Auto Europe - Page 2

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43 reviews & complaints.

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Unable to Actually Rent a Car
Posted by on
Rating: 1/51
PORTLAND, MAINE -- Before traveling to Bulgaria, I called to ensure that I could rent a car and then take it to other countries. I was given a list of countries to which I could travel. I asked how close to the trip I could call back and they said that it was just a matter of availability.

So I called back to book two rentals on a Friday - one for the next day and one for the following Tuesday. At this point I was told that it took five days to get the paperwork in order to travel out of Bulgaria. OK, the next day trip was out, but what could we do about the second trip? They booked it for the following Wednesday - that being five days out. On Monday, I was informed that it was denied because it was not five business days out.

I fully understand some of this is on me, but part of calling a broker is to use their expertise, and knowing my plans to travel outside of Bulgaria, it seems they could have notified me up front regarding the waiting period.

As for booking it out 5 days only to tell me that it is 5 business days, come on! Know your own rules. I could have rented something locally for the portion of the trip in country, returned, taken their rental and gone. It would have sufficed, but now I am simply faced with not enough time to get there and back.

I am thoroughly frustrated by their lack of knowledge of their own product, but I should acknowledge that everyone I spoke with was courteous.
     
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Last Minute Incompetent Billing
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Rating: 1/51
Beware! These guys will rip you off. They have incompetent billing practices. Their website will quote one price and then one week before you leave on vacation they will contact you with additional fees. By this time it is too late to find anything else so you eat the extra cost. I booked a vacation to Turkey and two days before the trip they contacted me saying that it would be an additional 250 euros for additional car drop off fees. Couldn’t find anything else on such short term notice and had to pay. I came back from vacation and went to a dinner party and met a couple who were going to Croatia the following week and they told me the same story about booking through Auto Europe. An agent had contacted them the week before saying that there were additional fees. The couple tried to book something else but everything was already sold out. Beware!
     
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Read the Fine Print - No Refunds
Posted by on
Rating: 1/51
I paid to rent a car for a week through Auto Europe for use in Dublin Ireland. I picked the car up from Hertz. The coupon said that I was guaranteed an upgrade. Hertz said they did not have to honor that. Then I tried driving and just couldn't drive on the left side of the street. I returned the car the same day. Hertz said that I would have to work with Auto Europe to get a refund. I called Auto Europe and they said that on page 3 of the terms and conditions it states that no refund would be issued.

I will NEVER use this service again.
     
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FoDaddy19 on 2013-06-04:
No offense intended, but it wasn't Auto Europe's fault you were comfortable driving on the left side of the road. I imagine this situation is like when you buy a non-refundable airline ticket
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Car Renters Beware Auto Europe
Posted by on
Rating: 1/51
PORTLAND, MAINE -- I rented a car for 9 days in July 2012 from Auto Europe and the Rental Company was BUDGET. Upon arriving at Shannon Airport I asked if I could upgrade to an automatic. The original voucher of $302.99 included insurance was paid in full to Auto Europe. The upgrade to an automatic came to $1102.64. I’m sorry I assumed they would take the $302.99 off that price for a balance of $799.65. However not only did they not take off the $302.99 they ADDED it on for a total price of $1405.63 charged to my credit card. Also BEWARE the car they gave me was a 2008 Corolla with damage to rim, several dents and scratches which luckily I had noted on paperwork.

I spoke with a couple of people from Auto Europe one felt they charged me for both agreements. However Customer Service said because I upgraded I owe both the $302.99 and the $1102.64 for a total of $1405.63. She said although they are affiliated Auto Europe BUDGET in Ireland can charge whatever they want and disregard the original voucher of $302.99.

Live & Learn and BEWARE of Auto Europe BUDGET.
     
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trmn8r on 2012-07-26:
Yep, good information to know. Automatics are rare in Europe, the reverse of here in the US. My memory is there can be a hefty premium to rent one.

I've rented a car twice abroad. The best advice I could give is to make sure to do your research before booking.

I don't think they penalized you by tacking $303 onto your bill. You just didn't get this $303 voucher applied, so you had to pay the entire bill which came to $1406. What was the voucher for? Did you pay for it before travelling? The crux of the matter is why it was not accepted - especially if you paid for it and assumed it was a credit to your eventual bill.
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Terrible service and without a car
Posted by on
Rating: 1/51
WASHINGTON -- Well- think twice about this company. They took my order, claimed it could be cancelled or modified as long as there was a 72 hour notice. My flight was changed to a later hour in the day, and I would not be able to pick the car up on the original date. I called and requested to pick it up the following day. The customer representative to me it was not a problem. I asked if I could have a credit for the unused day, they told me to just change the pick up date because the costs went up for the other days I was going to keep it. That seemed fair.

Then I went to pick it up on the new date. Guess what, Auto Europe did not change my reservation. The car company rented the car as they thought I was a no-show. There were no other cars available at any class. But then I remembered, no worries, customer service will help me, right? HELL NO. Called, they were closed (American Company which does not stay open to help during Europe business hours when the car companies are open). I called the number to make a reservation and explained myself. The guy told me there was no mention of my change in the system, there was nothing I could do to until business hours. He suggested I call customer service when I got back. Seriously? Stuck in a country with no car, and they charged me. RIP-OFF. Thank god Visa will credit me back.
     
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Alain on 2012-06-29:
Very smart of you to use your Visa card so that they could retrieve your money. I've seen other poor reviews that would make me choose another company rather than Auto Europe. Thank you for the warning!
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Ripped off by Auto Europe
Posted by on
PORTLAND, MAINE -- In July 2010 I rented a car from Auto Europe (National Car Rental), on a vacation trip to Scotland. When I returned the auto to the Edinburgh airport, I had problems with Auto Europe. First the representative claimed that the car had been damaged; after a lengthy debate the decision was "no damage."
After I returned home to the United States I was shocked to learn that I had been charged for an extra day by Auto Europe. The car had been returned on-time, evidenced by the receipt provided to me by AE, and the company did not advise me that the return was late. I attempted to resolve the dispute with Auto Europe, but the company was unresponsive. After several months the credit card provider (not AE) refunded the disputed balance.
I got ripped-off by Auto Europe and any prospective customer should be aware of the treatment I received. AE was unethical and the customer service was lousy.

     
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Never again with this company
Posted by on
AutoEurope, Fiumicino airport. Only 3 people in line at the counter, 2 clerks, and up to half hour waiting before being attended. First surprise is that I have to leave a 1200 euros deposit, otherwise no car. The terms and conditions were not transparent about the deposit, the amount was never clearly stated, I only found out at the counter. I had asked for a small car, the cheapest, they gave me a fiat 500 automatic instead. Allegedly new, the car had 8800 km and was full of bumps. I left Fiumicino airport and after 20 km of highway a red light came up with an alarm and the car made a tremendous noise, like grinding metal. I stopped under a bridge, there were 30 degree outside, and with my son began to read the instructions manual. After a few minutes we identified the problem, the automatic shift was not functioning, presumably because there was no oil. I called the counter at the airport, they said it was impossible, the car was new! Then they said I had to call the central service in Milan. I did, and the guy said I had to call the counter in Rome! Then he said he could have me towed away (but where?), but it was better for me to try to go back to the airport and change car. Luckily the car had a double shift, automatic and sequential. I got it in sequential mode and very slowly went back to the airport. When I got to the garage, the clerk told me again that the car was new that it was impossible it had a problem. He then checked whereas spare tire and tools were still in place, and finally had me sign a declaration about the problem and gave me another car. Four days later, when we brought the car back to the airport, I was charged 7 euros for gas, since I had not refilled the first car before bringing it back.
I will never again go back to Auto Europe, I ended up with them because my usual car rental company had a problem with the internet site the day I made reservations. It was the first and last time I rented with them.
     
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spencer.joseph.uk on 2011-01-31:
Not true with me, they were really cool with my family. No stresses and great support.
darkman.lv on 2011-02-03:
true! auto europa sicily by car s.p.a are scammers! they got much money for damage that I haven't done...
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Be an educated renter
Posted by on
To all:

I have been traveling to Italy to for many years. I have learned several things. Italy or any other foreign country is not the US. There are cultural differences, insurance differences, and many other things that are different from the states. I have used many agencies to rent my vehicle, while on stays in Italy but the one I use the most is Auto Europa because it consistently has had the best prices and good safe vehicles. The agent in Bologna usually recognizes from past rentals and makes my time at the desk as short as possible, which is not always the case in Italy. I think part of the reason for my good experiences is that I do my homework ahead of time. I know what I what kind of a car I want and I know I want to waive the excess insurance coverage. Of all the credit cards out there most exempt Italy from insurance coverage. Visa is the only card I know of that will cover your vehicle from accidents and stolen vehicles up to the replacement cost of the vehicle. You must waive the excess coverage and you cannot be renting an exotic vehicle. Also the rental period cannot be greater than 15 days.

I know not to expect an automatic transmission because Europeans love the gas mileage benefits and handling of a stick shift transmission. Auto Europa I have found is very honest about what they cover and what they don't. Vouchers are paid ahead of time when you use a broker. They receive a percentage of the rental as a broker fee for running their website and facilities to help you find your best deal. The balance due at the time of rental can be in Euro or US dollars but you should know that before you make the deal. In dealing with Auto Europa I have always received the auto I wanted, I have never been pressured into upgrading, I have been asked about the excess insurance and when I have declined it has not be a problem.

Their to be has been outstanding. I leave on March 10th 2010 for another trip to Bologna Italy, and I am using them again. I know everything will be just fine. I have also witnessed many "Ugly Americans" at the rental desk verbally abusing the agents. This is not just in Europe but in the states as well. People just do not do the homework and then get angry with everyone else when things go bad. I am not affiliated in way with Auto Europa. I am an American born in the US who bought a condo in Tuscany and Auto Europa is helping me get there. Thanks Auto Europa for the fine service over the years.
     
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redmx3racer on 2010-03-03:
"Italy or any other foreign country is not the US." Thanks for clarifying that for us!
Sarcasm aside-very informative-thank you.
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The truth will set you free...
Posted by on
I am an Auto Europe employee. No one from Auto Europe asked me to write this or knows who I am. I am not going to tell you how great Auto Europe is-I just want to give you a better understanding of all travel brokers so that you can avoid bad experiences. Auto Europe is the oldest and largest car hire broker in the world. That is a fact. Before Auto Europe, consumers had no real advocate in the car rental industry. You could go to a rental counter anywhere in the world and get ripped off by any employee or undisclosed fee and no one would come to your aid. Travel brokers, like Auto Europe and others, negotiate prices, fees, terms of service, and quality of service and then post them on the web for you to compare and out-do the car rental agencies themselves and penalize them for bad service, if necessary.

There are limits. No travel broker can control the experience that you get at the desk! However, travel brokers can act as a liaison between you and the rental counter like a big brother protecting you from the bully in the school yard. I have had to do this many times and I would do it for you, if you needed me to.
     
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Never Again with Auto Europe
Posted by on
I've booked two cars (one in o'hare, and the other one in Orlando MCO) through Autoeurope, and the rental car company turned out to be Dollar Rent a Car.

The first car that I've been given in O'hare Chicago was making all kinds of noises on the road, that I had to stop and ask for a change in Oregon Airport. The first car I've been given was also not-safe-to-drive, therefore I asked another one. The last one was so noisy, that you can not speak inside the car, had no power windows or door lock. But I had to take the car as I was already late. I called Autoeurope's 1-800 number several times. The person answered the phone always connected me to some numbers in Europe, with answering machines speaking all languages but English... At last, when I reached a person, she asked me to drive back to O'hare-Chicago, and try my chance to change the car there... Three hours drive...I'm trying to make a business meeting...A very creative approach...

The worst was on the way back. As I did my online C'in, I arrived at O'hare, one hour before my flight. I delivered the car, and started to wait for the shuttle to take me to the terminal. As the shuttle bus did not leave on time, a entered to the building and asked what is happening. I've been told that as I'm the only customer, the shuttle will wait for the next group of customers... Even if I begged, I had to wait there for more than 30 minutes, and therefore missed the flight.

I arrived to Florida, at 1:30 AM, and started the car only at 3:30 AM. Each transaction in Orlando Dollar takes at least 30 minutes. They had 2-3 personnel and only 6 customers when I arrived, and it took two hours to get the keys of the car. The first car had problems with the breaks. The second car a bad battery, that I had to jump start using some help around, as Dollar Emergency Number called me back only after 1 hour, and told me that the help is on the way, and may arrive in one hour...

The last car was the only decent car that I ever had during the entire, and last experience with Dollar Rent a Car and Autoeurope...

I've missed a flight, spend one sleepless night, had to look for helpful people to help me on the road (in US!) to start the junk that I've been given by Dollar and Autoeurope, and lost at least my 10 precious hours for to sort out all those problems with the junks.

Make yourself a favor and keep away from Auto Europe (Dollar's partner in UK) and Dollar Rent-A-Car...
     
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