You know how sometimes people call it "Bally's"..Well, technically it's supposed to be "Bally"... Anyway, I go to a club that is located in Phoenix at 40th St. and Indian School. Not only is this location very seedy with old equipment, clueless employees and shady clientèle, but they MISSPELLED their own SIGN. Out front, above the main entrance, it says "Bally's." Apparently some manager didn't care enough to fix it, and apparently some district manager didn't care to pay attention. Talk about negligence. As a graphic designer/brand manager, I am embarrassed for them.
More: The Bally Total Fitness in Long Beach, CA was routinely disappointing for me. Old "hand-me-down" equipment, gum stuck to the machines, janitors gossiping in the stair well, and nasty, half-naked senior citizens treating the sauna like a singles party (Huntington Beach location, also).
More: I lost my membership card. I got a new one. I lost the new one but FOUND the old one. I tried to get into the Phoenix Indian School location and was DENIED. I said, "I have been a paying customer for 4 years, I have a card RIGHT HERE in my hands, with my picture on it, and you won't let me in because it doesn't have my new number on it and you are going to make me pay for another card?" He said that, "It's to prevent someone else from using your card if they find it."
Well, NEWSFLASH, there are pictures on the cards -- why not check the picture?? It just totally goes against logic in my mind. ** Why don't they offer those keychain membership cards so they aren't as easy to lose?! The manager finally caved in and made a new card for me for free. More: Hours. It really pisses me off that I can't go to the gym on a weekend because my clubs close around 6 or 7 on Saturdays and Sundays. Ridiculous.
LYNWOOD, WASHINGTON -- On Saturday January 29, 2011 about 6 pm in the evening - - I took my brother with me to show him equipments in the fitness center. I am a member, and he isn't so I asked for a guest pass, and one of the front desk employee gave me guest pass. However, the other employee started to make it as if he is doing a favor for us. Business is business and favor is a different thing.
His comments were very judgmental and unprofessional and he refused to let my guest in. His reason was the guest pass can be used after a 1 day wait time. Which is totally new "rule" which is applicable only if they like you. YOU CAN'T COUNT ON WHAT THEY ADVERTISE. UNPROFESSIONAL, UNWELCOMING place. I WOULDN'T RECOMMEND TO ANYONE AND I AM PLANNING TO USE A DIFFERENT FITNESS CENTER.
HOUSTON, TEXAS -- Five years ago I stopped going to Bally's because they closed it and I changed to 24 Hour Fitness and I recently found out that these thieves from Bally's have being charging my credit card since I left. People always check your bank statement or you would be rob blind. I wish there was a way that I could get my money back. I tried calling them and they told me that it was sold to somebody else. They gave me another number and I waited to long and hung up, but I'll try again later on when I calm down...
Bally is the worst fitness center. They REPORT CREDIT COLLECTION if you close MEMBERSHIP. They let you write membership paper, but actually it's a CONTRACT. They will say you can close your membership by just writing in paper and send it to headquarters. I did that, and there is no confirmation of closing, and in fitness center they said it is closed. But it is not and 4 months later, they put your credit history into collections with 4 months 2 months and report 4 months late payment-- this causes 7 years of your credit history will go away and drops points 150. I am screwed... I called them, they made me pay them but not take the report back. So totally it's screwed my Life.
CANTON, OHIO -- NEVER EVER JOIN BALLYS. The company is a scam and thrives on ripping off innocent hardworking people. I was a member for 6 years & they closed the 2 locations within 25 miles from my home. I was never notified the places were closing and they won't refund the 8 months membership dues I already paid before they closed. Now the closest Bally's to me is 33 miles away and my contract clearly states I can cancel if there are no locations within a 25 mile radius of my home address. They let me cancel, but won't refund me. WHAT A RIP OFF. I will have to contact the attorney general and start a class action lawsuit to get my refund.
I even told Bally customer service I would leave reviews all over the internet & contact any news media that would listen & Bally's doesn't care. CALL YOUR STATES ATTORNEY GENERAL IF THEY ARE GIVING YOU THE SAME RUN AROUND. CALL 1-866-40-BALLY and make them spend the money on customer service reps they stole from you!!!!!!!!!!
CUTLER BAY, FLORIDA -- Let me explain why this gym is so good. Great staff – helpful, smart, fun, funny, and friendly – make conversation with them, joke with them, or just pick their brain for workout tips. Sexy people – the women here are HOT! The members are hot, but the staff is even hotter! Don't believe me? Then schedule a sales appointment with Claudia – she has worked in a gym her whole life and will give you a rundown of everything that you need to know about fitness. She will do all of this while weakening you with her $10 million dollar smile, and incredible body! Seriously, ask for Claudia! AND GET A PERSONAL TRAINING PACKAGE. YOU WILL NOT REGRET IT!
This is one of the worst organization in America. What a crap company. I called them up on 2nd Feb to cancel my subscription. My next billing date was 4th of February, they said they will cancel my subscription. But I was charged on 4th February I called them again, they said I did not give them enough time to cancel the subscription and they will not be refunding my balance. 2 days are not enough in this electronic age!! And I can't even mention how rude the customer service lady was, this was my first experience with such a customer service in America. I do not speak English so fluently, so I felt she was insulting me by the way she was talking.
I have called up my bank as well to cancel the auto pay option and do not pay them. I cancelled the subscription because I was moving from Seattle to San Diego. Bally is right around the corner but I prefer to go 3 miles to another gym and pay a little more and get a little more respect.
The following is my experience with Bally. Most of the staffing is rude, including but not limited to maintenance, management, personal trainers. Most of the staffing is not only caustic, but they are not helpful. They are professional liars and will tell you that the air conditioning is off because it is broken and will be working soon. When in fact, the air conditioning will be off the entire summer so they can save money.
The rest rooms are a battlefield of germs. With toilets not flushing and bathrooms untidy and dirty. The lockers do not get cleaned either. Cleaning is not in their vocabulary. Forget about customer service, that is not in their vocabulary either. When you call corporate you will get someone different every time. You should not have
to call corporate for anything anyway. The Bally center you are a member in should be able to solve any and all problems. DO NOT SIGN UP AT BALLY'S.
CALIFORNIA -- I went to Bally's on a quest pass and before I could step foot on any exercise machine they called a worker upfront to take me in an office and get me to become a member. He was going over all the "so called perks" and convinced me into signing what I thought was a month to month deal. I asked him over and over "this isn't a contract right?" and every time I asked he said "NO". Come to find out after $2,300 dollar bill I had signed a 3 year contract unbeknownst to me.
I tried to cancel the membership and was told the only way to cancel is if you have medical reason why you can't work out and a doctor has to write them a letter. I was so pissed because I was totally lied to. By the way I only worked out twice with the membership. So I advise to not sign anything no matter what they try to tell you. It's a total scam because they know nobody is going to sit and read all the pages and understand exactly what they're talking about. I have spoken with several people who Bally Total Fitness has done the same thing to.
REVERE, MASSACHUSETTS -- I went there to enroll myself in Gym, as soon as I entered they jumped right in front of me as soon as I said that I am here to sign up for Gym. She took me to her office to finish all the paperwork, I did sign up, but they never mentioned about their promotion that they had (JOIN NOW and sign up your friend for 6-month free membership).
On the way out I saw the promotional sign and took a U-TURN to sign up my friend as well since he was with me too and they denied to give us the promotion. They made different excuses not to give us the promotion and then meanwhile one of them went and took the sign off like they never had the promotion. I really felt DISCRIMINATED since they all white and they thought I am Spanish with my black hair. This place is disgusting. If I were the manager I would fire all these racists.