Despite the bad reviews, prices were so much lower for K9 Advantage II that I decide to try it anyway (I could always dispute the CC charge). I ordered on March 1st and received the products on March 11th (I was starting to worry since they had charged my CC at the time of purchase). I had a unopened box of the same product left over from last year, I compared the box and interior packaging. The only difference was that the weight was listed in Kg instead of Lbs. If it is a fake product it is a very good fake, I will continue this review as I use it on my three dogs.
I have several animals and was surfing the web for good prices on flea control products. I came across Budget Pet Care. They offer 7-14 delivery or money back. I was paying through PayPal thank goodness. They charged me twice, I got that back, but I have NEVER received my items. I purchased them on April 16. I have called them and emailed them. Most of the time, they don't answer, but when they do, they always tell me my item was shipped "yesterday". So, today, they told me it was shipped last Friday.
I told them I wanted a refund, they did say I could get a refund, put me on hold and I waited on line for over 5 minutes and he never came back to get my info. DO NOT BUY FROM THIS COMPANY!!!
I am a multiple pet owner who utilizes online purchasing a lot to save money. This was my first time dealing with www.budgetpetcare.com and I have done everything in my power to make sure that people know exactly what happened to me when I placed an order with them. This is just one other step I am taking. I purchased $339 worth of Revolution from them on a Thursday night and paid in full.
Revolution is a prescription product so I was anticipating a step where you enter your veterinarian's name and number to get the OK from them. That part never happened so right after I placed the order, I called them on the phone to make sure my order would be handled in a timely manner. The woman I spoke with told me she would personally call my veterinarian that day after I had given her all the information. The next morning, my order was still waiting to have the prescription verified and my vet said no one had ever called. I was upset because this was going to delay my meds arriving.
After speaking with my vet, she gave me a large discount on what I needed so I decided to purchase from them instead. I called budgetpetcare.com back and cancelled my order with them. This was less than 12 hours from when I had placed the order to begin with. The woman I spoke with (** - who was very rude), said that she had cancelled my order and I would receive a full refund within 3-5 working days. This happened on a Friday. On Monday, I checked my order and it still said waiting for prescription to be verified.
I was concerned that my order had never been cancelled so I called them immediately. It was in fact, true that my order had never been cancelled. ** told me that she would cancel my order by the end of the business day and my refund would be 3-5 working days. I checked on Wednesday and my order said the same thing. I was very upset at this point. I called them again and asked to speak with a supervisor. I was told no one was available but a message would be left and someone would call me back.
I did receive a message from ** that evening that she had personally taken my cancelled order to be refunded and that I would have my refund by the next day (which would have been Thursday). This did not happen either. I called them back on Thursday and asked to speak with a supervisor and after speaking with a supervisor, was hung up on by her. After calling back multiple times, they hung up on me each time. I called from my cell phone so they didn't know it was me and was able to get through but they immediately hung up on me again. They delayed the processing of my refund and the 3-5 working days turned into 12 days!!
I was so upset that they hung up on me multiple times for only inquiring about my refund and started to question their validness as a company. I do not know any company that tolerates their employees hanging up on customers but this one obviously does. Only after I threatened to call my lawyer and file a complaint with the BBB did they finally process my refund (which really takes 7-10 business days per Allied Wallet - which is the company that actually refunds the money).
I researched them on the BBB website and they had 10 additional complaints in the last 3 years (all of which were left unresolved because budgetpetcare.com refused to respond) and the BBB gave them a rating of F. I wish I had researched them prior to placing an order but had never had a problem before purchasing online. Boy did I learn my lesson. I truly hope no one has to learn about them the way I did. That is why I am writing this review.
MANITOBA - CANADA -- I, too, thought that it was a wonderful price for Frontline Plus for my two Pomeranians. Fortunately my credit card company would not process the order, which didn't make any sense to me, so I phoned Budget Pet Care and I did receive a friendly customer service representative who suggested that perhaps it was because it was an international order and my credit card was not authorized to process such orders.
I then contacted my credit card company who informed me that Budget Pet Care has been placed on their High Risk listing for reasons she could not tell me. Of course, I could still go ahead with the order, but needless to say, cancelled it. I learned something new at my old age, that credit card companies keep a listing of firms/organizations complaints from their customers and in the future, when ordering from someone new, shall first check with my credit card company and Google reports. BTW, my Poms were both rescued from puppy mills and are now AKC Certified Good Citizens and one a Certified Therapy Dog.
SCOTT TWP, PENNSYLVANIA -- Well over a month now and no items delivered. Hard to get a hold of them and then you get different answers from different people. Called and canceled over a week ago and was told I would get a refund. No refund as of yet! Doubt I will see one. Contacted my credit card company and told them to get my money back already. Seems like they lie a lot. Not a company to deal with. It is now may 20th and my order and payment went in on April 10th. They care nothing about their customers.
Again, do not deal with this company or you will find your self in the same position. After dealing with them and having problems, I have heard many bad stories about them. They do not do what they say they will do. No credit ever came back from them! I had to get my credit card company involved and still lost money as I paid through PayPal and had some funds in PayPal that were used before my credit card. I got back only what was charged to my credit card. These people will not answer back to me at all, nor will they return the rest of my monies. They are a sham operation! Buyers beware! They should be shut down!
When I ordered Frontline plus for the first time I thought I will receive it in 4-5 days, but became anxious when it did not arrive as expected. When I called the customer care I was informed that since their pharmacy is outside US it takes about 10 days. The order did arrive in 10 days and the products worked as advertised. I just paid $24 for 3 month's supply with free shipping and got another 5% discount. I have bought continuously for 2 years and their prices have not changed nor have their free shipping or 5% discount. Good site to buy from, everything is upfront. I will continue buying from them.
STEINBACH, MASSACHUSETTS -- Hello! A lot of times people will go out of their way to complain about something but not to praise, I don't think that is fair. I just wanted to say how satisfied I have been with my entire experience Budget Pet Care. Ordering my item was easy and their website was very informative. My item came quickly and was well packaged. But the best part - the product worked GREAT! My kitties are now flea free and I am sure if they could type they would thank them so much! After trying three other products and being told by the vet that I needed to try CAPSTAR @ $20 a pill; it was such a relief to find this website at affordable prices. They rock - I won't go anywhere else for my kitties flea needs!!
I ordered Capstar and Advantage 2 for two large dogs and a cat. The Advantage was shipped out immediately from a facility in MO, USA. I was emailed that the capstar was shipped out the day after the first package. When the second package did not arrive in the same time frame as the first I called customer service. I was told that the capstar was being shipped from the UK. The agent could not provide me with a tracking number because it is shipped overseas in bulk. I was unaware of this product was coming from overseas.
The gentleman then informed me that it states in the FAQs that products are obtained from other countries in order to provide better prices. I find this a deceptive tactic because there is no heading in the FAQs stating this practice. It does state it under the question titled: Are Your Products Genuine? I definitely will not order from this website since their practices of doing business are not clearly stated. I made the mistake of not reading reviews of others experiences with this website.
PENNSYLVANIA -- Budget Pet Care is completely reputable. I, as well as the members (which includes veterinarians) of my kennel club, have been dealing with this company for years! Unfortunately, you have quite a few ignorant people out there who from lack of common sense and knowledge will attempt to malign a great business that has super prices and terrific customer service.
Ignorant people say "I ordered Frontline Plus and received Frontline Combo... it's a scam. The scam is from the drug companies that price both animal and human medications much cheaper everywhere but here in the U.S. Complain to the drug company, do not bad mouth a company. If you think I'm lying just go to Merial's (mfg of Frontline) website and read at the bottom "FRONTLINE Combo® contains fipronil and (S)-methoprene ®Registered Trademark. For further information, contact Merial Animal Health Ltd, CM19 5TG, UK. ©Merial Ltd 2012. All rights reserved". Those are the exact same ingredients as Frontline Plus!
Foreign service charge? That charge (usually 3%) is put on by your credit card company NOT Budget Pet Care!! Get a Capitol One card and there is NO extra charge! Your vet says the drug is phony/counterfeit? What do you expect them to say at the prices they charge? Get rid of your lying vet and find someone honest! It took too long to get your merchandise? It comes from England, Canada or Australia... with the money you are saving... have some patience... you charged it didn't you? Therefore, you have protection. So, you can believe the morons, village idiots, whatever or do yourself a favor and get a good product at a great price!!!!!!!!!!
MANITOBA, CANADA -- On May 26, 2009 I found Budget Pet Care on the web, offering a large savings on Frontline Plus. I placed my order for a years supply for $94.58. This went to PayPal and the money was deducted from my account the next day. I received email confirmation from Budget Pet Care, verifying my order, and telling me that it would be shipped. Well, I never received the order. When I try to call the number just rings out. This is obviously a real scam. Avoid them. They won't answer the phone, and don't reply to email.