Feedburner count

Bob Evan's Restaurants

Star Empty star Empty star Empty star Empty star
13 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Horrible Breakfast
Posted by JohnnySonBoy on 07/18/2008
AVON, INDIANA -- After being ignored in the Brownsburg Bob Evans, we decided to try the Avon Bob Evans. Both are in central Indiana.

When we arrived at about 10:15 on a weekday, the restaurant was not busy at all. We ordered our food and the waitress never came back except once to fill my coffee.

A full hour later, our food arrived via another employee and it was stone cold. The orange juice was horribly watered down and the rest of the food was basically cold. Because no one came to check on us, (ever!) we could not voice a complaint.

When I went to the cash register to pay, I told the girl that our food was cold and we were never re-visited by our waitress to let her know. She weakly offered us a coupon for a free beverage. I told her with the poor quality of the orange juice that was hardly a gift and we left.

Never again. I can make breakfast in 10 minutes at home, complete with eggs, bacon, juice, toast and coffee. You can bet that I'll be doing that from now on, especially for the prices Bob Evans charges for simple, easy-to-cook food.

Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Ponie on 2008-07-18:
'A full hour later, our food arrived via another employee and it was stone cold.'
'...the rest of the food was basically cold.'
Exaggerate much, do you?
Next time use those 10 minutes and cook at home.
You'd never be happy in any restaurant.
Posted by madconsumer on 2008-07-19:
you answered your own question and issue.

make your own breakfast!
Posted by Just Chris on 2008-07-19:
Why, on earth, did you eat the food and then complain...not once, not twice, but THREE times!?

Possible self-respect issues? Don't feel like you deserve good customer service and a well-prepared meal?

or...maybe...looking for a little bit of attention?

Well, this is all you will get from me.

One piece of advice...

Spread out the complaints or rotate topics...you come across as desperate and absolutely unbelievable.

My observation and nothing more.

Posted by Anonymous on 2008-07-20:
JohnnySonBoy, excellent review and helpful info. Thanks for taking the time to give us a heads up on this chain.
Posted by Octslavia on 2008-08-08:
Johnny boy is full of crap Bob Evans has 12 minutes to get their food out which means that they probably waited for 12-15 minutes. Twenty minutes at the max, because I know I wouldn't wait an hour for food unless they were really busy. See I use to work at Bob Evans and the only time that I had a complaint about food that took to long it was usually from old people who couldn't read the clock or remember what time they ordered. Next time you go to a Bob Evans and have an hour long wait on food and watered down Orange juice this is simply what you do, ask the waitress where your food is and to have a replacement on the Orange juice instead of making a big fit about something that doesn't happen every single day. Thank you enjoy your night!:)
Posted by bob brown on 2014-04-04:
we were at the bob evans new philidelphia location an it also took an hour to get our food, and the food quality was poor at best, when i told a state rep. about my experiance he also complained about poor service at bob evans, and equated it to the reduction in benefits, that were taken away from workers,, when will upper management learn you cant screw your employees and expect them to be happy.
Close commentsAdd reply

Food & Service
Posted by Molly2 on 06/05/2009
We recently ate at your store #0439. We ordered 2 Cobb salads which we have had there several times, this day they were the most awful salads we have ever had. We had to wait 40 minutes for two salads.

With the economy and people not going out to eat that much you would think that when you do you be glad you spent the money and got good food... not so.
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Extreme Displeasure With Meal, Service, and at the Cash Register.
Posted by KTGettel on 06/07/2013
PORT CHARLOTTE, FLORIDA -- This afternoon my husband and I ordered from the senior menu. Our waiter was, apparently, the manager, a male, even though the register tape said it was a woman. He was prompt and courteous enough at first but then things began to deteriorate. My husband had the Country Fried Steak. He did pass the driver's license eye test this year but had to ask me if I could see any meat between the layers of batter. He commented that if there was any meat, it certainly wasn't steak.

My meal, the Open roast Beef Sandwich, was lukewarm and the baked potato almost cold. The reason for this was that I witnessed my meal sitting under the heat lamp while my husband's meal, which was served warmed, was prepared. The gal in charge of fixing the sour cream and butter to put on the plates was busy flirting with the manager, our waiter. She took more than two minutes (I timed her) to fill two cups with sour cream. She then alerted our waiter that our food was ready but he was too busy laughing, flirting, and otherwise having a good time to put our meals on the table. Three minutes later, the gal finally got another waitress to bring our food. We did complain and we were offered new meals but it was very late and we needed to leave.
The manager, who delivered our check, had obviously heard about our complaint and was less than friendly.

When paying the bill, the cashier, same gal who prepared the sour cream, asked if everything was ok. Our answer was that the meals were average. Her response in a flippant manner was, "Well, you can't be perfect all of the time!" This was followed by a flippant laugh.
Not only was the food very poor, the service was pathetic, and the attitude of the staff less than business friendly. This is just a very poor Bob Evans.
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by John Nicholson on 2013-06-08:
Find the website of Bob Evans corporate and tell them the location, etc. and what happened. They need to know.
Posted by Jeff on 2013-06-08:
I hope you gave him a low tip.....or no tip at all...doesnt seem like he deserved one
Close commentsAdd reply

She Should've Graciously Accepted The Drink
Posted by Sweeney-Patricia25 on 10/26/2011
MISSOURI -- This is in regards to the customer who stormed out because she and another customer ordered food "to go" and one was offered a free beverage, this one was not. She complained to the manager about not getting a free-bie, then was offered a free-bie by the manager, refused it, like a child stomping feet on the ground and stormed out.

Unacceptable behavior on behalf of the customer.
Proper behavior by that of the manager.

Customers at any restaurant/bar often don't realize that servers, at some locations, are permitted to comp only ONE drink per work shift - to a favorite "regular" customer, or as an "I'm sorry - I screwed up your order, forgive me" or "wow, that other customer was so rude towards you, no excuse for that! We don't condone those types here, this drink is on me, please come back."

The customer in this case was childish & selfish - and more than likely just having a bad budgetary day. Seriously, I believe at one time or another we have all had a drink compted for us somewhere on the face of the planet earth. However, I've never heard -anywhere- of someone complaining that this person got a compted drink and I didn't..... talk about stealing somebody's thunder !! In this economy, people are doing things and displaying atrocious attitudes that I've never heard of.

In regards to another review...

I thought it was kind of cute when I read the elderly couples review about the tea water not being hot enough. Though, on a cold, snowy day I can understand how that could drive someone to write a review. It was more helpful for the restaurant than anything. It was actually a positive review with a helpful hint. Bob Evans should've been more service-oriented, though ...... not allowing the couple to leave as they did. After all, patrons are guests and the employees are hosts.

Thank you.

Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-10-27:
There's always at least two opinions to every posting! Thanks for the review and informative!
Close commentsAdd reply

Chunky Mashed Potatoes
Posted by Alain on 10/20/2010
COLUMBUS, OHIO -- I like to use Bob Evan's side dishes occasionally when I don't have time to fix a side dish with dinner. They taste okay and save time. However, I just got some of their Cheddar Mashed Potatoes that had a lot of chunks in it. Chunky may be fine for peanut butter, but I don't like it in mashed potatoes. They used to be smooth. I've sent an e-mail to Bob Evans and hopefully they'll run their industrial blender for a bit longer and get rid of the chunks, but until they do I won't be buying their product.

This doesn't rise to the level of a complaint (which is why it's just 'informative'), but it's a minor annoyance. Unless you happen to like chunky mashed potatoes, in which case this product is just what you're looking for!
Read 18 RepliesAdd reply

User Replies:Close comments

Posted by skelly39 on 2010-10-20:
Have you tried Country Crock potatoes? Those are pretty good. I prefer homemade myself, but 9 times out of 10 they are lumpy anyway, so...
Thanks for the informative review.
Posted by momsey on 2010-10-20:
I like lumpy potatoes! But that's just me. I know not everyone likes them that way.

I don't know how much easier it would be, but instant potatoes don't take too much time or effort and never have lumps.
Posted by Anonymous on 2010-10-20:
You can use a mixer for a few seconds to blend the lumps Alain.
Posted by Starlord on 2010-10-20:
If you watch Good Eats, on the Food Network, Alton Brown intentionally makes mashed potates with lumps. I for one don't mind lumps, even though Crystal's potatoes are very seldom lumpy. I find it gives a bit of texture to a dish that if totally lumpless would be rather bland in texture, if not taste.
Posted by Obsfucation on 2010-10-20:
I'm kind of a lumpy potato fan also. Do you think this is intentional by Bob Evans, or truly a manufacturing flaw?
Posted by Venice09 on 2010-10-20:
I like my mashed potatoes with lumps and garlic. But if you were expecting smooth, I don't blame you for being disappointed. When I'm in a hurry I use Betty Crocker, either the flavored instant ones or potato buds. They're quick and easy and taste pretty good. I would probably like Bob Evans. Thanks for the information, Alain.
Posted by Anonymous on 2010-10-20:
Some places make them a LITTLE lumpy to show that they are potatos and not potato flakes.
Posted by Nohandle on 2010-10-20:
I remember the time when good mashed potatoes meant there wasn't a lump to be found. The cook made certain of that since it was something to be proud of. Nice creamy mashed potatoes.

Lets just call them smashed potatoes now. Boil some potatoes, squash them with a fork a time or two, pour in a little milk or half and half, a tad of salt, some butter and go for it. At one time it was called a lazy cook, now it's the sign of fine mashed potatoes.

It's funny how times have changed. And you can buy those instant potatoes that advertise there will be lumps.
Posted by Anonymous on 2010-10-20:
Chunky mashed potatoes is an oxymoron. If they were mashed, then they wouldn't be chunky.
Posted by Anonymous on 2010-10-20:
PM, I disagree. Whipped potatoes should have no lumps. Mashed is just mashed.
Posted by azspots on 2010-10-20:
If you use milk, rather than water in the "box potatoes" they are almost forgivable ;)
Posted by Anonymous on 2010-10-20:
I don't care for lumps in whipped potatoes but they're alright in mashed potatoes.

Ya know six one hand or while in roam in the other either way it's all good.
Posted by Anonymous on 2010-10-20:
The term "mashed" refers to crushing or pulverizing something into a pulpy consistency, which by definition is soft or soggy...not lumpy. By true definition of the words, they are oxymorons.
Posted by Venice09 on 2010-10-20:
Perfect explanation, NH. Cooks were proud of their whipped potatoes with no lumps. Now you can even mash a boiled potato right on your plate, add a little milk and butter, and you have mashed potatoes! There are instant potatoes with lumps? I wonder if they're any good.

Azspots, I use milk in the instant. It does make a difference.
Posted by Anonymous on 2010-10-20:
I bought these mashed potatoes before and they were really lumpy didn't like em.
Posted by leet60 on 2010-10-20:
mash potatoes without lumps of potato in them are potato soup : )
Posted by Alain on 2010-10-20:
Thanks to everyone for their very helpful advice and views! I always learn something everytime I'm here. Tonights meal featured nothing contrversial: the brown rice came out like, well, brown rice! The roast was a little tough, though. Come to think of it, I haven't seen Spice in the longest time....
Posted by Alain on 2010-10-24:
Additional Information and Update: Carol Parsley, Guest and Consumer Relations with Bob Evans, promptly sent me a letter (with a coupon for a free Bob Evans product which I used to get some Mac & Cheese side dish that my wife loves) via snail mail addressing my concerns about the mashed potatoes. A tip of the hat to you, Carol, for demonstrating that Bob Evans cares about their customers. Your thoughtful letter will assure I continue to purchase Bob Evans products!
Close commentsAdd reply

Poor customer service
Posted by My feelings on 05/22/2010
PICKERINGTON, OHIO -- I visited Bob Evans today. I placed a to go order and was told it would be ten minutes. I had no problem with this. Five minutes after waiting another couple came in to place a to go order as well. After placing their order they where asked if they wanted a drink while waiting. When my name was called I ask the waitress why I wasn't ask for a complimentary drink while waiting. She resonded she was busy gave me my order and walked away. I ask to see the manager she went over to the dining area and talked with him. He came out and I ask him what was the difference. He ask me did I have the same waitress I told him no, but what was the difference. He said no difference would you like for me to offer you a drink. I walked away. I feel as if he should have said let me he had to ask give you a drink as well. My thought was why ask me.
Read 12 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-05-22:
I would have taken the drink from the manager at that point.

How was your food?
Posted by DebtorBasher on 2010-05-22:
I went through McDonald's drive through last week and ordered one of their bagals. I was asked to pull up and they will bring my order out to me. I pulled up and waited less than two minutes an the guy came out with my order, handed it to me and said, '1 bagal' I said yes...he said, I threw in a hashbrown for your wait. I thought that was really nice of him, since, like I said the wait was not more than two minutes.
Posted by Anonymous on 2010-05-22:
Basher, what's a bagal? Is it like a bagel?
Posted by Anonymous on 2010-05-22:
It's foreign, pronunced buhgahl. oops.. ::running::
Posted by Alain on 2010-05-22:
A bagal is similar to a bagel except that it is covered in chocolate. It was invented by Luthern Monks in about 1564 in the Westphalia Region of what is now Germany as a substitute for fruitcake.
Posted by MRM on 2010-05-22:
Aweome Proconsumer and Alain, for dropping the knowledge on us!
Posted by Anonymous on 2010-05-22:
See, dont I get credit for knowing that it is foreign? lol
Posted by DebtorBasher on 2010-05-22:
What can I say, I'm not Jewish!
Posted by Venice09 on 2010-05-22:
The fact that it was a different waitress does make a difference. Your waitress was too busy at that moment to offer you a drink. Apparently the other waitress had more time. This is not something to take personally, especially since an explanation was given, and the manager offered to make it up to you by giving you a drink.
Posted by PepperElf on 2010-05-22:
wait ... you were mad, complained, and the manager offered you what you asked for, but you walked away upset

if you didn't want the free drink
what did you want?
Posted by Venice09 on 2010-05-22:
The OP said, "I feel as if he should have said let me he had to ask give you a drink as well." I think that's what the OP wanted, but I'm not sure what it means.
Posted by Ytropious on 2010-05-23:
OP, there were 2 different girls. One was busy, one was not. You are complaining over a free drink to sip while waiting. I'm sure if this girl had the time she would have offered you a drink too. Also how do you know it was complimentary? The other waitress may have added it to their check.
Close commentsAdd reply

Cooks getting slower
Posted by Getting fed up on 04/02/2010
BIRCH RUN, MICHIGAN -- The Birch Run Mi. restaurant seems to be getting slower every time I go in there. I am a regular customer two times a week with my family. There were 8 tables that were occupied, five ahead and three that came after me. It was a slow time just before the rush at 4:13 pm. It took 17 minutes to get a cherry cobbler with ice cream desert. I split it with my wife. The waiter brought it out and plunked it in the middle of the table. I asked where is the extra plate I asked for and you never gave me silverware? I can remember when the wait staff was happy. The management people now seem to be ridiculously ignorant and unable or unwilling to promote decent working conditions. I'm about to find another place to hangout. Many of my family already have stopped going there.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-04-02:
I guess sometimes we do have to just sit back and relax when at a restaurant. If I order something and it takes 30 minutes or longer, then I start getting annoyed. Otherwise, we are usually too busy talking to notice. If I am unhappy with a restaurant's service (or lack of) I simply just find a new place, like you said. There are a lot of choices out there! Thanks for the post.
Posted by redmx3racer on 2010-04-02:
Right before dinner (aka in between shifts) is usually a time when restaurants are minimally staffed and/or preparing for the dinner rush. Not saying it's ok at all you had to wait/get poor service-but if there is just 1 cook behind the line during that time than 8 tables probably would keep him pretty busy.

Posted by getting fed up on 2010-04-03:
thank you to marymc and also to redmx3racer for taking the time to comment and give your thoughts and en-sight on this subject.
Close commentsAdd reply

Manager Basically Accused Me of Stealing
Posted by ODC on 08/17/2009
BOWIE, MARYLAND -- On August 17, 2009, my husband and I went to Bob Evans on Crain Highway in Bowie, Maryland for breakfast. I ordered French toast, hash browns and sausage. When my food arrived, the French toast was cold and I told this to the Waitress who left the check on the table and took the French toast away - I presumed to heat it up. I finished the hash browns and sausage and my husband finished all of his food and she still had not returned with my French toast. We were ready to leave so; I told my husband that when we pay the check, we can just ask them to take price of the French toast off. When we got to the register and explained what happened, the clerk said he had to get the Manager. The Manager came over and said “are you sure you didn’t get the French toast?” and I said yes. He then said, “If I ask Jennifer (the waitress) will she say the same thing?” I then told him to call her over here and ask her. He then took the price of the French toast off of my bill. After leaving the restaurant, the more I thought about how this Manager (named Larry) had accused me of trying to get away with the cost of the French toast which was $5.00, I became really angry. Needless to say, I will never patronize this establishment again. Even if he thought was trying to steal, he should have never accused me before at least bringing Jennifer over to ask her what happened – but he didn’t. Larry really needs some customer service training. I am sure Bob Evans corporate offices offer training to Managers on how to handle different situations that may arise.
I am not going to leave my home address on this message because I am afraid Larry will come to my home and harm me and my family. If Larry gets to read this – think about…………… How does that feel Larry? It does not feel very good when someone has accused you of something that you would never do.

Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-08-17:
We live in a time where people are dishonest and will lie to get a free meal. I am not saying that that's what you were doing, but the manager had to verify with the waitress before removing the item off the bill. Seems to me the manager handled the situation very well, and I seriously doubt he's going to hunt you down and harm you and your family.
Posted by laklisa on 2009-08-17:
I don't think he was accusing you...
Posted by SteveWiginowski on 2009-08-17:
I think he wanted to double check. It doesn't sound like he used his words wisely, but it didn't sound like there was any accusations there.
Posted by Anonymous on 2009-08-17:
I think Larry could have handled the situation a lot more professionally. A question like that sounds like the guy is accustomed to working with children.
Posted by Anonymous on 2009-08-17:
AlleyS, I believe she was just being cynical to make a point.
Posted by Ttereza on 2009-08-17:
From my very first job we were taught the fundamentals on customer service and respect, which meant absolutely no accusing customers or speaking in a way that may be considered such unless there was clear evidence, (and even then we had to be tactful.)

The problem may not be whether or not the manager believed or had reason to believe she was trying to steal, but his lack of grace in saying such a line that another commenter mentioned seemed fit for a child. The manager, if doubting, should've excused himself to get it worked out and asked the waitress in private.
Posted by Mrs. V on 2009-08-17:
The manager at that Bob Evan's talks to everyone like that. Customers and employees. He is very rude and is very, very lazy. I have gone to that Bob Evan's a few times and this always seems to be the case.

Just go to the one in Laurel. They are very good there.
Posted by Starlord on 2009-08-18:
Just be glad Moe and Curly weren't there to help.
Posted by BokiBean on 2009-08-18:
ODC, I wonder if the manager was just joshing around..was there any way he could have appeared to be joking? Cause it does sound like, you know, bad cash register humor.
Posted by Ttereza on 2009-08-18:
Maybe, but even if it was a joke, a manager trained in CS should know better.
It seems the author responded in a non-joking manner, at which point, if it were a joke, an apology and explanation should've been given.
I guess depending on how we imagine the manager's tone, the comments can mean different things. I thought it seemed sincere, but you may be right.
Close commentsAdd reply

Bad Place To Work
Posted by Chookie23 on 08/11/2009
THE VILLAGES, FLORIDA -- Seasonal Bob Evans may not be a good choice to work. Was fired for no true reason at a Bob Evans in central fl, just due to labor cutbacks and a lame accusation with no witnesses. So if management decides to lie and accuse employee's for labor reasons its ok, Bob Evans won't question its own management. Posted earlier but used names/location, wasn't aware that broke any rules, sorry. The point remains the same though, after they totally re-wrote company policies it became a bad place to work with too much power put to a few people, and no-one for non-management to turn too in case of rash management decisions.

Customers also have made many complaints since the policy changes, expect mediocre service for prices that are too high -compared to companies that are in a very similar industry.
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by bargod on 2009-08-11:
Sounds like your much better off without them. Good luck with the new job hunt.
Posted by lessthanzero on 2009-08-11:
Well, Bob Evans in Florida can terminate an employee any time, for any reason, just like you can leave anytime and for any reason. It's too bad that companies have to manufacture an excuse to terminate when it is not necessary. I agree that there should be a "mediation" policy for employee/manager issues, which is what the Union uses through the grievance process.
Posted by chookie23 on 2009-08-12:
phew, the unions are another issue, agree though, FL employment is rough, they can let ya go 4 no reason, if they're willing to pay the unemployment=( this is no more than a simple statement for consumers and possible future employee's sadly, i just want the truth out there
Close commentsAdd reply

Customer Service At Checkout
Posted by Lu Mira on 11/16/2008
ONATRIO, OHIO -- My friend and I had dinner at a Bob Evans ordering from the senior menu. The food and the service were all right but when I went to pay the bill with a credit card, the cashier asked to see my ID. Showing your driver's license for the purpose of verifying identity or age at restaurants is off putting but the cashier managed to be even more offensive. After returning my ID, she loudly asked if the tip I had put down was correct, mentioning the specific amount, for everybody in the room to hear. She was clearly reading the amount wrong even though the writing wasn't that bad. Now I'm not a big tipper but I always meet or exceed the standard 15%. And I wouldn't mind someone asking to confirm the tip but the way she did this, her unfriendly manner, was insulting. This was the first and only time ever I had anybody question the amount of the gratuity I have indicated on a check in more than 30 years of living in the U. S. in various cities.

I was so offended I had half a mind to say that I changed my mind and would not be leaving any tip. But I can tell you I will not be visiting a Bob Evans in the foreseeable future.
Read 13 RepliesAdd reply

User Replies:Close comments

Posted by woodsk1 on 2008-11-16:
not leave a tip? It was not the server at the register. Complain to the manager about he cashier, not the server..
Posted by spiderman2 on 2008-11-16:
Was your credit card signed? You admit you weren't sure if it was your age or your identity that was being checked. I imagine if it was your age, the waitress would have verified upon ordering. I would certainly be insulted if someone though I was younger than I was!!! Was your handwriting legible? Maybe that is why the cashier wanted to confirm the amount. Why would you punish the server by not leaving a tip because you felt that the cashier was rude? Not everyone has a sparkling personality like I'm sure you have.
Posted by soccermom12h on 2008-11-16:
I can never understand when people make complaints about whatever the particular store is, and they say they will never frequent ANY (Bob Evan's, Circuit City, IHOP, Budget Car Rental, McDonalds, etc.) location of that store ever again. If you have rude service, don't go back to THAT PARTICULAR STORE. Not every single store in the entire country. Now if you have a beef with the overall store policy, then I could see not going to ANY ______ (you fill in the blank) ever again. But why hold an entire chain responsible for one person's rude behavior in one particular location?
Posted by Ponie on 2008-11-16:
Identify verification is 'offputting?' If you say the writing wasn't 'that bad'--I'm sure it was and that was the reason the cashier was questioning it.
Posted by DebtorBasher on 2008-11-16:
LU...the comment you posted on another thread about this incident, you said it was because you are Asian...I noticed you didn't mention that here.
Posted by Crown Jules on 2008-11-17:
Everybody likes to think that their own handwriting is perfectly legible but the simple fact is that it isn't always. A 9 could look like a 7, a 5 could look like a 2, etc. As for asking for your ID when paying with a credit card, every business should do that but a lot of them don't. It shouldn't be considered offensive when someone is just trying to make sure the person using the card is the actual cardholder. Besides, people get too offended by the smallest, stupidest things nowadays.
Posted by seriously? on 2008-11-17:
You paid with a credit card and she checked your ID... if I were you I'd be HAPPY she did so. She was making sure it was YOUR card. What if someone stole your card and charged hundreds because nobody would check ID along with the purchase??? And I agree with Crown Jules - perhaps she couldn't read your handwriting and wanted to verify before she charged you??? I think this employee was one of very few who actually follow security procedures...
Posted by Lu Mira on 2008-11-28:
You can ask nicely and you don't have to shout it across the entire dining room twice. You can ask in a normal tone of voice so that the transaction does not have to be a public spectacle. There was something hostile in the entire exchange, something that made me quite uncomfortable. Any employee with customer contact represents the company to the public and one whose manner was not pleasant would be a reason to take my business elsewhere.
Posted by Lu Mira on 2008-12-09:
Response to seriously: ID checks happen so rarely they are an annoying exception. Now if an establishment has this policy and carries it out routinely, I would have no problem. Everybody has to go through it, not just you. Anyway, my complaint had more to do with what came after, the way it was handled, when a normal tone of voice would have been appropriate. Announcing you're leaving a $2.00 tip in the restaurant just was overly attention-calling and the amount wasn't even correct. No, I think from now on I will avoid Bob Evans. BTW, I'm Asian, male and the cashier was white and I mention this because there is a related complaint somewhere here from an African-American woman.
Posted by Anonymous on 2009-06-18:
Perhaps she the cashier was hard of hearing. Before I had ear surgery, I talked louder than I thought I did. What seemed like normal tone to me was yelling to others.

Offended because she checked your ID? If your card had been stolen that's the FIRST thing you would have been demanding: "Why the hell didn't anyone check ID!?" You can't win for losing. And Bob Evans probably is glad you won't be back. I would be.
Posted by Jim Goble on 2009-07-11:
Retail personnel need to understand that asking for ID from established and regular customers is VERY offensive to some such customers. Perhaps only older people like me (I'm 62) are bothered by it any more.
Posted by Anonymous on 2009-09-07:
Jim, customers need to understand that just because you have shopped at whatever store for 100 years doesn't mean we all know you. Show ID if you are asked for it and be glad someone is watching out for you.
Posted by Minnie on 2013-08-06:
The coffee is weak and is not as good as Perkins, even the bold or dark roast at B.E. for my taste.
I enjoy Starbucks for bold tasting !
The customer service and food in Ft Myers Fl is good. Especially their chicken gravy over mashed potatoes is to die for.
Close commentsAdd reply

Top of Page | Next Page >