Cadillac

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2011 SRX - Very Unhappy
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Recently I purchased a new 2011 3.0L Performance Collection SRX FWD. I currently have 3,000 miles on the vehicle. I am at a complete loss (1) I didn’t read the fine print nor was it brought to my attention at the time of purchase that the automobile was manufactured in Mexico. (2) The first time I washed it, I noticed a small dent in the left rear quarter panel, and after examining other SRX’s on the dealership’s lot I noticed all of them had the same dent. My dealership was able to repair the dent. (3) The right dash board has a huge gap where it meets the door panel; it is not like that on the left side of the dash. The dealership was unable to repair this because that it is “the way it manufactured”. (4) The front curb assist only works when a button next to the shifter is pressed or when the car is put in reverse then back to drive then as an obstruction in front of the vehicle is brought closer does the beep, beep, beep sound. This makes no sense to me, I would think they would work the same as the rear driver assist. (5) There seems to be a wind noise coming from either the sunroof or the rear hatch, my dealer is unable to repair or “duplicate” my concern. (6) The fuel economy is the most disappointing to me. On a flat road at 70mph with cruise control set the best overall mileage in a ten mile test is 22.5 mpg. at 75mph the best is 21.5mpg. Yet, the sticker claims an average of 18mpg city and 25 mpg highway with most drivers able to get up to 29mpg. My dealer could not help to rectify this problem and I was told to driver 65mph and would likely get the 25mpg. Most highways in my area are at a speed limit of 70mph, and at that speed I take a chance at being run over. Contacted "customer relations" only to get a return phone call from Manila, Philippines; did you know customer service for a United States Automobile was in the Philippines? Asked to speak to someone within the United States, they are investigating my concerns. If you have experienced similar problems please contact me (thinc13@netzero.com) Will post the updates as they come available.

     
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Brakes
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My wife visited me in the hospital the 1st week of June. She left to go home - but quickly returned! Her CTS had no brakes!

Thinking it was the recall for front brake problem, I had the car towed to the dealer. They say that was not the problem so the tow was my expense (IF: I hadn't been in the hospital, I would have gotten it to the dealer; I had known it wasn't the recall I would have taken it to a nearby shop) After about 4 weeks, GMC tells me there is no part available in the country for the failed brake lines!!!

The GMC guy says I can not escalate higher in GMC because HE is the top authority! His comments lead me to believe he is looking for the recall parts but that isn't what the dealer says they need. Dealer apparently has recall part but has to replace other lines first.

UPDATE: After 6 weeks got the car back - fixed. The bill: $900+
They had to "redo" one line rec'd to make it fit (guess they got the wrong part!!) DON'T GO TO THE DEALER FOR REPAIRS - WHAT A LACK OF SERVICE ON THE PART OF GMC. Other than the price, I blame GMC - not the dealer.

     
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December 2007 Recall
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My husband one day found his "dream car" Cadillac CTS. After talking about it we decided to go ahead and buy it. It was his dream car after all. It was a 2006. My husband loved the car, the xm radio, everything with the car. That was his baby. Then is Dec. of 2007 he was involved in an MVA in which he lost his life. No one knows why, but he went left of center while driving that car. It was at 11 AM. He had a good nights sleep so he did not fall asleep at the wheel. Drug tests negative so that was not the problem. Then I found out about the recall POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH.

As a result sorry Cadillac I will never own one of your cars again nor do I ever recommend it to anyone else.

     
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Lost Key
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CHARLESTON, SOUTH CAROLINA -- My mother lost the keys to her 97 Catera with 68,000 miles. The car has now sat at a dealership for 6 weeks because the home office of Cadillac has been unable to provide the dealership or us with a transponder(?) code to make a key work with the vehicle. The home office of Cadillac informed us that Cadillac deleted the software program for 1997-2001 Cadillacs from it's system in Dec. 2006. Until they get a software update they are unable to help us. They said it also possible they will not get an update. Cadillac will not offer my mother a rental car or any compensation. They only offered a $2900.00 certificate towards a NEW GM vehicle. My mother does not need or can she offord a new car she just needs a key to her car. Can you believe in today's world Cadillac is unable to make a key work in a car. A car with 68,000 miles that just needs a key is useless at this point. Cadillac owners and potential buyers BEWARE, do not lose your keys or it could be the last time you drive it!!!!

     
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