The two receptionists were very rude. The were very miss leading.
1 Replies - Latest reply on 12/07/2013Add reply
They try to sell and charge you for additional insurance coverages. The cars that they show on their web sites does not exist. They basically round our trip.
I would never, ever rent a car from this source.
I asked for and thought I was paying all the fees before I left on vacation. I had asked for the "full" rate.
1 Replies - Latest reply on 05/27/2010Add reply
I gave them my card and paid in full, but I was surprised by a whole lot of unanticipated fees when I got back.
They justified the fees by pointing me to fine print where there was vague language about fees that "were not included." They gave me a runaround about "not being allowed (by law?)" to charge these before the rental. Apparently they also aren't allowed to be up front with you about them either.
The best way to make a customer mad is to not share full information. Auto Europe's way to socking you with fees afterwards is shady.
SCHIPHOL -- Misleading quotes are used by Auto Europe!!!!
They quoted me a cheaper car rental than anyone and told me it was because of their agreement with various car rental agencies. Their voucher even indicated the price I was to pay. However, in the "attachment" you will read all the additional charges that they do NOT put on their quote. The rental rate was substantially higher than I had been able to find elsewhere. If you complain, they say that you have to adjust this before you rent, by going through their "matched rate department" to obtain the lowest price.
The problem is you do not know about all these extra charges til after you rent!!
PORTLAND, MAINE -- My story is similar to the others posted on this site. I rented through Auto Europe but ended up with a different local provider when I actually picked up the car. The bill from the company actually renting the car exceeded the "guaranteed" maximum price by almost 30% - inflated by charges supposedly authorized in the small print of the voucher after I completed the reservation. In what I can only describe as deceptive and misleading, Auto Europe sucks you in with low "guaranteed" rates and then lets the company actually providing the car clobber you with ridiculous extra charges (I was charged over $100 for "winterizing" a car I rented for 10 days in December). And the customer service folks appear to send out canned responses and were totally unreceptive to any perspective but their own. My recommendation - stay away from this outfit. I will never use Auto Europe again.Add reply
PORTLAND, MAINE -- Don't be fooled by Auto Europe internet ads with the great call in special price. I have rented numerous cars in the UK from the US and this is the worst experience ever. I was promised that the price that I was quoted would be all that I would pay - including airport pick up and an extra driver - only to arrive at Europcar pick up desk and be told there would be extra charges - a total of almost $200 extra even though the voucher stated "balance due 00.00". If this was not bad enough, a few days after I arrived home, I had a charge on my credit card that was almost two and a half times the extras that they had even told me about. They are returning (so they claim)the extra day charge for stating that I had dropped off the car when I was already on the plane ($40 - big deal and it took over a month for them to even agree to this)- but are refusing to budge on the other additional charges making the rental 73% higher than the original price quote of $605.30. Unless you want to pay a price that is higher than almost any rental company and not even be sure what that charge might be - DO NOT USE AUTO EUROPE! Add reply
PORTLAND, MAINE -- First off, I should say I've rented a car more than 50 times in 10 different countries. I tried Auto Europe a year ago, and it is almost unbelievable how bad it was. Things like the wrong car happen, but I had more serious issues. I rented a car in ireland, my credit card was charged more than 2x more than the quoted rate through an assortment of charges after the fact, and I couldn't get it resolved despite unambiguous paperwork. Total crooks. It seems to me that Auto Europe partners with local companies that are poorly run and are not in the least interested in honesty or reasonable business practices.
I'll never use these guys again, and I urge everyone else to do the same.
Never Again with Auto Europe
I've booked two cars (one in o'hare, and the other one in Orlando MCO) through Autoeurope, and the rental car company turned out to be Dollar Rent a Car.
The first car that I've been given in O'hare ... read full review
We found it easy to book on Auto Europe and they are friendly over the phone. One thing that they didn't do a good job of disclosing is their 24-hour clock rule -- i.e. if you drop off your car even the slightest bit late, you will be subject to potentially really high charges for the local car rental company. My husband and I got lost when returning our car and turned it in a few hours later than we put in the contract and we were hit with almost a $200 charge late fee!Add reply
ALASKA -- I have a quaint old fashioned idea of customer service. I wish to thank Auto Europe for setting me straight. I now gather that it is silly of a customer to expect Auto Europe to honor a hire agreement. After all despite a pre booking it only took an hour for any car to be available at Geneva airport recently. Gosh It could have been longer how lucky was I?
2 Replies - Latest reply on 04/07/2009Add reply
The fact that it was the only car available and considerable smaller than as described and paid for via auto Europe should be of no consequence. Auto Europe thinks that it has the right to rip a customer off and expect that customer gratefully to accept anything.
It displays a 'take it or leave it' attitude. How unreasonable is it to expect to get the category of the car as booked and paid for. Hell it's Auto Europe they don't do honoring the agreement.
As for customer service - they deserve an award Space prevents the boring details of auto Europe's expertise in delivering sheer craven contempt in the guise of customer service.
BEWARE! You are turning your credit card, drivers license, and other personal info over to these people at your own risk. Additional charges show up after the fact and you can do nothing about it. Part of their scam involves having you pay up front with a 'voucher', thinking this is all you will owe. I received an extra $86 charge on my credit card after the rental in Ireland from their vendor Irish Car Rentals (Sixt).
After numerous overseas calls to bogus numbers on the rental agreement, I finally was able to reach a person. Then they said I showed up 45 minutes late and they had to keep the desk open to wait for me, even though the flight arrival was on time and I arrived at the exact time stated on the reservation. But nothing was said at the time or even when the car was turned in. It was only when the credit card bill came that the extra charge was on there.
You are much better off to rent with the big guys. Avoid Auto Europe at all costs. Otherwise you'll definitely keep paying and paying for it. They are deliberately out to rip you off.
PORTLAND, ME 04112, MASSACHUSETTS -- Rent a car through your company (US 2842130-1) which was in reality an Avis rental. Return the rental which concluded in a hour and four minute difference in the pick up time versus the drop off time and get charged for a full day. I let the front desk at the Avis garage understand that I had to wait a minimum of 20 minutes before the gentleman checked out my car and Avis responded that they have no problem reversing the charge. I was charged anyway.
Call Auto Europe and even though they have all of the information they cannot guarantee anything-IT ISN'T TO THEIR BENEFIT TO DO SO. So I get charged an additional day for a 30 minute difference.
Auto Europe is a fly by night operation and I want everyone to know that the few dollars you think you're saving is a farce! ACCORDING TO AUTO EUROPE IF YOU ARE ONE MINUTE LATE THEY CAN CHARGE YOU A FULL DAY! The customer does not mean anything to them but only a victim. You are Thieves.
Auto Europe Ripoff
Months before our trip to Israel in 2000, I searched the Internet for a rental auto. Auto Europe offered me a good rate on a car from Budget. Since I didn't want to purchase the CDW, I asked them to ... read full review2 Replies - Latest reply on 01/29/2009
Rented a full size BMW for $1100 in Frankfurt. On arrival, Avis indicated they didn't have the car and offered me, indeed pressed me, to accept an Audi Q7. Also said the rate would be $300 cheaper than originally contracted. I was charge $850 by Avis and Auto Europe refuses to refund my $1100. So my $1100 rental cost me $2000.
1 Replies - Latest reply on 05/31/2008Add reply
These guys are crooks and have no concept of service. They didn't even have a counter at Frankfurt. You have to ask around each rental counter till you find the one with your reservation.
Big Thieves. When I made the online reservation, it was $50 and said that the amount due was zero. However when I rented the car, I had to pay another surcharge of $45. The rental agency told me that it was because I had used Autoeurope to book the car. They said that it would not have been the case if I had booked directly through them (and would have cost me $70)....
So I ended up paying a lot more for no good reason.... Called up Customer Service, but what can you really expect...
Moral of the story: They have a lot of fine print, be careful.
Auto Europe customer service will not fight for getting your money back for false/double auto rental charges I got from Hertz in Italy. I first reported the problem with Hertz in the USA and was able to get some charges reversed, then Auto Europe got involved and they made it impossible. They wanted gas receipts I did not have any longer, my visa statement and more. This was not a good experience, specially because in Italy Hertz does not inspect your vehicle when you return it, and once back in the USA you get all the additional charges in your credit card.
I wonder if Auto Europe gets paid any money out of the additional charges.........