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Stay Away From Budget!!! Horrible Experience
Posted by on
This letter is stemmed from an unbelievably inconvenient, frustrating and horrible experience I recently had with Budget Rental. To say this was the most dissatisfied I have ever been with a company, would be putting it mildly.

My girlfriend and I were set to move from our NJ apartment to another apartment in about and hour away. The specific move-out date was Thursday, September 30th between 2-5pm. Since our new apartment would not be available until October 6th, we planned on renting a truck for a week and storing our belongings there.

We researched a few places and found Budget Rental to be the cheapest. They had a location that rented out Budget trucks 6 miles away, called Liberty. With a 20% coupon we had, we would be paying $27.99/day + .59/mi, which was great. We booked a 16 foot Budget truck on September 5th. The representative from Budget asked us what time we would like to pick up the truck on September 30th. We told them 1:30pm, as we had a very strict time frame in which we would need to be in and out. Everything was going smoothly.

On the move-out day (Thursday), we were all packed and ready to go. It was 11:30am and I figured I would give the rental location a call to see if the truck was available yet, just get a jump on things. I was informed by the representative at Liberty, “The truck is not here and I’m not sure when it’s going to be here.” Someone was renting the truck that I needed for a week that morning. I was confused; we made a reservation with Budget and even gave them a credit card to hold it. The man explained that I should call Budget and double check because this type of thing has been known to happen.

I called Budget and explained the situation. They said the only truck available right now was one in Brooklyn, NY. This trip would have taken a long time. It was not yet 1:30pm, so I figured I would just wait until the pickup time and then go get the truck. I was told that I would be put on a notification list and someone would call me when my truck was ready to be picked up, which could take up to 2 hours. The man I talked to at Budget did not show any signs of confidence that the truck would be there for me. In fact, He used phrases, such as “I’m not really sure, I don’t know, we can try.” This made me feel a bit uneasy; all I wanted was assurance that the truck I reserved with my credit card a few weeks back would indeed be there for the time I needed.

It was finally 1:30pm and I went to pick up the Budget truck. When I got to Liberty, the truck was still not there. I waited until 2:00pm, no truck. The representative at Liberty tried calling the person who rented the truck out, no response. I called Budget again, this time from the Liberty location. I was extremely annoyed and frustrated. I explained the situation again and they had no explanation. The woman I spoke with was just as unsure as the first man whom which I spoke. I asked her how this is possible that a truck I reserved weeks ago was not here at the time I reserved and it was now 45 min past. She told me and I quote, “We don’t guarantee the truck, we guarantee the rate.” This set me off. How can you not guarantee a truck being there when you make a reservation? I was never informed that the truck “may not” be there when I called, otherwise who in their right mind would use Budget?? The truck being there on time is the main part of the reservation.

I then asked her what she could do to help me. She replied that there are no trucks available and that she would put me on a notification list when one does become available. This was another 2 hours that I didn’t have on the same list I was on before, and still did not hear anything from! There was no excuse for not having my truck. More so, they offered absolutely no help, concern or consideration for my time frame. At the very least, they should have offered to rush another truck there for make up for it. It was now 3:00pm. I realized at the point, they would do nothing to help me and it was a lost cause. The last thing the woman said to me and I quote, was “Maybe you should contact a competitor for a truck.” Are you kidding me???

At 3:30pm, I was scrambling through phone books to find another truck at the size I needed. I finally found another truck, which was double the price I was planning to spend. By the time I got to that location, filled out paperwork and drove it to Hoboken, it was now 4:15pm. I had 45 minutes to move my entire apartment into the truck. I had to rush to make the 5:00pm cutoff for when we had the elevators reserved. My girlfriend called Budget back later that day to AGAIN explain what happened and see if we could receive some compensation for the aggravation they caused us, not keeping a reservation and causing us to resort to a competitor for twice the amount. They said there was nothing they could do about it.

I never received calls for the 2 notification call lists I was presumably on. They did not apologize. If I was unable to find this last minute truck, I would have had to pay a heavy fee for my apartment complex for not being out of my building by Oct 1st. To top it off, I called back Liberty around 6:30pm that day, just so see if the truck was there. Nothing. It was like I never made a reservation at all. There should have been a truck on site for these situations, especially when someone rents it for a WEEK.

Budget Rental was the sole reason for my inability to move out on time. They are fully responsible for the exhausting, irritating and inconvenient day that I had to endure. It was truly the most horrendous experience I have ever had with a company. The conduct in which Budget Rental and its corresponding employees runs its business is disgraceful. Their unwillingness to problem solve was among the worst I have ever seen. There was no professionalism, urgency or regard for my situation. I am utterly disgusted with the provided service (or lack thereof) and will never use Budget services again. In addition, I will warn everyone about Budget and how unhelpful they were throughout this entire ordeal. They took no responsibility for their actions and did absolutely nothing to make it easier on me. Their solution was to contact a competitor, which I will do from now on and urge everyone else do to as well. Words cannot express my anger regarding this experience. Budget is unreliable, untrustworthy and completely ignorant as a company.
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rockfishing on 10/05/2010:
Pretty much all the rental companies do this. Hertz/Penski stiffed me a truck when moving one time. They don't care.
trmn8r on 10/05/2010:
This is standard practice. Search the web and you will find identical complaints. What the CSR on the phone told you is true, which explains why you received no apology. The reason that you had no truck is obvious - it wasn't returned by the person who rented it.

The rental companies can't keep trucks sitting dormant to cover these intermittent special circumstances. At least not at the rates you were quoted. Would you be willing to pay $50 per day plus mileage for a guaranteed truck? It would cost more for everyone if trucks are sitting unused.
irwin112 on 10/06/2010:
Standard practice does not mean it's right. Until these companies get exposed for doing this, it will continue and people will continue to have these horrible and unnecessary experiences. I know I'm not the only one, but these places (like Budget) should be held to a higher standard by us consumers. The customer, as a whole, is the reason a company is in business to begin with.

The fact that this happens all the time should be a sign that it's not working. The honor system of people returning trucks on time is not working. If customers see these stories and just accept that "it's just how it is," what does that say about them and their need for a quality product? If it means everyone writing reviews until it gets seen by the right person, then so be it.
tnchuck100 on 10/06/2010:
irwin, you are exactly right. Too many people have become accepting of poor service and deceptive, unethical business practices. Even going so far as defending them. Now that is evidence of successful brain washing by corporate America.

The unfortunate part of this is Budget (and all the others as well) know that the customer base is so large that irritating customers is of little consequence to them. The customer that U-Haul annoyed yesterday will be Budget's customer tomorrow. That is the way it works.
momsey on 10/06/2010:
Unfortunately, Budget can't control when people return their trucks. It is a really frustrating experience, and I've heard lots of similar experiences on this website. I don't know what the right answer is. You, as the customer, feel secure when you make a reservation for a truck, but the rental company sometimes has trucks returned late.
Nohandle on 10/06/2010:
I've never personally rented a vehicle in my life but wonder if individuals planning a move are expected to reserve and pick up the truck a day in advance? Just so they will have it on hand. I would love to hear from other members as to how they worked around it.

I will say, think twice about planning on keeping your stored furnishings on a truck for a period of days unless you have the truck within your sight. The reason is because I know of a case when someone did this, left the truck in a church parking lot...with prior permission..returned and discovered the truck stolen along with all their possessions. The truck was located but all contents gone.
Anonymous on 10/06/2010:
I agree that companies need to be more accountable when they allow people to make reservations. They are cutting it too close with the number of trucks they are keeping at their facility--at the customer's expense. They are also losing future business. I compare this to making a reservation at a hotel, arriving, and they telling me, "I'm sorry. Someone decided to stay over so we don't have a room for you." One time that did happen to me, but the hotel booked me in a suite at another hotel (because that's all the other hotel had available). The rental company should at least locate another truck and eat the difference when they don't come through--just like the hotel did. Otherwise,they should just rent on a first-come, first-served basis. Their problem should not become our problem.
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The Big Cost Of Small Scratch On The Bumper/Renault Megane
Posted by on
I have been working with Budget Hungary more than 3 years and I was very satisfied so far however I rented a car again for 4 days between 28June and 02July 2010 and I got the car with basic insurance which my responsibility is around 450 EUR...

When I returned the car, they realized a small scratch on the front bumper lower part and they told me that they can not give me invoice now as they have to see the cost of this damage..It was so small which the cost can be maximum 40-50 EUR but I saw they did charge 110 EUR for this damage..

I called the downtown office in Budapest and the lady on the phone told me that she can send me only the invoice..I several times told her that I need to talk to the guy who made this invoice but she refused my request and hanged up the phone...

I do not accept such amount for such a small mistake..Otherwise I will rent a car with full insurance next time and I will return the car wrecked up..
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Alain on 07/12/2010:
If you used a credit card to rent the car perhaps you can have your credit card company dispute the charge.
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Hidden fees and taxes
Posted by on
KANSAS CITY, MISSOURI -- I arrived to pick up a reserved car at a promised rate of 175.45 (plus tax and 89.37 fees). Upon arrival, the counter person stated that our reserved car (Chevy Aveo 4dr) would be too small for my mother's wheelchair and our luggage so gave me the option of either a Prius or Thunderbird to choose from, stating that the Thunderbird had a large enough trunk. She never once mentioned the daily costs of the car and insurance upgrade. Imagine my shock when my bill ended up being $748.37. Not only was we charged almost $400.00 additional for the upgrade but we were also charged a 48% tax fee!
I would never had knowingly rented a vehicle for only 9 days at the cost off $748.37. I had used Budget many times in the past but never again. I just cannot afford that kind of additional cost.
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trp2hevn on 04/02/2010:
So what did your contract show before you signed it?
YunkaG on 04/02/2010:
You thought they would be nice and give you a much bigger car for nothing more? I rent from Budget frequently and I always look at the contract before I sign it and it has always had the amount that I am expected to pay for then rental. Sorry you feel you got messed over, but reading the contract is they key. As a note, I always rent the cheapest car and about 7 out of 10 times I am automatically upgraded because they are out of the little car - of course for no extra charge but I never accept if they ask me if I want an upgrade, only if the give me the upgrade. I hope that makes sense.
danbury on 04/02/2010:
An upgrade is ALWAYS more money unless they tell you otherwise. I'm not really a fan of budget, only because other places are cheaper, but giving them a bad review just because you didn't read the contract is not fair. When I've mis-read contracts in the past, I always accepted the responsibility for my error.
mmcree on 04/03/2010:
I agree with not reading the contract and paying closer attention. First of all the other car was not mentioned as an upgrade. When she said the reserved car would be too small for the wheelchair and luggage she then immediately told me what other cars were available. Had I not been so tired from a 35hr train trip I probably would have realized that she was upgrading our reservation. That is my fault for assuming that because the reserved car would not fit our needs the other cars she offered were of the same rate.
The 48% tax however wasn't even listed on the contract as being that high and was never told to me until I called to question the bill. Apparently, it is a special airport tax (even though the rental place is not actually in the airport).
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Absolute Crooks!
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- In May of this year, my wife and I rented a Jeep Grand Cherokee from Budget. It had less than 200 miles on it when we picked it up at SFO. After five days and about 800 miles, we returned it to the same lot at SFO. It was full of gas, that they initially tried to charge me for, but we got that straightened out before we headed to the terminal. After an inspection by the attendant found no damages, we unloaded our luggage and went inside.

Now it's August. I received a call from the Claims Department telling me that I owed another $206 for damage to the windshield. I was never notified that the windshield was damaged, but they tried to tell me that in the summer heat, the windshield cracked because of damage that was done while I was driving. I asked if they had rented the car in the last three months to anyone else. I was told that they did rent it out, but it was my fault, even though the damage was never pointed out to me at the time I returned the call. I asked for Julio's manager and he was conveniently at lunch at 3:00 in the afternoon, and he couldn't afford me the courtesy of a return call. What a joke.

I can't believe they are even in business if this is the way that they treat customers.

I called the Budget office at SFO to get a copy of the damage report and the lady that I spoke to on the phone had no clue what I was talking about. She did send me another copy of my receipt, which showed no mention of damages, but she couldn't find any notes about damages.

Like I said above, they are absolute crooks. They wait until 90 days after the rental and then try to steal from a customer.
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Peter on 08/19/2014:
"... they did rent it out..." So I'm sure Budget is charging all the other renters for the same damage. Fight it until your patience runs out.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Sad Poor Service and Poor Customer Service
Posted by on
Rating: 1/51
ARLINGTON, TEXAS -- Their customer service phone reps are horrible. I had 2 reps and 1 person in corporate hang up on me. I should have taken that as a sign. I booked a car 3 weeks in advance I decided to call to check on my reservations the week after I made the reservations, come to find out the representative booked my date the same day I called. I immediately asked to speak with a supervisor during the time I was speaking with a supervisor I got hung up on twice. Supervisor finally got on the phone rebooked my reservations told me he would honor the rate I originally had thinking everything was OK I decided to double check again on my booking well the supervisor gave me the date I originally booked the car, but had me at a higher rate.

So now I'm furious spoke with another supervisor to make sure I had the right rate and date in the system, I was told they could not see the rate in their system but when I get to the location the morning of the pick up they should have the correct rate. I get to the location to pick up my car that day at 7:00am when they first opened just to find out they did not have my correct rate in the system. I immediately got on the phone to speak with corporate while on the phone with one of the corporate reps she asked me for my conf# which at that time I left at home because I thought everything was good I informed her I didn't have my conf# can she look me up by my name well she refused to look me up by my name gets mad an hang up on me.

I finally get someone else in corporate that looked my name up to see if I had reservations and to get me out and on the road I did not get on the road with a rental until after 10am. I never got an apology, coupons or nothing not one time did anyone feel the frustration or sympathy I had, I was one my way home for a family matter and almost didn't make it. I will never rent from Avis/Budget ever again they have really poor customer service.
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Fast and Efficient, Paid Exactly What I Expected. Definitely Recommend
Posted by on
Rating: 5/51
MIAMI AIRPORT, FLORIDA -- I have to say that I was very happy with my experience with Budget. Especially the Miami Airport location. I found the operation very efficient, and easy to navigate. I have never written a review of anything before, but I researched a lot for which place to get my car from. I chose budget because they had an easy site to navigate, and it was easy to find all of the answers to my questions. They also do not require that you buy their insurance, which I did anyway, and if you prepay for the reservation with a debit card they only place a 100 dollar hold, which is lower than most places that I looked into. I was worried about my flight being late, but they told me that they would hold the rental for 15 hrs with no fees, which they did and I was 4 hrs late and accrued no fees.

The counter was easy to find and pick up was pretty quick. We also had to leave very early in the morning, so I left extra early not knowing how long the turn in process would take. There were signs clearly posted so finding the drop off was also very easy. It was very fast, and I never even had to go to the counter. I also was concerned about a few small scrapes on the car because nobody walked around with me when I picked up the car, so I waited until the hold on my card was released before writing this review, there was no hidden charge and I paid exactly what I expected, plus they only put a 2 dollar hold instead of the 100! The car was great, clean, and great gas mileage. I forgot exactly what type of car I reserved but it was the type after economy and compact.

They let me choose from between several, and the guy at the counter suggested one with good mpg and sound system and low miles, which I chose. Every employee I encountered was helpful and friendly. They put a Sun Pass in the windshield for toll roads which is awesome, and made navigating the congested highways a breeze. Overall, if you look for a car at a site with multiple companies, go to their sites and read the terms, this was the best deal, and very efficient service. Also, I recommend prepaying on-line. It eliminates some of the restrictions(like pick up time and card holds), and it is the best rate even over other discounts. I give this location a 5 star as well as budget themselves. Good Job, and I will use them from now on.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Breach of Contract by Budget Golf, Crest Hill, IL
Posted by on
Rating: 1/51
CREST HILL, ILLINOIS -- Had an experience with Budget Golf from Crest Hill, IL not a good one. Bought an item from them on eBay (buy now), which is a legal contract according to Ebay. I paid for the item, but they couldn't deliver because they did not have the product. They did refund my money and offered a 10% discount on an item on a purchase from their website and with a little coaxing, offered 2 other items for the same cost which wasn't acceptable to me (They knew up front what color & style were needed, but offered something else). I contacted eBay and they told me I had to deal with them direct and the only way I could complain was in their feedback system.

Their final compromise on their breach of contract was a 10% discount on an item from their website. I though a 50% off coupon on a purchase was a fair compromise. They wouldn’t even discuss it. Even with the discount, it would have cost me more to buy from their website then the item cost me on eBay because of shipping charges on the website versus free shipping on the item from Ebay.

Being in business myself for over 20 years, I found that the character of a company is ultimately decided by the way it reacts to adversity. They failed my expectations.

Caveat emptor- Let the buyer beware. I don't know if eBay's policy on contracts or the sellers unwillingness to do everything in their power to avoid responsibility for their lack of business skills.

Their Mission Statement on their website:

"We believe in complete customer satisfaction and lasting value, which is why we guarantee a perfect delivery of your discount golf equipment. We'd love to be able to promise that you'll improve your golf game but at least we can assure you that you will get the quality and service you expect, and together we'll improve your golf game”.

They get a double bogey in my opinion, along with Ebay.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Taken Advantage Of
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- Picture this. We rented a car via Priceline. When we arrived to pick up our vehicle we were met by "Sikandar" at the airport in Orlando. Our understanding was the vehicle had already been paid for.

Mr "Sikandar" was a mumbler with a heavy accent and failed to inform us of numerous details on the contract and the items he was offering us. First off he offered us insurance at approximately 60.00. Great! We will take it. Failure one is he forgot to mention it was per day. Offered us a GPS. Approximately 12.00. Failure two. Didn't tell us per day....again. Keep in mind we just got off the plane, we are excited and believe that all people have good intentions especially companies who want our business.

As the staff member continues to not only speak with a heavy accent he mumbles. After several times of asking him to repeat himself (my husband and I had clearly indicated to him we could not hear or understand him) it was very clear we were confused and had the deer in the headlights look. As a result an additional 730.00 was charged to our credit card in addition to what we paid to Priceline. This was a preplanned trip. My husband just lost his job before the trip but because it was paid for already we chose to go anyway. Then we get hit with a bill we simply cannot afford.

When I spoke to the Company what did I typically hear throughout the conversation..."did you read the contract....you signed the contract". Yes yes we did.. believing you were good people and trusting you would not rip us off. WOW!!!! Not at any time did this "Zikandar" inform us IT WAS PER DAY for the insurance. He also said he was going to give us the GPS for free. DIDN'T HAPPEN. Charged us per day.

Good customer service is training your staff to inform the customer. NOT RIP US OFF AS MUCH AS POSSIBLE. And of course the supervisor that I spoke to at Budget say "I'm sorry mam but I can only tell you what the contract says not what the staff member says." Really so your not accountable for your staff!!!!!! Who is then. This is a real cop out and I will never rent a car from this service again. I really truly feel like we have been taken advantage off and will never rent a vehicle from this company again. I feel ill informed and I believe that the company should take responsibility for their staff.
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Susan on 03/12/2013:
It would be great if people were all good and trusting but they aren't - - that's why you have a contract to protect yourself. This situation is unfortunate but it is not Budget's responsibility to eat the costs for up-sells you agreed to without asking the right questions and getting all the details.
trmn8r on 03/12/2013:
What they told you after the fact is true, they have to go by what is on the contract. When you rent a car, you have to read the contract over with a fine toothed comb and look at every line item before you sign - it shows the charges and per day, week, etc.

$60 per day for insurance does sound insane. I guess that is what was printed on the contract though.

I'm sorry you were taken for a ride. Expensive lesson learned.
BigAl on 03/12/2013:
Whenever a written contract is involoved it superceedes any verbal contract. The clerk could tell you anything and I repeat anything and it will not matter when a written contract is involved. The clerk could explain for 20 minutes what you are signing and be completely untruthful and it would not matter. The only thing that matters is the contract that you sign. Read and understand before you sign anything.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Service
Posted by on
Rating: 1/51
CLEVELAND, OHIO -- My sister rented a car from this company and I went with her. We were lied to about the price and the time to return the car. Budget took more than double out of my sister's account than what the total price that the desk clerk said out of her own mouth. The desk clerk also gave us the wrong time my sister was to return the car. This resulted in her being charged an extra day and double fee. When confronted, the same desk clerk kept apologizing because she knew she was wrong for lying to us. But my sister insisted that something must be done. After speaking to the manager once the clerk did what she can do, they only refunded a quarter of what they were supposed to give back.

Plus, it takes a long time before your money is put back into your account. Well isn't that a [snip]!!! It sure didn't take them long to take the money out! She will never rent from them again and I would never even consider to rent from them either.
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trmn8r on 01/19/2013:
The TOS prohibits certain language: "...defamatory, vulgar, obscene, profane, sexually oriented..." Disguising such references isn't really going to carry the day.
DebtorBasher on 01/19/2013:
Thanks 8er, 8er, my 8er...message received, loud and clear. ;)
leet60 on 01/19/2013:
The average person today knows (or should) that the cost of a car rental will rarely be as advertised - it amazes me that anyone would sign a rental agreement without reading it thoroughly and ensuring ANYTHING said by the agent was clearly documented. It really comes down to the fact "if it is not in writing, we didn't say it".
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Billed for a damage not caused by us.
Posted by on
VIRGINIA -- On August 5th. my son and his girlfriend rented a compact car from Budget Rent a Car Roanoke VA (airport)(my son used a credit card in which I am also a co-signer.) They returned the car on 08-08 2011. The car was checked and nothing was wrong with the car. My son and his girlfriend always sat in the front seats and never used the rear seats. A few days ago, (more than two months after the rental) in October 2011 I received a threatening letter from a claim company under the name of KHOURY ALTERNATIVE CLAIMS billing us for the damage of the rear seat belts in the car and the total replacement of the rear bells. The bill was for $ 1,114.73 the following is what they are billing us for: Physical Damage 534.77 - Anticipated loss of use (4 days @ 119,99) 479.96 and administrative fees of 100.00 total 1,114.73.

Some excepts from their letter suggest that they will sent us to a collection agency which will ruin our credit history. "I am writting to you on behalf of BUDGET RENT A CAR,, whereby, one of their vehicles substained damage on or about 08-08-2011...At this time we do hereby request that you send payment for the fees due..if your remittance or response is not received...this matter may be sent to a traditional collection agency" I consider this to be an umbelievable situation when we know that we did not caused any damage in the car. Anyone could be on this situation that we found ourselves into. They can claim any damage and charge anyone anything. By the way the total amount of the rental was less than $ 80.00 for a 3 days rental but they charged 479,96 for anticipated loss of use of 4 days.

I am appalled at this situation since first of all: Car was returned with no damage; in addition, the rear seats were not used which is where they claimed "Replaced all rear seatbelts and shoulder harnesses" To me this is a clear fraud. I know feel nervous to rent a car not knowing if they will be able to bill me for some unknown damage that I did not caused. THis claim is so bogus and so fraudulent. G. Dickson
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bob93 on 10/15/2011:
This happened to me at Budget, - when they called me to pay over $500 I yelled at them long enough they said forget it as a courtesy to me. Hah. They knew it was pre-existing damage and who knows how many people they billed for it. Here is a website that gives some tips: http://consumerist.com/2011/03/5-tips-for-beating-car-rental-companies-at-the-claim-game.html. Look especially at points 3, 4, and 5. Good luck.
clutzycook on 10/15/2011:
I was told this advice by someone a long time ago. When you rent a car, take a complete walk around and note any damage on the inside, outside and even in the trunk. Video tape it if you can. Repeat the process upon returning.
trmn8r on 10/15/2011:
I'm wondering how the heck the seatbelts and shoulder harnesses got damaged. Those things are tough.

I'm surprised that they did not call to inquire about the seatbelt damage. I am also wondering if they really know the OP damaged the belts. This is an oddball incident for sure.
Nohandle on 10/15/2011:
I've never personally rented a vehicle in my life. That little chore was someone else's responsibility on a trip. I recall once flying with a friend and I've never seen such a production. She walked around that car a half dozen times, with an employee of the agency following her like a puppy dog. I stood back wondering if she planned on purchasing it. She did the same upon return. This was years before we ever heard of people being billed for repair damages they didn't cause.

Many people rent a vehicle at an airport at night and there is no way to determine in a darken parking lot if there are dents, scratches, bent bumpers and that sort of thing. Upon return late at night there is only the agent behind the counter, you have a flight to catch and that one person can't leave his post to do a walk-a-round.

I'm not in your shoes but it appears damages were reported at some point and the rental agency just turned in a list of individuals who had rented that car within the past two months to Khoury Alternative Claims hoping someone would pick up the tab. Informative review. I would have never thought of seatbelts being checked.
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