[X]

Badcock Furniture

Star Empty star Empty star Empty star Empty star
14 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Customer Service-Credit Application
Posted by San1128 on 03/06/2007
PENSACOLA, FLORIDA -- On February 22 I filled out an online credit appliation on Badcock.com. In their credit process, you select the store you will be using. I selected the store on Mobile Hwy in Pensacola. Once my application had been approved, I immediately called the store to find out how the process works. I was told that it takes up to two days for my information to be faxed to the actual store and that once my information was received, I would be contacted. I called the store on 2/24/07 to see if they had received my information. This was on a Saturday so I knew there was a slight chance they would not have it yet. The person that answered my call took my number and said that she would check and call me back. Three hours later, I had not heard anything so I called the store back. I was told at that time they did not receive my information. There have been several calls since not only to the store directly, but to the toll free number posted on their website. I spoke to a representative at the store on Friday and expressed my frustration that I am the one who has to keep following up with not only the store but calling the toll free number. I told her that my feeling is that I am the customer and they should be doing this work for me and after numerous calls to them, that they should be doing what they can to find out why they have not received my information. She assured me that she would forward my information to the credit manager and that they would follow up first thing Monday (3/5/07). Today (3/6/07) I once again had to call the store because I have not heard anything. I spoke to a woman who identified herself as the owner. She took my number and told me that she would call me back. I waited 4 hours, did not receive a call. I once again called the store. She at that time advised me that she only received 2 pages of the fax and still was waiting on one more page. She then asked me why I applied online and did not come to the store. I explained to her that it should not matter where I submitted the application, the point is that it has been almost two weeks and I have had to make numerous calls. She then told me that when credit is submitted for online it can take up to two weeks. She then stated that once the last page was received her credit manager and she would need to review the paperwork to approve my application. I then questioned her on why this needed to be done as my credit was already approved. Her reply to me was that I did not let her finish. She was going to tell me that she would review my application to see how much credit I can be approved for, but considering the bad attitude I have. This point of the conversation is the first point I interupted her only to say to forget it, I would be taking my business somewhere else. To be honest, I am very frustrated, however I did not at one time raise my voice or use inappropriate language. I was simply trying to convey to her that as a customer, I felt that they did not seem to be acting as if they wanted my business.
This is the first time I have ever posted a complaint about a company. I am livid that I was told I have an attitude after what I feel was a valid complaint. To say that another company will get my business is an understatement.

     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-03-06:
Consider yourself lucky that you didn't get involved in a business relationship with those losers.
Posted by badcock & more rip offs on 2009-02-05:
We are just waiting for the day to come when they get what's coming to them. Try being in a business relationship of 1.5 million and they ruin 30 yrs of your credit. They took our franchise from us after 18yrs.(WITHOUT CAUSE)...And kept our last check in the amount of 44.000,00 we are in litigation. They think they have money so, they fight you tooth and nail. GOD will take care of them in time. Hope all of us get those LOSERS....
Posted by Tickedoffcustomer on 2009-02-14:
WE WANTED TO TELL YOU ABOUT OUR CREDIT EXPERIANCE. FIRST THEY REPORTED US AS A "CHARGE OFF" THE NERVE OF THEM...WE DIDN'T HAVE A BLEMMISH ON OUR REPORT BEFORE THIS. IT ALMOST COST US OUR NEW HOME PURCHASE & POINTS ON A LOAN!!! WHEN QUESTIONED, THEY WERE RUDE...HAD NO CLUE, TO THEIR MISTAKES AND REPLIED TO US WITH " CLOSING OUR ACCOUNT." ON OUR REPORT WE DON'T EVEN SHOW AN ACCOUNT EVER BEING WITH THIS COMPANY. LIKE I NEEDED THEM... THEY DID US A( FAVOR ) WE DON'T NEED THEIR JUNK... WE WONDER HOW THESE 3 "GOOD OLE BOYS" ARE SURVIVING. NOT FOR LONG IF WE ALL SPEAK ,(BADLY) OF THEM... KICK THEM TO THE CURB AS THEY THOUGHT THEY COULD DO TO US THE ( CONSUMER )... OH! NOT TO MENTION WE KNOW THAT ( BADCOCK ) WAS PAID IN FULL, ON OUR ACCOUNT BY THE STORES OWNERS, THESE ARE MOSTLY ( FRANCHISES ). THE OWNERS WERE CHARGED ON THIS ACCOUNT AND TILL THIS DAY HAVEN'T BEEN REPAID... HOW DO THEY SLEEP AT NIGHT ????
Close commentsAdd reply

Badcock is terrible... I would never use them again... paid weeks ago... still no furniture
Posted by Bnyce2000 on 04/12/2008
CONYERS, GEORGIA -- Horrible...Horrible...Horrible. The customer service we received form Badcock in Conyers, Ga (manager)was terrible. We purchased a sofa, loveseat, and recliner on 3/27/08. We were told @that time it would be in on 4/2/08, and delivered on 4/5/08. On 4/2/08, I was told the loveseat hadn't come in yet, and if it did come in on 4/3 or 4/4, then it would be delivered on 4/5/08. But, if it didn't, it would be in on 4/9/08. On 4/5/08, we were called around 9am, and told that the two pieces that were in would be delivered between 10-2pm. At 1pm, we got a phone call saying they'd have to re-schedule because their truck broke down. I advised that was unacceptable because all of my furniture had been moved out, and my wife and two children (ages 4 and 18 months) needed furniture to sit on for the next two days. I advised I would get a U-haul (which they could
have done), and pick up the furniture myself.

I was then told by Sharon (the sales rep who sold us the furniture) that "i was aggravating her", and she didn't know where the truck was b/c it'd been towed away to a mechanic. After telling her this was unacceptable b/c someone knew where my furniture was, she calls back and gives me the delivery guy's Randy phone #, and says he'll be w/the truck if I want to get my furniture. The truck was in the same place it had broke down 3 hrs earlier..so she'd lied and said it'd been towed away. I then proceeded to get a uhaul, and got my furniture to my house. We called about the scotch guarding we paid for, and was told they would come out and do it on 4/10/08.

When we called today to see what time they were coming out to do it and see when our loveseat would be coming, we were again treated rudely by our salesperson Sharon. Instead of answering the question, she puts the delivery/warehouse guy on the phone who has no idea. She then tells my wife she couldn't order the love seat weeks ago because she didn't see it in the warehouse therefore we needed to check back w/her next Wednesday...really...huh?...what?...she just told me last Wednesday that it could come in on 4/3 or 4/4 or at the latest 4/9. She sounds like she just ordered it today. Seriously, at this point I cannot see us using this account again. Additionally, my mother in law has an account
w/you,and she chose to buy from Rooms to Go last month, and I'm thinking we should have done the same. This store and salesperson in particular are absolutely horrendous. Today is 4/12/08, and I still do not have the two pieces I have scotch guarded, nor do I have the love seat. No one from corporate/customer service bothered to call back after listening to my complaint and promising to do so, and in general, just acting so so concerned. This company is a joke.

Every time I buy something from them, delivery is always late or re-scheduled, or the items are damaged when they arrive. Remember, Badcock, you brought this on yourselves by ignoring your customers and acting like you're the only furniture store in Atlanta.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by badcock & more rip offs on 2009-02-10:
We the consumers want to be heard, BADCOCK & MORE we don't need your products. Consumers beware, buy elsewhere. This furniture store is second rate at best. Deceiving sales practices is only the tip on the iceberg. They will add warranties to your accounts, put life insurance on accounts, as they get spiffs and kick-backs for selling these products. WERE talking big bucks consumers!!!! Also they charge you for a credit report 'UNLAWFUL...5.00 Dollars up front for your credit report in some stores. They bill you in your statements for the(insurances). Watch your credit report, there are so...many issues reported incorrectly by this company it's a joke. Credit reports are ran store by store so you may even show a multiple inquiry. This will also, lower your beacon score...but as long as they get the sale..ask them when you see these things if they care, as they are franchised stores. BADCOCK/OWNED stores are located in POLK COUNTY FL.
Posted by DigitalCommando on 2009-02-10:
Their name alone would send me elsewhere.
Posted by Tickedoffcustomer on 2009-02-14:
KEEP UP THE GOOD WORK GA! TELL EVERYONE YOU CAN ABOUT THE BADCOCK COORPERATION, THEY ARE LIERS...DECEITFUL, AND HAVE THE NERVE TO SAY, " THEY'LL TREAT YOU RIGHT " THEY ARE A JOKE... THEY ALSO SELL INSURANCES ON THEIR ACCOUNTS, THAT THE CONSUMERS DIDN'T ASK FOR. THEY REPORT YOUR CREDIT, EAGERLY & INCORRECTLY...BUY ELSEWARE, WHEN LOOKING FOR YOUR HOME FURNISHING. THEY TREAT THEIR SUPPLIERS' EMPLOYEES' DEALERS ECT. " NASTY" CONSUMERS BEWARE, THEY TREAT YOU (RIGHT) TILL THE INK ON YOUR CHECK DRIES.
Close commentsAdd reply

Wilson NC Badcock Store & Poor Customer Service
Posted by Sistaz2day on 07/03/2008
WILSON, NC, NORTH CAROLINA -- I ordered a Chelsey Park loveseat to match my sofa the weekend before the Memorial Day weekend. Once the loveseat was delivered, the deliverymen could not get one of the legs on the chair. They called the warehouse manager who came out and placed a leg on the chair that was not the same length as the others. He told me that he would be back in about 2 days with the correct leg for the loveseat. I said ok. Upon leaving, I noticed the warehouse manager had ripped the bottom of the chair to determine why the original leg would not fit. He did not say a word to me that he had done this. I immediately called the store the following Monday in order for them to order me a new chair. The manager told me that they would put in an order for a new chair and once it was delivered to their Wilson, NC store they would deliver it to me which would consummate taking the damaged chair.

After waiting and waiting, I finally called the store to ask what was taking so long. I called the store several times and spoke with the warehouse manager (who kept saying he did not know anything about a re-order for a new chair) and M*****L-who is one of the store managers there and the same a$$hole who opened my account and who I had been dealing with if I wanted to add furniture to my account-he finally told me (after putting me on hold 3 or four times stating he would call his warehouse manager to see what was going on and he would call me back and never did none of the times), and I quote, that "if I bought a new car and something was wrong with the brakes that they would not give me a new car but fix the brakes." So the b*****d offered to have the warehouse manager come out and sew the bottom of the chair. I tried to explain to the b*****d that the way in which he tore the bottom of the chair that it could not be fixed like that. Then he offered to have the entire piece under the bottom of the chair replaced. I refused and told them to come pick the chair up and take it OFF of my account.

They were scheduled to come pick the chair up on a Wednesday after 6:00pm. The a$$holes came to my house before that time and left a "We missed you" delivery note on the door that stated to call & reschedule. After calling to reschedule several times and them not showing up to get it after they reschedule, I figured they were not coming to get the dam* chair because they were mad because I wanted to return it.

The phone call before the last phone call I made to the store went something like this (7/2/08): I called and spoke with a manager (S****n or C***s) I believe was his name. I told him that after several weeks they have not come to pick up the loveseat. (By this time they know exactly who I am.) He says, "the chair in Knightdale?" I said yes. He said we have made SEVERAL attempts to come out and pick up the chair and that he didn't deliver to my area every week." I told him that they tried to pick up the chair before I got off from work and I explained to them that I didn't get home until after 6pm. The a$$hole said it didn't matter and that they were not coming to pick up the chair because gas is too high and I would have to get it to the store myself. After a surge of vulgar language to him, he hung up. I called back immediately and told them that the dam* chair would be out by the dumpster.

Thinking I could get some type of resolution with customer service or the president of the corporation, I opted to call the customer service # listed on Badcock.com website and left a message because it was after hours. A CSR rep named I** called me back and I explained the situation to her. She in turns hangs up with me to call the store to find out what was going on. Then she calls me back after an hour or so on 7/3/08 to say that she spoke with M*****l and he said they had made THREE attempts to pick up the chair. Here are the 3 attempts the stupid frugal b*****ds made:

1. Delivery of the chair
2. Warehouse delivery manager coming to put the correct leg on the chair AFTER I had called the store and told the manager I did not want that chair and to order me another and he agreeing to do so.
3. Attempt to pick up the chair before 6pm after I specifically told them I don't get home until after that time.

No other attempts were made to pick up the chair. After listening to the lie about the 3 attempts, the stupid a$$ rep asked me did I want to know how I could get a credit to get the chair taken off my account. She said the same thing the b*****d a$$ manager said about me getting it back to the store myself. I requested to talk to the owner/president of the corporation and she stated he could only be reached by mail. BULLSH*T!!! I asked her how I was going to get the chair to the store (on my back I said) and hung up on the b***h. On 7/1/08, I had written a check for my payment for the month of July. I immediately called my bank on 7/3/08 and requested a stop pay on the check. My last and final call to that store (spoke to D****l) was to ask him to tell the other b*****ds I had been dealing with for over a month that they will not get another f*****g dollar from me and they can come pick up every last furniture I ever bought from them (that hasn't been completely paid for) or better yet, they could put it on my credit as a charge-off. All I know is that they will NEVER get another penny from me I don't care what they do. They can take legal action- I don't give a darn.

Here is where I stand. The b*****d never told me that he cut the chair (whether it was an accident or not.) But after speaking with the b***k b*****d name M*****l he said that sometimes they have to cut the chair to determine the problem. Well, he (the warehouse manager) never told me he cut the bottom piece under the chair and was never going to if I hadn't seen it. No one ever offered to fix the chair before I requested they take the chair off my account.

The b***k b*****d got an attitude when I told him to come pick up the chair and take it off of my account. I knew right then there was going to be a problem because when I told him what day and time to come pick up the loveseat, he said, "Is there not an earlier time that you will be home?" I explained to him no, except Saturday. Like I told the customer service rep (poor service overall-She gets an F for Fire her, D for Dumb and E for Effortless), they had a customer for life. As I got my account down to a small balance each time, I would request other furniture I needed or wanted. There are several pieces of appliances that I need but my business will be taken ELSEWHERE and that is for dam* sure.

HERE'S THE THING: THEY WOULD HAVE NEVER LEFT THAT SH*T IN THE GOVERNOR OF NC HOUSE OR LIEUTENANT GOVERNOR'S HOUSE, THE PRESIDENT OF THE US HOUSE, OR THE VICE PRESIDENT OF THE US HOUSE, IF YOU GET MY DRIFT.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by dan gordon on 2008-07-03:
Why I can't imagine the rude treatment these jerks have dished on you. I seldom get to read such a well thought out letter. You gave the%^%*^_ time to pick up the ^^7(&*^&^&&* and they ignored you. I'd hang up on you as well.
Posted by Tickedoffcustomer on 2009-02-14:
WE WANT ALL TO SEE JUST HOW THE CONSUMER FEELS ABOUT YOUR BUSINESS PRACTICES ( BADCOCK & MORE ). HOPE TO KEEP YOU FROM GROWING, WE DON'T WANT YOUR COMPANY'S NAME HERE. STAY IN GOOD OLD POLK COUNTY. VIRGINIA'S FOR LOVERS' NOT....FOR CROOKS. YOUR MISSION IS OURS, WE WILL TREAT YOU LIKE YOU'VE TREATED US. " YOUR JERKS"!! PUNT THIS....
Posted by badcock & more rip offs on 2009-03-10:
They will do or say anything to make a sale. Even the sales staff feels like they miss lead the consumers. We are graded by closing the sale. All the sales staff are commission sales only!! Don't try to get a new appliance that's not defective from " BADCOCK & MORE that's why they make you buy the protection insurance. We can't wait till someone makes claim to them selling seconds. They are also a two catalog a year store with lots of discontinued products...they know they can't get products to you and yet they will let you buy them. It can be as soon after the release of their catalog and it's out of stock! HA! Try to make a return and see what happens. Most all their merchandise is defective on the delivery as well, they know this ahead and will deliver it hoping you the consumer will take a discount! Or better yet they tell the delivery personal to be deceptive and try to fix the problem without the consumers awareness. Sometimes this goes unnoticed until you change a room of furniture around, by that time the 30day guarantee expired . And just try to use the 30day return policy, that's a "JOKE". We have nothing kind to say about this COMPANY and we used to own one of the FRANCHISES'. Sorry to say, they are underhanded liars.
Posted by anon on 2011-07-12:
Was looking for a power recliner. I will not be getting it from Badcock or anything else for that matter. Thanks for the info.
Posted by lovelife on 2012-07-10:
They have getting even worsen now. They rude to their customers and they even threat people now. I would never deal with this store again.
Close commentsAdd reply

Badcock Furniture Complaint
Posted by Frustrating customer on 03/16/2011
PENSACOLA, FLORIDA -- I have purchased a daybed that comes along with a twin bed/trundle. It was purchased on 2/5/2011. It was delivered on 2/15/2011. However, the bed was delivered, but not the twin bed/trundle. I ask the delivery man "what happened to the twin bed/trundle piece that goes along with the bed?" He said, "He had no knowledge that there was another piece that was suppose to be delivered." So I then gave Badcock a call concerning the other piece that goes along with the twin bed. They told me the twin bed/trundle piece was on back order and it should be about 2 weeks estimate will be delivered there after(Amber). Then, two weeks came and the piece that was supposed to be delivered was the wrong piece. So I had to give Badcock another call and speak to my actual sales person who served me. Then she goes on by apologizing for the other sales persons mistake. So she orders the right piece that goes to the daybed. She tells me that it will arrive on 3/14/2011 and I need to call her around 10:30am so she can set up a delivery time. When I call on 3/14/2011, there was another salesperson I spoke with and I was told that my sales person was busy and that all shipments does not arrive on 3/14/2011, they would arrive on 3/15/2011. Then she goes on by saying she needs a contact number so they would call me the very next day and set up a delivery date.

When the next day comes around, I, however, did not get a call from Badcock. I call the following day to find out what is going on with my order. When I do call, I spoke to the salesperson (Kourtney) again who served me and she put me on hold for about 10 minutes. Then for some strange reason they hanged the phone up on me. I called back and she (Kourtney) answers and I asked "what happens?" She says that I had hung the phone up on them. Then I asked to speak to a manager. She quickly gets mad so she hands the phone to the owner (Vickey). She gets on the phone then say Kourtney is her granddaughter and she is a very good sales person. Then she says that they are very busy during their income tax season. So she then lets me know that they order will arrive on 3/22/2011, and it will be delivered on 3/23/2011. Wow! I have yet to see what will happen then. They acted as though I was getting on their nerves and they had other customers to serve, but my order has not been completed. I was also a customer. Is this the way you treat all of your customers that you screw up the order, forget them and have them waiting and waiting for their shipment to arrive?

I have a friend who just retired from the military and needs to furnish his whole house. I did not refer him to Badcock. He also knows how much trouble they have been towards me. He says he does not want to even deal with them and will have Roomstogo as his furniture supplier.

Today is Wednesday, March 23, 2011. I have placed a call to Badcock furniture. I was told by the owner Vicky that still they are having a problem with their shipment and it still is on back order until the middle of April. I asked her, do I give Badcock a call or would they call me when ever the shipment arrives? Vicky said, "they would call me and she appreciates my patients."

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-03-17:
Go to http://www.myfloridalegal.com/complaintform.pdf to file an official complaint with the state about them.
Close commentsAdd reply

So Pissed
Posted by Madandsad on 06/23/2010
LYNCHBURG, VIRGINIA -- My husband and I have been faithful customers to Badcock for the last two years to date. We went to make our final payment today online and came to the surprising realization that managing your account online is not available. We have NEVER missed a payment and because this service isn't offered we are unable to pay our final payment on time.

Not only that but my husband has been on the phone with your "Supposed" very reliable customer service staff for over 15 MINUTES and nobody has answered to assist him!!! We are very disappointed and hopefully in the future you will have better service to suit someone with a need like ours.

This is very unfortunate because the Badcock staff in Lynchburg VA that we have been working with have been more than wonderful.
However, This online and telephone service you offer is NO GOOD!
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-06-23:
Just the name of this place gives me the 'willys'.
Posted by Hugh_Jorgen on 2010-06-23:
A lot of these "2 years - no interest" deals are like this. They are not going to do anything to make it easy to make that last payment on time. They want you to go a few days over the limit so they can then back-bill you for two years of accrued interest.

If you just can't pass up one of these interest free offers, just plan from day one that you will make that final payment weeks (or even a month) before it is due. Thanks for sharing your experience with us - let us know how it works out.
Posted by GenuineNerd on 2010-06-24:
Do you mean "Babcock", or did you say "Badcock" to be sarcastic? Either way, furniture stores and mattress shops tend to be the biggest ripoff joints out there, since furniture and mattresses tend to be high-markup items.
Posted by PepperElf on 2010-06-24:
hugh - excellent advice

and i'd also suggest making sure that you're able to make payments in person at the store as well, so that you can avoid any sudden "outages"
Posted by j4eleven on 2010-09-20:
How did you make your previous payments? Badcock doesn't offer online payments, but you can make the payment on the phone with the store directly. Also, I always receive my statement about 3 weeks before the due date. That leaves plenty of time to mail in a check if I don't want to pay over the phone.
Posted by Hardyboys 2 on 2011-01-30:
I am SCARED to buy anything from this store...
Close commentsAdd reply

Why Not To Buy Into Their Franchises Or Products
Posted by Badcock & more rip offs on 01/22/2009
FLORIDA TO VIRGINIA & HOPEFULS BE-WARE -- After 18 yrs of service many rewards, some from state representatives etc and 30 yrs of hard credit worthiness we bought into the BADCOCK lies. Over night this Badcock company ruined us without cause in the middle of a 1.5 million dollar conversion. We bought a Badcock home furnishings center franchise. After 2 yrs into the business we where told all stores had a new renovation to take on, this is at the franchises expense. The name would also change to BADCOCK & MORE along with a whole new look and color theme. This was hard on most but we where okay as we took the store to a new height. We for the first time made this store a producer in excess of a million dollars our first year. We funded with banks the SBA ect. This company Badcock & More is bad....business. We bought our franchise for a few reasons.

My husband was faced without having a job, and 10 yrs of service with the Badcock corp, previous to this he had left Badcock for a few months and had gone to another state. We had moved looking into starting new careers. BADCOCK had a no re-hire policy as well, but had called and asked us to come back and manage this location. We managed this location for 2 more yrs. Then bought this location. As this location was closing and they had no prospective buyers. Other Badcock stores wanted to buy what is called the debt and merge this store to another as this location lost money and was a tax write off. This meant they would have lost a store yet again. The owner of the store previous to us was in fact a Badcock vice-president. We worked hard and produced income for both us and Badcock, my husband was called a sandbagger.

The inventory was and is owned by the corporation and consigned to all the stores, they pay what they call a settlement of 25 percent of the total store sales and receipts at the end of each month. Well as you can guess they didn't pay 44,000.00 to us at the end of this either. They claimed that we had shortages we asked for proof to no avail because we had none. We got a lawyer and was told to file suit for civil-theft. They have fought us all the way and still haven't done the right thing. But it just so happens they open all dealer shows with prayer. It should be PLAYER instead. Corporate lawyers won't work on a contingency basis. They new we had all our lives tied up in this business financially as it's there business plan-franchise that's bought.

Our INVENTORY was always on the low side as far as lost merchandise we had a 2.5 million dollar producer with inventory loss of 1800.00 at worst which is paid back by us the dealer. Our employees where mostly family and all had no jobs over night. Till this day they still close stores without cause (this is written).In addition to the franchise matter ruined credit, lost wages, without cause they do the same type of business to their customers. We also had what they call a dealer show twice a year at this convention dealer stores are recognized on performance levels we were in the top 10 stores 4 times and just four days before they stole our franchise we won yet another prize of a 61" color TV.

In 2000 we beat out 350 stores in a harley davidson contest and won 10,000 or a bike. Notice at that time there was 350 now down to approx 320.As you can guess they didn't give this up either, we called small claims court and got a TV not the right one of coarse. We could go on and on the bottom line is they lie, steal, laugh and profit on the misery of dealers and the consumers. After 30 years of MARRIAGE, 18 YEARS WITH BADCOCK, A MILLION. 5 BANKRUPTCY WE HOPE TO BE HEARD.

P.S. We have been told to recoup any monies from this we have to go to arbitration we need help and a GREAT LAWYER. We are seeking 2.8 million for our losses. DON'T BUY A Badcock & More franchise ever ever ever.......

P.S.S Badcock will treat you right That's the slogan they use but they forget to tell you that's only till the ink dries on your check. TO FIND OUT MORE PLEASE REPLY, LOT'S MORE TO THE STORY WITH ALL THE PROOF.
     
Read 15 RepliesAdd reply

User Replies:Close comments

Posted by Soaring Consumer on 2009-01-22:
Wow, this is shocking. Good luck.
Posted by Educated Expert on 2009-01-25:
To the owners of the Badcock & More store that were forced out of their franchise:

I was there watching this whole thing unfold! I couldn't believe my ears when I heard that this company was taking my friends' franchise from them as these are two wonderful hard-working people who had a dream that came true only to have the rich who keep getting richer treat them like dirt under their shoe. I actually went with these two to picket one of Badcock's stores when I heard this happened...something I've NEVER done in my life...how humiliating it must've been for them.

I watched the Badcock workers remove the furniture items that were remaining in this store & actually took pictures of the whole thing (showed up in my BMW M3 with a suit on posing as a realtor...one of my (2) professions...I'm also an RN & had previously started a successful construction business that was making over 1/2 million a year myself.)

I could not believe what I was seeing as this was happening. These workers were throwing this furniture around like they were pieces of steel...not caring what they did to these items...only wanting to get them on the truck & get out of there as quickly as possible.

One instance was & always will be planted in my mind...the one where they took a big screened TV & rolled it out the warehouse door & down the ramp ripping the bottom of it to pieces on one side. I wondered who was going to have to pay for this in the end...now we know, don't we?

Shortly after that, I was out with these store owners one evening & the Badcock owners were also there. The wife of the two owners was steaming & could've really hurt one of them; but, I talked her through this & told her to let the courts give them what they deserved...don't stoop to their level by hurting them in public as that's what THEY do...not YOU. Well...as expected...grace & poise was imposed at this time & we had a great time that night despite the fact that the people who had ruined their dreams were just 20 feet away...GOOD GOING YOU TWO...I highly respect you for carrying yourselves that way...I might've not taken my own advice being in their shoes.

To make a long story short, these two have been through the mill & haven't gotten results as Badcock & More thinks they're untouchable since they have multi-millions & know that attorneys cost lots of money given this situation. I'm SURE that this is why they weren't compensated for what they rightfully deserved.

The Badcock & More entity knows that these two would've had the money to pay an attorney to fight their case had they done what was right & given them their just compensation for their hard work...what still needs to happen!!

Having the knowledge I did as a construction business owner, I saw through these people & realized that Badcock & More set them up for failure. They were given plans to remodel their store & were at the wiring stage when it was discovered that the plans given them to complete the store remodel were the wrong ones. The size of the store didn't match the prints & it wasn't discovered until this point!!!

I'm still wondering why the contractor didn't take measurements on this slab before they even began the project...something we ALWAYS did before beginning to build on a slab. They even had an architect consulting on this job...wonder where he got HIS education?? And the contractor? This was a respected contractor that had done MANY commercial jobs...they KNEW better than to start a project of this size without making sure...SHAME ON THEM TOO!!!

It wouldn't surprise me if the "good ole boy" network was imposed on these store owners as I've experienced that myself before. This county is full of white collar crooks that scratch each others' backs to take the small man's dollar as often as they can. Not saying this happened...just that it's a possibility that no one ever investigated &/or questioned. We'll never know now, will we?

Hang in there, you two. Your dreams will be again...given your poise & perserverance. Just be careful not to give control to control freaks next time! Read the fine print!!!!!

Love you forever :) Me
Posted by badcock & more rip offs on 2009-01-26:
To the owners of the Badcock & More store that were forced out of their franchise: I was there watching this whole thing unfold! I couldn't believe my ears when I heard that this company was taking my friends' franchise from them as these are two wonderful hard-working people who had a dream that came true only to have the rich who keep getting richer treat them like dirt under their shoe. I actually went with these two to picket one of Badcock's stores when I heard this happened...something I've NEVER done in my life...how humilating it must've been for them. I watched the Badcock workers remove the furniture items that were remaining in this store & actually took pictures of the whole thing (showed up in my BMW M3 with a suit on posing as a realtor...one of my (2) professions...I'm also an RN & had previously started a succesful construction business that was making over 1/2 million a year myself). I could not believe what I was seeing as this was happening. These workers were throwing this furniture around like they were pieces of steel...not caring what they did to these items...only wanting to get them on the truck & get out of there as quickly as possible. One instance was & always will be planted in my mind...the one where they took a big screen TV & rolled it out the warehouse door & down the ramp ripping the bottom of it to pieces on one side. I wondered who was going to have to pay for this in the end...now we know, don't we? Shortly after that, I was out with these store owners one evening & the Badcock owners were also there. The wife of the two owners was steaming & could've really hurt one of them: but I talked her through this & told her to let the courts give them what they deserved...don't stoop to their level by hurting them in public as that's what THEY do...not YOU. Well...as expected...grace & poise was imposed at this time & we had a great time that night despite the fact that the people who had ruined their dreams were just 20 feet away...GOOD GOING YOU TWO...I highly respect you for carrying yourselves that way...I might've not taken my own advice being in their shoes. To make a long story short, these two have been through the mill & haven't gotten results as Badcock & More think's they're untouchable since they have multi-millions & know that attorneys cost lots of money given this situation. I'm SURE this is why they weren't compensated for what the rightfully deserved. The Badcock & More entity knows that these two would've had the money to pay an attorney to fight their case had they done what was right & given them their just compensation for their hard work...what still needs to happen!! Having the knowledge I did as a construction business owner, I saw through these people & realized that Badcock & More set them up for failure. They were given plans to remodel their store & were at the wiring stage when it was discovered that the plans given them to complete the store remodel were the wrong ones. The size of the store didn't match the prints & wasn't discovered until this point!!! I'm still wondering why the contractor didn't take measurements on this slab before they even began the project...something we ALWAYS did before beginning to build on a slab. They even had an architect consulting on this job...wonder where he got HIS education?? This was a respected contractor? This was a respected contractor that had done MANY commercial jobs , & other Badcock remodels...they KNEW better than that to start a project of this size without making sure...SHAME ON THEM TOO!!! It wouldn't surprise me if the "good ole boy" network was imposed on these store owners as I've experienced that myself before. This country is full of white collar crooks that scratch each others' backs to take the small mans' dollar as often as they can. Not saying this happened...Just that' it's a possibility that no one ever investigated &/or questioned. We'll never know now, will we? Hang in there, you two. Your dreams will be again...given your poise & preserverance. Just be careful not to give control to control freaks.
Posted by Anonymous on 2009-01-26:
Hmmmmmm.....This is a funny post!!! First "badcock & more rip offs" post a complaint in first person and then comment in third person which resembles the comment from Educated Expert. Anyboby think credibility is an issue here???????????
Posted by DebtorBasher on 2009-01-26:
Echo...
Posted by badcock & more rip offs on 2009-01-28:
same article posted twice by error, but story is so...true.
Posted by Tickedoffcustomer on 2009-01-30:
Sorry to hear about your horrible treatment by this despicable company. I have had ongoing promlems with Badcock Furniture as a consumer. They sold me defective merchandise, then took it back to the store for repair. I never got my merchandise back, but they continued to bill me for it. They even placed negative information on my credit report when the bill was in dispute. The internal communication in this company is a joke, although not very funny from where I'm standing. Good luck in your attempt to get a fair shake from W.S. Badcock Corp.
Posted by Tickedoffcustomer on 2009-02-14:
THEIR NAME ALONE IS SCARY. HOPE TO SEE THEM PAY, CONSUMERS SHOULD ALWAYS BE TREATED RIGHT. WATCH YOUR INVESTMENTS WITH THIS COMPANY. DON'T BUY INTO THEIR FRANCHISES' EVEN THE PRESIDENT OF THIS CCOMPANY LEFT BEFORE HIS CONTRACT WAS UP......WE ALL KNEW HE WAS IN IT FOR THE MONEY HA..HA.. THE JOKE IS ON YOU BADCOCK & MORE. KEEP UP THE PRACTICES YOUR WORKING WITH AND YOU'LL WIND UP LIKE CIRCUT-CITY, HEILG MYERS, ZAYRES, LININS & THINGS ECT. YOUR DAY WILL COME... BEN, WOGGIE, HENRY, YOUR PA PA IS WATCHING YOUR WORKS I'M SURE HE'S PROUD. "RIGHT MRS.BADCOCK" (NOT)...
Posted by badcock & more rip offs on 2009-03-09:
Re: Consumers/ Badcock Patrons, My husband and myself decided to purchase a bedroom suite from Badcock. The set was approx:$5000.00 complete, without box springs/mattress'. While in the store we noticed an in store credit notice. I't read (6) months same as cash...we thought about the offer and applied. We got the set and had some miner problems, scratches a crushed corner ect. They had to make us wait a few weeks, to complete our set so we thought they would extend the terms of the loan. Well our payment came due, and our set of furniture was still incomplete, we then called the Badcock store and was told the matter would be taken care of. We never asked for a discount or for a free delivery, we just wanted our furniture. Time passed and one day the store we always shopped at was closed without notice...JUST GONE! We were shocked, as the owners were in the middle of a major renovation. We had purchased many items from this location and had become well known to them. The owners lived just blocks from the store so we went to see what was happening, they told us that Badcock had pulled their franchise (without cause)...and that they had a 1 day notice! BADCOCK closed the doors and left consumers'hanging. About 1wk later in our mail a sales flier came, and a notice saying that the previous owners had left BADCOCK. We knew the story wasn't true as we had a repore'- friendship with the owners, and were told the story from the beginning. They owned the building and were in the middle of a renovation, renovating with excitement. We/others wanted answers...'well as you can guess we haven't been to any of their stores and we tell anyone/everyone we know about the business practices imposed. The store was one of only 3,out of approx: 12 in polk county, to have a good staff and a pleasant shopping experience. As a customer for many years, we believed in this location as it was family owned and operated, the owners had been there for at least 10 plus years. Now you've got some of the story: 1yr passed and one day we had our credit checked...On our report it had late fees'pass due's ect...I was livid, we once again went to the old owners home and questioned the charges. BADCOCK itself told us nothing, the previous owners told us and showed us their paperwork of all our dealings...our account had been charged off, reported as such and was paid in full by them. ALL BADCOCK ACCOUNTS ARE CHARGED TO A STORE OWNER, AND PAID BY THE STORES OWNERS IF & WHEN A STORE CLOSES. The accounts'are paid when outstanding balances are charged off. One day, in our mailbox we received a notice from the newest BADCOCK store location...saying we still had a balance on an account the amount was to be paid in full. We knew this had been paid, and the owners are in a lawsuit also for" BAD BUSINESS PRACTICES!" I/We got a copy from the previous owners showing paid in full...sent it to the credit companys'and had this removed. We then went to BADCOCK directly and were told story after story and found them to be lie rs'. We talked to the vice president's office and was told that they were taking us out of the computers as if we never had any business affairs with them.(THIS WAS DONE).Now we show no
account ever......this simply is a LIE. We hope all goes well in the "LAWSUIT" with the previous owners as we can see how business is conducted first hand...lies lies lies. This ruined us, at the time and was false. Also, they tried to get paid TWICE on a false account. P. S BUY ELSEWARE!BEWARE OF BADCOCK, BADCOCK & MORE, or W. S BADCOCK ALL ARE THE SAME COORPERATION!!!!!! They won't treat you right, without a fight, they talk a good game till they have your money. THANKS! AN UNSATISFIED CONSUMER/PATRON NO....MORE!!!!!!
Posted by badcock & more rip offs on 2009-03-09:
They as a corporation will pay for their MISTAKES! People are catching on, business' have to treat the CONSUMER/PATRONS with respect. BADCOCK & MORE spends millions on advertisements yet they haven't a (clue) that their causing consumers, franchise' & patrons to SPEND their hard earned income elseware. BADCOCK & MORE..We do not need your FURNITURE...We can & will (SHOP) elseware. You need us the CONSUMERS....... FRANCHISE/OWNERS & PATRONS..." KEEP UP THE GOOD WORK BADCOCK " And soon you'll be wondering how to pay your bills.
Posted by Slimjim on 2009-03-09:
Not only is the original post hard to follow, but the comments really are suspect. The last two comments are by the author, yet it portrays a customer and speaks of the poster in the third person with bizarre in-the-know. That's the second incident already as Educated Expert has already been called out.
IMHO, I take anything written by someone who falsifies their identity and practices (ineffective) deception, with little to no credibility.
Posted by badcock & more rip offs on 2009-03-09:
When someone uses your computer for coments it post the users name.That dosn't mean an article was written by the same person it means the same computer.The stories are true but if it's not you, that things happen to people think their exempt. P.S my 3 cents.com has also moved acticles, as to why? Who no's.........
Posted by Slimjim on 2009-03-09:
So in essence, the follow up comments are coached by and submitted through the original author's computer. The credibility factor has not risen.
Posted by badcock & more rip offs on 2009-03-09:
NOTICE: Sent from my3cents.com mon 03/09/09 BADCOCK REVEIWS: Hello! We saw your posting reguarding your history of reviews on our website. Please note that your reveiws were not removed,they were simply added as comments to your orignial review. We do not permit the posting of multiple reviews reguarding the same issue with a company. If you have more to add, you can either update your orignal review,or add comments/feedback to your original review. Kind reguards my3cents.com. P.S I had no idea of these practices! Some of these articles, are and were on other websites. All where switched around, most evev showing todays date! Sorry if it looks fishy... but all is "TRUE"...
Posted by badcock & more rip offs on 2009-06-17:
Close commentsAdd reply

Badcock Furniture Store Provides Horrible Customer Service
Posted by Joan12 on 01/08/2010
FT. LAUDERDALE, FLORIDA -- Badcock Furniture Store Provides Horrible Customer Service. After paying over 75% of my balance due, I informed Management that I would be making a payment a week late. I was then informed that it was not a problem, but received harassing phone calls several times daily both on my work and cell phone.

After informing the customer service representative to stop calling my job, I was informed (in other words threatened) that they would come pick up my merchandise.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-01-08:
You don't say whether those 75% payments were paid on time.
Posted by Anonymous on 2010-01-08:
The only time I've ever seen furniture places wanting to "repossess" their merchandise for non payment is those that have missed a few payments.
Posted by Anonymous on 2010-01-08:
Is this place like one of those shady rent to own stores?
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Please Stay Away
Posted by Feliciaishere2 on 11/19/2013
AUGUSTA, GEORGIA -- The furniture is poor in quality and the customer service is worst. First I waited ALL DAY for my furniture to be delivered. And when I say all day, I mean it wasn’t delivered until after the store closed. We were promised a times frame around 12noon, but the delivery men didn’t show up until after business hours (on a Saturday) so that was a waste of a day. The manager showed up at our house to make sure his men showed up and when given the opportunity to apologized to us in our face, he said nothing.

Now here it is, less than a year later and I have a problem with one of my warranted items. It’s been 2 months since my initial complaint and the manager has yet to contact us or show up to follow up on our warranty claim. PLEASE DON’T PURCHASE FROM THESE PEOPLE!!!!!!!!!!!!

     
Add reply

StarStarEmpty StarEmpty StarEmpty Star
Power Recliner
Posted by H2555 on 11/15/2013
LAKE PARK, FLORIDA -- Bought chair/recliner 2/4/11. 11/05/13 asked to have repaired. Stuck in half open state. I kept checking to have repair. NO LUCK. Elvira Gonzalez very helpful.

Nov. 8, 2013: The small man behind the last desk [50 feet from me] "John","Yelled out that they would call me the next day. I brought my wife home from the Hospital. NO ONE CALLED.

I am 79 3/4 years old and NO ONE YELLS LIKE THAT TO ME. Guess what STILL LOCKED IN 1/2 open spot. WHAT NOW DO I DO??? I'm the ONLY ONE THAT USES THE CHAIR. NO body else [but wife] lives here. Still like my chair, but hurts my back getting in and out of MY CHAIR.

I have called "Service Master" twice NO HELP.

Thank You,
Robert M. Hood
Phone: 561 694-9124
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
I worked as a Manager in Training for Badcock
Posted by Rootr37 on 06/03/2013
MULBERRY, FLORIDA -- I worked as an MIT for Badcock & More Corporate for a little over 2 months. Their sales practices are misleading and they also make their managers do Unethical and Illegal things too.

Sales associates are trained to sell warranties to customers on everything they by, even though there is a manufacturer's warranty on everything. The Sales Associates are told to offer the warrenties to the customer and to tell them that their payments on the financing will not go up. They are never to tell the customer that the warranty cost will be added to their financing and cause the duration to be longer. Basically they mislead the customer into thinking that they are not going to pay any more for the warranties.
They also approve just about anyone for credit, even if the customer CLEARLY cannot afford it. I personally saw one application where they customer's income per month was $600 and it clearly stated that their rent payment was $610 per month. This person was approved for more than 2500 dollars in credit.
Sales Associates mostly work from opening to closing for 5 days each week. Most of the time, they don't take a lunch because there is only one or two sales associates in the store to deal with customers. But at the end of the week, the store manager must go into the system, called "Workforce", and adjust hours to make it look as thought the sales associates all took 30 minute lunch breaks.

The Unethical part of this is that they Take the 30 minutes a day away from the associates (who are paid hourly). They don't expand the end time by 30 minutes and keep the hours the same, they just remove that half hour and the associate never sees a dime for it, when they really worked it. This is not only Unethical, but it is also Illegal.
I spoke up and told my trainer about it and the response I got was that it was ok. I explained to him that Walmart was sued and LOST hundreds of millions of dollars for doing the same thing, but he insisted it was ok to do.

It's NOT.

As a former Salaried mit, I cannot sue Badcock for this, but I sure do hope that one of their hourly Sales Associates see this and go to a lawyer about it.

Badcock not only misleads it's customers, but it also violates federal law by not paying their employees for every hour worked.
As an MIT, I worked for 13+ hours a day, went home to bed, woke up and went back to work. It was like that every day. They kept telling me that Badcock employees are like family, They must be as I saw them more than I saw my own wife and kids. And they kept telling me that it would get better, but yet the trainer was doing this every day. How could it get better for me when it was ALWAYS like this for him?

What a screwed up company.
     
Add reply

Top of Page | Next Page >