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Ashley Furniture Couches and Sofas Consumer Reviews

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Couch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND FORKS, NORTH DAKOTA -- I'm not happy with the couch I bought from Ashley Furniture two years ago. Just after the one-year warranty was up, the couch cushions began to peel and crack. We've already replaced one cushion cover at the cost of $58. There is even a spot on the back of the couch that is cracked. It looks terrible. It ridiculous that I have to replace all the cushion covers after only owning the couch for two years.

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Worst Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURBANK, CALIFORNIA -- I purchased a package from Ashley Furniture and had my fist delivery on July 3rd. The sofa was broken and I refused delivery. I was told do not under any circumstances accept a damaged item because then it can't be returned. So I refused delivery and set up a new delivery for the 5th. They were a no-show at the agreed time. Called hours later saying "We have your sofa coming now." I was not home at the time and said "You are 5 hours late." The employee was rude and said "Well the sofa is in the truck and staying in the truck." I immediately called the store and scheduled a delivery for today July 8th.

The two employees knocked on my door and apologized saying "Ma'am we can not deliver this sofa. Come take a look." Well I looked. It was lying on its side, not wrapped, dirty all over back and bottom from the truck. The workers said this cannot be a new couch!!! It's not even wrapped. Well apparently it appears it is the same sofa I refused delivery on from the 3rd. This posh store tried to redeliver the same sofa that was broken. So now I refuse delivery again and call the store. The supervisor argued with me saying "Well if you want a refund then we have to come back and get the sofa we delivered on the 3rd!!!" WTF.

I refused delivery and the sofa was put back on the truck. This woman argued with me calling me a liar stating my recited show... Blah blah blah. Really take your records and choke lady. So now this posh store won't refund my money because their paperwork says I have a sofa!! I'm so done. Next step small claims court. Never use this store. Ashley Furniture in Burbank, CA. Can not be trusted!!!

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Great Experience.
StarStarStarStarStarBy -
Rating: 5/51

SANFORD, FLORIDA -- I went into the Ashley Homestore on Towne Center Blvd Sanford, FL to look at new furniture. The salesperson who greeted us was super nice, everyone was. We were left to wander the store to look at everything without being followed around which I loved. When we finished Kayla, who was helping us sat down with us to discuss what we liked. We decided on a sleeper sofa, love seat, a table at that time.

She explained their financing, also protection warranty, etc. I had come back twice more, still undecided. Last time I came into the store, Kayla was only too happy to talk to me again. Same sleeper sofa, same love seat. We decided no on the table and went with an Ottoman.

When it came to writing this up, she once again mentioned the protection warranty, which we were not interested in. First they wanted me to apply for a credit card, which when I said no they seemed shocked. The time frame I got for the furniture being delivered was at best three weeks. Though we were happy with the experience overall, we were not with the financing.

We decided to go through their online store, as we loved the furniture but hated the finance choices. To my surprise on the online store this was cheaper, 480. Cheaper than in store. I had no issues with my purchase, none with delivery. On the website this sofa is suppose to have a Memory foam mattress, not springs. I even checked in store to be sure.

When it arrived 5 days after purchasing I was thrilled. We did look at the mattress, noticed it was not the same color as one in store but did not notice it was springs until it was slept on. Since we got on a Friday I called their customer care on Monday. I had no issues, though I had thought they would just replace the mattress. They replaced the whole couch! Loved the couch to begin with. It arrived this morning, Wednesday, just two days after I called. Exact mattress we saw in couch in store. Perfect!

I have read MANY terrible reviews about Ashley. I can't find any on their online store. I dealt with the store. It was a great experience. The people at this store are super friendly, helpful. I purchased online because I have before, not with Ashley, but it was a good experience. As this was.

I have to say kudos to the people in customer care. I experienced no runaround, no shift in blame, nothing I have read about. The furniture we bought is super comfortable, soft, NO damage either time. It all came wrapped in plastic, cardboard. The delivery people were AWESOME! Both times. I wish I could find more positive and less negative. I did not buy leather and would not. I have cats. This fabric is totally washable, not treated by any chemicals, which I am happy about.

I dealt with their head office, their customer care, their warehouse in Tampa and did not have the experience of many. It was all good. More than happy with this purchase and I would again. I have only had this furniture for a few days. I don't regret the purchase one bit. I would use their online store again, and this store to look anytime. They're super. I DO NOT work for Ashley Furniture, as I noticed on other sites any positive is met with these reviews are from employees. Nope, I am a satisfied customer.

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Marketing Fraud/Horrible Quality and Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- We purchased a 3 person sofa with 2 seats that lean back when the middle portion of the couch CAVED IN literally less than 2 months after purchase. TRASHLEY Furniture refuses to take it back and their customer service is belligerent and even nasty. DO NOT BUY FROM THEM. They will only disappoint and rip you off. A serviceman came down to the house and said ”this is the manufacturer's fault” though, TRASHLEY furniture refuses to hear it. The couch is FALLING APART at the seams. Any synonyms for rubbish? Also they don't post any negative reviews on their website...Fraud. Bottom line is ASHLEY FURNITURE=JUNK.

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Worst Furniture We've Ever Purchased, Also Most Expensive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHATTANOOGA, TENNESSEE -- We bought this Premium Lenoris Collection totaling almost 5,000.00. Within 6 months this "new" nylon webbing technology that replaced the metal springs began to stretch and sag making the seats useless. Warranty refused to fix. They only chose to put new foam in the cushions which fixed nothing. Months later, we're still replacing foam and still have useless furniture. If you're looking for expensive imported junk, this is your brand!!

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Incomplete Orders/items
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRIDLEY, MINNESOTA -- Purchased a sectional couch and two couch trays. One of the sectionals came missing - pieces necessary to recline or connect the couch to the other sections. We attempted to request the correct pieces and even sent a picture at their request. They could not send the correct pieces and insisted they need to send a tech out to look at the couch. They could only commit to a date and could not provide the time they were to come until 2 days in advance. They also only offer to come out one day per week. This is extremely inconvenient and forces the customer to take a day off of work.

We had also purchased two couch trays. These arrived at a separate time. Upon opening the package, one of the trays was missing the tray portion. It was only a metal frame. In attempting to remedy these issues, the corporate office was extremely unhelpful. We even attempted to discuss with the manager Harold. We will not be purchasing furniture or should I say pieces of furniture (since that is what they provide) from Ashley Furniture or Furniture Mart again.

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Ashley Couch Peeling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ashley couch peeling.

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Bad Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILWAUKEE, WISCONSIN -- Purchased DuraBlend Sectional from Ashley Furniture in 2012 and the furniture is peeling really bad. Such a waste of money.

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Terrible Quality and Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIDDLETOWN, NEW YORK -- I am EXTREMELY UNHAPPY with Ashley Furniture. I purchased a couch 2 years ago for $2,000 from them. Just 10 months after I made the purchase I called to complain about how the couch was wearing, the material became very pilly, fuzzy and very unattractive to look at. I shouldn't be unhappy with a $2,000 purchase JUST 10 months later. After going back and forth for DAYS they sent me ONLY two replacement cushions. It is now 2 years later, I am still unhappy with the couch, so much that I have to turn over all of my cushions when I have guests over because I am embarrassed by the couch.

Yesterday I was in Home Goods, which is just down the road from the Ashley that I purchased the couch from, and I see my EXACT couch, throw pillows and all, FOR $800!!!! I called to complain about this again, after going back and forth even more with them, they are not willing to do anything at all for me. I will never buy anything from this store again.

Shouldn't their salespeople be more educated about specifics and materials, like "oh, is this couch going to be in a living room that no one ever sits in or do you plan to watch TV on it every night, because this material does not wear nicely over time." If I had known my couch would look the way it does now I would have never bought it! Now I have to hate my couch AND see if for sale for less than $1200 than I paid for it! I couldn't even get the rest of my cushions replaced?! At the end of the day, it's just about sales and making money, they do not have the customer's best interest in mind at all. Thanks for the ** couch.

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Cracking of Leather Sofa
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONNECTICUT -- Ashley Furniture is junk. I called my furniture Guardian insurance about my Sofa. They do not cover cracking leather. Ashley does not cover cracking leather over one year after purchase. I had an upholsterer Check out my sofa. They commented it could not be repaired. They told me my sofa was not 100% leather. It is cracking on the side of the center cushion of The Palladium leather reclining sofa. The upholsterer stated the sides where it is cracking. It is vinyl. This was not a cheap set. I have never owned a sofa that had only lasted two years from regular wear. There are only two people who use this furniture. It's not like, I have a large family. I'm truly disgusted with the quality of products. Cheaply made.

We spent over $2,400.00 for the sofa and loveseat. No issues with the loveseat yet. That is only because, no one ever sits on it. Only two people use the furniture in my home. It's not like I have a large family. I'm truly disgusted with the quality of products from Ashley. The sofa can't be repaired. I am stuck with this substandard furniture. I feel like I was ripped off. I went to the Ashley store. Not a salesperson told me it was not 100% leather. I went and bought it elsewhere after trying it out in their store. We ended up purchasing it from Coleman furniture. Ashley only give 1 year warranty on cracking of leather. Now, I know why. Their leather furniture has vinyl sides. Why would a national chain choose to carry furniture that is made with vinyl that cracks. Passing junk off to consumers.

I have a lot of pride in the way of my home looks. I don't usually go out and buy junk furniture. I'm really dissatisfied with that company as a whole. I will definitely not be shopping there again. Everyone, I know of will see what kind of poor quality furniture they carry. I have a lot of pride in the way my home locks. I don't usually go out and buy junk furniture. I'm really dissatisfied with the company as a whole. I will definitely not be shopping there again. Everyone I know will hear what kind of poor quality furniture they carry.

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Ashley Furniture Couches and Sofas Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 68 ratings and
138 reviews & complaints.
Contact Information:
Ashley Furniture
One Ashley Way
Arcadia, WI 54512
608-323-3377 (ph)
www.ashleyfurniture.com
customerservice@ashleyfurniture.com
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