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Bob's Discount Furniture

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Shame On Bob's
Posted by Sabrina Badal on 03/05/2008
FARMINGDALE, NEW YORK -- As with all the other complaint, I was very happy with the sales people at Bob's Discount Furniture in Farmingdale, New York. I was so excited to receive my new furniture we actually re-did the entire house. We purchase 4 full bed room set and 2 leather soda sets. Here comes the problem when the delivery people came more than half of the furniture was broken or missing. They would not set any of the side table together, could not speak English. I was on the phone with customer service all day. I went back to the store and spoke with the sales person and manager and after 2 more delivery of wrong furniture I still to this day have had no response.

I would never recommend this company for anyone to buy from. The customer service was rude and everyone was a supervisor, the manager never had any answers. What kind of business is this? So much for Bob's commercials what a load of ......
     
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Posted by sabletaz on 2008-03-05:
His furniture is just crap...
Posted by PleasedAsPunch on 2008-03-05:
The delivery people were probably ILLEGAL Aliens, too.
Posted by Tenaceus on 2009-10-27:
I recently made a furniture purchase at Bob's discount furniture in Farmingdale, NY and I strongly advise anyone who contemplating doing the same to run, not walk, away from this store. I waited through seven (7) deliveries of the same piece of furniture which was delivered damaged every time. After the last failed attempt, Bob's stated they would pick up my sleeper sofa and give me a full refund of the purchase price, however, since I purchased the style and color of sofa to match the other Bob's furniture I bought, changing out the set would now totally destroy the coordination of the all the pieces. Add to that the fact that the curtains and carpeting also compliment the furniture and the cable guy would have to reinstall the connections to the TV console and you'll discover that Bob's refund does not adequately address the failure of their performance on my furniture purchase contract. In short, this furniture purchase was a disaster and any remedy proposed by Bob's is a laugable joke.
Posted by Anonymous on 2009-10-27:
Now now Pleased. Illegals are those who our President want to welcome into our country and give them citizen status to show how warm and welcoming we all are.
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"Goof Proof" Is Not Worth the Paper It Is Written On
Posted by Greg2013 on 03/20/2013
Good proof is not what was stated to me. I will try to summarize my experience with Bobs and with the "goof proof" warranty that they sell through guardian and Guardsman (formerly). We all know that we get what we pay for and that Bobs furniture is cheap but you figure the goof proof will save you when you need it. Not so in my case.

We bought 2 bedroom sets from Bobs in mid 2010 and a sofa love seat combo in 2009. All of the furniture now needs repair so we called Bobs. The 2010 purchased items are under warranty from Guardian and the 2009 sofas are under Guardsman warranty. In fairness to Guardsman, they have not yet acted on the claim and may very well agree to do the repairs (I will update this if they do).

Bobs sent a person out to look at the furniture. He tried to glue a piece of veneer back on the bed but it didn't work and now looks worse than when he started. We were told that nothing is under manufacturers warranty so we would have to deal with Guardian and Guardsmen. A few days later, guardian called to let us know that the glides on the bureau and the peeling veneer were "normal wear and tear" and "didn't happen in one single incident" so nothing is covered. I specifically asked the salesperson about normal wear and tear when I bought. From Bobs and was told that it was covered (they even showed me in writing where it was). Now there's a new story.

I noticed Bobs Facebook page showing an Eric Maurer to email so I did. Eric told me that they could replace the glides for $10 each and they wouldn't charge me labor costs. They would also try to re-glue the veneer. Not really what I expected but by this time it was all I could get so I asked him to order them. I soon got an email back stating they don't sell them anymore.

I'll never trust Bobs store again but I'm glad I learned this now because we are just starting to search for another bedroom and a living room set. I would have given them 1 star but the mattresses we bought are still good.

Our sectional from Macy's is still in great condition so perhaps we will start there.
     
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Posted by greg2013 on 2013-04-25:
After much trouble, they did refund the $400 I paid for the "goof proof" . Now I have to get the furniture fixed.
Posted by chris Normandin on 2013-06-08:
I was told any thing could happen to this furniture as long as I bought the protection I could stab it with a knife ect. and it would covered well my cat put its claws into the leather on the back I put a claim in an they denied they the claim what a scam they told me animals were excluded I read the pamphlet and no where is that stated don't buy from bobs they rip you off I will never buy from bobs again oh yea thanks bob maybe jordans is were to go
Posted by chris Normandin on 2013-06-08:
8 moonbeam ave Chelmsford ma 01/824
Posted by Mandy on 2013-10-03:
AGREED!!!! I bought the 'goof proof' and had a hole and my couch. They asked how it happened and I said I don't know. Then Ask me what I think could have happened. I said kids or dog I have no idea. As soon as they heard I have a dog they denied my claim. I am furious. I paid good $ for the plan
Posted by Brett on 2013-11-13:
Yup, avoid Bobs, you get what you pay for. They just denied my claim for my recliner that is now peeling apart on the headrest. Next time I'm spending the money on a real company.
Posted by Bharathi on 2013-12-17:
We bought a living room set. the bonded leather sofa ripped on the headrest. My husband mentioned he did not know how this happened to 'Goof Proof' and that is it. They said they cannot refund if we do not know how this happened. We have kids and we dont know how this happened. They said they cannot help. The associate on the phone was very rude.
Posted by Cg on 2014-02-22:
Goof Proof is a joke and doesn't provide any service to their customers. It's a shame that Bobs sells a protection plan that doesn't support their products. I will NEVER buy another item from Bobs if they do not resolve this problem.
Posted by amy on 2014-03-17:
Goof proof total waste of money!! I called on my living room set that I bought March 5, 2013. The chair cushion is bubbled up, and my children decided to color on the ottoman. I was told that the foam in the living room set is not covered, and since the ink is over 6% of the ottoman that is not covered either. Contacting better business bureau may help!
Posted by L Duffy on 2014-03-18:
I will be contacting the better business bureau also. Do not purchase warranty or furniture. I was told the same thing. You can have a screw driver in your pocket and puncture seat. Its all covered!!! The run around and hold times are crazy!!!!
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Bobs Discount Furniture: Ripping off Labor
Posted by JCTwitchell on 07/07/2006
MASSACHUSETTS -- Heres a story for you.. Bobs Discount Furniture hires third party company's to deliver its furniture. I formerly worked for the eastern mass logistics of this company LMS logistics. I just spent over an hour trying to find any trace of this company. No luck .

These company's have thinly worded contracts that basically are illegal (i am not sure due to the fact i never engaged in this contract) making the driver of the truck a independent contractor. Out of his check comes truck rental fees, pay for helpers, and insurance. About a month ago the owner of this company started charging an additional 200 dollar a week "fee" to offset the cost of covering this years down payment on the insurance covering these trucks. I thought this sounded very fishy and mentioned it to anyone i knew who had run trucks and they confirmed it sounded like a scam. I had since stopped working for this company due to injuries and difficulty having days that were less than 16 hours long. But my step-father Dave continued to drive trucks for them.

Two weeks ago the parent trucking company for bobs delivery's in eastern mass shut its doors with no notice to its drivers and workers. No contact has been made with the owner of the company and the phone number in Connecticut has been shut off. This company hasn't paid a penny of the 3 weeks of contract work they owe their drivers either. That is 14 drivers all owed at a minimum 2000 a week. Almost 100 grand. The extra 200 a week that was skimmed off the top of the checks for insurance went to directly lining the pockets of the owner.

These are drivers with families and labor who depend on them. It is no easy task missing 1 pay check but try 3 for a sizable chunk of money. I am going to blog this story and update as it unfolds.

Please Repost this to get the word out about Bobs Discount shady business.
     
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Posted by Anonymous on 2006-07-07:
You make the point that the delivery company is an independant operation, with no oversight from Bob's. If that company stiffed its workers and closed its doors, how does that make Bob's a shady operation?
Posted by Hugh_Jorgen on 2006-07-07:
Give Bob a break - you admit the company is an independent contractor - you have no idea what Bob knew or if he even had an idea that the company was about to go out of business.
Posted by Doc J on 2006-07-07:
You charge contract irregularities in contracts where you were not a party and have no first-hand knowledge. Bob's subcontractor suddenly closes shop "without warning". I fail to see how this is misconduct on Bob's part or illegal. "Slander" and "libel" are terms Bob's lawyers may decide to acquaint you with.
Posted by Anonymous on 2006-07-07:
Theoretically you could sue that company but with the caveat the p r o b a b l y skpped out in paying workers compensation insurance to the state. Also you could report them to the the Labor Board in your state and to Occupational Safety & Health Administration (OSHA)http://www.osha.gov - as far as I'm concerned, from the tone of your message Bob sounds like a no good heathen cheatin' ba&tA## Good luck
Posted by B-D-F rep1 on 2006-07-22:
As soon as Bob's Discount Furniture was made aware that LMS, the subcontracted delivery company, was not paying their employees, Bob's immediately contracted every driver/independent contractor that we had contact information for or that had already contacted us. We have offered to pay the amount due that LMS has failed to pay. Bob's has also invited every driver/independent contractor the opportunity for employment directly through Bob's, and some drivers/independent contractors are already delivering to Bob's customers. If the party that originated this posting has not made contact with Bob's, please contact us and we will pay any amount still owed by LMS.
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Third Strike, You're OUT
Posted by MaineRebel on 05/16/2006
LISBON FALLS, MAINE -- We ordered a coffee table and two end tables from Bob's Discount in South Portland, ME. My wife took a day off work to await delivery (in three weeks) and when it arrived it was the wrong color. Strike one. They left the furniture at the house and arranged an exchange in a week. My wife took another day off work and when it arrived it was the exact same WRONG color...Strike TWO. Next exchange was in about 10 days, my wife took another day off work...guess what...SAME color as before. Strike THREE. Instead of taking the original WRONG furniture back with them so we could get a refund, they said we would have to arrange another pick up date...costing my wife another day away from work.

Their solution? Bring the furniture back to the warehouse ourselves. That is a 72 mile round trip for us.

I called Customer Service and they generously gave me a $50.00 gift certificate “as an apology” along with the refund. They said that I could leave the furniture on my covered porch with a note telling them where it is; they will pick it up in two weeks. AFTER that, I have to call the store where I purchased the furniture and confirm it has been picked up before I will finally get credit for my return. And THEN I can go shopping for furniture again.

But it will NOT be at Bob’s. The $50.00 gift certificate? I haven’t decided whether I want to give it to someone else so they can experience the “Power of Bob” or just zip it thru the shredder.

Customer Service is NOT one of Bob’s strong suits.
     
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Posted by Brenda Leah on 2006-05-16:
Bob's commercials were enough to steer me away! COME ON DOWNNNNNNNNNNNNNNNNNNNNNNNNNNN!
Posted by MaineRebel on 2006-05-17:
But wait...THERE'S MORE! The "Power of BOB" does extend to Saturday Delivieries. I actually drove to the Portland Store to try to reason with them in person...Strike FOUR or FIVE..I've lost count. I said, "Since we have accomodated you three times by missing three days of work to accept your WRONG deliveries, is there any way you can deliver on Saturday?" The answer, "We only deliver in your area on Tuesday and Friday". I said, "Your store is only 35 miles away...I don't see the problem." Their answer, "We only deliver on Tuesday and Friday" Meaning, "We don't care, there are plenty of other paying customers, refunding your measly $450 is NOTHING to us." Despite the fact I also purchased a $900.00 mattress from them, they got their money, they don't have to provide service any more.

Now THAT's The Power of BOB! And you're right...those ARE the cheesiest commercials I ever watched.
Posted by B-D-F rep1 on 2006-06-08:
Hello, I am one of the Consumer Relations representatives from Bob's and I had corresponded with this customer on several occasions regarding this matter. This customer (I will not use his name as he did not provide it in his complaint) was offered a refund on several occasions, because after several failed deliveries it was clear that this customer was not going to be satisfied with the tables that we were delivering to him. Not only was a $50 gift certificate sent out, but we also refunded the delivery fee due to the repeat problems. Also, the tables were picked up by our delivery team; the customer did not return them to our warehouse. In response to the "Tuesday and Friday only" deliveries, this is the particular delivery zone that this customer is in. What he failed to mention, however, is that we did accomodate a Saturday delivery by requesting a zone exception with our routing department. While I, as well as the other representatives that this customer has spoken with, are very sorry for the problem with these particular tables, we did everything we possibly could to rectify this situation. What I believe this situation comes down to is a shade variation. This set of tables comes in 2 different colors: oak and cherry. However, the oak tables still have a medium finish and are not a light, natural color as the customer may have believed them to be. Upon notification that this particular customer had received the incorrect color, every set of tables from that point on was inspected in our warehouse and we were informed on various occasions that the tables he was receiving were in fact oak, not cherry. At this point in time the tables have been removed from the customer's home, and a full refund has been issued.
Posted by pw on 2006-10-05:
I can beat that!

I ordered a mattress from Bob's. when it came a week later I took off the plastic to find it soaking wet, stained and torn! I told customer service I didn't want it exchanged, I wanted my money back.I was told I'd have to wait another week to get it picked up. So, it sat rotting and smelling in my house for another week.
Then I called customer service to get my money back. First they didn't want to give back the shipping. I finally won on that. Then they said they would have to mail me a check and I would have it in less than a week. so that week goes by and I call back. they say it won't be sent out until next thursday and there's nothing they can do about it. so I wait until a week after that thursday and nothing! I call back, they say it was scheduled to be processed that day which can take a week and then up to a week to mail. so I wait until 2 weeks from that day. I call back (keep in mind each call is at least 30 minutes on hold and I'm a very busy grad student) Then, they say Oh, sorry it was never actually sent out we'll send it tomorrow and someone will call you to confirm it was sent. No one calls so I call back. I get disconnected twice and have to spend more time on hold. then they say it's now scheduled to go out next week. I say No, it's going out today or I will begin filing a law suit. They put me on hold and I get disconnected and here I am still waiting on hold again. They've got 1 more shot to give me my money. To be continued...

Long story short: Don't buy from Bob's!!!!!!!!!!
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Bob's Discount Service/Mattresses
Posted by BRog on 11/02/2006
STOUGHTON, MASSACHUSETTS -- This turned out to be the worst mattress I have ever slept on, and the customer service at this store is practically non-existent. I bought this mattress in March 2005, and since then the product has deteriorated so much, it's not something anyone can get a decent night's sleep on anymore.

I called the store to complain and they sent a "sleep technician" to my home to test it. Their so-called test consisted of a wooden stick held across the mattress. If there was no space showing under the stick, then the mattress was declared perfect. The man didn't lay on it, or put anything on it to test it, except for the stick. What kind of test is that? The thing sank in the middle whenever there was any weight at all on it. Even my little 2 year old granddaughter could put an enormous hole in the mattress. While the "technician" was at my home, my husband spoke with customer service and all the woman said was that they do not guarantee comfort!!!! I sent a letter of complaint to the company with nary a response.

I will never buy anything from this store again, and will discourage anyone looking for a mattress to stay away from this store. The very least they could have done, is send a letter of regret and possibly a store coupon, but nope, we got nothing.
     
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Posted by Anonymous on 2006-11-02:
So you've had the mattress for a year and 1/2............and now discover you can't sleep on it? You seriously can't expect them to replace it at this point do you? Have you flipped it end to end and over to opposite side every few months per directions? Are you sure it's not the box springs that are bad? Trust Me.
Posted by BRog on 2006-11-03:
I did all of that. Of course, I don't expect a new mattress, but some sort of response would have been appreciated, or at least an acknowledgement, that there may indeed have been something wrong with the mattress. The box spring also came from them. It was a gradual breaking down of the mattress, not an overnight thing. It gradually became more and more uncomfortable. I've had other new mattresses, which lasted 10 or more years, which is what you would expect, not a year and a half.
Posted by kylel5747 on 2007-05-30:
I would expect any furniture store to back up a mattress that fails after only a year and a half, I'd also expect that store to replace it with a completely new mattress in good faith in order to keep the customer! My furniture store would do that for me!!! Bob's is unbelieveable
Posted by trucksales on 2007-06-21:
I am on my second bob o pedic and now just like the first one after 7 months or so it turns hard in the second layer.Your arm should not go numb on a $1000.00 mattress. You should get 7 years out of it not 7 months.I called cust.service again but I don't know if I have the fight in me again..this product is junk..stay away
Posted by bosbuddy on 2008-02-03:
Thank you guys, I didn't like the corcky old man in TV add it self. These all stories back up my feeling that this "Bob" guy is a thug.

Posted by Tomas090 on 2008-05-19:
Search under Tomas090, same problems. I wish I had visited this site before throwing my money away and being treated like crap

I have filed a complaint with my State's attorney general (Maine) I suggest you do likewise and if enough of us complain....
Posted by Nikolee1 on 2009-01-27:
I'm glad that I saw this website before throwing my "very hard-earned money out the window too. I am a leasing coordinator for a residential community and have heard three nightmare stories regarding the following: (Bob's, if you're reading this...listen up!) 1.) Merchandise Not delivered as agreed. 2.) When the merchandise if FINALLY delivered, it is scratched or cracked. 3.) When you call the store you are transferred to several different departments, forced to explain yourself several different times and the end result....a $50.00 coupon, a massize headache, defective merchandise and thousands of your hard-earned money out the window. P.S. And yes your mattress should last more than a year and a half. My husband and I have had ours for 7 years and are on the market for a new one, but not at Bob's because they obviously don't need return customers or care about word of mouth. Buyer Beware.
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Very Cheap Quality Furniture
Posted by Aliflores_77 on 10/20/2012
NEW YORK -- I purchase a dining room set From BOB'S Furniture. Three month after having the dinning set I spilled air freshener on the table, I went to get some toils to clean it I took about 6 to 8 minute to get the toils, when I got to the table to clean it I removed the spill and the paint from the table. I paid $1,700.00 thinking that I bought good quality furniture how can a spill of air freshener can damage or stain a table. I have some cheap table in the house that has been to through worse and they look like new.

I call BOB'S and they send someone to look, He came late looked at it call the company with my phone gave me the phone so I could speak with someone and he walked away and did not come back. The person that I spook with only said I'm sorry you are not cover. $1,700.00 table with a big stain.
     
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Posted by leet60 on 2012-10-20:
I am assuming the table is wood - most chemicals spilled on a wood surface will mar the stain or paint on the surface. The furniture retailer is not really at fault here, it is not unlike scratching the paint on a new automobile, it would not be covered under most warranties.

If the surface is wood, you may want to search for a local cabinet or woodworking shop to determine if they can assist in restoring the appearance of the table.
Posted by trmn8r on 2012-10-20:
Air freshener can be very destructive to finishes. What comes to mind is all the complaints about car air freshener spills that have ruined plastics and vinyls. Granted, this is wood, but it still has a finish on it.

I am pretty sure that your warranty would not cover this kind of damage. My wood dining table has a warranty to not stain for 24 hours with water sitting on it, but it specifies water.
Posted by DELMA BadilloSantana on 2013-03-10:
My experience with Bobs furniture is a great one. All my furniture is from Bobs. And they are 10 yrs furniture, I take good care of my things, which that helps,also. Now am about to move, and getting ready to purchase, from Bobs again, my Bdroom set, dining rm, and living rm. They are the best, for me, and great prices. And no one pay me for this.
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Begbug Infestation
Posted by Emonahan on 03/27/2009
WORCESTER, MASSACHUSETTS -- I just got a little money that I don't always have and brought a bed from Bobs Furniture in Worcester mass and got bed bugs with the bed. I called up a so call customer care line and had to leave a message and got called the next day to find out that they could not help me an they voided my warranty an told me they came from me. Never had bedbugs until I got their merchandise. They were not trying to take effort to help at all. I had to take a loan out to get exterminated an totally lost out. I give advice to people not to buy from bobs because its all over the net that there's hundreds of issues with bedbugs and Bobs you will get ripped off.
     
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Posted by Anonymous on 2009-03-27:
I sympathize with your plight.
It takes a long time and alot of effort to get rid of them.
It would be very hard to tell were the bed bugs came from. The warehouse where the mattress was stored prior to delivery. The delivery truck (if it were a rental). The delivery truck if it also contained a used mattress from another customer to be discarded. Or you could have brought them in from someplace yourself or from a neighbor, friend or relative.
They were probably brought in with the mattress but you can't be totally sure about that.
If you are a renter, it may have been the landlords responsibility to pay for the exterminator no matter who brought them in.
Posted by old fart on 2009-03-27:
Normally Bedbugs hide in the mattress ticking and the cracks and crevices of th bedframe itself..
Don't let your exterminator spray the entire surface of the mattress or boxspring..
That's would overexpose you to the effect of insecticide..
Take the advice of an old (30 years in the business) exterminator...
Posted by Anonymous on 2009-03-27:
Bobs is one of those outfits who give you a 'free trial' of your mattress. If you don't like it you can return it. What they don't tell you is that they wrap it up in new plastic, and re-sell it to someone else. I would rather pay a few bucks more and buy it from a reputable company like Jordan's who has publically renounced this practice. And I'd like to see it made illegal.
Posted by sabletaz on 2009-03-27:
I agree with KenPopcorn.....
Posted by Nohandle on 2009-03-27:
Gratefully I have no first hand knowledge of bedbugs. Robf makes an interesting point of discarded mattresses being placed in the same delivery truck with new mattresses scheduled for delivery. Assuming delivery was made that same day, is that enough time for bedbugs to move to a wrapped new mattress? I expect Ken was correct in that you received a previously infested mattress. Can you prove it? No way. We've all heard reports of people being bitten by bedbugs in some of the finest hotels. Hey, bring back some of those outlawed chemicals. War has been declared on those nasty critters.
Posted by Anonymous on 2009-03-27:
Well I guess the point I am trying to make is that an infestation of bed bugs doesn't start in a mattress. The parisites look for any small dark crevis to hide in. It could be in the corigations of a cardboard box, a seam in someones clothing, a wood joint in a piece of furniture or your luggage from an infested hotel room. The delivery person could have carrier an egg in when the mattress was delivered.
They end up in a mattress because once they find a food source (you) to feed on at night they remain nearby.
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Bad Customer Service Part 2
Posted by NotHappy on 04/26/2006
TOWATA, NEW JERSEY -- I want to give a big thumbs down to Bob's Discount Furniture. This is my 2nd Post, the first on my3cents.com. I know why their prices are cheep. They do not provide any customer service! I ordered my furniture in December.
What should of took the salesman 15-20 minutes took him over a hour and a half to place the order. I gave them the benefit of doubt being this is a new location for them. I had just purchased a new house and ordered 3 rooms of furniture. (over $4,000) On January 14, 2006 I got my items, all were not damaged expect for a small scratch on my big entertainment unit. It was not that bad because it was on the back bottom of the unit and you would not able to see it the way I placed it in my house.

I did however did not receive an item that is very simple and very cheep. I had ordered a buffet and hutch, and it came with one broken glass shelf and no shelf clips to hang the shelves. The same day I got the delivery I ordered the clips to hang my shelves. Mind you I have received none, and needed 32 pins to hang all my shelves. My glass shelf and pins would take, get this 4-6 weeks to get a replacement because they do not stock them in CT warehouse they would need to come from MFG from overseas. I could see the glass takeing this long but simple plastic clips.

While I waited and searched Lowes, Home Depot, Ikea, mom & pop hardware store, no one had the clips in the correct size. I even tried e-bay. No luck. This piece of furniture came from overseas, and I guess only clips from overseas would work.

I waited 6 weeks and on the start of the 7th week received my shelf, but no pins. I have all my glass china meanwhile still in my moving boxes. I called bobs and got a response of “they will be mailed to you soon” I received them the end of that week, to my horror when I opened the paper envelope to find 4, yes 4 clips. I called and spoke with a manager, and she was not cival at all. Brushing me off for a simple 5 dollar item. “Well that was what the order was placed for.” And I quote. I got a new order placed and was told 2-4 weeks again. Well I got my package 3 weeks later with again 4 clips. I called and spoke to the same manager, and she said, well you said you needed only 4. She heard me wrong. I had told her I only got 4, she heard that I need 4 more. Then she argued that the unit takes only 24 clips and not 32. I assured her that it did take 32, and counted the holes one by one with her, and I got 32, she got a total of 24.. We went on for a half hour arguing over a 5 dollar item. At this point I am livid! I went to bobs in person and spoke with the store manager, and he said, there is nothing he could do for me. It is now 4 1/2 months, and I still do not have my 32 pegs.. Something so simple, something so cheep, has driven me to report bobs to BBB and write this letter…

UPDATE!

I got a response from my post at my3cents.com on 4/11/06 advising me that they are sorry and more clips are in the mail to me, as well as a $100 store credit for all the trouble that I was having. Well today is 4/26/06 more than 2 weeks later, and no clips or credit arrived to my door. As of today I did hang 3 of my 6 shelves in my hutch, and unpacked my boxes of all my glass china that I had to trip over for 4 months to find one of my glasses broken. I can’t blame bobs, it could have been the movers, however I can not put a claim in with the movers because of the time that has passed, so I have to eat the $30 broken wine glass which was lead crystal. I am bitter, and would not recommend bobs to anyone. They can not follow up on something simple like this, I hate to see what happens if something should break on my furniture, because yes I said yes to his no goof insurance. They need to stock these weird clips in there warehouse/store. It would not take up much floor space and save consumers like myself 5+ hours on the phone trying to order the correct amount.

Need 32, received 12 to date…
     
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Posted by viperpa33s on 2006-04-26:
At least you know they are reading My3Cents.com. I am sure what they told here was to calm you down and not neccesarily to handle your problem. Cause they know bad comments like yours will effect there business. I hope you get your problem resolved. Thanks to you, I know I will not shop at Bob's Furniture.
Posted by id10t on 2006-05-13:
Bob's Furniture...so disappointed. Had to buy a new couch for a dying cancer victem. Could only fit one couch in home. Bob's gave me the name of someone who would take the old one...the salesperson assured me that it would be no problem. After many phone calls, I could not find someone to take it away for free. I called Bob's & explained the situation & they just brushed me off saying they could not help. Meanwhile, this patient cannot get around in the wheelchair because the old couch is in the way. My friend died 2 weeks later...thanks for nothing, Bob!
Posted by Kiran on 2008-01-14:
On November 23, 2007, I ordered a table and chair from the Bob’s store in Monmouth Junction, NJ. On December 20, 2007 I got a call from Bob’s informing the goods have arrived and I can pick up the goods. On December 22, 2007, before going to the warehouse, I called Bobs once again informing them that I will be reaching there in a couple of hours to pick up my goods.

Upon reaching there, I was informed that only the table has arrived. Having rented a truck, I did not want my money and visit to be complete waste; hence I picked up the table. The next day, I called the 1-800723-2627 for the delivery of the chair; however I was informed that as per the records I have collected all the goods. Thinking the data may not have been updated, I called the same number after a week, but I got the same response.

The next day, I went to the store to talk to them about the situation. Hence I spoke with the store manager, I was amazed by their courtesy and client servicing. I was told that they have done their job by showing the right product, giving the right price and booking the right order. Here after, if I have to get my problem solved, I will have to speak with their corporate office. There is nothing the store can do and they are not responsible for this issue.

I am still struggling and running pillar to post to get the chair delivered.
Posted by warble on 2008-07-28:
Purchased a $2500 set from Bobs. Looked great in the store, furniture delivered the first time and 4 pieces were broken. It took 2 months to redeliver to replace the furniture and GUESS WHAT? IT WAS BROKEN TOO. Yeah, that's right, they delivered broken pieces of wood to me two months after the original delivery date. This is Bob's correcting a problem, they send more BROKEN FURNITURE to your house so you have to send it back and wait for them to maybe, if you are lucky, send you a real piece the next time. We aren't talking scuffed, the pieces had broken pieces of wood and were assembled incorrectly by their manufacturers at Singapore. The first person to do quality control in the UNITED STATES is YOU. Thanks, Bob's, for making our life a living hell.
Posted by katoandjovi on 2008-09-22:
Yes, their customer services leaves much to be desired. When my sofa had a wax spill, and the Guardsman protection I purchased refused to cover it, I called Bobs. They wanted to hear nothing of Guardsman policy - not their company - they only make money off selling you the plan. My furniture was only 3 weeks old. I told them I could turn over the back pillows, but I needed 2 new covers for the seat cushions. I asked if I could purchase the COVERS (not the whole cushions) for my armelss loveseat that is part of my sectional. The whole armless unit was $210, yet they wanted $100 for 2 COVERS!!!!! Not to worry - I removed the stain myself with a paper bag and an iron. Too bad Bobs wouldn’t charge me $25 or even $50 for the covers - they still would have made money and I would have been happy. No, they wanted to rip me off. Making money off me once wasn’t enough. I’m sure with all the bad reviews I wrote, they have lost ten times that much in sales. Stop making those annoying commercials and do some research on customer service.
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One thing after another after another
Posted by Ursan on 05/16/2008
WORCESTER, MASSACHUSETTS -- On March 15th, 2008 I got married.

The very next day, my new wife & I went to Bobs Discount Furniture for our first big purchase as a newly married couple.

After meeting with a salesperson we rummaged around the selection of the beds & decided upon a "Bob-O-Pedic" adjustable bed. We tried both the plus & firm mattresses & bought the firm. The only issue was that it was back ordered & wouldn't be in until the first week of April 2008.

We got a call soon after with the news that one was available & would be delivered that week. When I spoke with the store I reminded them that they needed to call my cell phone & not the home number when the delivery people were on their way. These instructions were outlined on the invoice.

A couple days later I just happened to be passing my home from a work errand to find the Bobs delivery truck at my house. (why didn't they call me?)

No matter, I was there & all was ok. I let them in. They took the old mattress & installed the new. They reminded me that it'd take a few hours for the mattress to soften up as it was cold that day.

That night we slept in our new bed. Or at least my wife did. I could not relax on the mattress. It seemed a lot firmer than the one in the showroom. I gave it a couple more days & after getting little sleep & a sore back we went back to Bobs to exchange it for a plush version as well as the non adjustable as neither of us used that feature.

So April 10 of '08 we went back to Bobs & did the exchange. I tried & retried the plush & firm & decided that the plush was best. JUST in case, we went with a dual that has a plush & firm half.

They said, however, the king size was back ordered to May 20th. So we decided to wait for the new one to arrive & just keep the queen automatic until then.

By this time I had started sleeping on the floor on a roll up spare mattress.

Fast forward to May 13th 2008.

I called customer service to see if the new king size was still going to be available on the 20th. She said "Oh we have those!" I said, "when were you going to call me to deliver it" Basically since I was in there the the 20th, they were going to wait.

So I (again) double checked that they delivery people would do the one hour call ahead to my cell number & she read back the number I'd originally given.

The next day, on the 14th of May, I got an automated call from "Bob" about a scheduled pickup on May 15th between 2:09PM & 5:09PM on my cell phone. "yay" I thought, "they remembered!"

No they didn't.

On May 15th, 2008 I got a call from my neighbor saying that there was a Bobs Furniture truck at my house with people & mattress walking around. This was 2:11pm.

Since I work 15 minutes from home I left work & headed there. When I got there @ 2:28PM & the truck was gone.

I went inside & on my answering machine was a call from the Bobs delivery people telling me they were almost at my house. There was also a call from the Bobs warehouse saying that I'd need to reschedule.

I called customer service was told that once the truck leave an address, it can't go back because it has other deliveries to make on time. When I pressed, she said she'd try to get the truck to go back since by this time it was only about 20 minutes away. When she got back she told me that the truck was already back at the depot & was done for the day.

I then asked her why I didn't get a call on my cellphone as was outlined in the instructions. She told me that that phone number wasn't anywhere on the invoice. "then how is it Bobs called me yesterday at that number?" She didn't answer.

So I spoke with her manager.

She was even less helpful. I was more upset that they didn't call my cell then missing the delivery. But she promised that they'd be back tomorrow (May 16th) with the bed & would "absolutely" call my cell phone.

May 16th, 2008.

12:25PM
I was at lunch with some co-workers & I thought, "I'll call the house just in case" I called & wouldn't you know, there was a message from the Bobs guys saying that they'd be at my house by 1PM. I left the restaurant early & got to my house at 12:58 and waited.

And waited.

And waited.

At 1:30 I called customer service about the delivery time because for some reason the on-line customer tracking didn't work. The lady said they they had two more deliveries before mine & should be there soon.

I waited until 1:45PM & I had to get back to work.

I left a postit on my door saying that I waited until that time & to call my cell. I was half-way back when someone called from Bobs saying that they were at my house waiting for me.

I asked why they were so late. "deliveries, you know?" No apology. But that's ok.

I called my boss as I headed back to the house.

I was pulling up then they were unloading. My new, $1400.00 mattresses were on the ground. I thought since they were in plastic, I'd be ok, right?

They brought them in & were struck dumb as they say the still un-retrieved queensize bed that they were supposed to pickup. So they left my new mattresses outside (did I mention it was starting to rain?) & brought the old mattress into the truck.

They put the king size on the floor & I inquired about something. "Where's the frame?"

So they called the depot & I heard over the Nextel that it was still on back order & then it was that I never ordered one with the bed.

That part is true. I looked at the invoice & there was no frame there. However, one wasn't offered either. So my new bed is on the floor.

Later that afternoon my wife calls. "This mattress is filthy!"

Indeed, there was wet grass stains & leaves & mud on the ends of the mattress. "probably from where they dropped it in the yard" I said. I was so elated to finally have the new bed I didn't even think to look at the mattress. But there were holes torn into the plastic letting them get in that condition.

My wife called customer service about this & they basically did the same thing with me. Didn't listen, didn't really seem interested in helping. "we can get another mattress our there on Tuesday but there will be a delivery charge." My wife felt that unacceptable & felt that we shouldn't be responsible for a delivery charge for an abused item.

They told her that "they'd look into it & they'd call back"

They did, a couple of hours later but all they did was move the delivery to Monday, but they'd only bring the delivery down to 50%.

I personally don't think we should be responsible for the mis-handling of their delivery people. I also felt that their delivery persons weren't professional. One spent most of his time on his cell phone arguing with someone & quite frankly didn't fill me with confidence in my purchase.

The customer service people were an entirely different story. They were more interested in getting off the phone than actually helping us. They wouldn't listen & had the habit of talking over my wife. At one point told her to "calm down" when she started getting angry.

In the future, I think I'll spend the extra money on a company who actually appreciates their customers. I myself work in the services field & I'd be looking for a new job if something like this happened.

We'll never shop Bobs ever again.



     
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Posted by Bill on 2013-05-04:
this was helpfull and seemed all true.. i will not shop at bobs because of this poor husbands and wifes nightmare withe Bobs
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Bob's Discount Furniture--NEVER AGAIN.
Posted by Meglr on 06/25/2006
SAUGUS, MASSACHUSETTS -- Me and my fiance were moving into an apartment in the month of June. Towards the end of April, we went into Bob's Discount in Saugus, MA to look for a bedroom set at a decent price. The only one i really saw that i liked was an Arlington Oak bedroom set. I bought the Armoire, the Queen bed, 1 nightstand, and the long bureau with tri-fold mirror. Everything came to about 2,000 with taxes and delivery. I didn't think that price was too bad. They didn't have a couple things in stock at the time, but it was okay cause we weren't moving in anytime soon. My fiance asked the sales person if our "FULL" mattress (that is basically only 2 years old) would fit this bed (since it was a queen). Because sometimes Queen beds can go into a full. The salesperson said he wasn't sure, so he went and asked his manager. At this time, we had waited and waited to get an answer because the salesperson was between us and another customer (trying to get both deals done). The manager came up to us and basically said "yes, no problem your full mattress will DEFINITELY fit this bed.. it will be really sturdy enough" So when he said that we bought the bedroom set and it was going to be delivered in a few weeks. The day of delivery... that's when the problems started. They delivered on a Saturday.. and when they brought the furniture in we noticed a 6 inch crack on the armoire and on top of that.. a crack on the bottom of the bedpost. They said they would be back on Saturday to fix it and would leave it here so we had something to sleep on. The next day (Sunday) we put the mattress on the bed.. and that's when things went crazy!! When we put the mattress on the bed.. the manager said it would fit.. well.. it DIDN'T! There was a 12 inch difference.. and it didn't reach the edge of the bed. If a 2 year old were to sit on it.. the thing would crack through the floor. So we called the store in Saugus and talked to the salesperson.. the salesperson (dale) did not even care that we were even a bit frustrated and he just transferred us to the manager. We explained to the manager what happened and he said that we could get a "kit" that would help make it fit better. The mattress looked so stupid cause it looks so small compared to the bed. He gave us the number to customer service, and told us he would write it in our account so when we call they 'll know what's going on. The next day we called the store again and talked to another manager. We AGAIN explained what was going on.. and the 2nd manager said there was no kit that could be installed on the bed and 2nd of all he said whoever was there that told us the bed would fit.. doesn't't know what there talking about, cause if it was him he would of definitely said the bed wouldn't fit. So after we talked to him we called customer service. My fiance talked to a CSR and towards the end of talking to them he got really frustrated because it seems like they don't care at all. So he started flipping out and screaming he wanted to talk to a manager there. So, she hung up on him. Then i called again.. and the only thing that she could do was give me a 50$ gift certificate (seems like that's all they do for ANY situation) So i hung up.. and on a Monday night at 6 o'clock went and tried to go to all these stores to find a mattress. (Since we were sleeping on the floor since the delivery date). So.. all the mattresses that we looked at were over 1,000 and i wasn't going to buy a 1000 mattress. Luckily, my mother came through and find something at a good price. So, we grabbed it. On Saturday, when they were going to re-deliver the damaged furniture.. they took out the two pieces and must have hit my wall like 10 times with the furniture. I am DONE with bob's furniture. 100% Satisfaction Guaranteed??? Yeah RIGHT.. Him and his wife can SHOVE IT!


**UPDATE: i love how bob's commented on this complaint, saying it was "MY" fault for having to purchase a queen size mattress due to the fact that sales people at bobs told us my full size mattress WOULD fit.. what a JOKE!
     
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Posted by Anonymous on 2006-06-25:
Bob's furniture is a BBB member. I would advise you to file a complaint/ either by phone or form. (Though I have serious doubts you'll do it anyway) Good luck.
http://search.bbb.org
Posted by rhondam718732 on 2006-06-26:
Uhmmm not sure what made you or anyone at Bob's think that a full-sized mattress would even remotely work on a queen bed frame?? There's a reason they are two different sizes. That was just plain silly.
Posted by Brenda Leah on 2006-06-26:
rhondam, maybe because some comforters are full/queen? I don't know but I sure would measure first!
Posted by B-D-F rep1 on 2006-07-07:
I work for Bob's in the Consumer Relations office, and I handled this customer's complaint through the Better Business Bureau. This customer ordered a queen sized bed, knowing that he had full sized bedding. When it became apparent that the bed could not be adapted to hold full sized bedding, our Customer Care department offered to pick up the bedroom set and refund the customer's money. This offer was refused, because we would not refund the delivery fee. The delivery fee would not be refunded because the delivery was made, and no damage was caused by the delivery team on initial delivery to warrant the return of the product. In regards to the team bringing the replacement merchandise hitting the customer's walls, we have a Home & Property Damage department that handles these types of claims, and no damage was ever reported to this office. The $50 gift certificate offered by Customer Care was done as a courtesy if the customer wished to keep the set and purchase queen sized bedding from us. The customer has requested through the BBB that Bob's reimburse him for the new queen sized bedding, to which we responded that we would not be responsible for this cost as the customer took it upon himself to keep the queen bedroom set and purchase bedding elsewhere.
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