Ashley Furniture Couches and Sofas

Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 33 ratings and
100 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Liars, Fake Durablend Leather and Won't Stand Behind Furniture a Month Old
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- Bought a Durablend couch and chair. Looked good in the store and the saleswoman told us the Durablend was better than leather and had leather in it. I said I have kids and was looking for a set to hold up because I had kids and wanted it to last. Over and overheard how it would hold up and how great it was "for kids". Well one month into using it and find out it tears when you wipe up a chocolate milk spill and just sitting on it you tear tiny little holes in it. My couch looks like junk. The "leather" is a cheap and very thin layer of what could be called tissue paper and you barely touch it and you see the white cloth underneath.

So called the store, some guy comes out and stands there telling me I must have a cat because a cat did this damage and the "he will file the claim but it doesn't look good". Seriously telling me I own a cat? Where is this cat buddy? Just an excuse to not cover this thing and oh so glad I was stupid enough to buy the 5 year useless guarantee because they clearly will make up lies to get out of fixing or replacing this junk. I only bought the 5 year guarantee BECAUSE OF THE KIDS and no we don't own a cat.

I feel ripped off and don't worry I will be filing a complaint with BBB as soon as I hear those words I see coming. Stupid me read the many complaints about Ashley, this Durablend material and not standing behind their guarantee policy. BEWARE it is all true, they will not cover anything, lie to get your money, promise you all kinds of lies and a month later you are sitting on a couch that is JUNK.
     
Read 34 RepliesAdd reply
User Replies:
Alain on 03/26/2012:
You can file a complaint with the BBB, but don't expect much action. They rate Ashley A+ and Ashley pays them good money to keep that rating. Looking at numerous poor reviews both here and on other sites, it's hard to figure how Ashley has a good rating with anybody.
trmn8r on 03/26/2012:
Yes, I agree with Alain. I am a believer in the BBB for problems with NON BBB-member companies, but not for those who pay huge bucks to be members. Clearly Ashley doesn't deserve anything above a C rating, and an A+ is a joke and should be an embarrassment to the BBB.
virginiatide on 03/26/2012:
My sympathies and it sucks these days that you can't buy anything any more (even from previously good brands) without investigating. Unfortunately too much "bonded leather" is touted as being a great inexpensive alternative to expensive full leather. Re needing sturdy furniture highly recommend Home Reserve - an online U.S. company that invented the "couch in a box" - terrific service, ships straight to your door, and has pet care fabric that can stand up to pets AND kids. They have fabric that looks like leather, and much of their stuff is washable.
Check them out as it sounds like you will need a new chair and I can testify that they are fabulous (no, I don't work for them!) When I read the numerous complaints about Ashley and even the Pottery Barn, I'm just glad I took a chance on Home Reserve - or even IKEA, my neighbors are pretty happy with their EKTORP sofa and it seems to be holding up to her 200 lb husband.
Cindy on 03/30/2012:
I went out of my neighborhood to get quality furniture so I thought and yes the sales person was very knowledgeable of the quality and he assured me I was getting great furniture all lies I had my couch for 6 months and the frame broke and I don't have children and it's just me and my husband and we haven't even had a lot of company yet it's only been me and my husband sitting on the couch and not often because we both work a lot and we verily sit on couch the same time because I sit in my recliner so he sits on the couch and he's only about 200lbs. So I must deal with furniture Doctor this outside company not even the store
Kati on 02/03/2013:
I too bought a Durablend Sofa and chair from Ashley furniture. I let my husband pick it out. He wanted leather. This was less than 5 yrs ago. And this cheap material is already cracking. 2 cushions look like a cat clawed them up! We don't own a cat either. And it is just myself and my husband.I know a bit about fabric, did upholstery work for years. And this Durablend fabric is not worth a pot to ... well you get the picture. Oh and I still love my husband, he just isn't going to buy furniture buy himself again.
Sondra on 04/26/2013:
Bought a couch and love seat from Ashley Furniture two years ago. Love seat is peeling, called warranty company (Montage) they do not cover peeling. Called Ashley they are telling me that it is out of manufacturer warranty and they won't do anything to help. Was told by the salesman the furniture was leather (now being told it's not) was also told that the warranty would cover anything that went wrong with the furniture (also not true). With so many people having the same problem, couldn't a lawsuit be filed?
margaret hallman on 04/28/2013:
we were told that the dural blend was better than leather ...ours is cracking bad on the back ..called Ashley they told use it was not covered under warranty. We have had it only 3 yrs.I will never buy from Ashley again.
Daniel Hauck on 05/22/2013:
I too have a similar problem. They must already know about this problem because they had me sign something about the chair but told me it was "because it's a discontinued model." After I saw the material peeling, I knew exactly what I signed and it wasn't for the reasons they stated.

So here's what I learned: DON'T SHOP AT Ashley Furniture. Just don't. They will eventually run out of customers and will close up shop. Then we can all rejoice knowing that they did it to themselves.

I seriously don't recommend getting all worked up about it because you just can't "win" and worse, you're still doing business with them by continuing to try to get satisfaction. What I do recommend is to keep telling the world about your experience. Everyone needs to know.
remi on 06/16/2013:
I used to work for Ashley Distribution center in Hamilton, Ont Canada. When I first started the building had no hot water or heat, they rented small gas heaters in the winter. They refused to fix the problems till the labour board was called and threatened to fine them. They r so cheap and crooked that it isn't funny!
rp on 06/19/2013:
Bought a Durablend sofa from Ashley five years ago thinking it was real leather. It started peeling last year. Ashley said sorry and suggested I buying something new from them. Never again.
Misha on 06/23/2013:
Well Ashley in Draper Ut does a great job with its customer
Help , and a great sales people.
The Durablend leather sofas we bought there a few years ago are holding up nice with my young family and yes I do have their warranty and condition it regularly with THEIR free refill conditioner. Doesn't get better than that!!
Dana on 07/02/2013:
I had bought a couch, loveseat, and recliner. All the cushions have peeled. When anyone sits on the set, they have brown pieces all over them when they get up. The furniture is junk!!!! I will never ever get anything that is Durablend It is a thinner version of pleather. I'm stuck with this junk now! HELP!!!!
Shel on 07/13/2013:
I am so glad my husband suggested we look up Durablend leather. The salesperson said the same,
" people like it better than leather." We ordered it tonight and will cancel it tomorrow. Thank you all for taking the time to let others know the truth about a product.
Lisa on 07/24/2013:
Hi Orlando Florida comment! We bought the same but from Living spaces. We asked the same questions etc.. we have dogs and the sales person told us the same and from her comments we purchased an extended warranty from Guardian who suck and are rude! an the manufacturers warranty and no one wants to help out!! We watch a family members dogs and they scratched the material and it is thrashed!!! we can too see the cloth underneath,the material is peeling and now have to replace, but not going with the Durablend!!! after all this we might as well spend the extra money and get leather!
CATHERINE on 07/29/2013:
I HAVEN'T HAD MY SECTIONAL A YEAR AND IT PEELING IT FEELS LIKE A PLASTIC BAG ITS LIKE A RASH SPREADING THAT DOESN'T HAVE A CURE I AM VERY UPSET DUE TO THE SALES REP SAYING THIS IS BETTER THAN CLOTH IT WILL LAST LONGER IT STARTED FROM ONE CUSHION THEN THE NEXT THEN NEXT IT LOOKS RIDICULOUS DURABLEND ISN'T GOOD AT ALL ASHLEY FURNITURE NEED TO HAVE BETTER EXAMINATIONS OF THERE BONDED LEATHER WHOMEVER TOLD THEM ITS BETTER THEY LIED I AM NOT AN HAPPY CUSTOMER
jimmy woody on 07/30/2013:
from what this said s I shopping cosco
Queencreekmom on 07/31/2013:
My husband and I went to the Ashley furniture here in Mesa, Az. We were in the process of purchasing a two rooms of furniture . A "Durblend" Sectional and Couch/Loveseat. We decided at the last minute to do some research first, read some reviews and then go back the next day if they were good. I understand now why the saleslady was so adamant that we purchase the furniture then because the sales price could not be guaranteed if we left! Thanks so much to everyone who posted their negative experiences with Ashley Furniture and the Durablend. You saved us a lot of money and heartache!!!! I'm so glad we waited.... I am going to call the manager and corporate office to let them know exactly why they lost a customer. Not that they will care but it will give me immense satisfaction!
Saltiesue on 07/31/2013:
Can't write enough negative about Ashley furniture, don't buy their furniture!!! Same problem happened with two different styles of their recliners, first ones were the Durablend noticed the the flaky part, but our problem was that the cushion collapsed on one side(ended up sitting with one hip up in the air) they did let us pick out new stuff when new padding didn't work, new stuff is fabric (stupidly) paid more to get a double recliner couch and matching single recliner, which is now doing the very same thing!!!!!!!!!! Both prices, sorry, poorly made, stuff!! Do not buy their furniture
Bruce from Houston, TX- on 08/02/2013:
Yep, I have been screwed as well
Jsned on 09/05/2013:
My brother and his family bought a Durablend sofa,chair and ottoman. Less than a year later it is completely pealed and horrible looking. They were also told by the sales people that this product was more durable then leather. If this many people are having the same problem, there should be a lawsuit. My brother and wife had to save for a while to get this living room set. A large purchase like this is supposed to last for many years. The company should be held responsible when there product is outright defective.
Jan on 09/11/2013:
same scenario here, saved up for set, told over and over it would hold up with children, 3 months in and no pattern on couch left, sent pics emails, said they would do nothing, set from Rooms To Go at a quarter of the price is still perfect condition, very aggravating, Ashleys is a complete rip off
Amanda-Alabama on 09/18/2013:
Don't buy!!!! It peels and looks awful.
gmartinez on 09/18/2013:
I bought a Durablend sleeper sofa and loveseat and before the year was up we had the sleeper fixed three times. The front part of the sleeper sofa was bent, the sleeper frame was touching the floor, the stapled parts came out, the cushions sunk in the middle and the back of the sofa had a big metal part sticking out. One of the technicians even pointed out more damaged and told us that it was poorly made. He also, said that Ashleys doesn't replace but fixes. It's so ridiculous, it's been a month that they took our sleeper to "fix" and we're still waiting. We only have the loveseat which is peeling like crazy and no where else to sit. We never got to use the sleeper sofa except to sit on it. Four times to fix. The fourth, they took it and I imagine that they had to redo the whole thing.
Rose on 09/19/2013:
I was told the two best leather sofas you can buy are Lazy Boy and Natuzzi. I have a Lazy Boy that I bought in 2007 and I promise it looks as new as the day I bought it. I will never buy anything but Lazy Boy leather or Natuzzi.
Rose on 11/08/2013:
I also am dealing with a problem with Ashley Furniture.I purchased a leather sectional lounge chair and 5 other pieces of furniture to go with my set.I was so happy cause I had been saving money for quite some time.My kids wanted me to be able to get it sooner, so they all went in on a Mother's day gift and helped me a little. This was less than 6 months ago. They also convinced me to purchase the extended warranty, and explained that it would cover damages. I noticed little punctures on the leather. I dono't know how they happened, as we are very careful. We bought a leather couch and recliner about 9 or 10 years ago at American furnitue and never had a problem. It gets a lot of use and is still beautiful in our family room. I was so sad when American furniture closed down, but we shouldn't be afraid to sit on our furniture, especially when you pay extra money for protection. Anyway ashley sent a tech to look at my furniture. He showed up 2 hrs. late, didn't appear to be happy cause I called the store twice to ask where he was, and I noticed he smelled like he had been drinking. My daughter suggested I call the store to let them know but I didn't because I was afraid to. I called the manager after they called me to let me know the defects were not covered. He did not answer his phone. I left him a message, and I am still waiting 3 days later.So I thought I'll do some research while I wait for his call .I cannot believe how many people are having the same problem.I think a lot of us should take a picture of their furniture and sit in front of their store so other customers can see what they're getting themselve into, or pass out copies of all these complaints to them.
daniahamid on 11/10/2013:
same situation happened with me too my sale person also told me that durablend is stronger but I bought Ashley durablend bounded leather sofa set from furniture source (11545 Reeder rd Dallas TX 75229-2112) on 11-4-10 .
it will start flaking up and peeling like old vinyl, 9 months ago .I complain to furniture source but first they told me that they will try to help me but after holding me so long they refuse me to help and told me that Ashley denied their complain.
I am so disappointed by Ashley furniture .I also have another sofa from Ashley too which I bought 5 years ago with some part leather but its absolutely fine .It means this sofa set have some kind of manufacturing defect .I do not have any pets and small kids .I bought two piece set and have problem with both.
Please help me in this case
These are the pictures of the defective Ashley sofas. Please check them out and email us back that you got them.
sofa serial # 390882717 --2370188---M.O.# MA2NPOO
love seat serial # 390882954-----2370194----MA2NPOO
Padna on 12/09/2013:
Although I'd researched well and was up to date (at least I thought I was) on various types of leather and leather-like materials prior to my recent trip to the local store, I ended up purchasing 2 Durablend reclining love seats with console from Ashley's. That was mostly due to the clever sales pitch - not leather, totally synthetic but better performance than leather - and I fell for it (plus it was more affordable). When the first one was delivered it came with a slight damage to the middle console, delivery guys tried to wipe it off with a chemical - and it started showing off more of the damage. They stopped and promised to get me a replacement. But then I got wiser (finally) and checked online reviews again - this time specifically about Durablend. The store's salesperson agreed for an exchange although he pointed out that only reviews you see online are the 'bad' ones. I think he has a point but scores of forums/websites dedicated against Ashley's and in particular against Durablend tells another story that needs to be shared. Thanks for the reviews, they helped me to make a wiser decision.
I used the furniture for a week or so - it is quite thin, feels slippery, and cold. Not too pleased with the comfort of the design or the functioning of the recline. I own fabric and microfiber furniture pieces from Ashley. They are not too classy but functional even after 7 years. Never had to deal with Ashley's customer service (fortunately) so I don't have an experience to share here.
Thanks
Sharon on 12/12/2013:
I am having the same issues with a Durablend sectional. The Better Business Bureau is a joke, they have no authority and do not do anything that would benefit the consumer. If you have some type of warranty or service plan that is not being honored, contact the attorney general's office. If enough people complain, maybe they will do something about Ashley furniture in your state. I live in NC.
Elaine on 12/12/2013:
Same thing happened to me with the leather sofa peeling. I also bought the protection plan which I found out was useless. I posted a BUYER BEWARE on their Facebook page and they asked me to give them details on their "contact us" site. I did but have not heard back. Suggest you post your experience on their Facebook page. It seems to get a response.
gerald smith on 12/14/2013:
We bought sofa and 2 chairs and an ottoman from Ashley Furniture Company. The furniture was the Durablend and the quality is the worst that I have ever seen. Ashley lies about this furniture and should have law suits filed against them for selling this junk. Each buyer should go to their local tv station and do a live news report about how Ashley have sold from all of us. I will never buy or go in their stores again. I can not believe how a company like Ashley could rob hard working people and get away with it. The Durablend furniture is nothing but junk and Ashley knows it. Shame on you Ashley for lying and stealing from good people. This is bad business and will shut you down before it is over. Ashley you better wake before it is too late and pay people for their loss. WHAT CROOKS
Melinda on 12/31/2013:
We bought our furniture and it was delivered 3-12-2013. We had to have a scratch that was made during delivery repaired. When the guy came out to fix the mark , he magically found "scratches" in the "durable" durablend on the one arm and said he would report it to the company to see if it would be covered but he highly doubted it because it looked like a cat scratch. I told him I didn't have a cat. He said how about a guinea pig? I said yes but he's never out of his cage and no animals are in my living room. Anyway I was shocked to see other people are hearing the same thing!!! Ridiculous!
Cheryl on 01/07/2014:
We also bought a Durablend Sofa from Ashley's and like everyone else were told it was as tough as leather. Now less than two years old one end of the couch has hugh cracks in it that are almost through the underlying fabric. There is just the two of us in the house and the problem is in the area that your head rest against. No way an animal could have done that. The first words out of "Emily's (customer service manager) mouth was do you have pictures and its going to cost you" She would not even set up an appt time to come look at it.
Lee on 03/19/2014:
I agree with the person who suggested a class action suit against manufacturers and distributors of bonded leather. False advertising! Less than 2 years ago, we bought a bonded leather love seat made by Klaussner from a local furniture store. The salesman told us how great bonded leather was, but we didn't do our homework, so now the sofa needs to be replaced,and neither the store nor manufacturer will do anything about it. We have no kids or pets, and until recently were snow birds who rarely sat in the loveseat because we both had our own recliners. The loveseat was for guests. We do need to take action against these underhanded business practices. Otherwise, more people will be ripped off.
Andre on 04/02/2014:
I have purchase multiple items from Ashley Furniture Home Store. I am very disappointed with your furniture warranty department. I purchased a Durablend sofa and loveseat after 3.5 years the sofa started peeling. I have a 5 year warranty and they told me that they could not do anything about it even though I purchased the warranty to cover this. I don't think I will ever recommend this store to anyone else.

I purchased a Durablend Sofa and Love seat on 5/18/2010 from Ashley Furniture Homestore at 120 Commerce Blvd Fairless Hills PA 19030. Invoice #55000592. With this purchase I added the 5 year extended service plan. I was told by the sales associate that the plan would cover any damage to the furniture. In about last November 2013 I notice that the sofa was starting to peel in certain places. After noticing this I called the store in Fairless Hills PA where I had purchased the furniture. The store put me in contact with the service center (Value City Furniture) they told me that they would send me some info about servicing the sofa and they would contact me via email. So a week are two went by and no contact from anyone. After I received no response I called back and they line was very busy so I opted on their system to receive a call back. I finally received a call back 3 days later. I talked to a Mary Ann at the service center(732-355-9200) and she told me where to email photos of the damaged areas of the couch this was in December of 2013. Once again I waited about a week or two for a call back. Once again no call back. I called the service center again on hold for about 40 min decided for call back. Once again received call back 3 days later.
They told me they didn't receive the pictures so I sent them again. I called back a few days later to see if they received the photos at that point they had received the photos. They told me they had to review the pictures. So about 2 weeks go by and now we are at the end of January 2014. By this time the sofa is now peeling and falling apart all over. I call back and they tell me that they have to sent someone out to look at the sofa. The earliest appoint that Furniture doctors had available on a Friday which is my day off was March 14th 2014. The gentlemen from Furniture doctors came out and looked at the sofa and told me it looked to be a defective unit and needs replacement. He took pictures and told me that Ashley Furniture would be in touch in 5 days. So on March 21 2014 I called the service center to find out what was going on. The lady that answered told me they don't have my info yet.
About 20 mins later they called me back and told me they can't fix or replace my couch because of the wear on it and I had it since 2010. I asked why and she said the wear is extensive and I should have had it addressed when it first happened . Are you serious I called about this when is first started happening. I'm very disappointed with your company. I will take this issues as far as I can till it is resolved.
Close commentsAdd reply
Ashley Furniture Quality and Warranty
Posted by on
SYRACUSE, NEW YORK -- We purchased a living room set from Ashley furniture a few years ago, when we purchased it ( $1800 ) we were talked into buying a extended warranty for 5 years, around Christmas time the couch and love seat has started to peel apart? We called Ashley and they said for us to call the warranty company guardian. When my wife called, the claims representative (Theresa )said we only had a 1 year warranty, my wife tried to explain that it was a 5 year warranty. The claims representative said it only covers the leather for 1 year, and asked us to close the claim???? Then I called back, I reached another claims representative (ruby) I read the warranty out loud to her, she said I don't know why the other representative would say its only 1 year?. It is 5 years she said, she said her supervisor (Alicia) would get back to us, I asked why would we have to talk to a supervisor? She said she will be in touch shortly.

After a few days I called to speak with Alicia, they said she would get back to us. I then emailed her, and then called again the next day, she answered the phone and immediately tried to come up with many reasons to void the warranty, she asked if we used the treatment that Ashley made us buy, I said yes we have. I told her the furniture is flawless except the front seam on the love seat and couch. She then said this sounds like it started a while ago. I then asked her lets stop the game playing. .. .you are not going to do anything are you?? In which she SURPRISINGLY said no we are not!!! I said angrily what a scam this is, you don't even care anything about this do you. Which she replied again NO WE DON'T CARE. I said I'm not done with this!! She then said very loudly I. .. .. . DON'T. .. .. CARE !!! And with that she ended the call. I'm 42 and can't recall ever being that mad at someone.

I immediately called Ashley back and demanded to speak with someone other than the receptionist. I then talked to the manager (nick) I explained the whole deal with him. I angrily asked if he thought $2000 furniture should last more than 4 years!!! He said he agrees that this is not right and that we did purchase a 5 yr warranty and nobody should be talked to like that! He said he will give this to his boss. Before we hung up I said I was sorry if I was a little heated, but I said I just want you to know . .. I will not just go away on this, this furniture was treated great and you can tell by looking at it, I then said we have had friends and family over, and ALL of them are in shock when they see the couch and love seat, and hear that nobody is doing anything. I told him my wife's friends, family and clients keep telling her to call the news and the attorney general. He said don't do that till we get back to you.

A few days later (4) I called him back and he barley remembered me, he then said his boss had not gotten back to him. I filed a complaint with the Better Business Bureau against the warranty company guardian. I keep getting the same reply . .were not going to do anything, there reason is the damage has to be reported within 5 days of happening??? I then received a call from another person from Ashley furniture (Karen). She said she was a business manager, she said they are trying to get in touch with the warranty company, I told her the same thing I said this will not stand and this is ridicules that my wife has to sit and cry about the furniture that we purchased will have to be replaced after 4 years!!!! And that we were talked into purchasing a bogus 5 yr warranty. She said I agree and we will sort this out.

I told her again I will not give up on this. I will let every one know how these to company's operate. She said lets not do that. I said to her . .I can't understand how nobody even wants to LOOK at the furniture to see what is wrong??? They just don't care. If you need your furniture to last more than a few years . .you better stay clear of Ashley's thanks Greg from Syracuse. I have since been contacted by Ashley ,and was told that they will resolve this problem,and I have to give them more time. I will change this if it is resolved, but I still feel people should know not to buy the extended warranty from guardian. .. As a matter of fact I would not deal with any of guardian protection warranty's
     
Read 2 RepliesAdd reply
User Replies:
msnanny on 01/18/2011:
I wouldn't expect any furniture purchased at Ashley's to last over 4 years but that's not the point. You purchased an extended warranty and they should repair/replace your stuff. I would not let go of it either, fight, fight, fight!
49er fan on 01/21/2011:
Bottom line is this, don't purchase extended warranty's from Ashley Furniture. Some store's use different extended warranty provider's "montage" etc. NONE of these provider's replace or repair furniture due to poor quality or normal wear and tear. If you do decide to purchase an extended warranty from this company EXPECT confusion or simple run around in response to your complaints or concerns.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Layaway? What Layaway?
Posted by on
Rating: 1/51
GREEN BAY, WISCONSIN -- Well.

My wife and I are remodeling our house. We picked out a sectional June of 2012. We put the sectional on layaway. The sectional was $1,500 We received discounts & purchased a 5 year warranty. The total price was to be $1,800 with delivery etc. every month we paid $100.

So November we decided to go to Ashley & have our couch delivered & purchasing a kitchen table as well. Upon talking with the Assistant
Manager he ran our credit & told us we were approved for $4,500. Also came back and informed us that he had bad news. The sectional that we had on layaway was discontinued and they sold all the sectionals. I was shocked. I asked why would you sell the couch we had on layaway? He answered that we don't have an answer. We made a mistake ?!

The sectional had been discontinued for over 6 months. My wife asked why would you accept monthly layaway payments from us and not let us know that the couch was discontinued ? Still no answer. They had no answer & no process in place to hold Merchandise on layaway. Very very disappointed.

The customer service was terrible. The sectional that took its place was very similar but only came Leather. So this was not what we had in mind for a sectional. Ashley offered only 5 % off the table & 5% off the sectional that was not the sectional we had on layaway.

The assistant manager was somewhat stupid. Not very aware of how to deal with customers. Bottom line is I demanded a 100 % refund. I received a refund after telling the Assistant Manager how to refund me the money. He wanted to send it through corporate? I refused. To dune it up! Ashley Furniture is a low end furniture with a fancy look and bad customer service over all. Do not bother going there for anything. Bad experience and they do not care about the customer.

The Assistant manager said numerous times he would only do what he could he needed to make money ! They do not care about the customer.
Beware of this Company. :( overall experience. A big ZERO.
     
Read 4 RepliesAdd reply
User Replies:
Alain on 11/15/2012:
Thank you for an additional review warning consumers about Ashley.
Soaring Consumer on 01/03/2013:
If you put something on layaway and you are making payments on it then there is no reason that the store should have sold your product to someone else. It is their legal and contractual obligation to keep it in the store as you have a vested interest in the property. Good for you that you kept fighting for a refund on the spot!
shatiera on 08/03/2013:
I really seen some nice things online in also in there store. I was thinking about doing a layway as well. but after reading this I am going to find a place where customers come first!
Todd on 12/11/2013:
To expect a retailer to hold the actual furniture on lay away for weeks or months at a time is ridiculous. They have to pay for the merchandise and then store it for you. The furniture is always ordered in to fill the sale when the final payments are made. I have never heard of a store that actually holds big ticket merchandise on layaway for more than a few days. This is not like buying a coat at Burlington.
Close commentsAdd reply
Terrible product
Posted by on
VERNON HILLS, ILLINOIS -- On 02/02/08 my husband and I had two sofa delivered after picking them out in the Vernon Hills store. It has been just under two years since we have owned them and the bigger couch is so uncomfortable that none of us can bare to sit on it. Sure, the cushion is worn down from normal use (a measly two years) but it's what's underneath the worn cushion that makes it so uncomfortable; a big piece of hard wood. We have been discussing filing a complaint for a while and we are doing so today after I plopped down on the couch the other day and hurt myself! I didn't jump on it, I was tired, I plopped down and I managed to plop right onto that board and now have a bruise on my back from the couch! We need a warning sign that says "sit down carefully, or you may get hurt" We are not sure if it is the cushion that was made so cheaply and therefore flattened so quickly or if the furniture was made poorly all around. All we know is that if someone would have told us that we were paying $1700 for leather couches that will be so uncomfortable that they will induce pain either by sitting down on it or sitting for a period of time due to lack of cushion and hard blocks of wood underneath the lack of cushion, we would have run to Lazy-boy furniture. I called Ashley furniture today and they said their store manager will be in tomorrow. We are filing a complaint with the Better Business Bureau and never stepping foot in a Ashly Furniture store again. We did buy an extended warranty but never received any information. Plus I looked on their website and the store "does not have extended warranties" Meaning you threw your money in the toilet unless you actually have physical damage to the furniture that needs repair. We have taken excellent care of the furniture, there is no damage other than it is junk in itself. I remember my parents having a couch for 15 years and it was so still comfortable. We didn't even get two years out this cardboard couch. We feel we have been ripped off and the only way to remedy this is to add cushion which I am sure a store that sells this poorly constructed furniture is not going to do such a thing.
     
Read 2 RepliesAdd reply
User Replies:
fxcarden on 02/06/2010:
Ashley's products are crap. My sofa frame snapped in half with just my mother in law and my wife sitting on it (each weighs about 150). I took off the bottom cover and realized my sofa had been delivered broken and they had made an attempt to fix it. Unbelievable.
nikkianderic on 02/08/2010:
Yeah I have made a complaint with the Better Business Bureau. Not sure what else I can do other than spend my money on furniture elsewhere.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Sleeping on my sofa
Posted by on
Rating: 1/51
SUNRISE, FLORIDA -- I just moved to start medical school and I needed to furnish an entire apartment. So went to Ashley's furniture to buy a living room set and bedroom. It's been 7 weeks that I have had my furniture, and for 3 weeks I have been sleeping on my couch. The wooden slats under my bed broke, 3 of them. So I called Ashley and asked what could be done and they told that nothing could be done because I didn't have a warranty. Upon farther inspection of my bed I saw that there were bolts screwed into the middle of the slats. So I called back asking if my bed came with middle support legs. The answer was I don't know I'll get back to you. A week later and I don't hear back. So I called and was redirected so many times that I don't even know which department I got a hold of but finally someone told me that my bed was supposed to come with 7 middle legs. I call. The store back saying my bed never received these parts. And was told someone will call me from warranty and parts. Someone calls and I explain everything and she asks if I could sends pictures. So I say yes and take pics with my phone. After sending the pics from my phone to the computer downloading and attaching it, I send it from my junk email address. Well I guess it didn't go through, The media file wasn't supported, but still they should have done something more than nothing. Finally someone calls me and wants to set things up to get it fixed on Thursday and I made a Tuesday morning appointment and was told that someone will call me 24 hrs in advance to let me know a time frame for Tuesday morning. Oh and they tried charging me 45$ to get it fixed. I get a call Monday night at 9:30, not 24 hrs in advance that he will be there between 10 and 1 pm. Last I heard, morning ended at 12 pm. So I clearly told him that 12 was too late. So what happens, he calls me at 12. We had to reschedule and I told him I had a 2 hour break Wednesday from 10:30 to 12:15. And he said he would be there to fix it at 10:30. Well he didn't call me until 11:40 to say he a was almost here. Gets here and comes in and goes oh, you don't have middle legs and we will need to replace the slats! Are you kidding, that's what I told the lady last week. So now I have an appointment for Saturday for them to come fix my bed. I have had my bed for 7 weeks, didn't get the correct parts, broke after 4 weeks and it took them 3 weeks to have someone come out to tell me that my bed is broken. Never ever will I buy from Ashley furniture again. Waste of money and time.
     
Add reply
I Don't Know What To Think!
Posted by on
PLANO, TEXAS -- I've purchased a lot of Ashley furniture. Some of the Ashley furniture came from a furniture store that sells a number of different name brands. The furniture was a lot cheaper than from the Ashley Furniture store. When they delivered it, I made them load most of it up and take it back. There were numerous defects. It made me wonder if they purchased seconds. I bought another famous name brand from them a few years before that and had a minor problem with quality, but it was resolved; so it makes me wonder about that particular store. The owner called and asked me why I was sending the items back. He was real nice. He listened and said he would look at everything when they got it back to the store. After he saw the returned merchandise, he called and apologized. He said the delivery men were supposed to have checked the furniture before they loaded it, and said he couldn't believe they delivered such as that. He reordered the furniture, and personally checked it before it was loaded. Everything they delivered this time was perfect, and I haven't had any problems with any of the furniture.

I recently bought a DuraBlend cafe couch from an Ashley furniture store in Louisiana. I bought it for my daughter and son-in-law, who live in Texas. Since I've got to take them a bedroom set of mine, I'll just take the coach to them, too. They went to an Ashley store in Plano, Texas to see the couch and order two recliners to match. They didn't have any of this set in stock. The sales woman gave my son-in-law a terrible impression. She was rude and acted like she didn't have time for them. I don't know what she said, but she made my son-in-law believe that the Ashley couch I bought them was a piece of junk. My son-in-law decided to buy some DECENT recliners elsewhere. I was furious, and tried to smooth things over. I had previously spoken with the assistant manager of an Ashley Furniture store in Frisco, Texas and she was extremely nice. They were supposed to have gone there. I called her and told her how the sales woman in Plano treated them. She wanted the woman's name to report her. The owner of the Frisco store must also own the Plano store, unless she was going to report it to corporate.

By the way, Ashley Furniture Stores are independently owned and operated. Ashley has their own designers, factories, warehouses, and trucks to deliver to the stores. The only thing they hire out is the delivery of the furniture to you. The stores are independently owned and operated. The franchise owners and corporate have the most to loose. The managers are just employees. If the manager doesn't solve the problem, then ask to speak to the owner or call corporate. I had a problem in the past that I didn't mention, and I found out how it works and got it taken care of.

After all this, I decided to go online and read the reviews. Now, I feel that may be they should buy the recliners from somewhere else, and I regret buying the couch.

Does anyone know anything about how well the DuraBlend holds up? I know it's a blend of ground up leather, cotton and polyurethane. It's supposed to be more durable than ordinary vinyl, doesn't make you sweat like vinyl, and the look and feel is that of leather. How well does it hold up, though? I had two lane recliners that felt and looked like leather and they were polyurethane. We had to replace the reclining mechanism on one of them after several years, but the fabric held up about 12 years. Shouldn't the DuraBlend hold up just as well?

By the way, the Ashley Furniture Stores are independently owned and operated. Ashley has their own designers, factories, warehouses, and trucks to deliver to the stores, but the stores are franchises. You can always get further with corporate than you can the stores. The franchise owners and corporate have the most to loose. The managers are just employees. If the manager doesn't solve the problem, then ask to speak to the owner or call corporate. By the way, that sales woman has been reported. I had a problem in the past that I didn't mention, and I found out how it works and got it taken care of.
     
Read 6 RepliesAdd reply
User Replies:
Alain on 02/20/2011:
I don't know how DuraBlend holds up, but since its an Ashley product if there is anything wrong with it you're liable to have difficulty getting it fixed.
49er fan on 02/20/2011:
Durablend as you stated is simply a mix of polyurethane and VERY small amounts of actual leather hence the name "durablend". Since it is not 100% leather you can run into a few problems. It will, over time begin to crack or peel, if this were 100% leather then you could simply apply some high quality leather conditioner or polish and fix it right up, unfortunately leather polish or conditioner won't work on "durablend" simply because its not actual leather. Based on your comment it appears you are a very educated consumer and are concerned over your purchase or family's purchase, good for you!!! I hope you can find the information you need to make a confident decision in your purchase or future purchases. I hope you don't allow the elaborate layout or design of the Ashley Furniture Stores to fool you in believing you are in an "upscale" or "high end" furniture store because that simply isn't the case. You get what you pay for despite how good the furniture looks in the store and Ashley makes it look amazing!!! A lot of people as you have seen just on this site alone have had a lot of serious issues dealing with this company. Overselling of the product, poor customer service, poor product quality and little to no service after the sale.
Sandy on 11/05/2012:
My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.
Sandy on 11/05/2012:
My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.
Bevan on 12/11/2012:
In 2010 I bought 2 couches and a loveseat that were durablend. I have always liked them until recently a tear and peeling came about on one of the couches. It looks like the tear and peeling is quickly getting worse, so I'm trying to figure out how to fix it. I'm afraid more problems will come out in the next year or two.

I bought them because they were cheap, comfortable and looked good. But unfortunately, they don't last very long it seems.
Yvonne Joyner on 12/18/2013:
I purchased a Durablend reclining chair from Ashley's. Reg price was $699.00. I had it 21/2 yrs and now it is peeling and flaking. I called Ashley's to see if maybe we solve the problem. There reply was we will send you a piece of material to fix the spots. We have to pay to have it done. Will not buy Durablend again or deal with Ashley again. Not the first problem I've had with there furniture.
Close commentsAdd reply
My Leather Sofa Has REAL Problems!
Posted by on
PHOENIX, ARIZONA -- On Wednesday, August 12, I contacted their Phoenix, Arizona customer care center by telephone. I left a message after listening to a message that said my call would be returned in 24 hours. I left my home phone for looking up my prior purchases; but carefully explained that they needed to call my cell phone, which I then left. When I didn’t get a return call, I called again early Friday, August 14, 2009.
At 5:01 PM on Friday, August 14, 2009, a call came into my cell phone from (623) 209-2700. At the time, I was at the gym, but elected to answer it in the hopes that Ashley might be returning my call. I explained the problem I was having with the leather sofa I had purchased from them with the extended warranty. The woman explained that she couldn’t help me; it wasn’t covered under the warranty. At one point, she sat and read the warranty to me while I was trying to talk. She explained she was corporate customer service and she was the final decision. When I requested a supervisor, she said she was the final authority. Having dealt with Ashley in the past, this reaction surprised me. In the past, I would call up and they would send out a tech. She never offered to do this; just kept explaining it wasn’t covered. Finally, after some time of me continuely asking for a supervisor, she sent me to Ralena. I don’t know the spelling of this name. She gave me the same run around. The frustrating part of talking to her was that she actually lied to me! When she gave me the same run around, I asked for a supervisor, she said she and another manager were the only supervisors in this facility and the other manager had gone home. She said she was the final authority. I said she was not; that there had to be an owner or a board of directors. She did finally agree to send out a technician, but told me I had no recourse if the technician decided not to fix the problems with my sofa. She asked me multiple times what I wanted. I told her multiple times I wanted Ashley to stand behind their product and fix it.
At that point, I was so frustrated; I got in my car and drove to the store I bought my sofas from. As I reached the front of the store, the phone representative finally asked to put me on hold. During the time I was on hold, I asked the woman sitting at the desk in the front of the store if they had a phone number or an email address for the owner of the company. I had asked for this during the phone call of all the reps I talked to; none of them would provide it. She called a sales representative up and they gave me the owner's email address.
During the time the store representative was giving me this information; another woman came on the line. I asked for her name; it was Insil. She identified herself as the last rep’s supervisor. I explained that the last representative had lied to me and told me she did not have a supervisor at one point and then told me she wasn’t there. Insil tried to say it was because she could have been in a meeting or elsewhere in the building. I told her this was not the case; she said her supervisor was not there. Insil continued to provide me the same run around. She was offering to send out a tech, but not deal with the problem. Finally, after a full 34 minutes of conversation on my cell phone, being lied to and jerked around, my cell phone died. When I explained my situation to store reps, they told me to contact the owner. They were far more helpful than any of your phone reps. All three phone reps refused to give me his name, address, phone number, or email. I had to get this from the store.
The next day, after my phone re-charged, I checked my voice message and found one from Insil. She says to call her back and she will send out a representative or she would intercept this email and address it then. Since I have NO level of confidence in these reps, I will not deal with her again. I want to deal with the ownership of this company. Also, since the behavior of these representatives suggests to me that he may never see this correspondence, I have copied the Better Business Bureau in hopes that when enough complaints are filed, they will address the problem. I will be posting my compliant on online websites sio others know to avoid Ashley.
Here is a definition of the problem:
The leather color is absolutely disappearing on the seat cushions. This sofa is in our game room, where only my sons sit on it to play video games and watch sporting events. The majority of the people in our home use the downstairs sofa in front of the big screen TV. This sofa was purchased from them as well, it is leather too, has seen far more wear and is in substantially better condition. I can provide pictures and then you will understand.
Also, we have never been able to keep this sectional together. The portion of the sectional with the sleeper seems to sit lower. The pictures show this as well. The other night, my 6’ tall husband sat on it, and his knees came up to his chest. He thinks the structure has failed.
It is my expectation that Ashley will make this right. That used to be the kind of firm they were. We actually bought the second sofa from you, because we liked the first so well and because every time I called, you really took care of us. After one visit, I actually got a letter in the mail from the owner of Ashley apologizing for the trouble and giving me a $100 discount that I used on the second sofa. I used to recommend Ashley, I don’t anymore. We won’t be purchasing any additional furniture from you and we will certainly explain the extremely poor service we have received. It completely baffles me why in these economic times, their service reps wouldn’t treat customers right in the hopes they might be back.
Obviously, Ashley doesn’t care anymore! If I hear something positive from them, maybe I will begin to believe that Ashley does.
     
Add reply
Don't Buy - Larson cinnamon
Posted by on
We bought the Larson Cinnamon Sectional from Ashley it was on sale for about $800
looks great and just the right size for our living room it was delivered after 6 weeks and returned after 6 days this is the worst quality I have ever had for a living room furniture, it is just me and my husband no kids no dogs and still we found the cushions and the pillows are getting funny in shape after using it for only 4 days, it was getting uneven due to sitting on it.

Although it is great in size but it was horrible in quality, we were lucky that the furniture store took it back and returned it to Ashley .

Don't buy this, it will not last few months and it is not worth it.
     
Read 6 RepliesAdd reply
User Replies:
Anonymous on 11/10/2009:
I would not have called this a complaint. I would have called it a compliment since the store took it back with no problems and gave you a refund for defective product.
PepperElf on 11/10/2009:
tho it is refreshing to see a review that's not a shill from the company at least =)
Marsw on 11/13/2009:
NOOO this is a "complaint" Ashley didn't take it back, we bought it from a small furniture store in our town and they took it back as they have 30 days satisfaction for their customers, I don't think if I've bought it direct from Ashley they would take it back at least not that easy.
jktshff1 on 11/13/2009:
well post a compliment for the small furniture store in you town.
Anonymous on 11/14/2009:
Mars, regardless of who took it back, it got took back and refunded. WHY the complaint? Why not a compliment for the excellent service?
Chelsea on 06/13/2012:
these couches are wonderful
Close commentsAdd reply
Encore (Sewer) Salsa Sofa
Posted by on
SILVERDALE, WASHINGTON -- On 11/06/2009 I bought sight unseen a couch called, ENCORE SALSA SOFA, It is red and was in a flier in the local newspaper. I went to the local Ashley store here in Silverdale, Washington. They did not have this couch in the store to look at and sit on, and check out. I liked the way it looked so I paid for it. It was delivered a few days later. I was very happy with what I had paid for, That is until later that day... The smell was SO BAD I could not stand it, it actually smells like a SEWAGE PLANT,( untreated sewage), and the red color would come off when you would sit on it.. I was very pissed that I know have a PINK shirt, (it was white) the color was coming off really badly.. I called the customer service phone number, BIG MISTAKE!!! They attempted delivery of another one, I inspected it before they took it off the truck. It did the same thing when I wiped a white cloth across it, it turned pink, and the smell was just as bad.. I did this in front of the delivery guys so they knew I was not feeding anyone a bunch of crap..They took it back, meanwhile, I still have this couch in my home that has made the whole place smell like untreated sewer poop!!! So mad, I took off one of the seat cushions and took it to the store of purchase, and spoke with the store manager, She agreed with me that she could smell how rank it was, and she saw what happened when you rub it with a white cloth, she could see with her own eyes that the red color was coming off on the cloth... At that time they had one on the sales floor, we both did the smell and rub test, and oh gee, the same thing happened. We then decided on a different couch of the same color red, or close to it. It was more expensive of course, and did the smell and rub test on it, no problem, I told her I would not pay more than $100.00 additionally, so she said she would sell it to me for $399.00, and said I was also getting $50.00 off for the inconvenience, ya right... So I paid the difference. Next day there is another flier in the paper, It is the couch I had just exchanged the old one for, and it was on sale for $399.99, ya, I was pissed, she made it sound like I was getting SUCH A GEREAT DEAL. So I called the customer service number again, ( by this time I have spoken to 6 different customer service people), I was so tired of the run around I was getting that I demanded a refund of the difference and the $50.00 coupon, thus, $125.00.. Still no money as of today, 12/21/09...I receive a call telling me that the new couch I was doing the exchange for in stock was broken and that they had to order a new one, and I would not receive it for another week or so.. I finally received the new one, I thought I was done, BUT NO !!! This one is broken also..The left arm is so wobbly, I am afraid to touch it, so once again, I call customer service, and yet again, another new person, and yet again, I have to explain the WHOLE SITUATION AGAIN~!!!!!! I* demanded delivery of the next one within a couple of days only to get a phone call stating that the one in stock is ALSO DAMADGESD!!! Holy crap, I have been dealing with Ashley Furniture since, 11/06/09. The new, hopefully unbroken one is to be delivered tomorrow. I cannot imagine anyone wanting to buy ANYTHING FROM ASHLEY FURNITURE!!!!! This company does not care about its customers in the least, and I for one will not shop there again and will tell anyone to shop else where....If the new couch is not up to snuff, I will be demanding a full refund.. I have read most of the complaints on this sight. I seriously think that a "CLASS ACTION LAWSUIT" should be set in motion, if not already done...It has been weeks, no one has called to see what the status is. And oh ya, after calling customer service, ( in Texas),good luck on getting a return phone call if you request one.. It WILL NOT HAPPEN, trust me...Pissed and unhappy in Washington state....
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 12/21/2009:
Ashley is junk to begin with, but a $450 couch from them? I'd expect just about what you got. You have to remember that this company's expensive furniture is junk, so to try to get a bargain is just plain crazy. Tell them you want your money back, or you'll file a small claims case and take the pillow with you to court.
Hugh_Jorgen on 12/21/2009:
Not a class action suit! I can see the ads now...."does your sofa smell like poop? You might be entitled to a cash settlement!"
i_am_canadian on 12/21/2009:
This would be a good case for Jim 'The Hammer' Shapiro.
Close commentsAdd reply
Fraud - Ashley Furniture Home Store Tyler Texas
Posted by on
TYLER, TEXAS -- I am having TROUBLE with pillows that came with the sofa and over sized chair purchased from Ashley Furniture Home Store in Tyler, Texas. One week after delivery, which by the way took 2 1/2 months after ordered to receive, I called and talked to the manager (owner's son) that the loop fringe on the pillows was pulling out. That was Nov. 23, 07. I was told by the manager that a technician would come out to check the pillows and if they could not be repaired, they would be replaced. Dec 11, 07 a technician FINALLY comes out after numerous phone calls to the store by myself and husband. The technician took pictures and said someone would be calling me. Dec. 29, 2007 I called the store to find out WHAT they were going to do about these pillows. I was told new pillows would be ordered. On 12/31/07 I received a phone call from the woman who places orders for the store and she informed me that the owner wanted me to bring the pillows to the store BEFORE they could order new ones. I took the pillows in on 12/31/07 (all 8 of them) and the owner, insisted I leave them there so the Millennium Furniture Marketing Rep could inspect them.

I get a call the next day from the Millennium marketing rep, who informs me he did not find anything wrong with the pillows. He stated, They are in show room quality condition. I asked him specific questions about the pillows and it turns out the owner made a switch. The marketing rep was shown a set of pillows that were not the ones I left there. I called the next day and talked with [the owner]. She stated, the marketing rep has inspected these pillows and he agrees with me that there is nothing wrong with them. I through a fit. I told [the owner] that I would be returning the two pieces of furniture and eat the 30% restocking fee. [the owner] stated that returning the items was not an option because there is nothing wrong with the set. [the owner] refused to set up another inspection with the millennium marketing rep while I was present for the inspection. BOY do these owners of this furniture store have a BIG surprsie in store for them. I am filing every complaint possible and reporting these owner's and this franchise to the State Attorney General's Office for fraud. I purchased these items WITH the EXTRA protection plan on each piece. I have pictures of the pillows, they have been filmed on my video recorder, and I WILL not allow these people to maneuver us this way. It is WRONG on so many different levels.

So, BEWARE, because Ashley Furniture Home Store's may be the number one retailer of furniture today, but at the rate these franchises are going, I'll dare say, 10 years from now they won't be. What gets people in the door are the finance options. That marketing strategy only goes so far. If this particular Ashley Furniture location here in Tyler Texas were having a buy anything you want in our store for $1.00 and get the second item free sale, I would not buy from them EVER again.
     
Read 6 RepliesAdd reply
User Replies:
Anonymous on 01/05/2008:
Mark Twain said, "There are three kinds of lies: lies, damned lies and statistics."

In sales per square foot of retail space, Jordans Furniture is the largest retailer in the United States.
Anonymous on 01/05/2008:
Don't think we have any Jordans Furniture stores out here. I see Levitz is going under, no loss there.
Anonymous on 01/05/2008:
Jordans is a small chain in Greater Boston / Southern NH, but their stores are huge and phenominally successful. They have a stellar record for customer satisfaction, and, as I said, per square foot, sell more furniture than any other store in the country.
furnitureman on 01/06/2008:
Jordans is owned by berkshire hathaway so there statistics are more than just Jordans, they include R.C Wiley, Star Furniture, and Nebraska Furniture Mart.

Gallery Furniture in Houston is not far behind with 130 million in 1 single store about 90,000 square feet
Tammy02 on 01/11/2008:
The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. If a store is unable or unwilling to assist with a warranty claim, Ashley’s corporate office can assist by notifying the store of their warranty obligations. We request that you consider contacting the Ashley Furniture Consumer Affairs Department. We are here to help!

Our contact information is as follows:
Email: consumeraffairs@ashleyfurniture.com
Fax: 608-323-6139
Phone: 800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
afhsscott on 01/14/2008:
What is upsetting about sites like this is people can say what they want, true or not, and other people seem to just believe it all. When a customer is upset about something, everything they say is going to be so horrible and exaggerated. To make it sound like things took even longer, this customer said a week after delivery she called the store on Nov. 23. Their furniture was not delivered until Nov. 29. This customer said for a fact that the pillows were switched and Mark was shown a different set of pillows. This is completely not true. Mark looked at the pillows that were left here by the customer. If there is nothing wrong with the pillows there is nothing we can do about it. The customer also mentioned to store employees that her husband thought the set was not what they really wanted in their particular room that is used for lying around watching movies and playing video games. Everyone who has inspected these pillows aggrees that there is nothing wrong with them. They have loose fringe around them.
Close commentsAdd reply
Top of Page | Next Page >