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Abysmal Quality -- Shoddy Beyond Belief
Posted by Twila on 01/21/2006
ALABAMA -- This is a follow-on report.

My Ashley chairs finally arrived after multiple calls to the store manager and two visits to the store for face-to-face conversation. I knew I was buying cheap chairs, but even I was not prepared for the miserable workmanship in the upholstery and unsightly gouges on the chair legs that were delivered. They are, without question, the worst furniture construction I have ever seen. Those chairs would be destroyed within the year with regular use. Rather than continue the argument with the local store, I have put them in a little-used room and written off the cost as a lessons learned.

For those who are unaware and believe they can appeal their problems to Ashley Headquarters, each store is locally owned and just licensed by Ashley to sell their furniture. Corporate Headquarters doesn't care one whit how you are treated as a customer. They pawn off their schlock -- referred to as furniture -- to a local dealer who will do whatever it takes to sell it to you. And, you can be assured that the pieces you see on the floor look much better than what you will receive. That is why you can never buy from local stock. The upside of my experience with Ashley is that it has convinced me to volunteer a few hours a week as an investigator with our local BBB.

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Posted by inarealdaz on 2006-01-22:
a few years back i purchased a sectional sofa from ashley's...the one in the store was being terrorized by some very large family bouncing and crawling all over it...after they left my husband and i were looking at it and he opened one of the storage drawers and discovered a phone he unwrapped to look at and place the wrapping in the bottom of the drawer. when we purchased it, we were very clear in the fact that we wanted a new one and was told that we would absolutely get a new one....well they delivered the floor model to use (wrapper in side the storage unit)...and when we confronted the sales associate he denied it....after a lot of argueing with the store manager they fessed up and said it was the last one they had...so i got it half price with a 5 yr warranty...you really have to watch this company...they will screw you if they can
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Buyer Beware!!!
Posted by Outraged Customer on 01/28/2010
Allow me to give you a little insight into what Ashley Furniture believes to be "good customer service"....

My husband and I purchased a sofa, char, and ottoman set from Ashley furniture because they had a set in the sage green color that we could not find anywhere else. At the time of purchase we were informed that our order would be non-refundable because they make all furniture to order once your order is processed. We paid for the furniture in full, as required. I then brought in paint samples to compare to the floor model and painted my entire living room to coordinate. Over two weeks later, when we were awaiting the arrival of our furniture, we received a call from Ashley Furniture corporate saying that we would not be getting our furniture because it was discontinued. That's right....the "made-to-order" furniture we paid for was discontinued two weeks after our order was placed. The man told my husband that he would look for a floor model for us or refund our money.

At this point, our losses included the money for the furniture, the money for paint and supplies, and interest charged to our credit card. In order to get a receipt, we would have to drive to a store forty minutes away to do the return. On our way, we called customer service who argued with us that they would only issue us an in-store credit. RIGHT! We decided to wait to see if a floor model would be located. At the end of the weekend we received another call from the man who was looking from the floor model. He offered us a model that he found and was only going to discount us $154.00. Since we were unable to find furniture anywhere else in that color, and also did not want to repaint the living room, we were forced to except the pathetic discount. We still even had to pay for delivery!

So basically, I ended up with USED furniture for only $154 less than what I was going to pay for BRAND NEW furniture! Also, when I went to post this review the first time, I encountered a message asking me to give Ashley Furniture a second chance and allow them to fix the situation. So, I decided that was fair and sent an e-mail to the provided address. I included my entire situation, and as expected, I NEVER RECEIVED A RESPONSE. That was almost two weeks ago!
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Posted by J Conway on 2012-05-23:
Documentation is the key with this and so many other companies. If it is in writing then they have no choice to provide what they sold. Your credit card provider should have been able to help on this.
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Ashley Furniture Sucks
Posted by Becca7496 on 07/19/2005
HENDERSON, NEW MEXICO -- Don't ever buy anything from Ashley Furniture they suck big time. NO matter what good deal they offer you they will screw you in the end!!! We purchased over $5000 worth of furniture from them. After several months of a delay on their part we finally got our furniture and not ONE piece did not have something wrong with it. This was the delay on their part in the beginning because most of the furniture they had gotten from the warehouse was defective so they reordered new furniture, which upon delivery still had many flaws. We are still having problems with them fixing what we have. My dad is a teacher and they have a website for teachers to sell stuff, get opinions, etc. and we found out after we ordered from Ashley that everyone on the website has had nothing but problems with them. This is an entire school district not just one school. We are in the process of seeing if any of them are willing to help us do something about this ongoing problem. They just can't keep screwing people around like this. We have ordered furniture over the past several years from various places (IKEA, Bassett, Walker, and RC Willey) and we have had never had a problem with any of them. I would never buy ANYTHING from Ashley AGAIN. THEY SUCK!!!!!!
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Posted by Keith Foshee on 2011-07-25:
This is a 2 bit outfit. Buyer had better beware!
Lies, rude people and POOR SERVICE.
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Fine Print on the Back Negates Everything Except Consumer Liability
Posted by Twila on 01/11/2006
ALABAMA -- Generally, you get what you pay for. I was aware of this when I purchased two inexpensive chairs, with all that entails in terms of quality, for a second home. But when I put out money, I expect something. Since my purchase, I have received nothing, not even the dreck that has been described by others on this website My credit card has been charged, but there is not a record of my purchase in the local store. Furthermore, within a week of purchase, my sales associate was "among the missing" -- that is, he doesn't work there anymore. I have received no explanation for the discrepancy nor promised delivery time, contrary to what was written on the front of my contract.

I have placed the purchase in dispute on my credit card. But I shall go one step further. Since I now believe that the store uses unfair sales and lending practices targeted towards those who may be least able to afford it, I intend to bring this matter to the Attorney General's office in my state. Thankfully, the Consumer Affairs Division is more active in this state than many others.

Overall impression

Deceptive sales practices. Abysmal delivery services. The fine print on the back of the contract negates everything that you are told by the sales person and everything you sign on the front of the contract. There are 91 written complaints within our local Better Business Bureau since Ashley Furniture came to town a relatively short time ago. Sorry I didn't check first. Suggest others do so before signing anything.

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Posted by Consumers Rule! on 2006-01-11:
Posted by david07003 on 2007-11-23:
See my review...yes, they like it when you sign your rights away.
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Do Not Buy From Ashley Furniture
Posted by DocRonL on 12/13/2005
ATLANTA, GEORGIA -- I think this letter says it all. I sent it to MJEDLOWSKIcustomercare@ashletfurniture.com (now there's a contradiction in terms!). His mailbox was full and the e-mail was returned without a response of course. Dear Sir: I am writing you because I am in dire straights with my home furniture in my new home. Please bear with me while I explain this to you as objectively as I can. Basically, I went to the Ashley Furniture store in Morrow, Georgia (right outside Atlanta in Clayton County) to shop for furniture back in September. I found everything I needed and the Salesman (Barry) was completely helpful and courteous. I told him I would be back the following month to place my order. I came back on October 15th and placed my order for $15,659 worth of furniture and I paid a $5000 down payment (30%). Again, Barry was very helpful and courteous but had to check with a manager for my situation. I told him I was building a house and that it would be completed on November 30th and that I wanted my furniture at that time.

I also told him that I would be financing the balance and asked if that would be a problem. He checked with the manager and everything appeared to be on track. He went on to say that it would take 2 to 4 weeks from the time I came back and financed my order for me to receive my delivery. I came back on November 12th and did exactly that, arranged for financing. Well, the 4th week has passed and despite my efforts to plead with the store manager (Dennis) for some sort of partial delivery so that I could have some furniture in my new house, no one seems to be hearing me. All I am told is that my furniture has not arrived at the warehouse in Norcross and that no delivery can be made until then. That’s all. Even after being promised that the delivery takes 2 to 4 weeks. I thought I could count on that, but now all I am told is that I just have to wait. I appealing to your sense of fair play in this matter as I explained my exact situation and was assured of a furniture delivery in 2 to 4 weeks.

Again, Barry had to check with management almost every time I made an inquiry, so it was not just something that he promised. There are several other stores that would have had my furniture to me already, but I was convinced that the contemporary furniture I saw at your store was what I wanted. I also expressed this to your sales staff (i.e. that if I could not get the delivery around the time my house was completed due to my Family coming in from different parts of the country then I would shop elsewhere). I was told this was not a problem. Finally, when I called to inquire about the status of my delivery, I spoke with the Office Manager (I believe her name was Keisha). She was extremely rude and kept insisting that I had a Future Order therefore, my order is not ready. I still do not understand that to this day. I explained to her like I am mentioning to you right now that I was told I would receive my furniture 2 to 4 weeks from the time I arranged the financing. She was even raising her voice (I know I was not her problem that day but she was having one) and I simply told her I just wanted to know when I would receive my order. She finally agreed to let me talk to the Store Manager (Dennis). He appeared to be helping me, but in the end he told me all I could do was wait.

I respectfully request that you look into this matter and please let me know if anything can be done to immediately remedy the situation. I look forward to hearing from you.

Best regards,
Ron Booth
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Posted by CjCinColorado on 2005-12-14:
Why don't all of us call this bozo manager on behalf of Ron Booth ? I'm calling first thing in the morning ! Here's the two numbers information gave me. 770-472-4750 ...and 770-629-4663. Let's UNITE !
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Ashley Furniture is terrible
Posted by Doglover on 10/18/2005
AVONDALE, ARIZONA -- My husband and I ordered a living room set and dining room set from the store in Avondale, Arizona on August 10 and today is October 18 and we still do not have our furniture. This company is a joke. I have talked to a couple of their managers who give the same excuse that they order the furniture from some place in California and the 4 to 6 week delivery time is "just an estimate." We have gotten the run around since the beginning. After the 6 weeks passed, I called and spoke to a manager only to be told that he will look into it and call me right back. That was a month ago and I have heard nothing from him. I even called the corporate office and sat on hold forever to only be able to leave a voice message with a guarantee that someone would return my call that same day. That was about 3 weeks ago and no call. I went into the store and talked to another manager and she told me that she was sorry that nobody was getting back to me but that my "load date" would be the 16th of October, therefore, the furniture should be delivered about 5 days after that. Not being happy about the timeframe, I left the store with some hope of finally having furniture in my new home. Here we are on October 18 and I call again to see where my furniture is. Keep in mind they take half of what you owe on the day you order so they have your money. This person tells me that they don't have any record of my order on any load list and that they can forward my information on to the corporate office and wait for a call back to see what is up with the order. I told him that this is unacceptable and he assured me that the third manager would call me back TODAY!! I have not been holding my breath but I still haven't gotten that call. On top of everything, if you try to cancel, they say they are going to keep 30% for cancelling a "special order"!! I can understand a small delay...a week or so, but this is an unreasonable amount of wait time. AND, prior to placing the order, the salesperson who assisted us actually went to the computer to see if the items we were interested in were in stock and she told us that there are thousands of those items already in the warehouse. However, come to find out, that doesn't mean that those thousands are available to sell. That means that other people ordered that item and they are in the warehouse. What a joke!! Why even tell me that?? What do I care if other people's items are in the warehouse??? I guess that is what they have to do to make a sale. And the customer service is horrendous! I wish wish wish I would have seen this information before making this purchase. I will be reversing charges on my credit card. THIS IS YOUR WARNING!!!! DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!!!!
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Posted by jedi on 2005-10-24:
i am sorry for your issues..what can we do to make up for the run around you seem to have gone thru? please e-mail me at mjedlowski@ashleyfurniture.com sincerely michael jedlowski Pres/CEO
Posted by T_T_T on 2005-11-23:
Thank you! I thought I was the only one going through headaches with Ashley Furniture. I ordered my dining set on 10/01. They told me I'd get it in 4 weeks...well 4 weeks was approaching and I had not yet received a call. Four weeks and one day I get a call telling me to come pick up my order. That sucked because I had to rush and find a truck that very day because they were closed the next 2 days. Anyway, that's not really a big complaint because I did get my order when they said I would. So I get home to assemble my furniture. The table was easy to set up, the first 2 chairs were assembled fine..then I get to the box with the last 2 chairs. What a mess. The holes that are used to connect the legs to the other legs (I'm not sure what to call them, they are pieces of wood that are connected between each leg) were not alligned. Here is was Saturday night, and customer service does not open until Tuesday. So I call them on Tuesday morning and they said they'd send a technician out. They told me that a techincian would not be available until Saturday. So the technician came out and realized that the chairs must have been manufactured improperly. So he took my info and took the paperwork to the office. A week went by and I heard nothing back so I called customer service and I kept getting sent to voice mailboxes. I left at least 3 messages throughout the week, with varios customer service reps, with no return calls. Another week went by...no calls or anything. So I called today and I finally get a live person at customer service!! They told me that they put in the reorder for my chairs YESTERDAY, the 22nd. The technician was here on 11/05. Why did it take almost 3 weeks to reorder 2 chairs? Not only that, I have to now sit around and wait for probably another month for the chairs to arrive. This is rediculous. I have to have Thanksgiving dinner with people sitting around in plastic lawn chairs..rediculous. My dinette set is a bar table with stools, so those other 2 small chairs that others have to eat on wil not even reach the table. How embarrassing. I will NEVER order from Ashley Furniture again. And I will tell anyone I can to stay away.
Posted by kingtut28 on 2006-08-03:
This is my horrible experience w/Ashley Furniture in San Diego. AVOID PURCHASE ANYTHING FROM THEM AT ALL COST. I emailed CEO Michael Jedlowski @ his given email on 8/1/06, but I have yet to receive a response from him or his managers. Here's the timeline:

On 5/28/2006, I purchased a dining table set at the 7310 Miramar Rd, San Diego showroom. Parts of the reasons that I purchased the set from Ashley Furniture were the Sales Associate Rudy’s sale pitch of: “we have our own factory; we control the quality, the inventory, the distribution, the pick and delivery of our furniture”. After around 6 weeks, I was informed that the dining set arrived, and I picked up the above dining set at the San Diego Ashley Furniture Warehouse located @ 11045 Technology Pl, #100, San Diego. When I installed the parts together, I noticed that one of the six chairs has the wrong parts. I called the warehouse and was informed to bring the chair back.

7/2/06: I brought the wrong chair to the San Diego Ashley Furniture Warehouse located @ 11045 Technology Pl, #100, San Diego and explained the wrong chair situation to Manager Lonni. Lonni indicated for me to keep the wrong chair for the time being, and he’d order another chair right away. The correct chair would be delivered to me via UPS within 2.5 weeks at the most; UPS would pick up the wrong chair and deliver the wrong chair back to Ashley Furniture.

7/20/06 at 9:38 AM: I telephoned Manager Lonni @ (858) 683-1100; Lonni is out of the office, so I left a detailed message with Receptionist Mirna. Mirna responded that she remembered me from 7/2/06, and she’d give Lonnie my message.

7/21/06 at 11:16AM: I called Manager Lonni again. Mirna informed me that Lonnie is working today, but he was currently out of the office. I left my phone # and explained the chair situation to Mirna again.

7/21/06 at 2:02PM: I called for Lonni again. Mirna said that “Lonni is in the warehouse. Lonni already told Mirna that he ordered the chair, but it has not come in. I asked Mirna when did Lonni order the correct chair? Mirna responded that it was the same day that I came in, but sometimes it takes a little longer to get it.” I informed Mirna that I’d wait until the middle of next week.

7/27/06 at 1:29PM: No delivery from UPS, so I called for Lonni again. Mirna informed me that Lonni is out of the office, and the chair has not come in. I asked as to when the chair would be delivered? Mirna replied that she didn’t know, as she has no control of the inventory. I asked for Lonni’s last name, but Mirna refused to provide Lonni’s last name. I left my phone # with Mirna for Lonni again.

7/27/06 at 1:35 PM: I called the Miramar showroom @ (619)393-4663, where I purchase the dining set. I spoke with Rita and explained the whole situation and the lack of returned phone calls from Manager Lonni. Rita looked up my purchase info by my first & last name and phone #. Rita informed me that she’d forward my concerns to a Manager name Fritz. Rita indicated that she does not know Fritz’s last name.

7/28/06 @ 12:45PM: Manager Fritz from the Miramar showroom returned my call. Fritz informed me that he’d send an email to Manager Lonni and to expect a phone call from Lonni or Fritz by tomorrow (7/29/06).

8/1/06 at 10:27 AM: No phone call from Lonni or Fritz, so I called the Miramar showroom again and asked for Fritz. Roxy informed me that Fritz is out of the office today. I left a detailed message for Fritz with Roxy.

8/2/06: I place another phone call to Fritz at the Miramar showroom. Rita remarked that she remembered me from our last conversation. Rita informed me that Fritz is out of the office again today, but she took my phone # and would leave my message for Fritz for tomorrow. I sent an email to CEO Michael Jedlowski: mjedlowskicustomercare@ashleyfurniture.com

8/3/06 Still no response from anyone from Ashley Furniture.
Posted by 1st Noel on 2007-07-19:
Ashley Furniture, I just got my new dining table and chairs from Ashley in Melbourne Florida and the leaf for the table had to big chips in both ends from the way it was packed. I call them and they said they would pick it up. I put the table and chairs together. Everything but the leaf was OK. Now Ashley want to repair the leaf. They are currently telling me that I cannot get a new replacement leaf unless I send back the complete set. Ashley customer service it a P.O.S.!!! Has anyone else ran into this? If I do not have a new leaf by the end of the week I am putting a credit hold on this billing.
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Junk Furniture
Posted by X customer on 03/07/2008
COOKEVILLE, UTAH -- I have purchase furniture from the Ashley Furniture Homestore in Cookeville, TN. First, let me say that the quality of the furniture is crap. They lead you to believe that all their furniture is made in the USA. It most certainly is not. It is crap that comes from over seas. Second, they dance around the subject of "solid wood". They use the term "select hardwood and veneers". What the heck is that? I will tell you what that is.... press wood / chip board! JUNK!! My dining table has the finish wearing off and the veneer peeled up...guess what is under neath? NOT WOOD...it is some kind of paperboard. I had the tech come out (finally after begging) and he took it back to the shop with him and said they would order me a new one. BIG LIE!!!

They did a piss poor job at trying to repair the table and returned it back to me. They said that was all they could do. Third, the customer service I received was a game of phone tag and run around. Does anyone at that store know what the heck is going on? That was the worst customer service I have ever received. The manager is skilled at lying as well. She assured me that my problem would be taken care of. It has been 9 months now since my purchase and I still have this piece of crap Ashley Furniture in my home. I am embarrassed to have company over. Please never buy any Ashley Furniture. It is junk.

The prices are low because you will have to replace it in no time at all. I am sure the owner of that store knows the quality of his product is crap and does nothing to help his customers when the junk falls apart. Please do your homework on this store before you commit your money to them.....Their policy is "ALL SALES ARE FINAL!!" How is that possible when they sell poor quality furniture? I have learned my lesson and I urge others to never shop at ASHLEY FURNITURE HOMESTORE in COOKEVILLE, TN!!!
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Posted by Suusan B. on 2008-03-07:
Friday's going to be a hot on on M3C - - we've got our first Ashley Furniture complaint and it's only 9:41 a.m. PST!
Posted by Principissa on 2008-03-07:
LOL Suusan! Tammy02 should be here soon to do damage control for Ashely. I have yet to hear back from any of the posters she has "helped" to see if any of their situations were actually resolved.
Ashley furniture is junk, plain and simple. Their customer service is horrible and for the price you pay for their junk you could save up the extra money and go to a more reputable furniture store and get good quality furniture. I still do not understand why anyone shops at these stores.
Posted by Anonymous on 2008-03-07:
x customer, GREAT HANDLE! Just another day and another Ashley complaint. Princi, Best Answer, LOL.
Posted by Tammy02 on 2008-03-10:
I sent an email directly to "x customer".
Posted by Tammy02 on 2008-04-03:
Ashley Furniture Industries, Inc. responded to "x customer"s personal email on 03/10/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "x customer" reply to our email, we will review the information and proceed from there.
Posted by crapfurniture on 2008-04-29:
I think Tammy02 is full of crap. Ashley never does anything to resolve any of their problems. The best thing they could do for the Cookeville customers is shut that store down. The owner and the manager are both con artists. Kevin Sergent (owner) will lie to your face just like his manager Gail Arney. I have yet to meet anyone from here that is happy with that store.
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HIGHLY RECOMMEND this store!!!
Posted by MIKE-DEE on 03/29/2006
FRANKLIN, WISCONSIN -- I'd researched this site and had seen some negative reviews but decided to go to the store anyway and see what they had.

I was blown away by the assortment and was in the store for 3 hours just looking around. My salesperson was incredibly attentive - walking me around from group to group and answering my questions.

My wife and I bought an 8-piece dining room group and a couch, loveseat, coffee table, end tables and a recliner. The stuff was delivered in 10 days - exactly when they said it would come and the goods arrived without a scratch.

The delivery people were courteous and set everything up with no hassles. I had not a single problem the entire process. We're going back this weekend to by the bedroom set we didn't get last time.

I would highly recommend this store. Don't believe all the negativity - try it for yourself

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Posted by Ponie on 2006-03-29:
Are you employed by Ashley full time or part time?
Posted by Anonymous on 2006-03-30:
You smell something funny here too Ponie?
Posted by KenPC on 2006-03-30:
Let's see, that make sit 10,000 to 1. The odds are clearly turning in Ashley's favor.
Posted by dsmith68 on 2006-03-30:
When I see hundreds of bad reviews for a company, I generally keep far away from them. Your post is obviously a scam if for no other reason than "delivery people were courteous and set everything up with no hassles"
Posted by mjholly on 2006-04-01:
Any company that shares its name with my gold digging ex-girlfriend (her name is Ashley) who owes me money creeps me out. I hate Ashley furniture!
Posted by MIKE-DEE on 2006-04-12:
To answer your comments - in order...

1) Not employed by Ashley at all

2) If you smell something foul - check you pants

3) Odds still suck for Ashley - just was lucky enough to get good service

4) Maybe they had a good day - maybe you're just a prick and get what you give - It's called Karma

5) I feel for you and have never met an Ashley (person) I liked either.
Posted by CJ2920 on 2006-08-09:
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Complaint about Complaints
Posted by Prosales on 04/09/2006
Over the course of many years I have been a salesperson for several of the largest furniture retailers in the country. The list includes, Roomstore, Levitz, Rooms to Go, Ashley, Oak Express (Furniture Row, Big Sur, etc). I have heard every complaint that is out there and then some. I understand there are those of you with legitimate complaints, but there are certain things even on this website that really irk me. Over and over, phone calls are made every single week from customers who I told 4-6 weeks. If it hasn't been six weeks yet, why are you yelling at me? Distressing on tables, ie art. wormholes, pock marks and other purposeful antiquing. I've had people swear up and down that it wasn't on my floor tables, but it was on theirs. When brought in to look, oh surprise, they notice it on the floor models. Now, on a more positive note, some things you can do and understand to make furniture shopping more pleasurable:
1. Find a salesperson you like, and use them. Noone and I mean noone in any company I have worked for cares more about your purchase than the salesperson who was loyally and respectfully used, asked for and purchased from. There are shady salespeople out there, but at every company there are good ones too.
2. Please understand that in furniture much of the product comes from overseas. That means it was handled on a boat, in a container, in a factory, in a warehouse and eventually in your home. I know you want perfect furniture, but that process does take time and it is not a science.
3. Two pieces of furniture to you has probably still been manufactured and or handled by 50 people by the time it reaches you. Please be understanding that it's not necessarily that we at the store want to screw you, there are just a lot of holes to look in between here and china that make it difficult to coordinate drop ships and timing all over the country.

Now, for any of you who don't believe me in this email, check out complaints.com or the complaintstation or any such website. You will find complaints on every major furniture business and even a lot of the small ones. It is a tough type of company to run. You're dealing with the manufacturing, warehousing, overseas shipping and nationwide distributing of products that, to be frank, are easily damaged goods.
PS If all of this upsets you, shop at a local custom furniture builder. Why do I know most of you won't? Because most of you shop at our retail stores for the fact that it's much much cheaper and much much faster. Tired of it? Then you better start looking at our fast-paced disposable society and figure out what you can do to change it and stop complaining about it.
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Posted by Anonymous on 2006-04-10:
“You're dealing with the manufacturing, warehousing, overseas shipping and nationwide distributing of products that, to be frank, are easily damaged goods.”
Your right, and also we are dealing with unethical business practices. We do buy cheap disposable crap. It’s not only cheap but it’s really not that much faster and it cost about the same. Thank you for making me realize it is better to buy American and not from over seas importers. You are also right about our “fast-paced disposable society” that we are giving away. I think Carl Marks said it best, “ America will hang itself for the price of the rope”.
Posted by KenPC on 2006-04-10:
Yeah, just bend over...take it...and shut up!
Posted by Anonymous on 2006-04-10:
I am so sick of hearing this from every vendor I work with (either through work or at home.) The old it isn't my fault because (fill in the blank.) If you are taking people's money they have a right to expect you to deliver what you promise, plain and simple. I am understanding to a point but don't cry on my shoulder after you take my money about why things got messed up, save it for your mama.
Posted by Anonymous on 2006-04-10:
Oh yeah, and if someone calls before the six weeks is up and want the status of their order it is your job as salesperson to politely tell them, sorry your items are not in yet and maybe even look it up. We have customers call us every day and ask the same question, goes with the territory.
Posted by yoke on 2006-04-10:
Could you imagine if the salesperson had to wait for the delivery and the custome to be satisfied (no damaged furniture) before getting their commission check? I'm sure if that was the case then the customer would get much better service. Once the sale is made and the salesperson got hisher commission he/she could care less about the customer.
Posted by Anonymous on 2006-04-10:
Hard to believe!
Posted by prosales on 2006-04-11:
At a lot of stores, not every one, we do have to wait until the product is accepted and at your house to get our commission, just to educate you on the subject. Also, to those of you who seem to think I can hit a button on my computer (which by the way doesn't exist in the form you think of)to find out the exact date of arrival, it doesn't work that way. I am in the dark on my outstanding orders as much as you are. All of you imagine I sell something and forget about it. The reality is I sell something, open a file on you as well as a hundred other customers, look at the file every day, call customers, call vendors, deal with my screwed up corporate office and warehouse, or the manager of the store is on my butt. Now, that's my job, I'm not trying to complain, but all of you seem to be under the misapprehension that I sell it and forget it. That's not the case.
Posted by prosales on 2006-04-11:
One last thing, amaniR I didn't say in my post if it hasn't been six weeks why are you calling me. I said if it hasn't been six weeks why are you yelling at me. There's a difference. The same people who deal with business matters on a daily basis in a professional manner, seem to think it's okay to SCREAM and SWEAR at me because apparently they don't see retail sales as a professional business.
Posted by Anonymous on 2006-04-12:
prosales said:"One last thing, amaniR I didn't say in my post if it hasn't been six weeks why are you calling me. I said if it hasn't been six weeks why are you yelling at me."
Point taken pro, nobody deserves that, everybody deserves respectful treatment.
I do have a hard time understanding how in this world of online tracking and info it could be so impossible to determine where an order is, keeping sales in the dark about that information seems a recipe for unhappy customers and salespeople.
Posted by Jytte on 2007-09-13:
Yes, I bought my furniture because it was afordable. But I am not complaining about the lack of quality (you get what you pay for) or even the fact that it was damaged on delivery, things like that can happen. And for the first 4 weeks thereafter I was being patient. But after 4 weeks of the store doing absolutely NOTHING to replace the damaged furniture, and the so-called manager in the store seeming to find my situation funny (!), my patience has run out! I paid for a product, and I haven't received it. The store's attitude is exactly this: you paid for a chair and we delivered one, and if it's damaged it's your problem, we don't care. As a consumer I have the right to receive what I pay for, and rest assured I will make them deliver. I do not yell at people, nor do I use foul language, but I do let them know that I am very angry at being treated this way, and if I'm not being treated right, they will face the consequence in the way of public exposure, lawsuits, or whatever else it may take.
Posted by Max on 2013-07-26:
So even if you try to return a product to Ashley furniture they want to charge you a restock fee of 15 percent even though the product one ordered was missing part and it would take 12 weeks for new part to arrive,
Mr. Sales person can you sleep on the floor because your bed is missing parts to assemble the frame?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Same Old Company with New Name
Posted by 0310younts on 11/14/2012
ARLINGTON, TEXAS -- Warning, Warning, Warning, Warning!!!!!!!My wife and I bought a "new" set of furniture for our den from Ashley. We bought a recliner, wedge and two sofas. Almost immediately, the recliner broke and so did one of the recliners in the sofa. The tech came and told us it was due to poor workmanship but was able to make repairs. Within a few weeks, one of the "leather" sofas started to peel on the seat and back. My wife and I are senior citizens with no children at home and no pets. The tech came and said that the materials were defective. He ordered parts and a few days later, he came and replaced the entire top and bottom. He failed to replace all the padding so the seat is now flat. We moved this sofa and started to use the other thinking it may be fine. Wrong!!!! It has started to peel in four places. We went to the store and talked to the manager and he said that even though the warranty had expired, he would "take care of our problem". The tech came and said the materials were defective and they should replace the set. He ordered parts. Then Ashley called and said they would not make any repairs since it was out of warranty. I called back to the manager and he said that he did not tell me that he would fix the problems and to call the customer service manager at corporate. This was a huge waste of time. She could not care less and was almost arrogant and condescending towards me. I found out that Ashley was once Levitz and they have filed for bankruptcy several times due to poor quality furniture and bad customer service. Same company with the same problems. Do not purchase anything from this company. The extended warranty is bogus. They say if you do not use it that they will refund your money. This is not true. They give you store credit which is worthless. If anything happens to your furniture, they will claim that it is neglect or consumer abuse and wouldn't do anything. I bet Ashley owns the warranty company as well.

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Posted by CUontheFlipSide on 2012-11-14:
Levitz (after almost 100 years) went bankrupt and was liquidated in 2008. Ashley was never Levitz. The closest possibility is that Ashley acquired some empty stores which they opened under their crummy name.

It is interesting to note that the BBB gives Ashley an A+ rating. This is an example of the world's oldest profession thriving in our modern world.
Posted by At Your Service on 2012-11-15:
Ashley is not Levitz. With that said, anyone who does even a modicum of research of Ashley Furniture, they learn that it is cheaply made furniture that readily breaks down. I don't think I'd ever pay for anything with their name on it.
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