LONDON -- I give them one star just because I have to give a star in general. In a real life, they deserve 0 stars!!! I booked a car with them when went to visit friends back in UK. Was flying from NY and as told called from the terminal when arrived. I was instructed to go to the bus stop number 23 and someone will pick me up shortly. I was really happy as I arrived before time and thought I'll get to my destination quicker (which is brilliant after a long flight).
Unfortunately, that's not how my experience with this company ended. I was waiting for an 1h30 at this bus stop, waiting for someone to pick me up and calling the office every 15mins. I was tired, thirsty and in need of the bathroom but couldn't move from designated place. It was getting dark and I saw that the office at Heathrow airport closing at 10pm. Finally, after me calling and nagging, the driver picked me up, but he didn't say a word to me. Neither hello. NOTHING.
We got to the office which was packed with people. I was really tired and agitated and asked if they still expect me to queue after keeping me waiting for that long but they just gave me dirty looks. Finally, when my turn came up it came out that the company won't lend me a car as I don't have some DVLA no. Fair enough, I didn't read Ts&Tc's and took it for granted that each rental company has the same rules. I was rushed out the office just before 11pm because their opening hours are until 10pm and left in the middle of nowhere.
I called next day to complain and the guy and the phone was super rude and was blaming me for not having my DVLA no. As I said, I know it was my fault and I can appreciate it, but I was complaining about poor customer service I received from the company. Same night I went to Enterprise who gave me exactly the same price with last minute booking and the whole process took less than 15 mins. Staff was super friendly and understanding. If you ever want to book a car, STAY AWAY FROM AUTO EUROPE!!! Not worth your time and they won't save you any money!
PORTLAND, MASSACHUSETTS -- I purchased a voucher from AutoEurope for a car I rent in Italy but an unpleasant surprise was waiting for me upon arrival. Our flight was delayed and when I stopped by at the car rental counter and presented my voucher I was told that my car was rented to another customer. Their policy is that if you are late even by an hour your voucher is invalid. That is the biggest "hidden" thing. It is not written anywhere in the 3-page voucher contract. I have paid in full for my 10-day rental and it did not guarantee me a car! Stay away from AutoEurope.
Post rental I called Auto Europe about the option of dropping off in a different city. It was determined the location would not be open on the specific day so the representative suggested I could return it on an earlier date. He stated the car agency would charge an additional fee for the location change. He had more than enough opportunity to honestly point out there would be no refund yet he failed to mention Auto Europe would not refund for the difference of a shorter rental.
I called upon return to find the full charge and the manager said it's states on the agreement on 'page 3 half way down mid paragraph no refund'. All well and good after you get an agreement. So Auto Europe enjoys the economic windfall from the agencies refund to them. I learned during the auto rental agency during pick up I could have received a better deal directly from them.
AUSTRIA -- We have had the worst experience with Auto Europe in our travel history. Hidden charges, rip-offs, extremely poor customer service which put you on music most of the time, too many negative experiences to enumerate. Auto Europe is really a company which main business Philosophy is to rip off their customers as fast as possible and then to get rid of them even quicker. We can only recommend all prosperous customers to stay away as far as possible from Auto Europe. Going by train or going on foot is even a better idea than booking a car with Auto Europe! NEVER AGAIN!!!
MADRID -- We rented with Auto Europe at the Madrid Spain airport May-June 2015. They gave us a car with bald tires, bad engine, and later we found engine empty of oil. We tried to get them to give us another vehicle and they refused saying they didn't have any other. Bald tires put our lives in danger. Engine dies several times in heavy traffic where we were almost hit several times and persons yelled and screamed at us. We complained about the Auto Europe Headquarters and they just gave us the standard sorry but refused to compensate us for such dangerous, unsafe and rude behavior we experienced at the Madrid Airport.
The Madrid personnel barely spoke English. They just wanted to push us out the gate with this unsafe and dangerous vehicle. The whole company only cares about money not customer service. The Madrid personnel very prejudice towards this American and Asian looking wife. We were treated terrible. First time we ever used Auto Europe. Worst treatment we have received in Europe in 35 years. Don't let cheap rates endanger your life. They do not care. They only care about getting their money.
Don't use Auto Europe!!! I rented a car through this company to be picked up in Budapest and delivered back in Berlin. They quoted the price, I accepted, charged my credit card and I never received the voucher. So, I accessed their website and could print the voucher, which seemed everything was OK.
When arriving in Budapest, the company which I would pick up the car said I needed to pay an extra fee for returning the car, which I was never informed. I called Auto Europe and they said this information was at the voucher, which wasn't. I even scanned the voucher and sent to them. Then, they called me and said they tried to contact me through e-mail and telephone, which I could not find anything. I asked them to send me again the e-mail they said they sent but they never did.
So, the result was that I had to pay for it and they said they could not do anything. The problem was mine. So, don't trust their prices and hire directly with the companies who are lending the cars. This is safe and there is no mystery. An intermediary will make their fee. They just don't show you full value so that you think it is cheaper and rent the car through them. Stay away from this company!!
WORLD WIDE -- I wish I had checked this site before "reserving" a Mercedes E-Class for a day trip in Croatia. I went through the hassle of arranging a luxury car for my family to make a four hour trip between cities. Instead of a luxury Mercedes Benz, we ended up with the most economy of cars called a "Spoga Rapid". No idea what this car was but it was missing a hubcap and had no upgrades. We had no choice though. We had to get to our destination. By the way, there was no discount given. I paid almost $400 for this piece of you-know-what for less than 24 hours.
SANTO DOMINGO -- BEWARE DISHONEST PREDATORY COMPANY. I had made online reservations to pickup a rental vehicle for a vacation to Santo Domingo with Auto Europe which I paid with my USAA Credit card for the Sum of $123.34 online. Prior to my trip I called up USAA credit card services and was assured the car was fully covered for damages but I would still need to purchase additional Liability Insurance to cover other vehicles in case of an accident.
When I arrived in Santo Domingo on June 7, 2014 to pick up the vehicle the sales representative at Auto Europe asked if I would like to purchase the additional Liability Insurance to cover other vehicles for additional sum of approximately $118 which I agreed to. When the printed invoice was handed to me it had a sum of $2500 total with no explanations to the costs. The clerk told me that it was only a deposit and that only $118 dollars would be charged to my account once the vehicle was returned but nothing on this invoice stated this policy.
I told the clerk that I was not comfortable signing a blank invoice for $2500 especially when the vehicle is covered under my credit card and I am simply asking optional liability coverage. At this time I told the clerk I was not comfortable with the transaction and that I wanted a refund. He assured me that he will cancel the transaction but I still landed being charged. THIS IS A VERY DISHONEST PREDATORY COMPANY WHO WILL TRY TO ROB YOU AT ANY COST. BEWARE.
OXFORD -- I will never book with this company again, usually I book direct from the airport. I needed a car for the next day for my 2 kids to go to Peppa Pig world as we were visiting family in the UK. I thought I bought full insurance cover which was actually pretty pointless as it is not recognized by the partner companies. RIP OFF. This was not made clear enough, my advice is not to use the company and to book direct.
In phoning the company and then speaking to a manager, I spoke to a very condescending man who clearly informed me it is a US based company that did not have to follow EU and UK legislation. This is of course false. Do not rent a car from them go direct. Customer service is appalling, and the product and service a rip off.
UNITED STATES, WASHINGTON -- We entered in to a contract with Auto Europe for a van for European vacation. Paid in full up front. The van we were given in Italy was in terrible shape (two pages of damage notes) and most troubling was that both front tires were down to the cords. After filling up with air each day I finally went to Florence and traded in the van - even they agreed it was unsafe.
Here is the bad part, after I dropped off the van in France I was charged an additional nearly $1000 for allegedly turning in the vehicle a day late, empty and charged AGAIN for the drop off at another location. Auto Europe has been completely unhelpful in resolving the issue, claiming that I need to take this up with my credit card company and/or Europcar. The contract with them is basically worthless. This has been a horrible experience. Beware - understand that if you go this route you are getting a third party that won't help resolve any issues with the rental.