DAYTONA BEACH, FLORIDA -- We purchased a power love seat and sofa with dual recliners at Ashley Furniture in 2012. It was made of "Durablend", that was supposed to last a long time and easy to clean. The Love Seat is peeling, in the arm area, seat area and head area. The sofa is hardly used so it has not peeled at this point. We called customer service, they pro-rated the love seat and after complaining that the sofa was part of the set, they gave us a Store Gift card for about 60% of the original purchase price.
We go to Ashley and are told we can use the Store Gift card but cannot get any sales or discounts advertised, WHAT A SCAM. Seems to me like a BAIT and Switch, they sell you inferior furniture that they know will peel within 2 years, they then offer you a store gift card so you have to come in and purchase something, but then you can not apply it towards the sale or discounts advertised, SCAM.
We ended up using the Gift card with discounts after speaking with the manager on the floor, for things other than furniture. I would never recommend Ashley or Durablend to anyone. They should not even sell the product, because they know it will not stand up and only peel or split... Another store in the area had sold the Durablend, but gave their customers a full refund and DO NOT CARRY OR SELL any Durablend!! That is where I will be purchasing new furniture in the future.
FLORIDA -- I contacted Ashley Furniture, only after 2 weeks they replied and wanted receipts, existing numbers on the tags etc., I faxed in to their office. I have never heard back from Ashley Furniture. Three years old and it's junk, my wife and I are on a fixed income and this doesn't help. Sitting on the couch leaves particles on your clothes falling from the effective areas. I am campaigning against Ashley here in Fort Myers, please don't waste your money on this "Crap".
We purchased a matching Ashley Furniture Sofa and Loveseat at the end of 2003 for our new home. We have this furniture in our living room and use the furniture every day. The set is Hunter Green in color and both the loveseat and sofa have buttons on the side whereas the seat becomes a recliner when button is pushed. There are two on each piece. The back reclines and a footrest pops out. They are extremely comfortable and we use the recliner feature daily.
What impressed me most is that all of the recliners still work every time, even after 10 years of daily use. Also, both of the pieces look just like they did the day they were delivered. There are no stains, rips, tears or blemishes anywhere in the fabric of the furniture. This is an unsolicited review from the owners of the furniture in Sarasota, FL.
KISSIMMEE, FLORIDA -- We purchased a reclining DuraBlend sofa and loveseat from Ashley Furniture in Dec 2011. We were also told that the DuraBlend is more durable than leather. We purchased the warranty for good measure, $1700 total, because we wanted the security. We don't have young children and don't allow the dog on the furniture, so we thought we were investing in good furniture that would last us.
Around April/May 2014 (over 2 years) we noticed a cracking in the fabric. On the arms and the back of the seats. Then a few months later a bubbling in the DuraBlend. I called the store and they said they only have a year warranty. I read the warranty on the Guardsman policy and the bubbling was not covered and they denied the claim I submitted. Shortly after the bubbling turned into tears and the tissue paper like fabric that is "tougher than leather" is the worst, thinnest, saddest excuse for furniture fabric I have ever seen.
I have purchased furniture from, Kanes, Rooms to Go, Flea Markets and even Mattress Barn, and it has held up so much better than this VERY expensive furniture from Ashley. I have to put furniture covers on my furniture. I'm so embarrassed of my furniture. It's disgusting that they sell this and make no apologies for the horrible furniture that people spend their hard earned money purchasing. I will NEVER buy from Ashley again.
HOUSTON, TEXAS -- I bought a sofa and loveseat from an Ashley local store in Houston, TX. They looked very good in the store. The salesperson and her lady manager insisted we pay extra for the extended warranty and they promised to refund the whole price of the warranty if we do not use it.
After few weeks the seats started to sink and the springs, actually the whole structure started to bend inwards, it seems to suck in the person setting on them as if they are shorter. Anyway, it was within the warranty so we called it in but they said that is not covered under the warranty. We explained that the whole structure of the sofa and the loveseat are collapsing but they insisted. We explained that the springs may have become loose and again they said it is not covered. What is covered then?
They referred us to the web page for their coverage that is many, many pages long of exception to coverage. We tried complaining, but no one cared to even return our calls. Unbelievably they keep sending us mailers and emails to come back and buy new stuff. Have they no shame?
DALLAS, TEXAS -- I bought a loveseat from Ashley Furniture and 2 weeks after I had it, I sat down to watch TV and the wood frame broke inside the sofa! I am 5'5" and 150lbs. - certainly not big enough to break a sofa. I called customer service and they told me that they would send a technician out a week later to "see" if they could repair it onsite. I told them that was ridiculous because it was brand new and should not have to be repaired in the first place but also that they should not have to cut through the upholstery to "repair" broken wood frame in my home.
I asked if they could just replace it with a new one but they said that they have a no return policy and the only thing they could do is try to repair it. How crazy is that!? Their written statements say that they guarantee the durabliity of the hardwood frames but from what I heard, they don't offer anything to back up that guarantee!!!! Do NOT buy from Ashley Furniture, it is cheap furniture. Terrible customer service.
COOKEVILLE, TENNESSEE -- We bought a leather love seat and sofa 13 years ago from Ashley in Lakeland Fl. We are still using this set and it looks like it did the day we bought it. We moved to Cookeville 3 years ago and did not think twice about buying another leather set from them. Big mistake. They now get their junk from China. We had to replace the cushions once. They did not hold their shape. Now the color is wearing off. They say it is because did not maintain it correctly. Meanwhile my old set still looks great, no wear and same treatment. Because it is in the family room, it gets more use. The new stuff not so much and looks like crap. All I can say is RUN FROM ASHLEY.
AUSTIN, TEXAS -- In 01/2008, we purchased (from an outside retailer)an Ashley Furniture brand sleeper sofa, dual reclining loveseat with console, and a wedge (to make a sectional). All is great with the sofa and wedge, however, after having this furniture for just a month we had to have the loveseat replaced. The reclining release is a metal lever with rubber from the top to about halfway down it that is between the arm and the cushion. When no one is sitting in it, the rubber is down far enough but when someone sits down, the cushion of course goes lower and this exposes bare metal to the fabric.
I reclined my seat one night and heard a ripping sound. I stuck my hand between the cushion and the arm where the lever is and the fabric on the side of the cushion had been ripped, totally exposing the stuff the cushion itself is made of. My husband checked his side and his had done the same thing. We called the retailer, they came that nite and picked the piece up, contacted the local Ashley representative and after a week and a half told me that they were going to replace the entire piece rather than just try to repair it. OK, cool deal, no problem.
About a week later we received the new piece. Again, all was going well until about a month to 6 weeks later my husband called me while I was on my way home from work and said that his side had ripped, yet again. About a week later, my side did the same thing. We again called our local retailer, they asked me to contact Ashley directly, so I did and was told this is the only complaint they have had since they switched to this new reclining release design and that they would forward the info to our local Ashley rep (this was on 04/11/2008).
Two days ago (05/20/2008) I was finally informed by the Ashley rep that we are the only people that have reported this issue. Now, they said that they have sold several hundred of the same piece that we have and also that there are at least seven different pieces that use this same design.
I was also told by the guy at our retailer's store that our rep had looked at his numbers and that just in his small service area, he had shipped roughly 750 pieces in the last year or so (not exactly sure on the time frame) with that same release and has had no complaints. My retailer is telling me that I can either select new furniture from his store and return what we have now or that the Ashley rep said that he could issue him a $200 (cash)credit which he could in turn give to me and we keep the current furniture "as is". Either way, I feel like we are getting fairly compensated but it's still frustrating having to deal with these things in the midst of the daily chores of life...
Now, I wrote all of this to let you know that if you have Ashley brand furniture with this kind of reclining release YOU NEED TO SEE IF THIS IS HAPPENING TO YOUR FURNITURE AS WELL!! If this is happening, please please please call Ashley Furniture and let them know so they will change the design so this does not continue to happen to other people because they, of course, cannot change the design based on a single complaint. I don't know about you, but when I pay good money for something, I don't think I should be having ANY problems with it after just a month.
CHERRY HILL, NEW JERSEY -- In 2011 we bought a DuraBlend loveseat and couch. We also bought the extended warranty. 2 years later to the day the couch started to peel and crack. The technician came out for inspection. Said there was pet damage and pet damage is not covered. So basically, they are not going to do anything about it. The material is clearly defective and Ashley refuses to stand by their product. Awful company, crappy product, waste of my hard earned money. I will never do business with them again.
BEAR, DELAWARE -- I purchased a sofa and loveseat set on March 15, 2014 and the cushions look like they are 5 years old. First of all the men who installed the furniture put the feet on wrong. Now after only having the furniture a few months, the cushions are mashed down like they are 5 years old. I wish I never purchased this furniture it is crap!!!