Ashley Furniture Love Seats - Page 3

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1.9 out of 5, based on 9 ratings and
36 reviews & complaints.

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Very Good Customer Service From Ashley
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My wife and I bought a matching burgundy colored, leather faced recliner, sofa and love seat 9 years ago from Ashley Furniture in Phoenix, at what I considered to be a very good price. In 2006, we moved (with our Ashley furniture) to to Arkansas. About a year ago, the lever handle mechanism on the recliner broke. The local Ashley furniture dealer offered to order one for $18.00. I decided I would try calling the customer service 800 number I found on the Internet first. Upon calling, and explaining what had broken, the young lady in CS said, "I'd be happy to send you a replacement at no charge! I was flabbergasted! True to her word, within a week, a package arrived with a new handle...which took care of my problem!

Last week, the recessed plastic handle on the left side of the reclining love seat broke. It had a flex cable and retaining clip attached. This time, I looked up the Ashley customer service web page and sent an email, detailing that I needed to replace the broken assembly. The next day, I got a reply via email asking for my address, and telling me they would UPS the parts at no charge!!! Within 4 days, the parts arrived, and I was able to replace the assembly good as new...at NO CHARGE, even for the delivery cost! They never even asked me where or how long ago I had purchased my furniture!

I've NEVER had better customer service than with that furniture company. So I have to say, they really do stand by their products, and the customer service has been absolutely outstanding! I would definitely buy Ashley products again.
     
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I would not buy from Ashley Furniture every again!!
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I bought a leather reclining Couch and Love seat from Ashley Furniture in Southaven MS. We liked the furniture in the store and bought it. Which was out first mistake. We had it to be delivered on my husband's birthday which was our second mistake! The deliver was to be anywhere from 8 am to 5 pm. Our furniture didn't arrive until 8:30 pm! Which ruined our plans for my husband's birthday! I called multiple times and was told they would call back and never did. I also called the store manager who had this guy call who was his manager and they said they would refund out $100 delivery charge which I still have not gotten!! The saleswoman also sold us a warranty which is worthless for $300! She made it sound really good in the store but trust me it is absolutely worthless! In just a few months I realized the cushions in our furniture was breaking down and it was getting very uncomfortable and you could feel the wood on the sides of the frame, so I pulled out the warranty and realized it didn't cover the cushions!!!! After a month I decided to turn it over to see what was really going on and the support for the couch was made out of elastic band which had broken and the seams were all ripped! So I just knew that would be covered again I pulled out my warranty and guess what seam ripping was not part of the warranty either! I will never ever buy anything from Ashley Furniture again! I would suggest strongly you avoid it too. I have been thoroughly unhappy with the whole experience and we just wasted $2000 dollars!
     
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AMY4206 on 04/02/2010:
The warranty that you purchased, was this an extended warranty against accidents? Both of the issues you are describing sound like manufacturer defects. Have you tried to call the store and see if they could cover these issues?
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Research the reviews and ask around before buying Ashley.
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MESA, ARIZONA -- If my husband and I would have just asked around before we bought, we would have found that it's not unusual for people to have problems with Ashley Furniture. The store manager at the Superstitions Springs store in Mesa pointed out to me that they are the largest furniture retailer around. If they don't change the quality of their merchandise and the way they do business, they won't be for long.

Also, Ashley says that since they manufacture their own furniture they can get right to the problem if there is one. Well, first you have to get them to acknowledge that there is a problem, and then in our case, they don't make the insides to all of their cushions, another company does. Research and ask around before you buy Ashley.
     
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Poor Quality and Customer follow-up
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COOKEVILLE, TENNESSEE -- Bought in good faith. After two week both items look like they have been used for years.
Ashley replaced foam and was to replace arm rest and other foam. What has been replaced is now the same as first. Very poor foam quality and now no one will return call. The Owner of the Store Kevin Ashley Will not return calls or answer Emails
I hope anyone considering a purchase at Ashley check it out first. Any one that wants to contact me please feel free to do so. pene624@gmail.com
Maybe we should unite and meet at the store. Numbers speak louder and maybe we could get the local paper interested in a story. This is the worst product and customer service. This even tops Automobile Purchase. What a ripoff.
     
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ejack053824 on 07/06/2009:
I'm shocked!
skelly39 on 07/06/2009:
Couldn't you return them?
kevinsergentisaliar on 07/15/2009:
I feel for you! Take it from someone who knows a lot about Kevin Sergeant. He is a liar and so is Gail Arney. Both of them treat their employees like dirt. Both use the "N" word behind black peoples back. STAY AWAY from this store he needs to be shut down he knows nothing about running a business.
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Will Never Shop At Ashley Furniture Again!
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GREENSBORO, NORTH CAROLINA -- Bought a Recliner, love seat and couch on Jan 1, 2007. Here it is 2009 and its already coming apart. The cushions are ripped and the threads are coming out. The couch hardly ever gets set in. Good thing I bought a 5 year warranty. NOT! Number 5 on my 5 year protection plan states that "ANY" puncture, cut, tear or rip is covered. Guardsman is failing to comply with the warranty I purchased and Ashley refuses to fix the problem. The store manager with the Greensboro store refuses to give me Cooperate Office information and also refuses to give me the General Managers phone number. At two years old the couch should not be coming apart. Guardsman blames it on a manufactures defect that only last a year, so they can get out of replacing the cushion. Even the representative they sent out said it was covered but they send a letter instead of calling saying its not covered. Don't recommend anybody making a purchase from there, you may want to think twice.

Making customers unhappy like this won't keep them in business long, looking forward to seeing them shut the doors, maybe they will treat their customers better in the future.
     
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Good Value
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LINDEN, NEW JERSEY -- I have been searching for sofas everywhere. The ones I am parting with I had for 10 years.

During my search, Some were too narrow, not the right color, etc...if you are here you know the search. I bought the Duprella basketweave navy for our summerhome 3 years ago. They still look brand new. At the time I just wanted something that looked good and was cheap.

For my main home I thought I would spend a little more and get something that was a little higher in quality. Ethan Allen couches were $3700 and for that price the fabric color wasn't quite what I wanted. Lazy Boy couches were too small in the styles I liked but reasonably priced at 1800 for a pair, Potterybarn is the most expensive with the sofas I liked there over 4K...and only a 1 yr warranty on the couch/fabric? Thomasville, I liked a lot, lots of color choices, 2900. Macy's furniture had some nice choices too, but to customize your colors, they won't offer sale prices, so their couches would have been 2600.

Went to Ashley to humor myself, and saw my lovely beach house couches in Olive! $880 for the pair after a 22% off sale! If they only last for five years, I still win. For the price I think this particular item at Ashely furniture is a great deal.
     
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Anonymous on 11/26/2008:
If they only last for five weeks... you'll be lucky.
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Ashley Furniture In Hickory - Never Go There
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HICKORY, NORTH CAROLINA -- Me and my husband went to Hickory about 4 years ago with the intention of buying a living room set. Since we live in Europe, we were looking for a store where they do worldwide delivery. We found an Ashley furniture store in Hickory, where the sales person told us that they can deliver our furniture to Europe, so we paid immediately 50% of the total amount, $1500 dollars. They told us that they will contact us once the furniture arrived to their store. The call never arrived. So we started to make phone calls to the store, we could never speak to our salesperson,she was always with a customer... A couple of weeks later,when we were finally able to talk to her, she told us that they do not do worldwide delivery. So they kept the $1500 dollars, and we never seen our Ashley furniture. We also spoke somebody from Ashley Company, but they said that this store is independently owned, so they can not help us.

Basically what happened is that they stole our money. If I lived in the States, I would have gone to court already.
Company Response 10/15/2009:
Our store has researched all the documented information on this complaint filed. Our store finds no customer or any deposit that supports the complaint. If the customer will contact our store and this complaint can be proven to be true we will gladley refund any monies owed.
Thank you
     
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Love it
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NORTH RICHLAND HILLS, TEXAS -- I brough a love seat and a sofa 2 years ago and they still look pretty good. I paid 600 for both so I think that was an excellent prize.
     
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Alain on 08/04/2010:
Ashley will appreciate the fact you liked it.
Akuma on 10/03/2010:
Lol, of course Yanirb forgot to mention he works for Ashley furniture.
madconsumer on 10/03/2010:
great review. nice to see a compliment!!
Anonymous on 10/03/2010:
Wow--amazing. Glad to hear someone is having some luck with their furniture.
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SAME OLD FURNITURE
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WESTBURY, NEW YORK -- PAST 3 YEARS SAME FURNITURE, SAME COLORS, I SHOULD HAVE A CHOICE OF COLORS, HOW CAN YOU BUY?PILLARS HAVE DIFFERENT SIDE ON BOTTOM, VERY CHEAP. SHOULD HAVE DIFFERENT STYLES??
     
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Anonymous on 07/02/2010:
What?
jktshff1 on 07/02/2010:
NWIWLF
spiderman2 on 07/02/2010:
Shop somewhere else.
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Decided Not To Do It
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My husband went to a local re-saler for Ashley furniture and we were very close to purchasing a couch and love seat for approx $1400. It looked like great quality and looked and felt nice. I then read all the views on this site, and instantly changed my mind. I think 3 or 4 out the hundreds are good.

Just wanted to thank everyone for the reviews, I'm deciding to spend a little more and get something of quality with good peer reviews.
     
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skelly39 on 01/20/2010:
I don't think it's a pointless review. Someone did some research and made a decision based on that research. If the OP had come on here complaining that she bought the furniture and then found all the complaints, you'd be ragging on her for not doing research.
Anonymous on 01/20/2010:
"The Price Is Right" sure likes their stuff but it is there for promotional reasons and not to sit on.
Wise choice, Melib!
momsey on 01/21/2010:
A) It is pointless because the OP is not informing us of anything of worth about the company or their products. She is simply saying that based on reviews she read on the internet, she didn't make a purchase there. She had NO experience with the company (other than really liking the furniture and wanting to purchase it) so all she's informing us of is her decision process.

B) I don't rag on people for not doing "research" if you're calling consulting my3cents.com "research." I don't 100% listen to anonymous reviews on the internet and I don't think anyone else should.
Anonymous on 01/21/2010:
Momsey, if you look at a site like this, and there are 10,000 reviews of Ashley, and 9,997 of them are negative, would that not make you consider your purchasing decision?
skelly39 on 01/21/2010:
So...I still don't get it. She wanted to know more about Ashley, found a disproportionate amount of negative vs. positive reviews, and made what I would consider an informed decision. The people that posted those negative reviews have actual experience. What "research" do you propose she do? Buy a couch, have a problem with it, and try to return it only to be turned down and have to come on here to complain? She was proactive. That's what this site is for-to provide feedback, good or bad, for the sake of the consumer. I can see your point that she didn't have a review of anything, but she said "thanks".
momsey on 01/21/2010:
Ken, I'm not saying she didn't make the right decision! I'm just saying that this is not an "informative" review!

And skelly, I'm not saying she should do any research! You said I'd rag on her for not doing research if she made the purchase and had a bad experience. I wouldn't.

I go to stores all the time for the first time without "researching" them first and make purchases. The assumption is that this place is a reputable business and sells good products. I have had great experiences at La Z Boy, Ashley, and Best Buy (among others) but if I believed all the negative reviews, I might not have purchased there!
Slimjim on 01/21/2010:
I have to agree with Momsey on this one. There is no first hand experience or unique content to this complaint. If I can find this researching, I can find all the other negative reviews at the same time. It simply should have been a post comment on one of the other complaints from those who can testify a bad experience.
skelly39 on 01/21/2010:
OK, momsey, I will take that part back-didn't mean to sound snarky (really). But I disagree that the review was pointless. That's what this site is for.
Anonymous on 01/21/2010:
Ashley Furniture is a proud sponsor of "The Price Is Right" surely we all trust where Drew Carey plops his ________ on, don't we? (VH)
tnchuck100 on 01/21/2010:
For all those who are being critical of the OP if you were paying any attention whatsoever you would have pick up on the fact the OP was thanking the site and the reviews for keeping him/her from making a big mistake.

melib, you're welcome.
Anonymous on 01/21/2010:
Chuck: I gave the OP a (VH) and comprehended what the OP was stating 100%.
Where is all of this hostility coming from, Chuck?
If we need you to decipher what we read we will let you know, Mr. Capote
Slimjim on 01/21/2010:
I was paying attention fine and I think we all "picked up" they were thanking the site. That changes nothing in my eyes as to this being informative or unique content. How many stars and helpful votes can I get now by chugging out informatives such as " I hear BOA sucks, I read Colonex blows, I understand from someone else I don't know has a problem with Frigidaire", etc.
tnchuck100 on 01/21/2010:
Well, Slim, if "unique" is the new standard you are proposing that should cut down the number of posts considerably. BofA, Ashley, Dish, DirecTV and a wealth of others will be pleased if you get it implemented. As well as saving the posters from wasting their time here. Your first mandate should be to shut down the Macy's ads.
skelly39 on 01/21/2010:
That's what I said, Chuck. Slim, I don't think the OP was begging for stars. They were just saying "thanks" for saving them from what they perceived to be a mistake. Geez.
tnchuck100 on 01/21/2010:
zz, I didn't think you were being critical of the OP. Were you? Did I miss it?

And, it's not hostility. It's just annoyance toward those here who dedicate themselves to reviewer persecution.
Anonymous on 01/21/2010:
Chuck: No I wasn't being critical but was it necessary for you to flame on other member's opinions? Afterall this is M3C not The Pravda.
Slimjim on 01/21/2010:
Chuck, unique content in this context, refers to circumstances -well unique. An example would be Ashley is good/bad because this is what happened to me/my sister/friend. Not Ashley is bad because the review three posts under says so.

The ironic fact is, the poster loved the product and didn't buy it because of people they don't know who bought another product(s) from another location and had problems.
And yes zz is right. The condescending tone really is where I kind of had the problem.
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