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Arby's Inc. - Page 2

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75 Reviews & Complaints

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Rude and Cold Food
Posted by Jordandial17 on 10/21/2013
The woman at the window was very rude. I waited for ten minutes at the drive through window. Then she said pull up and we will bring it out and I wasted another 5. I was the only one in the line and there was 1 table of people inside, as I saw through the window. The food did not taste good at all. It was cold and the woman was rude bringing it out in the manner she did. 0 out of 10 stars.

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I Have Never Eaten in a Dirtier Restaurant W/filthy Servers in My Life
Posted by Janelenentine on 10/20/2013
BANGOR, MAINE -- We paid for our dinner, then I visited the bathroom which was so dirty I almost gagged and the odor stayed with me throughout my meal. We were then served by a group of people that were standing in a corner around a table talking, they all wore very soiled and stained shirts and were very disheveled people. No manners, no personality, at all. It was as though we were bothering them. Our order was half processed while we waited at our table for the remainder of our order.

Upon opening our sandwiches we were shocked because we had eaten the New Brisket Sandwiches in the Presque Isle Restaurant and it was so delicious. This was not. One sandwich had no barbecue sauce which my husband went back to the counter for sauce. My sandwich was just okay, it had very little onion strips added but we were so anxious to get out of the facility that we did not go back to the counter. Then, the girl that brought the rest of our order to our table was so dirty, her shirt was wrinkled and stained so badly that my husband said that he would not go to work in those clothes and he works in a big State Garage.

They would not allow him to dress like that. We were so distressed that we did not even finish our meal and left. I will never return to that restaurant and have told all my friends to "stay away!" We would never again be served by people in that restaurant.
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Posted by nikalseyn on 2013-10-22:
Contact Arby's corporate either online or by calling them. They need to know about this location.
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Over All
Posted by Sarahgiambrone36 on 10/07/2013
FREDONIA, NEW YORK -- On 10/7/2013 at approx. 1:30Pm my wife and I went to arbys to get a Reuben sandwich our favorite. I ordered a medium, an all I can say I would of hated to seen the small. We usually order a med and split it because it's so big. The fries the amount very little. We did get a medium drink and plenty of napkins. My wife went to use the ladies room and said it was filthy and the toilet seat broke, and decided not to use the bathroom. We looked more closely the floors were filthy the chairs were disgusting they looked like they years of scum on the backs. It's been a while since we been to arbys fredonia we have been to others in nc, fla. Tenn. Ky. ect. this one was the pits. Please send someone to inspect and make corrections. We would like to go back but not until then. Or I could call the health department.
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Asked for Arby Sauce and Was Ripped Off!
Posted by JAKFK on 09/16/2013
FARMINGTON, NEW MEXICO -- Well, actually, it was the packets of Arby Sauce that were ripped off!

I went to the drive thru and ordered a couple of Arby melts and the cashier politely asked if I'd like any sauce with my order. I told her that I would like a few packets of Arby sauce.

Imagine my surprise when I returned to work and opened up my bag, only to find two out of three packets already had the corners torn off of them. It was as though they had gathered up extra packets from the tables and instead of throwing them away, they tossed them back into the sauce bin. All the while not realizing that some had been opened and partially used. Absolutely disgusting!

Will I boycott that location for life? Probably not. Will I check my sauce packets from now on before driving away? You betcha!

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Posted by FoDaddy19 on 2013-09-16:
If they were complimentary then you weren't ripped off because you lost nothing. With that said, giving out partially used packets of anything is pretty disgusting.
Posted by Soaring Consumer on 2013-09-17:
If this continues file a complaint with the health department. It is not lawful for them to distribute product in that manner.
Posted by JoeKay on 2013-09-17:
She was ripped off. She was asked if she wanted sauce with her order - not packets
Posted by AnnaMolly on 2013-09-17:
Disgusting! Thanks for sharing your experience, that is completely unacceptable.
Posted by azRider on 2013-09-17:
Did you let the manager know? how can they fix something like used packets if you don't tell them?
Posted by JAKFK on 2013-09-18:
azRider> Haven't been back there yet. I noticed the mishap when arriving back at work with my drive thru lunch. I could've probably made a phone call, but I'd rather talk in person. Next trip there, I'll mention it to them. Definite health code violation.
Posted by anonymous on 2013-09-28:
First, you can't be ripped off for a free item. Second, Im sure it was an honest mistake. This is why employees are supposed to eat in certain areas. Its obvious they don't follow that policy.
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Gross Cashier
Posted by Mbaslee85 on 08/27/2013
Cashier was dirty with hair on his clothes and had some kind of skin disease on his arms....really ruined lunch when he grabbed my cup. Even if it was not contagious he should have had his arms covered gross scabs hanging...
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Drive Through Too Much Talking to Family Not Getting Good Service
Posted by LisaLev1955 on 08/08/2013
Had ordered and pulled around to window, the girl handling that part of store was too busy talking to family or a friend to get order out before it was cold. I have had this happen on more than on one occasion, there is too much of this at this particular place. Even my handicapped daughter made a comment.
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Posted by anonymous on 2013-09-28:
Its hard to believenyou sat there that long that the food became cold. It wad probably cold in the first place
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This Is a Reuben?
Posted by Lucymassey on 08/03/2013
PANAMA CITY BEACH, FL -- I admit I was lured in by the ads for their "Reuben" sandwich which has been my favorite sandwich for many years. I've had really good and some not very good ones, but Arby's won the award for something so opposite from what a Reuben is and also inedible even if you accepted the fact it wasn't a Reuben. I was shocked.

First, the "pastrami" in it looked like they had taken some type of very thin lunch meat and put it into a paper shredder. Unfortunately, I didn't open it until I was at home so did not complain on-site. One look and one bite was all it took and knew I had been scammed by Arby's. How could they possibly advertise this as a Reuben. Aside from that experience, the corporate offices should know that this Arby's location has a very poor appearance. It looks uncared for, not clean, which is why I never went there until they advertised their new sandwich, which they called the Reuben. I should have known better to even drive into such an unappetizing place.
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Posted by DebtorBasher on 2013-08-03:
Pastrami? Reubans are supposed to be Corned Beef!
Posted by CU on 2013-08-03:
Nailed it DB! whatscookingamerica.net say it is: "A grilled sandwich made with corned beef, Swiss cheese, sauerkraut, and Russian dressing on rye bread. "
This might explain the "pastrami" problem.
Posted by olie on 2013-08-04:
Agree with DB and CU--a Reuben is made with corned beef.

That said--I prefer to use pastrami when I make these at home. Hmmmmmmmmm.
Posted by lucy massey on 2013-09-07:
Oops. I revise my Review.....It was "corned beef" that ooked like lunchmeat that had been put through a paper shredder, etc.
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Very Bad
Posted by Malissa.roth on 07/25/2013
The fries wore cold and did not taste good at all and the mozzarella cheese sticks tasted bad or old. The food was not good at all.

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Posted by Samathakay on 07/13/2013
Was in store when employee told a woman her dog couldn't be in there and the dog is wearing a vest but he wanted her papers showing it was a service dog. I threw the rest of my meal away and told them I won't be back. Then I told the man he was wrong and broke the law. He didn't care.
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Posted by FoDaddy19 on 2013-07-13:
Technically you can't ask a person with a service dog for papers, you can ask them what purpose the dog serves though. And there is a huge difference between a legitimate service dog and an emotional support animal. A service dog is protected by legal guidelines, an emotional support dog is not. Many people fail to realize that. I could tell some stories about people who had have the difference explained to them by the police.

It's hard to control as anyone can buy vest for their dog and claim their dog is a medical necessity when the fact of the matter is they just like to bring their dog along with them wherever they go and they feel that the rules shouldn't apply to them. I'm not saying that's what happened here at, all, but I've seen it happen before, and in a place of business that sells food, I can see where the employees would be leery of it. You have to look at it from their end, if they get caught with dog on the premises when the health inspector shows up, they will fail instantly and possible face fines. Given that possibility, I don't think it's too much to ask that the owner of the service dog have card stating that the dog has passed certain training requirements and is a trained service animal. Most localities require you have a dog license anyway.

At any rate the issue is between the person with the dog and Arby's. If you told them you wouldn't be back, then why would expect the employees to care? You said you wouldn't return, therefore they'll never see you again, and therefore they wouldn't care about what you have to say because by your own admission you won't be back.

I don't understand why people seem surprised when they say they'll never be back again to a given business, and the employees are totally indifferent towards them.
Posted by jktshff1 on 2013-07-14:
Fodaddy, as one who has a hearing assist dog. According to the ada guidelines, a business may ask if it is a service dog, but not what the handicap is.
Posted by No entitlement attitudes please on 2013-07-18:
Your outrage is misplaced.
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Poor Customer Svc. Mgr Threw Bag of Food in My Face!
Posted by Monie0719 on 05/25/2013
PLANO, TEXAS -- Manager took my order. When I got to the window, I wasn't sure if there was another window that I needed to go to since he took my credit card then handed it back to me and shut his window without words. He finally came back with my food. I checked my order, looked for my receipt, and handed my kids their beef sandwich. When I brought to the attention of the manager that I did not receive my receipt, he rolled his neck and said he gave me my receipt. He stated that he hands receipts back with credit cards. I said, "No, I am sorry, but it is not in here."

I checked with my credit card that I set in the compartment near my driver seat. I checked under the last beef sandwich that was in the bag. He said, "Mam. I know what I am doing and I always give the receipt. I put it in the bag." OK --- He just said he gave it to me with my credit card. Now, he states he always puts it in the bag. He said, " If you are just saying you didn't get a receipt to get a free combo, then I will give you this card (as he held on to it very tightly waving it in my face), but I am sure I gave you the receipt. I said, "Sir, I really don't need free food, but if your protocol is to give a receipt and you don't give me one, then it is your policy that we alert the manager and a free meal is honored at the next visit."

As he accused me of "just wanting free food", I tossed the bag back up onto the window ledge and told him he could check the bag. He had the nerve to crumble the bag and throw it back at my face!! I went inside and told him that the only reason I am asking for a receipt is to keep up with the money spent on feeding my children vs groceries to cook, because it is very hard for me to cook due to an injured arm and I want to justify the spending at restaurants. He said, "Well, I am going to apologize, but you need to apologize to me first!"

I stated that I wanted my order replaced and the card for my combo since he did not follow his protocol AND I wanted my receipt still with his name on it so I could complaint to the higher up. This is not a store that I visit...this was my first time here. I happened to take food to my ill aunt and uncle who just lost a sister and this happened to be on the way home. I will NEVER visit this location again!! NOT EVEN FOR THE FREE COMBO! POOR POOR CUSTOMER SERVICE!!
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Posted by FoDaddy19 on 2013-05-26:
Sounds like they guy was rather belligerent about it. But there were several other choices that could've been made by both parties that would've kept the situation from escalating the way it did. Was it possible to have the receipt reprinted? Did you actually look in the bag to see if it was indeed in there? Tossing the bag back at him probably just antagonized him. And then demanding that they replace your order, and give you free combo meal, sort of plays in the manger's accusations even if it wasn't your intention.

Also these days you can look your credit card purchases online with most any credit card company and/or whatever bank you use. So can determine how much your spent on the Arby's that way.
Posted by Soaring Consumer on 2013-05-26:
The fact that he threw the bag in your face constitutes simple assault and I would consider filing a police report.
Posted by FoDaddy19 on 2013-05-26:
Soaring Consumer, The OP threw bag at the Arby's guy first. If the OP were to press charges against him, I'm sure he would do the same. If I were the OP, I would probably not frequent that Arby's again. Like I said in my original post, mistakes were made by both parties here, escalating things any further would not be good for anyone IMHO.
Posted by anonymous on 2013-11-29:
I am a manager at an Arbys. Its simple to reprint the receipt. The manager should not have thrown the bag back but you also should not of thrown it at him. If you had thrown it at me like you did him then I would hand it back and ask you to leave and not return. He did not act appropriately, but you started the incident. You have no right to treat someone like that as he has no right to do the same. You are both at fault. He should be fired and you should stay away from fast food restaurants. Treat others how you want to be treated. If you throw a bag at someone and they've had a long day of rude customers, expect it back. You should of asked for a reprint instead of acting like a child.
Posted by anonymous on 2013-11-29:
Also, your reply about proper protocol sounds like you've done this before with getting free food. A reply like that is a red flag for scammers FYI.
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