Cadillac CTS

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Very unhappy with repair history
Posted by on
Rating: 1/51
AUGUSTA, GEORGIA -- I purchased a 2008 new Cadillac CTS and had a water leak from the sun roof. I assumed it was an isolated issue and decided to trade up to a newer model. I purchased a 2009 new Cadillac CTS in 2009 with 14 test drive miles on the odometer. My car is still under the manufacture warranty and has 40k miles. I have had NOTHING but issues with this car. The sun roof leaks and there was a broken weld on the frame in the trunk. The complete interior carpet and padding have been replaced due to mold and water damage. The navigation system shows an error every time it rains that the electronic key is not detected and the navigation screen is blank while the radio is playing with no display. These issues occurred after the sunroof leaked and caused major damage to the electronic system. I have taken my car a minimum of twice a month to the local Cadillac shop and shown them pictures and videos of the issues I am experiencing. The "mechanics" state they are unable to duplicate the issue and can not determine the cause. The electronic module has been replaced twice and the remote keys have been replaced twice still my car is unable to detect them after it rains. The interior head liner has been replaced completely three times. THIS CAR IS A LEMON and I can not get anyone at Cadillac or GM corporate office to help me.

The Corporate office has now declined to provide a loaner car for any issues I may have with this car while it is being tested at the shop.
     
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trmn8r on 05/20/2013:
I had a bad water leak in a brand new Jeep Cherokee in 1992, and never bought another new American-made car. Actually I never bought any American car after that.

The leak in your 2008 model was the tipoff. It was nice of you to give them another chance - for me it is once and done.
TaraR. on 06/11/2013:
I have a 2008 Cadillac CTS and it leaks from the dashboard on the passenger and driver side floorboard almost every time it rains!!! I can see water lines near the passenger doorframe from the sunroof too. Yesterday while it was raining, water was pouring on my feet every time I accelerated from a stop. DON'T KNOW WHAT TO DO!!! It's clearly a manufacturer issue.
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Unintended Acceleration
Posted by on
Rating: 1/51
I have a 2008 Cadillac CTS. I purchased it as a "Certified" that's a joke, Cadillac. I experienced unintended acceleration in a Walmart Parking Lot with people crossing in front and back. Thank God my foot was on the brake.

Courtesy Chevrolet, Salisbury, Md said they found the problem and fixed it. 300 miles later, I am sitting behind a car in the bank drive through, foot lightly on the brake, and my engine starts roaring, back wheels screaming & smoking. Turned the engine off. had dealer come get it and it's been reported to Cadillac, to no avail, National Safety Bureau, Better Business Bureau, Facebook and anywhere else I can warn drivers of GM Vehicles.

I discovered that it's a widespread problem that is being covered up by GM, instead of recalling and fixing the problem with "ENHANCED SMART PEDAL TECHNOLOGY". It is in the software messaging from the brake to the throttle to GO instead of STOP. They know it's happening and they know the fix. I have the articles to prove what I am saying.
     
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ok4now on 12/11/2012:
Dump it before you get into a serious accident and buy a Toyota. If you can afford it step up to a Lexus and be really happy.
Tezrien on 12/11/2012:
You really need to make a complaint to the NTSB.

www.ntsb.gov
bob932304 on 12/11/2012:
That would scare the poopy-doo out of me. Report it immediately to the NTSB. If you wanted to go the lawyer route, see if they can get you a refund - this is a very, very dangerous vehicle.
kathy on 06/19/2013:
have the same problem---foot on the brake to slow down, and suddenly rpm's go up to 3000. can hardly stop the car! throttle position sensor replaced twice---problem not resolved. it's dangerous!! mechanics look at me like I'm nuts. It's happened while my son was driving too. should unload the car, but would feel guilty if someone bought it and the sales person didn't address the problem, and someone was killed. Help!! what should I do???
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Cadillac Customer Assistance Center
Posted by on
PINOLE, CALIFORNIA -- In November 2007 I purchased a brand new Cadillac CTS, fully loaded and totally dressed and priced just under $50,000. Shortly after taking possession of my "dream car" I experienced problems that were identified as defects in the cars manufacture, namely a broken suspension link and a faulty differential housing bushing. The repair of these two items required four round trips to the dealer for diagnosis, parts ordering and installation, not to mention two other trips to have the car properly detailed. I felt that Cadillac should provide some type of compensation for my expenses (bridge tolls, mileage, gas and time), though modest, and inconvenience in fixing items that occurred during assembly.

I contacted the Cadillac Customer Assistance Center, through the official website to seek assistance, compensation or at least a good faith effort. Over the course of about 6 weeks, I submitted emails, phone calls and a letter to attempt to resolve my issues.

I was finally told that my warranty covered the costs of repair and that Cadillac did not feel any compensation was due me beyond fixing these defects. When I asked if my time, expense, and inconvenience were worth anything to Cadillac, I was told that there would be no further discussion of the matter and I would be sent a form letter giving me the option of contacting the Better Business Bureau, and that Cadillac had closed the book on my issue.

I am shocked that a brand as respected and well known as Cadillac and General Motors would be so short sighted and aloof and disregard the Lifetime Value of its customer and of its premier line of vehicles. A few dollars or a gesture of good faith beyond the offer of a free initial service visit, which, of course, I already had been given at purchase, not to mention a purchased 3 year maintenance program, would have gone a long way towards me purchasing another GM product. As it stands now, I have purchased my one and only Cadillac and GM car.

Don't get me wrong, I love my CTS, but wish that Cadillac truly supported and embraced their Customer Assistance program.
     
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sarahnkrystal on 03/19/2008:
You chose to purchase a Cadillac, you knew where the dealer was, things happen to cars (even if they are brand new) and you had to pay some tolls and stuff to get there. Cadillac owes you nothing.
If you had to go to the dr. for an emergency and you had to pay tolls and such would you want the doctor to reimburse you for taking care of you?
Aerocave on 03/19/2008:
I couldn't have said it better sarah...
Rad Kadi on 03/20/2008:
Respectfully, Sarah, I think you missed the point. Granted, stuff happens. It's the manner in which problems addressed that's at issue, not the monetary compensation. I never stated that this fit the category of an emergency or a serious issue, only a series of annoyances that lead to my request. The doctor analogy is not relevant, unless you purchased a heart or lung or hip joint. You probably would expect that they would function as advertised upon delivery, or maybe not. Like you say, things happen to organs.
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Oil Leak Or Should I Saw Gusher!
Posted by on
LAPEER, MICHIGAN -- I own a 2003 CTS and while driving oil suddenly started spraying all over the road. Smoke from the oil filled my car and clothes and now I can not remove the smell. The Cadillac dealership informed me the problem was oil was leaking from the crank case valve cover and this only happens is cold weather. This is a known condition by Cadillac and the document ID #1644918 verifies it. The dealership cannot get parts from Cadillac to fix the problem.

In fact the manager was told by Cadillac to go to a junk yard and get the part because they do not know when parts will be in! I want my car fixed and the smell gone!
     
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Slimjim on 02/27/2009:
Did the manager do what he was instructed by Cadillac? Obviously it can't be a gasket if you need to find one at a salvage yard so it must be the cover itself warping I guess. I'm a bit surprised a new gasket and a good tightening down doesn't solve this.
old fart on 02/27/2009:
Good ole GM where "quality is job none"....
Davwro on 02/27/2009:
The manager at the dealership was real good about it. I felt they were sort of embarrassed because there was nothing they could do. This is a valve that can get stuck open in very cold weather especially if it got wet. I have since called Cadillac and voiced my complaint. They called the dealership and verified my complaint. Now I have to wait until next week because the case is now elevated.
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2005 CTS
Posted by on
I have a 2005 CTS with 50,000 miles that Burns a quart of oil every 1,000 miles or less. They say this is common at the Cadillac Dealer here in town. I bought the extra warranty from them. What a waste of money. Plus I see mine isn't the only one so do a lot of checking before you buy one.

I think its pretty bad when you have to check the oil on a Cadillac about every day before you drive it.
     
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fast327 on 07/09/2010:
Now-a-days that is excessive oil consumption. In the old days, not so much. What engine do you have? I have a 2005 Buick LaCrosse with a 3.8 liter engine that does not use any oil between changes(5000 miles).
sherrielynne on 07/10/2010:
I'm thinking mine is also a 3.8 its a 6 cylinder. I have had it to the Cadillac dealer every 500 miles for 3,000 miles for them to test it.It was using a quart every 800 miles.They said it was the gas they cleaned something Plus another oil change which helped a little bit.Now I use Shell.But I told them it still using it and they said there was nothing they could do cause a 1,000 miles is OK.I say that's excessive also but they don't.So I think next I'm going to call the warranty place see what they say and take it to Kalamazoo instead of Battle Creek Michigan Dealer
Should have kept my 2002 Monte Carlo that didn't burn oil
redmx3racer on 07/10/2010:
If it is a 6cyl 2005 CTS it's either a 2.8L or 3.6L.

Most automakers actually have a disclaimer in their fine print that consum a quart of oil every 1,000 miles is normal. Which yes, in my opinion, is not normal. It's more of a CYA for the automaker than anything.
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CTS Bad Battery... Luxury Not So Luxurious
Posted by on
SACRAMENTO, CALIFORNIA -- I have a 2003 Cadi CTS and I have had battery issues but when I call the dealership they seem to think its just me. My car just dies when I was at the grocery store and it won't event catch a charge and when I tried to turn it, I get a clicking noise. At First the radio or nothing wouldn't start I charged it and checked the battery volts and it went from 9.3 to 13.5 now the radio will come on but it still won't start. Would this be a recall because when I checked online I see a lot of different reviews about the battery. I had no problems when I had my standard eclipse. Once I moved up to luxury it hasn't be so luxurious.

I have gone through two brand new batteries an di don't want to have to buy another one it hasn't even been a full two years. What do I do?
     
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tnchuck100 on 05/26/2009:
Have your charging system checked as well. If this battery has lasted two years and is just now failing and this same thing has happened before I would wonder do you leave something on and kill the battery frequently?

If the battery is allowed to go completely dead it will shorten its life tremendously.
MRM on 05/26/2009:
Such as subwoofer or amplifier.
Slimjim on 05/26/2009:
I think if it was the car, you would have had a problem as soon aS you put the new battery in 2 years ago. If the car was starting each day, especially if it starts after sitting a couple days, then it probably isn't the car draining it inexplicably. The first battery lasted from 2003 to around 2007. That's about right. I think you just got a bad second battery.
Starlord on 05/26/2009:
What is so hoity-toity about a Cadillac? It is nothing but a tricked out Chevrolet.
Frenchie on 05/26/2009:
Batteries are hard to determine the problem. A couple of things that you wrote causes me to say this.

Take both battery cables off (usually it is the negative cable) and see if there is some "corrosion". If so wash with baking soda and water and scrub with a tooth brush or a steel brush if you have one. Rinse and tighten the cables very snug and see what happens. I have done this many times when I find people with a car that won't start and clicks.
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