Ashley Furniture Recliners - Page 2

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1.4 out of 5, based on 14 ratings and
44 reviews & complaints.

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Horrible
Posted by on
Rating: 1/51
BALTIMORE, MARYLAND -- We'll I loved the furniture in the store. I got talked into buying an extended warranty which I thought was great. Furniture was delivered no problem. Once we sat in it for a while the love seat mechanical part was starting to come apart and angle funny when reclined. The couch reclining motor failed. Called Ashley and they said sorry the extended warranty was for the fabric and not mechanical. They would not come out. I called the store directly and spoke to my sales person. What a joke, he did not care, already got the commission. Store manager sent me back to corporate. Corporate said they could not help because it is over a year. I called back and spoke to corporate parts issues, they said they would send me a motor for free but I was stuck with the love seat issue. I got the motor and guess what it was the wrong part, go figure. I called back and they said I needed to go to the store and order the part and would have to pay. I got fed up and now have a non reclining couch and a love seat that is a disaster. Spent over $1700.00 and have crappy furniture. I will never shop there again. I tell the story to everyone I know. Ashley does not back there product and does not care.
     
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Nothing but Expensive Junk
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Rating: 1/51
PALMDALE, CALIFORNIA -- I'm a sucker. I went into Ashley told them I wanted a real leather chair. The salesman, showed me a chair that was "real leather" - it was more expensive than the rest, but I was willing to pay for it....I'm not an expert in nice furniture.....it's just not one of my interest. Anyway...1 year later the chair is peeling...obviously not real leather. Literally this place will not be around in 5 years.

Lesson Learned.....Do your research....but let me save you some time, energy, and money. DO NOT BUY FURNITURE FROM ASHLEY. You're better off buying from Walmart or Target. They are literally selling fake quality, it's pure crap.
     
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They Don't Honor Their Warranties
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Rating: 1/51
AUSTIN, TEXAS -- We bought two recliners. They had a limited warranty on the springs. We had two springs that broke in one of the chairs. We called customer service they said they would send someone out for $87.00 to inspect and see if it was a manufacturing defect. I said, I only wanted the two springs, I did not need them installed. They called back and said the item was discontinued and they could not get the parts, even though the warranty was still within the time frame.

I consider this the poorest form of customer service! They did not even attempt to help us solve our problem, just blew us off. Bad form for a company that spends in the millions advertising to get customers in their store and then will not take care of them when they have even a simple problem !!!!!We intend to make it our personal mission to make the public aware of the horrible customer service!
     
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CU on 2013-07-23:
When they told you that they could not replace the springs, did you ask them to replace the whole chair? They are a pretty crappy outfit and likely would not accommodate you, but it would be nice to hear what excuse they come up with this time.
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Five Year Warranty for Over $300.00 but Won't Honor It
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Rating: 1/51
SMITHTOWN, NEW YORK -- I purchased two couches and one recliner from Ashley. The salesperson told me about the "wonderful" "Protection" policy which cost over $300.00 but they assured me that this would protect my furniture for five years! No matter what! After one year and two months the rocker frame began to bend and the leather was turning white. They send a repair man who moved the chair in the middle of the room said it was rug stuffed the seat on one side with stuffing to give the allusion of being straight and let.

When I sat in the chair and tried to recline...I nearly broke my neck the chair fell apart. Ashley will not stand behind Guardsman (the wonderful protection company. Guardsman said it will not replace the chair they told me it was unfortunate I did not stab it with a knife they may be they would be able to replace it. As far as I am concerned Ashley should go out of business. I have been stressing and not have escalated this matter to the Department of Consumer Affairs. Fed Up in New York
     
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Vito on 2013-07-17:
Bought the Guardsman extended warranty, electric mechanism on love seat failed 2 yrs into a 5 yr plan. Guardsman will not honor warranty, and Ashley says they can't help even if they are tho one who sold me the policy. The reason they will not honor it is because I waited 7 days to report the problem not the 5 they allow. Stay away from both these companies, I was ripped off for approx $300.00.
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Defective Sofa
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Rating: 1/51
STERLING, VIRGINIA -- We bought power recliner leather sofa set. When it was delivered they look good. After a month or so we have seen the defect. After few months it increased to bigger size.

When we went to store and complained about defect, they asked us to email the picture, they don't want to take it in store itself. When we have picture with us, they can do everything there itself, but they don't want to.

When we sent email, the lady called us and she said, we did the scratch, it was not defect!

First, they have delivered defective piece for whopping price of 3000+ dollars. Shipping was extra.

My advise:
Please never buy sofa from Ashley, they are the #1 cheaters. When we buy they will offer sweet words of Guarantee, Warranty and so on. When you see problems/issues, they will put the fault on you.

Thanks
     
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ejack053824 on 2013-07-09:
Go back and read my reviews regarding Ashley furniture years ago.
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Bought a Double Recliner, the Head Rest Is Peeling Off
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Rating: 1/51
STOCKBRIDGE, GEORGIA -- My husband and I purchased a double recliner from Ashley Furniture. It was supposed to be leather. The head rest started peeling off less than a year of use. WE had purchased the warranty, so I called and they told me I would have to have my receipt, to use the warranty. Really, do they not have us in the system? WE paid $1000.000 for it.

We had also, previously bought a Canopy bed from Ashley, When they delivered it, The men were putting the bed together and the foot-board fell and split in two. So they had to reorder the foot-board and we had to sleep on our new mattresses on the floor. They came back out a few days later and they brought the wrong piece, so we had to wait even longer. When they finally got the right piece, they put it together and said they could not put my canopy on because the ceiling was too low. We had previously measured to be sure before we bought the bed, He assured me it WOULD NOT fit. I was very disappointed and called them and they were not helpful at all. The men left, and my husband, got a screwdriver and put the canopy up, they were just too lazy because they would have to do it by hand and not with their screw-guns.

This is my ASHLEY horror Story!!!!
     
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Poorest Quality Sofa Ever
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Rating: 1/51
CARSON, LONG BEACH AREA, CALIFORNIA -- Recliner bought, in less than 1 year electrical mechanical component broke down. It was replaced did not last more than 3 months. Warranty was over, no help. Soon after that the upper head section material torn, I was told it was due to hair oil, I do not sweat or use any hair oils, called it in, material was a leather substitute very thin. Probably a $500-600 purchase. I will stay away from this store.
     
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Alain on 2013-01-29:
Thanks for the review! You'll stay away from this store and so will I!
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Poor Quality Couch and Recliner
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Rating: 1/51
COLS, OHIO -- I purchased a leather couch and recliner about 18 months ago from Ashley furniture on Brice Road. Before 6 months was up the cushions were flat and broke down. They would not take the furniture back so they sent out a repair man. He was extremely rude and had the nerve to tell me to sit on the middle and other end of the couch more evenly.

They ordered new cushions and sent to our house, we were to call back the rude service man to install. It took several weeks to even receive the cushions and when we called back to have them installed they were the wrong size. We were sent 3 sets all sitting in our basement until they finally sent the right ones. It looked better for about a month and now it is sagging again. This serviceman has been out 4 times with his rude self. Now we found a hole in the back of the couch where it was punctured from a broken board where the frame is broken! Also the recliner has areas of peeled off leather. We tried to utilize the leather protector that was guaranteed not to tear or puncture but they said we have had the stuff more than a year. Sorry I expect my furniture to last for several years.

By far the worst furniture and customer service ever!!!!!! I will NEVER shop there again and will warn everyone I know about Ashley Furniture. I have Value City Furniture that I have had for years that is far superior to Ashley.
     
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wjk898 on 2012-09-22:
Welcome to furniture from China. You didn't state how much you paid for that stuff. But a leather recliner from Lazy Boy $800 minimum and a leather couch from an American manufacturer is at least $1800 if it looks like anything not trailer park. You get what you pay for. Most people these days get over their purchases after a couple years and toss it with no further thought. That's what the market is aimed at. Sorry.
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Paid for Furniture, and Have Nothing to Show for It
Posted by on
Rating: 1/51
JACKSON, TENNESSEE -- Very poor communication from this store. I bought a sofa and recliner on Saturday 4/14. I was told someone would get back to me by weeks end to give me a delivery date. No one ever called, so I had to call the store to inquire on my purchase. I was then told the sofa was in but they were waiting on the recliner which showed a delivery date of 5/01. Now its 5/02 again no one contacted me about my furniture delivery so I had to call the store. I was told it would be ANOTHER 2-3 weeks, and the chair was still not in.

I asked to speak to the manager who was very polite but then again, he couldn't promise me a delivery date for the recliner. I also asked for him to contact the manufacturer as a follow up for the delivery and he couldn't do that. He could only check the company website for an estimated delivery date. So now I am waiting again to find out when I could receive the set I purchased. Calling Ashley corporate office didn't do any good, since the store in Jackson, TN is independently owned. I feel I am being ripped off and as far as I'm concerned they are thieves to accept money for goods that they can't deliver on. Very unsatisfied in Jackson, TN. I would never again shop at Ashley.
     
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jefry on 2012-05-04:
the same happen to me I will never buy o recommended to any body
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Horrible Business
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ASHEVILLE-AIRPORT RD, NORTH CAROLINA -- Purchased a fairly high-end recliner for my wife's birthday on Nov 25. Her birthday is Dec 2. After paying we were told it could not be delivered until 12-8. Slow, but OK. It was delivered, but it would not work. It's electric (in theory), but the delivery people would not take it back. The delivery man called his store and we were assured they would call us to solve the problem. They, of course, never called. We went back to the store and talked to customer service( this is the place where they say "Sorry" but won't do anything) and were told that it would now be 12-27 before she would get her chair. Later, they called and changed that to 1-5-12. I told them that we didn't have to have that particular recliner could we just pick out a different one. Nope, only the store manager can authorize that and of course he wasn't there. Well, can we just get our money back, since you have not furnished us with a chair that we paid for, nope, only the store owner can authorize that and evidently I can't talk to him. I call what I thought was headquarters in Wisconsin, but they don't own the stores so I got another "Sorry". Once this store gets your money, good luck!
     
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old fart on 2011-12-16:
Ashley furniture has a horrendous reputation... lots of luck!
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