Belle Tire Consumer Reviews - Page 3

KALAMAZOO, MICHIGAN -- My Ford Focus with 270K miles needed quite a bit of repairs to remain roadworthy. Marty and the repair staff at the West Main St. location got all the work done quickly, and 22K miles later I am still using the car for work travel daily. Thanks again for a quality job!

INDIANAPOLIS, INDIANA -- I went in for a low tire light on and Anthony was able to squeeze me in and get me to work on time.! I couldn't be more happy with his customer service.! I would recommend this store to any and everyone.

FORT WAYNE, INDIANA -- I wrote a negative review of this establishment on YELP and they buried it under reviews not to be recommended. They evidently only publish reviews that are favorable to Belle Tire.

Go to the website for this Belle Tire and reference the reviews that are "not recommended " at the bottom of the reviews.

Then, you will get a true picture of Belle and their controlled reviewers at Yelp - both a bunch of crooks.

TROY, MICHIGAN -- Dont go Troy Mi Belle Tire,, Absolutely lied about major strut and brake repairs,, I've always had my tires done there., I will never again and telling my entire network

LIVONIA, MICHIGAN -- Each time we visit they only partially fix our car. We have to return 2-3 additional times to get it FULLY fixed. Avoid Belle Tire, Livonia MI, Middlebelt Road.

ROYAL OAK, MICHIGAN -- Do not go to Bell Tire if you care about your car or your safety!!! I brought my car in for them to check when it was hiccuping and jolting strangely. I knew nothing about cars and trusted them to diagnose and take care of it. They looked it over and gave a diagnosis. They charged me $450 to change plugs and wires that they quoted, then another $75 to turn off my check engine light, which they simply added on without asking me prior. They didn't check the oil before resting the light. Within 5 days my engine blew.

Apparently because of two errors on their part, as I have learned since: Gas got into my oil when the car was misfiring causing poor viscosity and the oil was low. The combination blew my lifter, thus my engine. When I came back to this location complaining that they turned off the light and didn't check the oil, they towed my car to their "friendly trans shop" with the Bell guys, manager included, all saying it "sounded like the transmission" to them. Their trans shop agreed with my other two diagnoses, blown lifter due to low oil and gas in oil. I'm a single mom, working 3 jobs and a grad student and they wouldn't take any responsibility.

I'm basically broke and this was a very big deal for me and my little boy. I had to sell my car on Craigslist "as is with blown engine", 5K less than it was worth prior to Bell touching it, and borrow down payment money to lease another car. This was after spending almost 2K at Bell Tire earlier in the month on Ball Joints, U-Joints, and then plugs +. I feel very used and thrown to the curb by their neglect and lack of accountability when I trusted them with the smallest detail of checking the oil.

Thanks for absolutely nothing Bell Tire, when I asked you to take responsibility for your mistake and you have insurance for errors like this. Shame on you guys, you took advantage of a single mom who trusted you, knowing very little about cars. All potential customers consider your self-forewarned, this could be you.

19601 LIVONIA, MI, MICHIGAN -- In Feb 2009, I hit one of Michigan's lovely pot holes and yes, immediately had a flat tire on the right front. I took the car to Belle Tire, Livonia (Middlebelt Road) and they advised me that actually both front right tires had been impacted. They didn't have my original tires, Michelin's in stock so they recommended Goodyear Assurance. Put two tires on walked out $500 poorer. September 2009, I decided it was time to replace the 2 other tires and went back to Belle Tire, Livonia, again another $500 poorer, but thinking hey, I have another 50K of tires on my car, felt OK. I was surprised in November, when my drivers side tire went flat, gee, had a bulge in it.

Took it back to Belle Tire, showed warranty papers, blah, blah, and yes, even under warranty they charged me $96.
Jan 2010, car is shaking, vibrating, all the crap associated with balancing and alignment. Took my car this time to the deal, surprise, needed balancing in the worst way and again, there was a leak in one of the tires. My dealership did the leak fix for free, umm... and charged me 1/2 of what they usually do for a balance. April 2010, Car is vibrating, gas mileage ridiculous. Take it to a friend, who looks and says, umm, both front tires (the new ones -from Sept) have serious bulges and I don't know how you even drove here! Very dangerous situation.

So, now, I won't deal with Belle Tire, because they are not standing by the tires they sell, they wanted another $65 to fix the one and about $90 to fix the other. NEVER AGAIN - I hate these tires, but for now, I went direct to Goodyear and purchased the tire I needed directly from them. It cost me $200, but believe me, I'd rather deal with that then the stupidity and lack of customer service at Belle Tire. I probably wouldn't recommend Goodyear Assurance either, if I had an extra $1000, I'd go back to my original tires, Michelin's' -that were GREAT!.

ALLEN PARK, MICHIGAN -- My problem with Belle Tire began over two years ago. I purchased my Kelly-Springfield tires from Belle Tire store #63 (White Lake) in September 2007. I have gone to considerable expense, inconvenience and aggravation (over $700) to replace many parts on my vehicle that did NOT need repair or replacement at the recommendation of Belle Tire employees. Throughout my experience with the company, it became increasingly apparent their diagnosis was to avoid replacing their tires and/or to avoid honoring the warranty that was purchased with the tires.

Each subsequent repair provided no relief of the problem I have experienced since November of 2007; a considerable “radial pull”. At this point, it is my opinion, as well as the professional opinion of multiple outside documented sources, INCLUDING the manufacturer (Kelly Goodyear), that these tires are indeed defective. That being the case Belle Tire's position of pro-rating the replacement cost is absolutely ridiculous; these tires have been bad since the beginning of their service life! Their position basically amounts to paying twice for the same product.

Even with almost 30 pages of documentation to support my position, the stores, the regional managers, and even the corporate offices say the only thing they can do is pro-rate my tires. This is absolutely terrible customer service!!! With the winter driving season forcefully upon us here in Metro Detroit, I am concerned and uncomfortable with tires that perform so poorly as well as create severe problems with the proper steering/driving capabilities of my vehicle.

At this time, I'm concerned not only for my own safety, but for that of any other driver on the road should these tires fail. Some of my best friends are in upper management and responsible for employee training programs. This story will be told over and over to hundreds of individuals to make an example of exactly how NOT to provide customer service in ANY industry.

TAYLOR, MICHIGAN -- Let me start off with I have been going to this business around 17 years for all my vehicles needs. I bought a set of Toyo open country tires for my truck from them and also had an alignment done at the same time. After they were installed and I left the parking lot I immediately noticed the truck was extremely difficult to drive and maintain lanes. I went home (around 3 miles away) and checked the tire pressures and the front tires were 28 and 30 pounds (way under pressure) and the rear tires were at 82 and 84 pounds (way over pressure). I then called the Belle Tire and explained what happened and they said bring it back.

In my driveway I personally inflated the tires to the correct pressure front and back. I went to drive the truck again and my truck felt like it was on ice or driving on a bed of marbles. I could not control the truck properly. I then took the truck back to Belle Tire Taylor and Rick (the manager) took my vehicle for a drive and came back and pulled it directly into the alignment bay. It stayed there for about 15 minutes and then RICK came out to the waiting room to tell me he thought the truck drove fine. Then Rick decided to tell me I need new shocks.

So I left the business and ordered BILLSTEIN SHOCKS (top of the line shocks)for all 4 shocks plus I ordered a new BILLSTEIN steering damper shock. I installed all 5 shocks and the truck still was all over the road. Mind you my truck handled perfect before the new tires were installed. I took the truck back up to Belle Tire Taylor and told RICK I wanted to get new tires installed under the TOYO 500-mile 45-day guarantee. I knew it was a bad set of tires but Rick kept telling me its not the Toyo tires - he has sold thousands of tires with no problems. We got into a small argument and I left the store.

I drove down to Belle Tire Southgate and explained the situation to the assistant manager RICK and they warranted all 4 tires with no problems. I got all new tires put on the truck at no cost to me. I thanked the assistant manager Rick and drove the truck home. The truck drove perfect as soon as the new tires were installed. No weaving or swaying. Now I will give all my business to the Belle tire in Southgate Michigan. I have 3 vehicles that Belle Tire Taylor will never see again. The Taylor stores sales people have all been nice and courteous to me except RICK (the manager). Thanks to Rick he lost all my business.

JACKSON -- About two years ago I purchased two front tires for my Chevy truck and had an alignment done at the same time. The drivers side front tire had worn very much on the inside and this concerned me as I also noticed a bumping noise from the drivers side front when driving. I took my truck to the Belle tire store where I purchased the tires and explained the problem to a man at the front desk. I should mention the passenger side front tire did not show the same wear problem. The man at the front desk said they would be happy to check the alignment and tire.

They did and the man from the front desk told me the alignment was off but not enough to be a problem and that the extreme wear was caused by not rotating the tires. I was also told that as my truck was a 4 wheel drive they could only sell me a set of four tires. I did not have the money for four new tires so I left the store. When I got home I decided to rotate the two front tires. When I removed the tire I had complained to Belle tire about it had two bulbs on it and the cords were showing through.

My complaint is that if Belle tire did inspect the tire and check the alignment why was I not informed of the unsafe condition of the driver side front tire. Myself and my family's safety was endangered due to their lying or their failure to do what they said they did. This is not over, I am going to return to Belle tire with the tire in question and see what their reaction to this problem will be. I will return here and describe what happens.