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Ashley Furniture Living Room Sets Consumer Reviews

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Leather living room suite
By -

DELAWARE -- We purchased an Ashley living room suite in March, 06, from Furniture and More in Dover, De. Upon getting it home and un-wrapping it we found the love seat frame broken. The sofa had staples which never touched the upholstery in the back area, a tear on the back and the cushions were installed unevenly. I called the store immediately and reported my finds. I was promised by the salesman he would fix the problem and he would call me the next day. (This is the same salesman who was to give me $100.00 off on both pieces of furniture. He made the commitment to me and my husband went into the store and paid.)

Anyway, we never got the discount. I waited two day for an answer from the store and when I didn't hear from them I called the store two days later. The salesman said, "I don't know what you are talking about." I refreshed his memory. Again I waited days for an answer. Again, I called Furniture and More. Had to explain to the salesman again what I was calling about. He said they would send out a technician to fix the problem. I told him I didn't want furniture that had to be repaired. I had paid for new furniture and that was what I wanted.

So he ordered another love seat. (He didn't order another sofa.) When the love seat came in we were told we had to deliver their broken love seat back to the store in order to get the new one. I told them it was their broken furniture and I felt they should be responsible for their own delivering. They refused. I called Ashley Furniture and told them of our circumstance with their furniture. ** said she would file a report to the marketing dept and then would get back in contact with me. No contact back was ever received. A furniture tech came to the house April 19, 06 and said he could not fix the sofa and he would give the report to the owner, **.

In the meantime I called Furniture and More several times, talked with the supervisor, left messages for **, the owner to call me. He never did. The supervisor was anything but nice to me. I made visits to the store, talked with the salesperson who made promises but never heard anything from him. Continued to call Ashley Furniture until yesterday. The person I talked with, **, indicated we may had been the ones who broke the furniture when we brought it home. (What about the upholstery being installed wrong, did we do that also?) I was really stressed out over her comment and I talked with several other supervisors with no help at all.

I had already, prior filed a report with the BBB. I had contacted our attorney and was getting ready to do whatever we needed to do to get this solved. I called Furniture and More again and talked with the floor supervisor who was very nice to me. She called me back in 15 min and said they would come and get the furniture on Monday May 14, 06 and give us a refund. This is what I had requested when we received the broken furniture. It could've saved a lot of stress instead of letting this go on for 6 weeks. So, now I am waiting for Monday to come and see what happens. However, I will never purchase anything from Ashley Furniture or Furniture and More.

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Really Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRANDON, FLORIDA -- Ashley Furniture Store in Brandon, FL. Since December 4, my wife and I purchased an entrance table and two end tables and a center table. All for $324.00. They didn't deliver on time. They didn't deliver the end tables and center table. We went to the warehouse. They were not there. We went to the main store, and they even cancelled the purchase. But as of this point they have not picked up the entrance table, and probably it will take forever for them to refund the money. They are good selling and promising, but actually bad in delivery the goods. The day we purchased the tables, there was another client protesting for their bad customer service. They are a true deception.

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Ashley and Guardsman Are Working Together to Steal Your Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOLINGBROOK, ILLINOIS -- Four years ago I purchased thousands of dollars of Ashley furniture and also 5 year warranty on the Ashley furniture. The cable broke to release the recliner. I called their warranty company for a repair. They don't take electronic submissions of claims. Following their procedures, I mailed them a repair request form and a picture of the sectional. After 13 days they denied the claim without looking at anything because their policy is claims must be reported within 5 days.

I called Ashley and their response was I didn't follow Guardsman's policy of filing paperwork within 5 days. I guess my biggest issue is that Ashley is totally unconcerned with helping their customer. They are selling warranties to customers from the Guardsman company that is full of gotcha clauses and has no intention of providing warranty service. After spending thousands of dollars at Ashley furniture, their complete refusal to help me in any way is surprising to me. It is clear to me that I will never buy any furniture from Ashley ever again. Ashley, I hope you enjoy the $179 that you stole from me for the furniture warranty as it will be the last you will receive from me or anyone I tell about your fraudulent warranty coverage.

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Waited 2 Months for Incorrect Furniture and Lost Direct Ship
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRENTWOOD, TENNESSEE -- Worst furniture buying experience we have ever had. Bought 5 piece sectional and 2 accent chairs in early December 2018. Part of sectional was delivered in late January. Waited another 10 days for the second delivery, and they brought the wrong piece and then went on to reorder the same incorrect piece. End of the second week in February 2019, we finally got the last two pieces of the sectional.

First week of February only one of the Direct Ship accent chairs was delivered. UPS lost the other one. UPS will not update us, only Ashley, Direct and the store personnel are so incompetent They cannot or will not update us. The personnel and customer service is despicable. When calling the Brentwood, TN store during the last 2 months, we get different people every time. They are promise to call back, but never do. Do yourself a favor. Don't shop here unless you are willing to wait months for your furniture!

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Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRENTWOOD, TENNESSEE -- I bought a living room set in November. Delivery was set for mid December. The first attempt the couch was ripped and we sent it back. The 2nd attempt the same thing - ripped. They left the couch so we had something to sit on. The 3rd, 4th and 5th attempt were all the same - rips in various place on the couch. The 6th attempt was caught at the warehouse and they never delivered it. I called multiple times. Most calls were ignored.

I asked for a refund and was told all sales are final. (Mind you, I have yet to receive my couch.) They then offered a 30% discount to keep the ripped couch. Do not buy from these people. THEY SELL CRAP FURNITURE ONLY TO BE SECONDED BY THEIR TERRIBLE SERVICE.

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Liar, Liar Pants on fire...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLEN BURNIE, MARYLAND -- We had a flood in our home, so we had to replace our living room set. We went to Ashley Furniture Store in Glen Burnie, MD 21061. We purchased a living room set. We were told our living room set would be in on the 13th. I called in on the 12th to see if it was still coming in on the 13th or perhaps it is already in. The girl said it will be in on the 13th.

So I called today which is the 14th of November and was told it wouldn't be in until December 9th. So I told the girl, "well can I get my money back because I need a set before the holidays?" She said, "Yes but you will be charged 10% for getting your money back..." I said, "Why will I be charged?" She said, "Because it says in the contract 2 to 8 weeks." I said to her, "But this is your fault, for telling us it would be in on that date." I said, "The salesperson promised us that it would be in. I don't think it is fair that we have to pay 10% after being lied to not once but twice." All the manager would say is, "Your contract says 2 to 8 weeks."

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Employee/Customer Satification
StarStarStarStarStarBy -
Rating: 5/51

DAYTONA BEACH, FLORIDA -- Just wanted to compliment the BEST SERVICE AND EMPLOYEE on our visit to the Ashley Furniture Store located in Daytona Beach, Florida!!! ''Throck" was by far the best salesman ever!!! He came up and introduced himself and pointed us in the directions needed for what we were looking for. He came to check on us every once in a while to see if we needed any extra help or questions... We didn't... but when we were ready to talk and decide... he was amazingly helpful and explained the products for us to think about!!! He was not pushy as some sales people can be. He was friendly and very helpful from the minute we meet him!

If you ever go to Ashley's in Daytona... I recommend you ask for "THROCK". He's down to earth and very knowledgeable about the furniture. Thank you "Throck" for a nice afternoon. Can't wait for my new living room to arrive!

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Cheap Constructed Furniture Broke in Less Than 5 Months!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FRESNO, CALIFORNIA -- I had some furniture I bought 2nd hand from Ashley and really liked it so I decided to buy some office furniture but when I went to the showroom I fell in love with a living room set which consists of love seat, electric recliner and a manual recliner and also a cocktail table that open up and has storage and a media end table that lifts up and stores our electronics to charge them. Anyway after 4 months the media end table started getting more hard to open and wouldn't close right. Then last week it bent at the hinge and pulled away from the wood (I heard the cracking sound) so realizing that it was just a defective table I called Ashley and submitted my pictures, etc.

After a week I hear NOTHING so I called them back and they say, "It is normal wear & tear not a manufacturer's defect." WHAT??? This stupid table literally fell apart in less than 5 mos. So they are going to do a "courtesy call to fix it" after they order the parts which will take about another month.

So the week I waited to hear something about my claim was just wasted time. So NOT going to buy the office furniture now! They don't want to admit any fault at all. I can just imagine how this "fix" is going to turn out. Over $2000 spent there being my first time and now my last time ever buying from them. I never would have imagined the way the sales people bragged on their "quality" furniture and their warranty that I would be treated like this by them.

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Great Service .. Highly Recommended
StarStarStarStarStarBy -
Rating: 5/51

ORLANDO, FLORIDA -- I went into my local Ashley Furniture a couple of weeks ago on a whim. I confess I had just bought a used couch and love seat at a second hand store that turned out to have serious problems (fleas, for one) because I didn't think I could afford a new one. I wish I had gone to Ashley's first. Imagine my surprise when I walked out an hour later with the perfect couch that was not much more than I had spent on the used set.

It was a costly lesson, but I would like to thank Ashley's for making it less painful than it could have been. The salesman, the clerk, the customer service phone personnel and the delivery were flawless. I don't often write a review. I have to be either very angry or very happy to do so. I'm thrilled to say I'm very happy this time :)

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Junk Furniture
By -

8823 PULASKI HWY, MARYLAND -- I bought living room furniture on 1-4-11.. it took 3 weeks for delivery. I was so happy to get it, after the man came in and set it all up for me, I started to clean it up the room and I noticed all the damage on ALL the tables. (coffee table and two end tables) And also the sofa, I called the store immediately.. they said somebody would call me back within the week. I waited and never heard from them, so I once again called the store. I've been hearing the same thing for about 8 weeks now. "We will call you by Friday."

So now what do I do? My husband is disabled and we have saved for a long time to buy new furniture.. I am so pissed off that this problem has been put on hold for so long now. Just yesterday the sales person who sold us the set called and said someone will be here this week but he could not give me a time. He did say "it would be some time on Wednesday." I guess we will see (ONCE AGAIN).

The tables are not repairable, there are gouge marks in the wood and nails coming through the side of our sofa in a few spots in which my infant grandson has bumped into or leaned up against and has gotten hurt. We should not have to be scared of the children in our home getting hurt on brand new furniture. The lampshades are bent and broken. They also say they can repair them as well, I don't think so! I want brand new lampshades and tables.

When I went to the store with my lampshades the salesperson said "We can give you the floor model lampshades." I PAID for brand new lampshades to be sent to my home, not the ones that are in the store for people to look at, test out, and use. I did not buy second hand furniture and will not have someone fix something I paid hard earned money for.

I want new lampshades and they did eventually call me back and say I will get brand new ones. But when? On the rate we're going, I never know when I am going to get new lampshades, tables, or a sofa. Or if it will even happen. Ashley Furniture's Policy is that they will immediately come out to fix/repair/or replace any damaged furniture.

In this case I DESERVE a replacement of brand new furniture since all of these damages were done before I even received any of the merchandise. Me and my husband have experienced mental anguish because of this wrongdoing. And Ashley Furniture have been quite stoic during this whole process and its inexcusable and all I am asking for is restitution or the furniture replaced in a timely matter. And the workers when I call do nothing but give me idiosyncratic responses to my concerns. All I want as the consumer is what I put my hard money out for and in a timely matter.

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Ashley Furniture Living Room Sets Rating:
Star Star Empty star Empty star Empty star
1.9 out of 5, based on 29 ratings and
66 reviews & complaints.
Contact Information:
Ashley Furniture
One Ashley Way
Arcadia, WI 54512
608-323-3377 (ph)
www.ashleyfurniture.com
customerservice@ashleyfurniture.com
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