The Worst Customer Service Ever!!!
I was outraged today with the way I was treated by the Bally Total Fitness Corporate office!
The story goes like this. Right before New Years, I got a great deal with LA Fitness so I wanted to cancel my membership with Bally Total Fitness. The personnel at the club told me that they could not cancel the membership for me and that I have to call the corporate office. But, because of holidays, I would have to wait until Monday, which would be Jan 05. However, my automatic payment gets taken out on Jan 3rd so how do I stop the payment? Well, the staff members tell me "oh, you'll just get a refund later on, it will be OK". So I just wait until Monday. In the meantime, the store manager tells me that he cancelled the membership for me so I will just have to follow up with the corporate with my refund. When I finally reach the corporate office, not only I find out that my membership has not been cancelled, but they can't refund my money because there was not a record about me trying to reach them! Well, how can you reach someone if they are not working? Unbelievable!!!!
Then I call the store manager to ask him, why did he tell me that my membership was cancelled when the corporate office said they had no record of him trying to reach them. He, of course, does not have explanation for any of it but wants to make sure that I understand that the corporate office and the club are "two separate entities" and that he can't take the blame for corporate mistake. Well, isn't that just what I wanted to hear?
So, if any of you out there are considering this gym, beware. Their staff members are incompetent and can answer zero questions when you need them. To reach someone in corporate office, you'll have to take a day off from work, because that is how long it will take for them to help you out. And do not leave your credit card with them because they will take every single penny from you. No wonder why their gyms are empty and they are filing for bankruptcy!!!Stay away!!!!