Bought a Double Recliner, the Head Rest Is Peeling Off
STOCKBRIDGE, GEORGIA -- My husband and I purchased a double recliner from Ashley Furniture. It was supposed to be leather. The head rest started peeling off less than a year of use. WE had purchased the warranty, so I called and they told me I would have to have my receipt, to use the warranty. Really, do they not have us in the system? WE paid $1000.000 for it.
We had also, previously bought a Canopy bed from Ashley, When they delivered it, The men were putting the bed together and the foot-board fell and split in two. So they had to reorder the foot-board and we had to sleep on our new mattresses on the floor. They came back out a few days later and they brought the wrong piece, so we had to wait even longer. When they finally got the right piece, they put it together and said they could not put my canopy on because the ceiling was too low. We had previously measured to be sure before we bought the bed, He assured me it WOULD NOT fit. I was very disappointed and called them and they were not helpful at all. The men left, and my husband, got a screwdriver and put the canopy up, they were just too lazy because they would have to do it by hand and not with their screw-guns.
This is my ASHLEY horror Story!!!!