RICHMOND, VIRGINIA -- I purchased the Wilcot Shale Accent chair late March 2018, upon delivery the chair had a raw fabric edge at the left front leg. I promptly called customer service at Ashley Furniture, I spoke with D. **. She had a repairman scheduled for 04/07/18. The repairman made the problem worse, he tore the lining, pulled the fabric too tight making a pleat in the front of the leg, the lining now hangs in the front as well and is pulled. He also scratched the chair leg with the weight and pressure of his stapler.
When this was pointed out to him, he just colored it with a permanent marker. I told him the repair was unsatisfactory and I need customer service to call me. I waited several days and called them on the 11th. I spoke with D. ** again, she sent another repairman, he came on May 3rd. He did absolutely nothing, said he could not do any better. I called Ashley Furniture again after no one followed up with my email. I was told they would look into and get back to me.
They now say the repair that required a 2nd repairman is to "industry standards". I would point out, I paid $400 more for this chair at Ashley than it could be purchased at other online stores. So I have basically spent over $900 for a chair that is obviously not first quality. I want a refund or a new chair. A supervisor was supposed to be calling me to discuss, that was over a week ago. They lie and say they have called when they have not. I would not advise anyone purchasing anything from this store.
ONLINE, ARIZONA -- I ordered a rug online. When it arrived, it just wasn't the correct size and didn't look right. I paid $65.00 for the rug. I was told I could return it but had to pay the shipping cost. That cost was $ 50.00!! I was told I could not take it back to the local Ashley store as it was a 3rd party manufacturer and Ashley didn't stock the item. But they're selling the item??? So, I'm stuck with a rug and the experience cost me $ 65.00. BEWARE. Read all the fine print on Ashley's policies!!! I won't be purchasing from them again!!
MARROW, GEORGIA -- The payment made on two accounts that was more than the minimum amount due but the payment was only made to one account. The customer service people lied and hung up the phone. Now I am going to be charged 29.99 percent for both purchases after the promotion ends in a few months. Don't deal with these people. When asked why the card was never sent and I was told that it was mailed but I never received it and the customer service representative stated that I only asked one time. Don't DEAL WITH THESE PEOPLE!!! IT IS A MAJOR BAIT AND SWITCH!!!
JACKSONVILLE, FLORIDA -- So, we bought a patio seating set at the Blanding Store. After trying the other sets which had inferior cushions, we settled on the largest set in the showroom having the best cushions. After we got home we did a measurement and found the set was too large. We wanted to thin the order down by two of the modular pieces but were told they couldn't because of the shipping box configurations. Our next option was to cancel the order to which they agreed, but only with a store credit... no refund!
We tried to work around that by trying to select other patio furniture and perhaps also getting a patio table set, but the end result was to always end up paying more money, ultimately for furniture we didn't want. Our only recourse was to maintain the initial order and sell the left over pieces at a loss. This was preferable to us rather than spending more money for furniture we didn't want. Don't forget the insist on a delivery charge of $199 and warranty of $169. We won't ever return there nor recommend anyone to shop there. Buyer beware.
LAKE GROVE, NEW YORK -- We purchased a dresser from Ashley Furniture. It was delivered in June 2017. The delivery guy rushed us through acceptance. After he left I went to put clothes in the dresser and one of the drawers fell out (bracket and all). It appears that the dresser had previously been repaired before they delivered it to us. We called Ashley customer service immediately. Followed up and detailed letter with photos. Lots of phone calls but no resolution. They will not return our calls. Now we are stuck with this piece of crap. If you are smart just walk out of the Ashley store. The quality stinks and the service sucks.
KISSIMMEE, FLORIDA -- How can this company be in business with such poor quality furniture? I purchased a table/chairs set and in 3 or 4 months it started peeling, color coming off, revealing a whitish color under the brown tone. It's been over a year I purchase it, so imagine the look of it now. Note, we do not have kids!! We are just a couple. There's no excuse for something to be so cheap quality, also they overcharge for delivery and the deceitful promotional 0% rate (careful!!).
MOBILE, ALABAMA -- Ashley Furniture is selling Guardian warranties on their furniture and Guardian will not stand behind their warranties. They send out companies with techniques that does not have a clue what they are doing. Don't let Ashley sell you Guardian warranty. It is horrible.
FT MYERS, FLORIDA -- My husband and I bought a sofa on clearance, salesman told us delivery approx $80. After signing paperwork called their delivery (private) $120. After researching U-Haul we decided to get it ourselves. Hubby called Ashley, said they wouldn't help us senior citizens (I have 5lb limit with heart). We weren't allowed in showroom to remove what we already paid for. Considering our ages we were Forced, to surrender. But NEVER WILL RECOMMEND ASHLEY OR SISTER COMPANY CITY! Old but not stupid.
GAHNNA, OHIO -- We purchased dining room chairs on December 10th and were told they would be ready for pick up on December 20th. Here I am after driving two hours and borrowing a truck, and they only have four of the 8 chairs when we arrive. Then we went to Morris Home store (who owns Ashley). They are trying to make it right. But Ashley Furniture can go ** themselves. Now I have no dining room furniture before the Christmas dinner with the family!!! Pissed!
SHILOH, ILLINOIS -- These people are absolutely horrible and incompetent. We ordered a leather sectional that was the exact same model as the one in the store and after ONE MONTH they finally deliver the WRONG one. How do you get the order wrong when the one we order is right in front of them? To top that off they want us to wait another month to get a replacement. When asked for a refund they say that it will cost US 10% for their mess up. How do these people stay in business with such terrible customer service?