Big O Tires Consumer Reviews - Page 2

ESTES -- I took my car to Big O for regular maintenance/oil change, new tires and an alignment. I took off on vacation the next day. Get out on the highway and my front right wheel felt as though it was going to fall off, the front of the car was shaking violently. I slow down and the shimmy goes away. Speed up again, it's back. I decide to see my new grand child anyway, I'll just drive a little slower. I take the car back. Tell them what happened and ask that they look into it when they do my maintenance. They drive the car around, tell me it's ready and I ask if the front end has been fixed. And I am told that they can't find anything wrong.

A few weeks later, maybe 4, I drive over railroad tracks and the front end of my car comes apart. Ordinarily this is a very busy street, but it was empty when the car came to a sudden grinding halt! Both of my front wheels are turned out, in opposite directions. Big O claims that the part that came loose, a bolt on the control arm, is something that they are not responsible for because they had no reason to ever touch it. I ask them why then, did the shimmy shake start when they put on my new tires and did my alignment. They said it was whoever was last to work on the car.

I reiterated the point that they were the only people to touch my car and I had specifically asked them to fix it. They pretty much admitted that they never even checked it when they told me the car was OK. I pretty much had to let them put it back together, it was up on the rack and unmovable, undrivable. They said all they'd help me with is labor but I had to parts and towing, because my description of what happened was in layman's terms, I said the wheel fell off, but technically it was still somewhat connected.

PUYALLUP, WASHINGTON -- I was due for my usual oil change and received a coupon in the mail. Since I normally took my car to Toyota for ~$56, I decided to use the coupon for Big O Tires and get my oil change for $17.99. My oil was changed and two days later we were on the road. I am a travel nurse and we were headed back home to Cincinnati, Ohio from Puyallup, WA. We turned in our apt keys, loaded the car with all of our belongings and as soon as we were on the road, there was a knock! Many loud knocks, the oil light came on, and the engine shut off! We pulled off at the next exit and a tech from Big O tires came out to look at the car.

The oil filter had fallen off and all of the oil had leaked out! He filled the car with oil and we drove back to the shop. The car knocked loudly the whole drive back! After a couple of guys looked at the car, they realized the car was shot! Now, here is the fun part..... We have all of our stuff packed in the back of the car and nowhere to stay! I am furious by this time because not one person has apologized to us and no one is trying to help us figure out where we are supposed to stay tonight!

The attitude of the manager was flat and not sympathetic. So here we are day 2, sleeping in a hotel. I called today around 3:45, since no one had called me today to find out about my car that they said they were going to fix. They had originally said it would be ready on Monday and they we going to put a new motor in it. Instead, now it isn't going to be until Tuesday and they are rebuilding it, not dropping a new motor in it! This is so crazy! They blow up my car, ruin my car and not one "I'm sorry" or any compensation! Oh yeah, they got us a rental.... a Dodge Stratus that was dirty with cigarette burns in the seats! Thanks guys!

COLORADO SPRINGS, COLORADO -- On May 28th we took in our car to have all 4 tires replaced. We paid $836 and left. At 6:03 pm we noticed that we had a flat back right tire. We contacted Big O Tires on Woodman and Rangewood to let them know. They advised us that they close there tool boxes at 6 pm and there was nothing they could do for us. We were stranded and had to call a tow truck. I will never take my service back there nor would I recommend them to my worst enemy.