ORLANDO, FLORIDA -- Worst car rental experience ever!! Got to MCO at close to midnight with tired kids and the line at Budget was over an hour long. Finally made it to the counter and agent refused to rent a car to me based on last name difference between pre-divorce last name and maiden name. Took another hour to straighten out. Exhausted and screaming kids at this point. Online reservation from third party quoted $578.04; Budget slapped on "upgrade" and "liability insurance" after I told the agent I don't need anything and looked away to calm the kids. Ended up being charged $853.82 ($275.78 and 48% more than online reservation).
DON'T use Budget just because they are the cheapest you can find. You get what you paid for. In this case, I did pay for my lesson. Worst experience and customer service just built more frustrations. Ground agent Adil was especially rude amongst them all.
KAHULUI AIRPORT, MAUI, HAWAII -- BE CAREFUL! Tried to charge me for a full tank of gas when I returned it with 3/4 full. Luckily, I had time to go in and deal with the issue before catching my flight (others may not have this luxury). When I picked the car up, I was told that I could return the car without filling it up and they would only charge me for the amount that it took to fill it up (3 gallons).
When I went in to speak with the SAME PERSON who I rented it from the week before, she reverses her story and tells me that she did not say that!!! I told her that I would be reporting these deceptive practices upon my return to the mainland. She credited the full tank charge and only charged me for the 3 gallons it took to fill it up. Return it full next time or completely empty and watch out for this scam.
ORLANDO FLA -- Just got a surprise charge on my card. I used to rent from Budget regularly as I have a place in FL. From Orlando to a south town I always paid cash tolls. This time they stuck a charge of 15.75 for a 1.00 toll. When I called them on it, they said there was no toll booth and the state of FL takes a a picture of the license and sends them the bill. Budget must be desperate for money to create this new scam. I've traveled this road many times and this has never happened before. They have lost my business forever.
HARTFORD, CONNECTICUT -- I was charged 3 times in my Credit for TOLL. I haven't got any bills, so I called the customer service (800-404-8033). I was asked for the Reservation confirmation number, but I have rented the car before 1 month. I have been renting on weekends, so I did not keep track of my rental confirmation numbers.
Since I was not able to provide the Confirmation, the Staff said that "They cannot provide the bill details". They haven't sent any bills till today for charging 113$ on my card & when asked for details, the staff refused. The staff did not know, whom to transfer to help me, as she herself does not the details. I have requested to get the details from her supervisor or co-worker, but she was not ready to ask any one of them. She spoiled my day... So I would suggest not to go to Budget.
LOUISIANA, LOUISIANA -- On July 11, 2011 I made an online reservation to rent a car from Budget Rent A Car. My reservation was for 6 o'clock. I got to Budget at 6 o'clock and my car was not available. The girl working at the front counter told me they did not have my reservation on file yet and sometimes it takes 30 minutes to an hour after the scheduled reservation time for reservation to come through their system. I then waited 30 minutes after my 6 o'clock reservation before I asked if they could check to see if my reservation had come into their system yet. It still had not.
At this point I asked if I could cancel my reservation and just rent a car without one. The woman told me they were currently out of cars and were only offering SUV's so unless I wanted to pay for an SUV it would be best to wait for my reservation to come through. To make a long story short my reservation was made for 6 and I was not in a car until 8. That was 2 hours after my car was supposed to be ready.
Come to find out the reason why it took 2 hours to get this rental car was not because my reservation had not come into their system but they did not want me to have an SUV for the car price. So they were waiting for someone to return a car before they would rent me a vehicle. Instead of telling me this they lied to me.
So I finally get in my rental and on my way. Once I got my rental car to my hotel I noticed that the headlights were not working. I did not think much about it at the time. I just assumed that the headlights were not turning on because it was still daylight. The next day I drove to Texas during the daylight and once I got there I just parked the car at my hotel and did not drive it at night. The next night though I did need to drive my car at night and the headlights still did not come on.
The parking lights and the bright lights worked but the dim lights did not. I called the emergency roadside assistance number because the Monroe, Louisiana office where I rented the car was closed. I was then informed that corporate could not help me out or send me a new car because the Budget in Monroe, Louisiana was not a car of the corporation which left me stranded in downtown Austin, Texas without a ride so I was forced to take a taxi to my hotel.
The next day was my day to return home and have the car returned. When I got to the Budget in Monroe I let them know the headlights did not work and I was stranded in Texas and corporate told me it should not be a problem for them to refund me one days off my bill because they were not able to send me a working car out. I was then told that they were not going to refund me any money because I did not call them to inform them the headlights were not working. To which I responded with "you were closed when I needed a new car and I was bringing the car back today so what was the point in calling?"
They told me that it was not their fault the headlights did not work in the car, they check all the cars before they rent them out. I know they did not check the car before they rented it to me because it had just come in. Four other people then came to the counter to put in their opinion on why I should not get one day refunded back to me. This one man who worked there asked me if the air went out in a home I rented would I expect money off my rent just because it went out. To which I responded YES too.
Needless to say all I got refunded from my $335 bill was $10.99 so I filed a corporate complaint and when I was filing the corporate complaint they also assured me they did not understand what the problem was with refunding me one day off my bill which was all I was asking for. I am waiting now to hear from someone that working in higher management in the Budget Corporation.
FORT WORTH, TEXAS -- I made an online reservation with Budget. I paid for the car rental online as well. After reading the rental contract, I called the location where I would be picking up the car. I asked if the debit card I used to pay for the rental would be accepted at the counter when I picked up the car. I was told yes. I asked for the dollar amount they would be "holding" on my card once I picked up the car. I was told $100.00. I asked why the rental contract says the hold amount would be $200.00? The agent responded with "Oh that is just a standard amount used on the rental contracts." Odd...but OK.
I asked if I would be subject to a "credit check" as this too is included in the rental contract. I was told there would be no credit check. I went to pick up the car and the agent (Crystal in the Downtown Fort Worth TX location) looked at my card and told me she would not accept the kind of card I had. She would give me no explanation other than we do not accept your kind of card?) I told her to cancel my reservation. Crystal cannot do that. I have cancel it online. OK, I cancel the reservation online and I call customer service to complain. I told the agent that I had canceled my reservation and wanted a time frame for receiving the refund.
She asked if I had requested a refund? Canceling the reservation does not entitle you to a refund? You must request it? She told me that she would request the refund for me and I should receive it within 10 business days. I asked questions about their rental policies and why what was on the contract was different at the counter and vice versa and I informed her about how poorly I had been treated at the counter. Just when I thought it couldn't get any worse, she informed me that I signed the contract and that I was being rude. She then proceeded to act as if she could not understand me.
Fast forward to today, two weeks later and the 10th business day. I have not received my refund. I called Budget again, spoke to Tony who advised my reservation had not been canceled (according to him my reservation was in limbo...Odd, I have a cancellation number) and no refund had been requested.
He said he would take care of this for me and that it would be another 10 business days before the credit was received. I told him that the agent I talked to two weeks ago told me that the $50.00 cancellation fee would be waived. He said it would and that I would receive a confirmation e-mail stating that the reservation was canceled and that the refund had been requested. I received the email. The e-mail said that the cancellation fee would be $50.00 and that it was not waived.
I called Tony back. Read the e-mail to him..."Oh, I'm sorry, I should have told you that the e-mail would say that and that the $50.00 cancellation fee will be processed through another department." I have not received a confirmation e-mail from that department; but I am mad as hell. A monkey could do a better job. I'm now in the process of disputing all charges made to my card from Budget Rent a Car through my bank and informing every person I know not to use them. find it quite interesting that at the time I write this, Budget has 80% more complaints than any other car rental company on this website. Go with Enterprise, and enjoy your trip.
DO NOT RENT FROM BUDGET!!! ESPECIALLY BUDGET HYATT in SAN FRANCISCO!!! I rented a car through Budget on Sat, Nov 27, 2010 pick up 08:00 AM. The day I picked up the car I asked how to return the car. I was told to drop it off with the Valet they will take care of it. Well, that is what I did.
To my dismay, one week later I get charged -93.25. Instead of 54 USD Total. A few Days later I get charged another -24.39. I called budget, they said it was not their problem and I had to dispute it with the desk. I found out that I was charged 2 days and that the car was checked out of the system on Sunday at 23.00. I had returned the car at 07.30 am before a 24 hour lapse. The location closed around noon on Sunday, and charged me the full Sunday.
If I was a tourist, and not renting from my location I would have had a bigger headache. The next morning I went into the location and disputed the extra charge with the manager. He apologized and said he would fix things. He even stated, "usually I send budget an email". One week later I still did not receive my Money. I called the Budget Location at Hyatt San Francisco, again he said he would send another email. Well the story goes that I had to call him often until I got fed up on the 28th November 2010 and wanted to complain with Budget head office.
Head office said they have never received the email. So I told them that this is an internal issue and that they must solve this problem. Budget central called Budget Location at Hyatt san Francisco, the manager did confirm that I was overcharged. And I was promised the refund.
On the 05 January 2010 I had been refunded only 24.39. I called Budget again and they said I was only refunded the day's rental and not the extra charges of late fee, second day of insurances. They therefore promised another refund of 31.01. But this was still 5 USD higher than what I was supposed to pay. I was told that the extra costs were insurances, and I had to contact Budget Location at Hyatt San Francisco and sort it out. I called Budget Location at Hyatt san Francisco, and the manager told me that Budget central had charged me 2 days of road side assistance, instead of one. I called Budget central again and they refunded me the extra 5 USD.
I have learned a valuable lesson:
-Get the car Time stamped every time you drop off a Rental (even though many rental car companies let you drop off keys in a postal box).
-NEVER RENT FROM BUDGET. I as the customer had to sort out their non communication between head office and local rental. This should have been the manager's responsibility to call. He should have realized that I had been calling for 4 weeks, and that the emailing system was not refunding my charges, and should have take responsibility and called the central budget location. Central Location should call their local rental to verify the charges.
Now the question is DO YOU WANT THIS HASSLE? HAVE YOU GOT THE TIME TO DEAL WILL ALL THIS?
Pay a little extra and rent from any other company except BUDGET. My rental agreement number is ** if anybody wants to verify my review.
This letter is stemmed from an unbelievably inconvenient, frustrating and horrible experience I recently had with Budget Rental. To say this was the most dissatisfied I have ever been with a company, would be putting it mildly.
My girlfriend and I were set to move from our NJ apartment to another apartment in about and hour away. The specific move-out date was Thursday, September 30th between 2-5pm. Since our new apartment would not be available until October 6th, we planned on renting a truck for a week and storing our belongings there.
We researched a few places and found Budget Rental to be the cheapest. They had a location that rented out Budget trucks 6 miles away, called Liberty. With a 20% coupon we had, we would be paying $27.99/day + .59/mi, which was great. We booked a 16 foot Budget truck on September 5th. The representative from Budget asked us what time we would like to pick up the truck on September 30th. We told them 1:30pm, as we had a very strict time frame in which we would need to be in and out. Everything was going smoothly.
On the move-out day (Thursday), we were all packed and ready to go. It was 11:30am and I figured I would give the rental location a call to see if the truck was available yet, just get a jump on things. I was informed by the representative at Liberty, "The truck is not here and I'm not sure when it's going to be here." Someone was renting the truck that I needed for a week that morning. I was confused; we made a reservation with Budget and even gave them a credit card to hold it. The man explained that I should call Budget and double-check because this type of thing has been known to happen.
I called Budget and explained the situation. They said the only truck available right now was one in Brooklyn, NY. This trip would have taken a long time. It was not yet 1:30pm, so I figured I would just wait until the pickup time and then go get the truck. I was told that I would be put on a notification list and someone would call me when my truck was ready to be picked up, which could take up to 2 hours.
The man I talked to at Budget did not show any signs of confidence that the truck would be there for me. In fact, He used phrases, such as "I'm not really sure, I don't know, we can try." This made me feel a bit uneasy; all I wanted was assurance that the truck I reserved with my credit card a few weeks back would indeed be there for the time I needed.
It was finally 1:30pm and I went to pick up the Budget truck. When I got to Liberty, the truck was still not there. I waited until 2:00pm, no truck. The representative at Liberty tried calling the person who rented the truck out, no response. I called Budget again, this time from the Liberty location. I was extremely annoyed and frustrated. I explained the situation again and they had no explanation.
The woman I spoke with was just as unsure as the first man whom which I spoke. I asked her how this is possible that a truck I reserved weeks ago was not here at the time I reserved and it was now 45 min past. She told me and I quote, "We don't guarantee the truck, we guarantee the rate." This set me off. How can you not guarantee a truck being there when you make a reservation? I was never informed that the truck "may not" be there when I called, otherwise who in their right mind would use Budget?? The truck being there on time is the main part of the reservation.
I then asked her what she could do to help me. She replied that there are no trucks available and that she would put me on a notification list when one does become available. This was another 2 hours that I didn't have on the same list I was on before, and still did not hear anything from! There was no excuse for not having my truck. More so, they offered absolutely no help, concern or consideration for my time frame.
At the very least, they should have offered to rush another truck there for make up for it. It was now 3:00pm. I realized at the point, they would do nothing to help me and it was a lost cause. The last thing the woman said to me and I quote, was"Maybe you should contact a competitor for a truck." Are you kidding me???
At 3:30pm, I was scrambling through phone books to find another truck at the size I needed. I finally found another truck, which was double the price I was planning to spend. By the time I got to that location, filled out paperwork and drove it to Hoboken, it was now 4:15pm. I had 45 minutes to move my entire apartment into the truck. I had to rush to make the 5:00pm cutoff for when we had the elevators reserved.
My girlfriend called Budget back later that day to AGAIN explain what happened and see if we could receive some compensation for the aggravation they caused us, not keeping a reservation and causing us to resort to a competitor for twice the amount. They said there was nothing they could do about it.
I never received calls for the 2 notification call lists I was presumably on. They did not apologize. If I was unable to find this last minute truck, I would have had to pay a heavy fee for my apartment complex for not being out of my building by Oct 1st. To top it off, I called back Liberty around 6:30pm that day, just so see if the truck was there. Nothing. It was like I never made a reservation at all. There should have been a truck on site for these situations, especially when someone rents it for a WEEK.
Budget Rental was the sole reason for my inability to move out on time. They are fully responsible for the exhausting, irritating and inconvenient day that I had to endure. It was truly the most horrendous experience I have ever had with a company. The conduct in which Budget Rental and its corresponding employees runs its business is disgraceful. Their unwillingness to problem solve was among the worst I have ever seen. There was no professionalism, urgency or regard for my situation. I am utterly disgusted with the provided service (or lack thereof) and will never use Budget services again.
In addition, I will warn everyone about Budget and how unhelpful they were throughout this entire ordeal. They took no responsibility for their actions and did absolutely nothing to make it easier on me. Their solution was to contact a competitor, which I will do from now on and urge everyone else do to as well. Words cannot express my anger regarding this experience. Budget is unreliable, untrustworthy and completely ignorant as a company.
My experience with Budget Rent a Car was that I had reserved a car online for a stay in Ireland. When I got to the end of the reservation form and submitted it the web page seemed to have a glitch and took me back to the beginning. I filled out the beginning again then wondered if I would be charged twice so I closed the window and later checked my email. It confirmed that I was all set. I have to say right here that I had only rented a car once before from Enterprise, and it was a great experience.
When I got to the Shannon airport, I was walking toward the rental counter and noticed that there was a large crowd of customers at the Hertz desk which was right beside the Budget desk. No one was standing in front of the Budget desk. That should have been my first clue. Like a naive person, I never thought to see if there were any consumer complaints about Budget. After all, it's a nationally known company. If they were that bad would they still be in business after all these years? I know. Faulty reasoning, right?
When I approached the nice young lady at the desk, I was told that they didn't have anything reserved for me and that they didn't have anything available except an upgrade. I explained the glitch at the end of the rental form and she (flustered) said "sometimes you have to enter things twice." (???) So I said I had gotten a confirmation email and I showed it to her.
The Manager came over and said they had only a couple of SUVs and that it would cost more. I hesitatingly said "Let me just check with these guys" and started to step over into their queue. He quickly said, "Let me see what we can do." He went into a rear office for a second and called the young lady back as well. After a few seconds, he came out and started poking around on the screen. He MAGICALLY (well, it IS Ireland, you know) came up with a Toyota Corolla which, coincidentally was the exact vehicle I had reserved in the first place. Hhmmmm.
We (my two young daughters and myself - I'm a woman) drove to the Dingle peninsula. After a couple of days, I tried to withdraw some money from an ATM and it said my balance was too low. That couldn't be. I had to have a friend wire me some money to finish out the trip. I got to checking and they had added additional charges, including $800.00 for insurance which they said had to be paid up front -- a year's worth of insurance!
When I complained after bringing the car back, they said "Well, you signed the paperwork". Enough said. My experience with Ireland otherwise was delightful and I had no other shady experiences. It's a BUDGET problem, not an Irish problem. Buyer beware! Stay away from this company. I hope the young lady at the desk (it seems like she had just started working there) jumps ship and loses those losers.
While recently moving, our truck broke down when the steering wheel began shaking so violently that we had to slow down to 10 mph on the freeway just to pull over. Upon calling the company we rented it from, we were told, "What do you want us to do? We aren't mechanics," and given another number to call. A mechanic was sent out within the hour but he ended up on the phone with Budget for over an hour trying to get authorization to repair the wheel bearings. He told us that we were lucky we hadn't gotten it up to a good speed otherwise the truck could have flipped or gone out of control, also that the rental company had to have known the truck had a problem.
I recently had hip surgery and had hired several friends for $12/hour to make it worth their while (nobody likes helping you move for free). We waited... And waited... And waited. At about hour 5 I called and told them the only thing being driven at that point was me into bankruptcy. I was told they couldn't do anything about a refund or compensation until after the truck was turned in. The mechanic finally got the truck running (after replacing the wheel bearings with the wrong parts given him by an auto shop, causing him to do it all over again) but at this point 7 hours had gone by with my whole life sitting on the roadside.
I called to speak with them and was close to having them tow me to my destination when the mechanic said he was done and I headed out. Since they had already broken the contract by not supplying me with a safe reliable vehicle to make it from point A to point B in a reasonable period of time, I opted to not fill the tank with gas before dropping it off at midnight. Now I have been given the runaround ever since; every time I call I am told I will receive a call back. I never get one. Furthermore, I am told that they cannot give me a 100% credit on my rental because it is against company policy.
This company should be ashamed of itself for the poor service they provide. I am surprised that they have any business at all with these dirty business dealings. In a time when this country needs all the business they can get for fear of failure, you would think they might have more integrity and appreciation for the customers they have. I am now out about 450 bucks, which I will keep my word and pay my helpers. Grow a backbone, Budget. I will never rent from you again, nor will any of my friends or family (as well as the countless people who drove by our broken down truck that day).
If I heard tomorrow that Budget was filing for bankruptcy, I would rejoice that bad business practices and poor customer service had finally taken its toll on them. Shame on you, Budget, you spineless weasels.