A class act
NORTH BRUNSWICK, NEW JERSEY -- We bought a Brittany Court Dining Room and a Millenium Bedroom Set (don't remember the name of the bedroom set) from Ashley a couple of months ago from a store in North Brunswick, NJ. My fiancee and I ... read full review6 Replies - Latest reply on 08/07/2007
I purchased a leather sofa and recliner 3 years ago it is now peeling. Ashley states 1 year has passed and advised me to contact. Montage services, they were no help states the $200 warranty does not cover this type problem it appears to be the leather quality which is the problem.
1 Replies - Latest reply on 02/22/2013Add reply
Had I been aware of this I would not have purchased the furniture.
Two Year Nightmare!
BOZEMAN, MONTANTA -- Here is the exact email (I deleted names) I ended up sending to Ashley Furniture Homestore of Montana to their headquarters in Missoula.
April 15, 2008
Montana Ashley Furniture Homestore Managers
... read full review10 Replies - Latest reply on 07/07/2008
Don't Buy - Larson cinnamon
We bought the Larson Cinnamon Sectional from Ashley it was on sale for about $800
looks great and just the right size for our living room it was delivered after 6 weeks and returned after 6 days this ... read full review6 Replies - Latest reply on 06/13/2012
SALEM, NEW HAMPSHIRE -- I bought a loveseat in 2011, from Ashley Home Furniture and purchased the warranty. The loveseat frame fell apart with one side completely sunk in with a big hole. I'm assuming it is the frame. I called ... read full review2 Replies - Latest reply on 08/15/2012
SALT LAKE CITY, UTAH -- Poor quality and even worse customer service. We bought a leather living room set and were sold a 5yr warranty. At the time the salesman told us the extended warranty covered everything for five years ... read full review3 Replies - Latest reply on 11/16/2011
ALGONQUIN, ILLINOIS -- I purchased a dining room set and a bedroom set, dropping three grand at this store. When the furniture was delivered there were marks on the chair that made it look chipped, but the delivery man said ... read full review3 Replies - Latest reply on 05/07/2013
CHARLOTTE, NORTH CAROLINA -- I bought an over priced sectional from Ashley Furniture and I was told it was genuine leather and I believed what the representative told me but it was blended leather, more like soft plastic. It began to peel all over for no reason, all we did was sit on it. I called Ashley and they told me that I can purchase seat covers at $160 a set cause you can't buy single cushion covers which is ridiculous, they should have replaced them for free but they were never helpful and told me I should just buy a new sectional, I found that very crazy. The sofa wasn't even a year old. That is bad business. I wouldn't recommend Ashley furniture to anyone. Bad customer service and bad merchandise.1 Replies - Latest reply on 03/15/2013Add reply
Customer Service Lacking
EVANSVILLE, INDIANA -- I was in need of a bedroom suite. Went to Ashley's after going to every store I had access too. Was immediately greeted by associate which was good. I kind of felt like she was following me but that's ... read full review5 Replies - Latest reply on 12/19/2013
VICTORVILLE, CALIFORNIA -- Purchased over $2000.00 of furniture, leather couch love seat & chair. Also purchased extended warranty. 6 months later the zipper tore on the arm of the love seat, discoloration occurred on the chair. ... read full review9 Replies - Latest reply on 11/02/2011
ALBUQUERQUE, NEW MEXICO -- I had a very bad experience with Ashley Furniture, Cross Island TV stand (Albuquerque, NM). The item was over $460 yet was so cheaply made. The wood was so porous the wood screws pulled out just in handling the parts. The top panel arrived damaged, a wooden support bar had come unglued and screws pulled out. The wood was like sawdust. In assembling the unit (easy assembly) two metal brackets, attached to the lousy wood by screws, pulled out.
2 Replies - Latest reply on 02/02/2011Add reply
Ashley took the item back but what a waste of my time and effort. Also, they do not provide any customer reviews on their web site. I will NEVER purchase any item from Ashley Furniture.
CONROE, TEXAS -- We purchased a sofa bed with a 14 day return guarantee and a 30 day price guarantee. One week later, we found the same exact sofa at Conn's 40% less. I requested a price adjustment but they wanted a flier ... read full review5 Replies - Latest reply on 09/04/2009
My Leather Sofa Has REAL Problems!
PHOENIX, ARIZONA -- On Wednesday, August 12, I contacted their Phoenix, Arizona customer care center by telephone. I left a message after listening to a message that said my call would be returned in 24 hours. I left my ... read full review