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If you want reason to kill yourself, please by all means think about applying at Big Lots!!!
Posted by on
OCEANSIDE, CALIFORNIA -- This place is a horrible place to work. It is minimum wage hell. Supervisors and managers to do not fully explain policies or rules and then get mad when you do not comply with the rules they never explained. They make you follow stupid rules that you know are just going to piss the customers off. If you like to help ppl and actually apply your knowledge and time to help their needs, this job is not for you. I've wanted to go home and shoot myself many times due to the quality of the treatment of employees. I do recovery part time, and cashiering the other half, and let me tell you. This place at the end of the day always ends up looking like a zoo. The organization system they give us to follow is horrendous, and if you try to go above and beyond to fix it and make it look nice and do not finish in time you get penalized. They give you three hours at the end of the day to recover the sections and expect it in tip top shape, but like I said, if you REALLY make sure it is in tip top shape and don't finished you get penalized, so it still ends up looking like a zoo at the end of the day. There is only three of us most nights, plus the 5 something carts of go backs we are usually left with at the end of the day. At the register, no matter how busy, even if there are customers backed up all the way to the aisles, we must hound each and every customer to join our rewards program or else we get written up. It does not matter how many ppl are back there in line and how you just want to get them out quickly, you HAVE to take the time to hound each one about the rewards club. No matter how annoying it is. My managers are b***hy, and I think there may be some kind of racism or favoritism of race going on for whom gets bumped up to management. Not proof, just a theory. But still nonetheless, this is a horrible place and I advise you go work at Wal Mart or something. This place suckss!!!
     
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madconsumer on 2010-11-27:
if you find it bad, contact your local labor board and file a complaint.
Skye on 2010-11-27:
OP, we've all had jobs or bad days at our jobs, but I can say with total honesty, I've never thought about killing myself over it. You sound so miserable. Please take care of yourself, and find another job. I know things are tough out there, but a job that would make you consider shooting yourself, is a job it's time to leave. Please take care of yourself.
Anonymous on 2010-11-27:
They should have given you an employee handbook with all the rules, or should at least keep one around or tell you where to find it (some companies keep the handbook online). A lot of retail stores require that employees ask customers to join a rewards program or sign up for their card. It takes two seconds to ask and most customers don't care that you're asking. As far as wanting to kill yourself, well maybe you should seek some therapy as you may be depressed
trmn8r on 2010-11-27:
If you really have left work with thoughts of suicide, it just might be time to look for a new job. That has never happened to me, and I have had several jobs where things were wrong that were out of my control.

I've heard that even comments on consumer websites have led some people to consider suicide. Imagine - someone reading something on my3cents that would make them think of that.

I hope you can find a way of changing your outlook or situation so that you may have a healthier life.
Anonymous on 2010-11-27:
Imagine that...
jhk on 2012-04-02:
Well to all of you who replied I am sure that that person didn't really mean what they said about killing themself. Besides, my wife used to work there and everything that was said was true. I encouraged her to quit!
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Anti-Consumer Attitude
Posted by on
I shop at Big Lots because they have good sales on many items. However, many of their prices have gone up considerably within the past three to five years. That narrows the margin between their originally good prices, and the prices of competing stores. Big Lots is slowly losing its appeal to thrifty consumers.

As far as customer service, their clerks have always seemed bored and robotic to me. On six occasions in two years, clerks have forgotten to place purchases in the bags before I left the store. This happens more at Big Lots than any other store I've frequented. It's evident that this company doesn't make any effort to motivate personal enthusiasm in its employees. To add to my several unpleasant experiences at Big Lots, I've witnessed blatant rudeness from clerks, who seem to develop a sort of mob-mentality when dealing with customer complaints during checkouts and returns. It is not unusual for two or three clerks to gather behind the checkout counter and address a single customer "en masse". This is very juvenile, and rather obnoxious. It is an "us against them" attitude which no proper business would want to portray to the public.

Returning anything at all to Big Lots means the consumer has to deal with the "third degree". If you don't have a receipt you might as well give up. This doesn't happen as much with other stores that take the time to research transactions via computer, if necessary.

Case in point: I was assured by a clerk that I could return something after the 30 day limit on returns. I told the clerk BEFORE my purchase exactly when I might make the return (to the day) because it was a gift to be given after the 30 day time limit for returns. I asked, "Would it really be alright to return it after 30 days?" The clerk said, "Absolutely! No problem." Still, to feel really comfortable about this, I asked a different clerk the same question, and he told me that there is a very liberal policy on returns after the 30 day limit- not to worry. Because of these assurances, I felt at ease making my purchase at that time, thinking that there would be no problem with stretching the return time period by two weeks. Looking back, I probably should have asked the workers to sign my receipt. But who thinks of those things during what seems like a friendly, respectful transaction?

The gift for my friend didn't work out, so I took my receipt, and the unused item back to Big Lots in its unopened packaging. But... it turns out that both clerks had misinformed me at the time of my purchase. This misinformation caused an embarrassing scene. I was told that never would a clerk who worked there assure me that I could return something after 30 days, nor that another clerk would have told me that there was a liberal return policy. Suddenly there were three rather nosey Big Lots employees at the checkout stand, who presumed to tell me what two other clerks had said six weeks prior, when they were not even there. Although they had no way of knowing what had been said, and were absolutely in error, they pretty much told me I was lying about my experience. One clerk mentioned she could lose her job if she let me return the item. I was flabbergasted, and very much offended by it all.

I decided to call the main office and was treated even worse. The manager there told me I didn't even deserve a store credit, but that he'd give me one anyway. Gee, thanks. Whatever happened to the "good will" policies that didn't make a consumer (a repeat shopper at that) feel embarrassed and defensive?

I won't be frequenting Big Lots as often now, and I believe I'm not alone in my disappointment with this company. There are other stores that treat their customers with dignity, and still have fair prices which don't escalate every year. Those other companies are wise enough, and flexible enough, to think outside the box when it comes to dealing with the public. Good public relations = good business.

     
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goduke on 2010-09-03:
Let's be honest about what we're dealing with here. We're not talking Macy's or Nordstrom's. We're talking Big Lots. Like Walmart, folks are shopping there because it's cheap, not because it has stellar merchandise.

It's obviously never o.k. for either customers or employees to be rude to each other. That's a given.

But things like "good will credits"? Big Lots isn't concerned about good will. They know folks don't shop there because of good will; folk shop there because it's cheap.
jktshff1 on 2010-09-03:
If you ain't got it in writing, it don't mean anything.
Alain on 2010-09-03:
Jktshff, you're liable to get carpal tunnel syndrome from writing that so much!
jktshff1 on 2010-09-03:
Yea, kind of like "look at the other global tell comments" thing. Keeps me out of trouble.
Alain on 2010-09-03:
Don't know if the rules allow this, but LOL!
Venice09 on 2010-09-03:
You can complain but you really can't make stores be the way you want them to be, and the same goes for employees. You obviously don't like shopping at this store anymore for various reasons so it's probably a good idea to just stop going. You have so many issues with them that it's unlikely you will ever be pleased again. If enough people feel the same way, business will go down and they will either be forced to make changes to close up shop.
momsey on 2010-09-03:
If you've witnessed so many times how badly trained the workers are at Big Lots, why would you take one's word that the store policy (that you're well aware of) will be waived for you?

Sure, it's a valid complaint as far as rude and badly trained staff, but you say yourself you will continue shopping there. That proves goduke's very accurate point that people don't shop at Big Lots because of any good will. They (and you) shop there because you get cheap stuff.
Anonymous on 2010-09-03:
I go to my local big lots from time to time, and also noticed the "robotic unhelpfulness" of the employees. I wouldn't say they are all like that because I found a great deal on a coffee table at a big lots once and the furniture guy was very helpful. So they're not all that way.
Starlord on 2010-09-03:
The people at the Lacey, WA Big Lots must be a very special breed, because they are helpful and polite. They do, however, enforce the 30-day return policy, and strange as it may seem to the OP, they do require you to have your receipt. Thirty days means thirty days, not 45 or 35, but thirty days. What makes you so special that store clerks should violate store policy for you?
Ytropious on 2010-09-03:
It's not just BL, most places treat their employees like crap in the retail world. Long hours, less than pleasant customers, managers who don't care, crappy pay, it all adds up.
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Unfair Treatment
Posted by on
WEST JORDAN, UTAH -- Renae, who claims to be the store 'manager' at Big Lots #4485 (90th and Bangerter) kicked my kids out of the store because my 14 year old daughter was not using a chair to her standards, and then got 'mouthy' in her opinion. What the so-called ‘manager’ didn't know was that I was one aisle over and heard the entire conversation.
My 14 year old daughter was sitting on a floor model chair with one leg over the side. This employee asked my daughter to "sit like a lady". My daughter complied by setting her other foot on the ground, and responded with "Okay". Renae then snapped back by telling my daughter “There you go; now you’re acting like a normal person". My daughter told her she was a normal person, and that "you don't know me". This must have been what Renae found to be 'mouthy' because she proceeded to speak to my daughters in a very loud and even more condescending tone.
She asked if they “wanted to leave” and told them that “we can play it this way. Is this what you want? Well, is it?” Both of my daughters answered only with “no” more than once, but Renae was already calling security to escort them out. My 11 year old daughter told Renae she “had done nothing wrong” and that she needed to “get my mom”. Renae said "I know, but that’s too bad, you're with her (referring to her sister), you need to leave too." Then started shooing my daughters, waving her arms at them with a “Come on, let’s go, let’s go!”
She fully intended to send my minor daughters out into a parking lot without regard for their safety. She lacked concern for notifying or locating an accompanying parent or adult and denied my daughter the opportunity to do so. Fortunately, being an aisle over I was able to catch up and walk out with them.
I feel the store 'manager' thought my daughters were in the store alone, targeted them for that reason and looked for an excuse to kick them out. Renae said all of two sentences to my daughters before telling them to leave. I call that age discrimination, possibly sex discrimination, since my daughter’s ability/inability to sit the way Renae figures her gender should was at issue.
I have considered purchasing furniture from Big Lots in the past and was allowed to try it out beforehand, that's what a floor model is for, right? I have never seen a diagram on how Big Lots customers are allowed to sit in a chair, more specifically how a lady should.
Is this 'managers' job to tell people how to behave if it’s just against her personal code of conduct? My daughter simply had her leg over the arm of the chair. I don’t believe that is against the law or destructive to store property. If this is damaging to the furniture in any way, that chair is poorly made and Big Lots should reconsider putting their name behind it.
If Renae has some type of degree that makes her an authority on identifying a normal and moral person it must also entitle her to belittle those who don’t measure up. After my daughter sat in the chair the way she was asked to Renae should have walked away and left it at that. Renae antagonized the situation and acted aggressively towards my children. At 14, 24 or 54 my daughter has every right to defend herself against someone personally attacking her.
I'll make sure to tell everyone I know about my bad experience, as its well known that is exactly what dissatisfied customers do. I will post this on my Facebook and MySpace as well as any consumer blog I run across. I will never shop at Big Lots again. My daughters and I set down approximately 35 dollars worth of merchandise and hadn’t even made it half way through before exiting the store. At minimum wage, that's practically half of Renae's wages for an 8 hour shift. In today's economy I don't see how Big Lots can afford to employ people such as Renae, let alone promote them to 'manager'.
     
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Skye on 2010-08-02:
Well I'm without words....
Anonymous on 2010-08-02:
NWMT
SaMoore on 2010-08-02:
OP I will never understand how store employees or managers feel it is appropriate to tell a child to leave a store without a parent. I was at Movie Trading Company with my 4 y/o (at the time) and he wanted to go to the restroom. I offered to ask where it was but he requested that he be allowed to "be a big boy" and ask for himself. I stood about 10 feet away on the other side of a waist high display while the cashier told my 4 y/o son to go across the street to another store to use the restroom. He being 4 and being told what to do marched for the door. I grabbed him up and chewed her out.... You don't ever tell a child to leave a place of business.
Skye on 2010-08-02:
I agree SaMoore, children should never be told to leave a store, without a parent. What a parent is supposed to do, is make sure their child is being respectful of her surroundings, regarding other peoples property, such as this chair, which belongs to the store. Why didn't the mother just come over and see what was going on, instead of lurking and listening?? The apple sometimes does not fall far from the tree.
biomajor on 2010-08-02:
The Big Lots I go to doesn't have "floor Models" of furniture. What you see is what you buy.
SaMoore on 2010-08-02:
I think the question is wether the OP intended to purchase the furniture or not. With all of the incredible reviews about the shoddiness of furniture you'd better believe I'm taking all three of my boys to sit on the furniture and wiggle around before I pay out for it. These days it seems furniture falls apart in a light wind.

I suspect the OP was not intending to buy the furniture though. However, I don't know that what the daughter said was out of line and she did comply with the managers request. I remember what it was like to be a young teen and that sometimes adults (such as store managers) enjoy harassing teens.
jktshff1 on 2010-08-02:
14 yr old daughter is old enough to behave and respect adults. If she did not have the attitude (wonder where she got the "it's all about me attitude"), did what she was told by an adult, there would not have been a problem.
Skye on 2010-08-02:
Amen Jkt, hence my apple falling far from the tree comment.
Anonymous on 2010-08-02:
Jkt + 100. I also want to point out that I see many 14 yo's that look *far* older than 14. Perhaps the minimum wage earning "manager" (as you put it, OP), was unable to guess that she was a minor child.


yoke on 2010-08-02:
If the mother was in the other aisle why did she not storm over to the manager when she heard the confrontation? If I heard my child being talked that way I would have been over there to protect her.
I'm sure there is a lot more to this story.
jktshff1 on 2010-08-02:
On second thought (hindsight is 20/20) why were you not supervising your kids?
Skye on 2010-08-02:
She wasn't supervising, because she was on the next aisle, lurking and listening.
Ytropious on 2010-08-02:
It sounds like she was sitting with one leg down and one leg up and over the side, kind of like she was showing off her crotch. Now I'm sure she was wearing jeans, but sitting like that really is sort of sloppy, which is where the "sit like a lady" comment came from. I wonder why your daughter was sitting like that anyway, it's not very comfortable.
Helpful on 2010-08-02:
Sometimes a parent hates to have their child reprimanded by another adult. It breaks into that area of parental responsibility and, indirectly, is a way of telling the parent they may not be doing something correct, therefore someone else must do it for them.

With that said, no parent can be with their child, side by side, twenty-four, seven. Any parent seems to depend upon a little luck and others to pick up a little of the slack. I'm sure Br00ke29, the OP, wouldn't disagree.

Unfortunately, at that tween age, during the hot days of summer, it should be of no surprise that many of them have nothing better to do than hang around a place like Big Lots, messing with products on the floor. It may, however, be of surprise that children of that age and younger have actually been injured or killed on a showroom floor doing what they shouldn't be doing, just because of the lack of parental supervision. And yes, I'm not being melodramatic. I do mean killed.

With all of that said, I don't think I would begin to blame a manager for shooing a couple of tweens from the store and the only thing I would ask is, if Br00ke29 was actually an aisle over, why she wasn't in the middle of it before it ever began?
rockfishing on 2010-08-03:
You would be surprised at the number of parents who dump their kids at the malls, department stores, libraries, etc. without supervision. I seen moms drop off their brood at swimming pools leaving a 12 year old in charge of her siblings of 9 and 6. I guess these people assume their little angels will act perfect and nothing bad will happen. While you can't keep your eye on them 24/7 in public, you should intervene if something you think is inappropriate is occurring.
yoke on 2010-08-03:
We were at Target last night and there was this kid about 7 bouncing a ball and knocking things off the shelves, on purpose. There was an employee right behind him picking things up. There was NO adult around. The employee must have called for a manager and when the manager asked the kid to stop the kid said you aren't my mom. This kid is making a scene and still no adult around. Another employee and security came over and stood with the kid waiting for an adult to show up. On our way out they were STILL standing with the kid waiting for someone to claim him.
oldisgood on 2010-08-03:
and then people wonder what is wrong in our country today. Some grownups take no responsibility and children do not respect adults
Anonymous on 2010-08-03:
The manager made a poor judgment call in telling your daughter how she should sit, and was definitely out of line with telling her she was sitting like a "normal person". And having been informed they were there with a parent, she should have attempted to locate you before asking them to leave the store. Have you gone back to speak with her, or her supervisor? Might not help, but certainly couldn't hurt, as long as you are able to come across as calm, and reasonable.
FlShopper on 2010-08-03:
If you were close enough to have heard everything then I don't understand why you didn't make your presence known to the manager. That being said, if the manager's only gripe was that she didn't like how your daughter sat, then she was out of line and it was ridiculous of her to engage in an argument with a minor. And I certainly don't see any reason for her to put anyone out of the store over that exchange.
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WHAT more can you expect??
Posted by on
I sent this inquiry about Bog Lots Layaway policy...I know the USE to have Layaway, as I have used it! But, I wasn't sure if Big Lots (like Walmart) had quit using Layaway, so I wanted to check BEFORE I drive 50+ miles to the closest store to see about some specific furniture pieces that I want to purchase.

HERE is how the correspondence goes:

02/19/2010 11:18 AM

To "talk2us@Biglots.com"
Subject From BigLots.com: Other

The following item has been submitted via TalkBack from a Biglots.com user:

Name: DELETED for privacy
City: Live Oak
State: FL
ZIP: 32064
E-mail: DELETED for privacy
Phone: DELETED for privacy
Category: Other
Message: Does Big Lots still have Layaway on furniture?? If SO...can I make arrangement to make MONTHLY payments instead of weekly or bi-weekly? I am a senior disabled lady living on a low fixed MONTHLY income, and I can only make payments as I get my check on the 3rd of each month! You have some bedroom furniture that I would LOVE to have...but, I can NOT afford to pay CASH for the complete outfit, and I don't want to run the risk of losing the availability of part of the set by purchasing it by one piece at a time. The items I am wanting would run about $250 - $300, so it would take me about 3 months to pay it out of layaway by making monthly payments of approximately $100 per month! I also live about 50+ miles to the nearest store, and I don't want to waste the time/money/gas to drive all that way IF you don't allow layaway. PLEASE let me know ASAP, as IF you allow layaway...I would like to plan a trip for March 3rd...when I get my check! Thanks!

*******************

This is the reply I got back from Big Lots...in a timely manner, I must admit!

Good afternoon and thank you for contacting Big Lots! Big Lots stores do not offer layaway for any of our products. We do offer a Price Hold policy for our furniture products. Price Hold is not a layaway, only the price is guaranteed for later merchandise pickup. We do not store your items. Big Lots holds customer payments until items are paid for. Feel free to contact your local Big Lots store for further information.

*******************

OK...Am I missing something here? Does anyone make any sense out of this 'Price Hold'? Sounds like a wild goose chase to me...and I think the GOOSE gets away with the money, and I end up empty handed all the way around!

At any rate...I've decided that as much as I would LIKE to HAVE those pieces of furniture, I'm NOT going to travel in excess of 50 miles (one way/per trip) to take the risk of being taken even MORE!

SORRY Big Lots! But, you USE to be a decent place to shop for furniture...but, I think you've gone down hill with the rest of them! I'll keep checking around...ONline if I have to! I'll find a better deal *somewhere*, I'm sure!
     
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memoryx57 on 2010-02-19:
Hummm...Well, I don't understand what they're saying either so don't feel rained on. Maybe you could try calling the store directly and speak with a manager. It may be worth a try. Good luck !
Anonymous on 2010-02-19:
They don't have layaway.

Price Hold policy sounds like this to me:

Customer: Hey I really like that sofa that's on sale for $299.

BL: That is a good deal.

Customer: Problem is, I can't afford it until next month.

BL: No problem, we can hold that price for you as long as we still have it in stock in a month.


memoryx57 on 2010-02-19:
Makes sense now MissMarple...thanks !
Ytropious on 2010-02-19:
MM that's exactly what I was thinking. OP, they will make sure the price does not rise on you, but they will not physically hold the merch and let you make payments on it. They still need it to be paid in full it seems.
Betty2 on 2010-02-19:
BUT...considering I have to travel 50 miles (OR MORE one way) to get to the nearest store??? STILL sounds like a wild goose chase to me! NOT worth the hassle from where I'm sitting, LOL!

STILL doesn't make sense to me!! IF they TAKE your money...they should HOLD the merchandise!

That's like K-Mart's Layaway...if you don't pay EVERY week (even if you pay the equivalent of FOUR weekly payments at once), they will CANCEL your layaway, return the merchandise to stock...and STILL CHARGE YOU a cancellation fee!!

I put a nice computer desk on layaway at K-mart a few years ago...and TOLD the clerk when I put it on layaway that I got paid on the 3rd, and could NOT make another payment UNTIL the 3rd, when I would pay it OUT...and she said it was OK! So, when I went the NRXT month (less than 3 weeks later) to PAY OUT my layaway...I was informed that the layaway was canceled for NONE payment, and returned to stock! When I spoke to the manager about it...I was FLAT told that was *policy*, and they would NOT make exceptions for ANY one for ANY reason!

Needless to say...I don't DO *KMART* any more! And, I guess I won't be doing Big Lots any more either! TOO BAD...I guess we *little* people don't stand a snowball's chance in Haiti, LOL! DOLLAR for DOLLAR...even our MONEY doesn't equal up to the BIG man's money in this world!
Ytropious on 2010-02-19:
OK? They can't change payment dates for you. Getting paid once a month doesn't give you special privileges. If you want layaway you need Kmart, but your angry at Kmart so your just SOL I guess. Put it on a credit card and make monthly payments on that?
Betty2 on 2010-02-20:
THANKS! THAT would work IF I HAD a credit card...but, IF I HAD a credit card, I wouldn't NEED LAYAWAY, would I??? But, since I can't AFFORD the outrageous finance charges of a credit card... would PREFER to have LAYAWAY!

AGAIN, like I said...I guess we *little* people don't stand a snowball's chance in Haiti, LOL! DOLLAR for DOLLAR...even our MONEY doesn't equal up to the BIG man's money in this world!
Alain on 2010-02-20:
Betty2, try checking around with some of your local small furniture stores (if there are any) and see if they won't arrange a payment plan with you.
Anonymous on 2010-02-20:
What's wrong with just using a savings account until you have saved enough to pay at the time of purchase? Last I heard, layaway programs involved fees. If you put the money in a savings account, you earn interest and you don't pay layaway fees.
jktshff1 on 2010-02-20:
+10 for the op not having credit cards. If more people would do that, we would be a lot better off.
lilydarling on 2010-02-20:
I don't understand why someone would go furniture shopping before they had the money to do so. Why not save the $100 a month for 3 or 4 months, then when you have a healthy chunk of money, go shopping and see what the stores are carrying? Everyone wants something NOW NOW NOW. You said you're a senior.. I though seniors grew up in leaner times and were taught to save for what they want, instead of the younger generations who "got to have it now" and put everything on charge cards then get in trouble financially.
MRM on 2010-02-20:
Lily, I, for one, got to have it now, and I am paying the price for it. That is why, this year, as my New Years Resolution, is to pay off this credit card.
Betty2 on 2010-02-21:
THANKS for the input...ALL of which I have considered! BUT...I am a senior disabled lady, living on an extremely LOW income (my SS comes from the days when the going pay rate was 75 CENTS an hour...NOT $8-$10+ an hour for the SAME type of job, LOL). Trying to STRETCH LESS THAN $700 a month in today's world is easier SAID than DONE! The furniture I can OFFORD comes from BIG LOTS!...where it might NOT BE there in 3 - 4 months down the road TO save for it!

NOT EVERY one from the *leaner age*, as you put it, have had the *luxury* of saving anything! As to my personal finances...well that is getting a bit personal, and I don't care to explain it to a *computer screen*, IF you get my drift, LOL! I'll just simply say that like MILLIONS of others in this world, I'm just trying to *survive* in TODAY'S world the BEST I can...but, many of the options I HAD in *leaner days*, I do NOT have at my disposal today!

Which AGAIN backs up my theory...like I said TWICE before...we *little* people don't stand a snowball's chance in Haiti, LOL! DOLLAR for DOLLAR...even our MONEY doesn't equal up to the BIG man's money in this world!

THANKS ALL for your INPUT...but this thread is OVER! I'll do as I have always done...do withOUT!

GOD BLESS!
Anonymous on 2010-02-21:
Betty, that's just it. Your dollars will go farther if you use a savings account rather than layaway. There are fees involved when you use layaway. There is interest, meaning more money in your pocket, when you use a savings account.

If you can afford to put aside money from your monthly stipend for layaway, you can MORE than afford to put that money in a savings account and let it work for you while you you save enough to pay at the time of purchase.
Anonymous on 2010-04-02:
What is the quality of furniture sold at Big Lots? Big Lots, imo is a store to buy basis things like soap/candles/spices. Etc.
rikpayton on 2010-04-28:
Hi,
I work as a furniture manager at Big Lots, let me try to clear this up for you. "Price Holds" are only available for certain items (mostly our upholstery) because we are a closeout retailer. To initiate a price hold you must put 10% down, and we require at least 2 weeks notice before you are ready to pick up the item. (as to give us time to get the item in stock and prepare it for your arrival, although some of our larger stores will most likely already have it)
rikpayton on 2010-04-28:
The only charge on our Price Hold Plan is a one time $5 charge. (but if you decide to cancel(you lose that 5 bucks) or change your items on price hold (you will be charge an additional $5)

Taylor- Our quality is the same you would see at say- Furniture Row for example. We carry Ashley, Simmons, United, Serta, and Sealy. The same brands you will see anywhere else.
Anonymous on 2010-04-28:
Big Lots may carry brand names but it is not the same quality as what a department store would carry. Brand name furniture carried at Big Lots and other discount stores are made for that store at a lesser quality.
spacity on 2010-05-09:
Taylorh2 that is so not true, I just purchased a leather couch from Big Lots saw the same one at Ashley for way much more. You get the same quality product for a cheaper price. Grant it on some selections they do have the styles that are not as popular but I haven't been disappointed yet. I plan ongoing back to get a recliner as well.
Anonymous on 2010-05-11:
There is no way that the quality at a discount store (Big Lots) is the same as in a regular dept store. If that were the case, why would anyone ever buy anything from a named dept store?
heard it all on 2011-02-05:
If you're going to take the customer's money for an item,have it in stock for them when they want it.It is illegal to take money(regardless of the amount)for an item you don't have in stock.
employee on 2012-01-10:
Big Lots takes your money and they hold the price so it doesn't go up on you. When you get ready to pick up your furniture you have to give a two week notice so that Big Lots has the pieces there for you in the store. They only do price hold on items that they repeatedly get in. Similar to layaway but they do not hold the items in the store. Always call your local store and talk to someone in charge of the area you question. I did not get what that person was saying either.
knowing on 2012-01-31:
You actually don't lose your money..if you put a item in price hold and decide you don't want it or can't pay it..you can cancel and get all your money back..except $5.oo a cancellation fee..If you want decent furniture at a low price Big Lots..is the place..You have up to 1 year to get it..Question what about the customer who puts it in price hold and nevers pay the amount due..is BigLots..supposed to hold the item for them>?
Krystal on 2013-06-03:
I put a couch on "price Hold" its a $400 couch I only owe $120 more .. now I change my mind. want to cancel it. do I get my money back? how does tht work?
alexis on 2013-06-22:
Big lots buys directly from the company making the product as opposed to big department stores that buy from a third party distributor. Causing bigger stores to raise the prices. The quality has nothing to do with it.
susan on 2013-09-03:
New store on Linton in Delray has the nicest personnel I have run into in years. All smiles and very willing to help. Special thanks to John B. for going the extra mile when I bought my sale canopy. Thank John
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Line At Register Had Over 12 People And Took 15 Minutes To Purchase 4 Items.
Posted by on
Rating: 1/51
EL PASO, TEXAS -- There were several people at the store and only one register open. A man was standing at another register trying to figure out whether to open it or not. He could see that the line was very long and decide not to and walked away. There was a lady standing there too and also walked away. The employees at this store were doing absolutely nothing. I really, I'm standing there with 4 items on my hand and they didn't even consider opening the register. People behind me felt the same way. Unfortunately the lady that was at the register got an ear full. How about making it easier for the customer to check out.

Perhaps, a self register might do the trick!! You think??? Very poor customer service, you just lost a customer. Oh! Well I guess we a dime a dozen.
     
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olie on 2013-08-17:
I feel bad for the poor lady at the register who "got an earful". It certainly wasn't HER fault that management wouldn't open another register.
John Nicholson on 2013-08-17:
Don't suggest a self-serve register---they may actually do it!! We hate those stupid things. We tried one once at Meijer and had more problems, etc. and we finally just left everything there and walked out. The only reason we even went to it was because management at Meijer do not open manned express lanes at all times. As for Big Lots, well, what can you say?
FoDaddy19 on 2013-08-18:
I like the self-service registers. There's usually not a line, and I check myself out in far less time then it would take to wait in the standard check out. The only thing you have to watch out for is that many of them make you put an item in the bagging area (in a bag) before it will let you scan another item. Overly sensitive ones can be annoying, but it once you understand how they work, it's quick and easy.
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Child in Hospital Got Fired
Posted by on
Rating: 1/51
BRADENTON, FLORIDA -- Yes just got fired from Big Lots for attendance issues after working there for two years. I had doctors notes every time I had to leave work early to take care of my sick child. Management even wanted to talk with the daycare when they called me to let me know my daughter was running a fever.

My daughter has been hospitalized three times since I got hired at Big Lots. I gave the manager the hospital paperwork each and every time not realizing that I was getting penalized for not being at work. Its kind of funny that when I called off the last time to the assistant manager and asked for the numbers of either the district manager or the human resource manager so I could make sure I don't lose my job that two days later my store manager decides to fire me even though I was one of her hardest workers.
     
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Weedwhacked on 2013-05-25:
Either way you explain it, you're not there taking care of the customers as you're supposed to.

They need to find someone more reliable for their own sake.
Chris on 2013-05-26:
It's regretable that your daughter has been so I'll as to require frequent hospitalization but try and look at it from their point of view. For whatever the reason, you have been unable to cover your shift which affects their ability to operate their business. Most employers have some kind of attendance policy. Evidently you exceeded your number of absences.
ok4now on 2013-05-26:
You're between rock and a hard place. Yes you need your job but your child comes first. You documented your time off to take care of your child. However your employer views this as an unreliable employee. Yes you're a hard worker but that's only when you're there. Your employer wants a hard worker who is there full time. Understand the distinction.
Chaparrita on 2013-05-26:
Unfortunately, illness is not an exception when it comes to attendance. The only exception for most places is bereavement.
clutzycook on 2013-05-26:
She should have been able to take time off under FMLA. She had been there long enough.
madconsumer on 2013-05-26:
under law, you are allowed fmla leave. your fmla leave will be outlined in your employee handbook, as well as the hr department. fmla leave is determined be length of employment and full time status.

contact the hr department to determine what the company offers.
Nohandle on 2013-05-26:
I'm sorry you were terminated from your job nessa but I have to agree with the other comments. You have a sick child and of course are concerned about your child. Who could blame you? I can't think of a soul but finally the time comes that an employee should realize the business must have reliable employees. After a while the other employees resent continually doing their job and someone else's as well.

It's cold and hard sounding but there were a few cases in my business that finally enough was enough. The employees seemed to feel they could more or less come to work if it was convenient and their job was to be held open for them. I don't think that was your case but the end result was about the same. Never knowing in advance if you would have a full staff or not. That's no way to run a business.
Susan on 2013-05-26:
An FMLA leave wouldn't have helped in this case as employees are allowed one unpaid leave per year. Retail employers have shifts to be covered and need reliable employees to do so. It is the employees responsibility to read and understand the attendance policy which is something that is usually signed upon being hired.
nessa7932 on 2013-06-14:
I did ask my manager if I would be able to use the FMLA and she told me I didn't qualify she never gave me any other explanation and when I called in the last time to and talked to the assistant and asked for the number of the DM and told no it just seems like too suspicious that I get terminated two days later.
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Lines Too Long on the Cashier
Posted by on
Rating: 3/51
GAITHERSBURG 1218, MARYLAND -- Today with checking out the line was a wait from 30 min!
The cashier 1324866 was very friendly, she called 2 times for help.
I had 2 planters from $6.50 and 1 metal flower from $12, she put in in 2 times 12 and 1 time 6.50. I go to my car and like most off the time check my ticket, go back in the store, the cashier is talking to the store manager, she see me and asked what is going on I tell her and the store manager tells her to go back to her checkout and tells me to go back in line.

I asked her are you the store manager she said yes, so asked her, do I really have to go back for 30 min in line for a mistake from the cashier. She tells me, YES that is the return line and check out. I had no return or check out. I did not have 30 min to wait again, and told her that this was a bad customer service and that she could keep MY money. I worked the 40 years in retail, I don't think that this is the way you train your store managers .
     
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Jeff on 2013-03-13:
Big Lots, to me, falls in line with the other places like Dollar Tree...its a low budget place that focuses more on keeping their prices low, than caring much about customer service.
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StarStarStarStarStar
Great Customer Service!
Posted by on
Rating: 5/51
RALEIGH, NORTH CAROLINA -- I went in our local Big Lots looking for a small chair for my 17 month old grandson.. I found a great buy and then when I was checking out, realized I had one without a price tag. The cashier had a nice young man (Tracy) come to the front with information. Tracy informed me that if I could wait 2 more days, the chair would be on sale. I was afraid that I would not get the color I wanted, so Tracy assured me that he would put one back with my name on it and as promised. I arrived on Friday and Tracy had it in the office, wrapped and waiting for me! Tracy is courteous to everyone and has the nicest manners. He is a great asset to Big Lots and will go far in any endeavor because of the superior service he gives to all customers!



     
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StarStarEmpty StarEmpty StarEmpty Star
Recall of Portable Ceramic Space Heater
Posted by on
Rating: 2/51
MODESTO, CALIFORNIA -- After receiving an email on 6/22/2012 from the Consumer Product Safety Commission that this portable space heater that I purchased in Oct 2011 has been recalled due to overheating, melting & posing an electric shock hazard with the remedy to stop using it immediately & return it to a Big Lots store for a refund. What a hassle I endured for over an hour. I brought with me the email, my receipt & the heater still in the box only to be told the return cannot be accepted as that cutoff was dated Jan. 2012. Employee(s) did not seem to understand This was a Government Recall. 3 times the store manager was contacted by 2 separate employees from in the back of the store but never came to me to remedy the problem as I was not leaving without the refund. The defected heater cost me $20.00 + $1.48 tax. The store tried to refund me $16.11 until I questioned where is the $5.37 still due me. I ended up with a $16.11 in store credit card, a five dollar bill & .37Cent shortage. FYI 70,500 units were sold exclusively at Big Lots.
     
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Alain on 2012-06-25:
You can report this to the CPSC via http://www.cpsc.gov/about/contact.html
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StarStarEmpty StarEmpty StarEmpty Star
Pasadena, Texas-Store #4139
Posted by on
Rating: 2/51
PASADENA, TEXAS -- On June 5, 2012. I selected a birthday card, went to the counter, no one in line, so I just expected to be checked out immediately. Two Big Lots' women employees were inspecting an item on the side counter (looks like it might have been a returned item). I stood there watching them and knew that they had to have seen me walk up. I waited for about 45 seconds and said "I am late for a birthday party, think I might get checked out?" One of the women said "I've got to do this first". I said, "seems the customer would come first". She said "no, this is first. I don't want to get in trouble". She was extremely rude in her speaking voice. I shop at Big Lots from time to time and have always been treated in a profession, but friendly manner. Not this time.
     
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andbran on 2012-06-11:
she could have checked you out first. it does not take long to ring up one card.
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