The AT&T Experience
TEXAS -- THE AT&T EXPERIENCE
I was called by AT&T and asked if I would be interested in changing from Charter to AT&T U-verse or AT&T satellite, they said I could have either, since U-verse was in my area. The solicitor said the package included up to six boxes for TVâs, 12 HBO Channels, a modem for the computer, and unlimited long distance for $99 dollars per month, in addition they would send me a check for $200, they also said that this price would be good for as long as I had the service or until I added or deleted something. I told them I would like U-verse and asked if they would have to do any digging in the yard, they said no. I made an appointment to have it installed on March 25, they said to have all the furniture containing TVâs pulled out and ready for access, which I did.
AT&T screw-up #1 - they sent me a letter with my code and said they would do the installation on March 24, we changed our plans to accommodate them.
AT&T screw-up #2 - they showed up and without even notifying us and started digging a cable across our front yard and down the side to our box, leaving a dirty mess in the street.
AT&T screw-up #3 - the first technician that showed up said he was un able to get a signal, he called another technician who was a specialist, he worked for a while and told me that it would only take him a few minutes to determine if we could have U-verse, he said that it had to be within 1300 feet. We waited for him to tell us, I saw him leave and we waited another 1 Â½ hours before we called AT&T to find out what was going on. After being on hold on the phone for another Â½ hour, they told me that he would not be back today, we waited for him for nothing, he just left without giving us any indication as to the status of the job or when they would be back to complete it.
AT&T screw-up #4 - my wife called AT&T and tried to get hold of anyone who could tell her the status of the job and when they would complete it, after being on the phone for hours, at 7:30 PM they finally told her that we could not have AT&T U-verse, we asked about the satellite and they switched her to that department. My wife said that I would like to discuss the satellite plan with him, he said OK, she gave me the phone and he had hung up.
This whole process started at 10:00 AM and ended at 7:30 PM, the only things that was accomplished was digging up my yard, installing a useless cable, leaving a dirty mess in the street, pulling my furniture out as directed by you, and determining that we are not able to have U-verse. The AT&T experience is a complete joke.
The next day, I called to see what was available as far as satellite, the person I got asked for a lot of information then put me on hold for 15 minutes, she then came back on and told me she did not want to keep me on hold but that she would call me back in five minutes, 2 hrs. and 15 min. later she had still not called me back. I called another number at the local AT&T store, he gave me another number to call, I called them to ask about satellite packages, he was up to $165 before I laughed it off and told him I would keep my present service, AT&T is the worst company I have ever dealt with.