EL PASO, TEXAS -- There were several people at the store and only one register open. A man was standing at another register trying to figure out whether to open it or not. He could see that the line was very long and decide not to and walked away. There was a lady standing there too and also walked away. The employees at this store were doing absolutely nothing. I really, I'm standing there with 4 items on my hand and they didn't even consider opening the register. People behind me felt the same way. Unfortunately the lady that was at the register got an earful. How about making it easier for the customer to check out.
Perhaps, a self register might do the trick!! You think??? Very poor customer service, you just lost a customer. Oh! Well I guess we a dime a dozen.
BRADENTON, FLORIDA -- Yes just got fired from Big Lots for attendance issues after working there for two years. I had doctors notes every time I had to leave work early to take care of my sick child. Management even wanted to talk with the daycare when they called me to let me know my daughter was running a fever.
My daughter has been hospitalized three times since I got hired at Big Lots. I gave the manager the hospital paperwork each and every time not realizing that I was getting penalized for not being at work. It's kind of funny that when I called off the last time to the assistant manager and asked for the numbers of either the district manager or the human resource manager so I could make sure I don't lose my job that two days later my store manager decides to fire me even though I was one of her hardest workers.
GAITHERSBURG 1218, MARYLAND -- Today with checking out the line was a wait from 30 min! The cashier 1324866 was very friendly, she called 2 times for help. I had 2 planters from $6.50 and 1 metal flower from $12, she put in in 2 times 12 and 1 time 6.50. I go to my car and like most of the time check my ticket, go back in the store, the cashier is talking to the store manager, she see me and asked what is going on. I tell her and the store manager tells her to go back to her checkout and tells me to go back in line.
I asked her "are you the store manager?" She said yes, so asked her, "do I really have to go back for 30 min in line for a mistake from the cashier?" She tells me, "YES that is the return line and check out." I had no return or check out. I did not have 30 min to wait again, and told her that this was a bad customer service and that she could keep MY money. I worked the 40 years in retail, I don't think that this is the way you train your store managers.
RALEIGH, NORTH CAROLINA -- I went in our local Big Lots looking for a small chair for my 17 month old grandson.. I found a great buy and then when I was checking out, realized I had one without a price tag. The cashier had a nice young man (**) come to the front with information. ** informed me that if I could wait 2 more days, the chair would be on sale. I was afraid that I would not get the color I wanted, so ** assured me that he would put one back with my name on it and as promised.
I arrived on Friday and ** had it in the office, wrapped and waiting for me! ** is courteous to everyone and has the nicest manners. He is a great asset to Big Lots and will go far in any endeavor because of the superior service he gives to all customers!
MODESTO, CALIFORNIA -- After receiving an email on 6/22/2012 from the Consumer Product Safety Commission that this portable space heater that I purchased in Oct 2011 has been recalled due to overheating, melting & posing an electric shock hazard with the remedy to stop using it immediately & return it to a Big Lots store for a refund. What a hassle I endured for over an hour. I brought with me the email, my receipt & the heater still in the box only to be told the return cannot be accepted as that cutoff was dated Jan. 2012. Employee(s) did not seem to understand this was a Government Recall.
3 times the store manager was contacted by 2 separate employees from in the back of the store but never came to me to remedy the problem as I was not leaving without the refund. The defected heater cost me $20.00 + $1.48 tax. The store tried to refund me $16.11 until I questioned where is the $5.37 still due me. I ended up with a $16.11 in store credit card, a five dollar bill & .37 cent shortage. FYI 70,500 units were sold exclusively at Big Lots.
PASADENA, TEXAS -- On June 5, 2012. I selected a birthday card, went to the counter, no one in line, so I just expected to be checked out immediately. Two Big Lots' women employees were inspecting an item on the side counter (looks like it might have been a returned item). I stood there watching them and knew that they had to have seen me walk up. I waited for about 45 seconds and said "I am late for a birthday party, think I might get checked out?"
One of the women said "I've got to do this first". I said, "seems the customer would come first". She said "no, this is first. I don't want to get in trouble". She was extremely rude in her speaking voice. I shop at Big Lots from time to time and have always been treated in a profession, but friendly manner. Not this time.
FRANKLIN, MASSACHUSETTS -- We bought a bag of Pedigree dog food which made my two pets ill shortly after ingesting the food. This happened 3 consecutive times to both pets within 10 to 15 minutes. I thought that it was strange that both pets were affected. I did try a fourth time to feed just one of my pets the food and once again that pet vomited soon after ingestion. I brought the bag of dog food back to the store but did not have my receipt. Their barcode was on the bag of dog food so I didn't think I needed a receipt.
I shop at that store frequently. I did not ask for a cash refund or debit card credit, but did ask to have the food replaced. They denied the exchange because I didn't have my receipt. I stated their barcode should be sufficient. I am disappointed at Big Lots for not standing behind one of their products. The item price was $9.00.
GOLDSBORO, NORTH CAROLINA -- I had a shopping trip to this store and have never had such good service!! The sales associate who helped me went above and beyond to make me feel welcome and made sure I found what I need and made trips to check prices to see if there was a sale on some items. I purchased two lamps and a vase that I had looked at to match for my new bedroom makeover.
I have recently retired from retail management and rest assured she would have been a person I would try to recruit if still in retail. All of the associates in this store need a pat on the back for such good customer service. They are all so polite and helpful and knowable. I will shop here often and recommend this store to everyone!!!!!
HOT SPRINGS, ARKANSAS -- After looking at the blankets, bedding, etc. area, I was confused at some of the prices they were messed up and not in the proper place. I found a comforter that I saw was 19.99 so I brought it up to the cashier and the cashier just said "sorry but this has the wrong price on it and I can't give it to you for that price." I will never go back in that store again. Big Lots just lost me and I go in there just about every week too. Your mistake and your loss both ways Big Lots.
ALBUQUERQUE, NEW MEXICO -- On February 11th, 2012 I was shopping at the Coors Blvd store and noticed a table and chairs that I wanted to purchase. The challenge was I drive a Prius and wanted to take it home in my car. The Mgr ** and his employee ** helped with measuring my trunk and they somehow got it in. I was a very happy customer. I wish to say that Big Lots is one of favorite stores and I visit them in whatever city and state I am visiting. If there were a bumper sticker "I Stop at all Big Lots" that would be on my car.