JOLIET, ILLINOIS -- After much local and online research I purchased my bedroom furniture, a dresser and mirror, a chest of drawers and a night stand from Bob's furniture. My salesman Lamar ** was very helpful and informative answering all of my questions and if he was not absolutely sure of the answer he immediately checked and gave me all the answers I needed to make an informative decision. I appreciated his candor and his sincere effort to again give me all the information I needed to make a decision without any pressure.
I also purchased the Goof proof protection plan. Lamar made it clear what the store policy was. He explained that when I accept the furniture, my signature means that furniture was delivered and assembled and in a condition acceptable and to my satisfaction, otherwise he recommended that I do not sign and accept delivery and let them take it back. I assure you I was not letting the delivery men leave until I had opened every drawer, and checked out every front/side/top/bottom of my furniture and was very happy with it all.
The delivery went as promised - they gave me two calls prior to delivery date, arrived on time and went to work on assembling. The delivery men were polite and careful with my hardwood floors and even helped me put on the felt pads that I had ready for the bottom of the furniture. I purchased the goof proof protection for peace of mind, it was my feeling that if down the line the drawers came off track or something unusual happened that it would be taken care of, so I chose to purchase it. As of yet I have not had any occasion to use it.
I did purchase a bedroom set that is a good quality set. I could not find a set that equaled it for quality vs price in any other furniture store in my area that I really wanted. My purchase was 15000.00 which included delivery and protection policy. There was other bedroom furniture at Bob's that was not as good quality as I purchased and there was furniture that was even better quality that I purchased, but I did get the quality bedroom set that I loved and so far am very happy with my purchase.
I am giving my buying experience at Bob's in Joliet IL a 5 star for all the reasons I mentioned above. I felt they offered a wide selection of bedroom furniture, my questions were answered, from shopping experience to purchasing, to quality of my purchase, the price and delivery - it was all good. I hope I never have to use the "goof proof protection". I was sorry to read so many had a bad experience and because my experience was totally different I felt it needed to be noted.
MADISON, WISCONSIN -- I came into Bob's Discount Furniture and was helped quickly to pick out some kitchen chairs. My salesman helped me with some hints on keeping my kitchen chairs in good shape and to make the screws stay in place (sales person who worked at A1 movers). My chairs came in before they were supposed to - which would have been a plus if I had wanted them earlier. The day I had come to pick them up, I was given the opportunity and helped to inspect my 8 chairs that I had purchased. This meant opening 5 separate boxes and pulling everything out of packaging to inspect all areas.
Everything was up to my standard and I was helped to repackage all the items. The employee who helped me to do this was in great spirits even though it was end of the day. He was great to make conversation with as I did this time-consuming not so fun task. Then this employee recommended some mattresses that I was able to test out on the way out of the store to start my mattress shopping adventure. I give them a 5 star so far with this purchase.
FARMINGDALE, NEW YORK -- Ever wonder WHY Bob's Discount Furniture spends sooo much money on advertising?? It's because they need it to try and convince people to buy their VERY poor quality, sub-par, junkie furniture. Like the many of THOUSAND unhappy customers that was duped - I was a sucker as well. Here is what happened: My wife and I wanted a nice but reasonably priced bedroom set for our guest room and we also bought a 90 Inch Leather couch from Bob's too... and YES, we did pay for the "Goof Proof" protection plan.
First off we did not buy Bob's $999 entry level bedroom set. This was one of his so called "Premier" better quality solid Mahogany bedroom set costing two thousand dollars BUT we certainly did not get a "Premier" experience. The headboard had to be exchanged THREE TIMES before we received one that wasn't damaged. The Mahogany carved foot board had a chunk of wood broken off and the leather couch had a split seam after only 3 months of use. What a pile of garbage!!!
This was absolutely the most horrible new furniture experience I had in my life and I am 60 yrs old. If you are thinking about buying from Bob's DO YOURSELF A FAVOR AND THINK AGAIN. I hope sharing my experience helps you. BTW - My elderly mother bought a bedroom set from Raymour & Flanigan five yrs ago and was very happy with the quality. You pay about 30% more but you get quality furniture you will cherish for a life time.
SALEM, NEW HAMPSHIRE -- I purchase a king size bedroom set dresser, mirror, chest, nightstand, king size mattress and foundation, headboard, footboard and side rails on Oct 5, 2017. My bedroom set was available for pick up on Oct 17, 2017. The whole bed frame was not available until Nov 7, 2017 so I was told by the seller name Dan...
But now they telling me that they cannot do anything about it because all they know is that my bed frame will be available by Nov 20 or so “this is what they responded to me” & I call customer service. “Corporate“ not much of help either... Personally this is how I see it, once they have your money they do not care how long it takes for us to receive the merchandise... My mattress & foundation is still in the floor because I have no bed frame. 👎🏼
RIVERHEAD, NEW YORK -- If you take any pride in your home please heed this review. Bob's discount furniture is no great deal at any price. I purchased for a new apartment a sofa and a recliner. With them came two end and a coffee table. The coffee table had to be replaced because of a poor finish and the legs were falling off. The replacement came with the same problems. The sofa has a frame that separates.
The thing that I find astonishing about this is it is rarely used. Maybe half a dozen times since it was purchased and only on the side that has not separated. It was repaired once and the service tech told me this was a common problem that he encountered. The repair did not hold. The recliner is literally falling apart at the seams. The material has tears at every corner where it is wrapped around the frame as well as where the material is compressed or scrunched up to fasten to the frame.
I would not be surprised at this if I were a larger man. I am 5'7" and 175 lbs. I would also like to add the recliner was not part of the "package deal". Supposedly it was better quality and I had to pay for the upgrade. I urge anyone who considers purchasing from Bob's to reconsider.
WOODBRIDGE, NEW JERSEY -- I have bought 2 living room sets and 2 bedroom sets from Bob's at various times because of the price and the promise to fix and repair their furniture with the Goof Proof plan. My couch and recliner both had problems with the mechanisms and when they came they found a reason that it was not their responsibility and refused to fix or replace them but stated it was the mechanism and the repair person said it should definitely have been replaced.
Now my daughter's bed frame just broke for no reason after 4 years (she is not heavy) and I had called for them to honor their plan and also to report beverage and nail polish remover stains and they told me that I have to send pictures for their review and then they will let me know if they will honor the plan that I paid for which they had stated specifically, "No problem. If this happens we will repair."
In addition to that they said that the plan did not cover the bed frame because the salesman did not put it under the plan. I purchased the Goof Proof for the entire set - why would I purchase for just certain pieces. It was one price for all and obviously the salesman messed up. They will not honor it. I will never shop at Bob's again and I strongly urge you not to shop there as well. They do not honor their agreements.
MILWAUKEE, WISCONSIN -- I bought a kitchen set a few days ago that has a strong odor. The kitchen set of table and chairs are in the kitchen but I can smell it from the dining area as well as the kitchen. When I called the store after two days of this smell I was told to call customer service. The person I spoke to there told me to let the air into my home for 3 to five days. I told her that when I buy furniture, I don't expect it to smell and for me to have to do anything to it.
I asked to return it and she said it could not be returned and that I could call back after three to five days and someone could come to see if it is a manufacturer problem. But from reading about other customers problems, I'm finding that nothing will be done. Unfortunately for them once most people buy from Bob's they don't return. The kitchen set stinks and so do their policies.
WALDORF, MARYLAND -- We purchased the extra warranty on the cushions, etc. The furniture has not held up well at all. We don't have small children or anyone who is rough on the furniture. I called and set up a service appointment for May 3rd. I was told I would receive a call the night before to confirm. Nobody ever called. It slipped my mind and I called back on the 5th. They had the nerve to tell me that I missed the appointment.
I set up yet another appointment for May 30th and was told that I should call the night before to confirm. I did just as I was asked and was told that someone would be there between 12:30 and 2:45 p.m. I called that morning, just for curiosity and was told that my appointment was now on Wednesday. What if I had left work!
Fast forward to today... I got home and the technician was here waiting, but was in a car. I was shocked because I had confirmed in my many conversations that they would have all of the materials to do everything needed. He got out of the car with nothing but an iPad. He said that the parts had to be ordered. Now I'm being told that they don't even sell the couch I bought and that the covers to the cushion cores are no longer available. WHAT A JOKE!!! I STRONGLY WARN YOU NOT TO BUY ANYTHING FROM BOB'S. His furniture us awful and he doesn't stand behind it like he promises!!!
BROOKFIELD, CONNECTICUT -- My husband and I were (unfortunately) in a hurry to buy a dining room set with sideboard so we did not take the time to search and research furniture stores. We stopped at Bob's to look at what they had to offer. We saw a set that looked good and was in line with our country style tastes. I asked the sales person if the table was made of wood and were told that it was. We purchased the set and the 5 year protection plan. The table began to peel within the first few weeks of use. Being busy people we put off the reporting of the damage for a few more weeks.
When I did get around to calling which by the way was a chore in and of itself I was told we had to go to the Goof plan people (Johnson?) not to Bob's. When I was finally able to communicate with the insuring company the Goof plan representative asked me when the damage had occurred. I told them it had been several weeks. I was then told that we were NO longer covered because we did not report the damage as soon as it happened or within 30 days.
We were then stuck with a dining set and credenza of amazingly poor quality which we eventually threw out. It was a waste of several thousands of dollars. I can not in good faith ever recommend Bob's, I can't stand to even watch the lying commercials spewing lies about the quality of their product. If I'd known better I would have reported them to the BBB.
BROOKFIELD, CONNECTICUT -- I bought a sofa from Bob's Furniture in Brookfield Connecticut. Not even a week of me having the sofa I noticed the sofa was starting to come apart in the back which started allowing the Staples in to pierce through and poke anyone who leans against it then the feet of the sofa keeps twisting causing your toes to bang against it if walking too close to the sofa and the worst part of all is my 1 year old daughter's head hands and feet constantly gets caught in between the huge, huge space where the cushions connect.
I called them several to see if my goof proof plan or warranty Could do something about it and all they did was tell me there was nothing they could do about it except send a guy to fix the back of the couch and even though he sewed it together it started to come apart again 2 days later. I'm going to contact my local news station after I contact their cooperation if nothing is done about this. My daughter already nearly broke her foot when she fall in the gap. Something need to be done before they end up with a lawsuit on their hands.