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Posted by on 08/15/2001
MISHAWAKA, INDIANA -- On March 4, 2001 I entered the Mishawaka, Indiana store to look at some bedroom furniture. After much discussion with the sales clerk, my husband and I decided to purchase 1 each of the following items:
1. 60980842 Right wall unit
2. 60980883 Pier
3. 60980834 Left wall unit
4. 60980891 Chest
5. 60980859 Dresser
6. 60980867 Mirror
We were informed that it would take a couple of weeks for the furniture to arrive, with which we had no problem. Weeks turned into months. During those months my husband called weekly. We were given various excuses and below is a sample:
1. We are short staffed and cannot go get the one in the other store
2. We can’t find one piece
3. The other store manger will bring it when she visits this store
4. We don’t have anyone to go and get the items
5. We sold out and are looking for the items
6. The other store refuses to send the items to us
We even spoke to the other store that also promised to bring the items down when they were visiting the Mishawaka store. We never heard from either store when they promised to call back.

To help keep me as a potential future customer, I would like the following:

I am appalled at the action of your store clerks and am greatly disappointed in the service. I have shopped in the other stores many times and this will be my first and last time in the furniture department. It was a very nice bedroom set and I made arrangements to get rid of my other furniture in expectation of receiving the Big Lots one. I finally went to collect the money that I paid down in August. I have not had a good explanation or apology and would appreciate one

At the very least I would like a response from your company regarding this incident. Thank you for your time.

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Posted by firstrateconsumer on 2007-08-31:
It's a Big Lots store for heaven sake - seconds, junk, seconds and more junk - overruns - junk that didn't sell in a retail store - what in the world did you expect to get from Big Lots??????????????
Posted by dragonwarrior333 on 2009-08-08:
never buy furniture from them for the love of god do yourself a favor go to a furniture store they are way cheaper than big lots at least with them you know you have quality product.
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Big Lots Sells Remanufactured Items
Posted by Lakeland on 08/26/2006
DALLAS, TEXAS -- Be careful if you shop at Big Lots. I bought what I thought was a new in the box carpet shampooer recently. When I went to order an attachment, I discovered that I had actually purchased a remanufactured machine. I did not see any notices posted in the store or on the outisde of the box warning that the product was not new. I contacted the store manager and was told that remanufactured items are sold as a matter of policy. Whenever I shop at Big Lots, I am always on guard for deals that seem too good to be true and consistently avoid any purchase of off brand items. In this case, however, I felt confident that the Bissell name on the product would assure reasonable quality. Although the store manager stated I could return the merchandise, I wonder how many others discovered they had bought a remanufactured small appliance when they tried to obtain warranty service after the "90-day" warranty period provided on rebuilt machines.
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Posted by Hugh_Jorgen on 2006-08-26:
I have always found Big Lots to be very upfront about remanufactured merchandise - it's always been listed on the box or on the sign in front of the item. At least they are willing to take it back with no hassles.
Posted by you r stupid on 2006-08-26:
I have shopped at Big Lots for years and I have always seen the sticker they put on reconditioned stuff. Well all you would need to do is take back the box and your receipt and show them where it doesn't state this info.
Posted by DebtorBasher on 2006-08-26:
I agree with Hugh...there usually is a notice on the box. Big Lot's merchandise isn't ALWAYS re-manufactured, but when I buy I still buy with the possibility that it is...also, I've noticed in their newspaper ads that they will print right in the ad if it is a refurbished item...that's why their prices are low...(most of the time). They do have a good return policy, even without a receipt, they will give you a credit on a gift card as long as their price sticker is still on the product.
Posted by Noneill on 2006-08-26:
Our local Big Lots recently started selling frozen food. Scarey.
Posted by DebtorBasher on 2006-08-26:
Don't be afraid of their frozen foods...I've bought frozen food from them in the past (they no longer offer it) and it's always been as good as the grocery stores but with much better prices.
Posted by Anonymous on 2006-08-26:
I believe slim buys his adult diapers there.
Posted by Anonymous on 2006-08-26:
Basher's prolly right but I'm with Noneill on the food, frozen or not. Big lots does state remanufacture but it's easy to miss if you're not paying attention. Thanks Lakeland for the reminder!
Posted by Frenchie on 2006-08-27:
Just a little note -- look at a lot of computers in any store, whether big, small, well known, etc. and frequently (not always) it will state "some parts may be remanufactured" or words to that effect, and most never pay any attention. I don't shop much at Big Lots (too far from where I live) but I have always liked them.
Posted by DebtorBasher on 2006-08-29:
I just bought a new all in one printer/scanner from Staples about two weeks ago...Now, Big Lots has them for $20 less than I paid, but the ad says that they are reconditioned and has factory warranty.
Posted by GenuineNerd on 2008-04-21:
Remanufactured appliances and electronics are common at Big Lots (and similar places, such as Value City or other "closeout" retailers.) Often times, remanufactured items are a good value, but other times, they are just someone else's problems. As for Bissell, most likely they farmed out their manufacturing to China years ago, like most other small appliance and electronics manufacturers, and the Chinese-made items often don't have the same level of quality as when the same item was once made in the USA. Anymore, "made in China" means that the item is "disposable"...meaning that it isn't worth repairing, or will cost more to repair than to purchase a new one. I'm still using a 1960's Landers electric mixer that once belonged to my grandmother, a 1960's Rival can opener that I bought at a rummage sale, and a 1980's Mr. Coffee that I bought at a Goodwill store. All 3 items were made in the USA, and are still working well. The Rival can opener replaced a 3-year-old made-in-China Betty Crocker can opener, which quit working when the can opener's gears started grinding. That Bissell you bought is definitely junk. It's probably not the same Bissell that once made those reliable "Grand Rapids" carpet sweepers that seem to last forever. I have a Bissell Grand Rapids sweeper handed down from my grandmother, and is about 75-80 years old. It's all metal-except for gluing the rubber bumper back on, it still picks up dust and dirt better than my Chinese-made Shark Euro Pro, which is about 5 years old now, but would now only work about 10 minutes on a battery charge now. Made in China = Chinese junk.
Posted by dragonwarrior333 on 2009-08-08:
they should have a warning label on the doors enter at your own risk.
Posted by biglotsemployee on 2010-02-24:
Big Lots sells broken items and if they are not broke when you buy it they will be broken by the time you get it home.
Posted by Brandon on 2013-04-27:
I bought a re-manufactured vacuum at Big lots 7 years ago for $40 and it is still working great. the item was clearly marked that it was re manufactured and was reflected in the price.
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Constantly Given 3rd Degree by Employees
Posted by Johnsonjane708 on 01/18/2013
BRIDGETON, MISSOURI -- I went to Big Lots to do research. Customers are to give purses and backpacks to the cashiers or else they are not allowed to shop there. They probably want to cut down on shoplifting but truthfully you can shoplift without those things.

If you appear bulky, an employee will stalk you throughout the store, stop you, and tell you to unzip and take out all the things from within your bags. They'll tell you to search your pockets and take everything out. If you don't comply, they threaten to call the police so it's best not to cause a conflict.

The employee who did that never smiles. Never says "How are you?" Never seems to say anything nice to customers. She only talks to customers when she finds them suspicious. It's not race related either so don't worry, they do this to all bulky looking or purse/bag carriers.

But then again that same employee said in the usual rude, sassy tone "You do know you cannot wear that scarf around your head?"

She fails to speak in a polite way as usual. I think that comment would be offensive to Middle Easterns to be honest. She didn't even bother to know if I was wearing the scarf to protect a possibly balding head due to chemotherapy.

But I guess they don't want potential shoplifters to hide their identity. They're against wearing medical masks for that reason too and my relative has a respiratory problem.

The prices are some of the lowest I've seen for toys at least. The snacks and foods are priced ok... could be lower. Some of the things like iPhone cases and silicone coin purses are WAY overpriced and can be found on the internet for like 1/8th or 1/4th of what they're selling it for.

This store is full of mainly cheap items from China that you don't really need but are nice to have. For electronics, they're not reliable. The food is mainly candy and packaged cereal, junk food, things that are almost/beyond expiration. Big Lots sells lots of secondhand items that bigger stores cannot sell I hear. So you get what you pay for.

So... if you want cheap toys and headphones I suppose this is an ok store. Everything else is ok priced... I found My Little Pony toys (Traveling suitcase pony edition) there for $5 each when they're like $7 each on Amazon. I can't find other places that sell them for lower.

Thrift stores are better... But honestly you have to be tolerant about being treated like a criminal and being stared at. Shoplifters aren't tolerated in any store to keep prices low you know?

Sub par items, sub par employees...
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Posted by leet60 on 2013-01-18:
I find the post somewhat confusing. Initially it is indicated that you have to give purses, backpacks etc. to the cashier to shop. Later the post indicates you are followed and possibly stopped if you are carrying bulky bags, purses etc. Could they be left in the car? Are the items not being left with the cashier upon entry?

I have always understood Big Lots to be a reseller of overstock type merchandise, so I expect little more from them when I shop there.

I would not "turn out my pockets" on demand of a store employee, it is unreasonable to be searched by a store and were I asked to do so I would simply leave or let them call the authorities.

Posted by shayen on 2013-01-18:
I agree with the above poster. I would never leave my personal belongings with an employee and I would let them call the police if they accused me of anything or "demanded" I empty my pockets. I've never had this experience in the different Big Lots I've been in. In fact, I've never seen or heard of anyone having this experience before.
Posted by trmn8r on 2013-01-18:
As leet pointed out, there are some inconsistencies in the story, with both the question of whether bags may be carried around the store as well as unreasonable searches. My understanding is that unless you are seen taking something, they can't make you "turn out your pockets," but I may be wrong.

The thing that jumps out at me is that as described this store has a HUGE problem with shoplifting. Unlike a WallsMart, they can't afford to have 1,000 cameras running per store, and people monitoring them. I wouldn't be surprised if employees were lurking around being nosy, but there are limits to what they can do.

The OP's take away sounds like a good call - this store is good for shopping for a limited number of things - as many are. Personally, I wouldn't shop there. Helpful review.
Posted by Obsfucation on 2013-01-18:
If they threaten to call the police, invite them to do so. You haven't got anything to hide, right? Then if they really do call, let them explain to the cop why they called them in.
Posted by madconsumer on 2013-01-18:
how horrible is this? i agree, i would never leave my personal items for the cashier to hold while i shop. with them following you around like that, i would be concerned for my safety. this borders on stalking to me.
Posted by johnsonjane708 on 2013-01-19:
I'm the original poster, I just wanted to add that if you didn't experience this, your Big Lots must be way different from mine.

The Big Lots that does all the stalking and demanding purses to be left with the cashier is at:

10415 Saint Charles Rock Road St. Ann, MO 63074
(314) 429-6120

Employees do this with the nearby Family Dollar too.

At Big Lots I was really concerned when the employee KNEW where I kept my wallet in that backpack (was going from the library to Big Lots, so that was why I was carrying it) Many people would assume people carry wallets on their person right? I went to pay for the item and she said "You can get your money from here now." and pointed to the backpack. I was like RED FLAG RED FLAG but it didn't look like any thing was missing...

I had items I previously purchased from there like cosmetics. I had them in my bag. I hid it in my coat because I didn't want to leave my belongings at the cashier again.

I had the cosmetics because I like to put on make up on the go. I didn't have my receipt. I guess that was pretty dumb of me.

The employee threatened to call police and told me never to come again and if I do, the police would be called. She confiscated all the cosmetics I purchased. Even a can opener in my bag that wasn't even marked with a Big Lots sticker. (I kept one in my bag to open pet foods for stray animals nearby)

I felt really violated. But I did what the employee asked because I didn't think the police would believe me since I didn't have the receipt. I was scared so I complied with the employee.

None of the local stores gave me this treatment except for Family Dollar and Big Lots. Why is it that the cheaper and more poor quality the goods the stores sell, the more aggressive they are with potential shoplifters?

I'm never shopping here again. Prices on the internet are cheaper anyway. :/ Try eBay, Amazon... Newegg, whatever. Just not this place, my gosh.
Posted by Johnsonjane708 on 2013-01-19:
@leet60, to clarify, if you're bulky looking, they'll ask you to unzip and reveal yourself, turn out your pockets.

I meant that if you're hiding a bag within your coat, since some customers don't want to leave their bags by the cashier, they'll make you take everything out.

I didn't want to leave my bag by the cashier because she knew exactly where I had my wallet in there. I don't even know why she would need to know what was in the contents of my bag upon entering the store. I was creeped out.

But it could be because there are products placed at the entrance of the store before you even meet the cashier.

Again this place is at

10415 Saint Charles Rock Road St. Ann, MO 63074
(314) 429-6120
Posted by Soaring Consumer on 2013-01-19:
Personally I have never experienced anything like this at the local Big Lots stores in my area, I suggest possibly contacting Big Lots corporate office because this treatment might be a violation of some of their customer relations policies.
Posted by Johnsonjane708 on 2013-01-19:
You know what, I think I may have been discriminated against somehow. My other friends said they visited Family Dollar (they did the same thing) and Big Lots recently and they didn't receive this treatment.

It seems others didn't receive this treatment either.

Why is it that when I walked into Big Lots for the first time ever, they told me to leave my backpack up at the cashier?

Something is not right. My friend takes her huge purse there and they don't make her do this. Are they judging me by my appearance? I feel very angry and violated.

I have shopped at more expensive stores and they never gave me this treatment. cheap little stores are so dedicated to protecting their cheap little merchandise it seems. Gosh.

This happened at

10415 Saint Charles Rock Road St. Ann, MO 63074
(314) 429-6120

Don't forget it.
Posted by leet60 on 2013-01-19:
@johnsonjane. Thanks for the clarification. I find their treatment of you appalling and I would at this point "vote with my wallet" and never shop their again.
Posted by Johnsonjane708 on 2013-01-20:
You are welcome and thank you for being supportive, leet60.

I only stopped by there because I like to get out of the house and look at things, but not always buy.

I am sorry that I said they did this to all customers. I just assumed that because they told me it was store policy when I questioned why I should leave my bag with the cashier.

I didn't think much about it at first because I thought "If they do this to all customers, I guess it's ok."

I feel very offended and just sick to my stomach. I don't know why they did this to me but I will be asking someone to help me investigate this matter.

I will never shop there again. I only shopped there because I felt sympathy for all people in this economy and wanted to stimulate it by helping local businesses with my purchases.

They expected me to trust them with my bag which contains my bank debit card, driver's license and cash. They expected me to trust their word that it was "store policy" to leave my bags with the cashier. And I did.

But they will NEVER give me that kind of trust and that isn't right. They should be serving me, not expect me to serve them.

Even stores with few cameras like Big Lots never treated me like this and they were always so kind to me. I'm really sad that there are people out there who treat customers AND employees this way. (I have heard from other reviews Big Lots employees have been given this kind of intimidation treatment as well)
Posted by richeee on 2013-05-26:
I am a security specialist.In calif. they cannot force you to take everything out of you pockets while inside the store.They must wait until you are leaving the store and they can only stop you and ask you to remove everything after you get past the point of sale.I have done this many times.I use blue-tooth ear piece and am told by the employees that a shoplifter is leaving.
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Refund policy
Posted by Heard it all on 02/03/2011
I have worked for Big Lots for 9 years and I feel the need to enlighten you all on the policies. First, on the back of EVERY receipt AND listed on the big policy board above the service desk, it states" no receipt, no return",that simple. Now, if you received it as a gift and don't have the receipt, be a nice person and give it to someone else or sell it. I have had loss prevention emails stating that we are NOT to do a refund without a receipt. Loss prevention is the one I listen to BECAUSE they can determine if I keep or lose my job. Since I have a family to support, loss prevention's request prevails over any customer who wants to pitch a fit or complain. Besides, if you received something as a gift, it's WRONG to want a refund, you did't buy it in the first place!

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Posted by raven2010 on 2011-02-03:
I agreed until your last statement. many large chain stores give git receipts for this exact reason.

There is nothing wrong with wanting a receipt for a gift, IMHO.
Posted by Anonymous on 2011-02-03:
Raven> I too was on board until the last condescending and judgemental comment. Everything else is pretty spot-on though.
Posted by Anonymous on 2011-02-03:
Customers tend to think that the sales associate is just being mean by saying 'no' and exceptions can always be made. They don't realize that the associates are not allowed to make exceptions and can risk losing their job. Either that or they don't care because they think they are more important than the employee
Posted by Anonymous on 2011-02-04:
I agree 100%. everyone should work retail just once in their lives to see how vile, petty, and truly mean a lot of people are. A lot of people with the empowerment of being a customer show their true colors thinking the customer is always right. They think it's their right to treat the employee as their serf. I understand the feelings of the OP.

Posted by Ytropious on 2011-02-04:
The thing is, I believe it's not the stores job to ask if you want a gift receipt, it's the gift givers problem. If you didn't get a gift receipt blame the person who gave you the gift.
Posted by heard it all on 2011-02-04:
Hello all, I have been a retail manager for over 20 years and I have heard it all.It is my job to make the customer happy and I always try my best BUT that invisible line exists between your satisfaction and my employment.I cannot afford to lose sight of that line.
Posted by Skye on 2011-02-04:
It's not wrong to want to return a gift you received. Once you receive it, it's yours to do with as you like. Receipts are just a fact of life these days, and a good one.

We all have heard stories of people who walk into stores, pick merchandise right up off the floor, to return it to customer service for a cash refund. Stores have every right to request a receipt.

I agree 100% with Yt's comment. The purchaser of the item is responsible for asking for a gift receipt. But Target rocks, because they always ask if we would like a gift receipt.
Posted by Starlord on 2011-02-04:
Crystal and I have both worked Loss Prevention, and she had a good case once. A gentleman brought a piece of merchandise to the customer service, stating he had bought it a couple of days before, and wanting a refund. Crystal sensed something not quite right and called the department manager where the merchandise came from. He told her to stall the guy until the police got there. Between her and the officer, they got the guy back to the security office. It seems the merchandise was brand new and had just been put on the shelf that morning. Slam dunk case, perp arrested and convicted.
Posted by heard it all on 2011-02-05:
I'll be saying this until the I turn blue in the face but in order to avoid all this trouble,keep your receipt.There were over $3 MILLION in fraudulent refunds in one year at my company.What if your company lost $3 million to fraud in one year,you would demand a receipt as well.
Posted by abaddon on 2013-01-06:
The middle ground is an exchange, but no refund.

@sStarlord - your scenario is full of holes. if you did't see someone steal something or cannot correlate them to the theft there is no case. sorry to burst your bubble but they let that guy go. nice try
Posted by Lou on 2013-01-30:
Clearly it is not the employee making the rules only following them. I do, however, think that Big Lots can identify there own products and see no reason not to issue a store credit. You get your merchandise back -- especially if it is unopened and can resell it, and you give a store credit and have a returning customer. Therefor I don't see you loosing anything. Am I right?
Posted by Cr miles on 2013-12-05:
I will not shop at big lots anymore.
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Big Lots - Return Policy is not Customer Friendly
Posted by JodieB on 12/21/2009
Just be aware that Big Lots will not even give store credit for a return if you don't have your receipt. Even when the package clearly says Big Lots. You are stuck with the item. If it was a gift and you'd rather exchange it for something you could actually use, you're just plain out of luck.

Wake up and get with the times, Big Lots. This store is the only one I have found in my area that doesn't value their customers. Hopefully they will lose several customers after they realize this policy.
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Posted by Anonymous on 2009-12-21:
What is your return policy?

Merchandise must be accompanied by the original sales receipt and is required for all refunds and exchanges. Purchase must have been made within the last 30 days and the merchandise must be in its original condition, complete with accessories, packaging and instructions. Refunds will be issued based on the method of payment (i.e. cash for cash purchases, credit on a credit card for credit card purchases, etc.).

Posted by Ytropious on 2009-12-21:
You could have gotten it from the goodwill for all they know.
Posted by Anonymous on 2009-12-21:
I think the OP understand the return policy but my understanding of the complaint is they want it to include returns with no receipts. Walmart does this and gives store credit for any returns over 25 dollars and actual cash back for under 25 dollars, at least according to the website.
Posted by yoke on 2009-12-21:
If it is a gift and you want to exchange it for something you could actually used then ask the gift giver for the receipt.
Posted by Skye on 2009-12-21:
Donate it to Toys for Tots.
Posted by jktshff1 on 2009-12-21:
Or to the children's hospital.
Posted by Anonymous on 2009-12-21:
They do value their customers. You know...the ones with RECEIPTS.
Posted by i_am_canadian on 2009-12-22:
Sounds perfectly reasonable to me.
Posted by PepperElf on 2009-12-22:
toys for tots ftw =)
Posted by Buddy01 on 2009-12-22:
Toys for Tots is an excellent idea. Just because something has Big Lots tags and labels doesn't mean it was purchased there. People steal stuff or pick it up off the shelf and then want to return it without a receipt. It is the people who do that who ruin it for the honest people.
Posted by Anonymous on 2009-12-22:
lol complaining over a 12 dollar barbie doll.....seriously? ugh people irritate me.
Posted by goduke on 2009-12-22:
Big Lots is a liquidator clearning house. You went there because you wanted the cheapest price you could find. The cheapest price also comes with a service pricetag -- a very strict return policy. You want to return things without a receipt and get a smile? Go to Neiman Marcus.
Posted by Starlord on 2009-12-23:
What is so hard about 'No tickee - No laundly?'
Posted by lacey2 on 2010-01-05:
Most if not all of the toys that Big Lots sales are clearly marked on the box that they are from Big Lots so not knowing where it was really from should not be an issue. My daughter received duplicate presents for Christmas and the boxes are clearly marked that they are from Big Lots and they will not exchange them for something more useful for her. My family will not be shopping at Big Lots again due to their poor customer service.
Posted by Anonymous on 2010-01-06:
lacey, it doesn't matter. Without a receipt, you can't prove it didn't come from a yard sale. Why should BL take the hit when you can't prove purchase? I remember the days when it was common sense to have a receipt to make a return. I remember when it was standard procedure. Whoever made returning with out a receipt the honor system is a moron.
Posted by biglotsemployee on 2010-02-24:
Big Lots does not care about what their customers think or their employees. I worked their several years and they set these silly policies and expect the manager to carry it through, The Dm's however if you can get in touch with one of them will gladly help you so you dont get them in trouble with their boss. Its a messed up company and you are better off staying away from them. You can get better deals at WalMart or Kmart.
Posted by Freddy2Times on 2010-10-13:
I agree with Buddy01, if you don't have proof of sale, then how the heck would the store know you didn't just get the item off their sales floor and are attempting to steal the "refund".

If you refuse to patronize all stores that DON'T do receiptless refunds, you'll soon find yourself with no place to shop.
Posted by heard it all on 2011-02-05:
Big Lots return policy is clearly stated on the giant policy board over the service desk,on the back of every receipt AND over the in-store music system.Not enough for some.
Posted by Skye on 2011-02-05:
Receipts are a part of life. You have to keep them because you never know. I have a huge shoe box from my hubby's boots I decorated and throw every receipt in there, from everything. It takes a second to do. I learned way back, that one receipt I decide to toss, is the one I'll end up needing. Better to be safe then sorry.

There will always be people who think they should be the exception to the rule, for just about everything. After all, we're all only human.

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Posted by Xoxomissgarcia on 04/13/2009
I am a Big Lots CSS. I work in customer service. And would just like to express a little something off the record, (outside of work). I notice there are a lot of complaints toward refunds. One of the complaints I read was about not being able to get a refund without a receipt. The reason for that is not because we think you stole the merchandise, although that is a common problem, but because our registers will no longer let us complete a refund or even exchange without scanning the barcode on the original receipt. I don't know if all Biglots are the same, but all the stores in my region are doing this. The systems will update little by little, right now, the receipts automatically expire and will be of no good use after 30 days of the purchase date. Basically, we need a receipt to scan in order to process the refund through our system to update inventory. Not because we think your a thief. Also, when customers say they got it as a gift... We cannot accept those type of refunds either because we do offer gift receipts on all purchases.

And on another note... From what I hear... Biglots will no longer be sending the weekly ad through the newspaper or postal mail. Therefore we are encouraging customers to join our buzz club. Its an online club where members receive the ad 2 days prior to the release date, also if you save your receipts of 20 dollars or more you will be able to earn coupons up to 30% off. Go to Biglots.com and join!!! :) And like I stated before.. I'm not entirely sure if this is for all big lots stores. So find out first!
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Posted by Anonymous on 2009-04-13:
Thanks for the information. What kind of store is Big Lots for those of us that don't know?
Posted by Anonymous on 2009-04-13:
Just, Big Lots kinda reminds me of a smaller KMart. They sell furniture there, household supplies, etc. all at discount prices
Posted by Starlord on 2009-04-13:
My wife and I love Big Lots. Basically, it is a store that sells manufacturer's over-runs and seconds at huge discounts over what other stores charge.
Posted by DebtorBasher on 2009-04-13:
We have several Big Lots stores around here...I love those stores and I go there before I go anywhere else.
Posted by BokiBean on 2009-04-13:
missgarcia, thanks so much for your info! I started on this board with a complaint about Big Lots (even though I LOVE me some Big Lots) and not taking a fleece vest back without receipt. Your explanation makes sense and I had to admit that I was horrible at saving receipts in general.

I gave the vest to a friend who was very happy with it and wears it constantly and after pouting a bit I went right back to shopping with Big Lots on a weekly basis.

Thanks for the heads up! VH Post.
Posted by Anonymous on 2009-04-13:
Very helpful. Thanks!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Issues with Signage
Posted by Karin_lindgren1 on 03/26/2014
GREENACRES, FLORIDA -- As a Big Lots employee, one of the greatest stressors in my workplace is numerous complaints about signage.

1. An end cap of cookware was signed $4 TO $18. Many customers thought they could buy four items for $18. I had to explain over and over that the sign said that prices ranged from $4 to $18 per item.

2. On a recent Friends and Family Day, a sun shelter that normally sells for $105.99 was signed simply "$84.79". One customer insisted to me that she should get 20 percent off the $84.79 price. I showed her how it worked, scanned the item and showed the usual $105.99 price, then scanned the F & F coupon to show the $84.79 price, and explained that said price was for that sale day only and that she was indeed getting the item at the signed price. She lectured me for a few minutes about how misleading the sign was, which held up my line, and then, two weeks later, called corporate to complain about me, not the sign!

3. This week's ad features "sandals" for $2. The ad signage also says "sandals". The actual featured item is rubber flipflops like those most of us have worn since we were kids. One woman wanted to buy a pair of men's $10 sandals, a $6 pair of women's leather thong sandals and a $5 boy's pair of canvas camouflage sandals for $2 each. The MOD let me change the prices to please the customer. It cost us $15 shrink.

Customers, please read the signs carefully!

The vast majority of signage issues are from native speakers of English, not people who have come to the States from other countries. In light of this, there might be a problem with signage ambiguity, so I ask corporate to please review signage policies and procedures so that signs are easily understood.
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My Husband an I Had a Real Good Experience With the Managers and Cashiers.
Posted by Canstead on 03/03/2014
Ray (store mgr),lee, Diana, and Sam has real great with helping us making sure we was satisfied with our purchase..we went to the store Friday, Saturday, and Sunday.we got great deals every visit....thank you

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StarStarStarStarEmpty Star
Excellent Customer Service
Posted by Smills216 on 12/14/2013
Every time I go into the Dunmore Big Lots it is always swamped with people. The employees are always working hard to get the customers in and out. The managers there are very helpful, I've asked for assistance from Brittany many of times and she is always very helpful and does what she can to make my experience there great. thumbs up!!
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Excellent Service
Posted by Martha.compton on 12/12/2013
Betty and Tina at the Big Lots in Martinsville, VA were so helpful when I checked out. Wish more clerks were like them!
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