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Bally Total Fitness Personal Training


1 Reviews & Complaints

Cancellation of Personal Training Sessions
Posted by Garciatreeservice8 on 07/28/2011
So, I signed up my son for personal training lessons. He changed his mind. The cancellation policy was to mail in a cancellation letter or hand carry a cancellation letter to the local Bally Total Fitness withing 3 days after signing the contract. I hand carried a letter in to my local Bally's.

After 3 weeks of checking my bank account every day for the credit, I called into Bally's. They're not sure. They don't know. "Let me contact my supervisor..." etc., etc.

Another week goes by. Oh, they had a mistaken account number for me. So, now the credit has been approved and I should receive the credit in another 5 to 7 days.

7 days later. Oh, sorry, we meant 7 business days. Really? I've already been waiting for over a month and you can't just get my credit to me - the refund person is busy filing their fingernails and I have to wait another 5 to 7 business days.

This company seems to have trouble letting go of money. They are so desperate. Bad sign. They should just go belly up. Plus their facilities are filthy, full of mold in the shower area and the same human hair balls in the shower floor corners day after day...
     
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Posted by Beth W. on 2011-08-03:
We're sorry to hear about your experience. Please email us with the details of the cancellation to customerrelations@ballyfitness.com. Please reference this review and include your membership number and the best phone number to reach you. We will then work with a Member Services Supervisor to see how we can help. Thanks! Beth @ Bally Total Fitness
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