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Budget Rent-A-Car Consumer Reviews - Page 2

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Poor roadside assistance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- To Nora Henry and all,
1-800-984-9123
ersbillingteam@avisbudget.com

Rental date: 07/25/2019
Rental#: U255150486
VCR#: VCR2850041
Case#: 2955508

Why should I have to pay $253.70 (total expense for services & repairs) for your mistake in giving a rental car (VW Jetta) that has defective tires and no spare tire.
You all have not reported it to the federal agency as this is a safety issue and could cause injury to other people.
We were given a 2nd car in Orlando airport with same issue until after a 3hr ordeal they gave us a different car. I have all the pics even from the towing company.
It is not my fault and you all need void this bill in full.

Manavi Sallick
786-220-0866

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Buyer Beware!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LAKE CITY, UTAH -- Wished I had looked at the reviews before I rented. Made a reservation in September 2018 for a February 2019 ski trip. Called in November to make sure the car was AWD. Received an email the next day that the reservation was "modified," (and the price went up.) When I picked up the car, the counter said it was NOT and AWD car and I would have to upgrade to an AWD. If the car was not "modified" why did the price go up? I was told it was because I called!!!!

The 800-budget number did nothing because the SLC location is a "licensee" location. How many others are?

I will NEVER rent from Budget again.

Dennis Gaschen
RapidRez Number
RR8695

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Rental Trickery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I had reserved a car through Travelocity, which I have done many times and it has always been great. HOWEVER, my last reservation with a car rental with Budget was TERRIBLE. I feel I was tricked into coverage I did not want. "Just keep clicking the box at the bottom to get to the signature screen" was what the Budget Counter help said. What I found I was doing was making a $70 rental into a $140 rental. Did I sign? Yes. Was I too trusting of the counter "help"? Clearly. BUT, I will NEVER use Budget or Avis again. Their answer? "You did sign after all. We can take 15% off." RENTER BEWARE. I do NOT recommend these people. This was not Travelocity issue. This is a BUDGET issue. I love Travelocity.

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Poor/non customer srvice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- Do not, I repeat do not use Budget Car Rental. For two days now they have been charging my card in excess of $200. When I spoke to the supervisor this morning I did not receive adequate information regarding why they were charging me. They reversed the charges yesterday, but placed another charge for the same amount today. Today I was told they had to send information to my bank to have it removed. I just got off the phone with my bank who then removed the charges without a fax that they were supposedly sent by budget today. Terrible experience with this company. Will not ever rent from them again. Please do not rent from them as the right hand doesn't seem to know What the left hand is doing.

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Disappointing
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

MADISON AIRPORT, MICHIGAN -- They lost cars in a flood apparently and they tried to downgrade us without telling us - and without taking money off. We specifically paid more money for a larger vehicle WEEKS in advance. We would have been totally understanding if they had called to explain ahead of time that they had problems with vehicles due to the recent floods. Nobody ever called or explained anything and just expected us to downgrade for the same price. We complained and got what we paid for/reserved but we had to wait an hour for them to find the vehicle. The employee literally wandered around the parking lot mindlessly for an hour.

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HORRIBLE !
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HILLIARD, OHIO -- E rented a car July 26,2018 @1:40pm to July 31,2018 @ 10:30 am. We prepaid for our rental. At pickup the car was just brought in clerk took less than 10 minutes to clean it, leaving dog hair and dog smell on car. At pickup I asked if we returned early if we would be refunded the $$. Clerk said Yes. At time of pickup car was on 3/4 tank of gasoline. We returned car on July 30,2018@ 10:30am. With a full tank of gasoline. Clerk said she would have manager call me when he came in between noon and 2 pm. At 5:30 I called them. He said because it was prepaid they don't refund. And they don't refund gasoline either. He said the clerk did not know it was a prepaid reservation. I am sure it says that on the computer screen. After picking up car I got to the Target store traffic light and the change oil light came on. I called the 1-800 # to let them know. Before we hit the highway the washer fluid light came on. I have called the National Budget # and complained, I am waiting on a supervisor to return my call.

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Charges added for unwanted 'services'
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I rented a car from Budget in Madeira for 29 days and asked about an additional driver for the 5 days my wife would join me. I was given a price, which I considered high, and a form to fill in with her drivers license information if we decided to use this option. I never agreed to this option, nor returned the paper with my wife's info. At the end of the rental period, I returned the car clean and full of gasoline. After inspecting it, the agent said everything was fine and my contract was closed. Three days later, I checked my bank account to find that 116 euros had been charged for additional services and when I phoned to ask them about it, they claimed it was for an additional driver and Roadside Assistance, which they claimed I had asked for and accepted. That is simply not true. Despite my complaints, including going to the ECRCS (European Car Rental Conciliation Service), they refuse to refund these charges for additional services which I never asked for nor accepted. I have disputed the charge with my credit card company as well and it remains to be seen if I fare better with them. I will not use Budget nor Avis again, but they will most likely get their 116 euros, at the cost of one customer. I have had problems when hiring rental cars in Madeira in the past; the place is beautiful, but the car renters are shameless.

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Never Renting From Them Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- I have never had a worse customer experience in my life than I've had with Budget rental today. I set up this rental car for my boss. The location (4555 N Keystone Ave, Indianapolis, Indiana, United States-(ID3)) was completely unresponsive and did not answer their phone over 20 times. We requested a pickup, and they never showed up. My boss was finally able to get through to them, and they were rude, then put him on a hold which disconnected after 10 minutes.

After multiple call-backs and multiple disconnections, they refused to serve him. Meanwhile, I could not get through to the location and was continually transferred to the corporate customer service line. The corporate service line over and over told me I needed to call the location- an impossible task, as I could not get through to the location. No one on the customer service line could offer any solution. I was continually transferred.

After being transferred finally to a manager, the manager was incredibly rude and unwilling to listen to a word I said. This obviously escalated the situation. I definitely raised my voice; He continually was speaking over me not listening to a word I was saying. He kept accusing me of not knowing what was going on, when I kept telling him I just explained what was going on.

His rudeness was completely unacceptable. He refused to transfer me to anyone else and refused to help me. Long story short, and over two hours of aggravation later, my boss was left with NO solution, and Budget did not even try to provide one or make the situation right. I will never use Budget again if I can help it.

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Budge Moving Truck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- Status of my refund? I reserved a 16' truck and two days before pickup received a reservation confirmation. I arrived to pick up truck and only had a 12'. It didn't have a ramp and I had moving crew ready to work, so I had to settle for the smaller truck and make more trips. The smaller truck was so short that I couldn't get my cabinets in it, so I had to pay a friend to use his truck. Just ridiculous. Then, my Costco discount couldn't be applied to the transaction causing increased expense and causing me to lose my 2% cash back through Costco. I typically use Uhaul but used Budget because of Costco backing the Budget name. I have never been so disappointed. Further, my refund was promised on 7-3-2018 and still no credit to my bank account. Finally, the support staff on the telephone line were rude!! He was confused because there were two confirmation numbers associated with my reservation because of the 16' promised truck and the 12' provided truck. I had to repeatedly explain this, talk about frustrating! Then, he took the position that I wasn't entitled to a refund because "at least [I] had a truck". Because of Budget I had to pay friends to move the larger items in their truck which inconvenienced them and cost me more money. Then it didn't have a ramp so I had to pay a few men from the neighborhood to come pick up the heavy stuff since I couldn't use the Dolly to roll the heavy items into the truck BECAUSE it was so small it didn't have a ramp. One thing after another this company! And, now I have to chase down my refund.

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Absolutely Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I prepaid 2 months ahead of time. When I got to the counter there were 2 police officers detaining a man. I surmise it was an irritated customer. There were (I am not exaggerating) 35 people waiting. Instead of taking 1 agent at a time they were talking to all of them at once. We waited more than an hour to get to the counter. We even cheered when a customer finished at the counter. They gave me a space # but forgot to mention that the space was in another car rentals area. Of course there was no one around to help. I was a nervous wreck when I got out of there.

This is the second time I have experienced this in the past year at this location. I blame the management and the company for not seeing it. There had to be at least 4 people that left the line and went to another rental. I don't know if they realized that there was a penalty for being a no show or canceling. But there were a lot of people pissed off about it including me!!!

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Budget Rent-A-Car Rating:
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1.4 out of 5, based on 46 ratings and
162 reviews & complaints.
Contact Information:
Budget Rent-A-Car
Customer Relations Mgr, PO Box 111580,
Carrollton, TX 75011-1580
800-214-6094 (ph)
www.drivebudget.com
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