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Please don't buy anything from Ashley - Arlington Store
Posted by Uma on 04/18/2006
Hi,

We moved into our new home 2 months back, and when we moved in we bought our living room/dinning furniture and beds from them, which cost us nearly 4000$. When we ordered we very specifically mentioned to the sales person that we would need the furniture in the exact mentioned 4 to 5 weeks as we were moving to a new home, from apartment and we are planning to start fresh, so until we get the furniture it would be very difficult. We were assured of our delivery within 2 weeks at the time for purchase. As on today its going to be nearly 2 months, and we have called the store at least minimum of 20 times, and visited the store at least 5 times, nobody seems to bother. The sales person we met always runs off when she see us in the store, we can never get thru her. We are still waiting, and we don't know how to handle this, if there are more people facing these kind of problem please mail me we could figure out a way out of this.

Thanks

Uma

     
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Posted by ceramicgal1 on 2006-08-12:
I agree there has to be a stop to this company. They are individually owned. Find out who the owner is through the Better Business Bureau and complain to him or her if that doesn't work get yourself heard on the media or any person who advertises for them
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Inability to deliver correct furniture
Posted by TWCRC on 08/25/2005
GRAPEVINE, TEXAS -- Ordered couch and love seat from Ashley Furniture in July. Accepted delivery on Tuesday, August 23rd. What was delivered was the correct couch and wrong love seat. I informed the delivery guys that it was not the right one. To which they responded. "We'll just leave it here. Feel free to use it. If that's a problem please contact customer service." They assured me "...this happens all the time...". I called customer service and after the full run around the love seat was removed from my house that afternoon. I had to explain that I was not going to be liable/responsible for a piece of furniture I didn't want or own. The customer service representative assured me that it was noted on my account. I expressed my concern at having no copy of that waiver of responsibility. In the 2 days following I have called and left messages repeatedly trying to locate and have my love seat delivered. I am now being told that it will be some time on Saturday when they can come to my house. They have SO generously waived the $69 delivery fee and promised me a "deluxe" delivery. My understanding of the "deluxe" delivery is from a manager in delivery and customer service "That means the control manager will verify your furniture is correct before being loaded on the truck." That being said - shouldn't ALL deliveries be "deluxe"? I am now stuck between a rock and a hard place with no viable explanation as to why delivering 2 pieces of furniture to my house is only a shade less complicated than brain surgery! For my inconvenience they will now be at my house 3 times in a week. Never mind the fact that I am a paying customer is of NO regard to anyone I have spoken to.

Be Warned - buying from Ashley Furniture may seem like a good deal - if you want to mess with a headache.
     
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Posted by AZJEM on 2005-08-25:
I do agree that every delivery and purchase should be of the best quality. Unfortunately it doesn't happen as often as it should. With that said after reading other postings of furniture problems on here you should count your lucky stars that they are there that many times in the same week instead of months apart. Hopefully noone else had been given your furniture my mistake and was allowed to hang out with it until you receive it.
Posted by ejack053824 on 2005-08-26:
I would have raised holy hell till they got it right. I wish a furniture company do that to me!
Posted by TWCRC on 2005-08-27:
Continued saga...they tried to deliver the "correct" love seat today. In theory it did match...except it was the wrong color, the leg was damaged and the frame of the whole thing was about an inch higher than the couch. Noticeable differences from across the room. Needless to say we refused delivery on it and contacted customer service...AGAIN. They now inform me that they can return the couch and reorder both pieces. So back to square one!!! My concern is that they coudln't get it right the first time...what is going to be so different the second time. Waiting patiently for customer service to call back.
Posted by AnetteShelby on 2006-08-06:
I'm sorry to hear your story. If you need Perhaps I can help you. Please contact me at anetteshelby@Yahoo.com Anette

Posted by rjames on 2007-02-27:
Call 972-336-0339 x 1410...this is the direct extension to the owner of all ashley furniture locations in the dfw metroplex + el paso...her name is shelley levitz...email address is slevitz@ashleydfw.com...president is mike levitz mlevitz@ashleydfw.com...he's a hippie looking biker moron...the picture of him in the stores is nothing like him now...don't expect these idiots to do anything about your problem, but you can at least air your complaints...good luck
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Never Order From Ashley Furniture
Posted by C_beckwith on 03/26/2013
FULTONDALE, ALABAMA -- If I could give 0 stars I would. PLEASE BEWARE! AS MUCH AS YOU LIKE THE FURNITURE AND THE DEALS NEVER BUY ANYTHING FROM ASHLEY FURNITURE!

I ordered furniture over a month ago and was promised and even signed an agreement stating our furniture would be delivered in 2-4 weeks. I never received a call an update anything. They cashed my check immediately and here I sit with no furniture and no money. I have called multiple times every couple of days for weeks now. The customer service is unhelpful. I have been given several different stories and each time the story changes. Sometimes they have part of my furniture but not all so they can't deliver it. Sometimes they have none of my furniture. Every week the ETA delivery date gets pushed back 2 weeks. I have contacted their managers, customer service, etc. I have sent numerous e-mails. They are very rude and no help at all. I have had no bedroom furniture for several weeks now. This is ri

diculous. Now today I was told that the furniture was on backorder and that it could be several more months. I am going to my local Ashley store and I will not leave without a complete refund plus compensation because now I have to go somewhere else pick out new furniture and wait again. I can promise that I will never again order anything from Ashley furniture. Please make yourself aware that you honestly might never get the furniture you buy from Ashley and they will take your money.
     
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StarStarEmpty StarEmpty StarEmpty Star
Took My Money, but Won't Give Me What I Purchased.
Posted by Deborah.chalmers on 10/26/2012
FREMONT, CALIFORNIA -- I ordered a table, chairs and server from Ashley furniture. After ordering them, my husband said that Ashley had lots of complaints on the internet. I was hoping nothing would happen to me. Well, here we go. The order was due 10/22 and I didn't receive a call from them. On 10/26, I called them and was told it would be 11/24 at the earliest, but they couldn't promise anything. They have my money, given to them in cash. I sold my other table and have no furniture in my dining area for Thanksgiving. I do not know when, if ever, I will receive my furniture.

     
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Posted by CUontheFlipSide on 2012-10-27:
I would go to the store and demand my money back. This might be a lucky break for you, now you have a chance to buy some furniture that will actually last until Thanksgiving.
Posted by michael.manion on 2012-12-23:
I PAID CASH FOR A SOFA AND CHAIR PLUS DELIVERY CHARGE STILL AFTER 3 WEEKS I HAVE NO FURNITURE,THEY DID CALL ME ON DEC 20 TO TELL ME IT WAS IN THE WAREHOUSE BUT NO ONE TO DELIVER IT TO ME LIARS ALL AROUND
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The Company Lies From the Bottom Up!
Posted by Christine.gibbon on 03/24/2012
FREDERICK, MARYLAND -- We went to the Frederick, Md. store to buy bedroom furniture. It was not a planned trip, but after some remolding, we decided to stop in. We walked into the store, and not one salesman said hello or asked to help us. Apparently we must not have looked like we had money so no one needed to get up off the couches they were sitting in and chatting with other salesman to try to make a sale.

After an hour in the store, we had to find someone to help us. We decided on what we wanted and was excited to get the furniture. Friends warned us that they had promised a certain delivery date on their furniture and it took 3 months to get in, but I figured it was a fluke. But, to make sure, I had the salesman verify everything was in stock. It was and was promised a 2-3 week delivery date. When I called to verify the delivery, I was told it would not be delivered in Mid March as promised but rather late April because NOTHING was in stock. I was furious and called Customer Service. What I thought became a very productive conversation, did not end well. The salesperson told me she could get me everything but the bed delivered by March 23rd. I was ok with that and willing to work with them on the bed delivery. I had to call her back the week before to verify the March 23rd delivery, only to find out it wouldn't be delivered. I was told she never told me that date - which she did, and it would be delivered mid April.

This company will tell you anything to get a sale. You can't cancel the order unless they don't deliver within 8 weeks. We spent $6000.00 and I wish I never stepped foot in that building! Do not trust a word they say or better yet, don't do business with them. I NEVER will again.
     
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Posted by BigAl on 2012-03-24:
It seems you may not get the furniture in their 2 month window so you will be able to cancel. A word of advice. Do not accept a partial delivery. Insist that all items be delivered within their contractual time agreement.If not you could be waiting a very very long time for everything.
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Mislead on Warranty
Posted by Umbroa on 03/18/2011
MARIETTA, GEORGIA -- We purchased a leather sofa, loveseat, and chair. The leather color started coming off. I called Ashley to complain. Make a long story short. They finally agreed to replace. We went in to pick out another set. We picked out a higher quality hoping this would not happen again. I told the salesman my concern about the color coming off again and was told that they had a 5 year extended warranty that would cover this in the future. He said it covered everything, even if you caused the damage. We agreed and paid around $200 for the warranty. After 2 years this started happening again with the color of the leather coming off. We were told the extended warranty would not cover this. It looks as though we were not the only ones told a lie about the warranty. I believe there needs to be a class action suit brought against Ashely Furniture for misleading their customers.
     
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Posted by 49er fan on 2011-03-18:
Ashley Furniture misleads or "oversells" products all the time and it is a shame. Numerous people have experienced exactly what you described.
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Ashley Furniture Hands Out Promo 2 Hrs Early In Casa Grande
Posted by HM3 on 11/11/2009
CASA GRANDE, ARIZONA -- Good Afternoon,

I have just been advised of a situation, which took place at the Ashley Furniture store located in Casa Grande, AZ today at 10am.

It seems that Ashley ran an ad, which stated that the first US vet who came into their store at 10am today would receive a 500.00 gift certificate.

Per my understanding a young couple who are both US Army and have, both served in the Middle East recently were at the store at 9am and waited for the store to open at 10am.

This young couple was the only ones waiting at the door and when they walked in at 10am they were advised that the store gave away the gift certificate at 845am to someone waiting at the store.

Needless to say, this young husband and wife were very distressed and expressed this to the staff at the store.

The store is unwilling to assist and they do not feel that they did anything wrong in handing out the certificate prior to the time indicated on the flier.

As my son is US Army getting ready to go into Afghan for the second time, and my husband and I are both prior Navy I am very disappointed that a large retail store such as Ashley would work in a manner, which is disrespectful to all Arizona vets.

I seeking your research and support to make this wrong a right for this young Arizona family.

I myself did contact Ashley Furniture in Casa Grande store I was advised that they had handed out the certificate early and he did not feel the store did anything wrong.

Thank you in advance for your time and consideration in this matter.

I guess it was not a happy vet’s day for one young couple who have placed themselves in harms way for our country.

LMC
     
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Posted by redmx3racer on 2009-11-11:
Ok-so the first party got there @ 8:45am. The 2nd party got there @ 9am. Had they both been waiting there @ 10am when the store opened the result would have been the exact same. So I don't really see a problem with it either. Sorry. I highly doubt that the first party would have left before 10-they obviously got there early to wait for the store to open @ 10-as did party # 2. Maybe Ashley could have told the people that showed up someone had already won and saved them an hour-but that is all.

Posted by jktshff1 on 2009-11-11:
I do admire and respect the military service, but that has absolutely nothing do do with this post.
Posted by Anonymous on 2009-11-11:
"The store is unwilling to assist."

What kind of assistance are you looking for? I bet the Arizona vet that did get the certificate doesn't feel disrespected.
Posted by momsey on 2009-11-13:
How did you hear this story? Sounds like you "heard" it from someone, who undoubtedly heard it from someone else, etc. etc. This does not belong in this forum, as it is just a rumor and can't be substantiated.

And, as justthefaxx said, if it is true, a vet did get the certificate. So what's the problem?
Posted by jktshff1 on 2009-11-13:
Sorry (taking foot out of mouth) missed the 1st vet in thing.
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Delivery date is BS - your furniture won't come when they say
Posted by Customer unhappy on 07/16/2009
ROSEVILLE, CALIFORNIA -- I bought (not received yet) a table and six chairs for $982 on June 23, 2009 and was told that it would come on July 3rd, so I would have it for a party on July 4th.

Guess what? Not only did I not receive anything yet (July 16th), they told me that the PO was not placed - that after I called the store 6 times (daily) and today I went back to talk to the manager. On the contract it states that it would come on 2-3 weeks.

Did I mention that as of last week the store is closing? (Roseville, CA) Eveything is handled though a liquidation company and these guys have no idea about orders, POs or what the status of my order is. They told me to call the Ashley Headquarters at 1-800-477-2222 and talk to Laura Webster ("big shot" general manager of some sort). I left a message...no call back.

I told the store GM that if I don't get me order within a week, I will cancel. At which point he said "it won't happen in a week, but I don't know exactly when it will be because our shipping system is down and has been down for a while". He also said that he can't cancel my order to offer my money back, because "our system shows that we have the product in stock and you will get it".

Ashley took my money (off of the credit card) on June 24 (next day from purchase) and I have nothing. I will give them a week, then I will sue for my money plus interest...it's small claims so I won't need a lawyer, but they better show up to at least make up a lie...

Don't shop with ASHLEY FURNITURE...please save your nerves!

PS - How to you explain that Ashley?

     
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Just Keep Driving By Ashley Furniture...
Posted by Mbk22 on 08/13/2008
CHAMPAIGN, ILLINOIS -- I ordered FR furniture and a TV stand from AF. When I called to check on my order status and delivery I was told my order "just came in" and I set up a delivery date/time. Day of delivery, no TV stand. I was told it was expected to arrive that afternoon. I waited a week and called, to be told again, "it just came in". So delivery was scheduled two days later between 3 and 6pm. At 6:30 I called the store and was told it was on Truck 2 and they were delayed across town, but they would definitely be delivering my TV stand that evening. It didn't arrive. I called the next day and was told by the delivery manager that he would check on it and call me right back. An hour and 10 minutes later I called HIM back. He informed me that I shouldn't have been told my TV stand was on a delivery truck because it was damaged and wasn't scheduled for delivery. When I asked if there was anyone who worked there that was capable of picking up a telephone and performing some act of customer service he had no response. I then requested a full refund of my purchase price. After putting me on hold for 2 minutes he said they would waive the restocking charge. Restocking charge on a damaged piece of furniture???

When I asked how long it was going to take to get a check in the mail, he indicated I should have it by the weekend. Six days later I have no refund check. I called today and was told that the owner "only signs checks on certain days of the week." Well, this started last Thursday and today is Wednesday...so apparently the owner doesn't sign checks any day of the week! I had already filed a complaint with the BBB and informed the person on the phone of that. To which, she asked why. Ummm...I'm a consumer, you're a retailer, and you've been using my $ for two months and I have nothing to show for it but a horrific experience and enough sunshine blown into a certain body cavity to give me 3rd degree burns. Maybe the "owner" signs checks between 4:01 and 4:02 on Wednesday afternoons. I expect I'll have a check in the mail by THIS weekend, but we'll see.

I, personally, will never step foot in an Ashley Furniture store again. It's painfully clear now, after reading and hearing similar complaints, that Ashley Furniture management invests much more time in training their staff to mislead and just bold-faced lie to customers rather than provide them/leave them with a positive buying experience. There are alternative furniture retailers. You might pay a little more in some cases, but dealing with a reputable, trustworthy company is worth it. Don't be the one who buys from Ashley and wakes up one day to find out they're out of business and you're in line with thousands of other folks who aren't going to see even 10% of their money back in their pockets. Just don't go there.

My new FR furniture will rarely be used, which is a good thing because I have this sneaking suspicion that my vehicle with 100k miles on it will likely be functional and usable years after this furniture.
     
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Posted by cherpep on 2008-08-14:
I had never heard of Ashley Furniture until I started frequenting this site. What an education! From the volume of negative responses, it appears their poor customer service is the foundation of the chain. If one appears in my neightborhood, I'll stay clear.
Posted by Anonymous on 2008-08-14:
I agree Cherpep. But never fear... Tammy02, representative from Ashley furniture will be along shortly to give the OP a whole bunch of warm fuzzies and try to make everything better with a plea for them to call for assistance. Especially since the posters have already made several attempts at getting resolution.

I have never seen a post from an OP that states that Tammy has resolved their problem, nor have I seen an Ashley complaint updated and marked as "resolved".
Posted by Tammy02 on 2008-08-22:
A M3C message was sent to "Mbk22".

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!
Posted by Tammy02 on 2008-08-22:
JohnInSoCal ~ Thank you for giving the consumer a heads up that I will be posting my comment!

To All ~ The reason resolutions are not posted are because I never heard back from the consumer when I sent them a message. I am unable to resolve any issue unless I receive a response. Some of the issues may even be resolved, however when the consumer contacted our department, they decided to use their real name verses their user name, and failed to tell us they posted on www.my3cents.com. I hope this will clear your uncertainties regarding my not posting resolutions.

Posted by Anonymous on 2008-08-24:
Tammy, we're not waiting for you to post resolutions. You cannot mark a complaint as resolved. The person making the original post must do that.
Posted by DigitalCommando on 2008-08-24:
Tammy02, I just wanted to thank you (to you as a person) for at least trying to help your customer with their problems here as that is rarely seen. Keep up the good work even though most of the people that post a complaint here never return again, at least it helps offset the black eye given to your company by the excessive complaints lodged here. Your corporate execs needs to start shutting down the offenders who are the source of CONSTANT complaints. I wonder how much their bottom line is effected by consumers who read the complaints here and decide to never step foot in your showrooms?
Posted by janie2690 on 2008-09-04:
I too have been stung by Ashley . 4 years ago I bought a formal dining room set from the Ashley show room . It was very nice and I bought it from the show room floor so I didn't have to wait 6 weeks for delivery. Table, 6 chairs, buffet and hutch. Less than one month of having it the kids spilled a cup of water on the table top and before I could walk to the cabinet to get a cloth to clean it up, the wood bubbled on the table top. The whole top is covered with bubble under the wood. I called the store right away and ask them what to do. I told them if the table had been finished right that this should not of happened. They said it was my problem. When you buy it off the show room floor it is AS IS and to live with it. So for 4 years I have been living with it COVERED. I didn't have to money to replace it. I tell everyone I know and when someone see it they say” we will never buy anything at Ashley if that’s the way they warranty there furniture”. Thanks Jane
Posted by BCisME on 2008-09-05:
It's funny how they are all independently owned and operated yet they all use the same "it's on the truck" line.
Posted by CCDC on 2008-10-12:
Funny I came upon this site.
I repair furniture, work for a furniture store and trust me there is no piece of "PERFECT FURNITURE" Ashley has to be the worst next to Sauder and any other store bought(Wally World)put together types.
Almost ALL furniture unless stating "SOLID WOOD" on the tag is particle board, cardboard or foam. Yes I said foam. I have seen it. Unless you can see the wood planks top and bottom its fake. If the wood grain looks too uniform and perfect and you can't see the wood planks....its fake. Make sure you ask the sales person if its SOLID WOOD. If you just say real wood they will tell you it is real.
Someone was right when they said it was "Photo paper". You can tell by a a dull, very thin, cheap lack of finish....cause there isn't one. Oh yea and one other thing. That well known cleaner polish you can find in any store....don't.
That has to be the worse thing you can do to your furniture.
A less than damp cloth is all you need to clean your furniture. oils and waxes make it gggrrr to repair.
Just thought I would pass that on to ya as well. have seen a lot of ruined furniture...If you must use something use guardsman cleaner and polish. I have use both and sprayed right on top of it. No rejection.
Posted by Ponie on 2008-10-12:
Isn't it odd that the poster couldn't find anything on the Internet about Ashley furniture yet was able to find M3C? During the past week I had to purchase a new coffee maker. It certainly was a heck of a lot less than furniture, yet I did my research of the brand I had in mind before I made my purchase. With all the complaints I've seen about Ashley furniture, I'm with cherpep, I'd never set foot in one of those stores if they opened up near me.
Posted by afhsrocks on 2008-11-06:
Ashley Furniture in Champaign, Illinois, rocks! I know quite a few people that work there, and I know that it is their mission to have the fastest furniture delivery in Central Illinois. Of course hiccups happen along the way just like at other furniture stores and other retailers but Ashley Furniture rectifies any situation. When an entire truckload of merchandise is shipped hours away something on the truck is bound to come in damaged! I mean come on! It's a natural wood product! Accidents happen when hundreds of pieces of furniture travel hundreds of miles! But when peices come in damaged Ashley will fix the piece back to new condition or get that customer a brand new peice! Simple as that! Ashley HomeStores strive to deliver quality merchandise quickly and at a great price. But when accidents happen and the consumer cannot sympathize with the fact that an accident occurred, the problem is with the consumer NOT the company.
Posted by igiggle079 on 2010-03-08:
Don't shop here! Worst than the worse car dealership! We were given a price quote on a bedroom set, I called to find out the whole total with tax and delivery so that we could order what we chose over the phone. We were so excited to get our bedroom; then to our shock, the total was $1000 HIGHER than our quote! The salesman admitted to leaving the chest off the price by "mistake" he then called me back to backpedal(surely out of fear of getting in trouble) I asked to speak to the manager and was given Mike the Store owner, who proceeded to interupt my explaination of what happened, he then yelled at me and belittled me, turning it into MY FAULT! I was not seeking anything other than an apology and acknowledgement of the mistake THEY made!! He ended our conversation saying he did not want my business...wow! That is NO WAY to run a business and because the stores are individually owned there is no corperate recourse! I am shocked by how I was treated. What a waste of time! If the
Posted by heather_afhs on 2010-03-12:
Hey Everyone!

My name is Heather, and I'm the new social media director at the Ashley Furniture Homestore in Champaign.

I wanted to introduce myself, as I will be around to answer any questions or concerns you might have with our store.

For those of you who have had bad experiences in the past, I hope you will give us a second chance to earn your business. I apologize for any mistakes or wrongdoing on our part. Our customer service reps work every day to improve our client experiences.

If you need to get in contact with me, I can be reached here as user heather_afhs, or at heather_afhs@yahoo.com

Thank you for all of your feedback!

P.S. igiggle079,
I responded this complaint via a private message on yelp.com. If there is a better way to get in contact with you, please let me know.

Posted by Ytropious on 2010-03-12:
Good customer service can only go so far when the majority of complaints are on the QUALITY of the product...also this review is pretty old, try to find some of the more recent Ashley complaints, you won't have a problem.
Posted by heather_afhs on 2010-03-13:
Thanks for the advice, Ytopious. I am commenting and introducing myself on any related comments I find. Hoping to mend some fences! :)
Posted by PepperElf on 2010-03-13:
wait...

why would an official ashley rep be using a yahoo account?
no offense but one would think the company would be able to afford their own email server...
Posted by heather_afhs on 2010-03-13:
Hi PepperElf!

No offense taken. It's up to each franchise to provide e-mail for their employees. The Champaign Homestore is in the process of updating all of our e-mails, but for now, I'm using yahoo.
Posted by PepperElf on 2010-03-13:
that's odd.

personally i never trust any company email that comes from yahoo - cos that's what many scam artists do

but i'm sure you'll understand my take on it
Posted by heather_afhs on 2010-03-13:
Understood. That's the main reason we're switching over. That, and to provide some cohesiveness to our company. Baby steps!
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Potential Employees Beware
Posted by Just Another Warm Body on 06/19/2008
MISSOURI -- Ashley Furniture Homestores in the St. Louis Metro area have a strange way of hiring employees. It seems to be the warm body theory. They hire a LOT of employees, train them minimally, they run training classes almost every month, and then put them out on the sales floor to greet customers. If you are considering employment there ask about their turnover rate. The core values that they drum into everybody's head only apply to the way their front line salespeople in the stores are supposed to treat their customers, not the way they treat their employees.

They have you shop the competition and if you pay attention, you run into a lot of their former employees. That will be glossed over, but ask those former employees why they are no longer there. It was probably because they didn't ask a customer to sit down, or even though they received many awards, they weren't performing up to expectations. The new employees, not knowing any better, promise things that are not true. There is no EXTENDED WARRANTY. The warranty from the manufacturer is for one year for some parts and up to five years on mechanisms period, the limited lifetime warranty is on the frame. The insurance they offer only covers accidental damage,it does not extend the coverage to repair manufacturer's defects after that particular warranty runs out.

The service department is another story. All I can say is inspect your furniture thoroughly if you pick it up, unwrap it and go over it with a fine tooth comb. The same goes for deliveries, if it is not right, make them make it right. You might have to wait a while for them to re order it, but have them order it, it's supposed to be new furniture, you didn't pay that much money to have damaged furniture "repaired."

Maybe some of their former employees will post on here.
     
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Posted by Miles1 on 2008-06-24:
I can tell this is a disgrutal former employee. I worked for Ashley in St. Louis for two years and just the opposite is true of everything this person states. The Ashley STL company is a company of high integrity and they live their core values. In addition, they do everything possible to satisfy their customers and if there is damage on delivery they will do what ever it takes to make the customer happy.
So whoever this person is spreading this mis-information about a wonderful company you need to get over your disagreement with this company and get on with your life.
Posted by pleasant1 on 2008-06-30:
I have worked for Ashley Furniture and a couple other furniture companies here in St. Louis. I can say that they have the most training for their salespeople than anyone else I have seen or heard of. They do 4 weeks of training before they even let their salespeople talk to customers while other stores usually do no training at all before waiting on customers. As far as the service goes, I have never had any issues with my customers getting taken care of if they have a problem. It sounds like this person is a little bitter about not making it and should stop spreading untruths.
Posted by Happy Gal on 2008-07-11:
As a former employee for an Ashley Homestore in the St. Louis area, I strongly disagree with this post. Simply put, sales is not for everyone and turnover will happen. I would also like to point out that this particular Ashley Homestore offers 4 full weeks of training (8 hours a day) which is uncommon to nearly all other furniture stores in the St. Louis area. I would like "just another warm body" to elaborate and give the names of any furniture retailers who offer more intensive training classes. I strongly believe the company takes pride in their training efforts.

In addition, the company has a job expectation for sales people which is set up front and made crystal clear from day 1. Someone who is choosing not to do their job deserves to be acknowledged in one way or another. Someone this disgruntled sounds to me as if they do not want to take full responsibility for themselves but is choosing to blame the company (You know, the type of person who is late everyday but always has a "good" excuse- ring a bell?).

This poster reminds me of someone I used to work with. One thing I do know about this former coworker is she is always full of excuses and never ceases to blame others. Some people like their job until the day they mess up one too many times and get dismissed. Then all of a sudden they decide to personally attack their former company for a number of invalid reasons. This is a perfect example.
Posted by colorfulcharacter on 2008-07-14:
I am a current employee of Ashley Homestores of St. Louis, MO and I have been absolutely impressed with every aspect of their organization. They do an absolutely wonderful job of hiring employees, unfortunately sometimes bad seeds make their way in. They usually don't last long though. I'm sorry that "warm body" didn't work out, but this is a classy organization that only wants the best for their customers. If you weren't cutting it by taking care of customers then you didn't deserve to have this nice of a job. The customer has the highest of priorities at their six stores and the focus is solely on them.

Potential employees--you want to work here
Potential customers--you want to shop here!!!!!!!
Posted by Bugs828 on 2008-09-10:
I fully agree with the first poster. I read the other 3 posters comments and they sound like management in the Phillips Furniture hierarchy.
I have been in management for several years then was delighted to be hired by Ashley in St. Louis. The 1st 4 weeks of training were fine except for lack of training in furniture. We only received the basics. I already knew quit a bit about furniture so I didn't mind. One of the Phillips brothers train all new customer specialists. Nice guy, but now it comes to mind all the fuzzy family feelings he said the company embraced. That warm fuzzy family feel was only for the Phillips brothers - not the employees.
They pound into you the core values, but like the 1st poster said, it only applies to the employees, how you treat customers,but NOT the corporation hierarchy. They also pound into each customer specialist the 14 step ACE Connection which they tell you is the ONLY way to greet and get to know your customer so that you can provide an amazing customer experience.
I am not going to go into details about how I was treated, but I have worked for several corporations and I have never been treated so shabbily by any other company. The ACE Connection is for 1 purpose...IF they don't like something you have done or didn't do they now have a reason to fire you because you HAVE to sign an agreement with them that you WILL preform every one of the 14 steps in the ACE connection no matter how a customer responds to your crazy questions and adhere to their core values even though everything is subject to interpretation (if they don't like how you smile for instance) as to honesty, values and integrity.
I was never tempted to buy any of their cheap furniture. In just 1 week a new table on the floor would be covered in scratches, dents and gouges. The finish is terrible! They hard wood splits easily and delivery can be nightmarish. They deliver themselves as opposed to the old way of hiring an independent delivery business. They have had several thefts by employees at their distribution center. It doesn't make very happy customers when they have to wait for weeks on end just to get a mattress delivered and an employee at the distribution center made off with it.
Don't waste your time applying for employment at any of the St. Louis, MO, Columbia, MO,or 2 in Illinois (Shiloh or Edwardsville) because your life will be tension filled and you will want them to fire you so you can get the hell out.
Posted by jumpingup on 2008-09-19:
I am a current employee at Ashley Furniture and I am not in management. I know for sure that two of the other posting are not management because they are employees I know. We love working for this company because they to have integrity and are very honest. Unlike other furniture companies I've worked for they prohibit you from lying to a customer. It is not tolerated. Employee that do lie (perhaps like the two people that are slandering our good name) are terminated quickly. The product is great, the service is unmatched by anyone. We take care of our customers and as an employee I could not work for a better company or a better family than the Phillips.
Posted by moberti on 2010-06-28:
I have worked there for about a year now...and I agree with most of the comments. This company is very fair and the owners in my opinion...do stick to the core values they espouse.

As long as you do your job...you're fine. If you don't...don't expect to be around too long. Just like any other company who cares for it's employees and customers.

About the 14 steps. These were designed to give the customer a fantastic experience. I have implemented these steps over and over including the dreaded..."asking a customer to sit"...and you know what I've found?...customers who do sit love it. I have had many stop me right in the middle of finding out what they are looking for...and say something to the effect of..."Thank you...we have been shopping for furniture for a while and you are the first person who actually took the time to really figure out what we needed."

The 14 steps are for the CUSTOMER! If you didn't perform them...or at least try to perform them...then no wonder you got canned.
Posted by Obsfucation on 2010-06-28:
Gee... could this post maybe have been spammed by Ashley corporate? It's great to see all these glowing reccomendations, but what about the ten thousand (or so) postings here detailing how they are a crap company selling crap furniture?
Posted by Backlash2 on 2010-06-28:
My house is filled with Ashley furniture and I love it! it is very sturdy and well made furniture.As far as the store management goes I believe all stores are individually owned and operated if you have a problem with a particular store you should contact the manager of that store. I am just a customer. I do not work nor am I associated with Ashley Furniture in any way.
Posted by moberti on 2010-07-15:
Obusification. I can't speak for all Ashley stores. We are specifically referring to the ones in the metro St. Louis area.

I'm sure there are bad Ashley's and good Ashley's. I have been in sales a long time and have seen the good, bad, and ugly. I would rank the Phillips Bros. (Who own the metro St. Louis Ashleys) near the top from what I have seen.

Posted by moberti on 2011-08-31:
OK...It's been two years now and I still love it. The only negative is that I need more pay.
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