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Bob Evan's Restaurants

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1.8 out of 5, based on 5 ratings and
17 reviews & complaints.

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Bad Service, Bad Food: But ONLY in the Morning
Posted by on
Rating: 1/51
MONROEVILLE, PENNSYLVANIA -- On Friday August 31, 2012 I go to the Bob Evan restaurant in Monroeville. My son and I were expecting the usual-great service, hot food and a nice environment. We got just the opposite.

It took 15 minutes before we got burnt coffee and lukewarm water. I know we should have left right then and there but previous to this experience we never had bad service.

A half an hour later our food arrived. See pictures. Everything was overcooked, burnt or greasy. My son's I phone made the food look better than it actually was during the time of service.

After getting the food, I called the waitress over who immediately got the manager. The manager admitted that the service and food was not good but they were aware of the problem and were going to work on it. He kept asking us if we wanted the food to go. I explained that we did not want the food. Again he responded that he would give the food to us for free. After explaining that we did not want the food for free numerous times, he asked, "Then what can I do to help you?"

People behind us complained that they were missing part of their order. However, they openly discussed that it was probably because that the waitress couldn't handle servicing everyone.

Sometimes it pays to serve you customer edible food that is late as opposed to serving bad food late. It also helps to not think that everyone who complains wants a free meal. I do not complain about food that I do not want to eat. I do not want to eat bad food for free.

I called and emailed the corporate office. They have yet to respond. To be fair, I will give them until next week to respond. Until then, we will no longer eat at Bob Evans.
     
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ok4now on 2012-09-03:
Ewww, that is disgusting!! I wouldn't feed this slop to my dog. Good post.
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Extreme Displeasure With Meal, Service, and at the Cash Register.
Posted by on
Rating: 1/51
PORT CHARLOTTE, FLORIDA -- This afternoon my husband and I ordered from the senior menu. Our waiter was, apparently, the manager, a male, even though the register tape said it was a woman. He was prompt and courteous enough at first but then things began to deteriorate. My husband had the Country Fried Steak. He did pass the driver's license eye test this year but had to ask me if I could see any meat between the layers of batter. He commented that if there was any meat, it certainly wasn't steak.

My meal, the Open roast Beef Sandwich, was lukewarm and the baked potato almost cold. The reason for this was that I witnessed my meal sitting under the heat lamp while my husband's meal, which was served warmed, was prepared. The gal in charge of fixing the sour cream and butter to put on the plates was busy flirting with the manager, our waiter. She took more than two minutes (I timed her) to fill two cups with sour cream. She then alerted our waiter that our food was ready but he was too busy laughing, flirting, and otherwise having a good time to put our meals on the table. Three minutes later, the gal finally got another waitress to bring our food. We did complain and we were offered new meals but it was very late and we needed to leave.
The manager, who delivered our check, had obviously heard about our complaint and was less than friendly.

When paying the bill, the cashier, same gal who prepared the sour cream, asked if everything was OK. Our answer was that the meals were average. Her response in a flippant manner was, "Well, you can't be perfect all of the time!" This was followed by a flippant laugh.
Not only was the food very poor, the service was pathetic, and the attitude of the staff less than business friendly. This is just a very poor Bob Evans.
     
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John Nicholson on 2013-06-08:
Find the website of Bob Evans corporate and tell them the location, etc. and what happened. They need to know.
Jeff on 2013-06-08:
I hope you gave him a low tip.....or no tip at all...doesn't seem like he deserved one
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She Should've Graciously Accepted The Drink
Posted by on
MISSOURI -- This is in regards to the customer who stormed out because she and another customer ordered food "to go" and one was offered a free beverage, this one was not. She complained to the manager about not getting a free-bie, then was offered a free-bie by the manager, refused it, like a child stomping feet on the ground and stormed out.

Unacceptable behavior on behalf of the customer.
Proper behavior by that of the manager.

Customers at any restaurant/bar often don't realize that servers, at some locations, are permitted to comp only ONE drink per work shift - to a favorite "regular" customer, or as an "I'm sorry - I screwed up your order, forgive me" or "wow, that other customer was so rude towards you, no excuse for that! We don't condone those types here, this drink is on me, please come back."

The customer in this case was childish & selfish - and more than likely just having a bad budgetary day. Seriously, I believe at one time or another we have all had a drink compted for us somewhere on the face of the planet earth. However, I've never heard -anywhere- of someone complaining that this person got a compted drink and I didn't..... talk about stealing somebody's thunder !! In this economy, people are doing things and displaying atrocious attitudes that I've never heard of.

In regards to another review...

I thought it was kind of cute when I read the elderly couples review about the tea water not being hot enough. Though, on a cold, snowy day I can understand how that could drive someone to write a review. It was more helpful for the restaurant than anything. It was actually a positive review with a helpful hint. Bob Evans should've been more service-oriented, though ...... not allowing the couple to leave as they did. After all, patrons are guests and the employees are hosts.

Thank you.

     
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Alain on 2011-10-27:
There's always at least two opinions to every posting! Thanks for the review and informative!
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Flat-out Rude!
Posted by on
TRIDELPHIA, WEST VIRGINIA -- Recently, I had a job interview at the Bob Evans restaurant located in Tridelphia, WV (also known locally as 'the highlands'). I have never in my life been treated so poorly.

I arrived for my interview right at 2:45, when the interview was scheduled at 3:00. I try to be early if possible, to me that seems to make me appear very prompt for future reference. The restaurant itself was a ghost town. The only I could see were an elderly couple.

I entered the restaurant and stood up front in the small store section, no one was at the register, nor was a greeted by a Hostess. I waited a good five minuets before I noticed that all of the staff were standing around the bar section of the restaurant talking to an employee who had not clocked in yet.

I was slightly irritated but assumed (having worked as a server and Hostess before) that the employees must have just not heard me come in. This offense in my mind was forgivable considering I myself had done the same before.

I approached the carry-out end of the bar, where all the employee's were standing and chit chatting. I did not say anything, though it is pretty obvious I did not work there, considering I was rather dressed-up. The employees continued to chit chat for a good ten additional minuets while I stood there and stared at them.

Eventually, the Hostess (I know this because of her uniform) very rudely asked me what I needed. I informed her that I was there for a job interview. She proceeded to ignore me, she did not go get the manager, she did not ask me to sit down, she rolled her eyes and continued to talk to her fellow employees.

I had never met the Hostess before, so this rudeness came as a shock to me. I couldn't believe that she would allow me to stand there for 15+ minuets before she even asked me what I needed then roll her eyes and continue to chit chat without bothering to help me with what I needed! I was very disheartened.

A server then came out, who was also very rude, asked me what I needed and proceeded to scream (yes, scream) for the manager to come up front to give me my interview. She informed me that I 'did not have to stand there, sit if I wanted', while she stormed away, acting like I had been bothering her by asking her to do her job.

The manager then came out. He did not greet me, he did not apologize for the behavior of his staff, he rushed over to a table and informed me to 'hurry it up' when I wasn't moving as fast as he was.

We sat at a table in the back section which was closed off from the rest of the restaurant by a small half wall.

So my interview began, he was very rude. He did not ask me my name, he did not ask me if I needed anything as most interviewers in restaurants do (such as a glass of water or tea). He simply pulled out a piece of paper and began to scribble on it.

He asked me where I had worked previously, I informed him that I had worked at a local hospital as a surgical technician and I was currently enrolled in nursing school which was why I was searching for a job where I could work weekends only. He did not say anything, just scribbled down what I had said. He asked me what I wanted my hours to be. I informed him I could only work weekends, even stating that I understood how hard it is for businesses to work with those types of hours. He said nothing.

He did not write my name down, he did not write anything except my work hours down. He then stood up, did not tell me goodbye or thank you for stopping, and rudely said 'you can go now.'.

When I approached him, before he had a chance to storm away from me, and ask him if he needed my name so he could verify the information on my application with what I had said, he rudely again said 'you can go now.'.

I have never been treated so poorly during a job interview. I was not offered the position, nor did I call to ask for a second interview. After being treated that poorly as a non-employee, I would hate to see how they treat their employee's.

I will never eat at a Bob Evans restaurant again due to this occasion.

     
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Anonymous on 2008-09-08:
I'd like to hear the managers side of this. Sorry, I just have a hard time believing that people "storm around" for no good reason.
Anonymous on 2008-09-08:
That was the job interview from hell.
thensider on 2008-09-08:
I think you should be glad you aren't going to be working there!
Anonymous on 2008-09-08:
I can't believe you would stand there for 15 minutes waiting to be spoken to.
thensider on 2008-09-08:
Contrary, I might have waited for the manager if only to tell him " It's now wonder you are in need of new staff"! Of course, I am rude like that, when it comes to things like this.
old fart on 2008-09-08:
E-mail this account of your experience to Bob Evans corporate... Might not do any good but it will make you feel better,,
Anonymous on 2008-09-08:
I hear ya, insider! I thought of a half dozen thinks that I would have said or done too. None of them would have got me a job!
CDC on 2008-09-10:
I cannot believe you let someone treat you this way, I agree you need to write to corporate~
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No Service
Posted by on
PRINCE FREDERICK, MARYLAND -- This could be just a coincidence but today I visited 2 Bob Evans Restaurants that are about 10-12 miles apart. I had similar experiences in both restaurants. In the first restaurant, I was warmly greeted and seated. I sat there unaccosted by a server/waitress for more than 10 minutes. In walks a customer who was seated and immediately his order was taken.

I got the eye of the waitress (who responded as if she already knew what I was going to say) walks close enough for me to hear her say that "she will be right with me". She turns and walks away. She returns later and goes to another table of newly seated people. I left the restaurant with no service.

Just as I had given up on Bob Evans Restaurant, I notice another one that was on the same road but about 10-12 miles down. So I pull in hoping to get better treatment and maybe service. I waited a few minutes to be seated and a very friendly gentleman took me to a table in an area where there was only two customers and one of them was leaving the other already had their food. He signaled for the waitress to come and take my order which she did. My order included a breakfast meal and a cup of coffee. In walks 2 customers who sat at the counter. The waitress who took my order - took their order and within seconds they had their beverages while I sat there with nothing. I sat another 2-3 minutes and decided to ask the waitress why was I not given my beverage. To which she became up set (If looks could Kill - I would be dead) and she asked another waitress to serve me.

Now here is the deal - I am an African American Woman - both waitresses at the 2 Bob E Restaurants were Caucasian. At the second Bob E Restaurant, the waitress who did not want to serve me asked an African American waitress to take my order (there were 2 other waitresses standing around who were not African Americans) she did not ask them. The tone in the waitress voice was said - you wait on her because I am not going to. Well now I am feeling like I am being refused - so I asked the original waitress again why was I not given the coffee that I ordered to which she just stared at me without a reply. I then asked for the manager. The manager was the friendly Gentleman who seated me - I described what happened and posed the question to him - Why was I not given my beverage and the 2 customers who came in after me was given theirs right away. He told me that he had no idea but he would be happy to get me a cup of coffee.

What do you think - Coincidence?

This happened in Maryland on Route 4 in California Maryland and Prince Frederick Maryland. And by the way all the other customers were Caucasians.

I decided not to eat at Bob Evans today nor Ever again.
     
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Ponie on 2008-07-25:
It would be a cold day in Hades that I'd drive 10-12 miles down the road to get to another Bob Evans. How many other restaurants did you pass along the way? The area you're in certainly is not out in the boonies. Take that race card and place it where it belongs--back in the deck.
Anonymous on 2008-07-25:
You did the right thing posting your grievance on my3cents dot com. Good for you standing up for yourself - truth to power I always say. If I were you I wouldn't go there anymore perhaps you might want to try the Cracker Barrel instead.
Anonymous on 2008-07-25:
It's certainly tough being white in America today, eh basher?
DebtorBasher on 2008-07-25:
Yeah...I guess I'll have to get that burnt cork out soon, just to advance in life.
DebtorBasher on 2008-07-25:
Yeah...I guess I'll have to get that burnt cork out soon, just to advance in life.
jktshff1 on 2008-07-25:
DB, you are stuttering again
DebtorBasher on 2008-07-25:
Sorry....I put my teeth in backwards this morning.
Anonymous on 2008-07-25:
Yes, black people can be racists too and it is just as stupid.
DB, I'll take your order.
You want fries with that?
Extra Horsey Sauce?
I'm sorry ma'am but we don't have that here.
What?!
Nevermind, maybe you'd better go elsewhere!
Anonymous on 2008-07-25:
Try being the only 2 white guys walking in to a dimly lit all black bar in the middle of the afternoon. By the time your eyes fully adjust you see that you're dead in the middle of a quiet room full of staring people.
Anonymous on 2008-07-25:
C2O, I can tell what most of them were thinking from experience. They though that you guys were the police. I'm dead serious.
Anonymous on 2008-07-25:
You are`correct zzrokk, and I realized that right away. We were wearing button down shirts and jeans which probably made us look like plain clothes cops. Since we were staring back at the room kind of stunned ourselves we probably really looked the part. When we reached the bar I asked the guy behind it if Tyrone Washington was around. He said he'd never heard of him and I said thanks and we got the heck out of there. We laughed so hard out in the parking lot when my buddy pointed out that there was only 3 Cadillacs and a Buick parked out there yet there was about 25 people in the joint.
DebtorBasher on 2008-07-25:
What would you have done it there WAS a Tyrone Washington there? LOL...that would have been funny.
bargod on 2008-07-25:
Sorry not going to take the bait on this one. Complaint sounds made up.
Anonymous on 2008-07-25:
Hey, DB, you find any shoes yet?
DebtorBasher on 2008-07-25:
No Super...and I went to FIVE places today!
axeman12 on 2008-07-25:
I g u e s s t h a t y o u n e e d t o r e a d t h I s . D I d R o s a P a r k s g o o n t h e s a m e b u s a f t e r w a r d s. T a k e y o u r d r e a m a n d g e t f u l l o r c l e a n m y h o u s e!
Octslavia on 2008-08-08:
I do not think this story is fair. The reason why the waitress that was serving you probably took the counter is because nobody else will, which in turn probably means that the carry out person is off. Then she probably got overwhelmed and asked the other waitress to take you. Do not even call the black card because I know I have got busy before and asked one of my co workers (who was black) to serve one of my tables that were black and they said "hell no", so everyone thinks the same about black tables. It doesn't matter though because every race has its flaws in the world of serving. We don't go by the color of your skin we do are best to please you, only you make the outcome.
Slashx on 2008-09-23:
OMG OMG I wasn't served when I wanted to be! It's all about me! I think I'll pull the "race card". Yeah that'll get em! Get over yourself and your bigotry, it happens to everyone.
Patience is a virtue.
Lu Mira on 2008-11-16:
I can sympathize with the African-American woman who did not get service at a Bob Evans. I'm an Asian man and her story makes me think my own experience probably isn't isolated. I did get service and the food and service was good actually but at the cashier when I went to pay my bill the young woman there was very rude. I have posted the incident on this board. I have been to Bob Evans numerous times previously and have had no complaints until now.
DebtorBasher on 2008-11-16:
LU...what does being rude have to do with race? Until people with your attitude learns to deal with what's out in this world, I suggest you stay home until you learn how to cope with society. You said yourself, the service and food was good...that's what you went for, that's what you paid for and that's what you got. Is everyone supposed to bow down every time a minority walks into their place of business and kiss your stinkin' behind just to stop people from calling them a raciest and cry discrimination? Open your own business and serve your own people...problem solved....NEXT!
SIMPLY GROSSED OUT on 2009-12-17:
I'm a Caucasian female whom worked at bob evans, and both locations that I worked at was racist. while I worked at one mainly I would go to help out the other store, (only happened once). there were 5 servers on the floor that Saturday evening. The manager on duty whom made the floor plan put the two Caucasian females on one side (both whom had worked that morning already, pulling a double shift. we should have been first out). the other three servers all being African American girls where placed on the other side of the restaurant. When it was almost time for cutting people from the floor, the three girls where cut first, who was all planning ongoing to hang out that night. They tell the host who is an African American male not to seat them to much, so while we are running around a full dining area, they get to plan out the events for that night. The manager, cut the three girls before us. Have I mentioned the manager was an African American Male.
At the main locations I worked at the African American Manager, certainly wasn't professional with the Caucasian employees or customers. I could holla racism, but would be the point. It only adds fuel the already blazing flames. Besides its not really me they hate, it's themselves they hate.
SadSackSam on 2009-12-17:
I'm a white guy in the south. Yeah I know places that only serve one color and work for a company that will fire a white guy for yelling at someone but has been investigating the Black Supervsior for hitting someone over a year ago. Don't want to get sued you know. Racism is alive and well and it goes both ways. My mother had such good experiances in Mississippi that she drives around the state now.
Best of Both Worlds on 2011-12-01:
Racism does go both ways I agree, but if one side is basically powerless, there is a difference. It's not so much that the restaurants are racist, it is more than the customers are. The restaurants want to please their racist white customers. To the restaurant there is only one color....green. But if the majority, if not all their customers are white and racist, they are going to create an atmosphere that is comfortable for their white racist customers. I bet they won't turn away a black one's money.
Anonymous on 2008-07-25:
Just Googled up their website. Racism is bad for any business. I just can't see a big Corporation like this doing this corporate wide after what Denny's went through.
http://www.bobevans.com/
summerTYME on 2012-08-24:
The story is NOT made up...I recently moved to the area...because of a job transfer to Lockheed Martin in the Area...I visited the Bob Evans restaurant and I must say....The people acted as if they had never seen an African American person in that establishment before....the people all stared...and some even left once we were seated near them to other booths/tables. It was horrible. The service was horrible as well. The waitress avoided us...until we summoned her over...she was visibly unpleasant. The food was cold and the biscuits were hard..as if the food had been microwaved to long! I will never visit Bob Evans in California, MD again! The overall visit was very distasteful. Trust, the people in the restaurant are conducsive of the residents of the area. This behavior is mirrored throughout the town. Enough said.

DigitalCommando on 2008-07-25:
Tweety, if you leave your tech-9 in the car, you probably won't get this reaction. I'm with bargod on this one.
Anonymous on 2008-07-25:
DC, where did that come from? Was that supposed to be a funny?
DigitalCommando on 2008-07-25:
ZZ, Do you really believe this post? "This could be just a coincidence but" a person that REALLY experienced racism would not start their comment off with that.
Anonymous on 2008-07-25:
Cracker Barrel. LOL! Good one LMD!
Anonymous on 2008-07-25:
DC, I don't know. Maybe LMD, is right in saying that Tweety, should have gone to the Cracker Barrel Restaurant instead. Then we probably wouldn't be having this conversation.
LMD:(BA)
DebtorBasher on 2008-07-25:
You'll live...I did.
When I went into an Arby's, I was the ONLY customer at the counter. There was one customer sitting at a table eating her meal. There were four African-Americans working the counter. When I walked in, they looked at each other and everyone of them took a step back from the counter. And one said, "I ain't takin' her order" the others said, "I ain't serving her" And I stood there surprised that they would be so open with their comments. They laughed and looked at me REFUSING to take my order. There was one young White kid towards the back and he even heard them, he came out and said, "I'll take your order for you" and I said, "Thanks, but nevermind I will contact the corporate office instead". And I walked out. I don't know if the corp. office did anything about it because I didn't give my address for a reply and I certainly didn't want them to send me coupons to come back. The reason I didn't' give my address was because I lived right by that Arby's and didn't need these A-holes coming after me if they lost their jobs. I just wanted Corp. to be aware of this...and I never went back...this was probably about 10 years ago and YES this was a clear case of racism but you know what? I lived!

I could have had a great lawsuit against them, all they would have to do if view the cameras and see them all stepping back, laughing and not taking my order.
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Service/and Food/cooks
Posted by on
Rating: 1/51
ABERDEEN, MARYLAND -- We [stop] at Bob Evans for a Sunday Dinner. The restaurant was cold,
I order a bowl of soup and when it was deliver there was plenty of broth but hardly any vegetables. My husband ordered a Cheeseburger and it was so greasy he could not eat it. The waitress was not very helpful. I ended up getting a salad and a baked Potato which was burnt!!! My husband end up getting breakfast. While we were waiting for our so called meal, one of the cooks was standing there blowing his nose and never once washed his hands. We have ate at this Bob Evans often and we were never so disappointed. The waitress and the manage just didn't seem to care about our complaints. I really hope you look into this. The money we spent $37.43 was a waste, we could have gone to Golden Corral.
     
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Breakfast Gravy Was Not Good
Posted by on
Rating: 1/51
BRANDON, FLORIDA -- My 92 year old mother was eating biscuit and gravy. I noticed she was not eating the gravy and I ask why? She just said, "taste it". When you are eating sausage gravy you expect it to have a sausage/pork like taste. This had a definite beef taste and not very good at that.

I had a different gravy on my food and it tasted very good. But, the meat was supposed to be sausage. It may have been. To me it was more beef than pork. This was my opinion. I removed the meat from my dinner and ate the remainder of my meal.

I told the waitress as we were leaving. I have always been a patron of Bob Evans and have always enjoyed their gravy and biscuit. As of today that will change.

     
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StarStarStarStarStar
Poor quality of food (Meatloaf)
Posted by on
Rating: 5/51
CAPE CORAL, FLORIDA -- Today I had lunch at Bob Evans on Del Prado Blvd. in Cape Coral Florida.
I ordered the meatloaf dinner (as I have done several times in the past).
The meatloaf was terrible, bad taste and consistency. Not like before. It
tasted as if had been made of a fine ground meal, and not meat. I was told the recipe had been changed. For Heavens Sake and your reputation go back to the original recipe!!!!!

The manager was very gracious and gave me a replacement. This restaurant number is 476. I am not complaining about the service, But I am complaining about the quality of this particular food item.
     
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madconsumer on 2012-10-13:
very helpful review, and voted as such!

many companies who have changed formulas have discovered the public does not like the new recipes. hopefully bob evans will listen to the public.
Someone on 2013-07-06:
I agree they used to make the meatloaf at the store now they come in premade , and taste awful.
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Manager Basically Accused Me of Stealing
Posted by on
BOWIE, MARYLAND -- On August 17, 2009, my husband and I went to Bob Evans on Crain Highway in Bowie, Maryland for breakfast. I ordered French toast, hash browns and sausage. When my food arrived, the French toast was cold and I told this to the Waitress who left the check on the table and took the French toast away - I presumed to heat it up. I finished the hash browns and sausage and my husband finished all of his food and she still had not returned with my French toast. We were ready to leave so; I told my husband that when we pay the check, we can just ask them to take price of the French toast off. When we got to the register and explained what happened, the clerk said he had to get the Manager. The Manager came over and said “are you sure you didn’t get the French toast?” and I said yes. He then said, “If I ask Jennifer (the waitress) will she say the same thing?” I then told him to call her over here and ask her. He then took the price of the French toast off of my bill. After leaving the restaurant, the more I thought about how this Manager (named Larry) had accused me of trying to get away with the cost of the French toast which was $5.00, I became really angry. Needless to say, I will never patronize this establishment again. Even if he thought was trying to steal, he should have never accused me before at least bringing Jennifer over to ask her what happened – but he didn’t. Larry really needs some customer service training. I am sure Bob Evans corporate offices offer training to Managers on how to handle different situations that may arise.
I am not going to leave my home address on this message because I am afraid Larry will come to my home and harm me and my family. If Larry gets to read this – think about…………… How does that feel Larry? It does not feel very good when someone has accused you of something that you would never do.
     
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Anonymous on 2009-08-17:
We live in a time where people are dishonest and will lie to get a free meal. I am not saying that that's what you were doing, but the manager had to verify with the waitress before removing the item off the bill. Seems to me the manager handled the situation very well, and I seriously doubt he's going to hunt you down and harm you and your family.
laklisa on 2009-08-17:
I don't think he was accusing you...
SteveWiginowski on 2009-08-17:
I think he wanted to double check. It doesn't sound like he used his words wisely, but it didn't sound like there was any accusations there.
Anonymous on 2009-08-17:
I think Larry could have handled the situation a lot more professionally. A question like that sounds like the guy is accustomed to working with children.
Anonymous on 2009-08-17:
AlleyS, I believe she was just being cynical to make a point.
Ttereza on 2009-08-17:
From my very first job we were taught the fundamentals on customer service and respect, which meant absolutely no accusing customers or speaking in a way that may be considered such unless there was clear evidence, (and even then we had to be tactful.)

The problem may not be whether or not the manager believed or had reason to believe she was trying to steal, but his lack of grace in saying such a line that another commenter mentioned seemed fit for a child. The manager, if doubting, should've excused himself to get it worked out and asked the waitress in private.
Mrs. V on 2009-08-17:
The manager at that Bob Evan's talks to everyone like that. Customers and employees. He is very rude and is very, very lazy. I have gone to that Bob Evan's a few times and this always seems to be the case.

Just go to the one in Laurel. They are very good there.
Starlord on 2009-08-18:
Just be glad Moe and Curly weren't there to help.
BokiBean on 2009-08-18:
ODC, I wonder if the manager was just joshing around..was there any way he could have appeared to be joking? Cause it does sound like, you know, bad cash register humor.
Ttereza on 2009-08-18:
Maybe, but even if it was a joke, a manager trained in CS should know better.
It seems the author responded in a non-joking manner, at which point, if it were a joke, an apology and explanation should've been given.
I guess depending on how we imagine the manager's tone, the comments can mean different things. I thought it seemed sincere, but you may be right.
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Horrible Breakfast
Posted by on
AVON, INDIANA -- After being ignored in the Brownsburg Bob Evans, we decided to try the Avon Bob Evans. Both are in central Indiana.

When we arrived at about 10:15 on a weekday, the restaurant was not busy at all. We ordered our food and the waitress never came back except once to fill my coffee.

A full hour later, our food arrived via another employee and it was stone cold. The orange juice was horribly watered down and the rest of the food was basically cold. Because no one came to check on us, (ever!) we could not voice a complaint.

When I went to the cash register to pay, I told the girl that our food was cold and we were never re-visited by our waitress to let her know. She weakly offered us a coupon for a free beverage. I told her with the poor quality of the orange juice that was hardly a gift and we left.

Never again. I can make breakfast in 10 minutes at home, complete with eggs, bacon, juice, toast and coffee. You can bet that I'll be doing that from now on, especially for the prices Bob Evans charges for simple, easy-to-cook food.
     
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User Replies:

Ponie on 2008-07-18:
'A full hour later, our food arrived via another employee and it was stone cold.'
'...the rest of the food was basically cold.'
Exaggerate much, do you?
Next time use those 10 minutes and cook at home.
You'd never be happy in any restaurant.
madconsumer on 2008-07-19:
you answered your own question and issue.

make your own breakfast!
Just Chris on 2008-07-19:
Why, on earth, did you eat the food and then complain...not once, not twice, but THREE times!?

Possible self-respect issues? Don't feel like you deserve good customer service and a well-prepared meal?

or...maybe...looking for a little bit of attention?

Well, this is all you will get from me.

One piece of advice...

Spread out the complaints or rotate topics...you come across as desperate and absolutely unbelievable.

My observation and nothing more.



Anonymous on 2008-07-20:
JohnnySonBoy, excellent review and helpful info. Thanks for taking the time to give us a heads up on this chain.
Octslavia on 2008-08-08:
Johnny boy is full of crap Bob Evans has 12 minutes to get their food out which means that they probably waited for 12-15 minutes. Twenty minutes at the max, because I know I wouldn't wait an hour for food unless they were really busy. See I used to work at Bob Evans and the only time that I had a complaint about food that took to long it was usually from old people who couldn't read the clock or remember what time they ordered. Next time you go to a Bob Evans and have an hour long wait on food and watered down Orange juice this is simply what you do, ask the waitress where your food is and to have a replacement on the Orange juice instead of making a big fit about something that doesn't happen every single day. Thank you enjoy your night!:)
bob brown on 2014-04-04:
we were at the bob evans new philidelphia location an it also took an hour to get our food, and the food quality was poor at best, when I told a state rep. about my experience he also complained about poor service at bob evans, and equated it to the reduction in benefits, that were taken away from workers,, when will upper management learn you cannot screw your employees and expect them to be happy.
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