ZEPHYRHILLS, FLORIDA -- I purchased a Dual Reclining Sofa from Badcock Furniture in Zephyrhills Florida. In less than a year the one end began to sag and the back would not stay totally upright when not in use. I called Badcock and they sent two men to my home to check out this problem. I was told by these two that the framing was split and was clearly a manufacturing defect and the sofa would need to be replaced. After nothing being done I again called and was told that the two men that THEY sent were not qualified to make this determination. (So why did they send them in the first place.) Stalling I guess.
After sending another person to my home again (I'm not sure but I think this was either the store owner or Service manager), It was determined that they were ordering a new end section for my sofa. Now comes the arrival and installation of this new section. It Does not match in fullness, color or firmness obviously because it is newer than the rest of the Sofa and stands out like a sore thumb!!! I had also paid the extra $69.80 when I purchased my sofa for FPFAB which is Furniture Protection Fabric (Life of the South)... The new section does not have this.
I called Badcock to let them that this was not acceptable and was clearly told in a very rude manner that Badcock Furniture would do nothing more for me. I could understand If this sofa were abused in any way but it has not been. I am a 4' 7" lady weighing under 125 pounds and live alone. It is clearly very poor quality and even worse service from these people.
I will be contacting the BBB, News Media and an Attorney if necessary... I'm tired of these companies taking advantage of their customers. At this point I will settle for nothing less than a replacement no matter who I have to contact or how much it costs. THIS IS 100% WRONG.
ROME, GEORGIA -- I had been a customer of Badcock since 2008. Never ever being late on a payment. Purchased kitchen table, king bed, king mattress, 2 recliners, washer and dryer and a few odd and ends. I always stayed below my credit limit of 4,000.00. Always paid on time. They never not one time had to call me about a payment. I even drove 70 miles round trip back when they didn't take payments online just to make my payment.
Well I hadn't purchased anything in a while. After paying my last purchase off early I go into the Rome, GA store to purchase a new bed. Total was 2,800.00. Well below the 4,000.00 limit I had. Well guess what? They flat turned me down. Yep. Flat turned me down and my credit is not bad. Credit score 670-690. If they don't want my business that's up to them but it's pure principle. I paid their exorbitant prices. Always paying on time and even paying off early for approx. 5 years and now I'm not good enough for them.
To top it off it says on the front door and on their website "ALL CREDIT ACCEPTED" so I questioned corp about false advertisement. She told me that was for new customers. I was not a new customer so loyal customers don't matter to them. So if a new person came in with my exact credit profile and income they could get credit. This goes over my head.
MOORESVILLE, NORTH CAROLINA -- It's very sad that a company treats loyal customers like this one has. We have furnished 3 houses over the last 11 years from Badcock. Never had an issue and we have dealt with 3 different locations. Well, we ordered furniture and had to deal with a different store. The experience was horrible. After a month we still had not got all of our items. But of course got a bill.
The manager told us on real occasions they would be there at a certain time but NEVER showed up. No call or anything. This happened 3 times and as you know you have a few hour window so we had to have someone wait all 3 times. This manager, Kevin, is so rude, obnoxious, he should not be a manager at all. He lied to corporate about the situation.
We are so over this so we told them to come get the furniture that was delivered and will you believe they are trying to charge us a return fee of several hundred dollars it's very clear they don't care about loyal customers they are the ones that will lose. I bet we have spent $15000 at least over the years and was getting ready to purchase a bedroom suite. It's sad we will never ever buy from this company again. Beware everyone, as to date, 7-5-16, still no call back.
COLUMBUS, GEORGIA -- I purchased a bedroom set (4 pieces) from BADcock Home Furniture. The sales agent gave me a delivery time window of 10 AM - 2 PM. I was also advised that I would receive a call at least 10 to 15 minutes before my delivery. I finally called at 2:15 PM after not receiving the furniture. The female that answered the phone advised me she didn't have anything to do with the time and that I should speak with "my" sales agent. When "my" sales agent picked up the line, she advised me that my delivery time window was from 2 PM to 6 PM. She placed me on a long hold.
When she came back she assured me that they would be on their way after packing up their current delivery. I left work early so I could be there when they arrived. Three hours later there was a knock at my door. There was no phone call like I was advised I would receive. The delivery men carried my furniture up stairs to the bedroom. Once the furniture is in the room, one of them asked "Did the sales representative call you about your dresser?" He proceeds to tell me that the dresser was damaged coming from the warehouse. He said that she was supposed to call me to set up a time to deliver my replacement dresser. Of course no one called me.
He pointed out the damage for me to see. I called immediately to advise of the damage and was told I would get a call back. This time I did receive a call back 5 minutes before the store closed. The same sales agent asked me what did I want her to do when I advised her of the damage. Really??? I want the replacement. She then stated she would call me back the next day because she couldn't find my paperwork. Once I was off the phone, I checked the bed. GUESS WHAT, the bed was broken too!!!
Why would any business deliver a product to a customer that they knew was broken, defective or damage when they received it??? I didn't purchase any scratch/dent furniture or as-is furniture so why would it be delivered that way.
CONYERS, GEORGIA -- I bought a North Shore living room furniture set in November 2012 (couch, chair with ottoman and an accent chair) in GA. I asked that the furniture be left in the plastic to protect it because I was moving to TN. In Sept 2014. I noticed something was on the cloth of chair. I cleaned it immediately to keep it from staining. In Oct 2014, I turned cushion over to maintain the fullness of cushion. There was a big #55 & a #2 in blue on the cloth. With help of my family, we figured out someone wrote those numbers on the cushion with a black marker.
When I cleaned the cloth and left it damp to dry, the marker on cushion bled through onto the chair's cloth. We saw other numbers with a word stamped in black on side of cushion 452fusion 8/17. I called customer service in Fl, and I told them I needed to speak to a supervisor when I was told my warranty was up. The supervisor was no help either. The supervisor said that I had no protection plan, and my warranty was over. Also, I was told it wasn't their fault. It was the manufacturer's fault, and the product was no longer made.
I told the supervisor that I saw the accent chair still on their website. I was told that they had a few more left in stock, but they couldn't take the cushion off a chair and give it to me or a different cloth cover. I told the supervisor that even though the company hadn't manufactured the product; it was sold by Badcock so they should be responsible. Of course, supposedly, I am the only person who has had this problem. I have bought Badcock products at different times over the last 20 years.
This will be my last time, and I hope anyone that reads this review will take my advice. Please pass it along to others too; DO NOT BUY ANYTHING FROM BADCOCK FURNITURE STORES. I had trouble sending pictures. I'm not sure what this is. I will try again to send correct ones.
GREENSBORO, NORTH CAROLINA -- I scheduled a PICK UP on 11/25. The so-called store manager ASHLEY told me that they would close at 7pm and I had until 530pm to pick up. I sent someone to the location who arrived at 4pm to see that the store was closed. I called to let her know how upset I was about this and she basically tells me that they don't care. She now isn't the manager but "key holder"... whatever that is, then tells me that the real manager is willing to offer DELIVERY at no charge in 2 WEEKS... and called it complimentary.
I told her they needed to appease a customer who they have wronged and she said this is all they will do (COMPLIMENTARY for something I NEVER asked for??? AND IN 2 WEEKS???) OK. So I asked if her or her manager cared about losing a customer and she basically said no in a roundabout way so NO CUSTOMER IS VALUED HERE obviously. And furthermore, how unprofessional is it to close a store on a whim? Like it's a gas station or something... I'm so disgusted with these people. They would appease someone cursing them out and acting BLACK which I kept it professional when they are very disgusting.
OKEECHOBEE, FLORIDA -- We purchased a sectional sofa and large footstool from Badcock furniture in Okeechobee, FL. The price was reasonable but we were told there would be no warranty on it. I guess because it was a floor display? Anyway the "no warranty" was most likely due to the fact that the items purchased were barely in the front door before they started disintegrating!!
We are a senior couple, with my husband's sister living with us, also a senior. No children, no undue stress on the sofa, etc., etc. We just sit on it!!! Everywhere our bodies have touched the sofa it is Flaking off. This is supposedly a leather sofa.
We would never, ever buy from this company again. I may be old but I ain't that stupid YET! On the upside we did purchase a bedroom suite for my sister-in-law living with us and so far, so good. This was before the sofa purchase, so no more buying from this company...
EUSTIS, FLORIDA -- I paid $600.00 for a lift chair. Got it home and on the side the wood frame was showing. They sent someone out and said they would replace it. It was faulty. Next, they said I had to pay $59.99 to have this picked up and get the new one or drop it off and get the new one. Wayne was rude and began to say maybe I damaged it, even when his worker said they could see the fabric has not been attached well.
He expects me to lift a chair that is 150 pounds on my truck with my 81-year-old mother. I used boards and gravity to slide this down with my 81 father, which is a bit more than lifting it. I have used this store and I see a change with the service. After many purchases this is my last.
I will also post this on the BBB site since nothing in my paperwork states this. So sad for 60.00 they won't make it right. Guess the motto "we'll make it right" is just fantasy. Maybe soon the new motto will be "We don't give a damn" with the items they sell. They don't care that I am out of gas and time for a product that was not done correctly.
LUTZ, FLORIDA -- On 2/22/15, I came in and bought a sofa that I had been looking at online. I was told that it was back ordered but that I could have delivery on the 19th of March, 2015. I was also told that someone would call me the day before with a 4-hour window. The sales associate told me that I would have to be responsible for taking out my old sofa because the $100 delivery charge did not include removal. I had my sofa picked up by salvation army a couple of days before by delivery date and have been sitting on the floor waiting for the 19th.
When I called the 1-800-Badcock number, "customer service" told me that she was going to call the store. I was put on hold and when she came back to the line, she told me that she would have to transfer me to delivery. Delivery told me that they had no record of me getting a sofa tomorrow and then transferred me to the store. The sales associate told me that my sofa was still back ordered and it would be another month before I can get it. When I explained that I have had 2 back surgeries and I was sitting on the floor, she responded, "Don't you have any other furniture?" She then told me that she had no resolution for me unless I had one to give her.
When I asked to speak to a supervisor, I was told that this person was off today. The "Customer service" at this store sucks!!! Do not buy anything from them or you might be left sitting on the floor like I am. I also have company coming in from California next week and can't even offer them a place to sit.
CONWAY, SOUTH CAROLINA -- Went to the store looking for a lift chair. No sales person appeared to help. Sat in 2 lift chairs trying them out. Still no salesperson. About 8 minutes went by and a woman finally stood up and walked a few feet from her counter and stood there all the way at the rear of the store and looked at me... did not speak until I told her why I was there. No smile? No "How can I help you?" Good person to be on walking dead. When I finally got up to the desk she was saying something to a man working there and he asked my hubby if we were having a bad day because my husband was not happy with the salesperson's lack of response.
Anyway, we did purchase a chair and it was delivered 3 hours later than we were told. I Sat in it for a few hours and it was very uncomfortable. So, the next day we went back and told the clerk we wanted to return it and get a refund. The chair will hopefully be picked up tomorrow. We are not getting back the 69.00 for the delivery that was only a block from the store. I never want to deal with this company again. Also, a screw fell out of the chair when it was moved slightly. Glad it is going back. I am 75 and never dealt with such poor customer relations before. Advice! Don't buy from this company!!!