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I am starting a Class action suit for bad CS
Posted by Pamsster Aol on 07/23/2007
I have read all of your reviews. Company's should not be getting away with this kinda stuff. I am not going to take it. I didn't pay for defective furniture. If you are interested in joining a class action suit because you have been ripped off by ashley contact me at aol my screen name is pamsster. This is america and company's like this should be put outta business!

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Posted by Ashley Furniture Sucks on 2007-07-23:
I agree 100%! Their business practice is unacceptable!
Posted by Hugh_Jorgen on 2007-07-23:
Five years from now I hope you all enjoy your certificate for a free Scotchgard treatment on your next Ashley purchase. You might get that much from a class action law suit. If they really caused you monetary damages, then sue them personally and on your own - you stand to recover a lot more.
Posted by heaven17 on 2007-07-23:
I'm all for doing what you feel you need to do but please think about this passage from Wikipedia:

Class members often receive little or no benefit from class actions. Examples cited for this include large fees for the attorneys, while leaving class members with coupons or other awards of little or no value; unjustified awards are made to certain plaintiffs at the expense of other class members; and confusing notices are published that prevent class members from being able to fully understand and effectively exercise their rights.

Posted by Anonymous on 2007-07-23:
I agree with heaven17 on this one and Hugh as well. The only people that get anything are the attorneys.
Posted by Ashley Furniture Sucks on 2007-07-23:
What if it's not about me, what if I do not care for a refund, coupons, or money, what if it's to enforce them to change their corporate policies, improve quality assurance and customer service process to prevent this from happening to others in the future? Is that possible with class action law suit? Are there any attorneys on this site who could comment on this?
Posted by DebtorBasher on 2007-07-23:
Hugh...you just took the words right from my fingertips...the poster would be better off suing in their own..class action will only get you 35 cents or a coupon for more business.
Posted by abobo on 2007-07-23:
Rather than a class action suit, why not try small claims?

Class action suits rarely get anything productive done but a small claims suit, if successful will see you recover lost money AND in some jurisdictions you can also sue for your time in filing the case and court costs. You won't need to hire legal representation either, which keeps the cost down.
Posted by Noneill on 2007-07-23:
Paypal lost a class action suit. Did it improve anything?
Posted by firengine103 on 2007-07-23:
A.F. Sucks, I thank you for being willing to put up YOUR money and YOUR time to protect others from this retailer and willing to receive little if nothing in return. Forums such as this and word of mouth, would be much more effective. Keep up the good fight.
Posted by smal on 2009-03-24:
We had a Class action Suit at the company i used to work for,The Females and minoritys sued Publix supermarkets ,it started with i think 6 women ,and resulted in the Kemp agreement which was settlement,$168 million dollars was given to them ,There was quite a bit left over after attys fees,for everyone,Money was distributed based on time in the company,and if you were full or part time and if you felt ike you had been discriminated againsed.some people did not take it,My exwifr was a partime meat wrapper and she got about 6 thousand dollars,for less than fives years partime service,very parttime,she dident work to much sometimes,I know a lot of women that were fulltime that had many years that cleaned up,,lawyers got there normal cut as by law as in workmens comp settlements the rate they can charge is limited and has to be approved by the court.The problem with sueing ashleys is ,its many companys in one,and it costs a heck of a lot of money and an atty wouldent take your case on for future compensation they could win as Ashleys would just fold up those few stores and declare bankruptcy,or various other means to drain your wallets thru delay tatics,continuences etc,Had you been employed by ashleys,and were discriminated,lawyers would line up,or saw you fell over something carelessly left out on the floor by a third party,you could sue them into the next galaxie,but a shoddy outfit like them has no insurnce id bet,much less much assets the way they run that place on a shoestring.Save your money,use it to go buy some decent furniature somewhere else and spread the word is your best option,Bad publicity will hurt them more than anything,twice a year everyone should pick a location in each state and go down there with signs about how you were ripped off etc and stand out in front of one location,30 or 40 people with signs out front of one store in each state twice a year will draw the needed attention,get a hot dog wagon and some megaphones ,And ashleys will make the national news or at least enough local news stories,they would wish they had treated us all right,bad publicity on a large scale is what every sucessfull bussiness fears.
Posted by lwilliams on 2013-10-22:
i bought a leather couch and love seat. The dye began coming off the soda in less than 6 mos. after purchase. They would not replace or repair it. Worst furniture I have EVER bought.
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Shocked by Owner!!!!
Posted by Dolphin on 02/15/2007
WILMINGTON, NORTH CAROLINA -- My husband and I were extremely shocked by the way we were treated at the Wilmington,NC store.We went to order 6 chairs after recieving 4 coupons valued at $25.00 each.(1 per purchase)Since we have bought furniture there previously because it is less expensive furniture.(Cheaper made also that's why)But this is what we can afford.We asked if we could use the 4 coupons. The manager said YES, but we would have to come in and order 1 per day.( These are their rules when it says see store for details)So we said "that would be fine,Thank You that would save us $100 total and we would go ahead and order this way.We came in each day and the store employees knew this was the agreement so they knew to write up 1 chair each day until they were all ordered.The last day when we came in the store employees scattered like ants!!! NO one wanted to speak to us.They finally said they would not honor their original agreement.The next day I went in for my refund and the owner was so nasty and yelled at me saying I tried to Rip her off.I was stunned!! I could not believe how she went on in front of everyone.She left the counter and left me standing there for 24 minutes while she got my check.Again she came back this time nasty and rude.When I tried to tell her this is what I was told to do,she continued yelling I tried to Rip her off. All they had to say was No from the beginning. I was so embarassed by her behavior, how could a store owner treat a customer this way.
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Posted by SherryH on 2007-02-15:
I have never read or heard one good thing about Ashley Furniture on this site. Believe me, this is one more good reason not to shop there or to buy any of their stuff carried in other stores. One would think, with all the competition out there, customer service would be excellent...Bad, bad, bad!
Posted by SAJ on 2007-02-15:
My in-laws had a horrible experience with this store, and with all the other negative press, my wife and I refuse to patronize them. In a perfect world, they would be out of business in a short time, and consumer feedback may ensure this happens.
Posted by Slimjim on 2007-02-16:
Sounds like her employees screwed up and didn't fess up that they instructed you to do it that way. SAJ's right, if this kind of service is regular there, the word will get around enough.
Posted by kcmodave on 2007-06-23:
wow, I would guess that you didn't talk to the owner but maybe a store manager. I own a business and it's a challenge to get business, so it's very important to keep it. Most owners are reasonable to deal with, because they know bad news travels fast. I'd call the store and ask for the owner, get the proper name and expected time, you could expect a return call.
Posted by david07003 on 2007-09-11:
I got fired from an Ashley franchise for allowing a husband and wife to purchase a chair each separately, thus avoiding a rule that said that you can only order merchandise that is $199 or less for pick up--any order over that amount and they have to pay for delivery. My store had a loading dock and a warehouseman too. They wanted me to beat the customer for the delivery charge and instead I followed the rules. Thats what happened to me...
Posted by Gosia on 2008-05-15:
I purchased furniture from them and they kept delivering damaged furniture thinking I will keep it. After many returns they hid the damage so well that it took couple weeks for the touch up paint to come off. I know you get for what you pay for and I know I am not buying great furniture but I am not paying for damaged furniture either. The quality is horrible. I wish I bought Thomasville instead and paid more. It would have been worth it. Stay away from that store.
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Improper Selling Practices-Rude Managers!
Posted by Hiker6 on 09/29/2005
TUPELO, MISSISSIPPI -- My husband and I went into the Ashley Home Store in Tupelo on 9/14/05 and was greeted by Stephanie (sales person) After we found the furniture we wanted she gave us a date of delivery of the end of Sept. or 1st of Oct.
On Sept.27 we called the warehouse in Jackson,TN 731-951-0053 To inquire what day the furniture might be delivered, The customer service Rep. told us none of the furniture had came in, she stated that they never know until they open the boxes, its all shipped from overseas, I asked if our furniture was being shipped from overseas, she said Yes.She said that on your sales contract it states the date of 11/01/2005, I told her that wasn't what the sales person had told us,As I looked over the sales receipt 11/01/05 was the tentative date of delivery, I told her that I would have never ordered the furniture if I knew it was going to be that long, she said we tell our sales people to make sure and tell the customer.She said no rush can be put on furniture because it comes from overseas and we have no idea when it will come in. I assumed that the furniture was made in the USA, She said very little.When we placed the order Stephanie told us all the furniture was in except some of the dining chairs, this was a lie.The customer Rep. in Jackson TN. said this wasnt true.I asked if she thought it would be a problem cancelling the order, She said I see no problem since NONE of it has arrived , she said to contact the store.
When we contacted the store and talked to Stephanie, she said I told you a delivery date of 11/01/05 I told her that wasnt true, my husband and I both heard her say the end of Sept. or 1st of Oct. I told her I wanted to cancel the order because I needed the furniture now. She said NO, all Sales Final, Stephanie never once said all sales were final when we bought the furniture.She said we signed a paper stating this, I told her we did not have a signed copy.
The salesperson at this store said what she had to , to get the sale. That meant lieing about the delivery date,lieing about where the furniture was made and lieing about the fact that all furniture was ready except some dining chairs, and not going over with us the fact that all Sales are final.
Yes we also made a mistake, the fact that we trusted our salesperson and didnt read the fine print and assumed this wasnt a going out of business or an outlet furniture store, because all sales final usually applies here.
Stephanie was very misleading, would it be to much for this store to have a policy before you sign the contract of explaining( All sales Final), have them initial this?
And have them initial the Tentative home delivery date? And tell the customer most of the furniture is shipped from overseas?
The selling practices of This Ashley Furniture Homestore is improper and consumers should not be mislead like I was.
My second issue deals with sales manager-Tammy
I tried to talk to Tammy to explain the situation, the lady had her mind made up before she even talked to me, she was very RUDE. She went into this whole story how Stephanie never had any complaints and how she owned her own store at one time, she spent alot of time praising Stephanie instead of addressing the issue.(By the way the store has been opened less than a year) Every point I brought up, her tone got louder and louder, at one point I had to hold the phone away.She told me that she Would not cancel the order and I was lieing about calling the warehouse, she said the warehouse would have never said that to me. She pretty much called my husband and I liars on every point we tried to relate to her. She said I was unreasonable and she wasnt talking to me.
I have never been talked to the way Tammy talked to me, she was very rude, loud and insulting. She needs a course in good Customer Service.
I then asked to speak to someone else, she put me on hold.
Jeff -a manager- came on the phone, he was singing the praises of Stephanie too, he said she has never had a complaint, he pretty much said the same thing Tammy said.Every point I tried to make, he raised his voice and said I'm trying to be nice to you. He would not listen. he said he really didnt know the whole situation he just walked into the room. When I told him how rude and loud Tammy was, he said" I was standing maybe 25 feet from her, I didnt hear her getting loud with you"
Jeff just got through saying he wasnt in the room.
Talking to both of these managers were pointless. When I asked Jeff for the Corporate office address and phone, he said it was in his briefcase, he would call me back and give it to me. He never did.
These 2 managers need a course in anger management and customer service. I hope no one is ever treated and talked down to the way I was.
They also need to make sure consumers know- most all of there furniture is shipped from overseas, this is why Ashley Furniture says all Sales Final!
Its not like thay can ship it back to their warehouse overseas.
I havent received the furniture yet, from all the complaints I have read on the quality and damage of Ashley furniture, I pray my furniture arrives in one peace!
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Posted by KenPC on 2005-09-29:
How did you pay for the furniture? If by credit card, you may have some protection for 'non-delivery'. If so, have your CC company reverse the charge, and send a registered letter to the furniture store stating that you have done this.
Posted by Ponie on 2005-10-01:
Ken has a very good suggestion which may help you in this case. However, how many times have we been told to read before we sign? Are you certain you weren't a bit unreasonable in your demands? I know it's frustrating when you're waiting for a delivery. If the points you say the sales personnel should bring out to you were so important, why didn't you ask them before purchasing the furniture? The word 'liar' has been bandied about so much in this complaint. I especially like the pickyness of standing 25 ft. from her, but just walking into the room. Heck! In my apartment you *have* to be in the next room to stand 25 ft. away from a person. Biggest room is only 19'. If the tone of your complaint was the tone of the phone conversations, I can understand the reluctance of the store personnel in trying to resolve this issue. However, I hope you soon get your furniture. I'm sure I'd also be unhappy having to wait for new furniture for so long.
Posted by loopyrn on 2005-10-07:
Good luck with Ashleys....our furniture did not arrive in one piece and they would not come pick it up and give us a refund--hence the whole "all sales are final" thing, which we were never told either. And customer service was rude with us, too. It seems that no one in that company has any clue about what is going on with their furniture. You should try to cancel your check/credit card prior to your furniture being delivered. It would save you a lot of time--trust me. IF you ever do find a customer service e-mail address or main phone number, be sure to post it. I am sure a lot of people like us NEED to have our situations resolved too.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Insisted Numerous Times I Will Be Paying Cash on Delivery
Posted by Rhcox on 01/25/2013
RED DEER, ALASKA -- My wife and I bought a dining room suite, and some living room tables. Total approx. $4500.00. Numerous times insisting that we would be paying cash on delivery. I suggested we decide on a sum as a down payment prior to delivery and the sales person Drew up a written agreement. As I thought I understood what this agreement was I did not read it thoroughly. I paid the suggested down payment and my wife and I left the store, expecting the delivery of our furniture in 3 to 4 weeks as stated. 1 week later I received a letter and credit card from City financial confirming the fact that I now was in a financial relationship with them for the furniture. I had in fact signed a contract financing it. As you can imagine...... I was furious, but screwed. Not matter what I did, because I had signed this agreement without reading it I was on the hook for it. Refusing to accept the furniture was not possible, as well refusing to pay balance would put me in a bad credit situation with the finance company. I returned to the store and tore a strip off of the salesperson I dealt with, in front of their co-workers as well as other customers, and have told everyone I know. 6 months later the furniture looks like it is 6 years old, Chinese junk. 100% bad experience, do not recommend shopping there.

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Posted by At Your Service on 2013-01-26:
As much as I may look down on Ashley, I think this is the first time I've heard of someone expecting to purchase COD. I'm not aware of anyone expecting to purchase in such a fashion.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
This company is nothing but Scammers!!!
Posted by Cdunca8 on 03/18/2012
WEBSTER, TEXAS -- When we walked into Ashley furniture, they had a promotion going on where you could enter your name to be pulled in for a drawing for a giftcard there. It was noon and the lady said the drawing was at 1. Well we walked around the store for an hour, where we were nagged by every sales person working on commission to buy this and that. One o clock came around and I asked the lady if they were going to do the drawing, she said no it was at 2.... What a SCAM! They tell everyone that comes in that the drawing is 30-45 minutes after they arrive so that people are more likely to stay and look around. And that's not the first time Ashley pissed me off, about 6 months earlier they delivered a couch to our house and when they put it together, they BROKE it!!! ( not to mention the couch was not wrapped in plastic and had the sweat of the delivery men all over it!) the delivery guys would not take the couch back down to there truck, and when we called Ashley to tell them the couch was broken they said they would send somebody to fix it in a couple of week ...... Excuse me, the couch was 900$ and all you could do is send somebody to fix it?!?! I bought a NEW couch and I expect a new couch to be delivered.... NEVER BUY FROM THIS OVERPRICED STORE....HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!!
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Posted by BigAl on 2012-03-18:
If you do not sign for the delivery how can they not take it back? I would never sign in your situation.
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Horrible Customer Service
Posted by Ashleys sucks on 03/02/2011
CULVER CITY, CALIFORNIA -- My husband and I bought our first furniture together, the event that started out as a fun step together has become a nightmare because of Ashley furniture. The sales person was friendly although he was the beginning of our problems. We bought our new furniture 3 weeks before my in-laws were coming from out of state to visit. Ashley called to confirm the delivery for Monday the Friday before (they are not lenient about switching the time at all, even if its a half an hour difference)...everything was going according to plan, we decided to throw all of our furniture away on Sunday morning, cleaning out our house for the new furniture. Sunday night I received a call that they were not going to be able to deliver my complete sectional, only part of it was going to be delivered and the other part would not be ready for another month. We decided to get the couch part of it anyways because our family was coming into town that Tuesday and we didn't have much time left. When delivery came they did not call me half an hour before like they had promised but rather just showed up to my front steps, luckily I had asked my mom to be at my house to receive the furniture. They brought all the furniture they had promised but ended up taking my dresser and mirror because they didn't fit together (contrary to what our sales person had said when we purchased it). Customer service did not contact me to tell me the situation and when I called the next day to find out about my dresser customer service claimed that they were not aware of my situation and had to call me back (talk about lack of communication!).

When they finally called me back and I asked for the dresser to be delivered the following day, customer service said that their cut off time is 1pm for next day delivery so it wasn't possible. Ashley furniture is not at all about pleasing the customer, I was very impressed with their sales person and prices for the furniture we purchased but getting the furniture to our home has become a nightmare. At the present time the chase (the other part to our couch) is not coming for another 2 months. I don't ever want anything to do with Ashley furniture again!
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Posted by leet60 on 2011-03-02:
I refuse to buy furniture from Ashley after the myriad of delivery horror stories I read. When I do have an opportunity to purchase furniture, I never do so if the sales contract is absent a firm guaranteed delivery time in writing.
Posted by leet60 on 2011-03-02:
There is a very good article here about purchasing furniture and just what the salesman won't tell you:

Posted by 49er fan on 2011-03-02:
Its a shame your excitement about your purchase was ruined due to Ashley's inability to provide adequate customer service. And, your comment regarding "communication" is also right on!!!! Communication has to start at the top, from the store owner to the sales manager to the sales staff to the customer service reps and delivery drivers. Thats why in my opinion there are so many complaints about Ashley that are all almost identical.
Posted by clutzycook on 2011-03-03:
I wish Wicks were still around. Hubby and I got our furniture from them when we bought our house. Our bedroom set and downstairs couch/chair still look pretty good aside from the few injuries that our cats and my not-too-bright husband have inflicted on it. My upstairs couch is nasty, but that's just courtesy of Baby C.
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Unethical Consumer Experience
Posted by RLS on 10/27/2008
BIRMINGHAM, ALABAMA -- Please, please never ever think about actually purchasing any furniture from Ashley Furniture Stores, specifically the stores in Birmingham and Huntsville, Alabama.

My first hint should have been that my sales person warned me of the delivery, installation, and "customer service" process, should there be any issues with the 'final' delivery of my purchase. Alas, I forged ahead; convinced I would not be "one of those customers."

That was on August 1st. It is now October 27th (and counting) and I am still not finished with my saga. Rather than bore you with all of the specific details of my plight I will simply say this: Ashley Furniture lies and has maliciously deceitful business practices. They clearly do not have principles under which they operate and the term Code of Ethics is clearly a foreign concept to them. I have been intentionally and maliciously lied to no fewer than five (5) times (and counting) from the store level, corporate level, and regional level and management employees. These same employees have also attempted to convince my spouse that I was actually the one lying about credits and "compensation" I was promised as a result of my horrible delivery experience at Ashley Furniture.

With every passing interaction with Ashley Furniture I continue to be utterly and completely amazed and dumbfounded at the lack of integrity, ethics, and values any single employee at Ashley Furniture has. I am completely amazed they are still in business and still find customers to torture. What is more, I sent a letter (FedEx) to the CEO of the company and have yet to get a response from him. It is clear, in my mind that the sub-standard business practices, ethics, morals, and values start at the top - with not even their CEO caring and/or responding to a customer who took the time to send him a letter, regarding their horrific buying experience. Absolutely unbelievable in the year 2008.

My 'simple' purchase has turned into a maliciously unethical consumer experience and is still not close to being resolved. If you are considering buying furniture go anywhere other than Ashley Furniture - anywhere. If you have the talent, I recommend whittling your own furniture - I can PROMISE you, it will look better, you will have it in less than 3 months (and counting) and you will save yourself hours upon hours of debating and defending your position as "the customer"
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Posted by grandma005 on 2008-10-28:
Ask for a refund if you can get it. If you ever receive your furniture it will all be broken or torn anyway. Read all the reviews here. It is enough to make you run far away.
Posted by Tammy02 on 2008-10-28:
An email was sent to "RLS".

If you or someone you know is having an issue with their Ashley purchase, please review the following:

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!
Posted by RLS on 2008-10-30:
Posted by RLS on 2008-10-30:
It's utterly amazing how when our issues first started we continuely contacted the franchise in question, scoured the internet for any "corporate phone numbers" but to no avail. We found an e-mail address and they said we would have a response from the franchise, which didn't happen. We sent a certified letter to the C.E.O. of these four franchises, Chris Caune, who didn't even bother to call or send a letter. You people have some nerve!
Posted by Tammy02 on 2008-11-07:
"RLS" responded to my message. Their information has been forwarded to the appropriate parties.
Posted by RLS on 2008-11-15:
This is a lie, we did not respond to Tammy02. My wife and I are taking the time and handeling this ourselves. We've contacted the BBB, Citibank (who financed a portion of the furniture), and an attorney. Early in the process we looked for help from Ashley "corporate" which the only thing they did was contact their franchise and again, nothing. When a CEO from the company (the franchise we're dealing with, Ashley Furniture DBA Huntsville Wholesale Furniture) doesn't even respond or have an admin. respond to a certified letter stating your concerns as a customer that dumbfounds me.
Posted by Principissa on 2008-11-15:
Tammy02 is a fraud!! I knew it.

RLS, I pulled this off google finance for you. I hope that this helps in some way.

One Ashley Way
Arcadia, WI 54612
United States
1-608-323-3377 (Phone)
Posted by DebtorBasher on 2008-11-15:
Is Ashley Furniture connected with Ethan Allan Interiors?
Posted by DigitalCommando on 2008-11-15:
Princi, Tammy02 is not a fraud! She personally came and reinstalled the broken legs on every piece of furniture I bought from them. She also removed the endangered "Naga Hyde Skins" from my sofas and replaced them with less endangered "leather skins" and sewed closed every splitting-open cushion on every sofa. She also repaired the 2 knocked down support columns which holds up the entryway roof structure of the home that was knocked down by the cheerful ex-con delivery personnel. Finally, she sprayed all of the furniture to kill all of those exotic beetle and fly cocoons that were used to stuff the cushions assembled at their factory tent in the Himalaya's.
Thank You Tammy02, you have been a Godsend.
Posted by DebtorBasher on 2008-11-15:
DC...WHERE do you come up with this stuff? You're scarey!
Posted by DigitalCommando on 2008-11-15:
What part didn't you believe? lol
PS I bought the "How to respond to Ashley complaints in consumer blogs" book. That was option 724.
Posted by DebtorBasher on 2008-11-15:
But you started with the "Respond to Ashley Complaints in Consumer Blogs For Dummies" First...right?
Posted by DigitalCommando on 2008-11-15:
I dated Tammy once and the night finally progressed to the Ashley mattress in my bedroom. After about 10 minutes of 'activity' the boxspring snapped in two causing the mattress to fold over us like a human sandwich. I was trapped there. I reached over to touch the phone to call fire/rescue but the additional weight of my hand on top of the phone caused the Ashley nightstand to collapse into a pile of rubble. Well needless to say, with nothing else to do, we created our new daughter and named her Ashley. The rest is history.
Posted by DebtorBasher on 2008-11-15:
Would that be Ashley Simpson?
Posted by DigitalCommando on 2008-11-15:
Yeah, if you combine Ashley furniture with Bart Simpson what else would you get?
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What Most Consumers Don't Know About Ashley
Posted by Ksmith26 on 02/17/2008
HAYS, KANSAS -- It is hard to please anyone when it comes to your home and how specific you want it, but I do have a few things on how to help you with your purchase at Ashley, or any store for that matter.

1. Don't be afraid of the salesperson. They DO know what they are talking about. Being at the store almost every day out of the year, product knowledge is a must. If your salesperson seems to be running away every five minutes to go double check their answers, then it is time to consider asking someone else. It is VERY easy to spot out the knowledgeable sales person. A few clues to look for are how they approach you, if they keep busy with work (not conversing with other employees), and if you ask a question they can respond instantly without hesitation.

2. Ask as many questions as possible!! It is important to question them - if something starts getting fishy you know they don't understand their product. Asking questions also helps you, such as will this fit through my front door? How long does this set normally wear? Will leather fade? What happens if I spill my drink?

3. ASHLEY STORES ARE INDIVIDUALLY OWNED! Not one Ashley store is like the other. If you have bad service in one store - the other won't be the same! Also please keep their warranty in consideration!

"Ashley Furniture HomeStores offer a 1-year warranty to you, the original purchaser. At our discretion, we will correct or REPLACE defective products for the one year from the date you received delivery. The warranty only covers defects in workmanship and construction that occur under NORMAL use and care."

4. Ashley cushion cores are the same density as la-z-boy. If you state Ashley as "cheap" furniture how do you describe la-z-boy? This is why it is important to ask questions!!

5. All Ashley furniture from Ashley stores must be ordered in! This is how Ashley cuts down on the cost of their furniture! They don't have a huge warehouse full of furniture that they tack onto the price of the 'unused' items. Also think of it this way - you are getting a NEW piece that has NOT been used before! If it is NOT satisfactory you can call back in and get it fixed to your liking or replaced! Dates are tentative so please be patient and understanding! Your local Ashley store will work with you!

6. If you have concerns about the care of your furniture, the wear, or any detail, your sales person should know the answer!! If not, call in and ask for a manager the care is simple I promise!!

7. And finally, understanding why there is a delivery charge! Ashley has a delivery charge because that is NOT included in the cost of your furniture. Ashley has an itemized list to help you know exactly what you are charged for. It's just like buying a new car, you choose out the sports package with a few added features, would you sign the deal if you didn't have the itemized list stating what each charge is for? Of course not, because then you may not get what you were "promised". This is why Ashley places each individual item in a list so the customer can know what they are being charged for! Other furniture stores don't use a delivery charge but do you notice how almost the same product is about twice the price you would have paid at Ashley? They add in hidden fees to their furniture and don't itemize out those costs!!

So PLEASE ask questions, and understand Ashley's product! And Customer Service is a MUST!! If you have any other questions you can think of please respond to this post! I will try to explain as much as I can to my knowledge! But keep in mind, the stores are individually owned, and I will not know how your local store has treated you, or how their policies work. But please ask!! Also know this – Ashley is not only the number one selling furniture in America, but it is the number one selling brand in the world!

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Posted by Anonymous on 2008-02-17:
This begs the question of the hundreds of postings I have read here about the extremely poor quality of the product that Ashley sells. Cushion cores or not, you don't see the same volume (or anything even close) of complaints about LaZ-Boy, or any other furniture retailer.
Posted by Principissa on 2008-02-17:
Sorry but I read at least 3-13 post a week that say otherwise.
Posted by Anonymous on 2008-02-17:
Why are 99% of these pro-Ashley reviews always posted by a brand new member that seldom if ever writes another review? I will say it, the word is shill. If we could get one of these from a regular member or a member that ever wrote more than one review we could add a bit of credibility to the pro-Ashley reviews.
Posted by Anonymous on 2008-02-17:
Ashley stores may be independently owned but there must be consistency and they should all provide quality customer service. If they don't, Ashley should pull/revoke their franchises. The reviews on this website show that Ashley does not hold their franchisees accountable. For this reason I will never shop Ashley Furniture.
Posted by Anonymous on 2008-02-17:
When Ashley used to make the stuff themselves the quality was OK. Now Ashley has a double problem. The junk they import from China and elsewhere is well, just a bunch of junk. To add insult to injury the Ashley stores and franchises also treat the customer like krap now. So between selling imported junk and treating the customers to terrible service after the sale Ashley now has some very serious issues. I suspect unless they replace the CEO and some other dullards running the place that Ashley will suffer the same fate as Levitz has.
Posted by ejack053824 on 2008-02-17:
So Ksmith...How long have you been working for Ashley Furniture?
Posted by amanda06 on 2008-02-17:
I have Ashley furniture in my bedroom and in my living room and I LOVE it. It is beautiful, affordable and if it can handle my 18 month old son it can handle anything!

I think the fact that they are independently owned has a lot to do with it...seems like a lot of the owners aren't operating their stores properly.

I'm sorry people are having such bad experiences with them but I loved everything about shopping at Ashley. The sales people are nice and helpful, like you said the furniture is made after its ordered so you know your getting something new, financing is easy and flexible, the delivery was fast and the furniture is beautiful and comfortable. I am an extremely satisfied Ashley customer and will go back next time I need furniture.
Posted by Aerocave on 2008-02-18:
When I dealt with Ashley, I liked the salesperson I dealt with...I still like the furniture we purchased (the quality is definitely questionable)...but what was unacceptable was the 3 dining room tables, 6 chairs, and 2 bunk beds over the course of 8 months (and countless unreturned phone calls to the "manager of the week") that we went through to get our order finally right--all items had been delivered damaged--some were delivered 3 times damanged. I think you should add the question, "Now will I be getting the damaged version, or the ready-to-use model?"
Posted by qualityappliance on 2008-02-18:
I have quite a few pieces of Asley furniture that I am happy with, however, I bought them from an indepent dealer long before Asley had their own stores. So, if Super is correct, I'm glad I got the stuff when I did.
Posted by ksmith26 on 2008-02-18:
KenPopcorn -
you do have to understand with ashley furniture it is NOT a solid oak or cherry wood, if it were Ashley could not sell it at the prices they offer. If you are ok with spending $3,000.00 for an end table be my guest, but myself personally I can not afford that kind of purchase.
Posted by ksmith26 on 2008-02-18:
superbowl -
I posted this just because a lot of consumer reviews looked like they were customer service issues - which because the stores are independtly owned it will be different with each store and that shouldn't discourage another customer from buying here! I agree totally with the thought that they should not be in business if they don't have great customer service. It is deffinately not right! But there are just some things you can not help, although if you do have issues with the customer service it is recommended you call Ashley headquarters and state such. As for Ashley making their furniture, the sewing and cutting is done over seas to cut down cost for the consumers, but it is put together here in the united states.
Posted by Anonymous on 2008-02-18:
Ksmith26, got it. Are you sure that it is put together here? A lot of blog sites claim otherwise. We would all like to know what is fact or fiction.
Posted by ksmith26 on 2008-02-18:
I agree with you, it is hard to see another Ashley store treat someone like these people have been treated, but there is nothing I can do to stop it. I just wanted to help out others on here to understand a little bit more on how Ashley companies work.
Posted by ksmith26 on 2008-02-18:
superbowl -
Yes I am POSITIVE. I work at the Ashley store in Hays, KS. At our store every employee has to undergo training once a month to make sure we are up to date on all Ashley product knowledge. Ashley owns a warehouse in China where all fabrics are cut and sewn together, and then several other smaller places across seas cut the wood pieces for us. It would cost more to do that here in the US, that is why the cutting is done overseas. It is sad to see that the labor charge and shipping charge is less than what it would cost to do in America, but that is how it is. From there they are shipped in and all put together on huge assembly lines one location for this is Arcadia Wisconsin (where we get our furniture from). Now there is a lower quality of Ashley furniture, that is all cut and put together in the united states, but those pieces of furniture aren't what you'd buy for someone looking to keep the same set for 30 years.
Posted by ksmith26 on 2008-02-18:
amanda06 -
Amanda that is great to hear! If you have any questions on a piece I will be glad to help you out!
Posted by ksmith26 on 2008-02-18:
Aerocave -
That is horrible it took you that long to get the furniture. I would suspect you probably got a floor model because your set may have been discontinued and your sales person didn't know it at the time of the sale. Look over all floor models when you are at the store - if you notice the same flaws on the furniture you received you need to speak to management. But in any case that is unacceptable unless you were notified you would be receiving the floor model. All I can say is that is not how our store is run and I regret that you had to go through with that! I am sorry! If I could change it I would I promise!
Posted by Mrs. Fantastic on 2008-02-19:
ksmith26- you claim Ashley furniture is assembled in the U.S., however you're only talking about upholstery pieces, i.e.- living room. All of your wood products, dining room, bedroom, living room tables, are manufactured overseas.
At the end of the day- no matter how many days of training or how great the sales and management staff are, you still sell the same product as the other Ashley stores sell- not to mention a ton of non-Ashley stores, and Rent a Center's. It's cheap, poorly made and does NOT last.
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Unhappy customer
Posted by Badbusiness on 11/27/2007
REDDING, CALIFORNIA -- I would like to tell you the following information as simple as this
I purchased from Ashley Furniture, and paid cash for a living room set, a dinning room set four months ago, so far the following events took place the couch has fallen apart,the dinning room chairs have fallen apart and the cousin's in the chair are flat, now when I went to the store mind you four months ago I had no problem paying cash for the furniture, I also purchased insurance, in case something went wrong also special fabric spray to protect the furniture
"Here is what happened"
I have been transferred to many different people
(not good practice)
I have ask them to bring me a new couch and chair
as I do not relish the thought of eating on the floor or setting on the floor because I have no springs in the couch,
the response from the employee is (it can be fixed, "YES BUT WHEN ARE YOU GOING TO DO THAT)
and not what I expected I have never experienced such disappointment, and poor business practices.
I was to my understanding that this company clearly would stand by there furniture,this is not what I purchased, I asked for my money back which is in the sum of $6,000.00 or there abouts and what do I get in return, (I have to transfer you to someone else) If the furniture fell apart in four months, how is fixing it going to help it is faulty and I would like my money back to go somewhere else, so I can set on my furniture, as that is what I bought it for or bring me a new couch and chair
So far I have received nothing but the run around
I am posting this message because I have never been treated so bad, and with such unconcern.

Carol Ann Brigman
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Posted by GothicSmurf on 2007-11-27:
I would suggest NOT putting your phone number up on the internet. Anyone can google your phone number and get your address.
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Horrible Quality / Horrible Service
Posted by Rosel on 09/20/2007
EUGENE, OREGON -- In June of this year, I for the first time in my life purchased new furniture from the Ashley store here in Eugene, Oregon. Unfortunately, I did not check with this website before purchasing. Here is my horror story:

I bought a couch, chair,and microfiber chair & ottoman to match plus a storage ottoman. I spent a little over 3000.00. After the deliverymen left, i sat on the chair, hoping to enjoy my purchase. Instead i saw the loose stitching and broken panel on the storage ottoman, and the crooked leather back panel on the chair, and the crooked feet of the furniture that were gouging into my new floor. I was horrified. Did they accidentally send me defective furniture? So I called the Store manager, and explained all this, and that i was extremely unhappy. They were nice, and said that they were very sorry for this and allowed me to re-select. Thank God , I thought. So off we went. They said that they would pick up the damaged furniture when the new selection came in. I said ok, and they charged me another 75 bucks to re-deliver. During the wait, the couch in our possession deteriorated...the leather was so thin in one area, it just disintegrated. The microfiber chairs cushion's stitching came undone as well. It was horrible. 3 weeks later, the new couch and chaise and coffee table arrived. We looked it over carefully, and it seemed ok.

I immediately called on the chair cover, and they scheduled a service guy to come out. While waiting for that service call, the new leather chaise stitching was coming loose. I could hardly believe it. So I called again, and they added that to the service call. About a week later a service man comes out just to take pictures. Next day the service center calls back to say that they will replace the chair cushion cover, and pick up the chaise for repair on Friday. Friday morning I am vacuuming, and move the couch slightly, and to my horror, the right armrest is loose under the leather, and i notice that the piping on the ottoman is fraying. I cant tell you how horrible i felt. It is unimaginable when you spend 3000+ dollars, and everything you bought is less than 2 months old, and it is falling apart. My husband and I both agreed to send it all back with the repairman. Now the living room is empty again, except I have a 3000.00 bill.

So I call the manager, who says he will need to charge me a 20% restocking fee. That's 600.00. I say that we have lost all faith in Ashley furnishings, they just do not hold up. There are serious quality issues. He responds by saying that he can talk to his boss. Ok, I say. Next day this fellow calls me, and I explain everything to him. He says that if his service person has written down all the problems with my furniture then he will help me out, and set me free. He assures me that his serviceman will not lie. Today I got a message that they will be billing me for $600.00. I have an empty living room, and nightmares over this. I not only babysat this horrible furniture, but I was charged for it. I even offered to meet the company halfway, and reselect 600.00 worth of NON upholstered furniture (so I could see how its constructed) No go on anything.

As of today, I put in a call to the managers boss. The manager even said I could speak to the owner. So we will see.

One thing is for sure, nobody deserves this type of treatment. It is simply horrifying. Nobody should ever buy from Ashley, until they get their quality on track. 600.00 + 140.00 shipping is a lot of money for an empty room.
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Posted by Jytte on 2007-09-25:
Take this to the small claims court and/or your local TV station (on your side). That's what I'm doing. we need to expose this store chain for what they are.
Posted by Rosel on 2007-09-27:
Update: As of today 9/26/07, Ashley Furniture in Springfield , Orgegon has not in any way worked to resolve this mess. Infact all they did was give me the phone number to thier customer relations, wich upon calling is really not thier customer relations...it is just a home office for thier furniture manufacturing section. All the stores are idependantly owned, and the decision on this is up to the owner. They gave me the owners name, and the phone number of the Springfield store. Back to square one. To top it off, they have so far held on to my entire downpayment just shy of $1000.00. that ammounts to 33%, not the 20% they promised to extort from our family. I am still waiting to hear from them.
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