for a reply online and someone to call me by phone concerning Arby’s inconsistencies. No one has contacted me. I really do not why I am wasting my time doing this again.

We went in today and were told the validation code was outdated and we could only do the survey once a month. Again I showed the cashier the date stamp for a week ago and written on the receipt, “Offer valid for 30 days…”

I remarked on my survey, "If the validation code I am about to receive is less than 15?? It will be outdated before it is issued. Check to see if you gave me an invalid validation code."

My validation code was 1322W which was outdated before it was given to me.

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SteveWiginowski on 09/02/2011:
Here is what it says on the back of the receipt:

"How are we doing? Please visit within 2 days.

Write the validation code on the blank below and return to any participating Arby's restaurant to redeem offer listed above (which is the free sandwich). Offer valid for 30 days after survey completion. Surveys can also be completed via phone at 800-408-4114.

Customer eligibility limited to one survey per week or one per month based on participating restaurant. This offer is not valid with any other offer or discount."

j shrader on 10/04/2012:
I purchased a beef cheddar all I got was some meat on a bun ! no cheese or sauce
Dian on 05/28/2013:
I signed up and then tried to log on. It would not let me. It said it was invalid. I believe that Arby's wants to stock Email addresses. Arby's says they will give a turnover or a value shake. At Burger King they give a choice of a Whopper or a Large Chicken Sandwich. I will never go to Arby's again. I will go to Burger King where they are honost and generous to their customers.
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Not on the menu?
Posted on
DURANGO, COLORADO -- Well, I guess this could've have been categorized as a complaint, but oddly enough, I wasn't really that upset for some reason. I was visiting the Arby's store in Durango, CO during lunch. I walked inside and there was only one person standing in line. I took my place in line. The odd thing was that no one was in sight to help us. We waited about 2-3 minutes and the customer in front of me finally gave up on the idea of eating anytime soon, and decided to leave. By this time, I was more curious than hungry, so I waited. And waited. And waited. 5-minutes pass by and nothing. I yelled, "Hello, can somebody please help me"? Again, nothing. I figured maybe they were in the walk-in cooler restocking and just couldn't hear me, and maybe out back hauling trash. Again I yelled for assistance or service. Nothing. Okay, they got my attention. I'm mystified and curious as heck. I yelled, "If someone doesn't help me, then I'm jumping over the counter and helping myself". Figured that would get a rise out of someone. Nothing. By this time, I'm about 20+ minutes into my quest for lunch. 20-minutes and I've not seen nor heard ANYTHING. To heck with it, life's too short. I jump the counter and walk to the manager's office, which is wide open and unattended (as is the safe). I looked around the back store room area and nothing. I glanced out the back of the door and saw nobody at the dumpsters. Man, oh man, is my level of wonder shooting through the roof. Last place to check is the walk-in cooler, which is generally soundprood, so perhaps they just hadn't heard me. A real possibility is that they were being robbed and holed up inside the cooler...or maybe I've watched one too many movies. Regardless, it was time to act. I flung open the cooler door and what did I find? Nothing. Okay, let's review. No one in the lobby, no one behind the register, manager's office door is left wide open, no one in the parking lot, no one in the cooler. Sciene fiction movie plot perhaps? Well, I figured I've done as about as much as one concerned citizen can do, so I call in the big boys. I called 911, and relayed my story to the police. I waited behind the counter to ensure no bad elements tried to jump the counter and enter the manager's office or anything. I did have a fun time trying to explain my presence when two other customers came in while the police were en-route. When they showed, they drew their guns and did a thorough search as well. Nothing. How can a fast food restaurant of this caliber, in a busy town during lunch, be completely deserted. Well, I won't leave you hanging onto the edge of your seats any longer. The police found the manager and two employees parked on the side street getting high. The police wouldn't elaborate on the drug of choice, but they were all pretty incoherent. As the ol' saying goes, "You would've had to seen it to believe it". Just unreal. The police thanked me and I was later contacted by the store manager and comped a free meal in the city where I live. So, you can see why I was more intrigued than upset, and didn't categorize this as a complaint. Weird, but true!
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MRM on 04/08/2010:
Wow, this incident is unbelievable! I applaud you for taking the initiative and calling the cops when you sense that theres something wrong at the store. This type of amazement only happens to Justice-4-All!
Anonymous on 04/08/2010:
Eerie. A similar incident happened to me in Northern Virginia once, in the middle of the night, at a 24 hour convenience store. No one in sight.

I did not go searching out back because 1)I wasn't armed 2)I was by myself 3)I was fairly certain that they were probably getting high

FlShopper on 04/08/2010:
clutzycook on 04/08/2010:
Wow, that's one for the books. It's amazing how such incompetent people can keep a job like that in today's economy where there are at least 2 good hard-working people out there for every idiot pothead.
Anonymous on 04/08/2010:
Really interesting story. I'd like to say it surprises me but it really doesn't. The quality of front-line worker and even first level supervisor these days is pretty much in the toilette. These big plastic chains have lost all focus. There's very little accountability and the ownership is usually nowhere in sight. But hey it's cheap and that's all that matters these days.
Anonymous on 04/08/2010:
Everyone should revolt and learn how to cook! I don't remember all these cheap places when I was young. Oh, that's right. People ate at home.

Very interesting story, Justice.
Nohandle on 04/08/2010:
This has happened twice that I have first hand knowledge of. Someone walking into a business and no employee in sight. Difference was the situations had nothing to do with misconduct on the part of any employee. The first time was at a convenience store and the young lady (cashier) had been kidnapped at gunpoint. The second time was at a fast food place and the employees, all of them, were found locked up in a cooler/freezer.

Justice, you've got a story you can share for years to come. Wonder if those poor babies were allowed to keep their jobs? Perhaps it wasn't clearly written in the employee handbook? Good Heavens.
Anonymous on 04/08/2010:
The real question here is not if this happened or not because obviously it did because we have a first hand account. No, the real question is where the employees potheads before they started working at Arby's or did working at Arby's cause these employees to self medicate. I can't imagine being surrounded by Arby's food and Arby's culture for any length of time. I got to be honest if I had to work at Arby's I might be inclined to start hitting the pipe myself. So yeah I can see this happening.

skelly39 on 04/08/2010:
Yeah, Stew, cuz people never make stuff up. Not saying that is the case here-I am just amazed at how bad luck seems to follow Justice everywhere. If it's not employees with sagging pants or potheads, it's some crazy fast food worker making him move his car or an overzealous Walmart employee. Justice, do you ever have an uneventful day?
PepperElf on 04/08/2010:
though if anything it's possible they're no longer employees now
cos companies don't usually like having workers who get arrested on the premisis
not to mention that they left the store wide open and could have been robbed while they were on a "smoke break"
Anonymous on 04/08/2010:
C'mon SKELLY. You cannot sit there an honestly say that I'm the only one that has ever seen sagging pants, lip-pierced, employees in the fast food world? I think situations like these happen all the time, I just choose to share them with others. And all of these occurrences didn't happen this past week. The deserted Arby's was 7-8 years ago, and so forth. I just recently found this website and find that you can complain or relate stories similar to these that I've kept to myself over the past so many years. Yes, I agree, if this happened all within the past month, then I'm one unlucky chump.
skelly39 on 04/08/2010:
No, Justice, I'm not saying that at all. In fact, I agreed with your posting on that. And how am I supposed to know that this didn't happen in a two-week span? Still, I think you like to stir the pot so you have a story to tell. At least your postings are well-written and often entertaining, even if I think you are wrong.
Lovin it on 04/08/2010:
Justice, I give you kudos for your post. The first page was like a page out of a suspense thriller. And to the nonbelievers out there....TRUST ME stuff like this does happen in these places. Chances are that if you can imagine it, it probably has happened somewhere.
Starlord on 04/10/2010:
I have no doubt that this happened. It reminds me of an almost identical case at a fast food place where a customer did the same set of actions, and when the police arrived, they found all four employees locked ina freezer and shot in the heads, execution style. Yes, sometimes people do make stuff up, but sadly, sometimes this stuff does happen.
t6092494510 on 07/19/2011:
Holy Moly! This for real?! Wow wish I was there lol.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Customer Svc. Mgr Threw Bag of Food in My Face!
Posted by on
Rating: 1/51
PLANO, TEXAS -- Manager took my order. When I got to the window, I wasn't sure if there was another window that I needed to go to since he took my credit card then handed it back to me and shut his window without words. He finally came back with my food. I checked my order, looked for my receipt, and handed my kids their beef sandwich. When I brought to the attention of the manager that I did not receive my receipt, he rolled his neck and said he gave me my receipt. He stated that he hands receipts back with credit cards. I said, "No, I am sorry, but it is not in here."

I checked with my credit card that I set in the compartment near my driver seat. I checked under the last beef sandwich that was in the bag. He said, "Mam. I know what I am doing and I always give the receipt. I put it in the bag." OK --- He just said he gave it to me with my credit card. Now, he states he always puts it in the bag. He said, " If you are just saying you didn't get a receipt to get a free combo, then I will give you this card (as he held on to it very tightly waving it in my face), but I am sure I gave you the receipt. I said, "Sir, I really don't need free food, but if your protocol is to give a receipt and you don't give me one, then it is your policy that we alert the manager and a free meal is honored at the next visit."

As he accused me of "just wanting free food", I tossed the bag back up onto the window ledge and told him he could check the bag. He had the nerve to crumble the bag and throw it back at my face!! I went inside and told him that the only reason I am asking for a receipt is to keep up with the money spent on feeding my children vs groceries to cook, because it is very hard for me to cook due to an injured arm and I want to justify the spending at restaurants. He said, "Well, I am going to apologize, but you need to apologize to me first!"

I stated that I wanted my order replaced and the card for my combo since he did not follow his protocol AND I wanted my receipt still with his name on it so I could complaint to the higher up. This is not a store that I visit...this was my first time here. I happened to take food to my ill aunt and uncle who just lost a sister and this happened to be on the way home. I will NEVER visit this location again!! NOT EVEN FOR THE FREE COMBO! POOR POOR CUSTOMER SERVICE!!
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FoDaddy19 on 05/26/2013:
Sounds like they guy was rather belligerent about it. But there were several other choices that could've been made by both parties that would've kept the situation from escalating the way it did. Was it possible to have the receipt reprinted? Did you actually look in the bag to see if it was indeed in there? Tossing the bag back at him probably just antagonized him. And then demanding that they replace your order, and give you free combo meal, sort of plays in the manager's accusations even if it wasn't your intention.

Also these days you can look your credit card purchases online with most any credit card company and/or whatever bank you use. So can determine how much your spent on the Arby's that way.
Soaring Consumer on 05/26/2013:
The fact that he threw the bag in your face constitutes simple assault and I would consider filing a police report.
FoDaddy19 on 05/26/2013:
Soaring Consumer, The OP threw bag at the Arby's guy first. If the OP were to press charges against him, I'm sure he would do the same. If I were the OP, I would probably not frequent that Arby's again. Like I said in my original post, mistakes were made by both parties here, escalating things any further would not be good for anyone IMHO.
anonymous on 11/29/2013:
I am a manager at an Arbys. Its simple to reprint the receipt. The manager should not have thrown the bag back but you also should not have thrown it at him. If you had thrown it at me like you did him then I would hand it back and ask you to leave and not return. He did not act appropriately, but you started the incident. You have no right to treat someone like that as he has no right to do the same. You are both at fault. He should be fired and you should stay away from fast food restaurants. Treat others how you want to be treated. If you throw a bag at someone and they've had a long day of rude customers, expect it back. You should have asked for a reprint instead of acting like a child.
anonymous on 11/29/2013:
Also, your reply about proper protocol sounds like you've done this before with getting free food. A reply like that is a red flag for scammers FYI.
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StarStarEmpty StarEmpty StarEmpty Star
Wheres the Super Arby Sandwich?
Posted by on
Rating: 2/51
Like most fast food restaurants these days, the drive through menu is impossible to navigate - and since I have a day job, I haven't had a chance to determine whether they (Arby's) even still has the Super Arby sandwich which was the large RB with lettuce and tomato. I was, however, nearly blinded by all the panels hawking some turkey sandwich...who on God's green earth goes to Arby's for turkey?

I know beef is expensive these days and so are tomatoes, but Arby's has never ever been shy about selling pricey sandwiches. And not everybody is on the downlow. Arby's never was aimed at that type anyway.

So, if you're going to cater to the penniless, I guess that's fine, you have to pay the light bill. But criminently, you're there for roast beef (at least in my former life you were) and that's why I go to your restaurant. In fact, as an Arby's customer for at least 30 years...its the ONLY reason.

So here's a tip - to get your old faithful customers back (who by the way were never slack about parting with a buck) to your now empty restaurants: Construct a drive through menu with the stuff listed a la carte and have a large clearly stated area on the menu for your (flagship) roast beef sandwiches. And for heavens sakes, if you dropped the Super Arby sandwich (I would presume all for the cost of tomato slices) then just close the place down - you're history.

As a rule of thumb I refuse to order anything from a menu that is 90% bundled stuff, and I can't find what I came there for; and if you can't offer a roast beef sandwich with the time honored lettuce and tomato (instead of a bunch of other garbage on it) I'll just go to Krogers and buy the stuff and make my own.

McDonalds lost my business long ago because of their horribly designed menu (and lousy hamburgers).

I don't like anybody telling me what to order with my sandwich. I'll decide that myself - based on the sandwich and its price - a la carte, thank you. If this is mysterious to Arby's - send someone at corporate to a White Castle drive through sometime. They actually list the menu items SEPARATELY! Wow! Isn't that a great idea?
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Anna Molly on 09/21/2012:
I have no idea what that is..the Super Arby sandwich. You've given me a good idea, but, I stopped frequenting Arby's a long time ago. Just not my cup of tea.
wjk898 on 09/22/2012:
You probably don't remember the day (no too too long ago) when Arby's was all about roast beef sandwiches. Period. That's why the sign has a ranchers hat in the background. Get it? beef...cattle....rancher?

But I guess the new mantra in fast food is to try to cover all the bases as if somebody say, out for a hamburger will just turn into a Red Lobster for their hamburger, if only because its the next thing they encounter in their drive.

Only in this case, it would be like Red Lobster deciding to drop fish and chips from the menu and add some kind of cheese quesadilla instead - as if somebody out for a quesadilla is going to go in there and eat that quesadilla in a room that smells like a fishing trawler.

I find this whole practice an insult to my intelligence and to my sense of taste. It's about as low class as it gets. One reason why I rarely do fast food restaurants ever. They've individually. each and every one, abandoned the things that made their name in the first place.
olie on 09/22/2012:
I agree that DT menus--and inside ones, as well--are way too cluttered. It's difficult to find the food you want, even if it *is* in a meal.

You're right that places like Arby's are trying to cater to everyone. I'm not a huge roast beef fan, so I used to avoid Arby's. Now, with the turkey, I might stop in now and again.

Since I'm a parent,it's not just one meal Arby's would gain. At least 2, and at times, 5. So I understand why places try to expand their customer base.
wjk898 on 09/22/2012:
5 meals there would cost $35. Kids will toss half of it. I guess for some the CC limit is,...the limit, eh?
me123 on 10/21/2012:
I have been in management there over a decade to start off with. The super roast beef is still available, you need to ask for it. It is not listed because they took it off for the reason that it is not a high selling item. The super also, had always been a regular roast beef with red ranch, lettuce, and tomato... unless they have been making it different where you are. The whole turkey fiasco is simply because of the health wave and Arbys jumped on the bandwagon. I'm still waiting for iced coffee to show up. And yes, we are going to start using whip cream for shakes. I told the ones girl I work with that I remember when we used to sell roast beef. I personally think the turkey sandwiches, with the exception of the club cause its a big seller, are a waste of menu board space. And yes, corporate changes the menu board every couple months which is a huge waste of money, guess that's why they make us work on Easter cause I'm sure that 300 bucks their stories makes in 16 hours of business is worth it.. sorry, I'm ranting. To sum up, you can ask for the super and yes shoving turkey down people's throats through marketing at the place known for roast beef is ridiculous.
DebtorBasher on 10/21/2012:
Me123...I was disappointed to find out Arby's quit selling the Italian Subs...was this just a local decision or did all of the Arby's quit selling them?
Me123 on 10/24/2012:
I am not sure who still has them. In my region, they do not, but in others they might. I found it a dumb decision to get rid if it, it was high selling and many still ask for them. Some of the things they do makes no sense.
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Posted by on
TEMPE, ARIZONA -- I was violated by am employee by the name of Chris while at the drive through window at the Arby's Location on 48th Street and Southern. I was waiting at the drive through menu trying to decide what to order. There were no cars waiting behind me for approx two min. Once a car pulled up behind me I choose to drive through and wait behind that vehicle and decide on my order. As a courtesy so that they didn't have to wait for me to decide. As I waited my windows were rolled down allowing me to Hear the conversation between the Car ahead of me and the drive through employee. It was a lady in the car ahead and she asked the employee to give her free food. He then said to her "what do you want?" she ordered two meals w/out drinks. She made it clear to him that the food is for free coming across as someone who frequents that location for free food. Once she proceeded to the window I then pulled up to the intercom and questioned in a joking manner "How do I get free food?" He then said you have to be a family member of mine. I was not pleased w/ the response therefore I proceeded to pull up to the window and asked Chris for his Managers contact information. He got irate and pointed his finger at me and leaned out of the drive through window into my car as though he was going to lay a hand on me. I then leaned back to avoid him placing a hand on me. He began yelling "You are trying to cause a problem or get me in trouble you can go to Wendy's and order. He paused for a moment I believe it was after seeing how scared I appeared. He then leaned back into his window and slammed the window hard and got right on the telephone. Refusing to take my order. I was on the verge of calling the police but I was so shook up I proceeded to go home as it was late and I had a work schedule the next morning. I was not prepared for such service After leaving I thought it would have been better if I would have involved the police as it was a scary situation for a lady, in a car alone at night. Shook me up...
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Anonymous on 04/20/2011:
YIKES, sounds like Chris has got some issues. Do the people of Tempe AZ a favor and report Chris to the manager of this Arby's or corporate or both.

Interesting review.
Anonymous on 04/20/2011:
Sometimes it's best to keep your thoughts to yourself and stay out of others dealings.
Giving away food is nothing new. Trust me.

Sorry that you were shaken up by Chris.
Anonymous on 04/20/2011:
It's strange he got that angered, and I think you should mention it to the manager. But, I think lsalv has a good point about staying out of other people's dealings.
FlShopper on 04/20/2011:
I agree with the others. It's worth taking the time to write a letter to management or corporate but I don't think this situation warrants police involvement.
Anonymous on 04/20/2011:
Opps..apparently I was a little too blunt. In that case, I'll just say "ditto" what L said!
Anonymous on 04/20/2011:
I'm wondering why JC's comment was removed.

Also, rethinking this situation, I would like to know why you weren't satisfied with his answer when he told you family members get free food. That could be an honest answer.
Anonymous on 04/20/2011:
When he said, "You have to be a family member of mine..." you should have proceeded to order and go about your business and called later to report him if you felt it was necessary. What stopped you from placing your order? You say you "weren't pleased with the response" but you didn't need to be. It had nothing to do with you and he told you the 100% truth - he gave free food to a family member. By NOT placing your order and asking for the manager, you were saying to him "I'm going to tell on you and see if I can get you fired." That may indeed tick someone off. Had he also given you free food, would you felt as strongly about it? His behavior was way over the top but people behave unpredictably when threatened. At very least, I would have expected him to have an attitude.
Anonymous on 04/20/2011:
BTW, definitely write a letter an report his behavior, they definitely want to know if they have a loose cannon at the window.
Anonymous on 04/20/2011:
Lsal has the best answer here. It was none of your business.

BTW, I wouldn't eat Arby's, even if it was free
Anonymous on 04/20/2011:
First of all Arby's does not allow their employees to hand our free food to family members in the drive-through. Secondly, The OP did nothing wrong here. They have ever right to ask questions and every right to ask for a manager if they so desire. The fact the twirp wigged out tells me he was doing wrong and didn't want to be caught. Put in in other words he was STEALING from Arby's. Who would want to know about this? Probably the manager/general manager/owner of that Arby's.

REGARDLESS though no matter what the OP asked or said it does not justify the Arby's employee's threatening actions. The employee here is in the wrong not the OP.

Anonymous on 04/20/2011:
Not to take sides but it takes two to tango.
How do we know the tone or what else the OP said?

When I was a younger lad, I got lippy with the drive through person and he pretty much did the samething (nothing physical) but once things cooled down, I realized that I was wrong and was out of line for telling him how to do his job.
He WAS the manager, btw.
Anonymous on 04/20/2011:
Wonder what would happen if I asked for free food at this Arby's. I know where this Arby's is located.
Anonymous on 04/20/2011:
I been to that location to yikes.
Anonymous on 04/20/2011:
Yaya, don't do it!
Anonymous on 04/20/2011:
The employee was CLEARLY wrong. They employee should be reported. At the same time though, the OP needs to look out for herself. WHAT did she expect him to say or do?? OF COURSE he would be pissed. Don't start none, won't be none as the saying goes. Get your food, go home, and report him!
Anonymous on 04/20/2011:
Wally, you ventured out of Phoenix and went east?
Anonymous on 04/20/2011:
Blue, very well said.
Anonymous on 04/20/2011:
Anonymous on 04/20/2011:
Agreed, Blue. Especially since she was a female and I was a male.

Wally, what was your experience like there? Did you go through the drive through? What did you have?

Stuart, you can handout free food at the drive through. Stop being naive.
Anonymous on 04/20/2011:
So a woman should watch what she says to a man as not to provoke him to hit her. Yeah that makes sense.
Anonymous on 04/20/2011:
That's not what I said Stuart, read for crying out loud!
Anonymous on 04/20/2011:
Hmmm....wonder if I could say I'm a cousin of Chris, and get a free Jamocha Shake. That's the only thing I like there
yoke on 04/20/2011:
Both were wrong. The OP had no reason to ask how to get free food. The OP was not happy with the answer and wanted to cause trouble for the employee. The employee may have gotten a little irate when his job was threatened, but should not have come after the OP. I would have called the police right then and there if that happened to me.
Anonymous on 04/20/2011:
The only thing good from Arby's is the exit door.

Called the police for what? Getting yelled at?
Anonymous on 04/20/2011:
This is not about right or wrong. It isn't about male vs female. It's a lesson in wisdom - which I am sure the OP gained from this experience. Threatening to report someone is confrontational. Do we have the right to do so? Of course we do! But do not be confrontational and then surprised that you find yourself in the midst of a confrontation. People are crazy as hell these days.
Anonymous on 04/20/2011:
In other words Blue, "don't be sellin' wolf tickets and not expect to get bit" correct?
Anonymous on 04/20/2011:
Roast beef Sammy and curly fries are my fave there.
momsey on 04/20/2011:
She said she asked about the free food as a joke. So I don't understand why she wasn't pleased with the answer. What answer would have pleased her? My point is, if she started it off as a joke, how did it go so wrong? I agree with blue that we all need to look out for ourselves. There's no reason to confront a stranger over something like this. If you feel the need, report the occurrence after the fact.
Anonymous on 04/20/2011:
Don't be back talking yo man unless yo want da back of his hand.

I'm glad I wasn't raised to be so timid.
Anonymous on 04/20/2011:
Wally, I am getting very concerned about your eating habits. Do you ever get a homecooked meal?
Anonymous on 04/20/2011:
Its been years man.
Anonymous on 04/20/2011:
So you are eating this stuff on a steady basis?
Not good.
Lock that TV on the food channel!
yoke on 04/20/2011:
lsal, the OP seemed scared so yes she should have called the police if it was as bad as she is claiming. But not doing so it doesn't seem as bad as claimed.
Anonymous on 04/20/2011:
Exactly Lsalvador.
momsey on 04/20/2011:
It's not about being timid. You don't confront a stranger over something completely unnecessary. It's common sense.
Anonymous on 04/20/2011:
What would the police do? He could have said that he was threatened.
It's her word against his. There was no violence, foul language or threats. No crime.
The police are busy enough as it is.
Anonymous on 04/20/2011:
Momsey, there are times when I'd rather be a scared chicken than a dead duck!
Anonymous on 04/20/2011:
How does Stuart know Arbys doesn't give free food to family. Maybe this one in particular allows it. Every manager has different rules.

When I was a bev cart attendant, I had permission to give my family free things from the cart, bar or restaurant, and they were always comped on their rounds of golf. If some nosy golfer saw me give away free stuff, and did not like my answer and wanted the manager, I'd be angry too. The difference is that I wouldn't have a fit. Id just give them the info and be on my merry way. And on my next round, I'd likely not stop for that customer.
yoke on 04/20/2011:
lsalvador, I agree there is nothing the police could have done. It was to OP that felt as if maybe she should have called the police. Since we are only getting one side of the story it would be nice to hear what the employee had to say. I have a feeling it may be very different than the OP.
Anonymous on 04/20/2011:
Ytropious on 04/20/2011:
I don't understand a lot of this. OP says she's joking when she asked about free food, then turns around and says she didn't like the answer being family only. If it was a joke why get angry about not getting the old "family discount". OP wanted free food and did not get it. It's not what you know, it's who you know. WHY confront someone over it? Just order your food and move on.
DebtorBasher on 04/20/2011:
I think the employee just said it was free for family because unless they walk in, how would they know who is ordering and how would the so called family member know who is working the drive through at that particular time? You place your order before you pull up to the window, unless they can tell by that little monitor they might have inside, but I doubt that. Why would the employee feel his job was threatened unless he knew he was doing something he shouldn't be doing?
Anonymous on 04/20/2011:
Because she made him mad by asking him for a freebie. He almost lost it according to her.

Stop splitting hairs, debtor.
DebtorBasher on 04/20/2011:
I think he made her mad by his answer. She asked how to get free food and he said you have to be family. If that was in fact the truth, then why didn't he just let her talk to his manager and the manager could have verified what he said was a fact...oh, I know, because that was probably NOT the reason the other car got the free food and when she asked for the manager, he got upset and feared losing his job if the manager knew he gave food away for free. I'm not seeing where there are any hairs split here.
madconsumer on 04/20/2011:
I would like to hear chris's side of this story.
Anonymous on 04/20/2011:
Mad, I could go down there and ask him. It's on my way home
Anonymous on 04/20/2011:
Mad, I'm with you on this one.

Yaya, don't waste your time Chris isn't going to give you a free Jamocha shake!
Anonymous on 04/20/2011:
The poster wasn't violated. She just got her feelings hurt. I know that for a fact.
madconsumer on 04/20/2011:
according to the poster she was.

"Violated - Shook Me Up"
MRM on 04/20/2011:
I had thought meaning of violated was that she was being groped or fondled.
Anonymous on 04/20/2011:
Lsal, yes he will!
unhappy999 on 04/20/2011:
She asked a question and he gave her an answer. She then says she wasn't pleased with the answer so she asked for manager contact information. If the employee was giving away free food to family members, I don't think it was any of her business. If it bothered her that much, she could gotten the managers info at a later time and contacted him without telling Chris she was going to do it. The employee should not act like he did but I don't think she is without blame in this case.
yoke on 04/20/2011:
If she was violated then she should have called the cops since she did not it sounds like the op was upset that she could not get free food.
Why would the OP want to get Chris fired is beyond me.
Anonymous on 04/20/2011:
Basher you are the lone voice of reason on this one. It's pretty obvious what's going on here.
madconsumer on 04/20/2011:
exactly mrm and yoke!!
Venice09 on 04/20/2011:
"OP says she's joking when she asked about free food, then turns around and says she didn't like the answer being family only. If it was a joke why get angry about not getting the old "family discount". "

I'm not making excuses for Chris' behavior, but that was my impression, too, Yt.
Anonymous on 04/20/2011:
Again, you put yourself in crazy situations, and crazy sh*t is bound to happen. (1.) The OP had no right asking how to gain free food. That in itself puts an employee in a precarious position. (2.) If she was dissatisfied with his answer, or felt like reporting it to a manager, then she should have waited until the following day and asked to speak to a manager...when the confrontational worker is off-shift. This would avoid any direct interacting amongst the two, especially being a female and late in the evening.

As we've discussed in other recent threads...there is a smart way to go about a situation, and there's a foolish "I'm asking for trouble" way of approaching the situation.
Ytropious on 04/20/2011:
As a society, are we really this vengeful? Unless an employee physically assaults me completely unprovoked then I will not vow to get them fired or anything. We all need jobs, and we're all not perfect workers. All this over free food? Can we all just vow not to stick our noses where they don't belong anymore?

Maybe the worker was passing free food through to his family unbeknownst to his boss. Maybe he can get fired for it. Is it really our business to GET him fired over it? Maybe he's supporting his family and against his better judgment he gives his mom a couple of free meals here and there. Again, is it really our business to stop him? We don't work there. It's between him, his boss, and god. No one else. That's my 3 cents.
Venice09 on 04/20/2011:
I agree with Dirm and Yt, and anyone else who commented along those lines. I haven't read all the comments.
Nohandle on 04/20/2011:
Most say don't get involved with any situation, it's not your problem. I agree to a certain point. What if you personally own a business and the employees are stealing from you? Would you want to know about it? I would.

I know nothing about this particular situation but it does seem the employee went a bit ballistic if the review is as stated. I would have just left and if a local establishment would have contacted the owner later if I felt it necessary. I'm not big on confrontations which might account for my still being alive.
Venice09 on 04/20/2011:
I agree to a certain point, too, Nohandle. But I still don't think it's my place to report an employee unless I am involved in the wrongdoing. If Chris was wrongfully giving a customer free food, it wouldn't involve me. A smart business owner would figure it out sooner or later. This situation didn't escalate until the OP asked for the manager's contact information. I wouldn't have asked about the free food in the first place, and I certainly wouldn't threaten to report someone.
Anonymous on 04/20/2011:
Sounds to me like the OP is the one who stirred the pot. So what, someone got free food ahead of you, YOU started the confrontation by wanting to get the manager's number, OBVISOULY to get them in trouble. I mean cmon the guy gave someone free food, so they must not take their job too seriously. You put yourself in that situation. Next time, I would just mind your own business, and if you absolutely MUST feel obligated, contact the appropriate personnel via telephone or internet.
ticia232 on 04/21/2011:
How does the OP know that the person in the car ahead her did get free food? She wasn't at the window, all she heard might have been a lame joke told so frequently by the same customer that they just took the order.

The OP then rolls up and asks, gets told the proper response, but because obviously the other person didn't pay (even though the OP does not see if they did or not, since they asked for free they must have gotten it.) the worker is in the wrong and must be fired for it.
Ben There on 04/21/2011:
Having worked sales before, you get asked all kinds of silly questions... The most common is when the register does recognize a bar code, inevitably 90% of customers say "does that mean its free?"

As an employee, you can roll your eyes and think about your next break, chuckle and avoid giving a response, or say say "no - I have to manually look up the code."

Because all of those responses leave are just as awkward as the question asked by the customer, often times its best to answer a joke with a joke like "yes its free, but the plastic bag is now $19." Its a lighthearted way of letting the customer have a chuckle at his own bad joke. It sounds like this plan backfired in this situation.
Anonymous on 04/21/2011:
So the message being sent by the my3cents community to the OP is pretty clear. Mind your own business. If you see somebody shoplifting look the other way. If an employee is robbing his employer blind why should you care? If you see burglars walking away with your neighbors stuff how is that any of your business?

Now one member has gone so far as to accuse ,without proof mind you, the OP of blackmail. I guess in order to diminish the importance of the review.

Now me I still can't get past the fact the Arby's worker assaulted the OP for no other reason than the OP asked a question then asked to speak to the OP's manager. I think Basher is probably correct when she states that means the Arby’s worker in engaged in employee theft. BUT as I've learned on this review theft is nobody’s business but the thief’s and the victims. Nice.
Anonymous on 04/21/2011:
No, I don't think that was the message at all.
Anonymous on 04/21/2011:
SGL3 +1000
Anonymous on 04/21/2011:
Got to come up for air sometime.
Venice09 on 04/21/2011:
Under the circumstances, the OP should not have asked for the manager's info. If she felt the need to report the employee, she should have located the manager herself so as not to risk a confrontation with the employee.
Anonymous on 04/21/2011:
I always knew my sister's schedule at the drive through. Sometimes when I rolled through, she would give me a meal and pay for it using her employee discount. Nothing illegal or shady about it.

When she worked at Subway, she would often give me her free employee meal, again, nothing illegal or shady there, and definitely not anyone else's business.
SteveWiginowski on 04/21/2011:
SGL, I just asked the question. I didn't accuse her of blackmail. But hey, don't let facts get in the way of a good rant, right?

Now me, I still can't get past the fact that the OP got so mad when the worker said the family thing after being asked how to get free food for herself.
Anonymous on 04/21/2011:
If you saw someone shoplifting, it would be a better idea to report it rather than to confront the thief. Unless you enjoy confrontation.
SteveWiginowski on 04/21/2011:
SGL, if you see someone shoplifting, are you going to ask that person how you can get some free stuff too? If you see a burglar with neigbors stuff, will you ask the burglar for some of your neighbors stuff? That's how your analogy translates into this situation. Good attempt on a stretch though.
Anonymous on 04/21/2011:
Complaintsboard is probably having a field day with this review. ROFL
Anonymous on 04/21/2011:
I don't understand why everyone is getting bent out of shape on this review. Why not wait and see if the OP posts a followup comment, and then continue the discussion.
MRM on 04/21/2011:
Right on point, Ashley Furniture. Unfortunately, the OP is missing in action after 77 comments.
Anonymous on 04/21/2011:
I don't think anyone is bent out of shape (yet). It's just lively debate.
Anonymous on 04/21/2011:
Nothing wrong with a lively debate.
momsey on 04/21/2011:
Yeah, Stuart, sorry, but your response is way off. It doesn't even make sense. If I see someone shoplifting, I'm not going to walk up to them and tell them I'm calling the police. Is that what you're saying you would do? When no one is in any danger of bodily harm, you will confront a stranger you suspect is breaking a law? Again, this is not about being timid or not, it's common sense.
Anonymous on 04/21/2011:
Momsey, perfect response! I think if someone did that, they would be putting themself in line for a huge confrontation.
Venice09 on 04/21/2011:
Only a fool or someone with a death wish would confront a shoplifter or a burglar. That doesn't mean they would ignore the situation. There are safer ways to handle it, like calling the police.
Ytropious on 04/21/2011:
"Having worked sales before, you get asked all kinds of silly questions... The most common is when the register does recognize a bar code, inevitably 90% of customers say "does that mean its free?" "

OMG I hate when they do that! The worst part is every single customer who uses that line thinks they're the FIRST ONE EVER to come up with it. Then they don't understand why I don't think it's funny. It's not funny because I've heard it 200 other times by people who think they're being clever, just like you. Lesson all, don't say that to your cashier, ever. They've heard it before.
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To the Guy Who Complained about not getting change for a $50 bill
Posted by on
To that man who complained about the cashier wouldn't give him change for $50 bill at the drive through window. He stated he had worked for fast food. OH really? Then you should know there are signs posted in most fast food places that specify no change for 50 or 100 dollar bills. This is for the cashier's safety. Maybe you're not also aware these places do get robbed at gun point. Each drawer contains a certain amount of cash to serve customers and any overage that would cover change for large bills jeopardizes the cashier's safety. In many cases the cashier can be a high school student working between school hours, or a senior citizen supplementing a Social Security check. Also to that rude customer who complained about the cashier not being able to find the product on the cash register's menu. Were you really in that much of a hurry you forgot your manners? The cashier was probably new and struggling to learn what is a complicated system that isn't as simple as it looks. Fast food places will throw their new cashiers in the mix without prior training and expects them to wing it as a greenhorn. The cashier is probably doing the best he can under the circumstances of irate customers who think, Hey, you're just a peon attitude and I the customer am God. The customers need to look at themselves and consider, Hey this is just a fast food joint. The workers are only paid minimum wages to do the chores of what can be equivalent to three or four people at one time. Plus listen to irate customers, the same people who act like they're in a five star restaurant. You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly. Otherwise when you are greeted, Hi and Welcome to our store. May I help you or May I take your order. At least have the decency to smile back and stop taking your anxieties out on some kid or senior citizen. And when you leave have the courtesy to thank the worker for keeping the restaurant clean inside and outside, including the bathrooms, scrubbing up after sloppy customers, keeping up the stock filled dispensers ie;ice cubes, beverages, napkins, condiments etc. Which can be a nightmare in between trying to run the register. For giving you the best service they are capable of giving under those circumstances. Lastly for thanking you for your patronage even though YOU were rude to them. In this economy that cashier just might be an out of work head of a family teacher, administrator, police officer that got laid off and this is the best he or she can do for the time being. Who knows one day that under appreciated cashier might be you.
Read 34 RepliesAdd reply
User Replies:
bunnyhead on 09/29/2010:
Very well said...I work at Walmart but I am in graduate school. Most customers just assume that everyone that works in retail is an uneducated dropout. Like you said, they treat you like you are a peon and they are GOD!!
Anonymous on 09/29/2010:
If you don't like your job, you can always quit. Remember: You chose your profession, it didn't choose you.
bunnyhead on 09/29/2010:
Justice...not everyone who works in retail CHOOSES it. Sometimes, it is a go-between while in school or like the OP said, a way to put food on the table after being laid off. Especially in this economy, people are getting laid off left and right and the only jobs available are in retail. I would rather work at McD's than let my kids starve.
Anonymous on 09/29/2010:
I beg to differ, J4A.
You do what you have to due to make a living and a degree does not guarantee a decent one.
You can't just up and quit a job when you have bills to pay.
Get real!

Bunny: You stole my thunder!!
MRM on 09/29/2010:
Ahhh, two point of views.
rockfishing on 09/29/2010:
Very well said. I think everyone should work at a fast food restaurant or retail environment just to really see how people act. It put a whole new perspective to some of the complaints you see on this site. A little respect on both sides of the counter go a long way in making an enjoyable experience.
jktshff1 on 09/29/2010:
Personally, when I go to a ff joint, all I want is what I ordered in a timely manner. Nothing else matters.
While I do say thank you when I receive my order, why should it be necessary for a customer to "thank" an employee for proper service, a clean place, and insuring condiments, drinks etc are what they should be? It's their JOB to do that.

momsey on 09/29/2010:
J4A, I can't stand my job. I have an MBA in Finance and I'm working in a piddly administrative assistant position (for various reasons). There are many days that I would love to just walk out. But, you know, I can't. I have a son and we have bills. I've been looking for a new job, but in case you haven't noticed, the job market is a bit dry right now. And where I am now works out well so that I have the best balance of work/life that I can get right now.

In the real world, you don't quit a job when you don't like it.
Anonymous on 09/29/2010:
At times I thank the employee espcially if they are cute or if they go out of their way to oblige.
No biggie to me.
Anonymous on 09/29/2010:
Mutual courtesy and respect should be given at both ends. Unfortunately, those values are no longer being taught much.
Anonymous on 09/29/2010:
I agree with jkt. I'm one of the friendliest people ever, so I naturally say "thank you" and "yes, ma'am" or "no, sir." But at the end of the day, let's just complete our transaction as quickly and neatly as possible; we're not interviewing for anything beyond that.
Anonymous on 09/29/2010:
This has undertones of everyone's sense of reasoning from the marriage thread...just stop and think about that for a minute.

Yes. You all have a choice. You've been making them since you were old enough to act on your own. Everything you've done until this point has led you to where you are now. That was by choice. You chose to have children. You chose to go back to school. Your life is full of choices.
momsey on 09/29/2010:
J4A, I didn't see the marriage thread, so I can't comment on that.

I'm not saying fate dropped me into my current situation and I have no way out. I made all the choices that brought me here, and at my current point in life, I don't and can't make decisions solely based on my likes and dislikes. There are other people and things in my life that are more important. No, I don't like my job. No, I can't just quit.
Nohandle on 09/29/2010:
This review is another good reminder of the folks working behind the counter. Educational background has nothing to do with it, nor the wages paid. They are not all uneducated misfits looking for a day's employment. Many are working outside their normal field at any job they can find. Others might not be pleased with the wages but often their attitude would be the same no matter the pay. As long as an employee at any establishment treats me with courtesy you best bet he will receive the same in return.
mrnmrsweibel on 09/29/2010:
Jkt, I would like to thank you for saying thank you. So many people don't and they act like just because you are serving them you are their slave.
Granted service workers are a dime a dozen but imagine what it would be like if no one wanted those jobs. There are millions of jobs that people take for granted that if no one did them we would all be at a loss. This goes for everything from cops and military to garbage collectors and the people that clean up porta potties. Everyone deserves respect no matter what line of work they may be in.
My husband and I went out for dinner last night and I think we confused our poor waitress because we say thank you for everything. Every time we said it she said it. I honestly think she didn't know how to react to someone being so polite to her.
Another thing people need to realize is that while in fast food we do strive to be fast sometimes things happen that we just can not control. Today our lights flickered off for a whole whopping two seconds. Because of this all of our friers turned off, our bun toaster forgot what its purpose for existence was, and our drink tower shut down making us have to reboot the computer system. Rebooting causes the registers to shut down two minutes while they reconfigure sending no orders to the grill team and knocking out the credit card machines for ten minutes. It took us roughly fifteen minutes to get all back up and running all due to a two second power surge and there was nothing we could do about it. I guess my only point is maybe next time if you are not getting served fast enough you could ask why. If the answer is "oh they just didn't feel like making your food yet" then get mad but if it is something that can't be controlled then take a deep breathe and wait just like everyone else.
jktshff1 on 09/29/2010:
Ya got to have ditch diggers and plumbers.
shootingstar1284 on 09/29/2010:
I have to agree with ript regarding mutual courtesy and respect. The way I look at it, whether or not someone chose to be in a particular field, should not dictate how we treat them. They're still human.

That being said, I looked at the original review, and it sounds like Justice was complaining more about the manager's approach rather than the fact that they couldn't make change. I didn't read anything negative regarding the cashier. I can understand the drawer not having enough money, and I can understand that they couldn't short the other drawers in order to make change, but what I cannot understand is how the supposed manager of any establishment would use profanity in front of employees and customers. So while I agree with the review insofar as its content goes, I don't think it necessarily applies to Justice's complaint.
trp2hevn on 09/29/2010:
I can't imagine that someone would CHOOSE to get laid off from their job.
Anonymous on 09/29/2010:
[vh] pay no attention to those with a god complex over others. more often than naught they suffer from an inferiority complex.
Venice09 on 09/29/2010:
This may sound corny, but I always treat people the way I want to be treated. It works just fine.
raven2010 on 09/29/2010:
I LOVE this review. Very direct, to the point and factual.
Anonymous on 09/29/2010:
Ah yes that review was written by our very own Justice.
MRM on 09/29/2010:
HA! That's hilarious!
Starlord on 09/29/2010:
Great post, QI. When I got out of high school, in 1965, I don't know what the minimum wage was, but I earned 65 cents an hour, doing a very hard job. We were not allowed to have any money on our persons, that was grouinds for immediate termination. Servers even today do not make minimum wage. Mangers and owners are allowed to set a figure that the servers are supposedly making in tips, and that is subtracted from the minimum wage. Some place make the servers pool their tips, so the industrious workers support support the slackers, who make just as much, if the busboys don't steal the tips first. People need to know that restaurant workers are human, just like everyone else, and deserves to be treated with the respect the customer demands for himself.
MRM on 09/29/2010:
Then 13 years laters from 1965, MRM was born!
Starlord on 09/29/2010:
jktshff1 on 09/29/2010:
Starlord, you just admitted to being in the same class as me an old fart
Starlord on 09/29/2010:
I told my son I was an Old Fart In Training, and he rejoined that I should at least have a Bachelor's in it. ROFL.
jktshff1 on 09/29/2010:
Training heck, I wrote the book
Ytropious on 09/29/2010:
OP, love it, and I feel the same way. It's amazing, if this were posted as a comment to the original review it would be deleted, but as a review it gets tons of recommendations! I should just start writing all my rebuttals in review form.
momsey on 09/30/2010:
P.S. I didn't read this review as coming from a very unhappy employee. The OP just gave his or her perspective on things, and that's definitely something we all need a reminder on every so often.
PepperElf on 09/30/2010:
this is an awesome review.

you hit it right on the head... there ARE those who automatically assume "Worker = personal servant / whipping boy" and by god, it's their personal mission to make sure the employee knows it!
Anonymous on 09/30/2010:
While I agree with the majority of opinions on this topic, as well as with the poster "Quite Interested", the only remark that jumps out at me and rubs me the wrong way is, "You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly". Forgive me for saying so, but I expect the same service regardless of where I eat. A good worth ethic and personality shouldn't be monetarily based or driven. Other than that, I agree with what seems to be the consensus on here. I always try and make sure I have change before going to most places, because I realize they have limitations they have to go by. Even if that means going to the bank or ATM beforehand.
Lifemates on 10/04/2010:
It must be awful to work in such a position. We should be a little considerate to these people unless they are outright rude. If they are following their rules we should try not to take out our frustrations on them.
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Time to make some change...literally!
Posted on
FARMINGTON, NEW MEXICO -- I was taking a lunch break from work, and I decided to pick up some lunch for my wife and I on the way home. I stopped at the only Arby's in our city, and went through the drive-through. I ordered $15.45 worth of food & beverages. In my wallet I had a $5 bill, a $10 bill, and a $50 bill. No more or no less. Since the combo of the $5 & $10 left me $.45 cents short, I was forced to give them the dreaded $50. The lady taking my order was great, the food I ordered and later ate was equally delightful. But getting them to give me change for the $50 was a NIGHTMARE! The cashier said she couldn't make change for the $50. I asked very polityly, "You can't or you won't"? There is a huge difference. This is during lunch rush, mind you. I said I'd give them the $15 I had if they'd let me go on the $.45 cents. No dice. I asked to speak to the manager. He said they didn't have change. I started to become agitated. I said in a little firmer, yet polite tone, "You mean to tell me that during a lunch rush, between two lobby registers, the drive-through register, and the safe in your office, that you don't have $35 in change"? It wasn't as though I only ordered a Coke and wanted $48+ dollars in change. I had spent over $15 and only wanted back $34.55 in change. The cashier was trying to be polite throughout the entire situation, but the managaer then reaches in her register, grabs the correct change, hands it to her, and turns around to walk off and says loudly enough for the entire restaurant to hear, "Well, if he's going to be an ***hole about it, then just give it to him. Are you kidding me? The cashiers jaw just about hit the floor. She was stunned to say the least. I asked for the manager's name and the store number. I contacted corporate headquarters immediately upon arriving at my house. Two days later a district manager called to "investigate" the situation. He asked about details of the conversation, and repeatedly said that an employee in his branch would never use such language. So, then you're calling me liar? Long story short with him, I DEMANDED a written apology from the manager of the store, and a refund of my meal. No refund was given, but I was comped two complimentary combo meals of my choice. The problem that irrated me the most, is that they "have" the change, but don't want to give it to you. Too much hassle. And yes, I started working at a fast food restaurant for about 1-yr, just after I graduated highschool. I know how much each drawer is given per shift, running out of change, etc...I can relate to why they try and justify their thought process. But on any order over $5-$10, giving change should not be an issue. The problem with boycotting Arby's is that I love their food. Arby-melts are to die for! Just the hassle getting them is what is horrible.
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User Replies:
FlShopper on 04/01/2010:
As a cashier, I can see why he can't take it from separate tills, but at the very least, the manager should've taken the $50 bill and changed it out for smaller bills from the safe. It would've taken a couple of minutes and you would've been on your way. He handled it poorly.

He definitely should apologize for what he said, but I don't think a refund is in order. After all, you did get your food.
andbran on 04/01/2010:
I agree what he did was `inappropriate and you do deserve an apology. and you should have gotten a refund.
bargod on 04/01/2010:
That's just brutal. That manager has no business being in the business.
Anonymous on 04/01/2010:
Wow. At least the cashier was in complete shock as well by the behavior of the manager. That's... wow.
Ytropious on 04/01/2010:
I know some places won't take over a 20, but eh, this is one of those times I would have said spare me and put it on my card.
Anonymous on 04/01/2010:
At the Subway near me they have a sign that says they don't take any bills larger than a 20$.

ha I learned the hard way once they didn't my 50 so I went to the check cashing place next door and got some change.
momsey on 04/01/2010:
Wow. Unbelievable. The worst part to me is not the store manager speaking like that, which is horrible, but the district manager saying that the store manager wouldn't have done that. That's terrible customer service. A proper response would have been, I'm sorry that happened, we'll refund your order, plus we'll give you coupons for free stuff.
Slimjim on 04/01/2010:
To make $35 change is nothing. The bulk of that is a twenty, which obviously they would have a surplus of since they evidently balk every time someone tries to give them a bill higher in denomination. The manager was the arse and he should be called out for such.
madconsumer on 04/01/2010:
there is another side of this story. I would like to hear the managers side. being called such a simple name requires a written apology?
raven2010 on 04/01/2010:
WOW---that manager was completely out of line. So was the fool who called to "investigate". Sorry you had to deal with that, there really is no excuse.
topher63076 on 04/02/2010:
If they were busy I can understand the cashier saying that they could not change it with the fake bills going around now most places tell the cashiers that they can't take anything over a twenty without having a manager check it and if the manager is busy making an order they have to drop what they are doing and let someones lunch get cold to check your 50. The manager had no reason to say it but if someone said to me "You mean to tell me that during a lunch rush, between two lobby registers, the drive-through register, and the safe in your office, that you don't have $35 in change"? I would think the same thing it's not about the tone but what you said
Anonymous on 04/02/2010:
I think that Justice is just pointing out to everyone how bad customer service has gotten at the every day places people shop or eat. If people start standing up and not accepting it and take their business elsewhere, it will improve. This incident should have never happened. A store at lunchtime would certainly have change for a $50. They were being ridiculous.
Anonymous on 09/29/2010:
I would be interested to hear the other side of the story. Too often the people posting complaints choose to omit key facts about the exchange in order to make them look better.
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As If the Wait Wasn't Enough...
Posted by on
SAINT PETERSBURG, FLORIDA -- On Tuesday, July 14th 2009 went to the Arby's on Tyrone Blvd., which lacks a drive through but is the only one remotely close to where I live. With my wife and 3-year-old waiting in the car, I went in to find one poor soul sitting in a booth by the door holding a receipt, obviously waiting for his order to be filled, and 2 other customers in front of me. This didn't look good, but service there has never been stellar and I was getting a pretty good deal with the coupon I was holding so I decided to stick it out.

After waiting 10+ minutes watching a manager and 2 other crew members bumble around in the food prep area shouting at each other and the girl running the register, I finally arrived at the counter where, after I stood there for at least another minute unacknowledged, the register girl said "I'll be right with you!" as she walked by running some other errand. Little did I know those words were the closest thing I was going to get to any kind of human decency during my visit.

Not long after the register girl left, her heavy-set, female manager got behind the register and mumbled something like "are you waitin' on...?". I said that no one had taken my order to which she replied, "OK, whachoo want? C'mon, let's go!" while making that 'come on, spit it out' circling/waving motion with her hand. I was so dumbfounded, all I could think to say was "Nothing, with that attitude!" and I walked out. You would think that SHE was the one who had been cooling her heels in line, having HER time wasted but apparently I was keeping her from something more important (BTW, this was about 6:30 in the evening, nowhere near closing time).

Now, as an aside, I know what it is like to deal with the public (and some people can be real a-holes to deal with) and an incompetent crew that you may or may not have had any say in hiring, but never have I ever spat that kind of venom at a paying customer who was nice enough to patiently wait it out while I/my team got their act together. There are days when none of us feel like going to work, let alone smiling or being cheery with customers. I get it. If I listed my occupation, one would probably agree that I get it more than most. I'm pretty forgiving in this area, and a simple "sorry about the wait, what can I get you?" (I'm not even going to wish for "sir" anymore) would have been all it took to get us back on a level playing field, but this was apparently too much to ask.

Even if getting to the next closest Arby's involved air travel by bush plane and a dog sled ride over frozen tundra, I would not fulfill my craving for a potato cake at this company's Tyrone Blvd. location.
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skelly39 on 07/16/2009:
She sounds like a real peach. Were you standing there with your mouth open staring at the board like you've never eaten there before while people were waiting behind you?
Anonymous on 07/16/2009:
Anyone that stands in line at ARBY's over THREE MINUTES has to be either starving to death or insane. Color me insane, I went there yesterday.
Anonymous on 07/16/2009:
Yet it's okay to spend 30 minutes in line at Mr. Payday because of an irrational fear of direct deposit? Honestly, ZZ, you got to think these things through my friend.
Anonymous on 07/16/2009:
What are you talking about Crabs, it's about convenience for me and I go to the BANK!!!!
"....irrational fear...." *tears*
Anonymous on 07/16/2009:
Are you kidding me? More convenient to go to the bank than to have direct deposit? Holy joe I think the embarrassment of a teller seeing your child support garnishment ravished meager earnings alone would be enough to shame you into direct deposit not to mention the social stigma attached to Mr. Payday line jumpers. Eh, too each their own I guess.
Anonymous on 07/16/2009:
I think you did exactly the right thing, and I bet she was a whole lot more polite to all those who followed you.
Anonymous on 07/16/2009:
Sheesh. Crabs you hit below the belt.
Slimjim on 07/16/2009:
LMAO! Oh man zz, you got the biz on that one. You going to take that?
Anonymous on 07/16/2009:
Wallace, I only hit below the belt when somebody is standing on their head.
Flapjack Bill on 07/17/2009:
skelly39, I'll give you the benefit of the doubt and hope that your oddball question is an attempt at humor. However, to clarify: As soon as I told her I hadn't been waited on, she flew into her "c'mon, let's go" routine. It happened exactly as written, no pauses in the action. I knew exactly what I wanted and had been ready to order it for nearly the last 15 freaking minutes, but never got a chance before being bombarded with crappy attitude.
Ponie on 07/17/2009:
I love this complaint! I thought I was the only one who did things like that. Admittedly, working in Arby's or any other fast food joint is nerve wracking in itself and no one could pay me enough to do so (again). I always try to be polite and have a smile on my face when placing my order, but when I run into a jerk as this one was, I do the exact same thing!
melby on 05/22/2010:
Girl I hope you called and complained too.. When you have experieces like that it makes you want to Shout it to the world and show everyone this place and how crappy it is
getoverit on 09/29/2010:
A few times, I've walked into places to get a bite, or whatever, and I see that people are all stressed out like that. Maybe people called in sick, maybe people got all cheesed off and walked out in the middle of their shift, who knows?

I would not have even waited around for one minute, much less over ten. The thing is, you're doing them a favor if they don't have to rustle up Big Beefs or Potato Cakes for you. They got enough problems.

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Poor Customer Service at Arbys in Arlington TX
Posted by on
ARLINGTON, TEXAS -- I am never going back to Arbys again, and I will tell everybody I know just how bad the service is there!!

I have sent 3 e-mails asking to be contacted, and even sent one to their corporate office, telling them about the food that was knocked on the floor, and the manager picking it up, and putting it in a bag, to be given to a customer in the drive through, I told them how we had to clean off our own tables, and that the 2 chicken sandwiches for 4.00 was a total rip off... (It's one sandwich cut in half which makes it 2 sandwiches) My daughter who is 9 yrs old thought it was a happy meal with no toy ..

Nobody gives a sh@t at this place !!

We complained about the bad service to corporate, and received 3 free coupons ..

We took the 3 free coupons, and went to go eat at the same Arbys we received bad service, it's the only one that's close to our house .....

(I brought my camera this time) The place was very messy, trash overflowing out of trash cans (it was a lot worse when I left), soda area very messy.... They screwed up our order again (as always).... We walked in and waited in line.... We were not even greeted (as usual).... We placed our order, a total of 4 meals... I then mentioned we had 3 free meal coupons, the cashier said (oh damn, I wish you had told me that before I started ringing you up )... I said I am sorry, I did not know there was a procedure... She rolls her eyes, and sighes huhhhh let me get the manager).... The manager comes over, and says what do you want?? Rudely!

Arbys - soda area very messy Arbys - trash overflowing

These people have free meal coupons, and I need to take it off... How did you get these, the manager asks me ... I said I got them because of a bad experience we encountered here last week, and she says, oh you are one of those people ..We just got classified as complainers!!! Is this the way Arbys trains managers ??? I cannot believe the way Arbys managers treat people!!!!! What ever happened to (Hello, how are you doing) or ( oh I am sorry you had a bad experience, let me make it right for you ).. We paid for the one meal with a 100.00 dollar bill, and I swear the cashier cannot count back change... She counted it back 3 times, and each time it was different , when she handed our money to us, I told her do not close the change drawer , I counted each bill to her one by one, and showed her that she shorted us $10.00 ... So we get our food, and the first thing is obvious... We ordered 4 meals , and got 3 fries.. I asked the manager about it, and she brought a small order over.... I said no, I got the extra value meal ( large fries ) .. You know what...

I am tired of typing!!! DO NOT GO TO THIS ARBYS ON COOPER STREET in Arlington TX!!! They do not care, the managers do not care!! The employees think that customer service is a joke !!! Not to mention if there is food on the floor, they put it back up to be served to you !!! You get much better service at Taco Bueno next door, or Long John Silvers close by as well ...
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heaven17 on 04/14/2008:
Here's my observation based on this complaint (and I don't excuse any rudeness on the part of the staff):
You had a bad experience and contacted corporate.
In response, you received coupons for free food.
A week after the first horrible experience, you return to the same restaurant (maybe expecting things to be different in that 7 day period - eternal optimist?).
Things are the same - possibly worse once you were pegged as 'troublemakers' - and you engage in a confrontation with these people.

Now, my points:
1) I wouldn't have returned to this same location, even if it was the most convenient. If the dining room is nasty, think about what condition the kitchen is in.
2) I'd be hardpressed to admit to anyone making my food that I turned them in, so to speak. There's no telling what they may have done to it before giving it you, especially folks with attitudes like you portray.
3) It sounds like you might want to seek greener pastures on the fast food front. You've made enemies at this location obviously and I wouldn't trust anything I received from them at this point. I love Arby's, too, but life is too short to have to put up with this kind of behavior. I'd move on.
Anonymous on 04/14/2008:
Excellent response, heaven17. I wholeheartedly agree.
jktshff1 on 04/14/2008:
heaven17 answer!!
Nohandle on 04/14/2008:
Heaven, count me in as #3...Best Answer.
JB CUSTOMER on 04/14/2008:
Well you are entitled to your opinion , however the coupons we received were good for that location only ...
MSCANTBEWRONG on 04/14/2008:
JB Customer, why do you keep going to the same Arby's where the service stinks, the food is not handled in a sanitary manner, and the restaurant is filthy? It seems to me you're a glutton for punishment or like to get your food for free...Honestly, pick a different Arby's...if there's not one in your area...choose a different restaurant. I'd be afraid to eat anything from that particular location...
JB CUSTOMER on 04/14/2008:
I Just read the rest of your post heaven 17 ... Thank you ... I forgot to mention , that the second time we went , there were different people working there ( still just rude ) ... Anyway , have a great day , thank you for your replies ...
JB CUSTOMER on 04/14/2008:
Like I said , I would love to have gone to a different Arbys , but the coupons we got were good for that location only ... So , yes we will not frequent that location anymore ..
Anonymous on 04/14/2008:
JB Customer, I am glad you see that heven was just trying to help and mscantbewrong is also right on the mark. You should stop punishing yourself and go somewhere else because it's not worth the fact that you might get sick, is it?

All best to you
JB CUSTOMER on 04/14/2008:
You are so right Lidman ....Kudos to you ....
Principissa on 04/14/2008:
That place is filthy. I'm glad you are going someplace else. With the way the staff acts and how clean the place is it's a miracle people haven't become ill from eating there. Don't take any more chances. :)
Anonymous on 04/14/2008:
JB CUSTOMER...Thanks for adding that the coupons were only good for the same, abysmal location. We appreciate knowing about the terrible conditions at this place. Now that you gave them a 'second chance' on their dime...go to a place deserving of your patronage.
Starlord on 04/15/2008:
I agree with most of the responses, but I do have one problem with the OP. Going into an AZrby's or any other fast food joint and whipping a $100 bill on them is a definite no-no. Most palces around here have signs posted, saying, "No bills over $20 accepted." Think about it, often hold-up men will offer to pay for an order with a hundred, and if the place can cash it, they get held up, because the bad guys knows the place has that much money on hand. If it was my place of business, I would not accept hundreds at all. Why shouold I put myself in danger of being held up or being given a counterfeit bill?
When we had our hot dog stand, we had three people offer $100 bills. I told them we had a deal with the bank, they didn't sell hot dogs, and we didn't break hundreds.
Starlord on 04/15/2008:
I agree with most of the responses, but I do have one problem with the OP. Going into an AZrby's or any other fast food joint and whipping a $100 bill on them is a definite no-no. Most palces around here have signs posted, saying, "No bills over $20 accepted." Think about it, often hold-up men will offer to pay for an order with a hundred, and if the place can cash it, they get held up, because the bad guys knows the place has that much money on hand. If it was my place of business, I would not accept hundreds at all. Why shouold I put myself in danger of being held up or being given a counterfeit bill?
When we had our hot dog stand, we had three people offer $100 bills. I told them we had a deal with the bank, they didn't sell hot dogs, and we didn't break hundreds.
Starlord on 04/15/2008:
I apologize for my response being posted twice, I have no idea why it is doing that. I just spotted it, after M3C doubled my response on the Polaroid issue about the TV.
Very Concerned on 07/29/2008:
I have to admit that I has witnessed similar situations in the Arbys in the Myrtle Beach, SC area. They hire bodies that are earning minimum wage. Do you really want to trust you and your family to a bunch of idiots like these? The problem is that many chains have franchised these locations to private owners that just don't care. It's all about greed! You are getting a $3.00 sandwich that costs about .35 to make. It's not worth it!
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Attitude of Manager
Posted by on
My husband went up to Arby's to pick up food for us late one evening (about 9p.m). He was going to get food from the "pick 5 for $5.95" offer, but when he arrived he was told that offer was no longer running. So he grabbed the cell phone and called me to ask what I wanted (and being the courteous man that he is, he pulled out of the drive through and back around while he called me so that nobody had to wait behind him). I told him what I wanted and listened on the phone as he placed the order for a super roast beef, a roast beef sub, and 2 orders of fries. Knowing that they are typically slow, he talked to me after having ordered and I expressed my concern that the order may not be accurate since I did not hear them repeat it back to him.

So when he was handed the back he quickly glanced in and saw that instead of a roast beef sub he had been given a turkey sub. He got the attention of the young lady in the drive-through and told her that he had been given the wrong sandwich. She proceeded to argue with him that he ordered a turkey sub and that is what he was given so there was nothing she could do about it. He asked for a manager, and was told that he would have to come inside to talk to the manager. He parked and went in. The manager then argued that she had heard the order and that she knew he ordered a turkey sub. So my husband being very mild mannered took the food and came on home. Well I was very upset, and seeing as it neither of us will eat turkey I decided to call up there and let them know I would be bringing the food back in for a refund. They answered the phone and I asked for the manager. She got on the phone and I made sure to get her name, then began to explain the problem to her. I said to her "my husband was in and was given the wrong food, we would "...and was interrupted by her saying "oh, let me guess, the d**n turkey sub!". She had a nasty attitude and came across like she was looking for a fight. I then said "yes, the turkey sub, as a matter of fact.

We are bringing the food back for a refund." To that she replied, "He DID order the turkey, I heard him. I do not know what lies he is there telling you, but he was up here cussing and throwing that food all over and I told him to get his a** out of my store." I was speechless for a moment because in 3 years of being together, I have never seen him throw things and have a tantrum like she was describing. Trying to remain calm I repeated the request for a refund to which she said, " I am sick of you people trying to rip us off. He got what he ordered and that is that." Now I have no idea what people she was referring to, but I am certain that I do not make a practice of ripping anybody off, in fact we had not been to that Arby's for more than a year because of the problems we had with them before (inaccurate orders).

I tried to explain this to her by saying, "I am not sure what you are saying. We have not been to that restaurant for at least a year because there was a history of service problems and we were tired of the hassles." She said to me, "well, I am not the only f***ing person that works here. Bring the s**t in and you will get your money back!" and slammed the phone down. We did get our money back and will not return.
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KenPC on 09/21/2005:
Have you contacted Arby's corporate and related this to them? Seems like it would be well worth a call.
Anonymous on 09/21/2005:
Can't speak on the service but you are better off eating cardboard or turkey than that slop that they pass off as beef. Hubby should have got the money back right then instead of going home so you could fight HIS battle. He... No you should call corporate.
ejack053824 on 09/23/2005:
The manager would have received an asswhipping if they spoke to me or my wife like that. But the corporate office and raise holy fcking hell with them and let them know that type of behavior will not be tolerated ever by you.
cycolbur on 09/23/2005:
I would call corp. office and let them know what fine managers they have. put I a good word or two like fire the lot or better yet just close shop and start over from ground up. may be they could get some real managers instead of the Imation they have.
Anonymous on 09/26/2005:
c barela on 09/15/2013:
Customer service at Arbys is horrible. Had an assistant manager tell me it was my fault I got the wrong order. Told me to contact who ever I wanted, because they get so many complaints at her store and she thinks that people are just trying to get free food. My son is diabetic and he specifially ordered UNSWEETENED TEA. they gave him sweet tea. I have spent the better part of my evening trying to find some way to contact Arbys headquartres.
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