PORTLAND, MASSACHUSETTS -- I purchased a voucher from AutoEurope for a car I rent in Italy but an unpleasant surprise was waiting for me upon arrival. Our flight was delayed and when I stopped by at the car rental counter and presented my voucher I was told that my car was rented to another customer. Their policy is that if you are late even by an hour your voucher is invalid. That is the biggest "hidden" thing. It is not written anywhere in the 3-page voucher contract. I have paid in full for my 10-day rental and it did not guarantee me a car! Stay away from AutoEurope.
MADRID -- We rented with Auto Europe at the Madrid Spain airport May-June 2015. They gave us a car with bald tires, bad engine, and later we found engine empty of oil. We tried to get them to give us another vehicle and they refused saying they didn't have any other. Bald tires put our lives in danger. Engine dies several times in heavy traffic where we were almost hit several times and persons yelled and screamed at us. We complained about the Auto Europe Headquarters and they just gave us the standard sorry but refused to compensate us for such dangerous, unsafe and rude behavior we experienced at the Madrid Airport.
The Madrid personnel barely spoke English. They just wanted to push us out the gate with this unsafe and dangerous vehicle. The whole company only cares about money not customer service. The Madrid personnel very prejudice towards this American and Asian looking wife. We were treated terrible. First time we ever used Auto Europe. Worst treatment we have received in Europe in 35 years. Don't let cheap rates endanger your life. They do not care. They only care about getting their money.
WORLD WIDE -- I wish I had checked this site before "reserving" a Mercedes E-Class for a day trip in Croatia. I went through the hassle of arranging a luxury car for my family to make a four hour trip between cities. Instead of a luxury Mercedes Benz, we ended up with the most economy of cars called a "Spoga Rapid". No idea what this car was but it was missing a hubcap and had no upgrades. We had no choice though. We had to get to our destination. By the way, there was no discount given. I paid almost $400 for this piece of you-know-what for less than 24 hours.
This company sells an excess refund product with illegal terms and conditions, forcing customers to commit a crime in order to process a claim. Their terms and conditions are a contradiction of the Road traffic act and are a violation the Consumer Protection from Unfair Trading Regulations. They are not authorized to sell insurance but advertise their products as if they are an insurance product when they are nothing more than a con. In this market I suggest that all readers look further down internet search results, and save yourself having to file a county court claim.
Don't use Auto Europe!!! I rented a car through this company to be picked up in Budapest and delivered back in Berlin. They quoted the price, I accepted, charged my credit card and I never received the voucher. So, I accessed their website and could print the voucher, which seemed everything was OK.
When arriving in Budapest, the company which I would pick up the car said I needed to pay an extra fee for returning the car, which I was never informed. I called Auto Europe and they said this information was at the voucher, which wasn't. I even scanned the voucher and sent to them. Then, they called me and said they tried to contact me through e-mail and telephone, which I could not find anything. I asked them to send me again the e-mail they said they sent but they never did.
So, the result was that I had to pay for it and they said they could not do anything. The problem was mine. So, don't trust their prices and hire directly with the companies who are lending the cars. This is safe and there is no mystery. An intermediary will make their fee. They just don't show you full value so that you think it is cheaper and rent the car through them. Stay away from this company!!
PORTLAND, MAINE -- Before traveling to Bulgaria, I called to ensure that I could rent a car and then take it to other countries. I was given a list of countries to which I could travel. I asked how close to the trip I could call back and they said that it was just a matter of availability. So I called back to book two rentals on a Friday - one for the next day and one for the following Tuesday. At this point I was told that it took five days to get the paperwork in order to travel out of Bulgaria. OK, the next day trip was out, but what could we do about the second trip? They booked it for the following Wednesday - that being five days out.
On Monday, I was informed that it was denied because it was not five business days out. I fully understand some of this is on me, but part of calling a broker is to use their expertise, and knowing my plans to travel outside of Bulgaria, it seems they could have notified me up front regarding the waiting period.
As for booking it out 5 days only to tell me that it is 5 business days, come on! Know your own rules. I could have rented something locally for the portion of the trip in country, returned, taken their rental and gone. It would have sufficed, but now I am simply faced with not enough time to get there and back. I am thoroughly frustrated by their lack of knowledge of their own product, but I should acknowledge that everyone I spoke with was courteous.
Beware! These guys will rip you off. They have incompetent billing practices. Their website will quote one price and then one week before you leave on vacation they will contact you with additional fees. By this time it is too late to find anything else so you eat the extra cost. I booked a vacation to Turkey and two days before the trip they contacted me saying that it would be an additional 250 euros for additional car drop off fees. Couldn't find anything else on such short term notice and had to pay.
I came back from vacation and went to a dinner party and met a couple who were going to Croatia the following week and they told me the same story about booking through Auto Europe. An agent had contacted them the week before saying that there were additional fees. The couple tried to book something else but everything was already sold out. Beware!
SANTO DOMINGO -- BEWARE DISHONEST PREDATORY COMPANY. I had made online reservations to pickup a rental vehicle for a vacation to Santo Domingo with Auto Europe which I paid with my USAA Credit card for the Sum of $123.34 online. Prior to my trip I called up USAA credit card services and was assured the car was fully covered for damages but I would still need to purchase additional Liability Insurance to cover other vehicles in case of an accident.
When I arrived in Santo Domingo on June 7, 2014 to pick up the vehicle the sales representative at Auto Europe asked if I would like to purchase the additional Liability Insurance to cover other vehicles for additional sum of approximately $118 which I agreed to. When the printed invoice was handed to me it had a sum of $2500 total with no explanations to the costs. The clerk told me that it was only a deposit and that only $118 dollars would be charged to my account once the vehicle was returned but nothing on this invoice stated this policy.
I told the clerk that I was not comfortable signing a blank invoice for $2500 especially when the vehicle is covered under my credit card and I am simply asking optional liability coverage. At this time I told the clerk I was not comfortable with the transaction and that I wanted a refund. He assured me that he will cancel the transaction but I still landed being charged. THIS IS A VERY DISHONEST PREDATORY COMPANY WHO WILL TRY TO ROB YOU AT ANY COST. BEWARE.
OXFORD -- I will never book with this company again, usually I book direct from the airport. I needed a car for the next day for my 2 kids to go to Peppa Pig world as we were visiting family in the UK. I thought I bought full insurance cover which was actually pretty pointless as it is not recognized by the partner companies. RIP OFF. This was not made clear enough, my advice is not to use the company and to book direct.
In phoning the company and then speaking to a manager, I spoke to a very condescending man who clearly informed me it is a US based company that did not have to follow EU and UK legislation. This is of course false. Do not rent a car from them go direct. Customer service is appalling, and the product and service a rip off.
UNITED STATES, WASHINGTON -- We entered in to a contract with Auto Europe for a van for European vacation. Paid in full up front. The van we were given in Italy was in terrible shape (two pages of damage notes) and most troubling was that both front tires were down to the cords. After filling up with air each day I finally went to Florence and traded in the van - even they agreed it was unsafe.
Here is the bad part, after I dropped off the van in France I was charged an additional nearly $1000 for allegedly turning in the vehicle a day late, empty and charged AGAIN for the drop off at another location. Auto Europe has been completely unhelpful in resolving the issue, claiming that I need to take this up with my credit card company and/or Europcar. The contract with them is basically worthless. This has been a horrible experience. Beware - understand that if you go this route you are getting a third party that won't help resolve any issues with the rental.