Very Good Customer Service From Ashley
My wife and I bought a matching burgundy colored, leather faced recliner, sofa and love seat 9 years ago from Ashley Furniture in Phoenix, at what I considered to be a very good price. In 2006, we moved (with our Ashley furniture) to to Arkansas. About a year ago, the lever handle mechanism on the recliner broke. The local Ashley furniture dealer offered to order one for $18.00. I decided I would try calling the customer service 800 number I found on the Internet first. Upon calling, and explaining what had broken, the young lady in CS said, "I'd be happy to send you a replacement at no charge! I was flabbergasted! True to her word, within a week, a package arrived with a new handle...which took care of my problem!
Last week, the recessed plastic handle on the left side of the reclining love seat broke. It had a flex cable and retaining clip attached. This time, I looked up the Ashley customer service web page and sent an email, detailing that I needed to replace the broken assembly. The next day, I got a reply via email asking for my address, and telling me they would UPS the parts at no charge!!! Within 4 days, the parts arrived, and I was able to replace the assembly good as new...at NO CHARGE, even for the delivery cost! They never even asked me where or how long ago I had purchased my furniture!
I've NEVER had better customer service than with that furniture company. So I have to say, they really do stand by their products, and the customer service has been absolutely outstanding! I would definitely buy Ashley products again.