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Ashley Furniture Love Seats

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33 Reviews & Complaints

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Once you buy it, you are married to it, no returns.
Posted by Rparente on 01/01/2006
ORLANDO, FLORIDA -- My wife and I bought a leather sofa and love seat at Ashley Furniture, color chocolat. After testing all leather sofas in the store, we found one model that did not make you slide when you sit on it. The color was a dark brown (chocolat) which looked well in the store (due to the ilumination).
We got a phone call setting the delivery time to a Friday from 12 to 3pm. We stayed home until 3:30 pm waiting and nothing came, so we left for an appointment. When we came back in the evening, they had delivered and my son signed the receipt.
Then we found a ugly living room, so dark, with a sofa much darker than the one we saw in the store and sliding too much when you sit on it.
I called the store immediately asking for a replacement for another lighter color. I was informed that it would not be possible, since "once you received it, it is yours" the customer service rep told me.
So, next day I went to the store to talk to the manager. Mr. Rick O., the manager, refused to exchange the set unless I pay 20% re-stocking fee.
I told him that was not acceptable, I was never informed about a restocking fee when I bought it. Then I got upset and said I would return the merchandise, pay the 20% fee and not buying anything more from that store. He said they would not receive the merchandise back, unless for exchange added the restocking fee.
Here is the most upseting thing: I had to accept it and pay the fee, because on the back of the sales order there is a "cancellation clause" written in light gray (on purpose so no one would read it) telling that all furniture is special order, non cancellable, non refundable and there will be a 20% restocking fee for exchanges.
Well, I do not have money to hire an attorney to check if I have any rights to contest that, although I called my credit card company and they said I could do a charge back, but Ashley could contest it and I would have to fight in court.
It was a $1706 purchase and I had to pay $365 more to exchange. I don't think it was worthed a law suit.
So, PAY ATTENTION TO THE LIGHT GRAY TEXT in the back of your order, and remember that the salespeople do not tell you that if the sofa does not fit your room or if comes in a wrong color you will end up with a restocking fee.
Better yet, DO NOT BUY from Ashley Furniture, it is not worthed the risk, there are many other good store out there with better customer support, that's my opinion.
I did not receive the new set yet, I hope they do not read this before I get it.

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Posted by guchiedad on 2006-01-01:
It's unfortunate that you had to leave for an appointment, thus leaving your son to accept the furniture. It may have been possible to refuse the sofa at the time of delivery because it was "not what you ordered." Then you may not have been subject to the restocking fee.
Posted by Dr. Jeecheroo on 2006-01-02:
Make sure you don't go on The Price is Right. They are sponsered by Ashley.
Posted by Anonymous on 2006-01-03:
...And where did you get that docjee? Not working days anymore, huh? Stealing from my reviews now, "Mr. Cut and Paste?
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Terrible Quality & Highway Robbery
Posted by Integrity101 on 01/13/2008
NEVADA -- In 2005, my husband and I fell in love with a red durapela couch set at our local Ashley furniture store. As we never buy on impulse, we visited this store about 5 times and asked all kinds of questions before we decided to purchase the set.

We asked specifically about the durapela and how durable it really was. We were informed it was the highest of qualities, very strong, the color would stay, etc. They were so sure, they offered a life time warranty on the whole couch! We were also pleasantly surprised when the manager informed us that durapela was "stain resistant". With two kids and the words stain resistant, we were sold.

The nightmare began... It took FIVE months to receive our couches. FIVE months of being told they were on back order, they were so popular the company couldn't keep up, etc. We asked to cancel our order and were told couldn't.

The couches arrive and one leg is cracked in down the middle. The store informs us that once the furniture is at our home, they assume no more liability. We'll have to call Ashley Corp. We made several calls with no return call.

The durapela is NOT stain resistant, not in the least. Simple things like WATER cause "puddle" like stains and you have to use a special soap to clean it or the puddle-stain gets even bigger. Then after you clean it, the fibers rub off, leaving your once brilliant red couch with a tarish black tinge.

The back corners of the couch have ripped seams.

There are several broken springs which have ripped through the material and are now destroying the cushions.

The fluff in the back of the couch has compressed to nothing where the cushions meet so that when you sit, you get sucked in between the back cushion and the seat cushion.

And about three of the legs now have the cracks down the middle and the ultra thin paint has several chips, making the couch look even more ghetto.

Needless to say, I'd never buy from Ashley again. We paid WAY TOO MUCH money, for this type of quality. These couches are three years old and I think their only use is a good donation tax write-off.
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Posted by tnchuck100 on 2008-01-13:
What do you mean you could not cancel? I would have, in a heartbeat. No responsibility once it's in your house? Pure BS. What about the "Lifetime Warranty"? I know, it was not in writing and they say "we never said that". Right?

It's not much help now but at least you know you are not alone. As you can see on this site Ashley Furniture is one of the worst, if not THE worst furniture company in existence.
Posted by Integrity101 on 2008-01-14:
We couldn't cancel as we'd already paid for the furtiture. They said we could pay the 20% restocking fee and cancel, but we had no desire to lose near 300.00! The lifetime warranty wasn't on the whole couch, just the frame. Of course, not what we were told.

Seriously, I won't be buying from Ashley ever again. I wish I would have seen this site...
Posted by Tammy02 on 2008-01-24:
The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. If a store is unable or unwilling to assist with a warranty claim, Ashley’s corporate office can assist by notifying the store of their warranty obligations. We request that you consider contacting the Ashley Furniture Consumer Affairs Department. We are here to help!

Our contact information is as follows:
Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
Posted by Tammy02 on 2008-02-12:
Ashley Furniture Industries, Inc. responded to "Integrity101"s personal email on 01/24/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "Integrity101" reply to our email, we will review the information and proceed from there.
Posted by Integrity101 on 2008-02-12:
Ashley Furniture Industries- or Tammy02,

The store in question no longer exists. We had moved from said town and on a recent visit and discovered the store is not there. And why would Ashley being willing to back us now, when in the past we recieved no support?

Regardless, your office should handle issues with quality, despite what store managers decide to do. It's your name that is on the line, not Manager John Doe's name.

It's obvious, based on my experience and those listed on this site that Ashley has poor quality furniture. The furniture isn't worth the money we paid.

Why don't you address the issues listed in my post? Durapela is NOT stain resistant, a claim made by Ashley. So that misinformation aside- Why do the fibers rub off when I clean the couch? No couch should do that. You should be able to clean your couch without losing pieces of the couch each time. A professional cleaning is 200.00 per couch because the fibers are so delicate! Rediculous...

Why are the springs broken? Noone jumps on our couch, including our children.

Why are the seams ripping, in the same places? A problem well noted on this site.

Why is the paint on the legs so delicate? You have to know that couch legs are exposed to some reasonable beating, the vacuum for one.

Why do the covers on the seats slip forward, and the fluff on the back of the couch compress so that you get sucked in between the two when you sit?

If you'd really like to assist, here's how you can-

Replace my couches with a different set (equal to what we paid) or refund our money. If I don't receive a reply, I'll assume Ashley is not really interested in correcting this problem.
Posted by Tammy02 on 2008-02-15:
Since "Integrity101"s original place of purchase is no longer able to assist with warranty claims, I have sent "Integrity101" an email suggesting to send us the necessary information so we are able to assist according to our warranty. Once we receive the information, the next available Consumer Affairs Representative will be in contact with "Integrity101".
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Why Waste Money On A Warranty?
Posted by Hurricane hunter on 04/04/2011
We purchased a leather couch and loveseat from Ashley's, which was quite expensive, and thought we had quality furniture. Within four months, the color was rubbed off the back of the lovseat. We also had another problem prior to that, and the technician was sent to correct that problem. In order to get the original set replaced, we were required to buy a more expensive couch and loveseat since the original style had been discontinued. We also had to add more toward the extended warranty on the leather.

Everything was okay for the first month, then we noticed a slight scrape, or maybe a defect in the leather. A representative at Ashleys Customer Service informed me that since the furniture had been delivered more than 48 hours ago, that the problem was not covered by their warranty, and that unless I knew how it happened, the extended warranty would not cover the damage either.

This is a total ripoff by Ashley that they will not honor any type warranty. Never again will I purchase an item from Ashleys.
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Posted by Anonymous on 2011-04-04:
Thanks for warning others. It's a shame they have such awful service and products. I was just going to say that its not a normal day here without a Radialabs or Ashley complaint, and bam - here it was.
Posted by saj80 on 2011-04-04:
Ashley Furniture and quality do not belong in the same sentence together.
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Will they really beat the price?
Posted by Olympia on 10/21/2009
FAIRFIELD, NEW JERSEY -- I went into Ashley's Furniture on Rt.46 New Jersey to buy a couch, loveseat, and tables. I found the ones that I liked. I spoke to the salesman (who was wonderful) about purchasing the selected items and that I had seen them in another furniture store for a cheaper price. He said that they would match and beat the price by 10% if I should proof of the other stores' prices. So I went to the other store and asked them to write it up for me. The owner at the other store wrote it up on the back of his business card - he wrote the model number and price. I took that card to Ashley's Furniture detailing the prices and items. Do you think that I got that "Beat Your Price and discount 10% deal? NO! I was there one hour and forty minutes with saleperson. The saleperson was great but it was the manager who was not interested in making a deal! In today's market, wouldn't you want to make a deal/sale for your store? The manager has to approve the transactions and she was by no way friendly or helpful in making a transaction happen. SO for anyone looking to get that 10% deal - good luck because it is a lot harder than they make it seem! Make sure you have everything itemized by picture, color, size, shape, and anything else you can think of. They will find something to not give you that 10% off!

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Posted by Anonymous on 2009-10-21:
You probably dodged a bullet there. Read the reviews cpncerning the quality of Ashley furniture. You may find you don't want ti after all.
Posted by Anonymous on 2009-10-22:
ADVERTISED price. NOT a price written on the back of a business card. And did you tell the competition you were going to Ashley? You wasted that guys time, which is money, to try to beat another store. Tacky.
Posted by PepperElf on 2009-10-22:

as far as the store knows you might have written it up yourself or bribed the man into claiming that was the price

they need to use something they can verify

because yes there are people out there who would run scams to get something extra cheap

this way with a printed advert it can be verified to be accurate
Posted by Anonymous on 2009-10-22:
At Walmart, we price match, IF you bring in the AD.
Posted by Anon on 2013-11-16:
I am located in Florida and recently purchased a sofa love seat combo from Ashley. I did not intend to purchase it from them and told the salesperson that immediately as to not waste his time. I explained that I would be getting it from the NEX bc they sell Ashley at a military discounted price with no tax and they where having an additional 25% off. I was only in the store bc the model I wanted weren't at the NEX for me to physically see. The salesperson continued to persuade me to get my sofa and love seat from his store claiming the 110% price match no matter what. After thinking it over we decided to go with Ashley since they price matched everything and could guarantee delivery in 2 wks versus 12 at the NEX, however, they charged us tax which was $158. I hate to be a bugger but the salesperson kept assuring me that after they price matched that I would be getting an additional 10% to make up for the tax. But when we came in to sign the paperwork and pay a different guy said no they couldn't give it to us. At this point I am like oh well but at the same time I don't like it when a company says 1 thing and does another.
Posted by Debbie on 2014-03-10:
I wish that I had been smart enough to read these reviews before I bought a $600 power recliner for my husband a week before Christmas 2013. Less than 2 months later the power part of it didn't work anymore. There is no other way to operate the chair so it is completely useless. I bought this recliner from the Ashley in Reynoldsburg, Ohio. I called to get service on it, and find out they outsource service to a company called US Quality in Houston Texas. When you call there you are on hold for at least 20 minutes, then you have to wait a month or more for someone to come out to fix it. I told the manager at the store that I wanted to exchange the chair or I want my money back. Why should we wait for a repair on a useless chair for a month? She really couldn't have cared less, no empathy whatsoever. (Her name is Theresa) She said that there is a manufacturers warranty for a year on it. Who would want a chair that breaks down in 2 months??? I am still waiting to see if the repair people show up. From what I have read, that is a real issue with this company. I will never buy another stick of furniture from that place again! And you know how it goes, I will tell everyone that I can about this, and already have.
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Don't Buy Ashley Furniture!
Posted by Angeladajka on 10/06/2012
STATEN ISLAND, NEW YORK -- I purchased the Commando Black Sofa & Love Seat September 2011, by December the vinyl was peeling away from the fabric and the cushions were sinking. I contacted Ashley about the problem, Since I have never seen something like this before I felt they should have checked it for manufacturing defects and substandard fabric. Their response to me was they has nothing to do with the warranty of the furniture, and the store I purchased it from said the fabric wasn't under warranty (I guess that because they know it garbage) Now I'm out of $1000 dollars.
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Posted by trmn8r on 2012-10-06:
Exactly what I was thinking before I saw that you wrote it - they know it's garbage when they sell it to you.
Posted by Alain on 2012-10-06:
Judging from most Ashley reviews (similar to yours), they just don't care about customer service or quality. They are, however, consistent. You can receive poor quality and service at most Ashley stores coast to coast.
Posted by Sandy in Canada on 2012-11-05:
My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Furniture! Order Placed and Paid in Full 11/13/12; POOR Customer Service.
Posted by Rchlwsh on 01/09/2013
PEORIA, ILLINOIS -- I placed my order 11/13/12. Prior to placing the order, I had made it very clear to the salesman that I needed the furniture quickly and was assured that would be no problem. However, after placing my order and signing the paperwork, I was informed the delivery date would not be until 12/18/12, with the reason given the holidays as the culprit. Although disappointed, I did agree to this delivery date after being assured by the salesman I would have my furniture by Christmas.

Delivery date arrived, passed and no phone call was received. I called the store 12/21 and was informed the salesman who I had dealt with was no longer at the store. Stated he had been "let go" due to false promises. Was informed my order had been delayed until 12/28 and that someone should have called me in regards to this. This person was very apologetic, said will speak with the manager and have someone follow up.

I did receive a phone call on 12/22 and was told after some phone calls were made, my loveseat could be delivered on the truck scheduled for 1/1/13 but my chair had been delayed again to 1/7/13. Was asked if I wanted my loveseat delivered when it came in on the 1st and I asked if I would have to pay another delivery fee. A manager was consulted and I was then told since there was such a long wait for my ordered furniture and because of the poor customer service by the original salesman, there would not be another delivery charge.

I requested for my loveseat to be delivered when it arrived on the truck around the 1st and I was told I would receive a phone call the moment it arrived. Of course, no phone call was received around the 1st or on the 7th. I called the Peoria store the evening of the 7th, and inquired about my order. First I was told the order was delayed until the 14th. I asked why I was not called regarding the delay. I was placed on hold, then was informed the chair had arrived but the loveseat was delayed until the 14th, and when it arrived, I would be called to make arrangements for delivery.

I then reminded the individual about the 12/22 verbal agreement regarding the separate deliveries with no extra charge. She expressed no knowledge of this and stated would have the manager call and discuss with me first thing 1/8/13. It is now 945 pm and no phone call was received. Surprise, surprise.
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Posted by leet60 on 2013-01-09:
Ashley furniture has horrible reviews here, especially regarding delivery. I do want to point out, if there was no firm promise in writing as a part of your sales contract, any verbal agreements are worthless. Most sales contracts have a caveat similar to "any promises made not specifically listed in this written agreement are invalid".
Posted by Obsfucation on 2013-01-09:
You should take this oppurtunity to cancel the sale and get your money back. If you had received the furniture, you'd quickly find that it is crap. Bail out while you still can. Since they failed to deliver, don't let them try and hit you with a re-stocking fee.
Posted by clutzycook on 2013-01-09:
Agreed. Get EVERYTHING in writing! Better yet, take notes, or have a witness with you do it. Record date, time, names, people involved, what was said and promised. Have everyone sign the paper once the exchange is complete.
Posted by At Your Service on 2013-01-10:
Did you place the order with a credit card or some other form? If you've placed your order with a credit card you are close to your 60 day limit for disputing the transaction.

It's far too often that home furnishing retailers promise product and can't deliver. I would humbly suggest contacting your bank immediately and DISPUTE THE TRANSACTION IN WRITING.

With respect, if you don't than you'll be stuck with what you're going to get handed to you.

So, with that said, best of luck -- 'cause you're going to need it.
Posted by wjk898 on 2013-01-10:
Ashely did the same thing to me. Far as I can tell they NEVER have available the item(s) you purchase. This site and several other ALL have nomerous complaints of this exact nature. I was lucky. I cancelled my order becuase I was leaving town for 6 months and they couldn't give me a date they would deliver the item. Fortunately for me they gave me a refund on the spot. But you will see, most people are not so lucky.

Although I am a big proponent for cheap "throw away" funiture (because for the most part, that is all you can find these days), stay away from this outfit. This is NOT an isolated experience. This store shows stuff they often have no ability to deliver. Read this and other sites. You'll see.
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Ashley Furniture - Worst Furniture - Worst Customer Service
Posted by Shrekogre10 on 06/11/2008
FREMONT, CALIFORNIA -- We purchased a microfiber sofa and love seat recliner from the Ashley furniture store in Fremont in August 2007. The furniture when it arrived was as expected. But within a few weeks we started noticing micro fiber elements sticking out from all parts of the furniture - this was not fiber leaking from the seams but rather fiber magically leaking from within the fabric all over.

I opened a case with their customer service in Southern California back in Feb 2008. An Ashley Furniture technician came home in April to look at the leaks and stated that he had never seen anything of this nature in his entire tenure and was going to recommend the quickest possible resolution. After waiting for a couple of weeks and still not hearing back from their customer service, I called them and to my surprise was told that the technician had stated in his report that the leak was "normal" and we "may have" used a high power vacuum and caused the same.

After many more conversations, their customer service agent "Jamie" called me up in early May to state that Ashley would take back the furniture and would give us store credit to buy an alternate set. I waited for a couple of more weeks to get the credit - but nothing happened. On May 17th, I again called up Jamie who indicated that her supervisor "Ron" or manager "Tran" were supposed to have gotten back to me by now - and apologized profusely for the delay. Two more weeks go by and nothing happens. I called back on the 7th of June and to my surprise was told by "Kim" (another customer dis-service rep) that "Jamie" had quit the company and had thrown all her case paper work in the trash.

After being asked to speak to the manager, I was transferred to Tran who wanted me to send him pictures of the leaking fiber (to start the process all over again) for him to make a decision on by Tuesday (6/10). I posted a youtube video and sent him a link. Till date - as expected - no response. I am quite sure they have no intention of fulfilling their warranty. We paid $1800 for furniture that looks like a camel going thru puberty.

Store Purchased From: Ashley Furniture - Fremont, CA
When Purchased: August 2007
What was purchased: Microfiber Sofa & Loveseat Recliner
Amount Paid: $1800 (approx)

Ashley Furniture Customer Service Phone #: 1-866-512-7453
Customer Service Contact Name: Jamie (originally), VTran (manager)

Youtube Video of the Leaking Furniture:

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Posted by Tammy02 on 2008-06-13:
A M3C message was sent to "shrekogre10".

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!
Posted by mykeetaun on 2008-06-17:
Why not put the furniture in the back of a truck and park in front of the store with a sign SEE ME BEFORE YOU BUY ANYTHING HERE!

Posted by Tammy02 on 2008-06-24:
Ashley Furniture Industries, Inc. responded to "shrekogre10" by leaving a M3C message on 06/13/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "shrekogre10" reply to our message, we will review the information and proceed from there.
Posted by DigitalCommando on 2008-06-24:
Maybe if you put as much effort into monitoring your customers satisfaction during and after the sale as you do monitoring this website, your need to monitor this site would go away. YOU should be the one contacting the errant store in an attempt to salvage whats left of your bad reputation. I would like to thank you Tammy for a least making an effort here to address the situation and hope that your efforts continue in that direction.
Posted by Tammy02 on 2008-07-10:
Since AFI does not have access to each of the stores individual sales records, we are unable to monitor their customers satisfactions. Due to the fact, the vast majority of consumers who post on M3C or any other complaint forum do not provide their name or where they purchased from, we are limited to how we can assist them.

If the consumer responds to my M3C message or email, with the name that appears on the invoice and the name and location of the store, we do contact the proper parties to look into the situation in further detail. However, if the consumer does not provide us with the necessary information we request, we are unable to let the store know their customer has an issue.
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Poor Design...
Posted by Aprice76 on 05/22/2008
AUSTIN, TEXAS -- In 01/2008, we purchased (from an outside retailer)an Ashley Furniture brand sleeper sofa, dual reclining loveseat with console, and a wedge (to make a sectional). All is great with the sofa and wedge, however, after having this furniture for just a month we had to have the loveseat replaced. The reclining release is a metal lever with rubber from the top to about halfway down it that is between the arm and the cushion. When no one is sitting in it the rubber is down far enough but when someone sits down the cushion of course goes lower and this exposes bare metal to the fabric. I reclined my seat one night and heard a ripping sound. I stuck my hand between the cushion and the arm where the lever is and the fabric on the side of the cushion had been ripped, totally exposing the stuff the cushion itself is made of. My husband checked his side and his had done the same thing. We called the retailer, they came that nite and picked the piece up, contacted the local Ashley representative and after a week and a half told me that they were going to replace the entire piece rather than just try to repair it. Ok, cool deal, no problem.

About a week later we received the new piece. Again, all was going well until about a month to 6 weeks later my husband called me while I was on my way home from work and said that his side had ripped, yet again. About a week later, my side did the same thing. We again called our local retailer, they asked me to contact Ashley directly, so I did and was told this is the only complaint they have had since they switched to this new reclining release design and that they would forward the info to our local Ashley rep (this was on 04/11/2008). Two days ago (05/20/2008) I was finally informed by the Ashley rep that we are the only people that have reported this issue. Now, they said that they have sold several hundred of the same piece that we have and also that there are at least seven different pieces that use this same design.

I was also told by the guy at our retailer's store that our rep had looked at his numbers and that just in his small service area he had shipped roughly 750 pieces in the last year or so (not exactly sure on the time frame) with that same release and has had no complaints. My retailer is telling me that I can either select new furniture from his store and return what we have now or that the Ashely rep said that he could issue him a $200(cash)credit which he could in turn give to me and we keep the current furniture "as is". Either way, I feel like we are getting fairly compensated but its still frustrating having to deal with these things in the midst of the daily chores of life...

Now, I wrote all of this to let you know that if you have Ashley brand furniture with this kind of reclining release YOU NEED TO SEE IF THIS IS HAPPENING TO YOUR FURNITURE AS WELL!! If this is happening, please please please call Ashley Furniture and let them know so they will change the design so this does not continue to happen to other people because they, of course, cannot change the design based on a single complaint. I don't know about you, but when I pay good money for something, I don't think I should be having ANY problems with it after just a month...

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Posted by Anonymous on 2008-05-22:
Tammy will be along to post some corp contact info for you. Not sure if anyone has ever gotten any results from it though. Good luck to you with Ashley!
Posted by Tammy02 on 2008-05-27:
An email was sent to "aprice76".
Posted by Tammy02 on 2008-06-10:
The store has been in contact with both "aprice76" and their Ashley Marketing Specialist regarding this situation and "aprice76" was made aware of the reasonable resolution that was reached.
Posted by MRM on 2008-06-10:
Tammy, I wish that you were cloned a thousand times with great and caring customer service that you are.
Posted by MRM on 2008-06-10:
Tammy, keep hope alive with Ashley Furniture!
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Ashley Furniture--Functional and Flawless after 10 Years!
Posted by Carend1965 on 03/04/2014
Ashley Furniture Sofa and Love Seat
Ashley Furniture Sofa and Love Seat
We purchased a matching Ashley Furniture Sofa and Love Seat at the end of 2003 for our new home.

We have this furniture in our living room and use the furniture every day.

The set is Hunter Green in color and both the love seat and sofa have buttons on the side whereas the seat becomes a recliner when button is pushed. There are two on each piece. The back reclines and a footrest pops out. They are extremely comfortable and we use the recliner feature daily.

What impressed me most is that all of the recliners still work every time, even after 10 years of daily use.

Also, both of the pieces look just like they did the day they were delivered. There are no stains, rips, tears or blemishes anywhere in the fabric of the furniture.

This is an unsolicited review from the owners of the furniture in Sarasota, FL.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Product, Worst Customer Service, Worst Extended Warranty
Posted by Haitham13 on 02/14/2014
HOUSTON, TEXAS -- I bought a Sofa and Love Seat from an Ashley local store in Houston, TX. They looked very good in the store. The Salesperson and her lady manager insisted we pay extra for the extended warranty and they promised to refund the whole price of the warranty if we do not use it.

After few weeks the seats started to sink and the springs, actually the whole structure started to bend inwards, it seems to suck in the person setting on them as if they are shorter... Anyway, it was within the warranty so we called it in but they said that is not covered under the warranty. We explained that the whole structure of the sofa and the love seat are collapsing but they insisted. We explained that the springs may have become loose and again they said it is not covered. What is covered then?

They referred us to the web page for their coverage that is many, many pages long of exception to coverage.

We tried complaining, but no one cared to even return our calls.
Unbelievably they keep sending us mailers and emails to come back and buy new stuff. Have they no shame?
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