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Posted by on 08/15/2001
MISHAWAKA, INDIANA -- On March 4, 2001 I entered the Mishawaka, Indiana store to look at some bedroom furniture. After much discussion with the sales clerk, my husband and I decided to purchase 1 each of the following items:
1. 60980842 Right wall unit
2. 60980883 Pier
3. 60980834 Left wall unit
4. 60980891 Chest
5. 60980859 Dresser
6. 60980867 Mirror
We were informed that it would take a couple of weeks for the furniture to arrive, with which we had no problem. Weeks turned into months. During those months my husband called weekly. We were given various excuses and below is a sample:
1. We are short staffed and cannot go get the one in the other store
2. We can’t find one piece
3. The other store manger will bring it when she visits this store
4. We don’t have anyone to go and get the items
5. We sold out and are looking for the items
6. The other store refuses to send the items to us
We even spoke to the other store that also promised to bring the items down when they were visiting the Mishawaka store. We never heard from either store when they promised to call back.

To help keep me as a potential future customer, I would like the following:

I am appalled at the action of your store clerks and am greatly disappointed in the service. I have shopped in the other stores many times and this will be my first and last time in the furniture department. It was a very nice bedroom set and I made arrangements to get rid of my other furniture in expectation of receiving the Big Lots one. I finally went to collect the money that I paid down in August. I have not had a good explanation or apology and would appreciate one

At the very least I would like a response from your company regarding this incident. Thank you for your time.

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Posted by firstrateconsumer on 2007-08-31:
It's a Big Lots store for heaven sake - seconds, junk, seconds and more junk - overruns - junk that didn't sell in a retail store - what in the world did you expect to get from Big Lots??????????????
Posted by dragonwarrior333 on 2009-08-08:
never buy furniture from them for the love of god do yourself a favor go to a furniture store they are way cheaper than big lots at least with them you know you have quality product.
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Big Lots Sells Remanufactured Items
Posted by Lakeland on 08/26/2006
DALLAS, TEXAS -- Be careful if you shop at Big Lots. I bought what I thought was a new in the box carpet shampooer recently. When I went to order an attachment, I discovered that I had actually purchased a remanufactured machine. I did not see any notices posted in the store or on the outisde of the box warning that the product was not new. I contacted the store manager and was told that remanufactured items are sold as a matter of policy. Whenever I shop at Big Lots, I am always on guard for deals that seem too good to be true and consistently avoid any purchase of off brand items. In this case, however, I felt confident that the Bissell name on the product would assure reasonable quality. Although the store manager stated I could return the merchandise, I wonder how many others discovered they had bought a remanufactured small appliance when they tried to obtain warranty service after the "90-day" warranty period provided on rebuilt machines.
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Posted by Hugh_Jorgen on 2006-08-26:
I have always found Big Lots to be very upfront about remanufactured merchandise - it's always been listed on the box or on the sign in front of the item. At least they are willing to take it back with no hassles.
Posted by you r stupid on 2006-08-26:
I have shopped at Big Lots for years and I have always seen the sticker they put on reconditioned stuff. Well all you would need to do is take back the box and your receipt and show them where it doesn't state this info.
Posted by DebtorBasher on 2006-08-26:
I agree with Hugh...there usually is a notice on the box. Big Lot's merchandise isn't ALWAYS re-manufactured, but when I buy I still buy with the possibility that it is...also, I've noticed in their newspaper ads that they will print right in the ad if it is a refurbished item...that's why their prices are low...(most of the time). They do have a good return policy, even without a receipt, they will give you a credit on a gift card as long as their price sticker is still on the product.
Posted by Noneill on 2006-08-26:
Our local Big Lots recently started selling frozen food. Scarey.
Posted by DebtorBasher on 2006-08-26:
Don't be afraid of their frozen foods...I've bought frozen food from them in the past (they no longer offer it) and it's always been as good as the grocery stores but with much better prices.
Posted by Anonymous on 2006-08-26:
I believe slim buys his adult diapers there.
Posted by Anonymous on 2006-08-26:
Basher's prolly right but I'm with Noneill on the food, frozen or not. Big lots does state remanufacture but it's easy to miss if you're not paying attention. Thanks Lakeland for the reminder!
Posted by Frenchie on 2006-08-27:
Just a little note -- look at a lot of computers in any store, whether big, small, well known, etc. and frequently (not always) it will state "some parts may be remanufactured" or words to that effect, and most never pay any attention. I don't shop much at Big Lots (too far from where I live) but I have always liked them.
Posted by DebtorBasher on 2006-08-29:
I just bought a new all in one printer/scanner from Staples about two weeks ago...Now, Big Lots has them for $20 less than I paid, but the ad says that they are reconditioned and has factory warranty.
Posted by GenuineNerd on 2008-04-21:
Remanufactured appliances and electronics are common at Big Lots (and similar places, such as Value City or other "closeout" retailers.) Often times, remanufactured items are a good value, but other times, they are just someone else's problems. As for Bissell, most likely they farmed out their manufacturing to China years ago, like most other small appliance and electronics manufacturers, and the Chinese-made items often don't have the same level of quality as when the same item was once made in the USA. Anymore, "made in China" means that the item is "disposable"...meaning that it isn't worth repairing, or will cost more to repair than to purchase a new one. I'm still using a 1960's Landers electric mixer that once belonged to my grandmother, a 1960's Rival can opener that I bought at a rummage sale, and a 1980's Mr. Coffee that I bought at a Goodwill store. All 3 items were made in the USA, and are still working well. The Rival can opener replaced a 3-year-old made-in-China Betty Crocker can opener, which quit working when the can opener's gears started grinding. That Bissell you bought is definitely junk. It's probably not the same Bissell that once made those reliable "Grand Rapids" carpet sweepers that seem to last forever. I have a Bissell Grand Rapids sweeper handed down from my grandmother, and is about 75-80 years old. It's all metal-except for gluing the rubber bumper back on, it still picks up dust and dirt better than my Chinese-made Shark Euro Pro, which is about 5 years old now, but would now only work about 10 minutes on a battery charge now. Made in China = Chinese junk.
Posted by dragonwarrior333 on 2009-08-08:
they should have a warning label on the doors enter at your own risk.
Posted by biglotsemployee on 2010-02-24:
Big Lots sells broken items and if they are not broke when you buy it they will be broken by the time you get it home.
Posted by Brandon on 2013-04-27:
I bought a re-manufactured vacuum at Big lots 7 years ago for $40 and it is still working great. the item was clearly marked that it was re manufactured and was reflected in the price.
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StarStarEmpty StarEmpty StarEmpty Star
Constantly Given 3rd Degree by Employees
Posted by Johnsonjane708 on 01/18/2013
BRIDGETON, MISSOURI -- I went to Big Lots to do research. Customers are to give purses and backpacks to the cashiers or else they are not allowed to shop there. They probably want to cut down on shoplifting but truthfully you can shoplift without those things.

If you appear bulky, an employee will stalk you throughout the store, stop you, and tell you to unzip and take out all the things from within your bags. They'll tell you to search your pockets and take everything out. If you don't comply, they threaten to call the police so it's best not to cause a conflict.

The employee who did that never smiles. Never says "How are you?" Never seems to say anything nice to customers. She only talks to customers when she finds them suspicious. It's not race related either so don't worry, they do this to all bulky looking or purse/bag carriers.

But then again that same employee said in the usual rude, sassy tone "You do know you cannot wear that scarf around your head?"

She fails to speak in a polite way as usual. I think that comment would be offensive to Middle Easterns to be honest. She didn't even bother to know if I was wearing the scarf to protect a possibly balding head due to chemotherapy.

But I guess they don't want potential shoplifters to hide their identity. They're against wearing medical masks for that reason too and my relative has a respiratory problem.

The prices are some of the lowest I've seen for toys at least. The snacks and foods are priced ok... could be lower. Some of the things like iPhone cases and silicone coin purses are WAY overpriced and can be found on the internet for like 1/8th or 1/4th of what they're selling it for.

This store is full of mainly cheap items from China that you don't really need but are nice to have. For electronics, they're not reliable. The food is mainly candy and packaged cereal, junk food, things that are almost/beyond expiration. Big Lots sells lots of secondhand items that bigger stores cannot sell I hear. So you get what you pay for.

So... if you want cheap toys and headphones I suppose this is an ok store. Everything else is ok priced... I found My Little Pony toys (Traveling suitcase pony edition) there for $5 each when they're like $7 each on Amazon. I can't find other places that sell them for lower.

Thrift stores are better... But honestly you have to be tolerant about being treated like a criminal and being stared at. Shoplifters aren't tolerated in any store to keep prices low you know?

Sub par items, sub par employees...
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Posted by leet60 on 2013-01-18:
I find the post somewhat confusing. Initially it is indicated that you have to give purses, backpacks etc. to the cashier to shop. Later the post indicates you are followed and possibly stopped if you are carrying bulky bags, purses etc. Could they be left in the car? Are the items not being left with the cashier upon entry?

I have always understood Big Lots to be a reseller of overstock type merchandise, so I expect little more from them when I shop there.

I would not "turn out my pockets" on demand of a store employee, it is unreasonable to be searched by a store and were I asked to do so I would simply leave or let them call the authorities.

Posted by shayen on 2013-01-18:
I agree with the above poster. I would never leave my personal belongings with an employee and I would let them call the police if they accused me of anything or "demanded" I empty my pockets. I've never had this experience in the different Big Lots I've been in. In fact, I've never seen or heard of anyone having this experience before.
Posted by trmn8r on 2013-01-18:
As leet pointed out, there are some inconsistencies in the story, with both the question of whether bags may be carried around the store as well as unreasonable searches. My understanding is that unless you are seen taking something, they can't make you "turn out your pockets," but I may be wrong.

The thing that jumps out at me is that as described this store has a HUGE problem with shoplifting. Unlike a WallsMart, they can't afford to have 1,000 cameras running per store, and people monitoring them. I wouldn't be surprised if employees were lurking around being nosy, but there are limits to what they can do.

The OP's take away sounds like a good call - this store is good for shopping for a limited number of things - as many are. Personally, I wouldn't shop there. Helpful review.
Posted by Obsfucation on 2013-01-18:
If they threaten to call the police, invite them to do so. You haven't got anything to hide, right? Then if they really do call, let them explain to the cop why they called them in.
Posted by madconsumer on 2013-01-18:
how horrible is this? i agree, i would never leave my personal items for the cashier to hold while i shop. with them following you around like that, i would be concerned for my safety. this borders on stalking to me.
Posted by johnsonjane708 on 2013-01-19:
I'm the original poster, I just wanted to add that if you didn't experience this, your Big Lots must be way different from mine.

The Big Lots that does all the stalking and demanding purses to be left with the cashier is at:

10415 Saint Charles Rock Road St. Ann, MO 63074
(314) 429-6120

Employees do this with the nearby Family Dollar too.

At Big Lots I was really concerned when the employee KNEW where I kept my wallet in that backpack (was going from the library to Big Lots, so that was why I was carrying it) Many people would assume people carry wallets on their person right? I went to pay for the item and she said "You can get your money from here now." and pointed to the backpack. I was like RED FLAG RED FLAG but it didn't look like any thing was missing...

I had items I previously purchased from there like cosmetics. I had them in my bag. I hid it in my coat because I didn't want to leave my belongings at the cashier again.

I had the cosmetics because I like to put on make up on the go. I didn't have my receipt. I guess that was pretty dumb of me.

The employee threatened to call police and told me never to come again and if I do, the police would be called. She confiscated all the cosmetics I purchased. Even a can opener in my bag that wasn't even marked with a Big Lots sticker. (I kept one in my bag to open pet foods for stray animals nearby)

I felt really violated. But I did what the employee asked because I didn't think the police would believe me since I didn't have the receipt. I was scared so I complied with the employee.

None of the local stores gave me this treatment except for Family Dollar and Big Lots. Why is it that the cheaper and more poor quality the goods the stores sell, the more aggressive they are with potential shoplifters?

I'm never shopping here again. Prices on the internet are cheaper anyway. :/ Try eBay, Amazon... Newegg, whatever. Just not this place, my gosh.
Posted by Johnsonjane708 on 2013-01-19:
@leet60, to clarify, if you're bulky looking, they'll ask you to unzip and reveal yourself, turn out your pockets.

I meant that if you're hiding a bag within your coat, since some customers don't want to leave their bags by the cashier, they'll make you take everything out.

I didn't want to leave my bag by the cashier because she knew exactly where I had my wallet in there. I don't even know why she would need to know what was in the contents of my bag upon entering the store. I was creeped out.

But it could be because there are products placed at the entrance of the store before you even meet the cashier.

Again this place is at

10415 Saint Charles Rock Road St. Ann, MO 63074
(314) 429-6120
Posted by Soaring Consumer on 2013-01-19:
Personally I have never experienced anything like this at the local Big Lots stores in my area, I suggest possibly contacting Big Lots corporate office because this treatment might be a violation of some of their customer relations policies.
Posted by Johnsonjane708 on 2013-01-19:
You know what, I think I may have been discriminated against somehow. My other friends said they visited Family Dollar (they did the same thing) and Big Lots recently and they didn't receive this treatment.

It seems others didn't receive this treatment either.

Why is it that when I walked into Big Lots for the first time ever, they told me to leave my backpack up at the cashier?

Something is not right. My friend takes her huge purse there and they don't make her do this. Are they judging me by my appearance? I feel very angry and violated.

I have shopped at more expensive stores and they never gave me this treatment. cheap little stores are so dedicated to protecting their cheap little merchandise it seems. Gosh.

This happened at

10415 Saint Charles Rock Road St. Ann, MO 63074
(314) 429-6120

Don't forget it.
Posted by leet60 on 2013-01-19:
@johnsonjane. Thanks for the clarification. I find their treatment of you appalling and I would at this point "vote with my wallet" and never shop their again.
Posted by Johnsonjane708 on 2013-01-20:
You are welcome and thank you for being supportive, leet60.

I only stopped by there because I like to get out of the house and look at things, but not always buy.

I am sorry that I said they did this to all customers. I just assumed that because they told me it was store policy when I questioned why I should leave my bag with the cashier.

I didn't think much about it at first because I thought "If they do this to all customers, I guess it's ok."

I feel very offended and just sick to my stomach. I don't know why they did this to me but I will be asking someone to help me investigate this matter.

I will never shop there again. I only shopped there because I felt sympathy for all people in this economy and wanted to stimulate it by helping local businesses with my purchases.

They expected me to trust them with my bag which contains my bank debit card, driver's license and cash. They expected me to trust their word that it was "store policy" to leave my bags with the cashier. And I did.

But they will NEVER give me that kind of trust and that isn't right. They should be serving me, not expect me to serve them.

Even stores with few cameras like Big Lots never treated me like this and they were always so kind to me. I'm really sad that there are people out there who treat customers AND employees this way. (I have heard from other reviews Big Lots employees have been given this kind of intimidation treatment as well)
Posted by richeee on 2013-05-26:
I am a security specialist.In calif. they cannot force you to take everything out of you pockets while inside the store.They must wait until you are leaving the store and they can only stop you and ask you to remove everything after you get past the point of sale.I have done this many times.I use blue-tooth ear piece and am told by the employees that a shoplifter is leaving.
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Refund policy
Posted by Heard it all on 02/03/2011
I have worked for Big Lots for 9 years and I feel the need to enlighten you all on the policies. First, on the back of EVERY receipt AND listed on the big policy board above the service desk, it states" no receipt, no return",that simple. Now, if you received it as a gift and don't have the receipt, be a nice person and give it to someone else or sell it. I have had loss prevention emails stating that we are NOT to do a refund without a receipt. Loss prevention is the one I listen to BECAUSE they can determine if I keep or lose my job. Since I have a family to support, loss prevention's request prevails over any customer who wants to pitch a fit or complain. Besides, if you received something as a gift, it's WRONG to want a refund, you did't buy it in the first place!

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Posted by raven2010 on 2011-02-03:
I agreed until your last statement. many large chain stores give git receipts for this exact reason.

There is nothing wrong with wanting a receipt for a gift, IMHO.
Posted by Anonymous on 2011-02-03:
Raven> I too was on board until the last condescending and judgemental comment. Everything else is pretty spot-on though.
Posted by Anonymous on 2011-02-03:
Customers tend to think that the sales associate is just being mean by saying 'no' and exceptions can always be made. They don't realize that the associates are not allowed to make exceptions and can risk losing their job. Either that or they don't care because they think they are more important than the employee
Posted by Anonymous on 2011-02-04:
I agree 100%. everyone should work retail just once in their lives to see how vile, petty, and truly mean a lot of people are. A lot of people with the empowerment of being a customer show their true colors thinking the customer is always right. They think it's their right to treat the employee as their serf. I understand the feelings of the OP.

Posted by Ytropious on 2011-02-04:
The thing is, I believe it's not the stores job to ask if you want a gift receipt, it's the gift givers problem. If you didn't get a gift receipt blame the person who gave you the gift.
Posted by heard it all on 2011-02-04:
Hello all, I have been a retail manager for over 20 years and I have heard it all.It is my job to make the customer happy and I always try my best BUT that invisible line exists between your satisfaction and my employment.I cannot afford to lose sight of that line.
Posted by Skye on 2011-02-04:
It's not wrong to want to return a gift you received. Once you receive it, it's yours to do with as you like. Receipts are just a fact of life these days, and a good one.

We all have heard stories of people who walk into stores, pick merchandise right up off the floor, to return it to customer service for a cash refund. Stores have every right to request a receipt.

I agree 100% with Yt's comment. The purchaser of the item is responsible for asking for a gift receipt. But Target rocks, because they always ask if we would like a gift receipt.
Posted by Starlord on 2011-02-04:
Crystal and I have both worked Loss Prevention, and she had a good case once. A gentleman brought a piece of merchandise to the customer service, stating he had bought it a couple of days before, and wanting a refund. Crystal sensed something not quite right and called the department manager where the merchandise came from. He told her to stall the guy until the police got there. Between her and the officer, they got the guy back to the security office. It seems the merchandise was brand new and had just been put on the shelf that morning. Slam dunk case, perp arrested and convicted.
Posted by heard it all on 2011-02-05:
I'll be saying this until the I turn blue in the face but in order to avoid all this trouble,keep your receipt.There were over $3 MILLION in fraudulent refunds in one year at my company.What if your company lost $3 million to fraud in one year,you would demand a receipt as well.
Posted by abaddon on 2013-01-06:
The middle ground is an exchange, but no refund.

@sStarlord - your scenario is full of holes. if you did't see someone steal something or cannot correlate them to the theft there is no case. sorry to burst your bubble but they let that guy go. nice try
Posted by Lou on 2013-01-30:
Clearly it is not the employee making the rules only following them. I do, however, think that Big Lots can identify there own products and see no reason not to issue a store credit. You get your merchandise back -- especially if it is unopened and can resell it, and you give a store credit and have a returning customer. Therefor I don't see you loosing anything. Am I right?
Posted by Cr miles on 2013-12-05:
I will not shop at big lots anymore.
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Big Lots - Return Policy is not Customer Friendly
Posted by JodieB on 12/21/2009
Just be aware that Big Lots will not even give store credit for a return if you don't have your receipt. Even when the package clearly says Big Lots. You are stuck with the item. If it was a gift and you'd rather exchange it for something you could actually use, you're just plain out of luck.

Wake up and get with the times, Big Lots. This store is the only one I have found in my area that doesn't value their customers. Hopefully they will lose several customers after they realize this policy.
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Posted by Anonymous on 2009-12-21:
What is your return policy?

Merchandise must be accompanied by the original sales receipt and is required for all refunds and exchanges. Purchase must have been made within the last 30 days and the merchandise must be in its original condition, complete with accessories, packaging and instructions. Refunds will be issued based on the method of payment (i.e. cash for cash purchases, credit on a credit card for credit card purchases, etc.).

Posted by Ytropious on 2009-12-21:
You could have gotten it from the goodwill for all they know.
Posted by Anonymous on 2009-12-21:
I think the OP understand the return policy but my understanding of the complaint is they want it to include returns with no receipts. Walmart does this and gives store credit for any returns over 25 dollars and actual cash back for under 25 dollars, at least according to the website.
Posted by yoke on 2009-12-21:
If it is a gift and you want to exchange it for something you could actually used then ask the gift giver for the receipt.
Posted by Skye on 2009-12-21:
Donate it to Toys for Tots.
Posted by jktshff1 on 2009-12-21:
Or to the children's hospital.
Posted by Anonymous on 2009-12-21:
They do value their customers. You know...the ones with RECEIPTS.
Posted by i_am_canadian on 2009-12-22:
Sounds perfectly reasonable to me.
Posted by PepperElf on 2009-12-22:
toys for tots ftw =)
Posted by Buddy01 on 2009-12-22:
Toys for Tots is an excellent idea. Just because something has Big Lots tags and labels doesn't mean it was purchased there. People steal stuff or pick it up off the shelf and then want to return it without a receipt. It is the people who do that who ruin it for the honest people.
Posted by Anonymous on 2009-12-22:
lol complaining over a 12 dollar barbie doll.....seriously? ugh people irritate me.
Posted by goduke on 2009-12-22:
Big Lots is a liquidator clearning house. You went there because you wanted the cheapest price you could find. The cheapest price also comes with a service pricetag -- a very strict return policy. You want to return things without a receipt and get a smile? Go to Neiman Marcus.
Posted by Starlord on 2009-12-23:
What is so hard about 'No tickee - No laundly?'
Posted by lacey2 on 2010-01-05:
Most if not all of the toys that Big Lots sales are clearly marked on the box that they are from Big Lots so not knowing where it was really from should not be an issue. My daughter received duplicate presents for Christmas and the boxes are clearly marked that they are from Big Lots and they will not exchange them for something more useful for her. My family will not be shopping at Big Lots again due to their poor customer service.
Posted by Anonymous on 2010-01-06:
lacey, it doesn't matter. Without a receipt, you can't prove it didn't come from a yard sale. Why should BL take the hit when you can't prove purchase? I remember the days when it was common sense to have a receipt to make a return. I remember when it was standard procedure. Whoever made returning with out a receipt the honor system is a moron.
Posted by biglotsemployee on 2010-02-24:
Big Lots does not care about what their customers think or their employees. I worked their several years and they set these silly policies and expect the manager to carry it through, The Dm's however if you can get in touch with one of them will gladly help you so you dont get them in trouble with their boss. Its a messed up company and you are better off staying away from them. You can get better deals at WalMart or Kmart.
Posted by Freddy2Times on 2010-10-13:
I agree with Buddy01, if you don't have proof of sale, then how the heck would the store know you didn't just get the item off their sales floor and are attempting to steal the "refund".

If you refuse to patronize all stores that DON'T do receiptless refunds, you'll soon find yourself with no place to shop.
Posted by heard it all on 2011-02-05:
Big Lots return policy is clearly stated on the giant policy board over the service desk,on the back of every receipt AND over the in-store music system.Not enough for some.
Posted by Skye on 2011-02-05:
Receipts are a part of life. You have to keep them because you never know. I have a huge shoe box from my hubby's boots I decorated and throw every receipt in there, from everything. It takes a second to do. I learned way back, that one receipt I decide to toss, is the one I'll end up needing. Better to be safe then sorry.

There will always be people who think they should be the exception to the rule, for just about everything. After all, we're all only human.

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Posted by Xoxomissgarcia on 04/13/2009
I am a Big Lots CSS. I work in customer service. And would just like to express a little something off the record, (outside of work). I notice there are a lot of complaints toward refunds. One of the complaints I read was about not being able to get a refund without a receipt. The reason for that is not because we think you stole the merchandise, although that is a common problem, but because our registers will no longer let us complete a refund or even exchange without scanning the barcode on the original receipt. I don't know if all Biglots are the same, but all the stores in my region are doing this. The systems will update little by little, right now, the receipts automatically expire and will be of no good use after 30 days of the purchase date. Basically, we need a receipt to scan in order to process the refund through our system to update inventory. Not because we think your a thief. Also, when customers say they got it as a gift... We cannot accept those type of refunds either because we do offer gift receipts on all purchases.

And on another note... From what I hear... Biglots will no longer be sending the weekly ad through the newspaper or postal mail. Therefore we are encouraging customers to join our buzz club. Its an online club where members receive the ad 2 days prior to the release date, also if you save your receipts of 20 dollars or more you will be able to earn coupons up to 30% off. Go to Biglots.com and join!!! :) And like I stated before.. I'm not entirely sure if this is for all big lots stores. So find out first!
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Posted by Anonymous on 2009-04-13:
Thanks for the information. What kind of store is Big Lots for those of us that don't know?
Posted by Anonymous on 2009-04-13:
Just, Big Lots kinda reminds me of a smaller KMart. They sell furniture there, household supplies, etc. all at discount prices
Posted by Starlord on 2009-04-13:
My wife and I love Big Lots. Basically, it is a store that sells manufacturer's over-runs and seconds at huge discounts over what other stores charge.
Posted by DebtorBasher on 2009-04-13:
We have several Big Lots stores around here...I love those stores and I go there before I go anywhere else.
Posted by BokiBean on 2009-04-13:
missgarcia, thanks so much for your info! I started on this board with a complaint about Big Lots (even though I LOVE me some Big Lots) and not taking a fleece vest back without receipt. Your explanation makes sense and I had to admit that I was horrible at saving receipts in general.

I gave the vest to a friend who was very happy with it and wears it constantly and after pouting a bit I went right back to shopping with Big Lots on a weekly basis.

Thanks for the heads up! VH Post.
Posted by Anonymous on 2009-04-13:
Very helpful. Thanks!
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Treat Employees Like Trash
Posted by Judnmichelle on 01/14/2012
RICHLAND, WASHINGTON -- If you become an employee of Big Lots you are always looked as a thief. They expect you to give 110% but they are not willing to give you 50%. You can only get a 25 cent raise a year. They expect you to be a company spy for minimum wage and give great customer service and work short staffed. There are no benefits at Big Lots so if you like being under paid over worked and told you cheat, lie, steal, and don't get paid for it go work for Big Lots. Yes I still work but I'm working at this store but have come to my senses for all the people who have had bad service now know why.

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Posted by trmn8r on 2012-01-14:
There are several allegations here that need details to support them. For example, how are employees looked at as thieves? In what manner are employees recruited as "company spies"?

25 cents an hour raise doesn't sound like much, but what is the hourly wage? If someone were making $8 an hour, that would be 1/32 or over 3%. From that perspective it would be good.
Posted by SteveWiginowski on 2012-01-14:
Trmn8r, to add on about the raises. There are many people working who have had to take pay cuts and/or go without raises for the past few years. It's just part of the economy that everyone is dealing with.
Posted by JayByJay on 2012-01-14:
25 cents a year? Sign me up.
Posted by trmn8r on 2012-01-14:
Great point Steve.
Posted by madconsumer on 2012-01-14:
many companies often give employees a 25 cent per hour raise yearly. not to often have i seen more per hour raises.

very helpful review.
Posted by trmn8r on 2012-01-14:
I found this review helpful also - it sounds like in this horrible economy Big Lots is giving out 2 to 3% raises ($.25 is 2% of $12.50/hr, 3% of $8.33/hr) PER YEAR.

If I were interested in working, and I am not, I'd run right down and fill out an application.
Posted by Mimi on 2012-02-28:
I can attest to the HORRIBLE treatment of employees at Big Lots. I've been an employee, and a CSS for over 2 years. Our store mgr. has had Corporate called on her and her practices numerous times. (Including taking no less than 6 smoke breaks in an 8hr shift)She once said "I'm the store manager, I can do what I want and if people don't like it they can kiss my as_." Each time an investigation was done, NOTHING changed. The Mrg. retaliated against those she believed 'told' on her. Some hours were dropped to 4 a WEEK, while 'favorites' received 25 . Also, the District Mgr. held a meeting and told all employees that problems with mgmnt. must be handled within the store and we were NOT allowed to call the 1-800 number available for such problems. I have finally had enough and am seeking employment elsewhere. I could write a book about the policies and procedures I have seen at this store.
Posted by Vanillagirl on 2012-03-07:
It is true Big Lots does treat all employees like they are thieves.I have been there many years now,and I have seen the corp. guys come in and pull certain employees into the office to question them on stealing....They even offer an employee $100.00 to turn in a fellow employee. They do bag checks daily and go through our lockers monthly, everything must have a green sticker on it, even if it brought from home, otherwise it is considered stolen.And on each sticker is the transaction number.And if you bought it there from home it would say bfo,brought from outside. I am the CSS and give out the green stickers everyday.

Posted by just me on 2013-01-16:
Big Lots does treat most of their employees like thieves. Statistics say there is more employee theft then customer theft so Big Lots rewards their LP's for catching employee theft. If they wanna eat they better start catching some employees. I once witnessed an LP bring an employee into the office and told him he knew he was stealing he said he had him on video and threatened if he didnt admit to it he would call Police, The guy just got up and walked out. After the LP said how good he was he could make an innocent man quit his job. True Story. I finally got tired of the intimidation and left myself.
Posted by Angie on 2013-09-04:
I have worked for them two years and the hours suck and they only call one person in when they need help I've had complaints on me from nasty customers and been written up several times because they don't care of you are putting up with customers throwing things at u cussing at you and plain flat out lieing I've also been written up because I missed three days and had a doctor's note o know this is not allowed and I am very pissed about this they do whatever they want sit on the office half the time even when they know you are the only cashier and backed up it's poor management period and corporate doesn't give a. Crap! I've begged for hours and have given hour's away because of not wanting to work with certain employees
Posted by unfair on 2014-01-28:
I love the fact that as a asst manager i never get a lunch i work 4 10hr days and one 5hr day, there is never another manager on duty just one manager and one css. this is illegal but for some reason they get away with it.
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Big Lots Return Policy
Posted by Tiftaf85 on 06/01/2010
HENDERSON, NEVADA -- I was very disappointed n Big Lots, I had bought two of the same items black square shelves that came in a set of 3. I took them home and never had a chance to put them up so they were still in the original box that I had bought them in. I am moving to California and the place that I will be living in does not have room for me to hang them with some of the other things that I have to put on my walls. So I decided to go exchange them or get store credit. I sat in line for 10 minutes and when I got up to the counter the lady asked me for my receipt and I had told her that I do not have it, but if I can get store credit or exchange them cause they are in the original box and you could see the big Big Lots tag on it. I was then informed that I could not exchange or return because I did not hav e a receipt. I was very very disappointed and did not understand seeing that the boxes had never been open and you could clearly see the Big Lots tag, they are very big on the boxes, so now I have to try and get rid of them. I will never shop at Big Lots again and I recommend for anyone who buys from them to keep your receipt or you will get screwed out of it.

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Posted by skelly39 on 2010-06-01:
What does the return policy state? And more importantly, how long had you had the items before you determined they wouldn't work for you? I'm sure they have a return period, and without a receipt, they can't determine how long ago you purchased them.
Posted by goduke on 2010-06-01:
Big Lots is really tight about that receipt required thing. I wonder if it's because a lot of their stuff ends up in yard sales.
Posted by Fufu487 on 2010-06-01:
alot of stores don't allow returns without receipts these days. Your receipt is your proof that you purchased the item at said date for said price. My friend has a personal business, and when she hands the receipt to a customer she says 'this is your return contract, keep it'. Disappointing that they won't let you return, I understand. But they are completely within their right.
Posted by Weedwhacked on 2010-06-01:
You will never shop at Big Lots again because they didn't break their policy for you?
Posted by Ytropious on 2010-06-02:
No receipt no return is becoming the norm. Can't go wrong keeping your receipt...
Posted by Starlord on 2010-06-02:
No return without a receipt is a policy at almost every store now. Why do you think you are sop spercial that the policy should not apply to you? My wife and I have both worked in Asset Protection, and either of us can show you at least a dozen ways that one can have merchandise without a receipt. If you were a business person, you could give refunds or exchanges without receipts if you wished, but I would bet that before a year went by, you would have adopted a no receipt, no refund policy, too.
Posted by Anonymous on 2010-06-02:
Funny though the most successful retailer in the history of planet Earth still allows returns without receipts.

Sometimes its all about common sense which today's businesses seem to be lacking. Now I'm gonna surprise some folks on this one by actually defending Big Lots a bit.

Although I despise rigid policies such as big lots I do understand however why they have stricter return guidelines since unlike most retailers Big Lots doesn't get manufacture credit for unsold merchandise.

Eh, still the rigid policy is silly.
Posted by Nohandle on 2010-06-02:
Might be Stew: "Funny though the most successful retailer in the history of planet Earth still allows returns without receipts" is that they are the largest and probably dictate what the supplier will and will not do. I think it's swell the most successful retailer accepts returns without a receipt but other companies might not be able to slap them down.

As far as rigid return policy, I have a friend who owns a retail business. You'd be surprised at the number who decide to clean their supply cabinet out after 5 years and expect full reimbursement or store credit for discontinued/obsolete products. After research, history showed some of the products were never purchased from the business from that company.
Posted by Ytropious on 2010-06-02:
Stew, it would be great if every company could afford to take a loss on many fraudulently returned items, but only Walmart can really afford it. Example, we sell an item at my work for 64 dollars. Same item is on clearance at Walmart for like 99. I decided to be sneaky and buy the item at my work and return it at Walmart with no receipt. Guess what, Walmart refused my return. They don't always accept returns without receipts...you know that right?
Posted by Anonymous on 2010-06-02:
You could always sell them on Craigslist..or donate them to a local charity.
Posted by Anonymous on 2010-06-02:
Ytrop, I've never had a problem returning something to walmart. Usually seem like reasonable people to me. Perhaps I just have an honest face.
Posted by Fufu487 on 2010-06-04:
OMHO, common sense would mean keeping the receipt for any large purchase. Common sense should apply to consumers aswell
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Mistreated Employee
Posted by Salpha47 on 10/08/2011
I went to Big Lots a few days ago to return a product and the I was greeted by a young man with an adorable accent. He took me right away and started the return, but something went wrong within the return itself. Soon after his line got longer and he called someone to take over a register so he could help me and figure it out. He then called a manager on a walkie talkie and asked for her help so he could show her what the screen was telling him. She literally told him, I'm busy so figure it out with yourself. I couldn't believe she said that to him! He was trying so hard to help me and give me the money back and she literally kicked him in the teeth! That poor young man didn't deserve that at all as he was so pleasant with me and polite. After 10 minutes he figured it out and I got my money back and he apologized that it took so long. I really wanted to get a look at who the manager was because I wanted to report her for what she "didn't" do and that was get off her rear and help out a fellow employee. Shame on her.
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Posted by jktshff1 on 2011-10-08:
"she literally kicked him in the teeth" that is an assault and the police should have been called, but that is not what happened. He figured it out himself and probably is a better employee with the knowledge he has. The supervisor could have handled it differently, but stuff happens.
Posted by 2inform on 2011-10-09:
Is it possible the manager couldn't come because she was helping another customer or possibly completing a time sensitive task?
Posted by ChuhBaca on 2011-10-09:
I don't think it really matters what the manager's situation was, the manner in which she spoke to this employee was bad enough to where we have someone posting about their experience here. Even if she couldn't rush to an employee's aid, she should have done so in such a way that wasn't snippy to the employee and offensive to the customer.

In closing, please help stop the spreading of the misuse of the word "literally".
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Just mean!
Posted by PamKim on 03/19/2011
RIVERSIDE, CALIFORNIA -- Well, I went to this Big Lots store in Tyler Avenue last week to get a twin size mattress, they had the one I was interested in, they showed it to me it was at the back of the store and it was available. I asked them if I could pay for it on that day and go pick it up next day in the morning because I didn't have a truck. I just wanted to hold it because it was the only one available, well, the manager of that store said no! she said they could not hold it for me and I better come back next day for it, period. Next day, I got a truck and went to the store in the morning, guess what? she had the mattress on hold for someone else, I thought she said they could not hold anything, but she did it!

The salesperson told me the same mattress they showed to me was now on hold for someone else, of course I got upset, they didn't want to hold it for me but they did hold it for another customer. I am not going back to that store!
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Posted by Alain on 2011-03-21:
Contact Big Lots about this via http://www.biglots.com (click on 'contact us' at the bottom of the page in fine print) or call their corporate office in Ohio at 614-278-6800.
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