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WHAT more can you expect??
By -

Does Big Lots still have Layaway on furniture?? If SO... can I make arrangement to make MONTHLY payments instead of weekly or bi-weekly? I am a senior disabled lady living on a low fixed MONTHLY income, and I can only make payments as I get my check on the 3rd of each month! You have some bedroom furniture that I would LOVE to have... but, I can NOT afford to pay CASH for the complete outfit, and I don't want to run the risk of losing the availability of part of the set by purchasing it by one piece at a time.

The items I am wanting would run about $250 - $300, so it would take me about 3 months to pay it out of layaway by making monthly payments of approximately $100 per month! I also live about 50+ miles to the nearest store, and I don't want to waste the time/money/gas to drive all that way IF you don't allow layaway. PLEASE let me know ASAP, as IF you allow layaway...I would like to plan a trip for March 3rd...when I get my check! Thanks!

This is the reply I got back from Big Lots...in a timely manner, I must admit! "Good afternoon and thank you for contacting Big Lots! Big Lots stores do not offer layaway for any of our products. We do offer a Price Hold policy for our furniture products. Price Hold is not a layaway, only the price is guaranteed for later merchandise pickup. We do not store your items. Big Lots holds customer payments until items are paid for. Feel free to contact your local Big Lots store for further information."

OK...Am I missing something here? Does anyone make any sense out of this 'Price Hold'? Sounds like a wild goose chase to me... and I think the GOOSE gets away with the money, and I end up empty handed all the way around! At any rate... I've decided that as much as I would LIKE to HAVE those pieces of furniture, I'm NOT going to travel in excess of 50 miles (one way/per trip) to take the risk of being taken even MORE! SORRY Big Lots! But, you USE to be a decent place to shop for furniture... but, I think you've gone downhill with the rest of them! I'll keep checking around... ONline if I have to! I'll find a better deal *somewhere*, I'm sure!

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Sofas
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEAFORD, DELAWARE -- Two sofas from Big lots both are peeling no one will call me back played a lot for a piece of junk

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Horrible Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEVILLE, CALIFORNIA -- They sell the credit plan by telling you it will help your credit. It never gets reported to the credit bureau. Nice to find out after paying double for a couch that broke away from the springs and fabric that snags and cushions that are flat in less than 6 months. No way to collect on warranty.

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Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PADUCAH, KENTUCKY -- Bought an L-Shaped sofa. In 48 days it fell apart. Was informed only a 30 day warranty. They said a year manufacturing warranty on it. Nobody will call back. Warning, do not purchase any furniture. You can put powdered sugar on a **, but it's still a **!!!

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Great Experience! the Store Has Made Marvelous Improvements--Neat and Organized.
StarStarStarStarEmpty StarBy -
Rating: 4/51

CLARKSVILLE, INDIANA -- It has been awhile since I have been in the Clarksville, In store, team 1310; and I was so thrilled to see major improvements. It was so neat, clean and organized. Thanks to this team.

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30 Day Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIO, CALIFORNIA -- 4/01/2014 got patio umbrella 5/2/2014 broke! They said no return after 30 days - $60 down drain! That was 8 hours of hard work! The manager said then shop somewhere else that gives a better warranty! I called corp. They said talk to manager! The runaround! Indio Cal store # 4554.

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Customer service
StarStarStarStarStarBy -
Rating: 5/51

KISSIMMEE, FLORIDA -- First of all, the store was exceptionally clean and neat. The cashier (Jeannie **) was as helpful as anyone could be. She had a big smile and was very complimentary about the store and its team member, Michael **, a big thank you to both of them.

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Constantly Given 3rd Degree by Employees
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BRIDGETON, MISSOURI -- I went to Big Lots to do research. Customers are to give purses and backpacks to the cashiers or else they are not allowed to shop there. They probably want to cut down on shoplifting but truthfully you can shoplift without those things. If you appear bulky, an employee will stalk you throughout the store, stop you, and tell you to unzip and take out all the things from within your bags. They'll tell you to search your pockets and take everything out. If you don't comply, they threaten to call the police so it's best not to cause a conflict.

The employee who did that never smiles. Never says "How are you?" Never seems to say anything nice to customers. She only talks to customers when she finds them suspicious. It's not race related either so don't worry, they do this to all bulky looking or purse/bag carriers.

But then again that same employee said in the usual rude, sassy tone "You do know you cannot wear that scarf around your head?" She fails to speak in a polite way as usual. I think that comment would be offensive to Middle Easterns to be honest. She didn't even bother to know if I was wearing the scarf to protect a possibly balding head due to chemotherapy. But I guess they don't want potential shoplifters to hide their identity. They're against wearing medical masks for that reason too and my relative has a respiratory problem.

The prices are some of the lowest I've seen for toys at least. The snacks and foods are priced OK... could be lower. Some of the things like iPhone cases and silicone coin purses are WAY overpriced and can be found on the internet for like 1/8th or 1/4th of what they're selling it for. This store is full of mainly cheap items from China that you don't really need but are nice to have. For electronics, they're not reliable. The food is mainly candy and packaged cereal, junk food, things that are almost/beyond expiration. Big Lots sells lots of secondhand items that bigger stores cannot sell I hear. So you get what you pay for.

So... if you want cheap toys and headphones I suppose this is an OK store. Everything else is OK priced... I found My Little Pony toys (Traveling suitcase pony edition) there for $5 each when they're like $7 each on Amazon. I can't find other places that sell them for lower. Thrift stores are better... But honestly you have to be tolerant about being treated like a criminal and being stared at. Shoplifters aren't tolerated in any store to keep prices low you know? Sub par items, sub par employees...

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Big Lots... A lot of junk with a horrible return policy.
By -

PENNSYLVANIA -- This place…. I've never felt so manipulated in my life. I bought an mp3 player packed in a thick plastic wrap. To get it out of this plastic, it had to be cut. I turn on the mp3 player… it crashes. When I take it back within 30 days, with my receipt, all the accessories, the headphones not even touched in a clean zip lock bag… I was told because I didn't save the plastic wrapping they could not help me. No exchange, no store credit, no refund. I ask the sales woman, “So I have to keep something broken you guys sold me because I didn't keep a plastic wrapper?” “Yes,” she said then said carelessly.

Not to mention she didn't know the store policy in the first place. She had to read the back of my receipt then go to find three others to read it and the policy board. She told me they announce the return policy on the intercom. I am a regular shopper… since when did they do this? The manager refused to come speak with us pretending to be very busy when there were plenty of workers and only three customers. The cashier walked away from the desk several times on her own mission while we were still asking could we call headquarters or anything to not lose our money.

So not only a broken product, stupid excuse for no money back, bad customer service! I walked out without the rest of what I wanted to buy… not because I didn't get a refund… but because the lady was so uncaring to the situation. Now get this, I email a complaint about this behavior. Instead of even an apology for such treatment I am told that I need the original plastic. Plastic? When I have a receipt and the merchandise. Who keeps cut up plastic? This is a gimmick, I assure you. This is something they know everyone would throw away. It was very unapologetic. No apology, no sympathy, no exceptions.

There is no other way to put this other than Big Lots sucks big time. I wouldn't recommend it for anything over five dollars… and if you value even that, I would keep my money in my pockets. This policy is for items that are higher prices, cameras, mp3s, vacuums, etc. A scam if I ever heard of one.

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If you want reason to kill yourself, please by all means think about applying at Big Lots!!!
By -

OCEANSIDE, CALIFORNIA -- This place is a horrible place to work. It is minimum wage hell. Supervisors and managers to do not fully explain policies or rules and then get mad when you do not comply with the rules they never explained. They make you follow stupid rules that you know are just going to piss the customers off. If you like to help ppl and actually apply your knowledge and time to help their needs, this job is not for you. I've wanted to go home and shoot myself many times due to the quality of the treatment of employees. I do recovery part time, and cashiering the other half, and let me tell you. This place at the end of the day always ends up looking like a zoo.

The organization system they give us to follow is horrendous, and if you try to go above and beyond to fix it and make it look nice and do not finish in time you get penalized. They give you three hours at the end of the day to recover the sections and expect it in tip top shape. But like I said, if you REALLY make sure it is in tip top shape and don't finished you get penalized, so it still ends up looking like a zoo at the end of the day. There is only three of us most nights, plus the 5 something carts of go backs we are usually left with at the end of the day.

At the register, no matter how busy, even if there are customers backed up all the way to the aisles, we must hound each and every customer to join our rewards program or else we get written up. It does not matter how many ppl are back there in line and how you just want to get them out quickly, you HAVE to take the time to hound each one about the rewards club. No matter how annoying it is. My managers are **, and I think there may be some kind of racism or favoritism of race going on for whom gets bumped up to management. Not proof, just a theory. But still nonetheless, this is a horrible place and I advise you go work at Wal-Mart or something. This place sucks!!!

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Big Lots Rating:
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2.7 out of 5, based on 37 ratings and
110 reviews & complaints.
Contact Information:
Big Lots
300 Phillipi Road
Columbus, Ohio 43228-5311
614-278-6800 (ph)
www.biglots.com
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