AT&T Cable Services - Page 2

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19 reviews & complaints.
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Urge Music Service
Posted by on
My mother pulled a fast 1 on our household. She'd gotten fed up with Comcast supposedly raisin' their bill each month. She decided to go with the 3 services from U-verse. She was going to do it anyway, even if I'd said 'no.' She told me I'd still have audio music channels comparable to Music Choice, so I went along, gamely. Found out that U-verse has Urge music service. What a joke! I soon found out that that there was too much song repetition, too many album cuts nobody ever heard of, and after a while, I discovered that the CMT Radio channel on it, didn't add any current songs whatsoever.

As I type this, their most current song is, 'You belong with me,' by Taylor Swift, which peaked in August of LAST YEAR! Please, if anybody subscribes to U-verse TV, don't go looking' for current country songs on Urge, 'cause they're just not there!

God bless!
     
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Dishonest Product Promotion
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WARNING - Long story short - the first bill will be at least 3 times what you were told. The worst mistake I ever made! A U-Verse representative came to my door and signed me up. I agreed to pay $179 a month for TV, internet, and telephone service. I was told that the first bill would include charges for a month plus a pro-rated charge for part of a month. I was told installation was completely free and the U-Verse techs would connect all my devices, which I listed. He GAVE ME A PAPER STATING THIS! The technicans that installed the system also left a paper showing $0 for installation. The first bill was $560, including a $290 installation charge. During this time the service failed, so now I had no TV, no internet, and the telephone remained on the local carrier with another separate charge. Multiple calls to U-Verse did reduce the installation charge, but they did not completely remove it. I called and cancelled the television service and specifically asked about the monthly bill. They said it would be $43. The next bill was &179. So I figure they just triple what they tell you. Then they had the gall to send me a notice threatening to cancel my service if I do not pay don't pay. I will be very surprised if U-Verse lasts more than a couple of years. Word is bound to get out. You can't set out to purposely mislead and cheat people and expect not to have repercussions.
     
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Poor service
Posted by on
We have had AT&T you verse for about 2 months now. what a big mistake, the screen is constantly freezing, the voices do not coincide with the actors. what we thought we would be saving by switching to AT&T is now irrelevant, we are changing back to our old cable company.
     
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Rebate (not)
Posted by on
SUNNYVALE, CALIFORNIA -- The deal AT&T Uverse offered to switch to them was $150 in rebate. Well they sent (1) $50 rebate and promised to send the $100 balance. I waited and it never came. When I called to ask about the promised rebate I was told I was too late. My comment that it was ATT's responsibility to mail it to me not for me to pursue it got nowhere.

I found customer service absolutely horrible. Watch it!!!
     
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Web Hosting Support
Posted by on
I am a potential customer for AT&T's residential web hosting service. I have service with another provider but wanted to explore switching to AT&T.

After being jacked around for 68 minutes, talking to a half-dozen people, I was disconnected without ever speaking once to anyone who seemed to understand--or care about--my request.
     
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AT&T protecting our freedom
Posted on
Score one for the good guys. This Friday AT&T issues a new privacy policy thus allowing the government easier access to customer's personal data. In your face Al Qaeda! The new policy gives AT&T and not the customer ownership of confidential info!. (Finally somebody with the clams to keep us safe from the terrorists!) Customers will be REQUIRED to agree with the updated policy as condition of service. (Those who don't agree *SHOULD* be reported to the Gov).

In a stroke of genius AT&T wrote a truly flexible policy and dynamic enough to accommodate the increasingly rigorous demands of modern day intelligence gathering as to allow maximum disclosure of customer's records with minimum disclosure to the customers.

The old privacy policy said it might use CUSTOMER’S DATA “to respond to subpoenas, court orders or other legal process, to the extent required and/or permitted by law” – big loop holes there; the kind of loop holes the terrorists use everyday to steal our freedoms.

The new privacy policy makes one very important change – “While your account information may be personal to you, these records constitute business records that are owned by AT&T” YES, HALLELUJAH and PRAISE BE. Genius, just GENIUS!! I’d like to see the ACLU sue AT&T for disclosing it’s own information!

I would like to applaud AT&T for doing its part to keep MY country truly free! Freedom is not free and thank the good lord the Mega Corporations and Fed Government are willing to buy our freedoms.

You can read more at.
(http://sfgate.com/cgi-bin/article.cgi?file=/c/a/2006/06/21/BUG9VJHB9C1.DTL&type=tech)
     
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Malicious disconnection and destruction of satellite equipment
Posted by on
ARLINGTON, WASHINGTON -- I cancelled my AT&T Cable service on November 19th and scheduled the equipment pick-up on November 26th. When the AT&T Cable serviceman arrived at 5p.m. on the 26th to pick-up the equipment he also disabled our satellite equipment. I didn't realize this until after he was gone so I fixed what he had done but not until after I discovered that he had destroyed some of the connections to the satellite we had installed. I was intending on keeping AT&T's basic cable service for our local channels until this incident happened. This is the first problem I have ever had with any of AT&T's services and I never expected such a malicious and deliberate act from a company like AT&T. Sorry I don't have my account number, I'm waiting on my last bill.

To help keep me as a potential future customer, I would like the following:

I would like to know that this individual will be informed that this behaviour is not condoned by your company.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Policy on Pornography
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AT&T has added The Hot Network, a pornography channel, to its lineup. This is highly disturbing since pornography is causally linked to violence against women.

Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. Domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population.

Creating Social Justice is calling for a boycott of your company until the pornography is removed. http://www.endhomelessnessnow.org/Pornography/corporate.htm
     
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AT&T @home Broadband email unreliable
Posted by on
PORTLAND, OREGON -- Since I started with AT&T @home Broadband service (six months) I've had nothing but problems. Their email server is down more often than not and when it is down, it is down for long periods of time. Currently, it has been down for over 12 hours.

When you sign up for email service with AT&T, they make you aware of their unreliability in a disclaimer but, should that be a goal for them to strive for?

DSL isn't offered in this neighborhood and US West has cut back their telephone lines to a "voice grade" line speed of 12KB. This pretty much invalidates a 56KB modem.

I'm hoping that if more people here of @home broadband poor quality of service AT&T will react towards a higher level of service.

Thank you
Nick
     
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