Purchased the furniture during memorial day sale, a sofa bed after 3 months the left side collapsed it took several calls before the came out and replaced it. Now after about six months the very same thing happened on the right side. Their furniture is not put together well. Add reply
Terrible Customer Service
WILMINGTON, DELAWARE -- On the 28th of August I purchased a media chest from Ashley Furniture 4130 Concord Pike, Wilmington DE 19803. On my receipt was a tentative delivery date that had been crossed out with a black marker ... read full review1 Replies - Latest reply on 10/13/2013
Sales People Lie to Make the Sale
SAN MARCOS, CALIFORNIA -- We have been in the market for a new leather couch for a while. We had been at a furniture store in the San Marcos area called Living Spaces. We unfortunately had no luck finding a couch that worked ... read full review1 Replies - Latest reply on 09/22/2013
MIDLAND, TEXAS -- Order was to be complete in April, then May, then June, but actually it happened in late August. That took numerous (20 or more) phone calls to Midland, 7 calls to Lubbock, and I made 2 trips to the store to pick up my merchandise. The phone calls take over 30 minutes because they keep putting you on hold multiple times and never pick it back up. They promise to call back, but never did.
Go somewhere else, they won't be in business when the boom's over for sure.
We bought a sectional that was delivered in Januray from Ashley Furniture. It looked great at first but after 2 months the cushion and backing on the smaller part of the sectional looked worn and almost like they had sold us used furniture. I contacted the service dept 3 times by phone and 4 times by email over the period of a month and a half and I have still not received a reply from them. Add reply
Terrible Response Time
CA, TN, MS, CALIFORNIA -- We bought the leather sofa & loveseat in Fairfield CA less than a year ago. Back slat was coming loose and pushing against the leather, stretching and almost tearing it. Contacted the local Ashley store ... read full review
Broken Furniture and Poor Service
RALEIGH, NORTH CAROLINA -- I purchased a table from Ashley and it took well over a month to come in. When I removed it from the box it was damaged in 2 places. The drawer was split almost all the way through and the wood that ... read full review
Delay Delivery Time!
TORONTO -- We bought one of the newest, expensive dining and living room sets on July 5, 2013. The customer representative told us the sets would be delivered to us in 2 weeks. In the paper, it's said August 15th. ... read full review1 Replies - Latest reply on 08/23/2013
NAPERVILLE, ILLINOIS -- The seam on the back of my chair had split open. Haven't had the chair for 3 months, so called the warranty company to get it repaired. They said they'd send me a piece of leather & to call to arrange the repair. Received leather, called tech & made an appointment. Turns out, they had sent me the wrong piece of leather & the guy was just there to make a report. According to his report, he claimed that my chair was burned, not coming apart at the seams. I argued & eventually got a new tech sent out to look at the chair. He agreed with me & said seam was coming apart, it's not a burn. He told me he would order the necessary pieces for repair & it would get fixed. I just received another call from the warranty department & they claim that they will still not fix my chair under warranty. I will NEVER buy from them again.Add reply
Sofa recliner will not shut all the way. They came to do repairs three times and could not fix it. Been on the phone approx. 15 times complaining. Asked them to replace sofa and they refused. Now the leg cushion padding is sagging very badly. Set is guaranteed for one year and we bought it in March 2013. They also refuse to come and look at it. 2 Replies - Latest reply on 08/19/2013Add reply
Never Buy Furniture From Ashley's
PARAMUS, NEW JERSEY -- I don't even know where to begin with this nutjob they call a company...
When looking for furniture with my boyfriend, out of all our options, Ashley's in Paramus, NJ 'appeared' to be the friendliest ... read full review
You may get a good deal but I had not one but two purchases in 2012 and 2013 where they had to have a repair person come out on mutiple visits to fix what was suppose to be new. In one case they had to sand and spray paint in the living room the TV center that was scratched up from delivery!
1 Replies - Latest reply on 08/10/2013Add reply
DON'T BUY FROM THEM AND IF YOU DO AND IT'S SHIPPED WITH DAMAGE DON'T ACCEPT IT!
Lies And Unethical
SUNRISE, FLORIDA -- We purchased a living room set and dinette table. The assistant sales manager and another salesperson guaranteed a new sectional would look as if it was closer together than in the showroom. They said ... read full review2 Replies - Latest reply on 07/31/2013
NEW JERSEY -- Maybe 4 years ago we bought a nice table and chairs from Ashley furniture. The chairs have fabric backs and leather seats. Well lately I have noticed little signs that tears are beginning in many of my chairs. It seems as if the leather is so thin that the chairs have not held up to normal use. I don't even have small children in my home and we basically use the table for dinner.
1 Replies - Latest reply on 07/26/2013Add reply
I called the company and although they spoke to me there is no recourse. I am out of luck. This was a set I thought I would have for many years. The woman on the phone asked me if I conditioned the leather and I said no. I have my leather couch for over 10 years and never conditioned that either and that looks awesome. They skimped on the thickness of the leather and no it's ripping. End of story