Ashley Furniture Love Seats

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1.9 out of 5, based on 9 ratings and
36 reviews & complaints.

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Three Years and our Leather Bonded Furniture is Shot
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Rating: 1/51
FLORIDA -- I contacted Ashley Furniture, only after 2 weeks they replied and wanted receipts, existing numbers on the tags ect, I faxed in to there office.....I have never heard back from Ashley Furniture...........Three years old and it's Junk, my wife and I are on a fixed income and this doesn't help.
Sitting on the couch leaves particles on your clothes falling from the effective areas...........I am campaigning against Ashley here in Fort Myers, please don't waste your money on this "Crap"
     
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Ashley Furniture--Functional and Flawless after 10 Years!
Posted by on
Rating: 5/51
We purchased a matching Ashley Furniture Sofa and Love Seat at the end of 2003 for our new home.

We have this furniture in our living room and use the furniture every day.

The set is Hunter Green in color and both the love seat and sofa have buttons on the side whereas the seat becomes a recliner when button is pushed. There are two on each piece. The back reclines and a footrest pops out. They are extremely comfortable and we use the recliner feature daily.

What impressed me most is that all of the recliners still work every time, even after 10 years of daily use.

Also, both of the pieces look just like they did the day they were delivered. There are no stains, rips, tears or blemishes anywhere in the fabric of the furniture.

This is an unsolicited review from the owners of the furniture in Sarasota, FL.
     
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No Furniture! Order Placed and Paid in Full 11/13/12; POOR Customer Service.
Posted by on
Rating: 1/51
PEORIA, ILLINOIS -- I placed my order 11/13/12. Prior to placing the order, I had made it very clear to the salesman that I needed the furniture quickly and was assured that would be no problem. However, after placing my order and signing the paperwork, I was informed the delivery date would not be until 12/18/12, with the reason given the holidays as the culprit. Although disappointed, I did agree to this delivery date after being assured by the salesman I would have my furniture by Christmas.

Delivery date arrived, passed and no phone call was received. I called the store 12/21 and was informed the salesman who I had dealt with was no longer at the store. Stated he had been "let go" due to false promises. Was informed my order had been delayed until 12/28 and that someone should have called me in regards to this. This person was very apologetic, said will speak with the manager and have someone follow up.

I did receive a phone call on 12/22 and was told after some phone calls were made, my loveseat could be delivered on the truck scheduled for 1/1/13 but my chair had been delayed again to 1/7/13. Was asked if I wanted my loveseat delivered when it came in on the 1st and I asked if I would have to pay another delivery fee. A manager was consulted and I was then told since there was such a long wait for my ordered furniture and because of the poor customer service by the original salesman, there would not be another delivery charge.

I requested for my loveseat to be delivered when it arrived on the truck around the 1st and I was told I would receive a phone call the moment it arrived. Of course, no phone call was received around the 1st or on the 7th. I called the Peoria store the evening of the 7th, and inquired about my order. First I was told the order was delayed until the 14th. I asked why I was not called regarding the delay. I was placed on hold, then was informed the chair had arrived but the loveseat was delayed until the 14th, and when it arrived, I would be called to make arrangements for delivery.

I then reminded the individual about the 12/22 verbal agreement regarding the separate deliveries with no extra charge. She expressed no knowledge of this and stated would have the manager call and discuss with me first thing 1/8/13. It is now 945 pm and no phone call was received. Surprise, surprise.
     
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leet60 on 01/09/2013:
Ashley furniture has horrible reviews here, especially regarding delivery. I do want to point out, if there was no firm promise in writing as a part of your sales contract, any verbal agreements are worthless. Most sales contracts have a caveat similar to "any promises made not specifically listed in this written agreement are invalid".
Obsfucation on 01/09/2013:
You should take this oppurtunity to cancel the sale and get your money back. If you had received the furniture, you'd quickly find that it is crap. Bail out while you still can. Since they failed to deliver, don't let them try and hit you with a re-stocking fee.
clutzycook on 01/09/2013:
Agreed. Get EVERYTHING in writing! Better yet, take notes, or have a witness with you do it. Record date, time, names, people involved, what was said and promised. Have everyone sign the paper once the exchange is complete.
At Your Service on 01/10/2013:
Did you place the order with a credit card or some other form? If you've placed your order with a credit card you are close to your 60 day limit for disputing the transaction.

It's far too often that home furnishing retailers promise product and can't deliver. I would humbly suggest contacting your bank immediately and DISPUTE THE TRANSACTION IN WRITING.

With respect, if you don't than you'll be stuck with what you're going to get handed to you.

So, with that said, best of luck -- 'cause you're going to need it.
wjk898 on 01/10/2013:
Ashely did the same thing to me. Far as I can tell they NEVER have available the item(s) you purchase. This site and several other ALL have nomerous complaints of this exact nature. I was lucky. I cancelled my order because I was leaving town for 6 months and they couldn't give me a date they would deliver the item. Fortunately for me they gave me a refund on the spot. But you will see, most people are not so lucky.

Although I am a big proponent for cheap "throw away" funiture (because for the most part, that is all you can find these days), stay away from this outfit. This is NOT an isolated experience. This store shows stuff they often have no ability to deliver. Read this and other sites. You'll see.
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Poor Design...
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AUSTIN, TEXAS -- In 01/2008, we purchased (from an outside retailer)an Ashley Furniture brand sleeper sofa, dual reclining loveseat with console, and a wedge (to make a sectional). All is great with the sofa and wedge, however, after having this furniture for just a month we had to have the loveseat replaced. The reclining release is a metal lever with rubber from the top to about halfway down it that is between the arm and the cushion. When no one is sitting in it the rubber is down far enough but when someone sits down the cushion of course goes lower and this exposes bare metal to the fabric. I reclined my seat one night and heard a ripping sound. I stuck my hand between the cushion and the arm where the lever is and the fabric on the side of the cushion had been ripped, totally exposing the stuff the cushion itself is made of. My husband checked his side and his had done the same thing. We called the retailer, they came that nite and picked the piece up, contacted the local Ashley representative and after a week and a half told me that they were going to replace the entire piece rather than just try to repair it. OK, cool deal, no problem.

About a week later we received the new piece. Again, all was going well until about a month to 6 weeks later my husband called me while I was on my way home from work and said that his side had ripped, yet again. About a week later, my side did the same thing. We again called our local retailer, they asked me to contact Ashley directly, so I did and was told this is the only complaint they have had since they switched to this new reclining release design and that they would forward the info to our local Ashley rep (this was on 04/11/2008). Two days ago (05/20/2008) I was finally informed by the Ashley rep that we are the only people that have reported this issue. Now, they said that they have sold several hundred of the same piece that we have and also that there are at least seven different pieces that use this same design.

I was also told by the guy at our retailer's store that our rep had looked at his numbers and that just in his small service area he had shipped roughly 750 pieces in the last year or so (not exactly sure on the time frame) with that same release and has had no complaints. My retailer is telling me that I can either select new furniture from his store and return what we have now or that the Ashely rep said that he could issue him a $200(cash)credit which he could in turn give to me and we keep the current furniture "as is". Either way, I feel like we are getting fairly compensated but its still frustrating having to deal with these things in the midst of the daily chores of life...

Now, I wrote all of this to let you know that if you have Ashley brand furniture with this kind of reclining release YOU NEED TO SEE IF THIS IS HAPPENING TO YOUR FURNITURE AS WELL!! If this is happening, please please please call Ashley Furniture and let them know so they will change the design so this does not continue to happen to other people because they, of course, cannot change the design based on a single complaint. I don't know about you, but when I pay good money for something, I don't think I should be having ANY problems with it after just a month...
     
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Anonymous on 05/22/2008:
Tammy will be along to post some corp contact info for you. Not sure if anyone has ever gotten any results from it though. Good luck to you with Ashley!
Tammy02 on 05/27/2008:
An email was sent to "aprice76".
Tammy02 on 06/10/2008:
The store has been in contact with both "aprice76" and their Ashley Marketing Specialist regarding this situation and "aprice76" was made aware of the reasonable resolution that was reached.
MRM on 06/10/2008:
Tammy, I wish that you were cloned a thousand times with great and caring customer service that you are.
MRM on 06/10/2008:
Tammy, keep hope alive with Ashley Furniture!
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Why Waste Money On A Warranty?
Posted by on
We purchased a leather couch and loveseat from Ashley's, which was quite expensive, and thought we had quality furniture. Within four months, the color was rubbed off the back of the lovseat. We also had another problem prior to that, and the technician was sent to correct that problem. In order to get the original set replaced, we were required to buy a more expensive couch and loveseat since the original style had been discontinued. We also had to add more toward the extended warranty on the leather.

Everything was okay for the first month, then we noticed a slight scrape, or maybe a defect in the leather. A representative at Ashleys Customer Service informed me that since the furniture had been delivered more than 48 hours ago, that the problem was not covered by their warranty, and that unless I knew how it happened, the extended warranty would not cover the damage either.

This is a total ripoff by Ashley that they will not honor any type warranty. Never again will I purchase an item from Ashleys.
     
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Anonymous on 04/04/2011:
Thanks for warning others. It's a shame they have such awful service and products. I was just going to say that its not a normal day here without a Radialabs or Ashley complaint, and bam - here it was.
saj80 on 04/04/2011:
Ashley Furniture and quality do not belong in the same sentence together.
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Ashley Furniture - Worst Furniture - Worst Customer Service
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FREMONT, CALIFORNIA -- We purchased a microfiber sofa and love seat recliner from the Ashley furniture store in Fremont in August 2007. The furniture when it arrived was as expected. But within a few weeks we started noticing micro fiber elements sticking out from all parts of the furniture - this was not fiber leaking from the seams but rather fiber magically leaking from within the fabric all over.

I opened a case with their customer service in Southern California back in Feb 2008. An Ashley Furniture technician came home in April to look at the leaks and stated that he had never seen anything of this nature in his entire tenure and was going to recommend the quickest possible resolution. After waiting for a couple of weeks and still not hearing back from their customer service, I called them and to my surprise was told that the technician had stated in his report that the leak was "normal" and we "may have" used a high power vacuum and caused the same.

After many more conversations, their customer service agent "Jamie" called me up in early May to state that Ashley would take back the furniture and would give us store credit to buy an alternate set. I waited for a couple of more weeks to get the credit - but nothing happened. On May 17th, I again called up Jamie who indicated that her supervisor "Ron" or manager "Tran" were supposed to have gotten back to me by now - and apologized profusely for the delay. Two more weeks go by and nothing happens. I called back on the 7th of June and to my surprise was told by "Kim" (another customer dis-service rep) that "Jamie" had quit the company and had thrown all her case paper work in the trash.

After being asked to speak to the manager, I was transferred to Tran who wanted me to send him pictures of the leaking fiber (to start the process all over again) for him to make a decision on by Tuesday (6/10). I posted a youtube video and sent him a link. Till date - as expected - no response. I am quite sure they have no intention of fulfilling their warranty. We paid $1800 for furniture that looks like a camel going through puberty.

Store Purchased From: Ashley Furniture - Fremont, CA
When Purchased: August 2007
What was purchased: Microfiber Sofa & Loveseat Recliner
Amount Paid: $1800 (approx)

Ashley Furniture Customer Service Phone #: 1-866-512-7453
Customer Service Contact Name: Jamie (originally), VTran (manager)

Youtube Video of the Leaking Furniture:

     
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Tammy02 on 06/13/2008:
A M3C message was sent to "shrekogre10".

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!
mykeetaun on 06/17/2008:
Why not put the furniture in the back of a truck and park in front of the store with a sign SEE ME BEFORE YOU BUY ANYTHING HERE!

Tammy02 on 06/24/2008:
Ashley Furniture Industries, Inc. responded to "shrekogre10" by leaving a M3C message on 06/13/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "shrekogre10" reply to our message, we will review the information and proceed from there.
DigitalCommando on 06/24/2008:
Maybe if you put as much effort into monitoring your customers satisfaction during and after the sale as you do monitoring this website, your need to monitor this site would go away. YOU should be the one contacting the errant store in an attempt to salvage what's left of your bad reputation. I would like to thank you Tammy for a least making an effort here to address the situation and hope that your efforts continue in that direction.
Tammy02 on 07/10/2008:
Since AFI does not have access to each of the stores individual sales records, we are unable to monitor their customer’s satisfactions. Because, the vast majority of consumers who post on M3C or any other complaint forum do not provide their name or where they purchased from, we are limited to how we can assist them.

If the consumer responds to my M3C message or email, with the name that appears on the invoice and the name and location of the store, we do contact the proper parties to look into the situation in further detail. However, if the consumer does not provide us with the necessary information we request, we are unable to let the store know their customer has an issue.
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Terrible Quality & Highway Robbery
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NEVADA -- In 2005, my husband and I fell in love with a red durapela couch set at our local Ashley furniture store. As we never buy on impulse, we visited this store about 5 times and asked all kinds of questions before we decided to purchase the set.

We asked specifically about the durapela and how durable it really was. We were informed it was the highest of qualities, very strong, the color would stay, etc. They were so sure, they offered a lifetime warranty on the whole couch! We were also pleasantly surprised when the manager informed us that durapela was "stain resistant". With two kids and the words stain resistant, we were sold.

The nightmare began... It took FIVE months to receive our couches. FIVE months of being told they were on back order, they were so popular the company couldn't keep up, etc. We asked to cancel our order and were told couldn't.

The couches arrive and one leg is cracked in down the middle. The store informs us that once the furniture is at our home, they assume no more liability. We'll have to call Ashley Corp. We made several calls with no return call.

The durapela is NOT stain resistant, not in the least. Simple things like WATER cause "puddle" like stains and you have to use a special soap to clean it or the puddle-stain gets even bigger. Then after you clean it, the fibers rub off, leaving your once brilliant red couch with a tarish black tinge.

The back corners of the couch have ripped seams.

There are several broken springs which have ripped through the material and are now destroying the cushions.

The fluff in the back of the couch has compressed to nothing where the cushions meet so that when you sit, you get sucked in between the back cushion and the seat cushion.

And about three of the legs now have the cracks down the middle and the ultra thin paint has several chips, making the couch look even more ghetto.

Needless to say, I'd never buy from Ashley again. We paid WAY TOO MUCH money, for this type of quality. These couches are three years old and I think their only use is a good donation tax write-off.
     
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tnchuck100 on 01/13/2008:
What do you mean you could not cancel? I would have, in a heartbeat. No responsibility once it's in your house? Pure BS. What about the "Lifetime Warranty"? I know, it was not in writing and they say "we never said that". Right?

It's not much help now but at least you know you are not alone. As you can see on this site Ashley Furniture is one of the worst, if not THE worst furniture company in existence.
Integrity101 on 01/14/2008:
We couldn't cancel as we'd already paid for the furtiture. They said we could pay the 20% restocking fee and cancel, but we had no desire to lose near 300.00! The lifetime warranty wasn't on the whole couch, just the frame. Of course, not what we were told.

Seriously, I won't be buying from Ashley ever again. I wish I would have seen this site...
Tammy02 on 01/24/2008:
The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. If a store is unable or unwilling to assist with a warranty claim, Ashley’s corporate office can assist by notifying the store of their warranty obligations. We request that you consider contacting the Ashley Furniture Consumer Affairs Department. We are here to help!

Our contact information is as follows:
Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
Tammy02 on 02/12/2008:
Ashley Furniture Industries, Inc. responded to "Integrity101"s personal email on 01/24/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "Integrity101" reply to our email, we will review the information and proceed from there.
Integrity101 on 02/12/2008:
Ashley Furniture Industries- or Tammy02,

The store in question no longer exists. We had moved from said town and on a recent visit and discovered the store is not there. And why would Ashley being willing to back us now, when in the past we received no support?

Regardless, your office should handle issues with quality, despite what store managers decide to do. It's your name that is on the line, not Manager John Doe's name.

It's obvious, based on my experience and those listed on this site that Ashley has poor quality furniture. The furniture isn't worth the money we paid.

Why don't you address the issues listed in my post? Durapela is NOT stain resistant, a claim made by Ashley. So that misinformation aside- Why do the fibers rub off when I clean the couch? No couch should do that. You should be able to clean your couch without losing pieces of the couch each time. A professional cleaning is 200.00 per couch because the fibers are so delicate! Ridiculous...

Why are the springs broken? No one jumps on our couch, including our children.

Why are the seams ripping, in the same places? A problem well noted on this site.

Why is the paint on the legs so delicate? You have to know that couch legs are exposed to some reasonable beating, the vacuum for one.

Why do the covers on the seats slip forward, and the fluff on the back of the couch compress so that you get sucked in between the two when you sit?

If you'd really like to assist, here's how you can-

Replace my couches with a different set (equal to what we paid) or refund our money. If I don't receive a reply, I'll assume Ashley is not really interested in correcting this problem.
Tammy02 on 02/15/2008:
Since "Integrity101"s original place of purchase is no longer able to assist with warranty claims, I have sent "Integrity101" an email suggesting to send us the necessary information so we are able to assist according to our warranty. Once we receive the information, the next available Consumer Affairs Representative will be in contact with "Integrity101".
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Bad Product, Worst Customer Service, Worst Extended Warranty
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I bought a Sofa and Love Seat from an Ashley local store in Houston, TX. They looked very good in the store. The Salesperson and her lady manager insisted we pay extra for the extended warranty and they promised to refund the whole price of the warranty if we do not use it.

After few weeks the seats started to sink and the springs, actually the whole structure started to bend inwards, it seems to suck in the person setting on them as if they are shorter... Anyway, it was within the warranty so we called it in but they said that is not covered under the warranty. We explained that the whole structure of the sofa and the love seat are collapsing but they insisted. We explained that the springs may have become loose and again they said it is not covered. What is covered then?

They referred us to the web page for their coverage that is many, many pages long of exception to coverage.

We tried complaining, but no one cared to even return our calls.
Unbelievably they keep sending us mailers and emails to come back and buy new stuff. Have they no shame?
     
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Don't Buy Ashley Furniture!
Posted by on
Rating: 5/51
STATEN ISLAND, NEW YORK -- I purchased the Commando Black Sofa & Love Seat September 2011, by December the vinyl was peeling away from the fabric and the cushions were sinking. I contacted Ashley about the problem, Since I have never seen something like this before I felt they should have checked it for manufacturing defects and substandard fabric. Their response to me was they has nothing to do with the warranty of the furniture, and the store I purchased it from said the fabric wasn't under warranty (I guess that because they know it garbage) Now I'm out of $1000 dollars.
     
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trmn8r on 10/06/2012:
Exactly what I was thinking before I saw that you wrote it - they know it's garbage when they sell it to you.
Alain on 10/06/2012:
Judging from most Ashley reviews (similar to yours), they just don't care about customer service or quality. They are, however, consistent. You can receive poor quality and service at most Ashley stores coast to coast.
Sandy in Canada on 11/05/2012:
My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.
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NEVER buy anything from this retailer. They sell you, close the store and tough luck afterwards
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S. PORTLAND, MAINE -- Purchased a love seat late 2009 as well as a 5 year extended warranty. 3 years pass, have an issue with the piece and both Ashley Furniture and the company Ashley was selling their warranty, both refuse to do one thing for me. Warranty company, Elite, say because the store I purchased the piece from closed, they can do nothing. BULL. They have NOTHING to do with the individual store. Ashley says the same thing, that I need to address the situation with the company THEY sold me the warranty for. I am sure Ashley got a piece of the $60 I paid for the policy but they wash their hands.

DO NOT buy one piece of furniture from this company nor ever buy a 'warranty' from a fraudulent company named Elite.
     
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At Your Service on 11/16/2011:
Frankly, this is why it generally pays to know a little bit about how the warranty coverage is handled before making the purchase. I have found the best warranty programs directly from the manufacturer or retailers.
trmn8r on 11/16/2011:
I've heard an identical complaint about extended warranties and completely different companies.
Venice09 on 11/17/2011:
No one wants to honor warranties anymore, regardless of the retailer, manufacturer or company. This is easy to figure out from reading the reviews. Extended warranties are even worse.
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