MARROW, GEORGIA -- The payment made on two accounts that was more than the minimum amount due but the payment was only made to one account. The customer service people lied and hung up the phone. Now I am going to be charged 29.99 percent for both purchases after the promotion ends in a few months. Don't deal with these people. When asked why the card was never sent and I was told that it was mailed but I never received it and the customer service representative stated that I only asked one time. Don't DEAL WITH THESE PEOPLE!!! IT IS A MAJOR BAIT AND SWITCH!!!
JACKSONVILLE, FLORIDA -- So, we bought a patio seating set at the Blanding Store. After trying the other sets which had inferior cushions, we settled on the largest set in the showroom having the best cushions. After we got home we did a measurement and found the set was too large. We wanted to thin the order down by two of the modular pieces but were told they couldn't because of the shipping box configurations. Our next option was to cancel the order to which they agreed, but only with a store credit... no refund!
We tried to work around that by trying to select other patio furniture and perhaps also getting a patio table set, but the end result was to always end up paying more money, ultimately for furniture we didn't want. Our only recourse was to maintain the initial order and sell the left over pieces at a loss. This was preferable to us rather than spending more money for furniture we didn't want. Don't forget the insist on a delivery charge of $199 and warranty of $169. We won't ever return there nor recommend anyone to shop there. Buyer beware.
LAKE GROVE, NEW YORK -- We purchased a dresser from Ashley Furniture. It was delivered in June 2017. The delivery guy rushed us through acceptance. After he left I went to put clothes in the dresser and one of the drawers fell out (bracket and all). It appears that the dresser had previously been repaired before they delivered it to us. We called Ashley customer service immediately. Followed up and detailed letter with photos. Lots of phone calls but no resolution. They will not return our calls. Now we are stuck with this piece of crap. If you are smart just walk out of the Ashley store. The quality stinks and the service sucks.
HUMBLE, TEXAS -- On 3/28/2017 I purchased almost $10,000 worth of furniture for delivery 22 days later on 4/20/17. Three days before delivery I received a call from the sales person stating that the full mattress I ordered is no longer in stock and could I come in and select another one that is guaranteed to be in stock. Frustration began to set in because they waited three days before delivery to notify me that the mattress was no longer in stock. I went back to the store on 4/19/2017 (day before delivery) and selected and paid for another mattress that I was guaranteed, was in stock and guaranteed that the mattress would be delivered on 4/20/2017 with the rest of my furniture.
The mattress did not arrive with the rest of my furniture. I called my sales person with my complaint. The sales person said that was no problem that she could handle that and would call me right back. Meanwhile, the delivery person put me on the phone with the warehouse clerk. The warehouse clerk couldn't solve the problem so she transferred me to the store supervisor and he said it was out of his hands.
Meanwhile I was still waiting on the sales clerk to call me back. So, I called the sales clerk and it was nothing she could do either. So, I had to go back to the store to cancel the mattress order. Today, 4/21/2017 I trying to find me a mattress. I would not recommend anyone visit this store and surely not purchasing nothing from them. If you want to be frustrated...go to the Ashley Furniture Store in Humble, Texas.
FT MYERS, FLORIDA -- My husband and I bought a sofa on clearance, salesman told us delivery approx $80. After signing paperwork called their delivery (private) $120. After researching U-Haul we decided to get it ourselves. Hubby called Ashley, said they wouldn't help us senior citizens (I have 5lb limit with heart). We weren't allowed in showroom to remove what we already paid for. Considering our ages we were Forced, to surrender. But NEVER WILL RECOMMEND ASHLEY OR SISTER COMPANY CITY! Old but not stupid.
GAHNNA, OHIO -- We purchased dining room chairs on December 10th and were told they would be ready for pick up on December 20th. Here I am after driving two hours and borrowing a truck, and they only have four of the 8 chairs when we arrive. Then we went to Morris Home store (who owns Ashley). They are trying to make it right. But Ashley Furniture can go ** themselves. Now I have no dining room furniture before the Christmas dinner with the family!!! Pissed!
SHILOH, ILLINOIS -- These people are absolutely horrible and incompetent. We ordered a leather sectional that was the exact same model as the one in the store and after ONE MONTH they finally deliver the WRONG one. How do you get the order wrong when the one we order is right in front of them? To top that off they want us to wait another month to get a replacement. When asked for a refund they say that it will cost US 10% for their mess up. How do these people stay in business with such terrible customer service?
COLUMBIA, SOUTH CAROLINA -- NEVER will we ever buy any Ashley Furniture product or buy ANY product from Whit-Ash furniture store in Columbia, SC! A $1,800.00 sectional is crap. 4 yrs ago we were told buy a salesman the Durablend would last longer than leather and he said Ashley honors their warranties. All of that was a big lie. Neither Ashley or the furniture store will stand by their word. BEWARE of any Ashley furniture!
LAKELAND, FLORIDA -- Purchased a high end leather sectional in September. The unit was delivered approximately 10 days later and the sofa was damaged. We did not accept delivery of the sofa. Customer service sent a second sofa out about one week later. That sofa was also damaged, we did not accept delivery. A third sofa was sent for delivery on 14 Oct and that sofa had a hole in the leather.
We immediately called customer service again, and they have promised another delivery. My point is that we purchased new furniture and Ashley keeps sending out damaged furniture. One would think that there would be some sort of quality control within their system. If you purchase furniture from Ashley, I would recommend that you inspect it upon delivery. It should not take over a month to receive furniture you pay over $4,000 for.
After owning Ashley #5780252 recliner and half the footrest is starting to bend, material wrinkling bad. Talked to the people at ASHLEY Furniture. They wanted pictures and invoices. After they looked things over I got a e-mail saying I need to take it up with the company I bought the chair from. Nice way to stand by your products, BUYER BEWARE.