AutoEuropa/Sicily By Car
Having dropped off the car on return in Bologna, my deposit for any damages etc, was fully refunded and Sicily By Car/AutoEuropa signed off on the car. In the agents words "tutti a posto" or "Everything ... read full review2 Replies - Latest reply on 05/22/2011
BUDAPEST, HUNGARY, MICHIGAN -- AUTO EUROPE STOLE OUR MONEY! We reserved a car through their website and this was the only email we ever received....
1 Replies - Latest reply on 08/02/2012Add reply
Thank you for your internet request. Please note that your car is not yet confirmed. As your reservation is considered last minute, we need to verify availability with our supplier. We will notify you once the reservation is confirmed. If our supplier cannot confirm your request, we will look into all other available options and contact you as soon as possible.
We look forward to hearing from you! We are open 24 hours a day / 7 days a week for your convenience.
They never provided us a car and THEY CHARGED US ANYWAY !!! Their customer service told us "you are not getting your money back, I am doing more that I should by even telling you this much." They are liars and thieves!
Abusive and unprofessional!
Booked a car through them for 5 days, to use in Spain. There was no mention about any particular fuel policy during the booking process, so one could well assume that this would be the standard "pick ... read full review3 Replies - Latest reply on 07/02/2013
Beware! These guys will rip you off. They have incompetent billing practices. Their website will quote one price and then one week before you leave on vacation they will contact you with additional fees. By this time it is too late to find anything else so you eat the extra cost. I booked a vacation to Turkey and two days before the trip they contacted me saying that it would be an additional 250 euros for additional car drop off fees. Couldn’t find anything else on such short term notice and had to pay. I came back from vacation and went to a dinner party and met a couple who were going to Croatia the following week and they told me the same story about booking through Auto Europe. An agent had contacted them the week before saying that there were additional fees. The couple tried to book something else but everything was already sold out. Beware!Add reply
Use AutoEurope with Caution
Most of the reviews of this company (AutoEurope) are poor. Since I have had both good and bad experiences with them (I've used the three times), I'd like to share some hints for having a positive experience ... read full review1 Replies - Latest reply on 10/31/2010
We had confirmation for our car but when we arrived from a long flight we discovered that the office wasn't open. As a result we had to rent another car from Hertz (which was great) but pay out of pocket (which I'm still waiting to be reimbursed). Not only that but I had called ahead to extend our reservation and the guy I spoke to never recorded our conversation. So when I sought reimbursement they only did it for what they had on file. Whatever happened to the customer being right?!?! They've lost my business! 1 Replies - Latest reply on 02/04/2010Add reply
Fraudulent Claims for Damages
LONDON -- We rented a car out for a week in August last year in Brest, France. We returned the car to the designated spot before leaving to go home to the UK.
The car was in pristine condition. However a month ... read full review3 Replies - Latest reply on 04/22/2008
Beware of Auto Europe
NY, NEW YORK -- I rented a car in Ireland through Auto Europe based in NY. At the Dublin Airport I declined additional insurance coverage. The clerk told me to initial the decision to decline (as in the US). When ... read full review2 Replies - Latest reply on 07/22/2006
PORTLAND, MAINE -- ~I went online to rent a car.
~I wrote down four quotes from Hertz, Enterprise, Alamo, and Dollar. All of these quotes were within $75 of each other.
~I 'discovered' Auto Europe online.
~I explored ... read full review
I am an Auto Europe employee. No one from Auto Europe asked me to write this or knows who I am. I am not going to tell you how great Auto Europe is-I just want to give you a better understanding of all travel brokers so that you can avoid bad experiences. Auto Europe is the oldest and largest car hire broker in the world. That is a fact. Before Auto Europe, consumers had no real advocate in the car rental industry. You could go to a rental counter anywhere in the world and get ripped off by any employee or undisclosed fee and no one would come to your aid. Travel brokers, like Auto Europe and others, negotiate prices, fees, terms of service, and quality of service and then post them on the web for you to compare and out-do the car rental agencies themselves and penalize them for bad service, if necessary.
There are limits. No travel broker can control the experience that you get at the desk! However, travel brokers can act as a liason between you and the rental counter like a big brother protecting you from the bully in the school yard. I have had to do this many times and I would do it for you, if you needed me to.
I paid to rent a car for a week through Auto Europe for use in Dublin Ireland. I picked the car up from Hertz. The coupon said that I was guaranteed an upgrade. Hertz said they did not have to honor that. Then I tried driving and just couldn't drive on the left side of the street. I returned the car the same day. Hertz said that I would have to work with Auto Europe to get a refund. I called Auto Europe and they said that on page 3 of the terms and conditions it states that no refund would be issued.
1 Replies - Latest reply on 06/04/2013Add reply
I will NEVER use this service again.
Car Renters Beware Auto Europe
PORTLAND, MAINE -- I rented a car for 9 days in July 2012 from Auto Europe and the Rental Company was BUDGET. Upon arriving at Shannon Airport I asked if I could upgrade to an automatic. The original voucher of $302.99 ... read full review1 Replies - Latest reply on 07/26/2012
I have been using Auto Europe for a number of years now, for hires on both sides of the Atlantic, and I have had nothing but excellent service. Not once have I had a complaint or issue with any of my bookings.
PORTLAND, MAINE -- In July 2010 I rented a car from Auto Europe (National Car Rental), on a vacation trip to Scotland. When I returned the auto to the Edinburgh airport, I had problems with Auto Europe. First the representative claimed that the car had been damaged; after a lengthy debate the decision was "no damage."
After I returned home to the United States I was shocked to learn that I had been charged for an extra day by Auto Europe. The car had been returned on-time, evidenced by the receipt provided to me by AE, and the company did not advise me that the return was late. I attempted to resolve the dispute with Auto Europe, but the company was unresponsive. After several months the credit card provider (not AE) refunded the disputed balance.
I got ripped-off by Auto Europe and any prospective customer should be aware of the treatment I received. AE was unethical and the customer service was lousy.
When they tell you the price includes full insurance coverage, it does NOT. Add almost 15 euros per day for full insurance coverage. Not a good deal once you add the extra cost. There was no one in the garage to turn the car back in to. Customer service is one person at a desk inside the terminal.
1 Replies - Latest reply on 06/17/2011Add reply
I won't rent from them again.
I'm happy with Auto Europe client service and support. Also the price was the cheapest :)
I've made the reservation to malaga for 7 days and I've paid 7£ per day!!
Never again with this company
AutoEurope, Fiumicino airport. Only 3 people in line at the counter, 2 clerks, and up to half hour waiting before being attended. First surprise is that I have to leave a 1200 euros deposit, otherwise ... read full review2 Replies - Latest reply on 02/03/2011