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AT&T Cable Services Consumer Reviews - Page 2

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Rebate (not)
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SUNNYVALE, CALIFORNIA -- The deal AT&T U-verse offered to switch to them was $150 in rebate. Well they sent (1) $50 rebate and promised to send the $100 balance. I waited and it never came. When I called to ask about the promised rebate I was told I was too late. My comment that it was AT&T's responsibility to mail it to me not for me to pursue it got nowhere. I found customer service absolutely horrible. Watch it!!!

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Web Hosting Support
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I am a potential customer for AT&T's residential web hosting service. I have service with another provider but wanted to explore switching to AT&T. After being jacked around for 68 minutes, talking to a half-dozen people, I was disconnected without ever speaking once to anyone who seemed to understand--or care about--my request.

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Poor service
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We have had AT&T U-verse for about 2 months now. What a big mistake, the screen is constantly freezing, the voices do not coincide with the actors. What we thought we would be saving by switching to AT&T is now irrelevant, we are changing back to our old cable company.

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Malicious disconnection and destruction of satellite equipment
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ARLINGTON, WASHINGTON -- I cancelled my AT&T Cable service on November 19th and scheduled the equipment pick-up on November 26th. When the AT&T Cable serviceman arrived at 5p.m. on the 26th to pick-up the equipment he also disabled our satellite equipment. I didn't realize this until after he was gone so I fixed what he had done but not until after I discovered that he had destroyed some of the connections to the satellite we had installed. I was intending on keeping AT&T's basic cable service for our local channels until this incident happened.

This is the first problem I have ever had with any of AT&T's services and I never expected such a malicious and deliberate act from a company like AT&T. Sorry I don't have my account number, I'm waiting on my last bill. To help keep me as a potential future customer, I would like the following: I would like to know that this individual will be informed that this behaviour is not condoned by your company. At the very least I would like a response from your company regarding this incident. Thank you for your time.

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Policy on Pornography
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AT&T has added The Hot Network, a pornography channel, to its lineup. This is highly disturbing since pornography is causally linked to violence against women. Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. Domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population. Creating Social Justice is calling for a boycott of your company until the pornography is removed. http://www.endhomelessnessnow.org/Pornography/corporate.htm.

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AT&T @Home Broadband Email Unreliable
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PORTLAND, OREGON -- Since I started with AT&T @home Broadband service (six months) I've had nothing but problems. Their email server is down more often than not and when it is down, it is down for long periods of time. Currently, it has been down for over 12 hours. When you sign up for email service with AT&T, they make you aware of their unreliability in a disclaimer but, should that be a goal for them to strive for?

DSL isn't offered in this neighborhood and US West has cut back their telephone lines to a "voice grade" line speed of 12KB. This pretty much invalidates a 56KB modem. I'm hoping that if more people here of @home broadband poor quality of service AT&T will react towards a higher level of service. Thank you.

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AT&T Cable Services Rating:
16 reviews & complaints.
Contact Information:
AT&T Cable Services
295 N Maple Ave.
Basking Ridge, NJ 07920
908-221-4191 (ph)
www.athome.att.com
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