ORLANDO, FLORIDA -- I called Budget to be sure I could pick up a car at the airport and I would go directly to the car. I was instructed to create an account on the Budget website which I did. I created the account and ordered the car including my flight info, driver license information and I prepaid for the rental. We flew into Orlando and went to get the car. The nastiest person I have encountered in car rentals basically told me she didn't care what anyone at Budget told me. In Orlando you go to the desk and get the envelop with the car info if you want a car and if we didn't like it go someplace else. Oh yeah we will still charge you for the car.
I had to go back into the airport and wait for 1.5 hr online to get my car. Budget was the only car rental service with a line of more than 5 people in the airport. Budget had 30 to 40 people. As I stood waiting on the line another woman came out who seemed to be a supervisor or something like that. Not only did she not help but she started flirting with a younger guy that was helping customers. So now the line slowed while this woman was trying to get a date to phrase it politely.
Finally got to the car. It was not a Mustang as ordered. The driver side of the car we got was covered in bird crap. There was a part of the car missing. I had trouble seeing out of the windows. They were so dirty. The person before us must of used a suction cups on the front window and it left marks all over the windshield. There was dirt and dust everywhere inside of the car. I frequently travel for work and have used every car rental there is and have never encountered anything like this.
DALLAS, TEXAS -- I made a reservation through Rentalcars.com for an out of state one way trip. Paid for an Uber ride to Budget to find that they had no cars available. Another Uber fare back home and I'm out more than the car rental that I didn't get to rent cost. WON'T use these idiots again.
DENVER, COLORADO -- We flew into Denver to see a concert in Boulder, I had a reservation with Budget. When we got to the car when we got to the rental agency the line was out the door. We waited an hour and 1/2 they only had 4-6 agents to help which kept changing. I realize it's not the location's fault. I just got off the phone with customer service it was basically too bad too sad. I will never use Budget again.
REYNOLDSBURG, OHIO -- Upon returning my rental to the depot, the young lady working behind the counter went to gather all the information from the vehicle and gave me the completed receipt. I inquired if all was in order with everything and was told yes. Upon reviewing my receipt, inside the depot with the agent, I again inquired if all was in order and was told yes. My reason for inquiring twice is because upon my arrival to pick up the car the same agent had given me an incorrect rental agreement. Upon reviewing it I made mention and she fixed the error which almost cost us an additional $400.
Now I get back, return the car full of gasoline, as the receipt shows, and we identified prior to leaving the depot, that everything is good. I now find myself with a gas bill over a month later, for $89.67 and needing to provide a detailed gas receipt after I have provided the return receipt (checked over with the agent and myself prior to leaving) and my debit charges, from my bank, as I have been told by customer service. Three times now I have been asked to provide something different to prove we returned the car full, when the receipt from Budget/Avis identifies that is so.
Horrible customer service, lack of commitment for documentation provided to the customer by the business and lack of customer care from the four individuals I have had the opportunity to speak with and no return call from the individual that sent me the second notice.
WEST PALM FLORIDA -- I found a great price online. Yay! I got the confirmation emails stating my SUV would be available at the location. Everything was actually going right. I get to the location and just trying to get into the location, that was mislabeled, was a pain. No biggie tho. I got to the desk and they inform me that my SUV was "already reserved by other customers." I informed her that I had a reservation as well and she stated "I don't know."
She did state she could get me a really good discount tho on a full sized vehicle, since that was the biggest they had. I have at the time an infant which meant I had to put a stroller, pack 'n play, suitcases and coolers in this trunk. I own an SUV at home. Let's just say it was very inconvenient. I reserved the SUV for 23 a day, the "really good discount" she gave me was $19 a day for the full size. That special discount was the same price I could have booked it for online in the first place. I decided to just do it since we were in a pinch for time and I couldn't go elsewhere.
I get in the car, it's an older model, huge dirt and grass pile on the floor mat. When I had turned on the vehicle I got a notification that the windshield washer fluid was almost gone, mind you I haven't used it once yet. We decided to extend our hotel stay since it was so nice there, Diamond Resorts, and when I called customer service to extend my rental for 1 additional day the lady that answered the phone through the 1800 number and told me the only way I could extend it is if she made all the days $32 a day, bumping up the $19 a day that I was already being charged.
WHAT?? $13 upcharge per day for four days we had already booked and now an additional $32. They ended up rerouting me to the location I rented at and they got me the $19 a day price, but still, that was tacky to try that low blow. I will never rent from Budget as long as I live. I will not recommend my friends to Budget. Don't do it if you are considering going through them. We rented 5/20thish and I'm still getting random hidden fees, today is 7/4/16. Oh I will let the fireworks fly when I do end up calling them.
I have never in my entire life dealt with such horrible customer service. After driving their car for approximately 20 minutes it broke down in an extremely bad neighborhood. I called Roadside Assistance and was told a tow truck would be there in an hour to take me to the nearest airport to get a replacement car. I told them I had an extremely important work event, the reason I rented the car, that I could not miss. I was told there was nothing that could be done and they refused to send someone to get me.
After an hour passed and still no tow truck, I called back and was assured the truck was “around the corner.” Another hour passed. I called customer service management and was told I would be refunded for my trouble. I wasn't. I had to call them after I saw the charges appear on my card a few days later to have them removed.
After another hour passed I called Customer Service again and spoke to the rudest customer service manager I have ever dealt with. I told him it had now been close to 5 hours. Not only had I missed my meeting but I had to get home to get my children. He couldn't care less and quite rudely told me that “Budget doesn't have any type of service to pick up customers.”
After waiting for 5 HOURS there was no exception that they could make to help their customer, a single female, in a bad neighborhood who had waited 5 hours. I was basically told I should have gone with Enterprise. Throughout the whole experience no one from Customer Service ever called back to check on me or see how I was. If I hadn't called, no one would even have verified if I was ever picked up.
After waiting SEVEN HOURS I finally took a $200 Uber ride home, where I had to pay an extra $100 to my babysitter. I spoke with a customer service agent a few days later who after telling her my story, made NO attempt to apologize or offer any type of reimbursement for my ride home or discount on future cars to keep me as a customer.
No one throughout my entire Budget experience made any attempt to apologize or keep me as a customer. Oh, and the tow truck called me at 9 p.m. (my car broke down at 1 p.m.) to tell me he was there. Budget had zero problem with me, a female alone at night, broken down, waiting 8 hours for a tow.
LOS ANGELES INTERNATIONAL AIRPORT, CALIFORNIA -- On Monday, April 7, 2014, I had a terrible experience with a Budget car rental. I had been awake for 18 hours, flying across the country after a week away from home. Aircraft mechanical problems had caused me to miss my connection to Santa Barbara in Phoenix, and the two remaining flights were full. After failing to get a seat on standby, I decided to change my plans. I would fly into LAX, rent a car and drive home instead. I called Budget from Phoenix and arranged to pick up a car at LAX after I'd landed.
The plan seemed to be working. By 11:30 that night, I was half an hour from home. It was then, on an empty stretch of freeway at least ten miles from the nearest service station in either direction, that the engine shuddered and died. Luckily, there was no traffic nearby. I was able to coast from the center lane to the shoulder of the freeway and come to a stop next to a huge erosion abatement wall. I don't think I would have made it if I'd been boxed in by other traffic. If I'd been stranded on the freeway itself, I would almost certainly have been rear-ended eventually. What had happened?
I tried re-starting the engine, but it wouldn't run. The fuel tank warning light had also come on. I had, apparently, run out of gas. I was shocked. Budget had charged me $400 for a 1-way, 1-day car rental, and then had given me a car that didn't even have enough gas in the tank to register on the gauge?
Well, that did explain why the gas gauge display didn't seem right. I had looked at it when I started the car, and I wondered why there was only a single, thin line connecting the Empty and Full marks. I guessed that may be the line itself might disappear as the tank emptied. It didn't even occur to me, especially in my travel-weary state, that the tank might be too empty to even register. Of all the times that I've rented cars, and I've rented a lot of them, I have never been given one that had less than a quarter tank of fuel.
I was lucky in one regard: I'm a AAA member, and I had a cell phone signal. AAA sent a service vehicle with two gallons of gasoline, enough to get me to the next service station. Forty-five minutes later, I was on my way again. The Highway Patrol dispatcher told me that if I'd been another mile or two further up the road, I would not have had a cell phone signal at all, and I might have been stranded for hours.
I called Budget's customer service number the next morning. The man who answered seemed unperturbed by my complaint. "I'm sorry this happened to you." He said without much real concern in his voice, "but there's not much I can do. I just changed the initial fuel level to a quarter tank, but that's the only adjustment I can make."
Steve, the desk agent at the Santa Barbara Airport Budget desk, was much more helpful and empathetic when I returned the car. He gave me a significant discount on the rental, under the category of "on-the-road expenses," and said he was very sorry that I'd been put in such a potentially dangerous situation.
I wasn't so concerned about the money. I knew the car was going to be expensive when I rented it, and I was desperate enough to get home that I agreed to the rate. What mattered more to me was having a feeling that someone at Budget actually regretted what had happened to me. I appreciated Steve's obvious concern, and his sincere desire to make amends for the situation.
As it stands, despite Steve's good efforts, I doubt that I will ever rent from Budget again. You can bet, too, that whenever I rent a car from now on, regardless of how late it is or how tired I am, I'm going to make sure that the tank is full before I drive it anywhere.
DENVER, COLORADO -- I made a reservation with Budget rental car. In my confirmation email the price was going to be $110 for three days because of my military discount. I served in the Marine Corps. When I arrived in Denver they said they did not have the same car that I reserved so they were going to upgrade me for free. I said I would not like to upgrade if it would be more money and I showed them the email for my reservation. They said, "No it will not be any more money. You will still be charged $110."
After I dropped the car off and got home I saw that on my credit card I was charged $240. When I called Budget they were very rude and told me I should've read the fine print for an upgrade. So when you are at Budget and they tell you they're upgrading you for free do not listen to them because they are lying just to make money. I will never rent from them again. And I see how Budget rental car treats the military. Please to all my military friends out there do not ever rent from Budget rental car again.
BOSTON, MASSACHUSETTS -- Rental for three days returned in two. Was charged for three because they stated I missed the drop off by 29 mins.
Everybody needs to look at how they start charging, it's when you sign the paperwork while standing at the counter.
Then the car was not in the location to be picked up at, we asked a porter the location of the parking area the car should be located and we had been pointed in the wrong direction. This after being on the wrong floor in which we had been told to go to.
So, my point is this we lost time in the beginning of the rental with screwed up directions, start time while standing at the desk, being directed to the wrong floor, wrong location for the car and then the car was not in its spot. So this 29 minutes of being late is a bunch of crap. Rent from somebody else. What a bunch of thieves.
UNION STATION WASHINGTON DC -- In all the reviews I have seen, clearly this is not a good company. Wish my wife had checked beforehand. My wife rented a car for three days giving herself an extra day as she only needed it for 2. Well her wallet was stolen while she helped an elderly man at a restaurant with our kids there. So we filed a police report. She called the rental company. They would not extend the time even if I faxed my info over and credit card.
However they held 300 plus, took the 144 and then they said she would have to pay 45 an hr in cash. Yet she called to extend the rental and her contract stated 10 fee and 61 for the extra day which we were fined with? All because the police held her up due. Mind you she was driving a rental 200 miles with 4 kids, 2 that are toddler's.
The manager of the Union station was not nice to her on the phone and she did not want to deal with him due to the language he used on the phone with her. She paid the drop off fee for another location. The young lady at that location in Rockville was vary friendly and nice my wife ended up paying in cash 230 for 3 days.
I am an executive for an international company and I would never tolerate what the union station manager did to my wife and the language he used. I have a fleet of trucks rented through National car rental or better known as Enterprise. Go with them as this was the first time my wife did not have the option of renting with them, they were closed... Better over all prices and services!