EUSTIS, FLORIDA -- I paid $600.00 for a lift chair. Got it home and on the side the wood frame was showing. They sent someone out and said they would replace it. It was faulty. Next, they said I had to pay $59.99 to have this picked up and get the new one or drop it off and get the new one. Wayne was rude and began to say maybe I damaged it, even when his worker said they could see the fabric has not been attached well.
He expects me to lift a chair that is 150 pounds on my truck with my 81-year-old mother. I used boards and gravity to slide this down with my 81 father, which is a bit more than lifting it. I have used this store and I see a change with the service. After many purchases this is my last.
I will also post this on the BBB site since nothing in my paperwork states this. So sad for 60.00 they won't make it right. Guess the motto "we'll make it right" is just fantasy. Maybe soon the new motto will be "We don't give a damn" with the items they sell. They don't care that I am out of gas and time for a product that was not done correctly.
LUTZ, FLORIDA -- On 2/22/15, I came in and bought a sofa that I had been looking at online. I was told that it was back ordered but that I could have delivery on the 19th of March, 2015. I was also told that someone would call me the day before with a 4-hour window. The sales associate told me that I would have to be responsible for taking out my old sofa because the $100 delivery charge did not include removal. I had my sofa picked up by salvation army a couple of days before by delivery date and have been sitting on the floor waiting for the 19th.
When I called the 1-800-Badcock number, "customer service" told me that she was going to call the store. I was put on hold and when she came back to the line, she told me that she would have to transfer me to delivery. Delivery told me that they had no record of me getting a sofa tomorrow and then transferred me to the store. The sales associate told me that my sofa was still back ordered and it would be another month before I can get it. When I explained that I have had 2 back surgeries and I was sitting on the floor, she responded, "Don't you have any other furniture?" She then told me that she had no resolution for me unless I had one to give her.
When I asked to speak to a supervisor, I was told that this person was off today. The "Customer service" at this store sucks!!! Do not buy anything from them or you might be left sitting on the floor like I am. I also have company coming in from California next week and can't even offer them a place to sit.
CHATTANOOGA, TENNESSEE -- We went in the store in December 2015 and ordered a bed set. We were told it would be delivered the week after Christmas because they were switching warehouses. They came to deliver the bed on 12/28 and they had the footboard, dresser, mattress, & the wrong color nightstand. We were told that day we would have everything in by the next Thursday.
Well that week the nightstand came in with no headboard. I was rudely told by customer service it was on back order and they had no idea when it would be in and if I didn't want it to return it. The store told me it would be in by the following Thursday.
Well it has now came in & they put the bed together, but we still don't have the beams to support it. Supposedly they are in the warehouse and someone will bring it out tomorrow. We shall see. We sold our bed 3 wks ago and still don't have our bed to sleep in.
GREENSBORO, NORTH CAROLINA -- I scheduled a PICK UP on 11/25. The so-called store manager ASHLEY told me that they would close at 7pm and I had until 530pm to pick up. I sent someone to the location who arrived at 4pm to see that the store was closed. I called to let her know how upset I was about this and she basically tells me that they don't care. She now isn't the manager but "key holder"... whatever that is, then tells me that the real manager is willing to offer DELIVERY at no charge in 2 WEEKS... and called it complimentary.
I told her they needed to appease a customer who they have wronged and she said this is all they will do (COMPLIMENTARY for something I NEVER asked for??? AND IN 2 WEEKS???) OK. So I asked if her or her manager cared about losing a customer and she basically said no in a roundabout way so NO CUSTOMER IS VALUED HERE obviously. And furthermore, how unprofessional is it to close a store on a whim? Like it's a gas station or something... I'm so disgusted with these people. They would appease someone cursing them out and acting BLACK which I kept it professional when they are very disgusting.
OKEECHOBEE, FLORIDA -- We purchased a sectional sofa and large footstool from Badcock furniture in Okeechobee, FL. The price was reasonable but we were told there would be no warranty on it. I guess because it was a floor display? Anyway the "no warranty" was most likely due to the fact that the items purchased were barely in the front door before they started disintegrating!!
We are a senior couple, with my husband's sister living with us, also a senior. No children, no undue stress on the sofa, etc., etc. We just sit on it!!! Everywhere our bodies have touched the sofa it is Flaking off. This is supposedly a leather sofa.
We would never, ever buy from this company again. I may be old but I ain't that stupid YET! On the upside we did purchase a bedroom suite for my sister-in-law living with us and so far, so good. This was before the sofa purchase, so no more buying from this company...
COLUMBUS, GEORGIA -- I purchased a bedroom set (4 pieces) from BADcock Home Furniture. The sales agent gave me a delivery time window of 10 AM - 2 PM. I was also advised that I would receive a call at least 10 to 15 minutes before my delivery. I finally called at 2:15 PM after not receiving the furniture. The female that answered the phone advised me she didn't have anything to do with the time and that I should speak with "my" sales agent. When "my" sales agent picked up the line, she advised me that my delivery time window was from 2 PM to 6 PM. She placed me on a long hold.
When she came back she assured me that they would be on their way after packing up their current delivery. I left work early so I could be there when they arrived. Three hours later there was a knock at my door. There was no phone call like I was advised I would receive. The delivery men carried my furniture up stairs to the bedroom. Once the furniture is in the room, one of them asked "Did the sales representative call you about your dresser?" He proceeds to tell me that the dresser was damaged coming from the warehouse. He said that she was supposed to call me to set up a time to deliver my replacement dresser. Of course no one called me.
He pointed out the damage for me to see. I called immediately to advise of the damage and was told I would get a call back. This time I did receive a call back 5 minutes before the store closed. The same sales agent asked me what did I want her to do when I advised her of the damage. Really??? I want the replacement. She then stated she would call me back the next day because she couldn't find my paperwork. Once I was off the phone, I checked the bed. GUESS WHAT, the bed was broken too!!!
Why would any business deliver a product to a customer that they knew was broken, defective or damage when they received it??? I didn't purchase any scratch/dent furniture or as-is furniture so why would it be delivered that way.
CONYERS, GEORGIA -- I bought a North Shore living room furniture set in November 2012 (couch, chair with ottoman and an accent chair) in GA. I asked that the furniture be left in the plastic to protect it because I was moving to TN. In Sept 2014. I noticed something was on the cloth of chair. I cleaned it immediately to keep it from staining. In Oct 2014, I turned cushion over to maintain the fullness of cushion. There was a big #55 & a #2 in blue on the cloth. With help of my family, we figured out someone wrote those numbers on the cushion with a black marker.
When I cleaned the cloth and left it damp to dry, the marker on cushion bled through onto the chair's cloth. We saw other numbers with a word stamped in black on side of cushion 452fusion 8/17. I called customer service in Fl, and I told them I needed to speak to a supervisor when I was told my warranty was up. The supervisor was no help either. The supervisor said that I had no protection plan, and my warranty was over. Also, I was told it wasn't their fault. It was the manufacturer's fault, and the product was no longer made.
I told the supervisor that I saw the accent chair still on their website. I was told that they had a few more left in stock, but they couldn't take the cushion off a chair and give it to me or a different cloth cover. I told the supervisor that even though the company hadn't manufactured the product; it was sold by Badcock so they should be responsible. Of course, supposedly, I am the only person who has had this problem. I have bought Badcock products at different times over the last 20 years.
This will be my last time, and I hope anyone that reads this review will take my advice. Please pass it along to others too; DO NOT BUY ANYTHING FROM BADCOCK FURNITURE STORES. I had trouble sending pictures. I'm not sure what this is. I will try again to send correct ones.
CONWAY, SOUTH CAROLINA -- Went to the store looking for a lift chair. No sales person appeared to help. Sat in 2 lift chairs trying them out. Still no salesperson. About 8 minutes went by and a woman finally stood up and walked a few feet from her counter and stood there all the way at the rear of the store and looked at me... did not speak until I told her why I was there. No smile? No "How can I help you?" Good person to be on walking dead. When I finally got up to the desk she was saying something to a man working there and he asked my hubby if we were having a bad day because my husband was not happy with the salesperson's lack of response.
Anyway, we did purchase a chair and it was delivered 3 hours later than we were told. I Sat in it for a few hours and it was very uncomfortable. So, the next day we went back and told the clerk we wanted to return it and get a refund. The chair will hopefully be picked up tomorrow. We are not getting back the 69.00 for the delivery that was only a block from the store. I never want to deal with this company again. Also, a screw fell out of the chair when it was moved slightly. Glad it is going back. I am 75 and never dealt with such poor customer relations before. Advice! Don't buy from this company!!!
BURLINGTON, NORTH CAROLINA -- Purchased a power lift chair for my 87-year-old senior citizen mother. When I delivered it to her nursing home the power transformer was not enclosed in the packaging. My mother's nursing home is 50 miles from the store and 20 miles from the distribution center. They refused to give me a power supply from the store or the distribution center. They have no common sense, accountability, or responsibility, all is put on the consumer. The consumer must unpack all furniture at the distribution center to inspect for damage and for all components. If the consumer doesn't then all defects and any missing components is the customers issue and not theirs.
By the way they refused to deliver as too far outside their delivery area. Who wants to unpack furniture at the warehouse and then risk damage during transportation which the customer immediately becomes responsible? Only option is return to the store, cannot return to distribution center where you pick it up or exchange at the distribution service but must return to the store. What pathetic policies. The franchise owner would only state “this is our policy and you have the right to complain anyway you want.”
After reviewing BBB complaints, ConsumerAffairs complaints and this sites complaints I have no idea how Badcock is still in business. I did return the furniture so now will see how long it takes to receive my refund check as they will not refund at the store. Fortunately for me it was my first and now the last purchase I will ever make from Badcock. Buyer beware.