SANTO DOMINGO -- BEWARE DISHONEST PREDATORY COMPANY. I had made online reservations to pickup a rental vehicle for a vacation to Santo Domingo with Auto Europe which I paid with my USAA Credit card for the Sum of $123.34 online. Prior to my trip I called up USAA credit card services and was assured the car was fully covered for damages but I would still need to purchase additional Liability Insurance to cover other vehicles in case of an accident.
When I arrived in Santo Domingo on June 7, 2014 to pick up the vehicle the sales representative at Auto Europe asked if I would like to purchase the additional Liability Insurance to cover other vehicles for additional sum of approximately $118 which I agreed too. When the printed invoice was handed to me it had a sum of $2500 total with no explanations to the costs. The clerk told me that it was only a deposit and that only $118 dollars would be charged to my account once the vehicle was returned but nothing on this invoice stated this policy.
I told the clerk that I was not comfortable signing a blank invoice for $2500 especially when the vehicle is covered under my credit card and I am simply asking optional liability coverage. At this time I told the clerk I was not comfortable with the transaction and that I wanted a refund. He assured me that he will cancel the transaction but I still landed being charged. THIS IS A VERY DISHONEST PREDATORY COMPANY WHO WILL TRY TO ROB YOU AT ANY COST. BEWARE.
OXFORD -- I will never book with this company again, usually I book direct from the airport. I needed a car for the next day for my 2 kids to go to Peppa Pig world as we were visiting family in the UK. I thought I bought full insurance cover which was actually pretty pointless as it is not recognized by the partner companies. RIP OFF. This was not made clear enough, my advice is not to use the company and to book direct.
In phoning the company and then speaking to a manager, I spoke to a very condescending man who clearly informed me it is a US based company that did not have to follow EU and UK legislation. This is of course false. Do not rent a car from them go direct. Customer service is appalling, and the product and service a rip off.
UNITED STATES, WASHINGTON -- We entered in to a contract with Auto Europe for a van for European vacation. Paid in full up front. The van we were given in Italy was in terrible shape (two pages of damage notes) and most troubling was that both front tires were down to the cords. After filling up with air each day I finally went to Florence and traded in the van - even they agreed it was unsafe.
Here is the bad part, after I dropped off the van in France I was charged an additional nearly $1000 for allegedly turning in the vehicle a day late, empty and charged AGAIN for the drop off at another location. Auto Europe has been completely unhelpful in resolving the issue, claiming that I need to take this up with my credit card company and/or Europcar. The contract with them is basically worthless. This has been a horrible experience. Beware - understand that if you go this route you are getting a third party that won't help resolve any issues with the rental.
PORTLAND, MAINE -- Before traveling to Bulgaria, I called to ensure that I could rent a car and then take it to other countries. I was given a list of countries to which I could travel. I asked how close to the trip I could call back and they said that it was just a matter of availability. So I called back to book two rentals on a Friday - one for the next day and one for the following Tuesday. At this point I was told that it took five days to get the paperwork in order to travel out of Bulgaria. OK, the next day trip was out, but what could we do about the second trip? They booked it for the following Wednesday - that being five days out.
On Monday, I was informed that it was denied because it was not five business days out. I fully understand some of this is on me, but part of calling a broker is to use their expertise, and knowing my plans to travel outside of Bulgaria, it seems they could have notified me up front regarding the waiting period.
As for booking it out 5 days only to tell me that it is 5 business days, come on! Know your own rules. I could have rented something locally for the portion of the trip in country, returned, taken their rental and gone. It would have sufficed, but now I am simply faced with not enough time to get there and back. I am thoroughly frustrated by their lack of knowledge of their own product, but I should acknowledge that everyone I spoke with was courteous.
I paid to rent a car for a week through Auto Europe for use in Dublin Ireland. I picked the car up from Hertz. The coupon said that I was guaranteed an upgrade. Hertz said they did not have to honor that. Then I tried driving and just couldn't drive on the left side of the street. I returned the car the same day. Hertz said that I would have to work with Auto Europe to get a refund. I called Auto Europe and they said that on page 3 of the terms and conditions it states that no refund would be issued. I will NEVER use this service again.
PORTLAND, MAINE -- I rented a car for 9 days in July 2012 from Auto Europe and the Rental Company was BUDGET. Upon arriving at Shannon Airport I asked if I could upgrade to an automatic. The original voucher of $302.99 included insurance was paid in full to Auto Europe. The upgrade to an automatic came to $1102.64. I'm sorry I assumed they would take the $302.99 off that price for a balance of $799.65. However not only did they not take off the $302.99, they ADDED it on for a total price of $1405.63 charged to my credit card. Also BEWARE, the car they gave me was a 2008 Corolla with damage to rim, several dents and scratches which luckily I had noted on paperwork.
I spoke with a couple of people from Auto Europe, one felt they charged me for both agreements. However Customer Service said because I upgraded I owe both the $302.99 and the $1102.64 for a total of $1405.63. She said although they are affiliated Auto Europe BUDGET in Ireland can charge whatever they want and disregard the original voucher of $302.99. Live & Learn and BEWARE of Auto Europe BUDGET.
WASHINGTON -- Well, think twice about this company. They took my order, claimed it could be cancelled or modified as long as there was a 72 hour notice. My flight was changed to a later hour in the day, and I would not be able to pick the car up on the original date. I called and requested to pick it up the following day. The customer representative told me it was not a problem. I asked if I could have a credit for the unused day, they told me to just change the pick up date because the costs went up for the other days I was going to keep it. That seemed fair.
Then I went to pick it up on the new date. Guess what, Auto Europe did not change my reservation. The car company rented the car as they thought I was a no-show. There were no other cars available at any class. But then I remembered, no worries, customer service will help me, right? HELL NO. Called, they were closed (American Company which does not stay open to help during Europe business hours when the car companies are open).
I called the number to make a reservation and explained myself. The guy told me there was no mention of my change in the system, there was nothing I could do to until business hours. He suggested I call customer service when I got back. Seriously? Stuck in a country with no car, and they charged me. RIP-OFF. Thank God Visa will credit me back.
Booked a car through them for 5 days, to use in Spain. There was no mention about any particular fuel policy during the booking process, so one could well assume that this would be the standard "pick up full, return full" policy. Only after I'd paid and received the voucher, I noticed that the fuel policy was an abusive one: you had to buy a full tank of petrol (overpriced even, at almost double the average price per litre!), with no refunds given for any unused petrol at the end of the booking.
I should have seen something like this coming judging by the way the booking went - site broke down and could not handle online bookings, so had to book over the phone, on an international call, with a slow and untrained operator.
PORTLAND, MAINE -- In July 2010 I rented a car from Auto Europe (National Car Rental), on a vacation trip to Scotland. When I returned the auto to the Edinburgh airport, I had problems with Auto Europe. First the representative claimed that the car had been damaged; after a lengthy debate the decision was "no damage."
After I returned home to the United States I was shocked to learn that I had been charged for an extra day by Auto Europe. The car had been returned on-time, evidenced by the receipt provided to me by AE, and the company did not advise me that the return was late. I attempted to resolve the dispute with Auto Europe, but the company was unresponsive. After several months the credit card provider (not AE) refunded the disputed balance. I got ripped-off by Auto Europe and any prospective customer should be aware of the treatment I received. AE was unethical and the customer service was lousy.
Having dropped off the car on return in Bologna, my deposit for any damages etc, was fully refunded and Sicily By Car/Auto Europa signed off on the car. In the agent's words "tutti a posto" or "Everything is fine". 4 weeks later, after my return to Australia, I see this charge of over 300 dollars from Auto Europa on my credit card. The reason? "Damage to interior - not covered by your comprehensive insurance cover". What a scam!!! There was no accompanying documentation, no photos of the so-called "damage". That's because there was no damage and this company is simply trying to extort 300 dollars from me. Any prospective clients beware!