I Don't Know What To Think!
PLANO, TEXAS -- I've purchased a lot of Ashley furniture. Some of the Ashley furniture came from a furniture store that sells a number of different name brands. The furniture was a lot cheaper than from the Ashley ... read full review6 Replies - Latest reply on 12/18/2013
Layaway? What Layaway?
GREEN BAY, WISCONSIN -- Well.
My wife and I are remodeling our house. We picked out a sectional June of 2012. We put the sectional on layaway. The sectional was $1,500 We received discounts & purchased a 5 year warranty. ... read full review4 Replies - Latest reply on 12/11/2013
Ashley Sleep Mattress - Do Not Buy
BUFORD, GEORGIA -- I bought the SouthBay Ashley Sleep mattress a year ago. 2 weeks after I got it I began complaining to my sales person (at that time Duluth, GA). At no time did she offer to have customer service come ... read full review2 Replies - Latest reply on 12/07/2013
Leather peeling and cracking
ALTAMONTE SPRINGS, FLORIDA -- Glad I saw this site. My furniture in now almost 6 yrs old. I have been too ashamed to have people over for 2 1/2 years. I first noticed some cracking at age 4, I did wait a bit before calling. When I ... read full review15 Replies - Latest reply on 01/24/2014
Complete Lack of Customer Service
BUFORD, GEORGIA -- A few months ago, my wife and I visited the Buford, GA location and talked to Anthony [snip] about the Porter Collection (specifically, we were interested in the bedroom pieces totaling more than $4,000). ... read full review4 Replies - Latest reply on 12/03/2013
100% Leather = Durablend???
MESA, ARIZONA -- Durablend is not 100% leather as some sales associates would have you believe.
Customer service--I do not think the store in Mesa AZ even knows what that is. A promise was made to exchange our fake ... read full review
Will they really beat the price?
FAIRFIELD, NEW JERSEY -- I went into Ashley's Furniture on Rt.46 New Jersey to buy a couch, loveseat, and tables. I found the ones that I liked. I spoke to the salesman (who was wonderful) about purchasing the selected items ... read full review5 Replies - Latest reply on 11/16/2013
Shopping Experience at Ashley
I am entering this review as informative and not a complaint. I recently bought a north shore living room set from Ashley Furniture Homestore. As soon as it was delivered I noticed that the cushions were ... read full review
Most Furniture made in VIET NAM
FAIRVIEW HEIGHTS, ILLINOIS -- I bought a bedroom set, a couch and loveseat from Ashley and noted when it was delivered it was all made of pressed wood, poor quality and had "MADE IN VIET NAM" stamped on every piece. I returned to ... read full review8 Replies - Latest reply on 02/09/2012
2 Month HASSLE !!!!
NORTHFIELD, NEW JERSEY -- All's I want is a replacement cushion cover for one of my loveseat cushions. I have been ready to pay for one since day 1, which was 2 months ago. However, after the calling the service number, I was ... read full review1 Replies - Latest reply on 04/24/2012
Out Of Warranty Repair
Two of the four recliners on my sofa and loveseat have broken. I am out of warranty and am willing to pay to have them fixed. I went into the Henderson, NV store and after I said my furniture was 8 ... read full review2 Replies - Latest reply on 10/02/2010
Ashley Furniture vs. Lazy Boy
SANTA CLARITA, CALIFORNIA -- We are in the market for 2 recliners. After checking the CPSC site for Lane, Ashley, Lazy-Boy and comparing quality in a number of stores it came down to Ashley and Lazy-Boy. The Ashley recliner was ... read full review2 Replies - Latest reply on 08/01/2012
PORTLAND, MAINE -- I bought a dining room table and chairs from Ashley about 3 years ago. The chairs were poorly put together and one actually broke just from my 3 year old knocking it over once, on carpet! The paint was ... read full review7 Replies - Latest reply on 06/22/2011
WEBSTER, TEXAS -- Procured two power recliners from Ashley furniture in Webste, Tx. on April 14,2012 and paid cash. During the purchase I inquired about the reliability of the motors and drive systems in the chairs. The ... read full review2 Replies - Latest reply on 12/14/2013
Out of Stock / Discontinued
ROHNERT PARK, CALIFORNIA -- As I write this I am livid and literally shaking!!!! I cannot believe that this company is still in business given the horrible customer service that they provide. My husband and I were very excited at ... read full review3 Replies - Latest reply on 03/09/2011