HARTSVILLE, SOUTH CAROLINA -- Badcock & More in Hartsville SC has shady business practices. I ordered three pieces of furniture from this location on March 2, 2018 and was advised that it would be available for pickup on Tuesday, March 6th. I advised the assistant store manager whom was assisting me that I would be in on Wednesday to pick up due to my work schedule. Upon arriving on Wednesday morning March 7th. The “store manager” advised that pick up days and times were Tuesdays and Fridays between the hours of 2PM - 6PM (working hours for “most” people).
That information was not shared with me prior to the purchase., otherwise I would have made other arrangements. We offered to sign a waiver and pick up the furniture ourselves to no avail. This person clearly went out of her way to ensure that this was the most unpleasantness experience ever. She went so far as to show two placards at the very ends of a round counter facing outward (that you wouldn't see unless you were on the ends facing them) with the dates of pickup. Okay, no problem...
I asked for a return on the purchase because I wasn't driving 45 minutes back to Hartsville for a third time on Friday. She advised that due to the amount it would take up to 14 days to get a refund (paper check) from corporate. Unacceptable, it took less than 10 minutes to be electronically debited, why can't it be returned in the same method of payment?
She said “due to the amount of the return it would have to come from corporate”. I go out to my car and contact customer service whom advised that a return could be made to my credit card, that if it was cash a check would have to come from corporate and could take up to 14 days. She further stated that a manager had to be present to do the return. I go back in the store and ask the person that I was dealing with if she was the store manager and she advised that she was.
I proceeded to let her know that customer service representative advised that she was able to do the return in question with my card. She states “ok”. I walk back out to my car to retrieve my purse with my Visa card in it. When I approached the counter, I calmly stated how unprofessional this experience has been, and how I had gone to three different Badcock stores before finding and purchasing it there; and how sad it was that she was so eager to lose a customer as oppose to keeping one.
The entire time she's not acknowledging anything that I've said. She picks up my original receipt and writes “canceled sale” on it and said that was my return. I argued that I needed a receipt showing that a return actually took place. She advised that this was all she had. I said, "No mam I have no recourse once I exit these doors that a return actually took place." She snatched up my paper and said “I can write it on the back, that's all you're getting”. At this point I am furious, I told her that she was being very nonchalant, and clearly not addressing my needs.
At this point, a guy whom was sitting (hanging out) in the store the entire time jumps up and tells her to call the law and proceeds to argue with me. She calls 911 and states that there is a customer refusing to leave the store as well as gives a description of what I'm wearing; yet never stated why I wasn't leaving. At this point I haven't done anything wrong, and didn't mind waiting on law enforcement.
While waiting I contact customer service again to see why is it that can't I get a receipt for this so called return that took place. Amazingly before I could actually speak with someone, she was able to produce a credit card return. Needless to say I waited for law enforcement and explained why I was being accused of refusing to leave. The entire time prior to law enforcements arrival the person hanging out in the store encouraging an argument. Had she refunded my $1721.52, and given me a receipt all of this could have been avoided.
She lied stating that she couldn't do a credit card return, then lied stating that there was not a receipt available for the refund, as well as called law enforcement on me when she supposedly couldn't produce a refund. I will never shop at the Hartsville location again. People like this should not be allowed to work with the public in a customer service fashion. Hangout guy kept saying that they have it all in camera, which doesn't bother me.
I just hope that someone takes the time to look at the recordings and see how customers are being mistreated. There is no reason why this process should have taken the route that it did, and law enforcement be involved because the person that called “claimed” she couldn't produce a receipt. Apparently she realized how that situation looked on her part, and produced the needed documentation.
GOLDSBORO, NORTH CAROLINA -- Bought and paid for a bedroom suite that had to be ordered. Delivery would be $99 so we decided to pick it up. We had to sign a form to inspect product before taking. Would be called when it came in. Waited more than a wk instead of a couple of days and no call. When we went to pick it up we had a trailer that we drove to the back. There were 2 stock guys in the back and the sales girl. I told them we needed to be sure furniture not damaged before we took it. Dresser was well packed in a cardboard box with styrofoam and wooden cross strips inside with Saran film wrapped around.
The guys did not seem to want to check things as it so packed but I insisted where I saw a hole in box. That was okay though as it was the bottom. Finally I said to the sales girl that with the packing as it was, everything should be okay. And I added that I knew the form was to protect Badcock from damage during drive home and would not apply to anything from the manufacturer.
When home and unpacking found that the packing wood had compressed a dent in the side of the top of the dresser. Took pics and called store and stopped unpacking. Manager not there but sales clerk said she'd tell her and to call back the next day. I was shocked at her discourteous tone with me. "My responsibility..." I signed the paper. When I tried to explain anything she continued to revert right back to that paper.
I am over 60 and have purchased many things over the years but never had contact with such a negative discourteous manager. This was my first and last experience with Badcock. She would not even order a replacement and call me when it came. "Bring it back first." Back and forth with heavy furniture, uncooperative employees, and I will say "mean" manager, plus not sure what else could happen.
I decided I'd rather keep the dented dresser and try to get it repaired than to step foot in her presence. I will continue to shop with Ashley Home Furniture store. Awesome to work with!!! Now I see all the other complaints. Is it Badcock and a failure to securing properly trained management????
NORTH CHARLESTON, SOUTH CAROLINA -- The experience started out wonderful but in the end turned out to be horrific. How can you sell appliances and not inform the customer that the plug for the item has to be purchased in addition to the item? That is very unprofessional on the sales representative's part. How is the item to be used without the power cord? The delivery guy suggested we go buy one from Home Depot when the item should already come with one as expensive as these are. Very stupid to tell a customer such nonsense. I will not recommend them to anyone and we have since canceled our sale. Never again will we go there for anything else.
COVINGTON -- I purchased a full bedroom set with a mattress set on Black Friday. I was there 3 hours just to get approved. I had picked everything I wanted prior going to the store. Camisha ** my sales representative was new but great. My furniture was ready for delivery on 11/29/17. I gave away all my old bedroom the day before delivery, my husband and I took off from work early to be there for that delivery time to find out 4:55 pm.
That evening on my way home that my headboard has a crack in it and the store manager Dennis **and one of his guys will not come today. I explain that I have no bed and I will be on the floor, the manager did not care whatsoever he stated "Your furniture will be delivered on Monday December 4, 2017.
The manager was not in any way willing to accommodation me by bring the rest of my unbroken items that is not broken and a temp bed so we can sleep off the floor. I called the store an hour later and spoke with my sales representative who was willing to give me a temp bed so she called the manager on the phone to see if he would approve of it and he told her to tell me," I will call her later". Here it is the next day, no call. I will never, ever refer anyone to this furniture company ever. They have bad reviews which I should have research, but you live and learn... Stay away from this furniture company and store!!!
ST. PETERSBURG, FLORIDA -- I purchased a living set, loveseat, sofa and chair, in August. They told me I would be billed on/or around the 25th of the month. Bill due on the 5th of the month. Sept, no bill arrived, I called, it came the next week. Tomorrow is the 1st day of Oct. No bill has yet to arrive. I am not giving these incompetent people my banking information to pay over the phone.
Today I was told to call their 800 number, I was put on hold for approximately 30 minutes, listening a record about how good this company is... finally another recorded message came on stating the person I was calling was unavailable... really? So, I called the store, here in St. Petersburg. All I want is my bill, so it can be paid on time. If there was any way, I would have them come pick up this furniture, and be done with them.
LAKELAND, FLORIDA -- I purchased several thousands worth of furniture, paid in full. I purchased their so called insurance. One of our dining Room chairs developed a crack-down 1 of the rear legs. I called the insurance company. They came out. The tech said that it would be covered. Over 2 weeks went by and I did not hear anything. I called the insurance company and they told me the claim was denied for excessive use. The chair is only used by my 100 pound wife. The insurance company's pamphlet clearly says that it will cover cracks in wooden furniture.
I took the chair up to the store where I purchased it. 3 days went by the store called me and said they can do nothing about it. They told me to call 1800 223 2625. They also said they could do nothing. I am not the kind to take advantage of things, and I have clearly been scammed by this company. Please do not purchase from Badcock. This is a truly horrible company. The sales staff is misleading, our salesperson told us word for word, "Everything is covered under insurance, if you even as much scratch it, it is covered no matter what." Do not buy from this company, Badcock and their insurance company are scammers.
LAKELAND, FLORIDA -- Ordered 3 rooms of furniture. Took 3 months to receive my full order. Bedroom Set was delivered with no slats so that we were unable to use it. We were not told of a problem until they delivered. We were unable to use the bed for 3 weeks. No brackets for the mirror. Was sitting against wall of my home for 3 months. Called several times. Left messages and never received call backs. Terrible customer service.
Received my first bill only to find out that salesperson never put in for the 24 months of interest free payments. Was told to send a letter. No response. Finally called. Was told nothing can be done. They are quick to take your money but after that good luck in getting what you ordered or speaking to a representative. I highly recommend consumers go elsewhere. There are a lot of other reputable furniture companies in which you will receive the courtesy you deserve. Unacceptable behavior. Will never do business here again.
ZEPHYRHILLS, FLORIDA -- I purchased a Dual Reclining Sofa from Badcock Furniture in Zephyrhills Florida. In less than a year the one end began to sag and the back would not stay totally upright when not in use. I called Badcock and they sent two men to my home to check out this problem. I was told by these two that the framing was split and was clearly a manufacturing defect and the sofa would need to be replaced. After nothing being done I again called and was told that the two men that THEY sent were not qualified to make this determination. (So why did they send them in the first place.) Stalling I guess.
After sending another person to my home again (I'm not sure but I think this was either the store owner or Service manager), It was determined that they were ordering a new end section for my sofa. Now comes the arrival and installation of this new section. It Does not match in fullness, color or firmness obviously because it is newer than the rest of the Sofa and stands out like a sore thumb!!! I had also paid the extra $69.80 when I purchased my sofa for FPFAB which is Furniture Protection Fabric (Life of the South)... The new section does not have this.
I called Badcock to let them that this was not acceptable and was clearly told in a very rude manner that Badcock Furniture would do nothing more for me. I could understand If this sofa were abused in any way but it has not been. I am a 4' 7" lady weighing under 125 pounds and live alone. It is clearly very poor quality and even worse service from these people.
I will be contacting the BBB, News Media and an Attorney if necessary... I'm tired of these companies taking advantage of their customers. At this point I will settle for nothing less than a replacement no matter who I have to contact or how much it costs. THIS IS 100% WRONG.
COLUMBUS, GEORGIA -- I purchased a bedroom set (4 pieces) from BADcock Home Furniture. The sales agent gave me a delivery time window of 10 AM - 2 PM. I was also advised that I would receive a call at least 10 to 15 minutes before my delivery. I finally called at 2:15 PM after not receiving the furniture. The female that answered the phone advised me she didn't have anything to do with the time and that I should speak with "my" sales agent. When "my" sales agent picked up the line, she advised me that my delivery time window was from 2 PM to 6 PM. She placed me on a long hold.
When she came back she assured me that they would be on their way after packing up their current delivery. I left work early so I could be there when they arrived. Three hours later there was a knock at my door. There was no phone call like I was advised I would receive. The delivery men carried my furniture up stairs to the bedroom. Once the furniture is in the room, one of them asked "Did the sales representative call you about your dresser?" He proceeds to tell me that the dresser was damaged coming from the warehouse. He said that she was supposed to call me to set up a time to deliver my replacement dresser. Of course no one called me.
He pointed out the damage for me to see. I called immediately to advise of the damage and was told I would get a call back. This time I did receive a call back 5 minutes before the store closed. The same sales agent asked me what did I want her to do when I advised her of the damage. Really??? I want the replacement. She then stated she would call me back the next day because she couldn't find my paperwork. Once I was off the phone, I checked the bed. GUESS WHAT, the bed was broken too!!!
Why would any business deliver a product to a customer that they knew was broken, defective or damage when they received it??? I didn't purchase any scratch/dent furniture or as-is furniture so why would it be delivered that way.
ROME, GEORGIA -- I had been a customer of Badcock since 2008. Never ever being late on a payment. Purchased kitchen table, king bed, king mattress, 2 recliners, washer and dryer and a few odd and ends. I always stayed below my credit limit of 4,000.00. Always paid on time. They never not one time had to call me about a payment. I even drove 70 miles round trip back when they didn't take payments online just to make my payment.
Well I hadn't purchased anything in a while. After paying my last purchase off early I go into the Rome, GA store to purchase a new bed. Total was 2,800.00. Well below the 4,000.00 limit I had. Well guess what? They flat turned me down. Yep. Flat turned me down and my credit is not bad. Credit score 670-690. If they don't want my business that's up to them but it's pure principle. I paid their exorbitant prices. Always paying on time and even paying off early for approx. 5 years and now I'm not good enough for them.
To top it off it says on the front door and on their website "ALL CREDIT ACCEPTED" so I questioned corp about false advertisement. She told me that was for new customers. I was not a new customer so loyal customers don't matter to them. So if a new person came in with my exact credit profile and income they could get credit. This goes over my head.